Mcdonald's in Coventry

@McDonaldsUK @McDonaldsCorp @ubereats_uk The service I’ve received from both these companies this weekend has been shocking charged me twice for 1 order due to a glitch on the McDonald’s app neither want to take responsibility or resolve the issue and keep palming me off between each other for the sake of £31.85 theUber Eatse are billion pound companies what a joke! McDonald's Uber Eats

Ordered a banana milkshake and a vanilla milkshake. Got two vanilla milkshakes, tried to do them justice by stirring them both round to see if it was the flavouring..NOPE just pure vanilla. Called them up to complain and the woman wasn’t helpful at all sat there going “ok” monotonously. Awful.

Best to order on the app get it right every time was served by a lovely friendly and helpful worker called Angel and will be back again great customer service

We were driving in the area and we decided get something to eat from here. We ordered double sausage egg mcmuffin's which we had to wait for about 5 minutes at one of the windows to get the food. We wanted some sauce (ketchup and BBQ) which the person stated that they charge for it about 25p each which other branches we have been to don't charge for sauces and especially when they give the sauce for free inside from the sauce dispenser. Overall the staff weren't overly friendly, they charge for things which are free. The food was ok but not the overall standard you would normally get.

The staff working in the customer area are amazing and happy to be with customers. They all always have a smile on their faces.

Ordered my food at 7.45pm through just eat app after waiting nearly an hour and a half got a message on my phone saying it was delivered no driver in sight and no god damn food so i paid for someone else to eat. will NEVER EVER USE MACDONALDS OR JUST EAT AGAIN i better get my money back too. ABSOLUTELY FUMING They didn't even have the decency to answer the bloody phone either not even going to rate them half a star never mind a damn whole one

Ordered delivery from this McDonald’s waited over 1 hour and half the order is missing and what do you call this? A Big Mac I don’t think so! I’ve now gotta spend half hour complaining to Uber even though it’s McDonald’s fault!

The staff are rude and abrupt. the hygene is despicable staff sneezing not cleaning hands biting nails its absolutley disgusting. food was cold never going there again and would never recomend this place

Very lazy and slow staff I orderf ood took 35 minute And very rude lady manger Thank you never will go again to that McDonald's branch

I recieved raw food items in my mcdonalds order delivered by uber eats. Uber Eats refused to refund so I rang mcdonalds and spoke to the manager.... her response "NOTHING WE CAN DO BECAUSE WE ORDERED THROUGH UBER and THAT THERE IS NO WAY WE COULD HAVE RECIEVED RAW FOOD AS THEY HAVE TIMERS" SHE DID NOT GIVE A DAMN. Never using mcdonalds or uber eats again BOTH DISGUSTING SERVICE AND ATTITUDES

Sat in queue for half hour finally got to order food and when I opened bag had cold nuggets and half a large chips - called to get this sorted out as didn’t want to rejoin the queue and was cut off repeated this several times and every time my call was cancelled out !!

So bad , ordered large meal got regular drinks. Paid for sweet chilli didn’t get that delivered , ordered 2 big tasty W bacon and came 1 no bacon other no big tasty sauce 🤯 ridiculous how do you pack orders

Terrible service, most can barley understand English let alone speak it, always have something missing from my order, fries always half full and cold, never have ice or Mc flurry's , terrible attitude when you complain, can sit in the drive through for over 10mins before even getting served. If I didn't live locally I would never use it. Be-warned .

McDonald’s staff acting like a bunch of school kids. These are adults playing silly games with Uber delivery drivers and wasting their time. When speak to manager he also acts dumb. If ur an Uber driver I recommend give them bad feed back or try to avoid

My Son bought us meals from here on the Uber Eats app on Xmas Eve as we were both busy as you can imagine. When I was eating my chicken deluxe I wondered why my mouth was burning as have had this burger many times and never did that previously. Under the chicken was a huge handful of jalapeno peppers, I suffer with IBS and avoid spice as it makes me very ill. I was poorly all over Christmas and was unable to enjoy the festivities as stomach was so upset I barely ate anything. My son's burger had a huge amount of onion on it but he noticed and was able to remove it before eating. I did raise this issue with McDonald's customer service but heard nothing since. On Christmas eve they were not even making a burger that had jalapenos as an ingredient so can only presume that mine and my son's meals were intentionally sabotaged .. absolutely disgusting customer service and will never order here again. I am seriously considering taking this issue to food standards

Ordered chicken selects amongst other things at drive through. Checked order before we drove away, so used to them getting it wrong, all the boxes were as they should be. Got home and opened the chicken select box. Total confusion as to what these scabby round things were - cheese bites. Took box back for an exchange. Foolishly thought as a goodwill gesture for the ineptitude of the staff and for the wasted time, petrol, disappointment of my son and not being able to sit as a family to eat all together that I would perhaps be given a voucher for a free burger. No. Gemma, the shift manager, told me that’s not what McDonald’s do. I’m surprised at my surprise for the poor customer service!!

Pretty standard Macdonalds. Nothing special but didn't seem too bad. Order was right at drive through and staff were quite smiley.

So many times calls in to get drinks and food, alwa6s sorry ram out! Today No shakes, no mcFlurry,No McTasty's ...and fries not salted ! And quarter pounder tasted so bad like it was linking around all day, had to chuck all food. This restaurant is a disaster. Stay away !

‪ just received a parking fine for your Binley CV3 2EA site. We was there and held 2 meetings and spent access of £30 now you send me a parking fine. Very very bad customer service like you don’t have enough ways to make money lost our future business for the future‬Awful customer service

Not long to wait for our good although I'm sure the portions are getting smaller unless half the fries had fallen back in the fryer.fairly clean and staff seen happy in their job.

On the 14to of October I met up with a work colleague for breakfast before heading to a business event in warwick. After leaving I visited to get a coffee on the way home. The parking company for mcdonalds is now claiming it was a single visit and want £100.

Food generally cold, apart from the ice cream which is presumably warm as it's rarely served. Had an interesting debate with a drive thru operative who had no idea what a Scottish banknote was and refused to accept it. The brief glimmer of hope that I had when the duty manager came to save the day was dashed however when they too refused to accept it, forcing me to pop next door to the garage to buy a freddo to get change in order to pay for my breakfast order. The only saving grace is that it couldn't go any colder due to the wait...It's legal tender, you know.

Unfortunately, Mcdonald's Binley has an issue with bad management. Rushing the staff, will only make them panic and this is what leads the constant wrong orders. Maybe focusing on quality over quantity would be the answer.

Good drive thru. Plenty of parking. Service pretty quick. Coffee tasted like coffee!! Would go again

Lucky dip with this place. I go here a lot and would say that 7 times out of 10 it's as expected and the other 3 you might get a grumpy staff member, a messed up order or a cold burger. But it's Maccy Ds what do you expect!

Simple 3 person order!! Missing Big Mac and chips stone cold. Short trip. Chips in bin. Shouldn’t have bothered and won’t again. Inconvenience food!!

Es comida rápida así que nunca puede realmente esperar calidad excepcional, las zonas para comer están siempre limpios! Es más fácil entrar ya el drive thru está siempre ocupado con 2 carriles! El servicio es rápido y conveniente de las estaciones tienen la orden de comida es siempre caliente en vez de fría y rancio por estar sentado todo el día, el personal siempre es agradable no se puede esperar mucho de un restaurante de comida rápida si lo que quieres es un 5* no ser una mezquina

We went due to TGI Friday's having a 2+ hours waiting list for a table. Yes it is a standard McDonald's restaurant, but the food was presented and cooked very well, also the staff were very helpful. Wouldn't have any issues with returning.

Pretty poor I reckon but then what does one expect ? The loos ewer grubby and the food tasteless, Dissapointing.

Una vez almuerzo visita. Conduzca a través de estaba abarrotada, así que nos fuimos. En realidad, muchas mesas y limpio.

Service is great. Food is generally cold whenever we have had a take away. They often get orders wrong. Have spoken to management about it. Vanilla and banana milkshakes are all mixed up. Taste it before you leave! This would be my last resort.

As McDonalds go, this one was pretty good. Staff friendly and smiley. Food delivered very quickly using the drive thru. Price was national pricing. Taste was national taste. Would happily return to this one.

Esta no es la primera vez que he visitado esta rama y que vale la pena. El personal es siempre alegre y la comida deliciosa. Por lo menos saben lo que obtiene cuando se visita cualquier McDonalds, thoughthis uno parece ir la milla extra. Pruébalo y verás lo que quiero decir!

Da McDonald non ci si puo' aspettare molto, ma ho trovato questo locale pulito e il personale gentile.Adatto, come si sa, soltanto per mettersi velocemente qualcosa nello stomaco.

okay, have eaten here a few times while shopping. The café area has been recently done up, looking a hell of a lot better. Visited on Sunday (16th Oct 16) they seem to be having problems with their coffee machines. I would say that the staff themselves need a bit of a makeover. I do hate to say this but some could do with having a bit more pride in their appearance in the café area. Shouting numbers out over the food they are carrying puts the place down a bit.

Quick service, good food, very busy. Good is you want quick and easy fast food. Would reccomend the big mac.

Turned up on a quiet Sunday morning, but even then this place took its time, the service was terrible, the staff were more interested in talking to each other than taking our order, when they did so, we had to repeat everything at least twice.Then had a 15 minute wait for the food to turn up, so in the end it was nearly 25mins after entering the place.One member of staff stood around doing nothing, how can that be, when customers are all stood waiting for food.McDonalds is supposed to be a FAST food place?

What you can expect but less queues and better staff. Drive through really convenient and a really cheerful guy usually serves after 7pm

I am so glad beefburgers are not my favorite meal because this macdonalds needs to take a hard look at itself.The servive is shocking most of the time, and why they have a drive throu gets me because my food often isn't ready and you have to park up and wait.The food is so bland,what people like about this outlets is beyond me

This place is a sham..McDonalds is McDonalds...we all know what they serve and what it is my issue with this place is the service.The service here is shoddy!Too busy chatting to one another, can't deal with a rush, can't deal with large orders, don't listen to orders correctly when using the drive through.Always check your order before you leave.

Called in there this morning for an egg& sausage McMuffin breakfast with a tea. A member of staff came round the tables asking if anyone would like a free top-up to their drinks. I declined, but when I'd finished my meal & was emptying my tray prior to leaving, a staff member came over & asked if I'd like a free drink to take with me. I asked for a coffee & had my choice of all the drinks available, & was told it was only for those who ate their meal in & not just for those who take their meals away. Such a lovely gesture & will encourage me & others to visit there more often, though I have no idea how long this offer will last!

Mac Do tout à fait standard avec des frites fraîches et de bons hamburgers. Service rapide et propreté absolue, ce qui est positif!

Having just waxed lyrical about nearby TGI Fridays, I was not especially impressed with this other chain restaurant in Binley which I visited the following Saturday for a 'flying lunch'.Let's be clear, you don't visit 'Maccers' for a gourmet dining experience, and you pretty much know the menu inside out.That is apart from the occasional seasonal or themed specials, some of which make the mark, others not.So that just leaves service, freshness of food, cleanliness, efficiency of staff, speed of service, food served at the right temperature, hygienic toilets etc. etc. Overall - tasty simple fast food and a pleasant experience.Take all the above named and score D minus - could do better and you have this branch of McDonald's.Sorry guys, this was not a pleasant lunch. Let's hope things improve if enough people complain.

Stopped of on way home from airport working. Get home 7 mile later to a chicken legend with a bucket full of mayo and soggy lettuce and the main ingredient missing........ No chicken . How difficult can it be

Have been using this outlet for some time as this is near to me. However, I have noticed recently that the service seems to drop off if it's a quiet time when you pop in. The staff seem pleasant enough but only from the point of view of doing their job. It often seems that customers are a bit of a nuisance as far as they're concerned. A smile costs nothing, although I accept their day might be boring for them. I feel they would attract far more customers if they injected a bit more life into their interactions with the people they serve!

.........expired date wise the previous day. Manager apologised and handed us a credit note. Big Mac was also only luke warm. Paid extra to up-size but still only given regular sized drink and fries. Car park only small and restaurant positioned behind petrol station. Drive through available. Poor quality meals. Will not return in a hurry.

I have just got home after visiting the McDonalds restaurant in the binley area, just off Willenhall Lane. Coventry CV3. I went through the drive through with a fellow friend and we made 2 orders. I ordered a Big Mac and Regular Fries along with a Strawberry and Banana Smoothie. My friend proceeded to order a regular portion of Cheese Bites along with another Strawberry and Banana Smoothie. We paid at the next window and then proceeded to the collection window. At the collection window an employee named Ellie was very rude and simply threw a bag into my car. I then mentioned that the bag only had a Big Mac inside and not a portion of fries. She then said 'You are not getting any more". I was astounded by the rudeness and bad customer service. I mentioned we have a second order and 2 smoothies and demanded to speak to a manager. Along came a manager very quickly and she immediately branded us both liars. She did not want to listen and overview the situation let alone negotiate. I then reminded her about her appalling customer service and how disrespected I felt that she was branding me a liar, as a customer as well this is a first and very shocking. How could I prove myself. How could she prove that her staff had not made a mistake, she couldn't. I then refused to move until something was done, I suggested that she should not want any excessive queues in the drive thru, especially over a portion of fries. She suggested to ring the Police and we agreed and waited. Eventually another customer in the drive thru pleaded with us to move and with respect for the innocent customers waiting, we moved along and parked up. I decided I would go in store and ask for a name of the manager so I could issue a complaint. Inside I was greeted by a shift manager named LISTON. He declined to give me the female managers name and also decided to brand me a liar. I am disgusted, embarressed, shocked and very distressed over this pathetic ordeal. What ever happened to customer service.

I assume the idea of McDonald's offering free wi-fi is in part a marketing effort to have people like me look for one of their locations while traveling. While stopping to get access, you have a meal. Well the mistake I made here was to have the meal first. After doing so, I then encountered something that has never been the case before at a McDonald's--I had to put in my cell phone number and have them send me a code to get access. But if my cell phone worked in England I would not have needed their free wi-fi. I asked a worker, who had no solution. She then even came back and said 'just put in your cell phone number.' What if I have no working cell phone? Can't say anything about the food, because McDonald's is McDonald's, but as far as customer service is concerned this place rates a zero. Thanks for nothing also to the few locals I asked who refused to help me, as I desperately needed to access a map to see where I was going.

It was a very cheap lunch.I love there meal deal.It was a very tasty fish burger and chips.very nice location.

Not the best mcdonalds in Coventry now theirs one on A45 but ok if your hungry and in that area. Clean and well used

Fries well past their prime (tasted burnt) burgers cold, mcflurry was curdled in some way, milkshake wasn't thick and how does a coke end up being a caramel frappe thingy?? Shocking standards.

A nice break to have a coffee and have a chat to friends, always served by very pleasant staff.will go back again.

If we ever use the drive through here, it seems you get your food from a special section.Food has been sitting far to long and well past it's holding time, cold and stale burgers and fries. Absolute rubbish. I've complained loads of times but enough is enough.

Drive they for breakfast in the go. Order was taken quickly and I was met with a polite voice. Payment was very smooth with a tap n go facility. At collection the food was ready and I was on my way. All items were hot and the bottle of water was nicely chilled. Quick smooth process I'd use again.

Typical Macides - crap. Never again/Chips like straw, burger like - goodness knows what!! Avoid at all costs if you wish to eat healthily