McDonald's in Wolverhampton

Terrible service, stay well away! Placed and order on the app. Was told to wait in a bay. After 15min of waiting I went into the restaurant to let them know I was still waiting for my food. I asked them to bring the food out to the car. After another 15min of waiting the food turned up with a half arsed apology. Got the food home and guess what, missing items!!! Even the food I did receive seemed like it had been prepared by being thrown across the room. Rang up to complain and all I got was the same half arsed apology. Will not use this McDonalds again and it wasn't the first instance of them making a mistake. Just thought this time if phoned and complained i'd get some understanding. But no, it seems customer service has truely been thrown out the window. 0 stars if I could.

Alani is an obnoxious power tripping employee who doesn't know what 'polite' means despite using the word in her argumentative request. Thought I'd try this place post refurb hoping some service training may have taken place to improve standards but sadly not

As much as the breakfast was very nice, Mongo here decides to put me a cracked lid on my coffee, resulting in its spilling down all down my jacket. So thanks for that.

Honestly so disappointed. Their Uber Eats Service are terrible. This is the 3rd time I have ordered from then. The first time was amazing, food was still warm when it arrived. Everything was presented lovely. Second time around, I was missing a McFlurry from the order. My partner was really looking forward to it and I had to let him down. Third time around not only AGAIN, did they miss off the McFlurry but both of your drinks as well. It was around a £25 to £28 order and items were missing. Called up the store to figure out what was going on and where the rest of my order was, and the only response I got was, ‘You’ll have to sort it out through the Uber App.’ Not even thinking about sending out the missing items, just going straight to the Uber App like it wasn’t their business. Honestly disappointed.

Awful service! Constantly getting orders wrong/missing items! Today I ordered online, only for them to cancel the order after 25mins!!! Terrible restaurant and service. Will not be going there or ordering from there again

Did and online order for a big tasty & chips both was cold that I personally always find effects the flavour and quality of the food came without napkins or sauce's could do with finding ways to keep food warm when out for order even more so with winter on it's way nobody like's luke warm food.

I know McDonald’s is a fast food restaurant , But there standards have plummeted. You never know if you food is going to be hot or Luke warm & the way they just chuck burgers together without a care. One day the food is alright the next it’s a mess. I recently had a Big Mac meal from there I was passed it through the window placed it on my seat. I drive literally 2 mins home & when I opened the Big Mac box it looked like it had been in a washing machine on fast spin sauce everywhere & one burger was half on the bun one side & the other burger was half off the other side & salad everywhere apart from on the burger. The fries where cold too , Not worth the money when it’s like that Places like this don’t deserve to have a McDonald’s franchise. I have know decided never to use this McDonald’s again

Mangerment was so rude . I wont be using them again .stay away !!!!! Don't now how she is a manger.one star is to much

If I could give 0 I would, arrived a few minutes to drive thru for breakfast but because of delay in queue my app order wasn't allowed due to it being after 11am, not my fault the delay was there

We saw some 6 or 8 delivery drivers with their insulated bags, waiting for orders, and as the delivery orders were flying out, orders no 59, 60, 61 and 62 (mine) kept sliding down the list. I was left standing for nearly 10 minutes for only just two meals. And it got worse, the food was fine, typical MaccyD's, but both my wife and I made good use of the lavatory after returning home. We both had a few minor tummy troubles, which couldn't be put down to anything else.

So luckily I opened up the wrap to find the selects as they wasn't visible and was right at the bottom as I opened it up this little cretin was chilling in there. The food often comes cold and the drinks never taste like they should. I would not recommend this McDonald's to no body as I called up to speak to the manager and they couldn't take responsibility and blamed the just eat drivers. How is it not their fault they have a bug in their wrap which was sealed in a box and then in a sealed bag.... the big mac meal tasted like rubber and there was no cheese in it which was another thing. The side salad might aswell be called the onion overload as there was so much onion even an ogre wouldn't eat it as it was too much onion. The nuggets were cold and the happy meal might aswell been called disappointment in a box. My step son was upset when there was soggy fish fingers and cold chips with no toy in the box.

They can't seem to get a simple order right. 2 burgers with fries, cheese melts and drinks. Forgot the fries and the melts, it's not hard to check before you send. Happened a few times now, won't be using it again!

Always extremely quick service with a smile regardless of which staff member food is always the same so you know what you like and what you don’t like coffee is as good as the more expensive coffee around and you can’t beat the new breakfast wrap meal....

The manager at this establishment was incredible took an interest into my life i thank her for the incredible costumer service and Happiness that she brought to my life during my short visit i thank her thoroughly

I went for a drive through with my grandchildren at appoximately 19.15 hours on a Wednesday night - the drive through was very busy - on receiving our order we found that we had not been given part of our order - six chicken nuggets - I had to return to the drive through ( we were on our way home) and the queue was still long - I got to the order station and was advised to go to the next window when I could to pick up the nuggets. I decided to go into the restaurant to pick up the nuggets as it would be quicker. I explained to a lady ( I belive was the manager) that I had not been given the six chicken nuggets - she asked for the full order and asked for staff to locate the order - it was discovered that the six nuggets had not been put on the order but that nine had. I explained that I had ordered six and nine nuggets. The manager was dismissive and said that I had not been charged for the six. I then purchased six chicken nuggets. The lady who was serving me was very pleasant and apologised. I again went to this McDonalds on a Saturday morning and ordered pancakes with syrup ( amongst other items). The pancakes were given with sausage instead of syrup and no cutlery. I again went back into the store where the mistake was rectified quickly and without fuss. I know that McDonald's have a quick turnover but it would still be nice to feel appreciated as a customer.

Lots of parking. Clean loos and quick service. What could be better from a Mac! Quite busy as the location is popular

Decided to meet friends for drinks. Sadly both recieved gives (£100 each) for exceeding parking time!

It was a rather chaotic visit; card payment system was down, condiment counter was a mess, uncleared tables and staff at till messed up our table service order. Would have down rated but a particular staff member by the name of Emily turned our rather disappointed visit to one of high approval. Credit goes to Emily who was diligent, professional and courteous. She personally saw to our order and despite our refusal to complimentary desserts, she brought us our order with two free apple pies. Service staff people like Emily are few and far between and my partner and I wish her the best of luck in her future endeavors and to also say "Well done and thank you Emily!"

Last few times we’ve been here, they never get my order right. There is always something missing. This new system at McDonald’s just doesn’t work, bring back the old way of serving. Missus even said when I arrived with the food “wonder what’s missing this time” and sure enough. Come on Maccies buck up!

Great. Clean. Fast.. What's not to like? We all know you're not to eat this stuff c every meal but the odd great is fine and guess what I saw my GO in there.

How can such a big company run out of bbq sauce then get charged for a different sauce also don't appreciate having a employee swear at me as I drive off!! Thank you so much McDonald's for the great experiace!

Used the app and free cheeseburger was waiting for me as I walked through the door. Very clever technology

Half a chocolate milkshake!!! And no chocolate in it!!!! Absolute joke that place is, chips cold avoid at all costs go to Stafford road loads better there

Drive thru failure. Got 2 cups supposed hot chocolate ended up with 1 cup 2/3 reds flu and 1 cup 1/2 full of chocolate flavoured water. Not a happy chap. We come here every week inside service brill really nice friendly I store staff. Why can’t the drive thru ones do their job as good ?? Will be checking stuff every time from now on before driving away from window.

Amazing staff extreamly friendly staff go out there way to talk to their customers very rare in many mcdonalds reataurants With it being a busy enviroment its very clean and relaxed restaurant

Always great service and friendly staff it’s clean and tidy very efficient hardly any waiting time parking is well presented it’s right next to a main road highly visible so can’t miss it

We had A great hot tasty meal. Better than expected. Perfect end to a nice morning out. Will definitely return.

The staff are always lovely and polite here and always know my order off by heart making it a more personal experience. The food is always hot and fresh, as well as it being a decent portion size. My fries are always full here! Genuinely wouldn't recommend another McDonald's, this is by far the best one around

Best McDonald's around. The staff are always lovely and very friendly. They always sort out any problems very quickly and efficiently!

Always friendly definitely one of the best McDonald about any probs happy to help pretty speedy good management defo recommend this branch over others.

Even though the restaurant was closed for refurbishment the drive through was open. this was probably one of the best McDonalds meal we have had. everything fresh, hot and tasty.

Buena ubicación en la carretera de circunvalación está bien señalizado y mucho espacio para aparcar.

I came here to get my children some dinner.Miserable staff and they always get the order wrong.The staff never smile and the manageress there is even worse

Easy going only thing is they had me pay for another order 80p cheaper then my own and at the last window when I tried to pick up the food there was a big thing about did I pay for another order did innit (because it was contactless) obviously I didn't want to pay more than I had to do I had them get the receipt to match my card numbers. This took time. Was confusing. In the end they said just have the food 80p cheaper but just seemed minuscule and it was their fault they should just have gone with it in the first place in my opinion. Just left me feeling confused

Well done McDonald's, we went with our young grandson and use the self service option. As we oldies we needed help from an assistant and she was brilliant. Then the food came to our table, loved it. Well done 😊

Buena comida y recién hecha, pero fuimos testigos de unos jóvenes en el aparcamiento de coches que saltando sobre clientes no impresionó.

Pedimos una oferta a través del viaje. Pagamos en primera ventana, recogido de grub la ventana siguiente y pedimos dos paquetes de salsa de curry. En cualquier otro McDonalds, que sólo los pusieron en la bolsa. Aquí, me pidieron 5 céntimos por cada uno. Bueno era normal y bastante bueno, pero me decepcionó que no piedra en salsa?

Limpio y bien atendido. No sólo lo que necesitaba hacer. La nueva pila de Sudáfrica, aparte de las cataratas mucho allí.

Popped in for my breakfast staff extremely friendly, food was yummy and fresh ( I go for the sausage & egg bagel meal) store was lovely and clean too. Would recommend this McDonald's as it's very spacious too and has all the gadgets for young kids to play on.

If you want fast food fast you can't beat going to a fast food rest. The tablets are a bonus and the staff are friendly

Breakfast today... lovely staff professionally served and good food meant I left happy and satiated... no complaints from this reviewer!

I'm vegetarian and ordered a veggie deluxe meal in drive thru. The fries where limp and tasteless! The staff we grumpy and rude! And wait for this! My veggie box that should have a veggie burger in it had a chicken burger!! Disgusting! Outraged!! Don't go here! They don't deserve your business!!!

Got be the worst one ive ever been to... the fries must have been siting in that light for years they were a disgrace... also the big mac was all over the place... my mate is a manager of a mcdonalds he told me anytime you got to mcs always ask for everything you order fresh... i will never go to this one again

Does customer service not matter to McDonald's anymore? Did the drive through staff not want to be there? Would a smile or even any acknowledgement have hurt? Poor, very very poor!

My favourite thing about McDonald's is the fries because they has a crispy taste to it but I don't like the way they put salt on your chips without permission I'm only a kid so all I have is chicken nugget happy meal.because salt is bad for you I order a small pack of chips.i like McDonald's but I wouldn't say it was the best fast food restaurant in the world