McDonald's in City of London, Westminster

The piccolina puttana at the till was very nice. She served us very good, the supervisor at the frier was quite grumpy but I like that mistress attitude. Toilet were cleaning enough food was edible but i'm usually having tuna's can so mc Donalds was like the best xmas meal for me.

I won't go here again. There were plenty of staff and very few customers yet burgers were served cold and dry. Returned a Philly cheese stack twice before getting one that was vaguely appetising. Onions inside were ice cold and really unpleasant to eat and burgers so cool that the cheese didn't melt. Manager was nice enough but wasn't about to exchange a second time until I showed him how congealed and cold the burger was by pulling it apart. Big Macs were dry, fries were Luke warm and not many in the box. No napkins in the bag, very poor staff interaction. I know it's fast food etc and you have to gauge expectations but, for me, McDs is a rare treat and this was, as always at this branch,. really disappointing.

no. second time I waited over an hour and a half for stone cold rubbish while they keep blaming uber! the drivers are waiting soo long they drop the order and I have to wait more for inedible foods I've payed decent money for. waste of money don't do it!! the staff are incompetent, rude and quick to blame others for their faults. it is horrible! staff need firing and new staff that can actually provide can step up.

Awful, mouse droppings all over the floor with a decomposing rat next to the burger grill!! and they were fined £450,000 and still in business the next day!

Yet again I ordered McNuggets with dips but none came. Easter Sunday I received the wrong order and had to drive to the site as no one answered the phone, no apology only told driver picked up wrong order. I haven’t had a correct Oder from this branch in the last 6 months tried to complain to head office but couldn’t find any contact. I will avoid this branch in future

I ordered a Big Mac meal with milkshake and a McFlurry. When the order arrived via Just Eats from Leytonstone McDonald's it was a Big Mac meal with a bottle of water and no McFlurry. How does a bottle of water replace a milkshake and McFlurry. This McDonald’s often misses things off the order or replaces them with things you don’t want. I’m forever having to go on Just Eats website and claiming for missing item. Not great Leytonstone think I’ll give my money to Walthamstow instead now. Maybe the franchisee at Leytonstone will see this and put buck up their ideas

The worst customer service ,I have ever seen .That most rude manager ,I have ever met ,rude and abusive Infront of my young neices and nephew,never go back

I've order on uber eat and ones my food been pick up i could see on the Uber eat app that the driver wasn't moving ! After 10 minutes, I sent him a message using the uber eat app, asking him if he is on his way,he teply to me yes and straight away I saw on the app that he was starting to move, after a while, I receivwd a message order deliver but still nothing at my door!!!! So the driver did keep my food instead of deliver to me !!! The worst part start when I've try to contact the uber eat support, ai've sent a message with all the explanations and they reply to me that the driver did wait 9 minutes at building door and try to call me several times!!!!! I've explain them that the building door is open (the driver just had to push it) and that a never received a call from the driver, and that on the app he never came close to my house as i was keep checking how long it will take!!!! And then there reply was exactly the same message they sent me before !!! I've try several times to contact them but I always received the exact same message !!!! So I never got my food that I paid for and UBER EAT refuse the refund!!!!! Unbelievable!!!

Every time I have ordered from them they have deliberately missed items. My kids pressured me into ordering again and the same thing happened. I can only assume the staff steal the food to eat themselves. No one can be that incompetent. Don’t waste your money or time on this place.

Almost every single day......drive through, hotspot COVID-19 ; I think is about the time someone to take action .....

I had a young family member in hospital and I ordered a meal to be delivered to her via Uber Eats. When the delivery driver MEHDI gave her her food, not only was his behaviour rude and disgusting, but he had spilled the drink all over her food, which was obviously now unedible. When I contacted Mcdonalds Leytonstone, I was told there is nothing they can do about it, that I'm to contact Uber and if I want to place another order I can!! Absolutely disgusting. I get that maybe it's Ubers responsibility, but she did nothing to help the situation whatsoever. Absolutely useless!!!! Knew I should have stuck with Burger King or KFC!!!!

I am not very happy with the orders that was missing from a drive thru delivery today. I was mean't to have two double sausage and egg mcmuffins but only gave one double and one with just egg. Paid for three extra ash browns but didn't get any of them. Supposed to have 3 tropicana drinks but only given two. Very upset with the service.

Waited 7 mins for sausage and egg McMuffin. I ordered using screen in the restaurant. Staff too busy serving drive through. After the wait my meal was delivered with an apology for the delay. Which would have been ok. But it was cold and stale. Sh1t.

Be great to be able to put a negative, poor customer service. Unwilling to change order as was not what I ordered.

If I could an negative in this review I will!!! They don’t even deserve 1 star. I’ve ordered thru Uber Eats and 2 food items were missing, I’ve telephoned McDonald’s and promptly told that they don’t deal with complaints!! I was given the number for Uber Eats!!! This is food!!! The reason why people order is because they are hungry!!! By the time things are sorted you’ll pass out from hunger if things are sorted... they only give a refund will it be in my account now??? I doubt it!!! What a bloody rip off!!! Both McDonald’s and Uber Eats are the worst company ever!!!!

I use the drive through from time to time. Always a long wait, even when not busy! Have to check my order as usually something is missing

El nuevo sistema de pedidos en Macdonalds apesta. El domingo bajé a mi hijo, somos bastante regulares, después de ordenar en las pantallas nos pusimos de pie y esperamos por 3 minutos para nuestra comida. . . no haciendo eso otra vez . el antiguo sistema funcionó muy bien, es una pena que McDonald's sienta que al reducir los costos de personal brindarán un mejor servicio. . . # futuro automotriz que triste.

UberEats London es probablemente la peor empresa con la que he tratado y debería cerrarse debido a la falta de servicio y estafa a las personas. Me preguntaría si su servicio es entregar a sus clientes alimentos para llevar correctos y de buena calidad, o entregar intencionalmente solo una proporción de los alimentos para que puedan obtener mayores beneficios.Nunca me he topado con un servicio al cliente de UberEats tan incompetente que tenga una falta básica de comunicación o habilidades de escucha, incluso cuando saben que tienen la culpa.Mi historia es simple, pero me gustaría detallar esto lo más posible para que otros clientes no experimenten el mismo dolor y frustración que yo. Utilice otros servicios de entrega para llevar, como Deliveroo y JustEat, donde la felicidad y el servicio del cliente son prioritarios.Pedí Mcdonalds en Londres (sucursal Travelers Friends) a través de UberEats el 20 de diciembre, por la tarde alrededor de las 7 pm. Este fue un gran pedido, ya que tenía invitados alrededor. Los problemas comenzaron cuando recibí los artículos 30 minutos después.En primer lugar, debería haber comprobado que recibí todo, pero era un pedido grande y difícil de revisar cada artículo, especialmente porque venían en bolsas grandes. Sin embargo, después de revisar todo el interior, encontramos que faltaban varios artículos y que la comida que se entregó estaba fría. En particular, faltaban todos los postres y todas las bebidas para cada comida.Intenté contactarme con el controlador y UberEats, pero como algunos de ustedes pueden experimentar con UberEats, es imposible obtenerlos, no tienen número de contacto y el servicio de aplicaciones es lento y deficiente, sin nadie con quien hablar, para remediarlo. La situación de inmediato. Después de unos minutos supe que no iba a faltar nada ni ordenar la comida fría en el corto plazo. Dejé una nota con el conductor a través de la aplicación, advirtiendo que faltaban elementos, pero no hubo respuesta. También a través de la aplicación, hice los pasos necesarios para levantar un boleto, informé que la comida estaba fría y que faltaban algunos artículos, no hay una respuesta inmediata para rectificar esto. También solicitamos salsas, servilletas y pajitas, nada de esto también fue entregado. ¡Terminé gastando mucho dinero con comida faltante y fría! ¡Lo peor de mis invitados terminó con comida fría y artículos faltantes!Para mi molestia y frustración, recibí una respuesta de la aplicación (horas más tarde) que decía que me habían reembolsado 2. 61 para mis problemas. Ahora, cualquiera que haya estado en McDonalds sabe realmente bien que es una broma de un reembolso dadas las circunstancias. A pesar de que en la aplicación de mensajería UberEats traté de explicar que esto era inaceptable y de leer realmente lo que había sucedido (comida faltante y fría), y les pedí varias veces que me proporcionaran un número de contacto para llamar o que me llamaran directamente para que podamos rectificar La situación, ellos ignoraron todo! Cada vez respondí lo mismo e ignoré todo lo que pregunté (número de contacto, cómo llegaron a 2.61, puedo hablar con el gerente). No se ha proporcionado una respuesta adecuada y / o compensación, nadie de UberEats ha estado en contacto, y simplemente me han ignorado y el boleto se ha cerrado. He escrito esta revisión porque no quiero que otros caigan en la trampa de ubereats debido a la falta de servicio que brindan: te timarán. Desafortunadamente no puedo dar un 0 por lo que le he dado un 1. Manténgase alejado de UberEats! !

Not sure where the blame is - but ordered via Uber eats and after 30mins they 'couldn't find' the apartment - never had this problem before. Won't be doing this service again. Just do Burger King or somewhere healthier

Este mac solía ser perfecto hasta que refurnisher! ! ! !Iis cerca de mi casa para que por lo general los domingos con los niños! Ultima estaba allí en coche, el servicio pasó a ser lento, largo tiempo de espera, comparado con lo uso noghting. Hoy de nuevo me meto en la unidad y el mismo. Falta mi big mac y los nuggets pero veo en tiempo y lady arreglar el problema con no más tiempo de espera, que cuando llegue a casa puedo comprobar que faltaban las bebidas para los niños y mi gran mac faltaba salsa que dan el sabor queremos comprar este produts cuando! ! ! Tantos cambios en el servicio, pero aún solo opción! !

Diseño encantador y todo parece moderno y actualizado con iPads, zona de estar y zona de más niños.Teniendo en cuenta que se ha modernizado, todo parece bueno para McDonalds, una pena el área de juegos para niños suave, realmente podría haber hecho más, me parece una vergüenza que no utiliza el espacio con prudencia, especialmente para bebés e incluso adultos que ir y ayudar con sus hijos.Lo que fue el punto de el espacio abierto bajo el área de juegos blandos? ¿No tiene sentido el pad piso bebés? ?Es McDonald's ME DAN, se pegan a través, simplemente me parece una lástima que te has pasado mucho dinero haciendo, pero cortar las esquinas en el área de juegos blandos.Comida Mcdonald's es la misma, creo que he dejado de hacer las grandes. . . . . . Así que no es realmente impresionado. en general.

It is what it says on the tin. Good, fast and near. You know what it is and how it tastes. 24 hours helps but sadly outside only at night. CoffeeCoffeeCoffee!!! Now I love a cuppa and I know the ( current) manager must like one too because the taste is sooo good compared with its mcd rivals. So have a coffee at least. Enjoy!