Burger King in Carmarthenshire

I feel that the food me and my friend consumed was average at best, in addition the wait was also extruciatingly long, not only that the restraunt was filthy, but even so I still enjoyed the experience. BTW DO NOT ORDER THE WHOPPER IT IS DISGUSTING

Good food, people were polite but it was bit of a wait.

Food is fine but service is very slow, especially when they're quiet.

It's ok, it's a burger king after all, I say longer wait for food but it always comes out fresh when we order , and we dont do it often. Drive through takes much longer than inside. I would add that attention to cleaning after customers is very slow, actually never seen anyone cleaning, usually I need to wipe table I want. But food nice enough

Great store. Fantastic service with a warm welcome

Not allowed to be inside can wait for my friends food unless you order your self. Even though there was only 2 people inside they are so lazy you can't even sit in there

My grandson was being sick and I offered to clean up the mess but they refused and did it them selfs

Modern, roomy and clean restaurant. Service was spot on from the staff. Food was hot and tasty

Good service and friendly staff

Julie’s always helpful, they are all always happy to make food changes and the offers make it cheaper than the Giant M we all flock to so readily.

Very polite and pleasant staff, thank you Ola. Very Clean restaurant

Julie was fab helped with everything highly recommended

Food is usually pretty good at the Cross Hands branch but that's only because they are very quiet and make food to order. I don't mind waiting for hot food, but I do mind waiting 10+ minutes to get sub par food. To their credit, it rarely happens but it does happen sometimes. A minor point to make is that I wish the managers wouldn't force the staff to offer you so many extras when you've clearly finished your order. Asking if you want a special is fine, but they can ask you if you want 2-3 things which is quite annoying.

Quick snack stop plenty of options easy parking.location on industrial estate just off m4

Brilliant experience, one employee caught my eye with his brilliant customer skills I believe his name was Cai also the manager shift Julie I believe was lovely

Worst fast food outlet i have ever visited. Service was extremely slow, most tables were not cleaned, or previous customers packaging on tables, but worst still was the bin was overflowing onto the floor.

fab service julie was excellent will be back

Great store, very friendly staff and amazing customer service

quick service and lush food I’ll be back

Lovely place to come and eat. Everything is always good. Management and staff friendly

Beautiful restaurant, must visit with family. I will definitely will come again

Not bad. Chips were not fresh. Staff prioritise drive through over eat in orders.

Expensive but good. Update... Burger King Cross hands, Carmarthenshire is ridiculously slow. From pulling up to the payment window to actually getting our food was 12 minutes. Food was then warm at best.

No receipts, cold fries and poor service. Burger was fine but will not be rushing back to this outlet. Shame as I always used to like the burgers and hadn't had one for a while

LUSH burgers. I love burger king

I rate Burger King over McDonald's because of the larger beef pattie and salad ingredients. But add cheese and some miserable slivers of bacon and you are at £10+ so I'm kind of questioning whether it's worth it anymore! Service was quite slow here despite the fact that this branch only had half a dozen patrons.

Very helpful staff regarding promotions etc.... lovely place to eat!

Always a fab burger although a little pricey....

Food ⭐️⭐️⭐️⭐️ They put bbq sauce in my burger instead of chilli jam but they were very polite and they gave me the chilli jam and took the half eaten burger back The chips were ok hey were a bit to salty for my liking The melt chicken burger was amazing but i would of prefered cheese not cheese sauce The drinks do taste different from your normal store-bought drinks be carefull of what you get Service ⭐️⭐️⭐️⭐️ Atmosphere ⭐️⭐️ Terrible we’re I was sitting there was chips on the floor and sauce on the seat Window side on the 4 seater sofa seats

Visited Burger King Cross Hands today I must say I was blown away with the service and attention to customer needs they really went above and beyond to ensure we had a great experience at this restaurant. Would 100% recommend 10/10 service and food.

Burger King. Say what you will about fast food - sometimes you need something fast and comforting. When it comes to Burgers, Burger King is the undisputed champ when it comes flame-grilled, perfectly charred Angus burgers. Yes, there are near peer fast food establishments that sell burgers for less money - but you get a really good, high quality feed at Burger King. There is no doubt in my mind - Burger King makes the best sub £12 burgers in the UK.

Service awful 😖, sale assistant rushed us to do order ( no patience )when it was no people in front or behind . No cup holders been given,we just been asked are you ok to take your drinks. Would be nice to be more respected and good maners would help.

Staff friendly and helpful remover your order and nice to be treated as regular. Both disabled so they always deliver to table

Great service, fresh food. Thanks

I came to this store today and had a brilliant experience with Marco, he definitely made me feel welcomed. Couldn't fault anything about him. Well done xx

Served by Ela, polite and happy

Ella served us. Very friendly, quick service.

Amazing service, hot food and great atmosphere the assistant manager Marco was very friendly, polite and helpful would definitely go again

fantastic speed of service, excellent and kind staff, supervisors were very professional and helpful. would highly recommend, very tasty chilli cheese bits! spicy!

Great atmosphere and friendly staff!

Amazing staff and really fast service

One of the best burger kings about

Great service, food came hot and fresh. Julie was very friendly and helped me with my order.

Alisha is lovely, jack is very good at making the burgers

The staff are helpful and polite as well as friendly service

Fast drive thru and friendly staff

The food was good. Although i find the prices expensive. There always seems to be a wait for food. But given it tastes freshly cooked. I don't mind the extra waiting time. Guess it's not great if you're in a rush and looking for fast food service

Food tasts nice but very small for the price you pay. No atmosphere in there as all but 1 table was empty.

Good food served with a smile. Thanks guys

No receipt from the machine, slow service.

Service was a bit slow, I went inside to take away, priority must have been driven thru, it appeared clean and tidy, The food was good, good choice, never sure what to get as don't go often, double whopper was tasty, so much better than a McDonald's. Would recommend . You may have to wait so be prepared.

Waited 15 minutes, extremly poor rude service

Brilliant staff team and a great environment😀

Was clean and food was okay the person on till wasnt much help

Great service particularly from Annie! She really was the perfect server. I really hope she gets recognised for her hard work by management. She made such an effort with the kids which made our day!

Super helpful staff letting us make changes and upgrades to the order when the app wouldn’t let us. Make sure to ask for Julie!

Ella served me, very kind and informative about the menu.

Regularly stop here whilst driving from Haverfordwest to Swansea. I will drive past every alternative food premises no matter how hungry I am, just to eat here. Class food, class service. A special mention to Rhys is warranted. Always polite,efficient, and my order is always correct. That cannot be said for the countless other alternative fast food retailers.

Good food, good service. Julie went the extra mile

Absolutely amazing customer service!! They didn't throw the cheese at me this time!! :)

Amazing experience!! My burger had a little bit of mold on the cheese and bun, but that just added to the flavor!! Thank you for your amazing dry fries!!

Julie and Annie made my experience amazing

Super friendly staff, always happy to help and sorted our order quickly and best of all it tasted great so 5 🌟 + from me.

fantastic staff very friendly and approachable ( jack goodwin+alisha) 🫶🏻

Ellen severed me great job service

Really enjoyed and Annie was so friendly

Service was quick, food was spot on. Staff are very friendly, Julie the store manager was fantastic with the kids and Annie who served us was very polite and helpfully.

Julie and Annie were absolutely lovely! Service was on point and never disappoints. Very family friendly my 3 and 5 year old love it here

Food was great! Service from Annie was as amazing!

Been there twice in the last week. Had to wait 15 mins for food even though drive thru was empty!! Food was cold and had been kept best thing was the drink. Really gone downhill

Annie was really helpful and the service was amazing!

Fab service by Julie and Annie. Coffee is great these days, always stopping by on my journeys with work

Annie and Julie in crosshands are awesome. Love the vegan food.

Maddison was very helpful with my first use of the app. Great service highly recommended.

the staff were lovely and the food that was made was incredible, Ola came out and had a chat while my food was being prepared and she was such a lovely young lady 10/10 would pop in again

The staff are very friendly, restraint is very clean and food is ready in a timely manner

Annie are you ok? yes she was ok amazing service

Amazing!! The manager very professional!

Maddison served me and was incredibly polite & helpful

Madison was very polite and helpful to me and my son

Anne served us and was very helpful not had the food yet but sure its tasty. :)

Food was lovely. Service from annie was amazing. Will be coming back!

Ellen was lovely. She was smiling and kind and honestly her personality makes the difference.

Food at this BK is the best, the Angus range here is the best burger in the area. Unsure as to why it tastes better than other locations.our server Julie was nice.

Julie my server was excellent. Made my experience 5 start

Food bit expensive but nice. However one of the workers Rhys was very helpful with my order. Got it sorted swiftly.

Great quality food. Staff are amazing and friendly. Thanks Julie

Had a great experience, lovely staff, kind and helpful. I'd like to give Ela a mention as she was really polite at the till, well done.

A very polite gentlemen called Reid served me and made sure the order was correct before I left. All the staff are lovely every time I go in

Had a lovely time cross hands burger King and the service was amazing thanks to Annie Hughes 😀 thank you

On the occasions we’ve visited ,Food, always fresh and warm, premesis clean. Staff very hard working , always polite One member of staff is always smiling, always eager to help in any way , his name is Rhys Davies. Very polite young man indeed. Very happy customer

Annie was very helpful on our last visit,food was lovely also! Always nice to have someone that's happy serving you ☺️ Thank you!

Nice clean restaurant with fast preparation of the food so nice and hot. Excellent service from Rhys who was polite and friendly. Pleasure visiting when you get good service like this.

Quick and efficient! Big shout to Julie so kind and friendly!

Wow Julie was very pleasant and helpful, Have a lovely day Julie :-)

I was down in Wales on holiday an decided to nip in for something to eat. The service and food was amazing and the girl that took my order ( Annie Hughes) was really helpful, and served with a smile.

Popped in for a quick bite, and was pleasantly surprised by how helpful the staff were and how quickly and attentively the food was served. My server (Annie) was extremely polite and an absolute joy to talk to for my brief time there and made my experience extremely more enjoyable in comparison to other establishments of this chain where I have experienced incidents of rudeness in the past. This was a breath of fresh air with great quality food and the highest standard of customer service. 10/10 would recommend visiting if passing and I will be back again soon!

Absolutely amazing service from Annie!

Had a very good experience when i attended this burger king, i was served by a very helpful and lovely member of staff called annie. She was very helpful and made sure me and my children had everything we needed. Very pleased with the customer service.

After a long day's work it was great to have Rhys serve me, very polite, friendly and helpful. Keep up the great work Rhys!