McDonald's in Flintshire

time kept changing, was expecting it 2:30 then it changed to 3:10

Delivery driver was an absolute legend

There were no straws for the drinks, no dips for the share box, the side salad had no dressing sachet and there was a substitution of birthday cake doughnut for brownie. No communication to ask whether the substitution would be acceptable nor apologies for the missing items. I do understand that Friday is a busy time, but if they know it’s going to be busy they should stock up for it and not leave the customer short. Poor customer service.

Late by a hour and food was cold not happy

Freezing cold and forgot my sauce

I didn't get my free nuggets for spending over 20 pound

My drink was less than half full and the rest of the drink was leaking out the bad

waited over 2 hours for the order only for the driver to say he accidentally accepted it and forgot about it! Haven't received any of my order, it's absolutely shocking

wrong order delivered took almost an hour to saltney

not good as the order was supposed to come with 6 free chicken Mcnuggets for spending over £20 which never arrived

Great service my burger was cold unfortunately. Chips were fine. Didn't have time to mention it to the staff was a bit busy

This is the second time this week I've been through the drive thru and requested vegan cheese on my breakfast burger and cheese burger due to a my dairy intolerance. Both times they agreed to my request and I really appreciate that thank you especially after the McDonald's in Mold refusing to do this. I will defo be back again thank you again.

not very happy stone cold food. cooked at 1950 its now 2047..so I now have microwave it? not great when you are paying for hot food and it's not got any heat in it at all

Breakfast tasted bland and the baps have got smaller and the hash browns tasted greasy

Waited 35 mins for food, not really fast food. Recent poor experiences is really putting me off macdonalds

Food was late. Not happy as had to leave for work. Missed my food.

Just visited your Broughton retail park store and the Asian lady cleaning tables has her own human excitement up her back. Which isn't something I particularly wanted to see whilst eating my food. If you bothered to answer your phone in the last hour, I'd have done this more discreetly.

My food is all cold, I didn’t get my medium chips, the milkshake is all foamy and looks like it’s been sat out for ages, I watched the driver was really fast so seems the food was sat around for ages and gave to me cold. I am really unhappy and want a refund

delivery driver lied about being at location and picked order up 45 mins late which meant I had to return it to store and get it replaced. no happy at all

I ordered my food at 930pm and arrived at 11.58pm total waste of money as by the time I received it I was going to bed far too late for me to eat never again will I order in future😡

Consistant issues here, don't bother. I spent 30 quid on a meal for a few people and all we received was a cookie and a large Fanta... Eh wtf.

food cold chips not full portion apple pie missing

It’s a McDonald’s. Expect a McDonald’s.

2nd time delivery has been over an hour late and food is freezing cold

only order in the place took nearly 10 minutes food was just thrown together

Cold chips, Luke warm chicken and yellow lettuce and it wasn't even busy. The only thing that was hot and nice was my Capucino. So I walked back and asked for replacement chips and guess what they weren't hot either. I understand health and safety and not wanting to burn your customers but this was plain ridiculous. Worst of all this is not the first time. Not by going back.

Burger has onions when asked for it not too, chips were freezing cold

Great delivery driver...polite and friendly.

My order was nearly 2 hours late

fries were cold, straws missing for milkshakes. dip sauce missing for the chicken nuggets. burgers squashed and looked like they had been thrown together in a hurry. absolutely awful. never again.

never give us sauces or straws for the drinks ridiculous

North Wales. Great atmosphere, menu in Polish, great service

food was cold and someone had stepped on all the burgers from the look of it it's not hard to out a burger together and wrap it without smoothing it like a spazzo

I was the first person in the drive through out of 2 at 5:20am I ordered a double sausage and egg McMuffin and was given a bacon and egg instead I was heading into work so could not go back when I saw it was the wrong item. Although it’s not expensive it’s not the point I don’t eat bacon so I through the whole thing in the bin. Absolutely fuming.

Always an item left out or wrong sort it out, please

It is a good McDonald's, clean, quick with staff

Waited 2 hours for order to come stone cold and dry

Driver was very quiet coming up the drive which made sure no one got woken up

Arrived with a minute or two to spare of the latest arrival time, unfortunately the meal was cold and had to be microwaved

Food took 2 hours to arrive, was cold and the icecream had melted and tipped up covering everything

Took a while but didn’t mind that. Was missing my fry’s.

Items missed out of order. When contacted just eat regarding this, nothing has been done. Out of pocket with half a meal.

Takes forever this place! Shocking Needs a new team in there or manager, ridiculous wait times, even in the breakfast menu!! It's hardly a million different items

some1 needs to teach the new guy how to wrap burgers properly

The original delivery time was 12:50 -13:15.Time changed twice and finally arrived 14:55.

Friendly and polite staff at a very busy time

I don't think this particular McDonalds could organise a pissup in a brewery. The place seems understaffed and the staff who are on just walk about aimlessly and much rather to talk to each other than serve customers, and having the oddest priorities, going to get handfuls of sugar from the back at a time instead just making orders that are almost going into pending which would allow her to get back to bringing her handful of sugar packets at a time quicker as she wouldn't have to dodge through customers. The only props I can give them is the dining room staff are lovely and attentive, with one of them realising orders were pilling up with no one doing them and came into the back to help. So unless you enjoy standing around the front counter waiting for you food for 10 minutes, don’t go to Broughton, unless you do then more power to you.

One of the better McDonald's. Quick and hot.

Sent wrong food and was all cold when arrived

Never put onions/toppings on the burgers, don’t know how to mix the milkshakes so you just get the syrup, and every time you go to the drive through without fail they will tell you to park in a bay, even if you are the only customer. Once they put so many people in bays we couldn’t get out.

Waited 20 minutes from the drive through for cold food staff were bringing bags of food out and sorting them on wet tables even seen them dropping bags onto the wet floor outside and then handing them to customers definitely one to avoid

Food was cold and the lce-cream was melt will not be ordering from there again.

Yet another of the same. Too many.

No straws for milkshakes and one fries missing from order

guy was so polite good service

Ordered £40 worth of food and spent £7 on mozzarella dippers only for them to not be in the bag when we got home!

ordered the double big mac, received a small, asked for Balsamic, it didn't arrive and ordered large fries which weren't even on the receipt.

Out of my order i got two burgers and two fries. Missing 2 burgers 2 fries chicken nuggets 3 drinks 2 mcfurry and a donut. Absolutely ridiculous didnt even get half of my order.

Food was stone cold took over an hour to get here bareing in mind the McDonald’s is only around the corner the time just kept going up

Witnessing an Uber/Deliveroo driver collecting takeaway food in a Aldi bag for life and staff allowing it, no wonder food is cold when it's delivery

We had driven through on the way home from holiday. Quick service which was good especially due to how busy it was. The food however was cold., I can't understand how fast food with such a high turnover can be cold?

Just a McDonald's. Decent food, decent pricing and there is a drive thru.

25 mins to get an order of fries and a hash brown. They had obviously had issues with the hash browns as there were people waiting everywhere for hash browns. The staff there were staring at tickets looking like they were neither interested in moving quickly or trying to deal with the several complaints from other patrons.

Slowest mcdonalds that I have ever been to, ordered via drive through at 11.07, waited until 11.30, then went inside, and the staff just could not care. Eventually, the food was made at 11.37. I would never go here again despite this being the only one local that does fishfinger happy meals. Whilst waiting at the counter, there was another person complaining about waiting for their order, they had been waiting over 30 minutes. Sort yourselves out!!

20 mins and counting waiting for an order. Can't really call it fast food anymore!

We ordered and were told it would be with us at 17.25 and that time kept changing, eventually it arrived at 6.20 and it was cold and there were no sauces or straws and the chips were old by the look of them. The cucumber was so dry it was inedible too.

Over an hour delivery and items missing

The nuggets where cold and the ice creams had melted already

my order never arrived but it says delivered on the system. it's not the first time that happened and it shouldn't happen, because if i have a security code to give to the driver, how can he deliver the order to another address?!?!

Food was cold had no fries an hour late

Exactly the food I ordered, delivered quickly, all nicely wrapped and presented. Spot on 👌

Delivery driver deliver my order. Drinks were clearly upside down in bag and poured all over my front porch and front entrance. Delivery driver refused to help me and left me with food and drink ruined!

I had 2 orders made separately and the driver only gave me my second order and he decided to keep my food for himself, it’s absolutely disgraceful the fact I’ve had to re order it again.

Second time I’ve ordered and the food has been not right! Under filled drinks and fries and cold!!

Chloe served me she is super friendly, she has served me on a couple of occasions and always greets me with a smile, she is super helpful too I feel nothing is to much bother to ask she goes above and beyond, Chloe is a credit to your franchise

the food was cold and I had items missing from my order.. I will never order from here again and the drink has leaked because is was side ways

What a waste of time. How hard can it be to get an order right. You only have to put a burger in a box it's not rocket science.

Did not receive the promotional chicken nuggets

Super slow service, cold unsalted fries and a cold miserable burger. Reminds me why I hardly ever go.

The slowest McDonald ever And disrespectful ppl are working there

Food was cold and chips were hard

The cheese burgers tasted weired. Either to greasy or sweet.

Ordered at 5.33.pm food delivered at 7.00pm and is stone cold really not a happy customer

Absolutely fantastic. I've ordered McDonald's before from the city centre and the retail park in sealand, blacon. Broughton had my order perfect - food was expertly packaged and piping hot. Order correct for a welcome change. I'll be ordering from there for the foreseeable future. Excellent service 👏 👍🏻 👌

Cons how busy it was today, food was hot ,fast and customised correctly. Even drink was right strength . Obviously a good team on this shift

Waited 40 minutes parked from the drive through (whilst others were getting served before us), just to be told "were getting food out as quickly as possible" when I asked the staff that was bringing orders outside, decided to go in and ask 10 mins later and was passed by a number of different workers before one finally spoke to me, watched her and a colleague moaning about the fact I'd asked for my food, just to wait another 10 minutes because I was obviously missed, then when it was finally ready they decided to deliver it to my car (whilst I was still stood at the till waiting), then when I went back and checked half of the order was missing, we were now in a rush to an appointment so I went back in to ask for a refund, she took the bag off me (I still hadn't even received a 'sorry' for the inconvenience), I then watched her literally slag us off again for wanting a refund, then she tried to refund me £13 of the £22 order🤯 finally got refunded and got served in 5 minutes at a competitors drive through next door. Horrible service, rude senior staff

This is the worst McDonald's ever, it always takes ages to get your food and there is always food missing, it's always cold when you get it, even when you stand at the counter, this place has so much potential too they need to get better managers to manage their staff properly.

Called today. Drive through. Got to car and chips cold and not nice tasting although asked for hot. Got out car, took cold chips back in and got them replaced for hot . Got into car to start meal and got more cold chips can you believe it. What a dump of a restaurant. Won’t go there again. Too many complaints reading here. Very poor

Came in this evening on my break from airbus. The person taking the ordered didn't put 2 drinks down and when I got to the 2nd window the young girl give me one drink and was very rude when it wasn't my mistake. Will be rethinking if I want to come again. Customer should come away happy.

This is one of the worst place, the staff is very lazy and careless, waited here for 1 hours and 20 minutes, really disappointed

Broughton park drive through is an absolute joke 30 mins I've been waiting so far for a burger

On two separate occasions, I ordered the hat trick meal and unfortunately experienced a similar issue both times, as depicted in the attached picture. This recurring problem is quite disappointing. This is the second instance of receiving the same meal in an unsatisfactory condition. In a previous order, a McChicken sandwich was delivered missing the bottom half of the bun. While I understand that human errors can occur during busy periods, experiencing these issues repeatedly is unacceptable. I believe it's important to address this matter to ensure improved service quality.

wrong order recieved - terrible

No sauces were added..we were missing at least 6

An absolute joke there this evening, telling every drive through customer to park and wait. Cars parked all over the place, tempers flailing, horns being used aggressively. I counted 8 cars waiting at one point and another 2 stuck in the drive through cos they couldn't get out

Worst McDonalds I've experienced. Drive through has consistently slow service, always asked to park up, up to 10 minute wait for a simple order. Food often cold, consistently out of stock on items. Avoid!

everything was great but didn't get dips we ordered

Drive through today ,chips were cold ,wouldn't give them to a dog, mcflurry was half full ..fill it up...£8 Down the drain...useless

Gave us sparking water instead of sprite,and 6 individual fries for a small ... not even filled the bag. The macflurry had not even half a handful of smarties which wasn't even mixed ... very disappointing..

Everytime i’ve ordered a sprite it’s been sparkling water.