McDonald's in Southampton

They gave us no monopoly stickers and gave us the wrong items

Waited 40 minutes for breakfast. Completely cold… The food was bagged up and waiting outside of the bins/hot lamps for over 10 minutes… no organisation at all.

Spent £10 today for breakfast. Food didn’t come in 30 mins whilst there wasn’t really a queue.

Order food over an hour ago, it still hasn't arrived.

Never had a hot lunch. Breakfast is normally hot but in 10 yrs never had a hot meal. Saying that I just think it's all mc Donald's Although I find if you have a really hungry toddler the fries are some times hot!!

Just got my food delivered and it's freezing cold got the BBQ MCrib and it no salad or even pickles though I didn't put the option to remove it and ordered a kids meal asked for a book not a toy and the kids meal was freezing cold if you didn't warm them up whilst your drivers are out might get food delivered actually got an not cold and it all cost me £17.50 for a freezing ass maccies never ordering from here again

Sunday 20/10/24 - Went for breakfast for half 10, waited 50mins for our order to come to the table! When it arrived was stone cold and told they had no coke. We tried to question where our food was throughout waiting but was being ignored. Took another 10 mins just to get a refund. I have never seen such complete poor service from anywhere in my whole life! I know McDonald's have been getting worse lately but this was a whole other level and unacceptable!

I ve put the order at 12:04 for my son , number 62 ...loads of other people waiting ahead of us in the queue. Super busy and obviously like most of the places, not enough staff on the sift . They were randomly given orders like number 55 , 67, and after they went back to number 58. My son finally got his burger and milk unbelievable 22 minutes later.

Finally, I got the app to work without crashing and telling me stuff isn't available (uninstalled and reinstalled it). Staff, as usual at 04.00hrs, were busy filling orders and cleaning up as they went along. Ordered on my phone (did I mention I got it working) a cheeky chicken wrap after working nights. Most of the seating area was closed of and only the stalls and bench table around the window was available for seating and was clear of rubbish and didn't look like that there had been a food fight as in past visits at this time of morning on a Saturday (got to feel sorry for staff).

This has to he the worst run, slowest McDonald's in existence. If you have an hour to kill and you like a pot luck meal as opposed to the one you ordered, this is the place for you.

Ordered breakfast on the app over an hour ago still hasn’t arrived and they won’t cancel the order to get my refund

Filthy, bins were overflowing despite staff being told numerous times. Took too many orders to forfil. Hardly any seating in there. Food took nearly half hour and was cold. Won't be back

they serve cold food and the fries are burnt

When employees just stand there ignoring you when you are trying to get a problem with the app out it's frustrating

I think this must be the worst McDonald’s in the south, if not the uk. The food is always cold, missing or so badly prepared it’s inedible. Today my hot chocolate was cold flavourless brown water, my muffin was squashed flat and everything was cold. I’m leaving this review to remind myself to never order from here again. Don’t do it.

Ordered on the McDonald’s app, waited 30min before going to ask how long it’s going to take. Manager said the person who started our order was sent on their break so we have to wait 15min. The lady came to our parking space and tried giving us the wrong order, then it took another 5min to get correct order to which they didn’t include drinks so the girl who was delivering food around had to go back and get them. That took another 5min. Absolutely shocking service , do not recommend it to anybody. The whole process took around 50min altogether. The food was cold

order was wrong driver spilt drink everywhere an what came was stone cold!!

Drive thru , breakfast and drinks. All good quick service ( it was early on Sunday ) very convenient.

I placed the order to arrive between 19.50 - 20.10 . The food finally arrived at 20.52. The restaurant is 1 mile from home. The food was cold and being honest not upto scratch. The time was continuously delayed getting to the stage where I cancel ord

freezing cold food and both drinks were half full

I went here Friday around 6pm, waiting 1 hour and 40 minutes just for them to delete my order, asked where my food was and had no response, there were employees on phones while the place was getting more and more packed.

Didn’t meet allergy requirements

The delivery wasn’t so bad so I blame the contents of my order on the restaurant- I ordered a large meal where my drink was clearly half way filled and so were the fires.

Driver sat a 5 min walk down the road and refused to move. Food was cold and unedible after taking over an hour

Food was cold and soggy. Also missing drinks on all meals.

Shocking McDonald's, consistently the worst one I have ever been to, just shut this place down and do everyone a favour. First time getting a delivery because I had been driving too long and too tired to drive more, the main burger was missing only had fries and a tiny bacon burger. Drove there anyway and was told nothing they can do as delivery is out of their hands, no offer of a replacement burger or anything from the manager, the rest of the food was now cold and worthless so left it there. Tried to get a refund by phoning the number from the bag only to be refunded 60p with no food whatsoever, £14 lost. Second time going in there it was absolute chaos with at least 15 people waiting and the staff not knowing what's going on one manager shouting at the rest of the staff. Waited 40 minutes for 2 simple mcmuffins for 2 people, only to finally get it and have it missing one of them. Waited a further 15 minutes while one was cooked up only to come out stone cold with the bacon pretty uncooked while the rest of the food was now stone cold as well. The mighty muffin was slapped together in a way that was in pieces with the top bun off to the side and all fully stuck to the paper. Never going back to this branch and no one else should either.

as usual with macdonalds its either cold ,missing items or very late. rubbish

kept changing delivery times then bring someone else's order

So slow!!!! Dirty and staff seem in a daze. Avoid if you want a decent service

Wrong items delivered and stone cold

the delivery driver decided to avoid traffic and go a super long way only to turn back and drive the original route 40 minutes after he left the restaurant. food was completely cold and so was the latte.

Took 4 hours to be delivered was cold and my drink was wrong

2.5 hours still waiting for order

Order 17:41 delivered 19:43 the food is cold the ice in coca cola is defrost the package is damage . Just for next time if you send the food before double check . All food put in trash bin we collect from another fast food this is twice times

It’s still not arrived !!! I have a very upset 5 year old

Manager samir wrong order at first then couldn't find deal i wanted if he's the manager then the staff have no chance

The food was cold, had to reheat it in microwave, and bigmac look as tho it had been put together in a rush, all a bit squashed.

I noticed the restaurant had a 2.8 rating before I ordered, but I decided to order anyway. Big mistake. I ordered a meal and a side, but the meal arrived with the wrong drink and the side never arrived at all! This branch of McDonald's has been open for around 35 years so you'd think they'd now how to sling burgers by now!

didn't arrive. over an hour late. then said delivered but not to me. I want a refund

I put in refund and don't get them missing food that I ordered most of the time and very cold food

my older was all wrong I am not happy

My food came cold and my chicken selects were missing

Good food and coffee but could have been hotter

every order I get is really really cold 🥶

all the hot food was stone cold and the driver delivered the drink in the bag instead of in the cup. again. on the plus side the order was right for a change.

Asked for plain cheeseburgers and had onion all inside, not happy

Took about an hour to arrive and was cold. We were originally told it would take about half an hour.

Service is too slow. Staff looks not bothered.

Been waiting over a hour for food

waited over an HR and it arrived stone cold

items missing in order after seeing on the tracking the driver waiting at the restaurant for over half an hour.

Normally spot on but unfortunately on this occasion large coke was only half full and no dip Included when 2 were ordered.

our order was nearly 2 hours late and by the time it finally arrived, it was all stone cold, the fries were soggy and the Burgers looked like they were just chucked together! one of the worst fast food takeaways I have ever had/experienced!

Food was originally due to come at 19:40, tracking said food was being prepared for over 40 minutes. Food didn’t arrive until 20:10. When arrived, the food was cold.

didn't receive one of the drinks and delivery toke, one and a half hours

Awesome delivery but cold again, don’t think for a second it was the delivery drivers fault think the hash browns were sitting for a while though wish I hadn’t ordered an extra one x

EVERYTHING was STONE COLD, they kept pushing delivery time back over 6 times! received food over TWO HOURS AFTER I ordered! apparently courier at restaurant for over an hour and a half! absolutely ridiculous. disgusted with order... never ordering from here again. every other just eat restaurant is great, rarely have a problem. this restaurant EVERY TIME there's an issue. especially with delivery and food being cold. last straw. never again. Disgusting.

absolutely joke, time kept getting pushed back, food cold, whole meal missing, side missing, 2 days to review a refund!!! don't know why I bother it's never right

This place is shocking. My wife who has fatigue health issues has driven to order meals twice recently. First time they missed out food in the bag (yes we should have checked). So she had to drive all the way back. Second time, today, she asked if everything was there and it was not! Burger missing! Not only that, a burger was ordered without onions, and the burger had onions in it! even though the box stated it was without. Meal spoilt again. Unlikely to be returning there!

Don't like mc Donald's food personally but great electric charging station

The food was stone cold when it arrived and drinks had ice which was melted so tasted watered down. So poor!!!

Old style McDonald's. Space for car park. Easy access from the motorway.

Food cold and not on time. I waited 2 hours for an order after ordering 4 hours ago. The food was poorly packaged, half of the food came out of the box. I do not recommend

Good food and coffee but could have been hotter

Took nearly an hour and a half to arrive and all freezing cold

Food missing and the refund is now credits not happy

Very fresh everything came just right

Food was over an hour late . All the food was stone cold and the order had missing items. I would not recommend this McDonald’s

Fast(ish) food at its best(ish) Good for breakfast, lunch and dinner.

Worst McDonald's to go to. It's local so we use it as it's handy, but usually regret it. Staff prepare food with bare hands, no gloves. Drive thru is always painfully slow, generally about 3mins per car, so if there's 10 cars in front of you, expect to wait half an hour. Food not usually hot. Inside is gross.

The hot chocolate is spilled in paper bag. Delivery so late.

Food and coffee pretty good but could’ve been bit hotter. Flat bread nice and soft

Wow. Apart from a tepid hash brown this was a perfect meal. Spot on temperature tasty food, even the flat bread was soft. Well done McDonald’s

There's a lot of crap. The food was packed sloppily and incomplete, everything was burnt. Long waiting time

Sadly food and coffee were cold/tepid. Flat bread was also hard and crunchy around the edges.

Never had a bad meal in any McDonald's, very good.

Make sure you check your take out as they can't do it properly and item can be missing.

Half my food is missing asked for large and got small every thing

The place was dirty. I got hot coffee with an open cup, so half of the coffee spilled on my chest. dirty white blouse that is no longer white and dirty new denim jacket. When I told him what happened - the guy looked like the management - he told me: sorry, that's all and that's all. He didn't even care if he wanted to help me, didn't ask me if everything was OK and if I needed first aid or anything. It's embarrassing how low McDonald's falls.

Food turned up like I've never seen before looked very overdone barely managed to bite into it. Never had this at McDonald's before , but it was also actually stone cold on arrival and thus completely tasteless . A real waste of money

my order was late as they kept changing the estimated delivery time from 1st option which was 20.55-21.05 then changed it 4 more times to the time 21.35-21.50, When the food ended up arriving at 21.40 it was cold and this time we didn't really enjoy our meal as we were over hungry and the food was cold.

One of the worse that I have been, I was waiting for 30 min before receiving hot coca cola and old chips. Ridiculous

no fries, there was meant to be 4x fries but no fries?!?! cmon now

Rubbish spilling out of every single bin in the dining area, one person bagging food who seems more interested in arguing with kids about their scooters than bagging up food for people who have been waiting for 20 minutes and just all round shambles. I've never seen a worse McDoanlds than this one, management should be ashamed for it to be in this state on a Wednesday night (late on a Friday/Saturday maybe but midweek?). Shocking. Edit - and they got the order wrong for both of the burgers in the meal. Absolute joke.

Items of the order missing and was cold!

Waited over an hour in drive through appalling wait the standard of food is poor it’s the worst McDonald’s we have been to!

had a meal and my delivery time was changed 3 times.

Took hours to get an update, constant delays and when it did show up. It was cold

How hard is it to get an order correct! Missed all my sauces and an apple pie and to top it off, the mcflurrys were only half filled! Terrible service.

Spent £34 but they forgot too pack some of the food - Worse thing was it was packed by the Manager!

several items missing, cold food. burgers completely destroyed, wrong itens sent just a disaster!

never delivered. I've been forced to order again, the restaurant was not answering

I got it and bag was already open and barely any chips I think is one ate them both sure

All there, food luke warm and coffee spilt….what more do you expect from Black Cat 🤔

Went for breakfast I don't know who is in charge there but I was waiting 45 mins. By the time I got my food lunch menu was on. I know they priorities uber an drive thru but my food was cold an the manager was rude some serious changes need to be made won't be returning. Its ment to be fast food just gives McDonald's a bad name. # joke

Lovely sausage and egg muffins but the hash browns were very hard and overcooked so couldn’t eat them

All there, Luke warm…. Usual Black Cat qualities. OK

Why isn't the front door at the front?? 10/10

Lovely polite driver , food was warm but still delicious

Absolutely ridiculous , in order all the time and today he asked for a pin and wouldn’t give me my food so now I have lost my money and my son didn’t get his food