McDonald's in Colchester

Muffin was hard and a bit rubbery

Just the average food on the go. Not my usual choice but needed fuel.

No stars for service! The slowest fast food ever.... Cold food. A waste of my time wait for my order to receive cold food.

Not good service, long wait for lunch. Even tho there are plenty of staff around.

Only bought 1 burger, waited 20 minutes for it, and it looked like a monkey threw it together. Asked for a replacement, got grunted at with no apology. When I sat in my car to eat, there were rats running around everywhere. Just for clarity, this was Colchester services, near the football ground.

I got a fish fillet whilst I was working my first deliveroo shift. It was busy but the guy who was serving was a G, even though it was very busy. Still was polite and he gave me a massive fries. These guys are hardworking and some customers are rude for no reason. Well done guys.

Very fast delivery. Good service. Lovely staff

Friendly staff. Clean restaurant. Food could be a bit quicker but it's reliable.

Quick and easy, prices have gone up a lot though.

As most McDonald's it's not bad.

New place but really good service and quick as well

We have ordered from this particular McDonald’s several times and each time something from the order was missing! Won’t be ordering again. Spoke to a member of staff on the phone and she explained to me that her manager had said all the food was sent, this was without knowing or asking for my order information. The staff member was nice but the manager was not! The food that did come was cold and not only missing parts but was wrong. For the price we paid as well, nearly £50, was very disappointing!

Friendly staff, and fast service, food is the usual McDonald's so all good.

Very professional driver, great delivery

Food was stone cold,was an hour after order begore it even left mcds

the delivery driver was rude and refused to deliver to my door had to go and meet him at his car

It's McDonald's. Kids love it and they normally give you everything you ordered, which is nice.

Worst McDonald's I've ever had the misfortune of entering. Can't print a receipt. 20 minutes waiting for a receipt. cold food, cold coffee. Then can't they can't even refund it. Idiots running the place

food was cold and the drink had spilt.

missing a few items happened last time too

everything was there as requested so appreciate...foods 👌

Food was freezing cold. Drink had split. order was 45 minutes late. After a second disappointing order from this location, I will definitely not be ordering again. The worst McDonald's in Colchester

My wrap, looked like it had been wrapped by someone that had no idea how wrap a wrap.

On our way home from the airport so stopped to get something to eat ,ordered on my McDonald's app like I normally do got confirmation of my order straight away then waited 35 minutes for our food to arrive I had to go to the counter 3 times to chase up our food order I could even see it on their board and it was just being ignored ,all the orders were being done for the drive thru and deliver roo drivers . The staff were not being managed at all, and the manager hid behind the door McDonald's sort this place out as the service here is unacceptable 😑

Forgot my sauces again. Sent me someone else’s drink. Food wasn’t hot or even warm. McDonald’s staff must have a combined IQ of 7 as they continuously get orders wrong.

Girl taking drive through orders sounded as miserable as sin. Food was Luke warm. On the plus side, the coffee was hot.

Everytime something is missing: just eat drivers are awful

Incomplete order no food or refund only had a fruit shoot for £17

alway forget something and as the mum it's always me that has to go without

Absolutely dreadful, the courier was sat at the restaurant for 30 minutes before it even left and the food had clearly been sat there the whole time. Will never use just eat again.

Conveniently situated right next to J28 A12 northbound. Needed some breakfast so stopped off there. Plenty of parking, placed my order and only took a few minutes. Food was hot and coffee good. Not too clever on my feet and employee allowed me to use disabled toilet rather than climb the stairs. Overall a good experience for a maccys.

Would have been ok if all the items were delivered how can you get a 4 item order incorrect 😒

Service was quick despite the large number of people. There were plenty of landing spots. Parking was also no problem. Overall a good 2-story Mac Donald's. I recommend it. )

Food was freezing and not what we ordered

Usual McDonald's fayre. Given it's a newer build it has a nice little play area for kids.

Convenient to the A12 and BP Sevices

Terrible, delivery time kept getting pushed back over an hour and 15 mins after food ordered it was delivered! Food is ice cold, drinks spilt everywhere, one drink missing. I’ve only rated 1 star as it won’t let me submit a no star rating. Absolute joke. And food has gone straight in the bin.

Good parking, quick service and ample seating. No complaints, the food is McDonalds, exactly what you get in every other McDonalds!!!

No straw and 2 items not available and substituted. Needs improvement.

Use this place as a stop off when driving to and fro Kent. Always clean and tidy and as yet, never had a bad meal.

i ordered a family meal and got no fries and missing a cheese burger

Paid for sweet and smoky bbq just got bbq sauce dips ? ?

food missing from my order. always happens with this mcdonald’s, wouldn’t bother ordering from there at all. causes more hassle than it’s worth!!

Wrong drinks, wrong burger. never ordering again

AVOID. Luke warm food. Forgotten items. Not even busy and just a dire experience 👎🏼🍔🍟.

Awful McDonald’s. They don’t pay attention to the orders being placed, always end up with incorrect orders and never get compensated. Avoid like the plague

Prepare for a long wait 😴. Dread to think what this place is like on a busy day. Food was ok but service was so slow

Problem with paying as the 'Pay' window was closed!

Toilets are situated on 1st floor which isn't that easy for a quick trip

my drink had been spilt on delivery so only had half of drink .

But food wasn’t even barely warm, didn’t even try a chip they went straight in the bin

McDonald's stuff, let's face it you know what to expect and this is the same. You're not reading this

Service was fast, the place was clean and the food was well presented.

I liked it, not much to say really McDonald's still doing what McDonald's do by the way I know. Nice they have big tables, for ordering food.

Never check to see if the full order is there and always missing items

Food was delivered to table wrong. I was ignored when I stood at the tills, by managers aswell as staff. Then a member of staff on his break pushed infront of me to get his order changed.

Egg shell in all of the egg muffins

All the things you’d expect. Bins overflowing though, had to walk my rubbish across the car park to find one with space in it. I’d say 1 more member of staff on bin patrol would make for a much nicer space to eat

Didn't visit this place so don't know

Lift was working today. Only critisism is when an order is delivered to table number please include milk sugar and wooden spoons to stir. Otherwise fantastic service and food was hot. Thank you x

I didn't received what I ordered. This makes me order again and pay again delivery fees. This is unacceptable to happen every time I order.

missing stuffs from whole order

Always stop here when visiting Suffolk as half way point for me

The dirtiest branch I've ever seen. Not a single clean table. Toilets looked like a war zone. Sauce and spilled drinks all over the floors, no wet floor signs. Bins all overflowing. Rubbish all over the car park and surrounding areas. Food was poor too - burgers slapped together any which way and stale cold fries. Management here have clearly given up.

This is one of the closest mcdonalds to our office and the amount of times they constantly forget items from orders is crazy. Not even large orders. I ordered a wrap of the day meal and it came with no fries. It's three items. This is crazy.

Fast food? I had to wait over 20 minutes to get my food.

Ok service, food not to good, soggy fries.

Took 2 people to take order still messed it up usless food was cold

Standard McDonald's fare staff pleasent

Great here better than most just ask for sale with chips as they no longer put them on

Been here for fo9d a few times on the way to the airport. Quick service and clean.

gave me food poisoning. i feel so so ill this is the worst thing ive ever experienced

Absolutely disgusting service from this driver told us our drinks had spilt and gave us a bag full of spilt coffee and coke! No apology no nothing! He was aware this had spilt and did nothing to rectify it and was rude! When they had been damaged and spilt in transit from the restaurant!

more than half of my coke was in the delivery bag looks like a small coke now

Hairs in fries, food left on shelf getting cold. Spillage on floor near entrance took over 10 mins to be cleaned and no caution sign put up prior. Staff look to have a no care attitude, not smiling or thanking.

Incorrect order didn’t even deliver my food I ordered. Delivered someone else’s food

Very poor experience: served a regular Big Mac when ordered Double Big Mac, luke warm rather than hot, McFlurry was mess as well

This place is terrible never ordering from here again too many times now things are wrong with order its got to point can't even be bothered to bring it up with Just Eat like today get a small fries when pay for medium no ice in the drink no more

Order time kept being pushed back. Driver probably had multiple orders and ours was ice cold when it arrived. Ordered a cappuccino and a medium regular coke, however received a black coffee and a chocolate milkshake (which was complete liquid when it arrived). Have pictures. Want a full refund!

missing most of our food and late,terrible

Its 2.30am, I'm hungry, after 100km drive from north I planned to stop half way at 24h McDonals's on A12. Guess what? Its closed!!! They didnt let me in! Thanks 24h Mcdonalds for leaving me hungry coz you closed at night!

took 1 hour 45 minute's to get our order and a wasted trip to mcdonalds to find out what was going on, because of the wait the food was also cold

Great food! Driver called a few times to get hold of me, but there was no reception, but glad he waited! Great service!

Delivery driver was lovely, so polite

While the lunch menu has a great range of food for both normal people and vegetarians, for breakfast they can't even provide a McMuffin with a plant based burger in it, so only veggie option is hash browns

This McDonald’s can never seem to send everything correctly. There’s always something missing - it’s often the rich tomato dip that comes with the cheesy bites. Today I was missing a straw but had double the amount of serviettes. Delivery driver was really lovely and made sure to knock quietly in case the baby was asleep. Really appreciate that.

Again items missing I am baffled how this is even possible it’s practically 80% of any order I make with them

wrong persons order delivered. mine never turned up

Wouldnt know cos never turned up

Delivery took a while and the food wasn’t packaged correctly plus missing 4 sauces

Food was terrible turned up all good except nuggets cold and chips were hard terrible

It was nice and clean and the staff were pleasant

they also gave me a coke instead of a fanta as I asked it was supposed to be for children that are very sensitive to caffeine hence why I've ordered a Fanta

delivery bang on time good 5 star delivery driver 👌 fine was good to

The children's play park is one of the draws for this place. The times posted for the play park are 8am to 8pm. So why when we arrive after spending time at the sports park are multiple members of staff smoking in the play area in their uniform and the facilities are closed? Not at all professional. These aren't young teenagers either, they're grown men.

Used drive through. There were two cars in front of me that had their orders taken and I waited and waited and waited. Another (3rd) car pulled up had their order taken, I still waited and the finally had my order taken. When I tried to enquire why I had to wait until after a third car (i understand the first two were there already) that arrived a little bit after me it was some obfuscation about being busy taking orders. Aside from being grumpy about waiting the meal (hat trick)was not great. Onions were poorly cooked and a bit gruesome & burger felt like it had been standing a while there was no mustard and barely any tomato sauce. Vanilla shake had an odd taste. Fries were the only reasonably edible thing! Will use other drive through (tollgate one much better)than this one for fresher food & better/faster service!

A very handy location and a good service

Ordered 4 burgers and 4 fries and got 4 burgers but no fries and can’t complain because the page won’t load!

ordered 2 large big mac meals with 1 strawberry milkshake and 1 vanilla milkshake and 2 galaxy mcflurry never received any large fries. this is not the first time that items have been missing. terrible service.

food was cold and like cardboard myself and children was left hungry as food was unedable