Based on 8.982 opinions finded in 3 websites
Based on 8.982 opinions finded in 3 websites
Nº 398 in 673 in Reading
Opinions
They unable to cope when busy. this is not the first time I have experienced this. 30 minutes and counting to get served from the drive through
William Cocks . 2024-10-19
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Dirty floor and tables food was like warm. Not great at all they need to get this sorted quickly!
Nigel Hawkins . 2024-10-19
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Ordered on the app where chicken nuggets were offered at £1.39 but then weren't available to order nor was the Chicken nugget meal so had to pay full price for each meal item! Why are you advertising something on the app people can't buy?
Jane francis . 2024-10-14
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What happened to the buns?? So small now, quarter pounder looks ridiculous in them
Al R . 2024-10-11
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Unorganised, crowded, missing items after the order and generally bad service!
Amir reza Razavi . 2024-10-08
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Hi, I have ordered off your app and I did not receive my drinks
Mary . 2024-10-06
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disrespect from the employee who offered me the order. Many shortages in the order.
Claudia Moruz . 2024-10-04
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Order never turned up! Delivery time kept extending
Georgie . 2024-10-02
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Food was cold :/ I think drivers take multiple orders at once so by the time you get your food it’s been sitting in their vehicle for 30 mins
Paige . 2024-09-28
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It's actually quite a nice branch, but at peak times, you have to be prepared to wait for a very long time, and place does get packed, dirty and poorly kept when it's busy. Seems understaffed.
Yeen Chan . 2024-09-27
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There’s no point to go in and buy something, Deliveroo orders go first after the drive in …. Never go inside
Peter Belička . 2024-09-26
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Nice food, a bit busy on weekends.
Jiahang Yu . 2024-09-23
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Did not deliver Flatbread, three hash browns rather than two.
Mark . 2024-09-22
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Left in reception on the table and driver left
M . 2024-09-21
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Park only in front of McDonalds. On the other side they fine you after 2.5 hours.
Cosmina Andrei . 2024-09-15
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Drive through when visiting town, by far the best about this place. When leaving town often pull in here.
slurp tea . 2024-09-12
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Ordered a breakfast meal on Uber eats, waited for over an hour (until breakfast menu no longer was being served), then had my order cancelled for me. 5 Uber drivers went to collect, then left because of my order that just never came.
Andi McRae . 2024-09-07
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Food gave me and hubby upset stomach wont be eating McDonald's again but there milkshake are to die for
Elaine Bicknell . 2024-09-05
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Half our order was missing. It was my son’s 8th birthday. With family visiting. Our first ever time using Just Eat. I tried to call the driver, the store, and Just Eat to get the rest of our food. Awful service. It ruined our meal completely.
Harriet . 2024-09-04
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Took bare long cuzzeh, it said 1245 initially
Anirudh . 2024-09-04
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the food was stone cold , looking at the map the guy took was a long way around , instead of looking at the map on site to tell where each number is he must have just rode around looking at all the numbers . had to throw the food in to the bin. waste
Alistair . 2024-09-04
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Went through drive thru', ordered and paid but then had to wait in carpark. I got a bag with my order and drove home where I found they hadn't included my drink. Tried phoning the number on the reciept but no answer, then it cuts you off quickly. If driving thru' check your order before you drive off! Hopefully they will answer my e-mail and refund me ASAP. UPDATE: DESPITE TRYING TO CALL AND E MAILING STILL NO RESPONCE AFTER 4 DAYS!
Si P . 2024-09-03
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Great service, accurate orders, food is mostly good, sometImes have the odd dry food, burgers can me made wonky, someone in the kitchen doesn't give a sh*t about quality or presentation, worth a visit
Reo Link . 2024-09-01
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Didn’t add cream or toffee sauce to my toffee latte. Didn’t stir my McFlurry. The lobby staff were helpful and accommodating. Atmosphere was screaming children and a busy chain, usual McDonalds vibe.
Hadley Smith . 2024-08-31
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Half of our order was missing and what was there was cold
Nikki . 2024-08-31
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Waited 25 mins for my order, when it wasn't busy, and then they got it wrong. Worst McD I've been to.
Jason . 2024-08-31
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I am the regular customer and I take the opportunity to thank this Wonderful person mimosa who's very much beyond and above for her outstanding service. She is so welcoming and sees that every single customer leaves the store happily and satisfied. Thank you mimosa very much appreciated
Chris Buckner . 2024-08-30
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once again we had items missing. I don't know why I keep giving them chances to get it right
Rebecca . 2024-08-27
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you forgot the chips in happy meal and it's cold all the food
Lynette . 2024-08-23
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Food was absolutely vile, everything dry and stale and the burger looked like it had been chucked around the room and then packaged and punched before putting the food into the bag.
Danielle . 2024-08-21
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Missing items , mc crispy burgers two people left very hungry
Mandy . 2024-08-20
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Hideously slow service inside and on drive through
Russell M . 2024-08-19
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A great location by the A34 n a perfect size 👌
George Downs . 2024-08-18
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Honestly,I’m shocked! The workers are as friendly as can be,way better then the lower earley mcdonald’s.Very friendly and nice atmosphere
KitchenPotato . 2024-08-17
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I didn’t get any sauces as well wth
Sean . 2024-08-14
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Didn't notice receive all off our order tried ringing no reply from them I'll be going down there I'm disabled chips cold not cooked drink not fizzy cold big Mac and no double big Mac meal so they owe me money and I will get it back
Tracey Payne . 2024-08-11
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took 30 minutes for my order because someone stole it. on the brighter side it was remade in around 5 minutes
caitlin . 2024-08-10
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wrong order. did not deliver right order
Pauline . 2024-08-06
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We were very much thankful for the best service given to us by beautiful eyes female named mimosa my mom had ill Ness of shivering of the hands and the coffee dropped but mimosa took all the trouble of cleaning and bought another coffee for us really appreciated .she deserves 100/100.thank you so much lovely lady.
Roy Norris . 2024-08-06
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Asked to park up in the car park for 15 minutes when there’s no queue - every car after me is also parking up no matter the size of their order. I literally just ordered a mayo chicken 😭
Luke R . 2024-08-06
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I am infuriated with my local shop it doesn’t matter what you ask for they tell you to park up and wait 15 minutes . It’s such a joke they should not call it fast food there’s nothing fast about it.
Stuart Sted . 2024-08-04
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Go through the drive-thru in the middle of Summer, order a quarter-pounder meal and a mcflurry. Staff give you the mcflurry and then make you wait in the carpark for 10 minutes for the meal. By the time you've actually got your meal your mcflurry has already melted! Such a stupid idea.
Daryl G . 2024-08-03
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second day i have ordered from this McDonalds and both times they forgot to put the dips in that are part of the order
Lorna . 2024-08-02
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completely wrong order sent and cant contact anyone to get it
Theresa . 2024-08-01
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Apart from missing the hash browns it was nice
Martin . 2024-07-27
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The Food Was Amazing. Didn’t Come Cold And Tasted Mesmerising. But About 15 Minutes later, My Stomach Churned And Hurt Quite A Bit. But, I Don’t Think that’s The Restaurants Fault, Might Just Be Me. But Overall, The Food Was Terrific And The Courier Was Just On Time. Thank You Just Eat, For Your Amazing Food And Couriers 😋
Haydar . 2024-07-25
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Louisa is very friendly and was very helpful with table service. Hard working and kind. Asmahan on breakfast is very friendly too.
Aedan Tampling . 2024-07-23
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says what it does on the Bag , Fast Food that you can eat and has it's unique McDonald's flavour and smiling staff 😂😂 That was months ago July 2024 Uber eats and deliveroo have ruined the customer experience in a McDonald's, friendliness has gone out the window , it's all about the 5 min deadline ( turnaround ) of getting me Uber or delivery out the door , customer has been sacrificed Fast Food not anymore Fast is now online and customer service is a Premium , very poor I'm afraid Personally Stressed out staff and to forget That I am a physical customer , who pays there wages
Anthony Cross . 2024-07-22
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The delivery driver dropped the drink ins inside my door!
Ebonnie . 2024-07-15
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I was very much impressed and was happy to receive excellent service from mimosa outstanding person always with welcoming smile and very helpful lady sees that every single customer leaves the store happily
Agg . 2024-07-09
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Decent McDonald's. We had the new hacktric hamburger and it was really good.
Enrique Rodriguez Martin . 2024-07-08
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Always something wrong with it. Always cold always missing or wrong items.
Eamonn . 2024-07-04
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When I was waiting for my order I saw the staff in the kitchen preparing the food without gloves. Non of them used gloves and just spinning around and touching everything . I asked the lady who give me my order why her colleagues don’t use gloves when preparing the food and the answer was : oh we don’t need them . But you definitely need them specially when preparing food for so many people and kids . 🙂
Lora Hristova . 2024-07-01
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left outside the apartment building. went cold and could have been stolen
Peter . 2024-07-01
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Driver deliverer to the wrong house and was not very pleasant
Gemma . 2024-07-01
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Snail pace service today. Upto 15 minutes wait.
Geoffrey Ferguson . 2024-06-30
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food cold, late because they kept changing time
Lorna . 2024-06-26
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Drink spilled all in the bag, and I don't appreciate having my door hammered down.
Danielle . 2024-06-24
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All good . Food could been presented better
Zoe Norris . 2024-06-24
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Those breakfasts are getting expensive. Pancakes are getting more bland and not even that warm now.
B . 2024-06-23
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I ordered a chesse bite with the order and it didn't come, not the first time they miss my item
Mark . 2024-06-22
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Very good. The delivery driver was very pleasant. Kind and considerate. So ten out 10 👍🏻. Big Thank you.
simon . 2024-06-22
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Best McDonald's in Reading, close to town too.
John Durling-Lennon . 2024-06-22
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Food arrived stone cold and NO FRIES! Really disappointed.
Leanne . 2024-06-20
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Went to MC Donald's today , brought 2 Strawberry milkshake it was lovely Very tasty loved the taste of the strawberry milkshake would Recommend to everyone Would like to know what they added in the strawberry milkshake very tasty love it I'll give them 10 out of 10 Well-done keep it up what a lovely n tasty strawberry milkshake had today enjoyed it.
Tibby Kauser . 2024-06-18
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Took the drive thru,my bun for my egg McMuffin a bit too crispy
Tel Bane . 2024-06-16
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Staff member was feeding birds in the car park. So much so that birds were sweeping all around the area and pooing all over the place. This is incredibly unhygienic and puts young children at risk.
alex strutt . 2024-06-15
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Driver went off route and now food is cold.
Eamonn . 2024-06-15
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My Punjabi bro was very polite , delivered the food in a good condition regardless of bad weather. Thankyou :)
Jennifer . 2024-06-15
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Such nice customer service, We got a free ice cream from a very nice lady!
Shahida 6b Ashraf . 2024-06-10
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Go every morning for a coffee staff are super friendly especially mimosa super friendly xx
paul Duxbury . 2024-06-07
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Lively eclectic mcd's Well patronised👍
Terry Arnold . 2024-06-07
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Absolutely fed up with the amateur staff at the drive-thru! They can't even get my order right and when I call to complain, they never answer the damn phone! So frustrating! 52 calls!!!
Ayse Cakcak . 2024-06-06
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They can't even get my order right! And when I try to call and complain, they never pick up the damn phone! Useless staff and their useless English language! Ugh!!!! 50 calls and no MF answers
Sareen Khan . 2024-06-06
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Good food, ridiculous wait time. Rude staff
Kelly Reed . 2024-06-02
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my order neve came, the driver said that he had arrived at the address provided, but that wasn't the address I place for the order to be delivered
Javier . 2024-06-02
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The food wS stuck preparing for 1hr and 30mins,then I attempted to call the restaurant twice and they never answered. Then my order magically jumped to delivered (it never left nor arrived with me) . I feel sorry for the courier who wasted his time waiting for my food.
Rebecca . 2024-05-31
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Wrong order delivered again. Driver went to pick up the right order and never returned. Had a big tip waiting for him too. Not good enough.
Eamonn . 2024-05-26
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They forget my milkshake please
Ryan . 2024-05-24
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Was OK for a quick snack as cheaper than cafe at tesco extra
Huw David Wright . 2024-05-24
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Got asked to wait in the carpark after ordering. Food took absolutely ages to arrive. I saw a server carrying a bag of food around the carpark and got out of the car and approached them. They got visibly annoyed, and snapped at me to say my food would be brought out soon. Another 5 minutes go by, and the same server, with the same bag of food, sheepishly approaches my car, and says it was actually my food. They were looking for a silver car not a blue car. Which is what was hand written on the receipt. What a ridiculous system. Needless to say, our food was cold. Should have complained at the time, but was in a hurry. Really poor experience
Marc Allen . 2024-05-17
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McDonald's provides a standard fast food experience with its familiar menu and convenient locations in Reading . it's a reliable option for a fast bite, but nothing exceptional.
pradeesh bv . 2024-05-15
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I didn’t receive my food this wasn’t delivered to me
Portia . 2024-05-10
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The slowest mcdonalds in the world.
Jonathan Pipe . 2024-05-06
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Appalling, items missing from my order and never received a refund. Will never use their services again.
Waheed . 2024-05-05
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It was very bad the order i ordered was completely wrong. The receipt on the bag was completely different to what I ordered. It’s ridiculous last time I ordered the order never come and I had to go to the restaurant and explain.. they never pick up the phone over 15 times I called.
Penny . 2024-05-04
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Food always cold drinks never filled to the top
steve pickett . 2024-05-03
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Ordered large small chips come
kieran . 2024-05-03
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loud pact kinda cramped spot when waiting for food
Go Gina . 2024-04-28
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I was charged for an order which never came
Chiemeziem . 2024-04-26
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forgot all the sauces and food was cold 👎
raniece . 2024-04-21
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my order hasn't been received and it says it has
Angela . 2024-04-20
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Wrong order delivered, I ordered large fries and cola but it came medium size
Rehab . 2024-04-18
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Always good customer service here. highly recommend for everyone
Laszlo Kiss . 2024-04-11
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It's a MCDONALD'S. What new do you expect? It's the same
Deb C (Deb) . 2024-04-06
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Not very fast, even I ordered at the self-service, wasn't that busy either
Derek Baker . 2024-04-04
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We arrived at this McDonald's at 9:44 and placed our order via the app a few minutes later. 20 minutes later we checked the status and it said that it had been delivered. We went up to the counter and 5 minutes later the server served us and realised he had our ticket in his hand. 5 minutes later we received our food. Which was cold. We sent it back and had to wait another 10 minutes for our food to be delivered. This batch was missing a portion of chips and the food was warm. It wasn't just us, delivery people were complaining at the wait time as was other customers. We will not be coming to this restaurant again.
Luvli . 2024-04-04
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Disappointing Experience: Cold Food and Missing Items I recently ordered McDonald's and unfortunately, it was a disappointing experience. Not only was the food cold when it arrived, but also several items were missing from my order. It's disheartening to receive such subpar service, especially from a chain like McDonald's known for its efficiency. I hope they can improve their quality control and customer service in the future.
Corey Mason . 2024-04-02
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Always something missing tovthe point where i am now fed up of using just eat...because when i feedback i never get refund ...straws fries and sides always one missing and i order regular aswell...fair to say i will be taking my money elsewhere
Samehra . 2024-04-01
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There are great people in here tonight. Lots of reading people. All enjoying McDonald’s. They are being really looked after. So please definitely come to this McDonald’s. P.s. There are some Americans here too. Showing reading is a welcome to all nationalities. The Americans have left now. Hopefully they will have a good time in reading. P.p.s there are still really cool reading people in here enjoying McDonald’s. P.p.p.s it seemed to get very quiet in here but now more nice people have arrived. Which is good. There is a nice man at the counter. Maya is cleaning. P.p.p.p.s there are still lots of cool people here. This McDonald’s is such a welcoming placeu. Plus they have nice chairs. P.p.p.p.p.s there are still lots of cool people here. Mayo is getting a lift home with her husband which is good and hopefully the other staff will get home safely too. The Deliveroo man came I think this McDonald’s is good for takeaway. The drive through is also good and it is open. P.p.p.p.p.p.p.s there are two nice gentleman speaking Urdu Hindi it sounds very nice. P.p.p.p.p.p.p.p.s now the uber eats man has arrived. I think sometimes the drivers swap bags as I’ve seen that before so I’m not one hundred per cent sure he is from uber eats. But he probably is. I checked and the Deliveroo man has three accounts. The just eat man works for just eats. P.multiple.s I have so much in my head tonight McDonald’s are thank god you are here. You are so caring and giving and make a lovely grilled chicken salad. I can’t stop thinking about all the women and men who suffer and how people who help them deal with it. They do so much. I am so insignificant and I am nothing. These people who help others in their work from McDonald’s to the police to everybody are incredible., I am so humbled by them like David the paster said. Mohmood was so calm and helpful. Thank god he was there inshala I think you say. You think about the past but you can’t do anything about it that’s what I try and tell myself but it’s so messed up. People are hurting so bad. What can we all do to help each other from not being so messed up. Mayo is a manager in McDonald’s and she helps people not to be messed up. Going to close thanks McDonald’s we love you. Still thinking a lot. GWR have helped a nice lady with a taxi. If they can help they try to and they’re amazing. Cant stop thinking about all the people who help each other. In this world if we all help each other we can get through. All the nhs all the companies everybody. Deloitte helps everybody. 5m futures changes lives. We just all have to help each other. You can see the great McDonald’s from the pictures. The young McDonald’s staff are the future of the company and the future of this great nation. They work so hard in the kitchen.
Crissy D . 2024-03-31
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92 Opinions
I really like this handy coffee bar and the double espresso tastes great. The biggest thing I remember though is when I came in here once and there was a very nice gentleman serving. The woman in front of me was being dare I say it pretty challenging and he handled her so well. I almost wanted to say to him wow well done you’re amazing but I didn’t for some reason. Just got my coffee and went. But either he was just a natural or Costa customer service training is excellent. The ladies were very nice today so I think it could be the latter but the jury’s still out. Anyway good coffee. Definitely recommend.p.s good water Further to my last. Very good location for thinking through plan for coins. Everybody going about their day. Very nice coffee and water again. Very nice staff. Good sturdy outdoor furniture. Good colour too. P.p.s the guy with the great customer service skills has been with costa for eleven years!! and is from latvia. I think he deserves a coin. Very good espresso again. P.p.s I am back in Costa again and it is great. All the reading people are going about their days. It is work and school time. There are a lot of people waiting to speak the helpful GWR staff at the window. P.p.p.s now I know properly everybody’s names: Heema, Natalia, Rolands, Lucy, Tamara, Irina and Supervaky. They’re all such lovely names. The coffee is really good. P.p.p.p.s I’m a bit confused now. Because Heema said not everybody wants to share their nationality. And we are all British. But then people are from different countries too. S how does that all work out? P.p.p.p.p.s you can get Costa key rings here as you can see in the photo. I think it’s a cappuccino and it has the milky sign on it P.multiple.s I lost my piece of paper with everybody’s names on but i found the names again and they’re such nice names. Very busy today. Station is doing well. Gwr are at the windows helping people and at the turn styles. Lovely Reading people are chilling and moving around on the trains. Burger King is shut. So is Krispy Kreme’s. Cleaners have been cleaning. Costa coffee very good. Nice espresso. All the kids are going to school not sure what schools the go to. Lots of different uniforms.,
741 Opinions
Have had food here so many time, worth the 40 mins drive food is alway fresh and really nice. Also they do the BEST faludaa.