McDonald's in Thanet

Since the refurbishment, the in-store service has declined, the quickest way to be served is drive-thru or click-n-serve There seems to be a 5x waiting time for counter collection with no visible staff doing counter service unless the click and serve has been completed There needs to be at least 1 person prioritising in store service as lots of people are shouting for service for a loan meal, when larger meals are being done in quicker time when done via click and serve (table service)

Always hectic, have to queue behind all the delivery drivers as they seem to get the food first. Have had quite a few orders wrong and had to go back. Don't try and take a scooter in as they are no allowed, even if carried in.

Second time I have ordered from Margate for delivery and had a missing Quarter Pounder. This is really annoying and even more annoying when no one answers the phone so you have to go without !! Shan't be ordering from Margate McDonald's again. Orders need to be double checked before sending out !!

Ordered through the McDonald's app, ordered two happy meals one with a melon bag instead of fries, a Mc Crispy meal with mango and pineapple smootie, large fries and an extra mango and pineapple smoothie. They forgot to put in the melon bag and a smoothie and this is a reoccurring experience. I don't remember the last time I received my whole order! Avoid Margate McDonald's

When we arrived, abit late in the day, so the nightlife revelers had started to arrive...

English McDonald's is tasteless

Mac Plant is really tasty best vegan burger in london

Don't bother ordering off the McDonald's app from this store forgot my burger from my order it was a quarter pounder meal ?? Only got £2 refund so paid over £7 for chips and a milkshake absolute joke!!!!!

just popped in for a lrg vanilla shake with a expresso on the side great maccy d hack

Went to this place after a nice relaxing beach day. Directions are not clear to reach this McDonald's (by foot). Could have been better with signs following to the restaurant. Food service was quite faster..

Closed even though it says open on the door. Not the first time.

Our food which took over half an hour to get to us was stone cold and the atmosphere was awful staff shouted at eachother staff just laying about and flies everywhere 0/10

It's extremely dirty here today! Trays with food on all tables! No one cleans the tables with garbage! It was extremely unpleasant to eat in this establishment. I have never seen such horror and dirty floor in M ! I do not recommend! Terrible service! 🤢🤮🤮🤮🤮🤮🤮🤮🤮The toilets are very dirty: the floor, toilets, sinks, there are pieces of toilet paper in the sinks. Terrible. I didn't take all the photos because it was disgusting to even look at them.

Amazing customer service, very friendly and kind.

Lovely guy, very kind and got cool swag to him, he also puts the fries on the bag extra carefully and he knows my name.

Unfortunately lack of basics skills in reading a order my 4 year old girl is upset as no milkshake in the order ,this happens often !

I had the new big mac but the chips are pretty awful it was pretty cold they are cooking to much chips ahead by time they service me the chips was pretty bad

Ordered placed 16h33, delivered 17h50. Cold chips , missing burgers, melted ice creams. Refund of £5.62 offered. Disgusting

To much salt in all the burgers. And cold. Not nice at at

I witnessed a staff member take a bite out of a chip and just dash it back in with all the others. Absolutely disgusting not just for the fact adults eat there but KIDS also. Didn't catch his name but it was the young black guy they have working there. If McDonald's really give a toss they would review the cctv for the 20th of June around the 9.30pm /9.45pm time and see for themselves.

Just witnessed a staff member take a bite out of a chip and throw it back in with the rest absolutely disgusting. Didn't catch the staff members name but it was the young black kid they have working there. Thursday the 20th of June at around 9.30pm so any management team reading this would then narrow down who it was and if they looked on cctv they would see it. That's if they can be bothered. If this kid isn't sacked because of this then McDonald's need to be ashamed and customers need to really think twice about going.to be doing things like that involving food that not just adults buy KIDS eat too is absolutely disgusting. That trampy staff member needs dealing with

Was a McDonald's. Does this need reviewing?

There is a long uphill walk from the beach to get here! They are still very busy with not much room to move around inside.

Just had a delivery ( just eat ) cold food as they take on a few deliveries at a time . This is our large potion of fries !

Ordered food for eating inside an she packed it for take away,Nothing to say WOW about just cheap and cheerful. Customer service from Riley excellent helpful young lad with a smile on his face Plenty of seating inside hope I got his name right if not I apologise

Packed and checked by Ellie to be sent out and delivered.... 5 star service thank you

Drive through- don't do it, no one listens

Macdonald's is Macdonald's, take it or leave it

I have bigmac burger is lott different between big and miniature!!!!! Change from bigmac to minimac burger.Just Rubbish!!!

It's a McDonald's, the same food as you can get in any other. Service seemed a little slow, though it might have been because I was starving.

It's maccys. Done exactly what I wanted whilst hungover on my way to football. Can't beat a few double cheeseburgers to soak up some alcohol

What you expect a Mcdonalds to be, ive moaned about this particular restaurant before due to forgetting silly items like dips which they obviously just couldnt be bothered to put in the bags but that seems to have been sorted now which is a bonus

Can get very busy, hard to get a seat downstairs, staff are very friendly and helpful. Good food

The staff are amazing here, always so helpful. The service is fast and food really good.

Hair in the burger ..sorry you need to use hairnets

Mcdonalds same as most of the others, was very quiet on an Monday morning

BBC News - McDonald's told to shut franchises over abuse claims https://www.bbc.co.uk/news/business-66231131 Only takes 1 member of staff to destroy a shop. Bullying damages the reputation of the shop! It's not fair on other members of staff.

Ordered a quarter pounder and fries meal, I wanted a milkshake and pay the extra but they didn't have any milkshake (margate) I got given a number and went and sat down, when the food arrived the fries were hot but the burger was warm, I had to be somewhere and so didn't have time to complain other people that was sitting close nuy were saying that theirs were cold too and said they were going to complain. The trouble is with all these fast food restaurants they are more concentrating on the deliveries and not the customers that are in the shop.

I wouldn't normally leave a review for a McDonald's and especially not for just a flying visit but today grabbing lunch with my children and Pooch I met the most fabulous customer care staff member, Victoria I think was her name and she is an asset to any buisness with customer focused roles, she was upbeat, very helpful, kind and caring and just in general a fabulous human.

Does what McDonald's does, but the staff seemed above par, very polite and helpful. Plenty of floor staff too 👍

Cold food to match the atmosphere, un inviting, and shabby, 2nd time in a week food served cold, need to work like crew do in Kings Cross Branch, superb service, piping hot food, Margate tastes and looks like its been picked out of a bin - no attention to quality of products - totally unacceptable

Amazing experience. Atmosphere was crazzzzyyyyyyyyy. Tasty food as well. Unfortunately, someone spilt their milk on my food and it got ruined then they slipped on the milk and met their demise.

Food is like any other McDonald's but the customer service is top rate. Abbi Dee makes the place worth while

I went to this Maccas recently and I have to say that the experience was enjoyable until and old man tripped in the doorway and had to be taken to hospital (they did give him a free burger though) I might have to try it🤣🤣🤣

I recently visited the Margate McDonald's and had an exceptional experience. Xavier provided outstanding service, going above and beyond to ensure our satisfaction. His friendly demeanor and efficiency stood out, making our visit memorable. The food was delicious, the atmosphere was clean, and Xavier's exemplary customer service truly made our dining experience top-notch. Five stars without a doubt! One of the best mcdonalds I've ever visited! I highly recommend coming here as it is truly like no other.

Most of the staff are friendly and helpful

The staff were superb at the branch and the food was hot and good. Good store.

There's a bullying culture in McDonald's. It's what the place builds It's success on. I know there are people that enjoy working like that which exists in this place. This type of business needs removing from the high street.

One of rhe best waitresses ever we had a great birthday at Wimpy thanks Ntobeko

Terrible place, just used as a meeting place for the local junkies and drunks. This store is more like a social experience to watch the locals.

Food and service was alright, the thing what let's this McDonald's down is the location! And certain people around it

Food can sometimes be hot but sometimes cold

It was all cold , does it get to a certain time at night and you don't cook fresh you just grab from the hot hold and don't get fresh fries to be honest this is the worst I've had in 20 years of get mcdonalds

I got an order off the app and I got the wrong order so I had rung up the restaurant they told me to go on the app to get the refund… all it tells you to do is go to the restaurant but I can’t go down at half ten at night so how am I supposed to get my money back…? I am so disappointed in Mac Donald’s I won’t order from the app or the Mac Donald’s here again…!

Helpful staff and the food was nice too.

Why is it when your standing at the counter , the staff completely ignore you , even when they are standing there counting napkins . I reached over and took my own sugar ..they soon had something to say then.

Food arrived quickly and was good quality, as expected atmosphere of McDonald's can be chaotic

My wife and I took our four grandchildren to Macdonalds on Saturday afternoon. The restaurant wasn’t too busy and we found a great table by the window. Our order was taken by a very attentive and understanding girl at the counter and shortly after Keith delivered our meal to us and carefully checked every item. Another staff member brought us a high chair.The overall service we received was excellent from very friendly staff.We had a great time and a great meal. We’ll done Macdonalds.

Not bad, the staff was very moody who delivered the food to the table. Service with a smille definitely lacking at this branch

I will never understand why British McDonald’s don’t have mayo. I can eat chips only if dipped into mayo. Here (in all the United Kingdom) it is impossible

First time visit and was very impressed. Staff were all very polite, a big order with changes but order was correct, food was hot and finally the toilets were the very clean with no nasty odours.

Food is good and quick as I only had a short time before going onto a meeting

Nice staff and good seating areas.

Amazing atmosphere there was a lady called nikki that was working on the floor lovely she was so kind funny and so friendly, food was nice xx

Never recieved my order, ordered and paid through mcdonalds app, was told to contact uber, which wasn't easy, so very poor communication and service !!!

Gave me half an ice-cream which was a large

Needed to use the toilet. Clean it was

As usual the food was luke warm as it has always been for 40 plus years

Bought a big Mac on Saturday and couldn’t return it as I was travelling back to london. I found a very long hair in it and couldn’t eat it. Came back to the same store after returning and Lisa was very rude and said I should of called them that day. I was driving. Disgusted with their customer service and people skills.

Everytime i order from mcdonalds they forget half my items, im just writing this review because its extremely irritating i never get my money back when they leave out like £5 worth of food

So upset ordered £40 on just eat and had wrong order delivered and our order not turned up. So disappoint as friends were on time limit. Disgusted!!!

Mcdonalds margate gave the driver the wrong meal completely, couldn't get hold of McDonald's to sort the issue, over £30 wasted for a box of nuggets and chips..

Visited in a group of 5, having failed to get into anywhere else for something to eat. This weekend was particularly busy, given that the weather was at its hottest, and a music concert was going on at Dreamland. We ordered from self service, and it was brought to our table within around 15 minutes, which is extremely efficient. Tables and toilet weren't so clean (hence one star off). Staff we spoke to there were excellent.

Efficient service and a known product that filled the gap

Hot food, beats the London Mcdonald's and good customer service

milkshake was warm and melted chips were cold and didnt get the dip i paid for, oh dear its not rocket science.

Not a great lover of this kind of food, I find ten minutes after eating I am hungry again. How they call it fast food these days I am not sure,I remember going up to the counter to order, now all computerised and confusing.

Seems the staff don't really care, unless it's a newbie trying to impress a boss....

The spicy big tasty meal was great

Disgusting was in mid flow of eating fries and there was a dead fly fuming feel sick

This restaurant was one of the better ones in the chain the food was piping hot and actually looked like it was put together with care not thrown together and staff were also friendly

The service was good and the staff were very helpful, however the fries were cold and were cold once again on a later visit.

handy for shoppers but atmosphere not that warming and the burgers fries gone up and getting soggier not tastey like they used to be or the portions

Welcome to the soggy burger company that rips people off, portions are smaller and the prices arw bigger and the food is noi better,always getting the orders wrong, the food was cold and the staff are lame and rude.

Good food but service is slow compared to other McDonalds. They seem to be inundated with Uber and delivero orders

Was ignored for the last 5 mins despite there being 5 visible staff on duty. GO ELSEWHERE

Food never turn up via just eat seem to be a thing in this area its a joke when the kids are waiting for it avoid Delivery Go To the Restaurant w4nkers

Fast service, only issue was the food wasn't piping hot (or as hot as expected) but would visit again and re-rate

Overall good but think the manager should remember to her people skill and speak to her staff without the customers having to hear

They took so long for some fries and some drinks this is inappropriate for the adults children because they are starven for the community. The children might die

Way too much salt and no Bbq dip

Probably one the most efficient maccys I've beeb to

Well, a £1.99voucher is fantastic; however, I am tired of ordering the same meal sometimes😂

Other than a Mikeshake I don't think I will use McDonalds again, the burgers are awful and nothing like the advertising, the beef patties if you can even call them beef the jurry is out on that one 🙄 are tasteless and grey the fries are not much better.

Absolutely discusting food cold not the right order got no help at all when you phone to try n sort it out they give you just eat number knowing you can’t talk to no one discusting

The staff is so rude.. the restaurant is so noisy.

Very friendly staff. Food is good, tasty and warm as expected.

Unless your a just eat driver (the place is always jam packed with those and that's what seems to make things take longer), don't waste your time. The few times I've been here everything takes a lot longer and isn't to the standard of any other I've been to

Just received my delivery and yet again iteams missing... Absolutely usless, this is the 4th time this has happened. Do not order from Margte, will be using Westwood in future.... Poor poor performance

Always freindly staff helpful and clean