McDonald's in Kirklees

Worst mcdonalds ever. Always forget items from orders and cancel orders when you have already waited for over an hour.

Got a breakfast here...no problem & staff were great

For a McDonald's, my trip was very pleasant. Staff attentive and polite

It was a horrible experience workers were very rude , food was cold and the burgers were burnt and workers used very fowl language around children. fries were not even in there box they were all in the bag and the food we ordered was all shoved into one small bag the lady at the drive through used discriminating language towards me and others I was appalled at how I was treat when I popped out with some family just to get some food.this lady at the checkout is putting their franchise to shame she should be sacked as my children were very scared after the incident

Due to McDonald’s continued endorsement of the far right across the world, most recently with Donald trump, I will never eat at a McDonald’s again. I don’t care if this is just the Huddersfield branch, not a single penny of my money will ever touch a McDonald’s account again.

Excellent place with friendly staff

Excellent place with friendly staff

Coke was flat and filled half way, frozen strawberry lemonade was all melted, large fries was a small portion and all the food was freezing cold

Sunday morning breakfast burger in huddersfield, it was quite busy, even at that time of the morning, can't fault the food or the service, both good...

Not in a hurry to serve people paying cash The rest is usual Macy D'S

A member of staff replaced my gurkins with his gurkin juice. Was very sour.

Best warm and fresh food ever! Specially the fillitofish.

Always seems busy no matter what time you go but I've started using the app to place my orders to be able to just walk in and just wait for collection so there's no struggle with either working out which order screens are free or fighting your way through the accumulating crowd's of people waiting to collect Thier order

I ordered from mcdelivery and my mozzarella dippers were missing. I called the customer service and they won’t refund. I rang the restaurant and they were rude too. Not going to Oder from them again. Avoid.

£30 for undercooked McDonald's, I don't know why I bother no McDonald's are the same anymore

Such fantastic helpful staff when I was struggling with the app.

Call in this one a lot for either breakfast a train journey or refuel after work so it does come in handy

Paid extra for a large meal and then another 50p extra again for a large cappuccino.....it was well short of the top. A regular coffee in a large cup. Also, to ad insult to this the coffee doesn't have the monopoly peel off on the cup.

Absolutely useless. I am sat continuously calling their contact number, which they are continuously ignoring. They haven’t given the just eat driver the actual bag with the food items in and now I cannot contact the restaurant directly over the matter. What a rude, and disorganised establishment. Don’t accept the delivery partner’s orders if you cannot manage them efficiently. Unbelievable.

Had a problem with my mobile order which was sorted out as soon as I went to the till. Got my food quickly in a couple of minutes with friendly service, no complaints.

Lovely view with friendly staff and great food

"I had the pleasure of being served by Salam at McDonald's, and his service was outstanding! He was friendly, efficient, and went above and beyond to ensure everything was perfect. His attention to detail and positive attitude made the experience truly enjoyable. I hope he gets the promotion he deserves soon—he's a great asset to the team!"

Even though its so busy but Its realy good.

This McDonald's has an unfriendly vibe. There is hardly anywhere to sit and eat your food. They also require a security guard on the door through the daytime, which is a bit of a concern! The food was fine and the service ok.

Fries and nuggets tasted different, the fries even had a slight grey tinge to them! Service for sitting in was very slow, so definitely not fast food. Take outs and deliveries definitely took priority.

Food often doesn't seem fresh and is sloppily assembled. Staff are non-attentive and can keep people waiting for a long time. Probably the busiest food establishment in the centre but with a comparably small ground level footprint, meaning it's often overcrowded. At times it's functional, but it's up there with the worst examples of McDonald's I've seen.

Waited almost 15 minutes for a happy meal and a wrap of the day meal. Lots of burgers ready but not enough people to pack the up and serve. One worker who I'm guessing was doing online orders was just stood chatting to another worker (I'm presuming she was on break, as she was stood at the side having a drink) for the majority of the time I was waiting. All tables were dirty. When we were sat eating a member of staff was emptying the bin and emptied the rubbish onto the restaurant floor! The customers around looked very confused. She left the rubbish on the floor while she cleaned the bin and put a new bag in. She did then tidy away the left over food and packets from the floor but left a smear of ketchup. I know it's only a McDonald's and shouldn't expect too much, but that was gross. The man who eventually served our meals was very attentive and smiley.

Cheap n quick if you're on the move.

Good place for something to eat

Very nice place to have a warm time with friends and family, a bit busy.

Toilets disgusting they were blocked couldn't use them told a member of staff on way out ?

If I could give a zero star rating I would the food was abysmal. The service was appalling and the atmosphere was horrid. There was was a bunch of teenagers walking around screaming and shouting about having fights with people outside of the place. The floor was covered in food and wrappers and the machines to order. Food was extremely slow. The man who served us when we went to get our food I have had an issue with him before he is a shift manager and Asian man I can’t remember his name but on this day he was the shift manager at 3 o’clock I have had an issue with this gentleman before (also in the Waterloo store) and nothing has been done about it. I ask for sauces and I only get one and the food I got. I was absolutely tasteless and extremely cold. The shift manager has an appalling attitude towards us customers and he needs to be spoken to because this isn’t on every time I have been in and he has been on shift. The food has been terrible. Even needs sacking or taken down off the status of being shift manager. He does not deserve the role as he has the manners of a farmyard animal. I will not be coming here again as long as that silly Manager is there if I could remember his name I will name and shame him. I think I deserve some compensation for this

You get some rather crazy people at early times or late times. The food is as nice as McDonald's get I suppose. The service is rather slow, so expect to be waiting a little while, as well as rather cold food. Expect your chips to be lukewarm at best most of the time. Expect the self-service machines to not be printing out receipts properly. Also expect all delivery drivers to get priority and for you to be stood there waiting. I ordered just a wrap, and just got handed the wrap without the bag, napkins or anything - not the best service,

Busy store. Not too pleased with the food. Brioche buns used instead of the usual seeded buns. Self-service ordering was so slow today.

standard mcdonald’s food however our service from ryan was beyond our expectations and by far the best customer service in an mcdonald’s we have ever been to!! thank you ryan🌟🌟🌟

I got a cheeseburger and fries from McDonald's, both were cold and soggy like they were made hours ago. Not recommended

Couldn't believe my eyes when some member of staff came off the till touching money Went to opening burger touching them to see what they are to hand them out. Wrong on all levels I'd highly recommend stay away I wish I filmed it because they would close this place down surly

I went in expecting at least warm food.... What a bust... Definitely not going back. Could only find a half inch of clean surface to eat. Tables and eating surfaces covered in the detritus left by the last occupants. Fillet of fish was cold... Chips again cold and the drink I prefer was not available either.....

You get some rather crazy people at early times or late times. The food is lovely (as in almost all McDonald's); however, I can confirm the following: The service is rather slow, so expect to be waiting a little while. Expect your chips to be lukewarm at best most of the time. Expect the self-service machines to not be printing out receipts properly.

I feel sorry for everyone working there. The money is going towards a pointless war in Israel & Palestine that leads to Hamas & Israel committing mass genocide on the Palestinian people. Stop sending the money there. I’m not eating there anymore until they make it clear that the money is not going towards war & suffering. I enjoy the vegan food there though, if it’s truly made without harming animals?

Went for a quick meal after school. Very good customer service at the counter. Prompt food too. On entry, one thing that I noticed was how tidy the restaurant was - The tables were quickly cleaned by Salek. He went around the room clearing up, wiping and sweeping, emptying bins regularly etc. He took great pride in his work, eager to please and help. Lovely customer service! He deserves praise for being so pleasant & friendly too.

the new burgers are pathetic they give you 4 tiny onions fried with the beef patties now making them lack on flavour was better before I think they are gonna loose a lot of customers now

Reasonable place with reasonably tasted food something good if your wanting a simple place with reasonably priced food

Phoned up 3 times burger missing from the order no help from Paul or Adam the so called managers but they blamed the Uber driver absolutely disgusting service from the staff at this McDonald's at kirkgate it's a shame I have to give 1 star

The Asian security guy is so rude and talks about everyone who enters mcdonald's

Ordered twice now and missed half the order never again from there will I order it they sort ot out

Standard Mc'Ds. Busy but efficient.

Dependable as every McD, but shame about the location. Since COVID, Huddersfield town centre has attracted all the wrong crowds, so avoid it in the evenings

My skibidi sigma was serving me. I got everything for free and came from Ohio, TikTok rizz party

Very active service, food is good and affordable.

disgusting is all i can say, never again

Clean an tidy fast service polite an friendly staff

As I have a young child they asked me if I was able to carry my food or do I need them to bring it to my table for me. They were very polite and helpful.

Standard McDonalds, always busy so the food is pretty reasonable.

Went in today waited ten minutes for a single burger daughter waited same just for a drink wasn't hardly anyone else waiting at time and when I ate it it was cold not like it used to be goung downhill used to love macdonalds food should be hot when u get it

Bang smack average mcdz in a city center

Usual McDonald's customer service and food

THEY FORGOT TO PUT THE CHICKRN NUGGETS AND IT'S LITERALLY THE FIRST THING ON THR ORDER😡😡😡😡😡😡👎👎👎👎👎🖕🖕🖕🖕

So went for food after a show , brought 4 meals , my daughter in law after a few bites discovered a ball of black hair 🤮which my son took to the counter and showed them pointing out where all fair haired so not our , manager arrived on looking at said burger his reply was well you’ve ate half of it !!! So what I should be grateful they did charge extra !! Left establishment no wounder they employ bouncers for such rude management 😡😡

My trip to McDonald's was a delightful experience! The service went above and beyond my expectations, and the customer care guy at the front was truly exceptional. Despite our mistake in the order, he swiftly corrected it and brought it back to us with a warm smile and genuine concern. This outstanding display of customer service added an extra layer of enjoyment to our dining experience. I highly recommend it!

Save your money and go else where, this McDonald’s has gone down hill. Food is always cold.

Was ok got my order wrong but rectified straight away and apologised,food Luke warm but ok.

Atrocious service via delivery. No fault of the driver. The do-tard packing must have been close to clocking out from their shift. Item missing. And a refund of an item (steakhouse stack) missing in a meal was only refunded as £2.63. When it's the highest value item in a meal that totalled over £8. Absolute incompetence of single figure IQ staff and daylight robbery. Stick to food that isn't stuffed full of carcinogens.

Evertytime I order online I am missing items that I ordered, how dense di you have to be to always be missing things out it's a simple job that high-school students take. The amount of complaints about similar stuff is astounding and this place seriously needs to have a think about their staff!!!

Food always comes cold and the amount of mess around the delivery is is unbelievable I’ve been giving 3 estimated delivery times and 3 different people I’ve waited nearly an hour and a half! Shouldn’t do delivery if you can’t get it done right

Very good food for when it is desperately needed. Quick and helpful staff too

Had a breakfast, didnt give me jam for my jam muffins? bit obvious in the name isn’t it! ordered a sausage and egg mcmuffin and how can you call what i had an egg? it was a slither of black crisp. i get its fast food but i want what i pay for!

Food was cold. Order was only 1/2 complete. Tried to phone but will not answer the call Cost me a lot of money. Not the first time this has happened

Rubbish. Take the kids for breakfast and you can't even sit down except on the high seats as they had the normal tables blocked off and we were told that they don't let anyone use them until later. I get that having upstairs blocked off makes them not have to deal with too many people before they are fully staffed but it's stupid to not be able to use the normal downstairs tables

Waited nearly 20 minutes for a meal. Cold burger, cold fries and cold coffee. Full of wanna be gangsters making the place feel like a juvenile detention club. Will not be returning.

It’s not very clean but it’s cheap and you get ur food fast enough the food is always warm and the staff are okay but then need to be more clean and fix up the homeless outside since they start fights

Unprofessional Sia security guard working on behalf of McDonald's will discriminate against disabled persons by name-calling this is unacceptable and inappropriate and it's against Sia training and conduct and this is not good for McDonald's reputation at Huddersfield branch 1 kirgate

Busy and dirty full of kids buying a drink and using the WiFi to ❤️ everything 2nd visit dirty and dingy got the chicken this Time yuk big mistake rock hard

It was great eating my lunch at this McDonald's food was fresh

Ordered through Uber Eats……never turned up and got charged 30 pound for my troubles. I would never order from the location again and would highly recommend nobody orders through Uber eats from this location. Tried to contact Uber Eats and got no where. In the end i had to drive to another Mcdonalds. Poor poor service.

They really need to sort out the homelessness outside the shop. It causes fights as it's the best spot to beg, all while the black door around the corner are flats they go back into these. Staff just smoking outside or talking at the door and the security guards talking to underage girls while ignoring what they are supposed to be doing.

Maintaining same standard as all the other McDonalds

Absolut shocking waiting over an hour and still no sign of the food

This particular McDonald's do not seem able to serve hot food. Almost every time i come here the fries are stone cold and the burgers not much better. The staff are the only good thing about it. The Leeds Road branch always serve your food hot... go there instead if you can.

Service was good food was OK fillet o fish was over cooked

One of the worst mcdonald’s in the country. No toilet access and all the screens are broken. The 1 machine that works does not give receipts. The franchise owner seems to be a cheapskate who does not care about Mcdonald’s reputation.

Just experienced awful service in a business renowned for systemising its operations. Very slow service, manager in duty professional when I asked for a refund. But the front of house server , what an attitude spoke down to me. Fortunately I don't believe in making a scene but vote with my feet. Never again ! Went down to the coffee shop next door and got treated with the respect most people deserve as a patron. Please review your recruitment process because it appears you don't hire to a high standard anymore.

With only three tiny Formica tables tucked away in the extremities, almost all the seating is window counter bar stools. So don’t come here with your family. The upstairs area is blocked with tape and cones. Is it a crime scene? There are only four ordering screens, three of which are broken, so you have to queue at the single screen. One employee retrieved my hash brown from the fryer with tongs, but is was then handled by two others with their bare hands, as the first guy hadn’t yet learned how to place the hash brown in its rack without dropping it. The atmosphere is made even more miserable by lampshades that all have identical graffiti printed on them, presumably to replicate the threatening environment in the local underpasses and demolition sites. The customer service is not even amateur. You have to ask for napkins as they are not automatically provided. Maybe this is just stinginess. When I informed one of the staff that three of the ordering screens are not working and that the printer is malfunctioning, as shown be the wide blank stripe on my receipt, he said dismissively “That’s all right”, then seized and destroyed my receipt (which is illegal). Avoid this place like the plague.

Good location central in town centre

Waited 32mins for food which is utterly bad but I got it in the end

Worst branch ever, it's overcrowded, long waiting times coz they need 1st serve Uber Drivers and deliveries. Nothing is working there, self service machine constantly broken, when you finally got your food it is not warm and looks like somebody was thrownig my hamburger. It's main branch in town centre but is the worst, they should close this place. Does somebody from HQ seen the reviews or been there. TERRIBLE

Will go to a cardboard manufacturer next,

Absolute rubbish. No more full after eating than before.

Visited Huddersfield for the day and stopped here for food Daughter works at a mcdonalds in our home town and she was really impressed with cleanliness, service and food

The children love it and great for a quick bite to eat The ice-cream sundaes are to die for.

Customer care fantastic. The manager Raf, and Tracy, wonderful people . Super kind and helpful. Thank you 😊

Extremely rude Pakistani female working some nights here. I am disgusted how she served me then spoke about my special requirements behind my back. She lacks basic manners and most likely was raised without them. It’s a cheap fast food place - the shoe fits for sure girl

Security guy was very rude to the people waiting outside. Really unprofessional

Very unpleasant environment. Rude staff and intimidating bouncers. Falsely accusing customers of not paying when their system is down. Never go here. It is the worst place to go in town, I always leave feeling aggravated and extremely dissatisfied with the customer service I’ve received.

Really good, quick service, loads of seating

Cheap enough food, though delivery drivers appear to be prioritised.

Can't understand they closed most of the area after six, and not allowed people to stay in. Do they know less people won't consider eating at their shop? secondly, it was the second time that they didn't give me my Coca-Cola.

Totally disgusting for a McDonald's place very dirty no atmosphere very rude staff

I meet friends early morning for coffee occasionally porridge, staff always friendly and food and drinks good although prices are creeping up !!

Noticed that there was a hard of hearing customer, one staff member communicated fluently in sign language whilst other staff were able to communicate a little bit using their hands, amazing staff