McDonald's in Redditch

Put source on my wrap when u asked for non

I tried to cancel the order as I ordered from the other mcdonalds instead as the time kept changing, couldn’t cancel which is fair enough. However the food has just arrived and it’s stone cold so we wouldn’t have eaten it anyway!!!!

ordered at 9 arrived at 10.45 & it was cold

Food was cold food missing and we don’t live far from the McDonalds

looked like driver as sat in same spot for a few mins I for driver to change statys for delivered when it's clearly not. why was driver on same spot for so long , driver made no contact, driver stole food

The food at moons moat is shockinh. Bunch of kids cooking food. Chips stale and cold. No salt. The coca cola was flat and had no ice. Just shocking standards at moons moat mcdonalds.

friendly delivery driver food was good too

food wasn't that warm. Also had no straw or napkins.

My order arrives stone cold. And wrong items sent

Food cold again, missing a large fries, none of the selected sauces were sent, absolutely awful yet again

Driver walking round the street with food in just the paper bag trying to find my location. Cold food. Need better drivers im afraid

Food was cold and food missing AGAIN!

Lovely &tasty crispy fries,delicious burgers & shakes,very friendly delivery driver too👍🙂

Order wrong, every time order from McDonald’s something is either missing or wrong, missing mighty McMuffin meal, missing both hash brown share boxes

Basically everything wasn’t delivered, the driver has taken the receipt off of the bag, and not delivered everything we ordered, really not happy with this service

Took over a hour and 10mins to be delivered. The courier was at the restaurant 20mins after the order was placed. Food has arrived cold, missing a main meal and no sauces as usual. This McDonald’s is absolutely awful for deliveries, always missing items and always cold! They only have to read off a receipt and place in a bag. It’s not rocket science. If I could give no stars I would but can’t.

a bit cold, a bit long waiting time

missing sauce with chicken nuggets again

came cold half of the food didn’t come and i am allergic to onion and still put it in

COLD FOOD DUE TO LATE DELIVERY TRY USING DRIVERS WHO SPEAK ENGLISH AND CAN FOLLOW DIRECTIONS

they need to keep order in insulated bag as was cold.

food was pretty nice ,fries were lovely ,driver was friendly

the food is cold again and the burgers are mixed up and not described in detail, the children are allergic to spicy food and they get a spicy burger marked as cheeseburger

Fries were cold. Milkshake had almost melted. I live 5 mins from the place and took over half hour to arrive. Not impressed

Double check your order if going into the drive-thru and order any more than three items. Lost count how many times items are missing from my orders.

hot chocolate is weak no flavour to it

incorrect flavour of ice cream but ok other than that

Food was ridiculously cold and almost inedible.

I’ve been to this McDonalds more times than I can count. I return because of the wonderful staff that work here. Daisy being one of them. She always greets me, has a smile on her face and makes sure everything is done in perfection. It is rare to see a worker committed (like Daisy) have such a positive and reflective attitude towards customers yet she has both. I couldn’t fault her even if I tried. You are a credit to the company and everyone will know exactly who she is when they visit this branch. Kind regards, Owen

are you joking,i ordered, it didnt get delivered and got told it had,so no dinner and no refund.wont be using again loyal customer lost.

Food was over an hour late and was stone cold. We will never order again as this is an ongoing issue

Yet again my dips were not delivered and my chocolate milkshake was actually banana. It seems that actually reading my orders would be a good thing, rather than assumptions being made about what you think I meant to order. This ruined my meal, and is not the first time.

One bad thing one of the drinks was spilt in the back other than that everything was fine.

Pointless giving delivery instructions The JE map is wrong. The drivers either don't or can't read your delivery instructions So food always cold Giving up on JE

This restaurant can never seem to get the order correct. 4 meals were ordered and only two meals arrived. Very frustrating when all you're offered is a refund.

Every time ordered for delivery at least two burgers are missing off my order , and I have had to drive back to for drive thru to collect these! Moons Moat must be the most unreliable McDonald’s I know!

Food arrived over an hour late with missing items and was extremely cold. This has happened a few times. I will not be ordering again. A waste of money.

No McMuffins was delivered and I ordered 5 of them !!!!!

Be careful when you order I wanted for an extra 20 mins and when the food got to my house it was freezing cold. Never ordering form here again

driver parked well away from house and walked about with order. no. wonder it was cold!

Order not delivered. Driver unwilling to follow delivery instructions

If you want to order from there and don't have an option to go there by feet - just don't. Don't. Instead of coming to the door, the driver told us to go find him on the parking, which is pretty ridiculous; you don't order the delivery to go to the driver because he don't do his work, He also spilled the coffe and the food was all over the bags, so I don't know what was he doing on the way.

order arrived quickly by friendly driver,& food was hot & very tasty & nice milkshakes,2 big macs & large fries,😊

spilt drink s and nuggets all in bottom bag instead of in box

Food delivered was completely incorrect. I ordered a mchicken sandwich meal and quarter pounder meal with 2 medium fries but instead got 2 mchicken sandwiches and 1 small fries. All of the food was stone cold.

If you want half your food and a half hour wait for fast food then this is the place for you, cold and missing are the only 2 words to describe the food with staff ruder than Karen’s diner!

delivery guy was unpolite.. teied to find the c9de he was sighing.. please dont send him any more

I ordered the mighty mcmuffin meal but when the driver got Hereford the drink had spilled in the boot of his car. He apologised and said he would bring me another one. This was nearly 2 hours ago and I'm still waiting. I feel that I need to have at least a free large drink.

Food missing, food that did arrive freezing cold wrong drinks

Again food was cold, and yet again not dips. The orders should be checked but on to many occasion when we have ordered from Moons moat no dips have been sent.

this driver took half of my food so we hat to get it from MacDonald

Drive thru takes forever. food isnt hot when you get to the front of the line. Been a couple of times and its been the same on each occasion.

Delivery driver turned up with just a coke. Absolute joke. Tried to tell me that’s all I ordered, showed him the order and refused to go and pick up my food. Told me the McDonald’s was closing when it’s 24 hours

Rock hard muffin and tasteless hash brown. Threw most of it away. Paid £5.29 for an orange juice and pigeon food

We received half our order, the chips that did come was half full (large) tried to call the restaurant no answer.

food was in poor condition, drinks was literally soaking through the bag and the driver thought that this was a suitable thing to deliver. then laughed about it and said it wasn’t his problem. you need to sort your workers out asap.

No cheese on the bun no onions or lettuce just chicken and bun

Driver swore at me becasue he had to wait a few minutes for me to collect. Rude and unpleasant driver

Fantastic service today and moons moat is by far so much better food wise then oakenshaw and redditch town!! Food was the best macdonalds we have had in ages!

The food was cold and chips tasted stale and all just freezing

Food was freezing will be expecting a full refund !!!!

All the food was cold the chips where stale. The burger where cold. 1 chicken mayo was missing and 1 wrap was missing. The ice cream was melted

very poor just eat are a waste of time get wrong items placed thru there service request refund and say no even tho have picture evidence very poor service do not recommend

After battling with the app, finally managed to place an order. Food arrived quickly, up to the usual standard , and a good temperature. Restaurant was half-term busy but being kept clean and tidy.

wrong food inside the bags, nothing i orderd was actually in the bag, the receipt on the bag was correct but nothing inside the bag matched what was on the receipt

Very slow service, food was cold

3rd time in a row now with just eat with items missing

order was wrong, but after going into McDonalds the order was corrected. no fuss no drama. I'll order again

alec made sure to provide good service.

fries cold and no muffin which was paid for and on the order form

literally delivered a mcflurry not even my order

Food not Fit for Human Consumption. I ordered a large Fillet o Fish cost me £7 plus. The burger was so burnt out and broken from inside as though they had been boxing around with the Fillet. Two photos the first is the Fish o Fillet I was served and the second is what is falsely advertised. Ain't buying McDonald's again shocking! Food quality is poor and before making my burger I could see the guy handling bins. I threw my meal in the bin.

Hot on delivery and very pleasant delivery driver

always order from here 3/4 times a week now and then it's great but most the time is shocking I know it's delivery but come on .. cold chips yet again and someone else's burgers 😂 great work McDonald's sort it out

Food was frezzing missing items

Food came cold chips taste like cardboard and my whole meal was cold doesn’t taste the same when cold

mayo on wrap when asked for no mayo

Fast service and friendly staff, ordered a double quarter pounder large meal, and the food was tasty and fresh. We ordered a few other items to and all were correct all in all great service keep up the good work ladies and gentlemen!

driver again didn't know where I live so had to go out into cold and walk for five minutes get my now cold food

I got the wrong coffee but no worries food was great

Great food and delivery service

it took over an hour and a half to get to us when it arrived it was cold and flat. the delivery driver was nice and polite

Food was ok just had a few items missing , they need to read the comments I put in noted and check over the orders.

Everything was OK part from missing happy meal chicken nuggets and getting a tea instead of hot chocolate

Lost food order although I was given the correct drinks so it must have been there somewhere. When we did get the food finally it wasn't the warmest.

I have placed this order 2 hours ago I have phoned McDonald’s and they said the food has been waiting and no delivery driver has come she also said someone else phoned either the same issue it is now 22.07 it’s not been delivered when says it has

Rip off. We're told to add separate items to the order only to be charged an extra £5 without being advised for the price increase

It was amazing with nice workers

I'm actually disappointed that my food is slapped together and food is always missing

Will be expecting a refund food was cold and took and hour to come !!!!

freezing cold and took an hour and a half to deliver not happy

I did not receive my food the delivery driver ignored my messages and delivered to the wrong person.

Drive through was relatively busy there used to be a lovely lad at the pay window he seems to have left and it's full of miserable faces. What happened to smile with a service come on!

order went to wrong address tried to phone to alter address no one answered phone . driver told me he would be throwing the order in the bin absolutly discusting

Took about 40 mins to be delivered, ended up being someone else’s order altogether so I sent it back with the driver. Drivers always blame McDonalds, McDonalds blame the drivers…

Order was never delivered, appalling service. Didn’t even get a call from the courier to see if it was the right address. That driver needs to be sacked.

Missing 4 dips that are supposed to be included in the meal. Food was just warm and the double cheese burger looked like it had just been slapped together

no dips . milkshake is rubbish

All food came but the quality wasn’t good at all with the nuggets or the chips

Missed one of the main items from the order and sauces. Chips were also cold. This is happening on a regular basis from McDonalds Moons Moat. Such poor, poor service! Can’t do their job roperly.