Domino's Pizza - Southampton - The Avenue in Southampton

Useless. Ordered food. Put the wrong number. Delivery driver sat outside the door for five minutes staring at the door then drove off. When I got them to come back they started arguing with me then refused a refund for cold food that took an hour to come through. Missed off our dips and refused a refund for them too.

If you value your money and health, STAY AWAY from this store. Ordered a vegi supreme, with plant based pepperoni (which I have tried many times before) , pizza came with real pepperoni, as you can clearly see in the picture and the fat in some slices. Called store to dispute this in which a woman picked up the phone and appereantly took it very seriously over the phone as she was a vegetarian herself (sure) so she wanted to make sure this would be taken care of properly, said a driver would come and pick up the pizza so they can "assess" in their store (code word for SCAM another human), I agreed to it and told her I have also evidence on my end and video as proof. Driver came, opened the pizza with a very doubting look, I could see he was about to deny it, which I immediatly made him look at the piece of fat in one of the pepperoni slices, which he then reassured me that the store would take care of this for me with absolute confidence. The store calls, a guy named Sam, poor lad, I bet the manager put him up to give me the call as appereantly he saw MY pizza himself getting prepped (I'm feeling so special), Sam told me that he could 100% confirm it was plant based pepperoni as he worked for Dominos for many years, and appereantly the experience of a customer having tried plant based pepperoni from Dominos numerous times is completely irrelevant, as Sam worked for Dominos since they baked the very first pizza. Sam denied me of a refund, said all they could do is remake the pizza with the same "plant based" pepperoni as originally done, I told Sam not to worry, they can keep their little bum ass pizza and to be honest they can keep their little bum ass 21£, I hope they can pay electric with that, maybe that way they can see the ingredients better next time.

Pizza arrived fast but was burnt. Our cookies had a hair on them. DISGUSTING

Mr Danish in Dominos Avenue really good person. Nice work and delivery to me on time at night. Respect

Ordered 2 pizzas on Saturday night. Delivery driver rang the door bell and waited for 1 minute (we have a ring door bell). The driver didn't call us to say he can't get hold of us. I contacted dominos the next day and they aren't doing anything about it because we didn't contact on the day - we fell asleep as it was late. Customer Service so poor. Had I have read the reviews from other people before, I wouldn't have ordered from this dominos in Southampton.

Disgusting Service. Dominos regularly deliver to me and to be fair to them they normally ring my flat doorbell and i will buzz them in. I live on the ground floor of a flat block but tonight my delivering driver called me from outside in his car to come out to him when it is pouring with rain outside, had this guy deliver before and did the exact same thing.

At least get the order right. Terrible garlic bread, potato wedges with what looks like bites taken from them. Wish I'd checked the reviews before ordering. Now reported to Dominoes, franchises like this give them a bad name.

I recently had an incredibly disappointing experience with Domino's that I feel compelled to share. I found a black hair in my food (I am blonde) which is absolutely unacceptable. When I reported this to the store, I was told that the issue would be investigated to determine if the hair came from staff or the supplier and that someone would come to collect the food for inspection. After waiting for an hour and a half, I called back to check on the status and was reassured that someone would be with me in 30 minutes. No one arrived. I called back again and spoke with a manager named Tim, who claimed that someone had knocked on my door and called me twice, neither of which happened. I had been waiting by the door and had my phone with me the entire time. This situation dragged on until 10 PM on a Sunday evening and I have to be up for work the next day. I have now taken it upon myself to complain to their customer service team for this to be fully investigated. The lack of communication and failure to address this serious hygiene concern is incredibly disappointing. I expect better from Domino's and hope they will take steps to ensure this doesn't happen to other customers. Update - it’s been another half an hour no one has arrived to collect my pizza and they are now ignoring my calls. They then told me that I should contact HR. Absolute shambles, wasted my entire evening waiting around for them.

Driver Alan makes my day every time he delivers my order, he goes above and beyond to make sure everything is right and on time etc and always with a cheerful smile! More drivers like Alan please

Always great deals via the app with good quality, safe gluten free options. Quick delivery and friendly drivers. Alan is such a happy, friendly and chatty driver - we need more of those! :)

Say what you want about dominos. Ordered, 17 minutes later it’s in my hands. For what it is, it’s bang on every time.

Ordered a pizza, got sent a tuna pizza despite being allergic to fish, when I called I simply got a ‘we’re closed call back tomorrow’, when I called back the next day I didnt get past ‘uhh I don’t really know’, never got any money back.

Usually very happy with this store - but sadly my friend has had a very frustrating experience. We ordered pizza via the ap on Friday & he opted for a pizza on the a la carte menu but switched some toppings as he always does to make it a more bespoke experience- he switched so e red&green peppers but opted to keep jalapeños (as we're part of the standard framework of the pizza) Upon reaching home he noticed that there were NO jalapeños- this in its self is not a crime- but the crime here is ordering something & not getting what you ordered!! It's tantamount to stealing - as he was charged for jalapeños but did not get any. When in a restaurant one expects to receive what one orders- just because this is a pizza (and nit cheap I may add!) And is takeaway does not mean that staff can simply omit ingredients from orders. This may be an oversight - but its not the first time it has happened (in other branches too) I suggest that the manager does spot checks or can offer some kind of voucher compensation? Unfortunately my friend was away on business over the weekend & did not have time to make contact. As it happens he did take photos of the pizza- he is CEO in online marketing & events for a large catering company & often takes photos of good experience. I will attach 2 pizzas - one with and the one without the jalapeños- for reference. I myself am happy with the service & food at this branch but I do find it irksome when I have to pay 50p for a dip having spent over 10£ on food - just because I order small pizza doesn't mean I can't have a dip. The staff are very polite and I find no fault in their service- but maybe need a refresh in topping department?

Tried calling at 23:00. They claim they’re open until 05am but nobody answered the phone despite calling and 3:00 answered despite calling. Unfortunately my friends ended up spending £35 on subway (I know, terrible choice, not my impetus, but they’re full apparently. Surely this is a situation where just hiring more staff well lill literally did finishes. Night night slovenly;)

I ordered a pizza at midnight (the hut works until 5 am), delivery was late so I called them to ask what is happening. They said they would send somebody straightway. The driver couldn't find my place even though I gave him specific instructions before ordering on the website and his excuse was that his 'map took him there'. He also gave me the wrong order. Pizza was cold and had almost no tomato sauce. Overall very unpleasant experience and I won't be ordering from them again. If you have shortage of staff, maybe start paying people properly ,that way you'll attract better staff who aren't miserable and actually want to work.

Whoever gives them then bad reviews need to get the heads tested we have been ordering them for the last 3 weeks every single pizza has been spot on hot and delivered very quickly thank you very much

I’ve been using this place to order pizza for years now and I was never left disappointed. The drivers are almost always nice and come to my front door. The food is always good and always warm. There have been times when they forgot my drink but that happened like 2-3 times in the 10 years I’ve been using this branch.

Ordered a takeaway tonight and they got the wrong order for 2 of the 3 items !!! Called immediately after delivery and we were promised a replacement within 25 mins ! After 1 hour I chased repeatedly only to be told our address didn’t exist despite having previous deliveries and then told after the 3rd call that it was the correct order and we were mistaken which we clearly weren’t !!! Eventually after 1 1/4 hours later food arrived ! No apology and appalling customer service Shame on you Dominos as we will not order again !

One star only because of delivery driver 'Mr Gul' Wants to deliver sitting in the car No efforts made to find the address Absolutely disgusting

If I could leave no stars I would! Paid £30.00 for food to not receive anything yesterday. I’ve been speaking with Casper (Manager) and he has advised there is nothing they can do about it as apparently my door was knocked and their procedures are to take food back to store. They’ve told me they’re unable to provide me with a screenshot GPS status showing that their delivery driver was at my house. Something doesn’t seem to add up here. I think twice before ordering from here - absolute robbery I’ll be contacting my bank to see if they can take any action on this.

I have previews ordered dominos from the place, but the service from the manager so told "manager" was horrific, i explained my fries were not cooked, and it was missing the sauce, regardless he didn't even offer a voucher as the previews manager did, this incident happened on 14/12/2023, at 00:12, this is not good service, the explanation was also stupid, saying that he will be sure the refund team will give me my money back, which i know for a fact nothing will happen

This place used to be good. But everytime I order now I know I'll get horrible pizza. Soggy, cold pizza with hardly any toppings and today's pizza actually arrived in tatters (reckless driving maybe?). I've tried to call and let them know in the past but honestly I can't be bothered anymore - just going to stop ordering Dominos.

I received a different pizza to the one I ordered and made the customer service team aware of this (wrong toppings and also I paid extra for stuffed crust which wasn't included). They said the store owner would be in touch. I received a generic reply from the store owner and no store credit. I would avoid.

The worst place to order. The manager Casper is so rude and very unprofessional. We ordered two pizza and one pizza was having a piece of beef in that, when we called to complain they said it’s casual and this things happen in food industry. In fact he told me that I have to tell him I have an allergy from non- vegetarian food while ordering vegetarian food, that was so stupid and idiotic. Very very rude, I would suggest to stay away from this place especially pure vegetarian people. I would love to see this franchise doors shutting forever. If they continue like this the day is not far.

Domino pizza on Avenue Southampton Management appalling especially Alex doesn’t know how to talk staff bullying attitude and discriminating against certain staff this was witnessed from front desk .very toxic environment to work in. Other managers sen alright but obviously can’t handle pressure within the work environment. Staff leaving constantly due that manager mentioned.

For 26.69 small pizza? Sorry. Never again

Ordered a pizza, driver messed up order. Called up and employee refused to help and told me to "Shut up mate"

Very friendly staff and nice place. Would recommend!!

Trash tier - avoid and go to a different Dominos! Ruined an entire pizza with gross sauce that wasnt asked for. When called, refusal to rectify THEIR mistake and they even had the gall to call it 'user error'. Good luck guys, stay trash 👍

Undercooked cold disgusting food poisoning in a box staff are disgraceful place is filthy

I love it and they delivered very fast. I would recommend to all.

Unfortunately they have run out of jalapeños!? Not Acceptable!

Always get the order right, and always good service.

Really disappointing that dominos are unable to knock your door with full address details in 2023/everyone has a satnav. They will only deliver if you answer the phone.

I ordered a cheese and tomato pizza. It was AMAZING, easily the best Domino's I've had post millennium.

Thought I'd drop a review here because there are so many bad ones that I simply can't believe its that bad. I'll be honest, I'm a regular here (like REALLY regular) and I can count on one hand where something really isn't right. Each time I've called for an issue, they've sorted it. Food is often delivered rapidly and is steaming hot. It's also very tasty. I get that some people have bad experiences, but it always looks bad on places when people only review to complain rather than to compliment. Be your own judge I say!

Great food , Great Service, Couldn't go in

Really bad service...incompetent staff, just really poor poor poor *Update* Yet again incompetent staff, the illiterate girl on the phone took down my address and got it wrong, she’s either deaf or just just simply dumb but I assume it’s the latter, I gave her the address and postcode several times and the silly girl still got it wrong, the delivery driver did his best but he took way too long, and he actually took the brunt of the wrath, but this will be last time I order from them, can’t be ask to wait over an hour for a pizza, it ridiculous and poor service, it’s a 0 from me because stupidity just doesn’t cut it, that girl needs basic training on the phones because she was shocking.

Driver went to the wrong address, called them ask them what went wrong and the store manager proceed to tell me i live somewhere else and that the driver drove to the right place.

Best pizza I had ever and they given very good offers. I love it and they delivered very fast. I would recommend to all.

A branch of Domino's doing Domino's type things. Open later than most.

Pizzi is the best in Southampton

Went in to pick up a pizza, 1am after a big sesh, staff were quick to take my order, very friendly n got my food n got me on muy way

Waited 1 hour 20 mins to receive cold food

Always order from the app, food always comes hot and fresh within 15-20 mins. Perfect every time without fail.

Mike or Matt, served me honestly excellent

Store manager is rude to staff in front of customers. It is uncomfortable to watch

Lower than 1 star. Absolute joke I ordered 2 large pizzas just now and they are undercooked, way to much tomato sauce on the base it was dripping everywhere, the pizza dough it's self wasn't like the normal dough you get at dominos. If you've ordered from a different dominos you'll understand what I mean. It's like it's been taken over and the people running it source the produce themselves. Did not taste like your normal dominos pizzas. Disgusting please avoid this dominos at all cost Waste of money Disgusting place

Quick. Well done and good deals. Delivery and pickup has always been smooth.

Ordered 3 pizzas. They all tasted amazing, but they used 1 HOUR AND 56 MINUTES?? Thats waay to long for a pizza delivery. Had to call 3 times. And they just said "their on their way' and hanged up their phone every time.

Quick service and helpful staff

Avoid, Not reliable staff. Went to collect the telephone order. Staff said it's in oven. After another 10 min wait he said his colleague didn't get the order correct. They absolutely don't know what they doing. These staff are shame to Whole Domino's.

Like the others we also experienced extremely rude service by the manager of the store.. The same story as others, our order tuned up wrong, when we called they offered to add credit to our account and then when we call we are rudely being treated like we are lying and he refused to look at who could have taken our call.

I wonder why they ve got low review. Awful customer service. Waited 20 minutes for my pizza just to find out, they gave one to someone else and I had to wait another 20 min to get one cold left on the counter for 40 minutes and one hot pizza. I was a regular customer for soo long and ignored the bad service but this time killed it. No more Dominos from the Avenue. I won't recomand it. Awful pizza, Awfull customer service. The fact he didn't tell me what happen and I had to ask after 30 minutes wait to find out is not right. He could have come to me and say sorry this is what happened, instead ignoring me is not acceptable.

Very nice pizza and the workers mo shorn Dylan very happy and need a pay rise !

Friendly efficient team. Consistent quality

DO NOT ORDER FROM HERE I DIDNT EVEN WANT TO GIVE ONE STAR!!!! This restaurant is an absolute joke! I have never ever had such rude and terrible customer service. The pizzas came burnt, rang up and asked for replacement. Had cookies as a side got told to re heat these when the second lot of supposedly non burnt pizzas arrived. One of the staff put the phone down twice. This is all on record as I will be taking it further. The second pizzas that arrived were exactly the same. DO NOT ORDER FROM HERE IT IS VILE AND BEYOND SHOCKING CUSTOMER SERVICE

Awful customer service from the manager on duty today. All we wanted was a apology for there mistake. Made to feel like a liar.

I am appalled by the service provided by the manager on shift today (David) 12:00 03/07/22 after having an order delivered last weekend on 25/06/22 and having my item missing from the order (Ben and Jerry’s ice cream) upon delivery I phoned the store to tell them that this item was missing from my order and was told I could either have £10 credited to my account or wait for another ice cream to be delivered, when making my order today I tried to use the credit and was told there was no credit on my account and there was nothing they could do about it I was made to feel like a liar and was extremely argumentative not Apologetic in the slightest this is hands down the worst customer service I’ve ever experienced I also work in the hospitality industry and would never treat any customer in the way I was treated today. I’ll be sending an email to dominos head office hopefully they will have a look into some customer service training for this manager to avoid this happening again.

Imagine spending almost 50 quid on pizza and the lazy driver can’t even bring it your door. Being in a block of flats I had to go down stairs and pick it up, and as I ordered a lot I almost dropped it all. Covid is over, get over yourselves.

I would never ever order a pizza from dominoes ever again discriminating against disabled people they would not deliver to my front door I’m registered disabled and cannot get down the stairs and they refuse to come in and deliver to my front door very poor customer service

Very good service , quick, food arrives hot , pleasant staff,

Every delivery I get a call saying they're outside, I ordered food to my door, deliver it to my door please. I say on the phone "Can you please bring it to the door.", and it's always followed up with a disappointed sigh and them then actually being 2-3 minutes away from my address. Food is nice, but delivery is the only part that ruins it.

Said the pizza has left Domino’s but it’s been 30 minutes, it takes 10 minutes to get here!

Delicious and juicy pizza, not as expensive as you get.

Always deliver the wrong items!!!!

Delivery was late, when I rang them up they were actually polite, I got £5 credit as they ran out of drinks, good service from the store, however delivery was very slow

“Too dangerous” to enter my flat building. Made me go down and collect at 1am. Rude and abrasive delivery driver.

They totally do not understand about food restrictions and cross contamination, just refuse to serve you. I have sent 3 complaint emails to head office and left a poor trust pilot review, no response, just don't care, terrible customer service

Couldn't do a delivery because I wasn't in catchment area. Manager was very helpful, excellent customer service.

They hate pizza hut ! Good job Domino's! Stick to the principles!

I came in shop and place a order for collection and when I collected pizza wrong then they said I will send u other pizza when delivery came at home pizza again wrong in delivery and then I go to shop they are relly relly a rude he take a wrong pizza from me and throw away time is 7:20pm to 7:27pm Friday 21/January 😡😡😡

Love their veggie pizza and margarita. Chicken Kickers are mouth watering.

I ordered, I track my order. It said it was already delivered but never came to my house (adress was correct). I try to call, nobody answers... 15 pounds to the trash... thank you dominos, switching to papa jones

Order never turned up as the store decided to close (3 hours after accepting the order and keeping the food on hold)

My order didn’t arrive and I waited for 2 hours. Store even didn’t bother to answer my calls. I called many times. Money not refunded. Probably my worst take away experience ever. Ridiculous. Unacceptable.

The pizza came late for a start, blamed unable to enter a hotel. So ended up with a half cold pizza by the time it arrived. Ordered a 13'5 pizza but ended up with a 11'5. Absolute joke!!!!

Very rude. Manager refused to talk to me. Called me liar very offensive raised a complaint very terrible customer cervice.

Rude, late, offensive. Do not order from these arrogant people! Disgusting service, disgusting food and disgusting price. Terrible customer service. It is Amazing how awful a once incredible brand has fallen!

Delicious food and excellent service from the lovely staff.

Not alot of topping put on, cold as delivery driver spent 5 minutes lost near our place. When came wasnt in a dominos bag so had just been sat in the boxes getting cold. And didn't feel good during the night and next day..

Fast service and lovely staff! Pizza was good as always

Order in prep for 30 mins. No one answered phone then restaurant closed.. joke

I'm waiting for my refund for 2weeks already, very unprofessional staff and even worse management, called them more than 4 times and had to explain what happened over and over again because they were to busy to pass it to the management. It's sad that I have to go to the police or call the fraud team or else I will never get my money back.

2 minutes agoNEW Such a horrible place I called domino's tonight to make an order for delivery and they just made me call all around Southampton and all staff from Southampton branches (Shirley and avenue) were really rude and unhelpful and full if lies. I have been ordering from them for many years last one was about 2 or 3 weeks ago .they need to hire people that actually want to work and don't want to close the shot an hour early like in shirley. Very disappointed and upset with them and they have lost a good costumer that use to order a lot from them

Staff following covid rules and very friendly

Good pizza at a good price. I always collect as that is 50% cheaper

A very good service indeed, tasty, well cooked pizzas and treats. If you go for the deals - you save many £s. Using the App means yoy know when your doorbell will be rung and every delivery person has been so smiley.

Fantastic pizza at good prices.The pizza is always tasty and delicious They have strong distinctive flavour and generous toppings.Staff very kind friendly and. Happy to help . Crusts are thin and toppings generous, with lots of interesting variations. Highly recommended

An absolute life saver, thanks to their late working hours, we can have basically dinner at anytime,,

Due to COVID-19, I choose to order online and deliver to me. Every time the driver is friendly and fast, pizza is delicious and hot.

Very disappointing, I have been a customer at Domino's for many years but the customer care has now become appalling. I ordered a pizza with a beef topping and there was almost no beef on most of the slices. I raised this with the manager at the time and he advised I order double beef in future. On my next order I did so and was yet again given hardly any beef compared with the other two toppings. I raised this again and I was told the best that could be done for me was my pizza could be replaced for me within 30 min - I said its half 10 and already late. When I was discussing my concerns in the phone call, which lasted around 5 minutes, the person I spoke to called Shaun had the cheek to say to me, the pizza would have been with me by now if I got off the phone, rather than addressing my concerns. Absolutely appalled.

Fast service. Pizza as expected but Garlic pizza bread dry

Poor customer service. Found hair in my pizza and rude staff answering the phone. Would not transfer phone to manager until I told them I would visit the shop in person. Do not order from this Dominos. Would rather go to a different shop

Refused to come upstairs, called and spoke to the manager. Driver still argued with me. Not the first time the service has been awful. Whole store needs to be held responsible for the very poor service

Food was alright. Tasted a bit weird and then had a bad stomach after. So make your own decision.

Clean, quick, courteous, can't fault.

they do not bring food at the door they do not respond to calls very bad delivery service you pay for your meal and there employees enjoy a free food !

Having a new born baby and orderd a pizza , I pleaded if the could bring the delivery up to my flat by place on the front door, when the delivery guy came , he said he couldn't bring it upstairs and I wasnt going to leave a new born baby upstairs to pick up my pizza! Its disgusting and very rude!! No consideration at all, bad policies that do not meet needs of all customers!!!!

Menu as expected. Standard Domino's menu, tasted good. We collected and they still charged for delivery. I am not happy about that.