Burger King in Carmarthenshire

No receipts, cold fries and poor service. Burger was fine but will not be rushing back to this outlet. Shame as I always used to like the burgers and hadn't had one for a while

LUSH burgers. I love burger king

I rate Burger King over McDonald's because of the larger beef pattie and salad ingredients. But add cheese and some miserable slivers of bacon and you are at £10+ so I'm kind of questioning whether it's worth it anymore! Service was quite slow here despite the fact that this branch only had half a dozen patrons.

Very helpful staff regarding promotions etc.... lovely place to eat!

Always a fab burger although a little pricey....

Food ⭐️⭐️⭐️⭐️ They put bbq sauce in my burger instead of chilli jam but they were very polite and they gave me the chilli jam and took the half eaten burger back The chips were ok hey were a bit to salty for my liking The melt chicken burger was amazing but i would of prefered cheese not cheese sauce The drinks do taste different from your normal store-bought drinks be carefull of what you get Service ⭐️⭐️⭐️⭐️ Atmosphere ⭐️⭐️ Terrible we’re I was sitting there was chips on the floor and sauce on the seat Window side on the 4 seater sofa seats

Visited Burger King Cross Hands today I must say I was blown away with the service and attention to customer needs they really went above and beyond to ensure we had a great experience at this restaurant. Would 100% recommend 10/10 service and food.

Burger King. Say what you will about fast food - sometimes you need something fast and comforting. When it comes to Burgers, Burger King is the undisputed champ when it comes flame-grilled, perfectly charred Angus burgers. Yes, there are near peer fast food establishments that sell burgers for less money - but you get a really good, high quality feed at Burger King. There is no doubt in my mind - Burger King makes the best sub £12 burgers in the UK.

Service awful 😖, sale assistant rushed us to do order ( no patience )when it was no people in front or behind . No cup holders been given,we just been asked are you ok to take your drinks. Would be nice to be more respected and good maners would help.

Staff friendly and helpful remover your order and nice to be treated as regular. Both disabled so they always deliver to table

Great service, fresh food. Thanks

I came to this store today and had a brilliant experience with Marco, he definitely made me feel welcomed. Couldn't fault anything about him. Well done xx

Served by Ela, polite and happy

Ella served us. Very friendly, quick service.

fantastic speed of service, excellent and kind staff, supervisors were very professional and helpful. would highly recommend, very tasty chilli cheese bits! spicy!

Great atmosphere and friendly staff!

Amazing service, hot food and great atmosphere the assistant manager Marco was very friendly, polite and helpful would definitely go again

Amazing staff and really fast service

One of the best burger kings about

Great service, food came hot and fresh. Julie was very friendly and helped me with my order.

Great store, very friendly staff and lovely food

Alisha is lovely, jack is very good at making the burgers

The staff are helpful and polite as well as friendly service

Good service and friendly staff

Fast drive thru and friendly staff

Great store. Fantastic service and very friendly staff

The food was good. Although i find the prices expensive. There always seems to be a wait for food. But given it tastes freshly cooked. I don't mind the extra waiting time. Guess it's not great if you're in a rush and looking for fast food service

Food tasts nice but very small for the price you pay. No atmosphere in there as all but 1 table was empty.

Good food served with a smile. Thanks guys

No receipt from the machine, slow service.

Service was a bit slow, I went inside to take away, priority must have been driven thru, it appeared clean and tidy, The food was good, good choice, never sure what to get as don't go often, double whopper was tasty, so much better than a McDonald's. Would recommend . You may have to wait so be prepared.

Waited 15 minutes, extremly poor rude service

Brilliant staff team and a great environment😀

Was clean and food was okay the person on till wasnt much help

Great service particularly from Annie! She really was the perfect server. I really hope she gets recognised for her hard work by management. She made such an effort with the kids which made our day!

Super helpful staff letting us make changes and upgrades to the order when the app wouldn’t let us. Make sure to ask for Julie!

Ella served me, very kind and informative about the menu.

Regularly stop here whilst driving from Haverfordwest to Swansea. I will drive past every alternative food premises no matter how hungry I am, just to eat here. Class food, class service. A special mention to Rhys is warranted. Always polite,efficient, and my order is always correct. That cannot be said for the countless other alternative fast food retailers.

Good food, good service. Julie went the extra mile

Amazing experience!! My burger had a little bit of mold on the cheese and bun, but that just added to the flavor!! Thank you for your amazing dry fries!!

Absolutely amazing customer service!! They didn't throw the cheese at me this time!! :)

Julie and Annie made my experience amazing

Super friendly staff, always happy to help and sorted our order quickly and best of all it tasted great so 5 🌟 + from me.

fantastic staff very friendly and approachable ( jack goodwin+alisha) 🫶🏻

Ellen severed me great job service

Really enjoyed and Annie was so friendly

Maddison was very helpful with my first use of the app. Great service highly recommended.

Service was quick, food was spot on. Staff are very friendly, Julie the store manager was fantastic with the kids and Annie who served us was very polite and helpfully.

Annie and Julie in crosshands are awesome. Love the vegan food.

Fab service by Julie and Annie. Coffee is great these days, always stopping by on my journeys with work

Annie was really helpful and the service was amazing!

Julie and Annie were absolutely lovely! Service was on point and never disappoints. Very family friendly my 3 and 5 year old love it here

Been there twice in the last week. Had to wait 15 mins for food even though drive thru was empty!! Food was cold and had been kept best thing was the drink. Really gone downhill

Food was great! Service from Annie was as amazing!

the staff were lovely and the food that was made was incredible, Ola came out and had a chat while my food was being prepared and she was such a lovely young lady 10/10 would pop in again

Food was lovely. Service from annie was amazing. Will be coming back!

Anne served us and was very helpful not had the food yet but sure its tasty. :)

Madison was very polite and helpful to me and my son

Maddison served me and was incredibly polite & helpful

Amazing!! The manager very professional!

Annie are you ok? yes she was ok amazing service

The staff are very friendly, restraint is very clean and food is ready in a timely manner

Food at this BK is the best, the Angus range here is the best burger in the area. Unsure as to why it tastes better than other locations.our server Julie was nice.

Ellen was lovely. She was smiling and kind and honestly her personality makes the difference.

Great quality food. Staff are amazing and friendly. Thanks Julie

A very polite gentlemen called Reid served me and made sure the order was correct before I left. All the staff are lovely every time I go in

Had a great experience, lovely staff, kind and helpful. I'd like to give Ela a mention as she was really polite at the till, well done.

Food bit expensive but nice. However one of the workers Rhys was very helpful with my order. Got it sorted swiftly.

Julie my server was excellent. Made my experience 5 start

Nice clean restaurant with fast preparation of the food so nice and hot. Excellent service from Rhys who was polite and friendly. Pleasure visiting when you get good service like this.

I called into burger king, cross hands yesterday evening on my way home from work and i have to say the young lady who served me was amazing, i think her name was Annie, she was so welcoming and cheerful it really put a positive spin on simply ordering food. She was kind and respectful and sorted my order out in no time. If only all staff were like her.

Great service from Annie Hughes polite and quick service Burger King always nice food

Popped in for a burger, fries & drink. Was served by Annie who went out of her way to be helpful and sold me a side order of Chilli Cheese Bites too. Food was excellent. Would recomend.

Food was great, atmosphere was buzzing & fantastic customer service. Annie served me when I visited recently and she will put a step in anyone’s day, a joy to speak to & bubbly person overall. She was very patient with my dietary questions and accommodating to my 2 children, they instantly took a liking to her. She ensured everything was in order for us & checked on us a few times. She’s the reason my review is a 5-star. Would definitely return bcos of her interpersonal skills.

Wow Julie was very pleasant and helpful, Have a lovely day Julie :-)

Great service very friendly best burgerking I've been to

Great food, fast service, Annie was lovely and friendly.

Quick and efficient! Big shout to Julie so kind and friendly!

Nice clean restaurant with fast preparation of the food so nice and hot. atmosphere was buzzing & fantastic customer service. Rhys served me when I visited recently and he will put a step in anyone’s day, a joy to speak to and very polite. She ensured everything was in order for us & checked on us a few times. He’s the reason my review is a 5-star. Would definitely return bcos of his interpersonal skills. Pleasure visiting when you get good service like this

Annie was very helpful on our last visit,food was lovely also! Always nice to have someone that's happy serving you ☺️ Thank you!

Excellent store. Fast efficient service, served by a Rhys who was very friendly and welcoming :) Easy transaction great food. Thank you.

On the occasions we’ve visited ,Food, always fresh and warm, premesis clean. Staff very hard working , always polite One member of staff is always smiling, always eager to help in any way , his name is Rhys Davies. Very polite young man indeed. Very happy customer

Had a lovely time cross hands burger King and the service was amazing thanks to Annie Hughes 😀 thank you

After a long day's work it was great to have Rhys serve me, very polite, friendly and helpful. Keep up the great work Rhys!

Had a very good experience when i attended this burger king, i was served by a very helpful and lovely member of staff called annie. She was very helpful and made sure me and my children had everything we needed. Very pleased with the customer service.

Absolutely amazing service from Annie!

So went there today and the most beutiful waitress Annie served me with a smile and a happy vibe so most def will be going back hopefully I can treat her to a burger sometime for making the experience so amazing so thanks Annie a true star 😊

Went into the store the other day and Annie served me she was very polite and helpful. Overall good service and food

Food was fast and efficient ,the young lady serving was called Annie Hughes I believe, I had to ask her name as she gave such exceptional customer service ,I was very impressed

Popped in for a quick bite, and was pleasantly surprised by how helpful the staff were and how quickly and attentively the food was served. My server (Annie) was extremely polite and an absolute joy to talk to for my brief time there and made my experience extremely more enjoyable in comparison to other establishments of this chain where I have experienced incidents of rudeness in the past. This was a breath of fresh air with great quality food and the highest standard of customer service. 10/10 would recommend visiting if passing and I will be back again soon!

I often go to cross hands Burger King as I commute between Llanelli and Ammanford regularly for my daughters classes and Burger King is always a winning choice for us both ! My daughter especially loves the server Annie I believe her last name is hughes she always goes above and beyond to interact with my us and get us any thing we may need no matter how small they may be! She’s always full of smiles and so so polite! she definitely brightens the room with her positive attitude I’d definitely recommend going to this particular Burger King just for their lovely staff will definitely continue coming here ☺️!x

I was down in Wales on holiday an decided to nip in for something to eat. The service and food was amazing and the girl that took my order ( Annie Hughes) was really helpful, and served with a smile.

My experience this week was such a lovely one thanks to one employee in particular her name was Annie she was so lovely and helpful as I don't normally eat at burger King as my daughter with a global development is so fussy but was hungry so pull over there to eat to which my daughter (6years old)ended up having a meltdown on the floor with food falling she came straight over to tell me not to clean this up and told me not to worry about,it was ok and she'd do it as she understood when she could see how embarrassed I was and that my child was still quite distressed.such a lovely woman and I just want to thank Annie for making my experience a whole lot better.

Stopped here with the family on our way home, enjoyed the food and overall had a nice experience, All down to a girl named Annie, she was so friendly and helpful!! We need more staff like Annie in these places 😊

Recently went for lunch where Annie went above and beyond for our group for lunch. Thank you!

Went here to eat whilst out and about and had the best customer experience ever in a Burger King. Annie behind the till was incredible and really helpful.Made the overall experience even better, it was so nice to be served by such a friendly person. I will definitely be back if I’m ever in the area.

Great friendly service from Annie.

Popped in for a quick meal with my son, amazing service from a woman named Annie who was so patient and friendly and really made my ASD son feel comfortable, will definitely go again 😋

A great restaurant went in to order and was served by a woman called Annie helped me with my order and was so polite food was amazing too

Came to burger King with my little boy and was welcomed by a staff member annie. She had played with my lil boy as he was unsettled and helped me with our orders. Outstanding manners and will be coming again. I suffer with anxiety and she made me feel welcome. We need more Annie's. We'll done burger King.. xxx