McDonald's in Taunton Deane

Dirty and untidy. Toilets disgraceful

24 hour signage all over the building but not open 24 hours.

Verry poor service. 3 things missing from meal. Duh food was cold and not nice at all

Ive been to much better...its the bare minimum

Took for ever to get in the drive through if I could of got past I would of left plus the coffee can be the weakest in all mc Donald's iv been in just order a flat white they are okb.

Very lovely the server are so kind to you and there's no delay on the foods it's well cooked and it's jus amazing!

McDonald’s Cross Hands. One of the few 24hr McDonald’s left in Wales that are actually open for 24hrs. Food was hot and fresh, quick service, do miss salt in the fries though.

We visited one of the McDonald's at j23 today and a lady works there needs more money for the work har done.. the food lift was not working... to make sure anyone had there food hot so I think we should put our heads together for this lady today .

Slow service at all times of the day, orders wrong after 20+ minutes wait. Always the same, fast food no longer exists!!

served by Iowa at the drive thru, absolutely wonderful, very passionate and clearly really enjoys his job. Would LOVE to be served by him again

Always cold Always forgets dip Usually something missing

A great place to pick up a delicious meal, snack, dessert and most importantly a luscious latte or a lip-smacking hot chocolate!

Haven't been to this McDonald's in Taunton for years but it sure does have good expectations for food, service and atmosphere! :)

Ice cream machine broken. Or was it? V disappointed. Coffee was good.

They had only two staff working their behinds off. The wait was too long. If you're wanting a quick coffee and a burger here leave yourself a good 30min to achieve. Not fast food really. The staff were polite. I visited at about 22:00.

Mainly normal McDonald's as you would expect but just a bit dirty. The chargers were broken and had food from weeks ago inside . Can get quite busy

This is not fast food. I always wait a long time for my order, even when there is no queue, the employees are very slow. BE CAREFUL, they often make mistakes in the order, they may give you a different drink, and they may also put a different food. Therefore, I recommend always checking the order.

Visited Heron Gate on Saturday en route to Cinderford. Had a lovely McPlant and brother had a cheeseburger meal. Service was pretty efficient considering it was very busy. The team seemed to be working well.

Used the drive through. Speed of service and server both fine.

Excelente staff, my burgers were nice and hot, not like some Macdonald's I visit and eat cold burgers. Keep up the good work.

Parked up and did an order on the App. They didn't include the dips requested and left out one of the main wraps ordered. They put things right when I went in, but the point of the park up and order is do you don't have to go in.

Ideal for stopping at, near service station

Chicken burgers will u mind the crispeyest burger I have ever tried chip were a bit soggy but still the best chips ever there coke was a bit wafted down but order no ice amazing still cold 5 stars I will be coming again

Like every drive through McDonald's.

Food and coffee were both cold but everything was very clean

I am not a Karen but fast food should mean fast food. Not park up twenty minutes and we will bring it out to you.

Short staffed so long wait for food. Staff apologised so couldn't fault them for things beyond there control.

Lorraine was super helpful and friendly. Very clean.

AVOIIIDDDDDD Had mould on the food when I took it back they asked how it got there and didn't know what it was. It was mouldy egg and they said its probably from the packaging which is already unacceptable. They don't need to look at me and question me like I put it there and giving me dirty looks like I was in the wrong. Absolutely disgusting.

Food OK but drink a bit discoloured hand drier in gents not working

Got home and received an plane milkshake no flavor.... asked for banana top job 👏

Just had the friendliest and most polite experience of being served by a kind chap in the drive thru; whoever you were, your service was appreciated! 🙏

Ordered on the app for table service. Food came out quick. Although we had to ask for another coffee as one came out cold and we had to chase up a missing food item. They were very quick to rectify with good customer service.

Food was not warm unfortunately and waited quite a long time for it to arrive (didn’t look busy). Receipt printers not working and informed staff who said they haven’t worked for years… wanted the receipt so I could give feedback on the cold food

Cold and dry fries. But 24 hour food stop. I would try them again for hot fries but takes an age to get them

Extremely badly staffed and extremely rude and bad manerd the worst McDonald's in Somerset infact I would say the worst McDonald's in the south West

After waiting over ten mins for food, the chips were cold, and I bit into a burger that burnt my mouth. It was not busy. I did tell a member of staff.

It says its a 24 hour drive though rubbish !!! 2:30am in morning them were close totally BS.

Great location near M5 for breakfast

I was actually surprised the food was hot for my drive through order. Staff were happy and helpful. I was that happy with my order, I went there again the next night also.

Normally bang average and cold. Today was much better

Called in last Saturday for 2 coffees and a chocolate cookie-waited around 2o minutes only to be served a 1/2 cup of coffee in one cup (other one was ok) and a cookie that was in pieces (it looked like it had been run over!). 2 others waiting at desk -1 was short of items in her order and the other had been waiting in excess of 40 minutes! Someone else walked out after ordering as couldn’t wait any longer. Called in today for 4 coffees and a hot chocolate using drive thru as thought it would be quicker but slow service and when we got to collection window she said 4 med cappuccino and -hot chocolate then proceeded to give us only the coffees. Come on McDonalds get your act together. Certainly not a fast food outlet!

It states, this Mcdonald's works 24/7, but neither restraurant was open, nor anybody answered in Mcdrive, and even though I saw some people inside, they didn't show up. Can't rate the food

Cold and uncooked hard and cold in the middle chips. Partially cooked chicken selects. Now I remember why it's been 3 years since my last mc Donald. I'll give it 5 years till my next

It's very rare to go to this kind of fast food! But the food was great and the service was very good.

I've been a regular at McDonald's, and overall, I’ve had a pretty good experience. The service is consistently friendly, which I appreciate. However, they do tend to get my order wrong quite often, and I've had to return several times due to cold food. It’s a bit frustrating, but the staff are usually quick to fix the issues. One major concern that really needs attention is the pothole outside—it's quite a hazard and should be fixed ASAP. Additionally, I've noticed groups of kids hanging out in the car park in the evenings, smoking weed, which can be unsettling. Despite these issues, I still enjoy visiting this location. If they can address the order accuracy and the external problems, it would make for an even better experience!

It's McDonald's and a busy one at that, so what you see is what you get ... although the food never quite appears as it does in McDonald's photos.

Had to wait over 30 mins for our food, clearly prioritised the drive through over restaurant customers... and then had wrong coffee, no dips, no mozzarella sticks...had to go back twice and wait another 10 mins... Then as it had now passed 11pm wanted us to leave...We refused as had only just got our food...not our fault theirs!!!

Recently attended and the inhouse service was really great, the front of house person spotted my daughter and bought over colouring and activities for her.

A macdonalds, the harder they try the worse they get. Slow service, items missing from the menu. Restaurant was clean. They did have shakes: making them better than most.

Great McDonald's which is clean and food is always piping hot. Staff are friendly and efficient

Not 24/7 it claims it is but it always close night time around 2 am till 3am for system update..

Only open 24/7 with drive through, was turned away by staff

Taunton McDonalds has some of the nicest staff. Well done you lovely lot.

Very busy store as you'd expect for being just off the motorway. The self order screen froze and my account was still logged on so couldn't use another screen. The lady who was tidying tables was incredibly helpful but my 2* service rating was for the young guy with glasses (manager apparently)who restarted the machine, told me to use another screen, eventually took my order at the counter and couldn't wait to get off the till - he said "anything else" with the most distintrested tone. It was incredibly annoying as it took 30mins to get out order in and with 2 hungry kids in tow, we were made to feel that it was our fault. Wouldn't visit again I'd rather go to the next one

Is what it is cheap and cheerful always clean and tidy though

Said they couldn’t customise my order as they were too busy and were very rude to me all I wanted was some sauce on my burger apparently this was too complicated for their small minds

Waited over 20 minutes. The food was not as nice as most other mcdonalds I've visited.

Collect order on the screen for 10 minutes but guess what order isn't ready. Fudging the numbers to make it look like they are on time.

15 minutes to prep one happy meal is actually a joke.

Used the drive thru, standard average food but service was great!

Stopped for coffee. Wasn't great but service was fine.

Not a fan of the new layout here but food good and service ok.

Ordered in store. The food took 15 mins to be ready and was cold ..too long to wait for fast food

Cheaper to get breakfast deal with extra hash brown instead of muffin meal. Guy taking orders gave wrong answer when asked which was cheaper so do the maths yourself 😉

Self service not working, not giving receipts or order numbers....staff seemed not to know how to fix this. Toilets were disgusting 🤢 🤮

Would give a zero ordered many times and all it is is mistake after mistake or missing items. Today ordered a really simple £15 order and 2 items missing out of 8 call the store to be told we can’t do anything. So you can make the food take the money and then just forget to put items in the bag and then not fix any mistakes. Management should actual do their job and take control

Great place for food, service was perfect. Iowa I think his name was is always a pleasure

Sat waiting at the drive through speaker for 15 minutes gave up in the end and drove through to leave for KFC instead.

Always a good place to go for a very quick stop and go meal

Really simple order took 15 mins and was almost cold. I asked for it to be replaced and they could not have cared less. The manageress spoke to me as if I was odd to expect my food to be warm. Total "could not give a toss" attitude. Weird.

Nice place fast service and food very fresh

As good as McDonald's gets. At least the chips were hot!

Went round the drive thru with two orders and got asked to park up. First order comes out, kid drops it off and is straight back in the restaurant so no chance to ask him about the second one. Can’t blame him, he’s most likely aiming to please his manager. Went in once to ask where the food was after 15 minutes, young girl told me it’ll be out next and apologised, so I went back to my car and carried on waiting. 15 minutes later I go back in, asking again where the food is as I’ve now been waiting a half hour. Different guy asks a group of managers stood having a laugh and a joke which is sound, but if you could try and do your job at the same time that would be fantastic. One of the managers says “well that’s what happens when you drive round the drive thru”. Probably shouldn’t be asking people to park up if you don’t want them to park up, and also, how do you have no idea who is in one of your designated parking bays. Turns out the food and drinks had been sat there the whole time, but no offer to re cook them, as clearly parking up when asked to park up was my fault, and I should’ve actually refused to park up in case the manager decided to change her mind. Not ideal but then again who doesn’t love a cold Big Mac and a hot chocolate 👍🏻

Absolutely rubbish McDonald's. Takes ages for food. Not enough park up bays as usually the entire que is asked to park up at typical meal times when they should be prepared. When you finally get your order there's usually either something wrong or it's cold. They literally NEVER have milkshakes or McFlurrys so it's a complete waste of time advertising them here.

very good breakfasts at affordable prices👍

Service could and should have been a lot better, apart from all the bins outside being overflowing encouraging the seagulls to gather the lad that was supposingly cleaning the tables used the same cloth (with cleansing spray) 8 times while we were there, crumbs from the tables were left on the floor, all he was interested in was his reflection in the glass to rearrange his hair!! What happened to spraying the tables after each use and sweeping up the floor? Very disappointed with the venue.

Despite being advertised as a 24/7 location, this McDonald’s only offers takeaway service during certain hours

Every single time I’ve placed an order a meal or parts of it is missing and we don’t get it delivered at all. I have to get a refund. Spoken to the restaurant on the phone and it still continues to happen.

Slow counter service. Drive thru seems priority.

For a company to say "fast food" and take 15+mins to make an order is false advertising. We all know it's not really food, it's convenient. However if it's not fast, and not food....then what is it?

Part of the order was dry and tough to eat but other parts were better. They got the order wrong as well.

App order was placed for drive thru collection but whoever prepared my meal didn’t omit the ketchup, onion and mustard, all of which I either destest or I'm allergic too. The receipt was correct though! Also, I was watching the server whilst waiting in the drive thru queue and she was virtually chucking the food at the customers in their cars with no politeness or care. Not up to the usual McD standards!!!

The food and service is amazing, but I did have a problem with the toilets that were disgusting, there was no toilet roll in the gents only cubicle and when I informed a member of staff the response I got was "oh OK" by the time I left (10 minutes) no one went to resolve the issue which could have left someone very embarrassed 😳

Excellent, double egg mcmuffin and cheesey bacon wrap

If I could give it a 0 I would ENOUGH SAID

Visited today (Friday 21st June), got amazing service from Kieran Reading his name was, very helpful and polite. Really made my experience worth the while, good lad.

It took ages to get the wrong food.

Don't go here hankeridge Taunton is appalling my family have been going there and 1 out 8 takeaways was correct Then you have to wait for the whole order again and they even got that wrong

Ordered a meal which I picked up from drive through. Nice chips. Cold burger, dry with hardly any lettuce, minute amount of onion, one very small gerkin. Really disappointed.

Went here for the first time just to get some drinks coffee and oasis and I was the only person in there waiting and I took around 20mins for the drinks to be done, for me that is slow especially when you see roughly 7 people behind the counter just talking 🫤

Ok but little help for the not so capable idiots like me.

Assuming they've changed the servers in the drive through recently as our order has been correct recently and they are even remembering to buy in the sauce 👍👍it also seems like they are cooking food to order now as its always nice a hot when it comes out. They've definitely improved there standards lately

Missed nuggets and a burger out of the order 😞

Service was quick and efficient as should be expected

Incompetence at its best,i dont know whos the manager here,but its obvious he/she/them/they and so on,has/have no clue on how to run a restaurant.After waiting 40+ minutes for a bloody McChicken and some bites,i receive a cheese burger with large fries.

Ordered click and collect and all good. Was crazy busy when visiting so glad I did.

Chicken wrap, not as good as other locations

Blunt most of the time but mot really there for a convo. Around 7/10 times you go, the mcflurry machines "broken". Foods normal for maccys, not the worst. Would recommend wellington one down the road, it's so much better !!!!

Pipa was brilliant the system went down and she very kindly helped and sorted everything very professionally.