Kentucky Fred Chicken Coventry Cross Cheaping in Coventry

KFC is a big chain and I prefer to visit happily 2x a month but, also i prefer to support local fish and chip shops and local pizza shops. They are not a big rich chain and these individual business need the boost I provide. The milkshake was chunky, a bit too icy still great but, not super nice and if kfc is a 4 star for the food and the value, you can imagine how critical i would be for 5 guys restaurants, i have only been to theirs for 2x in a year but, kfc i visit every month. Chicken wings are the best as they have zingy taste some flare, zinger burger also.

Ordered twice via delivery, both times missing items

Very poor customer service and worse I have ever experienced at this branch ..Lady at the front can’t speak English at all.no management at all..

For years now I've ordered the same things from them on a Sunday but for a while now they just can't get it right. Today there was an item missing, the last two times there were problems with delivery tines, before that items missing again? I order the same 3 things every week! How hard is it. The food is good, the staff are ace but the order is never as simple as it should be. I'm not sure if I will bother ordering again.

My water was plain not sparkling - no big deal but destroyed my day lol

I had a very poor experience from this KFC while having lunch last Sunday. 1) We ordered 1 Zinger buffalo burger meal, 1 Zinger burger and Chicken wings. Chicken was not tasting good and had an off smell. 2) Customer service from serving food at counter needs serious improvement. 3) We had food from upstairs. It was not clean at all. Staff should have been aware of the situation as there is already a camera installed there.

The meal only had about a dozen chips which is well below the amount that is normal for a KFC meal. The tracker showed your courier in the middle of Coventry for at least 20 minutes before delivery was finally made so the meal was delivered cold. Not the experience I have come to expect from Just Eat or KFC.

Not a good English speaker, he called to come outside but he wasn’t even close to my adress, took him more than 10min to figure it out, shame

We were supposed to get large sides and they were small . Not the first time we've had problems unfortunately

I had an item missing tried to ring them but they wouldnt answer.

Delivered a 6piece instead of 10 piece - food was cold when it arrived

Price increase, less quality & size, no salt in cold hard chips? Are the restaurants cleanly there equipment properly as you suffer when eating..over priced poor quality in general!

I would rate 0 if it was a option food was cold and did not meet standards

Delivered too cold, but I was starving so I had to eat it

freebie Friday item not honored. item on receipt but not packed with order.

Missing my half orders, totally was rong order!!!

Food was rubbish. is there any option to upload the pic please tell me so i show u.

I'm very disappointed with my recent KFC order. I ordered a 10-piece wing meal but only received 8 pieces—2 pieces were missing. This isn't just about a couple of wings; it's about getting what I paid for. It's frustrating that such a large company can’t fulfill something as simple as a basic order correctly. This experience has made me reconsider ordering from KFC again. Attention to detail and customer satisfaction should be a priority, and unfortunately, KFC fell short this time.

Fillet burgers burnt and also driver needed a code that I did not have even though I had receipt. So took 10 mins handing ove r

one of the worst KFCs in town. I usually have great experiences at other KFCs in Coventry however at this KFC it was different.. staff are unbelievably rude. I ordered a crushem and had to wait around 10 minutes which I didn't think much of as it was busy however I received my drink aggressively and it was very watery. I had to chuck it away as it wasn't nice to drink. was not worth the price. staff are demanding and only 2 people working so service was slow. uber/just eat workers always have their bikes blocking entrance and theres a step which isn't wheelchair friendly for those with a disability. not impressed. Will not be buying from this KFC again

the chicken pieces were over cooked. almost burnt looking. not like usual for kfc

I ordered a mighty bucket for one meal, there is nothing mighty about this meal, it’s disgraceful, and the 2 portions of chicken are smaller than the tenders, in fact I’m pretty sure the chicken wings have more meat on them. Disgusting to charge £12 for something that wouldn’t feed a child and have the audacity to call it mighty. I’ll never order from cross heaping KFC again

Not a good place to have KFC….. very less hygiene and chicken taste is too bitter because may be it is a expired chicken…. Too worst to have food in this location…..

I kept a collection sharing bucket and surprisingly it’s not even prepared on time . The moment I opened my bag , a wave of greasy despair washed over me. The chicken pieces were not cooked properly, soggy mess. The coating was a limp, oily, and the meat is rubbery. Overall I got cold food and stale taste. One of the worst food I have ever tasted @ KFC cross Cheaping Coventry

delivery rider made another stop on route

Called to say it was being delivered but never arrived

I don’t normally complain But yet again another order is wrong £53 later food wrong missing items you are a joke Tried to call and told we are closed 30 minutes before there closing time

The order is received, unfortunately the chicken pieces are stale. So drie and hard. Not happy at all. 6 pieces at waste.

We always had brilliant customer service and tasty food there.

Food bag was open and some of the food was open to

Absolutely dreadful quality, however the delivery was great

Quite remarkable with outlandish service ,befitting all walks of life customers !

The driver went all over the place on the map so by time he got to me which is 15 min up road from takeaway it was cold no sweet corn 2 beans in stead

What I ordered and what i received were two completely different things. Couldn’t eat what I was sent.

This is just kfc the best place 5 star all day everyday

not delevered. driver not arrived.

My order came incorrect and very cold

The food wasn’t hot it was lukewarm which I was about disappointed by.

Made an order n part of wat I orderd was missing tried to call the restaurant but no one picks up ! Really disappointed

Undercooked raw fries, and service took ~20 minutes

Wrong order delivered. Spent £60 on KFC got £10 mc Donald's

Missing my drink and delivery was advertised as 25-35 min however took over an hour

this kfc was bang on the gravy was gorgeous n so was there fries yummy

Chicken was dry,, delivered two gravy rether then, one bean one gravy. Chips were cold , some looked as if they were the left over .. not happy

terrible as what I got was not what I ordered and I could not eat some of it and then you refunded me a fraction of the money for some weird reason

missing zinger burger and fries and gravy

Ordered a 12 piece bucket only got 8 pieces and bottle of tango was missing.

Forget rice and extra dip we ordered, can of pop exploded everywhere because they couldn’t close a bag properly so everything was wet. Never ordering here again absolutely horrible service. The delivers driver was amazing better then the staff you have employed.

I keep ordering from them thinking it will be different this time but it’s always the same. Food is always cold.

Very good service I did not need to stress I a so happy with this guy he did a amazing job even though it was sleeping hours 👌🫡👍👍👍👍👍

No beans Burger rock hard no filling

Food missing the food that did come was stale hard burger and hard chicken

I ordered 2 x regular fries and only got one. AGAIN

Hadn't been in for a long time but stopped in today for lunch. Considering it was 1pm it was surprisingly empty so there was plenty of seating to choose from, both downstairs and upstairs. There are 2 screens to order on as well as the counter. The establishment is quite spacious although there are quite a few steps which may be a bit hazardous. The food was quickly prepared and was hot and tasty.

One of worse KFC ever tried awful food old wings been fried several times.

Arrived at 11:45 and was told they were closed. Google says midnight is when they close.

It could improve by hiegene and cleanliness

Thought it was too good to be true. Arrived early with half the food. Now I know why it was early.

Asked for drumsticks and they purposefully gave me two rubbish bits of chicken

I have to come into town order wrong

Horrible service. Didn’t call me when he was outside and passed my food to a stranger, that’s made

I am missing my popcorn chicken

The food wasn’t great! Most of the chicken pieces were tiny and some didn’t taste right? The popcorn chicken tasted like it had been made yesterday. Rice also had clumps of the seasoning. Wouldn’t use this KFC again

Unprofessional and rude delivery driver.

no chicken legs which are my favourite and missing a chicken wing

Great experience, tasty food, good ambience, clean and friendly staff

Was lied to by delivery driver about having the full amount credited back to me. When contacted Just Eat via email was just fobbed off and no explanation given. Terrible service all round.

Food arrived cold and rice missing from a rice box.

Food was all over cooked and terrible, wasn’t hot. Driver refused to come up the stairs when I told him I had my baby here, I had to go down stairs and outside with my baby and the food wasn’t satisfactory

Order never turned up waited over 2 hours, they never answered the phone either

Their food was superb Excellent service and good atmosphere

It comes over n hour late n everything was cold couldn’t eat nothing waste of my money

Very kind and punctual delivery person.came on .time. Thank you

I said one with no mayo or salad I can not eat that now

Quick delivery. Delivered to front door

my food come cold and it didn't taste cooked

Friendly driver, made it a nice experience to order food, people like that just make the world a better place

Went for lunch only to be greeted by what i can only describe as the dirtiest most unkempt KFC i have ever entered. I cannot comment on the food as the fact that it was so obviously dirty mant we left straight away.

Chicken was way too salty didn’t enjoy it at all

Driver rang me and has clearly gave my food to someone else as I’ve not received it and it’s says it’s been delivered

Will not order again some of the chicken was not fully cooked on a side note sent the wrong bottle of drink

Not happy you have missed out loads of the order three portions of hot wings are missing and a portion of two piece chicken how can you miss out that much!!

Beans were spilt everywhere inside!! Food was hot tho

Fries were stone cold and some a bit undercooked. Chicken was ok, although I think we were missing a piece.

freezing cold and brown lettuce. err

it arrived cold and was not the best.

Arrived in time but missing items... wasn't a large order 😕

Greasy disgusting cold, the grease had completely destroyed the bag and bucket, chips were cold. Awful

Called and when I went outside no delivery was there and this happened a few times before

Didn’t get delivered and said it was

I ordered 12 mini fillets and received only 10 in the box so family was short on dinner also 1 gravy pot was squashed and leaked all over everything making it hard to dish out without wiping everything down first really not impressed with quality of service

The food never turned up and just marked it down as delivered then blocked my number so i couldnt call him

watching the driver on the maps showed him taking a very strange and long route that should have only taken 15 mins. food was cold by the time it got here. the driver also refused to come to the door and told us to come out in the pooring rain.

Missing x2 signature fries and kentucky bbq dips

Food was cold and dry upon delivery.

The delivery driver didn’t come to my door I have to go get the food

I ordered my meal at 6pm. And it arrived at 8.22pm. All the food was cold. Very unhappy with the service.

items was missing from the order including drinks from meals. Furthermore, burgers was not the correct burgers that was ordered. Delivery guy was polite and on time.

The delivery guy was so rude, called me twice after i said I was on my way, I literally have arthritis. I can't rush.

Food wasn’t the hottest and took nearly 2 hours to arrive from ordering,ordered at 18:12 hrs arrived at 20:07 hrs