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3.1

Based on 1.097 opinions finded in 2 websites

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Nº 380 in 446 in Swale

Nº 17 of 21 Fast food in Swale

CUSTOMERS TALK ABOUT DISHES WITH..cookedchickencoffeecheese

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Another delivery where items were missing 😡 No eggs in any of the muffins… how hard is it???

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Jane Baker . 2024-11-28

MORE AT Google

Be prepared whenever you order more than 1 meal that you are going to miss items. Happens every single time. Missing 4 burgers this time and has happened a ridiculous amount of times. If the quality control for quantity of items is this bad then I dread to think of the quality control for the standard of meals. But I wouldn't worry too much as it probably won't turn up.

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James B . 2024-11-21

MORE AT Google

Only ordered a hot choc and tbh I was disappointed in the price but yhen when opened to put in sugar it was half full .

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Tammy Webley . 2024-11-04

MORE AT Google

The best McDonald Double Quarter Pounder Meal.

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EmmaCulate Sounds . 2024-10-27

MORE AT Google

Food was cold service, and slow staff were only interested in chatting with each other and singing Christmas tunes

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John Pullinger . 2024-10-25

MORE AT Google

Delivery driver danny the best driver ever ! fast and friendly Food nice and hot and tasty too ! Order correct! Recommend! Can’t wait for the McRib now !

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Bunny B . 2024-10-15

MORE AT Google

Just check your food is all there before you leave as they don't give you everything you ordered if you do drive through or go in and order for takeaway

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Andrew Clarke . 2024-09-20

MORE AT Google

Again delivery is wrong these people don't care about your order or if your food correct

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fishermen Andy . 2024-09-18

MORE AT Google

Always end up missing items on just eat sometimes refuse refund

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Rebecca killick . 2024-09-04

MORE AT Google

This is now becoming ridiculous every time we have ordered the food either turns up cold, the chops are really undercooked or as today waited over an hour to be told by the user driver that they are saying they don't have our order despite the Uber driver having it as proof on his phone. I then try to ring the restaurant to get no answer try again and they hang up not impressed.

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Tiffany Lee . 2024-08-29

MORE AT Google

Just had food delivered and has got to be one of the worst mc Donald’s I’ve ever had. Stale buns, cold raw chips and didn’t even taste like it came from Mc Donald’s 🤮 never again. Avoid!!!!!!

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Claire Kilmister . 2024-08-23

MORE AT Google

Unbelievably shockingly bad!!!!! EVERY TIME we order something things are missing... EVERY TIME!!!!! This time it was the toys from the happy meals resulting in two crying kids who are now beyond upset their weekend treat is ruined. Honestly, all you have to do is read a list and put stuff in the bag.... How is it humanly possible to do that wrong EVERY TIME!!!!! Never ordering from McDonald's as long as I live. Absolute joke and the manger who answered the phone couldn't care less, judging by her arrogant tone!!

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Mitchell Feaver . 2024-08-17

MORE AT Google

Not a bad Maccies, can't really complain

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Harry McAllister . 2024-08-12

MORE AT Google

How can they get a drink wrong??? Paying money and all they do is get orders wrong.

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Jordan beer . 2024-08-10

MORE AT Google

Had a delivery tonight and my fries were completely raw ! Just eat refuse to refund me ! They should be ashamed selling food that isn’t cooked properly

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Carissa Davis . 2024-08-09

MORE AT Google

Ate inside as had grandchildren with us. Food took ages to arrive, all those that arrived after had their's first. Would of put 1 star but made it 3 as we got an apology and ice creams for the children. Won't be in a hurry to go back.

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yvonne curtis . 2024-08-09

MORE AT Google

Just had a delivery. Fries were completely raw. Just eat refuse to refund me even though I sent photos ! They should be ashamed to sell food like that

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Carissa D . 2024-08-09

MORE AT TripAdvisor

THE SLOWEST MCDONALDS ON THE PLANET. 4O MINUTE WAIT FOR CLICK AND SERVE. ABSOLUTELY USELESS

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Karl O'Brien . 2024-08-06

MORE AT Google

As usual a messed up order. Ordered via the McDonald's app for delivery and was missing the main meal. Ring the store to be told to raise it through the apps help desk and a burger would not be sent out.

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Jason W . 2024-08-01

MORE AT Google

I was very disappointed. My order serial was 012, and when they served 20, I asked for my order, which they recognised but again delayed. They served me cold white coffee (looks), but my order was a toffee latte! Without any excuse or sorry!!

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Bulbul Aman . 2024-07-20

MORE AT Google

Ordered through the app and food turned up nearly a hour later, cold and no sources. Tried to call but no answer and no where on the app I could find to contact them.

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James Luckhurst . 2024-07-19

MORE AT Google

Decent McDonald's right near the seafront. Fast service and clean.

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Andy Harris . 2024-07-01

MORE AT Google

Dire, wait was over 45mins as the staff were super busy with and priorising Just eat/Deliveroo orders. Had to ask for a refund in the end and went elsewhere. Fast food????? 🤣

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Adam Anderson . 2024-06-22

MORE AT Google

Ordering at the drive through to have a rude and miserable staff member. The same lady is always miserable. I also got a food for thought big mac meal and a chicken mayo, had to wait in the car park for it, to come with no big mac. The waiting time inside the store is becoming ridiculous, the staff would put the order sticker on the drinks table, waiting for them to make a drink, just to forget it, and I’m standing there waiting ages for just a drink. One staff member likes to take her time and do each order as slow as she can.

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Libby . 2024-06-17

MORE AT TripAdvisor

It's not a first time I ordered from here,but this time it's very disappointing the food I ordered its cold and look like it was cooked few hours before and some staff is missing. I will never ordered anything from this place again.

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Marta Malek . 2024-05-30

MORE AT Google

Offering a deal but no availability as the machine was out of action . Cheeseburger luke warm 😋

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Sandra Bray . 2024-05-28

MORE AT Google

We're on a comp about collecting all of the Hello Kitty 🐈 characters.... Delicious Happy Meal. Keropi next...

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Charo Lissenden . 2024-05-26

MORE AT Google

Worse place to eat , everytime you order more than three items your order is guaranteed to be wrong , but hey this time order was wrong and one burger had the bottom of the roll missing , avoid like the plague

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Jon Gray . 2024-05-19

MORE AT Google

Great place to eat in or take away. Car parking is a bit strange but it is sheppey. Food is better now it's all changed from what it used to be.

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SOL PARANORMAL . 2024-05-18

MORE AT Google

filling and best mcdonalds ever

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Lula Cox . 2024-05-18

MORE AT Google

Terrible, they can't even get an order right. Waiting for 15 mins and still delivering only 1 item. Then the next item 5 mins later and even the wrong one. Absolutely useless

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Niels Bazuin . 2024-05-15

MORE AT Google

A regular maccy D's prompt service and floor staff very helpful

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Chris Green . 2024-05-10

MORE AT Google

Disappointing, food is never hot

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Trudi Cobham . 2024-05-08

MORE AT Google

Great service and great food I would like to come back here again thank you very much from NewYork gamer

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NewYork Gamer . 2024-04-10

MORE AT Google

Disgusting food , bad attitude when phoned about the food , Ordered two double cheeseburgers came with no onions covered in red souce no gherkins , freezing cold and roll ripped apart and all they could say was phone just eat it’s not our problem just eat deliver not cook the food so how’s it’s there fault is Beyond me unless I could get to there store they can sort it , I ordered form just eat because I can’t drive . Never will be ordering from them again

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Cindy Parsons . 2024-03-31

MORE AT Google

Manager is very nice. The restaurant is always clean and considering its a busy place, the wait time is reasonable for receiving your order. Service is professional and the food is great.

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Mary Culver . 2024-03-21

MORE AT Google

I love this place but the milkshakes there mixed like there discussing

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Keely Horn . 2024-03-13

MORE AT Google

The normal hamburger is just too perfect and the pickles are the perfect balance to the ketchup.

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Gabriel Christian . 2024-03-08

MORE AT Google

Fast, accessible and friendly service and actually got my order right first time! Today was a GREAT visit. I loved it :-) Food was hot and freshly cooked.

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Andrew Waters . 2024-03-06

MORE AT Google

I order food at 10 pm it said it will be here at 10:30 pm it’s now 11:45 and they have cancelled my order

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Emily Barker . 2024-02-27

MORE AT Google

i buy one coffee there the coffee just like hot water

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Kaiwan kay . 2024-02-20

MORE AT Google

Food could have been a bit hotter but service was. Good

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nigel guest . 2024-02-12

MORE AT Google

Waited ten minutes in car park after ordering at drive through food was cold and no serviettes in the bag

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Andy Braybrooke . 2024-02-04

MORE AT Google

They always get my breakfast order wrong. Not impressed

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Michaela Shepheard . 2024-02-02

MORE AT Google

So sloooooow. Not worth waiting for.

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Phil Martin . 2024-01-30

MORE AT Google

We enjoyed our meal which was fresh and very hot.

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Gemma Hayre . 2024-01-29

MORE AT Google

Probably one of the best McDonald's I've ever had, very fresh and tasty. No mess ups on the order and the young girl who was working the order counter in the drive thru area (Grayce) was absolutely amazing, big smile, very friendly polite and nothing was too much trouble absolutely wonderful experience

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Martin M . 2024-01-29

MORE AT Google

The food was cold, missing half the food I ordered. Staff was rude when went back, to get the missing items. 3rd time this has happened at this McDonald's

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Thomas Payne . 2023-12-30

MORE AT Google

Went here on my lunch break 28thdecember,,had the chicken bigmac meal,,, gorgeous,, really fast service going through the drivethru,,lady on the speaker when I placed my order,, very polite,, excellent service,,

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darryl hume . 2023-12-29

MORE AT Google

Burgers where cold and chips was cold

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anthony webb . 2023-12-29

MORE AT Google

Very busy .but that means the food is never sat about long . Friendly staff .a good stop

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George Ruck . 2023-12-28

MORE AT Google

Got all the food but I didn't get my nuggets that's 5 pound of my wallet

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Richard gaming . 2023-12-22

MORE AT Google

One of the few that don't make you park up & wait for your food which is why you use a drive thru ha ha

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julia washford . 2023-12-19

MORE AT Google

Service with a smile. Great food and fast service. Thank you, the best McDonald's I've had for a long time

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Nakala Morris . 2023-12-13

MORE AT Google

Very quick and efficient service with hot food.

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kevin sutton . 2023-12-10

MORE AT Google

Great service, Great managers. Favorite's are Joe Albert and John. Top service would visit again

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Rugile Stancelyte . 2023-12-04

MORE AT Google

Hit or miss. Order through the app and collect via drive-thru mostly. Biggest problem I find is that the large fries are sometimes smaller than the Happy Meal fries which is a joke! Occasional missing items, varying degrees of chip quality, the time it takes is sometimes a bit excessive but generally not the worst McDonald's in Kent.

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Camilla W . 2023-11-20

MORE AT Google

Didn't get any food ,what a rude person. Be better of as a prison officer. Nasty c":;? I wanted an order to be delivered, I'm disabled. What a c.#

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Nicola Richardson . 2023-11-20

MORE AT Google

Pleasantly surprised at how clean the toilets were.

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Neecey Gray . 2023-10-23

MORE AT Google

Not enough seating, staff rude. Order was wrong Wasn't clean at all

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Mark Hustwayte . 2023-10-09

MORE AT Google

I asked for an extra cheese slice and the woman behind the counter laughed at me and then proceeded to slap cheese slice after cheese slice onto my burger. Completely ruined my experience. Never been so humiliated in all my life. Had everyone staring at me. Burst into tears as soon as I left

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X Æ A-420 . 2023-09-28

MORE AT Google

Order through the Just Eat app One of the burgers that was purchased was currently missing The only option was a refund which is completely unfair, especially because now I family member has to go without or we have to head down to McDonald’s to get it ourselves When placing an order you expect to get what you order, the food should not be cold But the delivery was very friendly but some time it good

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The UK Wolf Pack . 2023-09-22

MORE AT Google

This lady with glasses went feral at my kids!! they were so scared afterwards, this is not good customer service! If you can't deal with kids please quit!

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Justy . 2023-09-15

MORE AT Google

Ordered through the app. Didn’t receive burger, tried to ring the store for over an hour to resolve the issue with no answer.

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Jonathan Carr . 2023-08-10

MORE AT Google

Everything I come in there are always little gangs of kids making trouble swearing and giving staff lip to be honest not a very welcoming place management need to get a grip before they start losing customers like myself and my granddaughter ☹️

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Vince Manley . 2023-08-10

MORE AT Google

Has to be said out of all the McDonald's I've popped into the staff in the drive through here must be the politest and friendliest out of them all, normally just grabbing a coffee on way to work but even at 5.30 in the morning they are like it in the drive though, so thankyou

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Dave Burgoyne . 2023-07-29

MORE AT Google

I don't live in Sheerness, but I have visited it by train four times: the first time just me and mum, the second time my mum and brother, the third time me and mom, and the fourth time on my own. We have been to this McDonald's twice, and it's good but full of chavs.

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KITKATCARLIE . 2023-07-24

MORE AT Google

Cold as usual. You can't have extra relish when you buy a double bigmac, so it's rather dry. Parking is confusing as every bay says to be used for customers using drive through. Where do you park if you want to eat in? Down the street? Or can you only eat in if you are on foot.....

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Sandra O'Sullivan . 2023-07-23

MORE AT Google

We used the collection service which was easy to use and quick delivery to the car.

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Kevin Barton . 2023-07-14

MORE AT Google

No surprises standard. McDonald's busy, but service was good

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Keith Delves . 2023-07-12

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We stopped off here to have a quick bite to eat and it was great. Service was quick and precise the restaurant was clean and tidy. Staff friendly and helpful.

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Ben Tyndale . 2023-07-02

MORE AT Google

Everything was fresh cooked and hot, used the drive thru so cannot comment on atmosphere.

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Sharon Liggins'Hays . 2023-06-15

MORE AT Google

Good service, great food 👍 and fast service 👌 A+++

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Paul Allen . 2023-05-29

MORE AT Google

Visited the drive through today, ordered on spicy big tasty, and one normal accept could I change the sauce to big Mac sauce as I don't like big tasty sauce. Was told (by the manager) "sorry madam we don't have a button on the till for that and it's against company policy".... Seriously???? Cancel both meals then, so glad the restaurant is doing so well it can afford to lose custom over something so TRIVIAL!!

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Jackie H . 2023-05-18

MORE AT TripAdvisor

Lovely MacDonalds in the heart of the town. Very friendly and lots of outside seating. Would definitely visit again.

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Michael Scott . 2023-05-09

MORE AT Google

Quite often get the order wrong. Sometimes long wait times.

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Louise McLaren . 2023-05-06

MORE AT Google

Very helpful staff always cheerful even when they get nasty customers

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Don Myers . 2023-04-27

MORE AT Google

One of the best McDonald's restaurants I have ever visited. There are always people but the service is very fast and the staff very attentive. The place and the bathrooms are very clean. The best thing about this establishment is the little tables that you have outdoors at the entrance of the establishment. Highly recommended

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George I. King . 2023-04-16

MORE AT Google

Worst service ever, I've ordered from them several times as its our local McDonald's, almost everytime it's delivered I have to go down there to pick up what they've "forgotten" to include, toys for a happy meal, numerous food items, the staff are useless, the management are always apologetic but it seems they need some leadership and more training.

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James H . 2023-04-14

MORE AT TripAdvisor

Worst Macdonald's ever alway missing stuff out from your order and the when you ring up to tell them they just say you need to get a refund it's a joke customer service is disgusting need to sort it out 😡

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Tammy David . 2023-04-07

MORE AT Google

Advertising Masked Singer Happy meals and a play along app but giving out old Christmas stock toys... not masked singer toys. It's April! 2 disappointed kids.

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Claire Willatgamuwa . 2023-04-03

MORE AT Google

Good place to take kids and to eat then to go to the beach and sand pit right next door perfect place for a returant

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Isaac Foreman . 2023-03-21

MORE AT Google

Surprisingly the best McDonald's I've ever been to! Food is always hot and staff are amazingly friendly (a hard task due to the hostility received from the ferel teenagers that plague it).

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George the Lego Sas Gamer . 2023-03-15

MORE AT Google

Great Mcds in a great spot. It has a gorgeous park and the sea is 5 minutes walk from it

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Owen Deadman . 2023-03-12

MORE AT Google

Lovely friendly staff. Clean seating area. Balloons and colouring to do for the little ones. If I did have one gripe it would be that the toys in the happy meals are beyond naff.

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Granny Gloom . 2023-03-07

MORE AT Google

A good local McDonalds , always friendly staff, if you're not happy with any of your food they sort it out happily for you. Love ordering from my app at a table and then having our meal brought to us. Always a good visit.

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Cath B. . 2023-03-02

MORE AT Google

Nice clean restaurant. Good service. Plenty of parking. Accessible toilets. iPad area for kids.

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Mohammed Zaman . 2023-02-19

MORE AT Google

Mcdonald's service is always quick, and I never have to wait a long time when I am standing in a queue. The staff that work at mcdonald's are so nice, and always ready to help me with what I need. I have always received what I have ordered, and I never have anything missing when I have ordered meals from mcdonald's. The atmosphere at mcdonald's is always good.

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Ebony Myles-Macauley . 2023-02-14

MORE AT Google

Nice food. Quick service and good amount of parking.

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Lily Farrer . 2023-02-03

MORE AT Google

Asked for large chips the happy meals chips were bigger

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Colin Harvey . 2023-01-30

MORE AT Google

Unhelpful staff, coffee machine seems to only fill cup by 2/3rds, girl behind counter refused to top up the cup. That’s customer service for ya, you guys are on top of it ain’t ya.

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Dave . 2023-01-12

MORE AT Google

Staff are rude and complacent. The customer service is awful. Complained about missing items (3rd time this has happened) and they hung up. I called back and once through to them again they hung up once more. Food is always cold and stale regardless of how quick it gets to us.

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Samuel . 2022-12-23

MORE AT Google

At least one item is misplaced every time I place an order. Ending up chasing the stuff to make my order right.

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Stefana Stancheva . 2022-12-17

MORE AT Google

Delivery can be hit and miss, items missing but when in store its all there.

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Chris Church . 2022-12-05

MORE AT Google

Whether we eat in or takeaway always have fab service. Always lovely and hot and staff are so friendly. Thank you 😊

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Theresa Andrews . 2022-11-26

MORE AT Google

It's a McDonald's, can't really say much more. Has a drive thru which usually your asked to park up and wait. If you dine in there are a few table tablets for the kids, toilets which are kept relatively clean, disabled parking bays.

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Prince Family UK . 2022-11-16

MORE AT Google

Waited for an hour and a half for just eat delivery and they couldn’t find a driver shocking delivery and a waste of money!.

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jack adlam . 2022-11-07

MORE AT Google

It's MC Donald's some times better than others. Coffee is normally good

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James Lomax (jamiepsion) . 2022-11-04

MORE AT Google

Just driving off Macdonalds Sheerness.. Thank you so much Ruby for your amazing customer service. Ruby saw we were not happy with our ice creams and she went out of her way to make sure we were pleased before driving off. The kids were delighted….

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Naffy Home Decor . 2022-10-30

MORE AT Google

2nd order in a row with items missing from it. Cant/won't deliver what was missing. Absolutely useless

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Craig Hewitt . 2022-10-29

MORE AT Google

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