KFC Reading - Oxford Road in Reading

Exceptional service from Lily, such a valuable member of the team at KFC

The kfc I visited today was fantastic better than bored st mail.

Great food. Good service. Clean restaurant 👍

Great customer service and the food was amazing

Usual KFC fare well cooked and presented. Rapid service along with polite staff. Good car parking.

Good kfc, restaurant clean, parking right outside

You definitely need to retrain your staff for customer service. Worst 1 minute interraction I've had in a while.

Food was KFC standard, arrived swiftly with friendly staff The restaurant is clean and warm. Atmosphere calm. Downside was the restriction on amending meals for similar values, handdrier in ladies didn't work today and no visible recycling taking place as it's finger food that makes your hand greasy with a hint of salt. An alternative for having to go to toilets for wiping/cleaning hands would be a thought 🤔

Absolutely terrible place was told couldn’t. Order at the till any more . So order via the machines the lady on the desk said tell me your order number and I will make you the unseasoned fries so me and my mum did this . Our order was called and the fries were the spicy ones which we don’t like . So she cooked us the original and had to wait so the chicken was then cold . I had a large my mum regular . My mum had double the amount of fries that I had for the money paid the amount of fries is so bad . We won’t be returning would give zero stars if possible

Amazing KFC in reading every time fresh chicken and fresh burger 😘

Just KFC. That's all it is. Can't say any more than that. Fast food. Good solution, better than McDonald's

Amazing experience there love the environment and well managed store with well trained member

Would've given a minus if I could. Customer service non existent all staff including manager rude. Mistake after mistake and no accepting of their fault. Terrible place. Stay away!

Well managed atmosphere And. Well managed member

Portions are hit and miss, always check before you leave that everything has been actually given to you. The size of the fries portion is just a con, especially when they want more money to go ‘large’ , won’t go again due to this, if fish and chip shops can give you a decent portion, I don’t see why KFC can’t. Rip off. The pictures are of the actual portion of standard fries, a 5 year old would want more

Clean environment with amazing food I enjoy it

The food was very fresh and hot and service was very quick and fast store looked well clean and organised.

The guy Dilip is amazing and always with 5 star smile every time and perfect packing with perfect presentation whenever I came there he treat me like a friend and the environment is very clean

Amazing service and friendly people and clean environment

The worst experience ever!! I’ve mad two order tonight. One which never arrived and the other which also never arrived! I’ve been told on both orders that I’m not getting a refund. I strong advise someone calls me

Best quality chicken from KFC in reading I think. Did not disappoint. The delivery guy was fast for sure I got my food delivered in no time.

My order was not delivered I was charged but order didn’t arrive! No answer when I called. Wouldn’t give one star but I had to

Great food and friendly staffs much better then other kfcs in reading

The food was very nice it crispy and properly cooked and perfect taste and enjoyed it also the service was very good and super quick I will like to come again

food arrived stone cold now gone in bin waste of money

The food was cold this is the second time ordering from kfc and it was cold. Also ordered more than just popcorn chicken. Ordered two wraps and signature fries for a £10. Never received these.

food was inedible. cold and over cooked. had to throw it away.

KFC serves up perfectly crispy, flavorful fried chicken that’s something which is always satisfying. Location is also the best with hassle free parking. Best customer service offered as always. Keep going 🎉

KFC never disappoints! The service was fast, friendly and efficient. The chicken, as always was crispy on the outside, juicy on the inside, and packed with that signature flavor that keeps me coming back. What I love most about this KFC location is the consistency, whether you’re dining in , taking out, or ordering delivery, you know you’re getting quality food that’s always hot and fresh. KFC is a classic for a reason, and this location lives up to the brand’s high standards.

After the experience I’ve just had, I would give zero stars if possible. Placed my order on the app and collected through the drive through. Got home to find the burger missing out of the box meal. Called the store and explained the issue and stated I’d return to the store once I’d eaten the rest of my meal. Returned around 30 minutes later and struggled to speak to anyone. A staff member found a team leader, who went and spoke to someone in a side office and then confirmed my missing item. He then vanished off out the back. A staff member appeared and handed me a bag, apologising for the missing item. I asked to speak to a manager again, they just shrugged. I asked who I speak to in order to complain and she walked off, returning with the store phone number written on some paper. I said I already had the number and asked why anyone with authority in the place was hiding. She shrugged again and I left the premises. I returned home and opened my burger to find a stone cold, rock hard tower burger. This was clearly the burger they hadn’t placed in my bag earlier, didn’t even have the courtesy to make me a fresh one after having to return to the store!! Last KFC ever, never again. I’ll be visiting the lovely orange fronted chicken venue in future.

Ordered 2 kfc meals from the Oxford rd branch 1 mile from my house , the order took over an hour to arrive and the food was stone cold an the cans of Pepsi were warm ! Quite an achievement for a branch so close ! I tried multiple times to call kfc oxford rd but no answer , this is not the first time it's happened and am unsure if it's the store that's bad or the delivery drivers either way it the last time ! Stay away folks or enjoy late cold greasy food !

wrong order 1st delivered 2nd time correct but drinks missing

I tried to call the restaurant and they did not pick up therefore I could not cancel my order but other than that it was good

I ordered a single ""bucket" for one. It arrived in paper bags. Where was my bucket.

food was like it had been microwaved, straight in the bin .....👎

a whole meal was missing from my order

Thank you oxford road kfc for good quality of chicken and service.

Thank you so much oxford road for amazing chicken .and thank Dilip for best kfc experience .kind and helpful guy

Great customer service and delicious food

They don’t not fuckijg deliver my food they should get sacked

I went at dinner time around 8:45 lobby was very neat and clean and food was very fresh and hot . We enjoy our dinner very well and staff were very good on presenting and friendly suggest us to get party bucket .Thank you oxford road kfc

Its one of those places i go for 2 reasons1. Convenient from my workplace. 2. Loyalty to brand kfc otherwise i wouldnt set foot there. The staff arent polite, they always look tired and uninspiring, regularly get orders wrong. Dont explain anything.

Daughters fiance collapsed in carpark yesterday, thankyou for being supportive whilst they waiting for help to come. The guy who helped deserves a special thankyou from his boss.

Order did not arrive and driver did not come

All memories belong to KFC Oxford road. Thank you.

Chips were soggy but overall an okay meal

Great food, quick delivery. Thank you

i didn't get my drink and i had pay for it

2nd time, quality poor, plus the choice was really bad - as before 4 of the same piece of chicken,legs, and then two small pieces - very poor and will not order again

Very soggy chips!!!!! Chicken coating was also soggy and falling off! The bag had been torn open. Very disappointed 😞

Very friendly staff in this store are ready to help when a problem occurs. There's actually staff at the till ready to serve if you need it. One of the only KFC in Reading to serve sundaes. They are very generous with the toppings on the sundae. The lady even asked for a second opinion from a colleague. The food service is very quick. It's quite spacious with loads of places to sit and very clean.

very friendly customer service from the driver

Food was cold and chicken was hard skin

The bread was old, the lettuce looked terrible, and I ordered 4 zinger burgers, only 3 were delivered..... no answer at the restaurant

Asked for a tight but were given a drumstick

The order arrived quickly and the temperature of the food was great

Ordered 6 piece's of chicken bucket ,takeaway when I got home to my shock and horror I found 5 chicken drumsticks in my bucket out of the 6 pieces in my bucket , and was warm ,if I was eating in this would of been returned immediately, getting a refund

Had 4 drumsticks and 2 thighs in our 6 piece bucket, no rib or breast. Chicken pieces are not distributed out evenly so you get bits of each. Not worth the money so will not buy from kfc again, disgraceful!!

They serve you a fat portion of pure KFC

Worse KFC ever always check your order they will get it wrong every time never coming back to this KFC 5 times wrong order and if u complain they don't believe u and say you didn't order that save your time and money

Incorrect items were delivered. Ordered a zinger box meal and got a side rice and some chips..

all food cold soggy chips not happy

Luke warm food, not delivered in an insulated box, just a carrier bag. Driver ripped bag handing it to me and to top it off, dropped the bottle of drink which we now can’t open as it will fizz over and be flat as a pancake. Not happy

Need I say more? This chicken is still clucking! I feel sick to my stomach

Oxford road retail park KFC is the best in Reading.

VERY UNHAPPY AS MISSING FOUR PIECES OF CHICKEN!!!!!

Soggy coating on the chicken all stuck to the paper bag!!! Out of 6 piece bargain bucket 5 of them were tiny drumsticks. A bit rubbish really!

really annoyed, completely wrong order turned up

Food was freezing cold as was late, tried reporting at the time but nothing ever came of it, thought I had a refund but nothing on account. Inedible had to be binned

Polite and efficient service.

Unfortunately yet again items left out of the order when delivered. Lukewarm chicken. Food quality and service below par considering the cost. KFC definitely going down the pan

Food had split out of contains in bag

our house has been here for almost 100 years and I have even dropped a pin on the house on your map,.yet your drivers still try and deliver to another address , time and time again! Making my food cold, unacceptable! They have sat. nav. yet still I have to go to another street and wave them down.....

Burger bun was harder than a rock inedible

Nice clean place with good service. For some reason the food was not the same as KFC.

Chips were soggy but the rest was tasty,

My chicken burger from my ultimate bbq burger box meal that I ordered was dry and over done. I was very dissapointed as in the picture on the kfc website it looked so nice. I have been buying food from kfc for years now and always loved any of the different types of chicken burgers they do. But over the last year or two I have not been impressed with how the chicken burgers now taste and look. As I said previously the chicken was and is often dry ,over done and hard around the edges on the outside , such a shame really.. :-(

Have not received the 1.5L of pepsi.

food wasn't very warm on arrival, otherwise it was good.

As Belinda Carlisle said: "oh heaven is a place on earth"

75% of order is missing and no way to contact anyone.

past two orders I've been missing two items. was only refunded once! would not order from here again!!

some items missing, also had asked for specific chicken pieces but got the wrong ones

food stone cold as driver spent 15 mins in wrong road.????? food thrown away as sgone cold.......

It's. KFC and that's what it does, pretty average take out.

didn't receive my order. it said it was delivered but I never received it

Always great service always fast in the drive through

Greasy chicken. No napkins. the tables needed clearing. No toilet paper

Will npt order from just eat again. Worst delivering site ever

delivered with care and the driver was very polite.

Didn't get even close to what I ordered, (please check) nore did I get given any cleaning products (wipes, serviette etc) my fault for not checking but otherwise the food tasted great.....

For chicken they are simply the best

Not been delivered, where is it

My juice was not added to my meal and also the salad was very saggy. I am so much disappointed. I request for a refund thank you.

fries cold and not tasty. burned dry chicken piece.

Was missing the burger from my deal was meant to get 2 burgers and 2 fries for £10 but only got one of each

Empty restaurant was only me and one man in a restayrant and they have a 30 portion of fries aready waiting on a pass. They cold and stain ...

The food smelt as if it’s been sat there for days and then heated up and tasted even worse

chicken looked and tasted like it was sat for long. was dry and cold

Chicken mini fillets where cold and over cooked almost burnt...chips soggy and cold too ... terrible KFC