KFC Taunton - Hankridge Way in Taunton Deane

Went in there today I was very disappointed on one of the staff (jenifer or jeni) was very rude when she severed my food I’m not going there ever again

30minutes stuck in the drive through. Only 2 cars ahead. 20:45pm quiet as anything. Why? Ice cream down as well

I recently visited KFC and have mixed feelings about the experience. The food, as always, was great-tasting—crispy, flavorful, and satisfying. However, it was clear that the location is understaffed. I noticed that tables were filthy, which was disappointing and made the dining environment less enjoyable. The wait times were around 20 minutes, which felt excessive, especially when the restaurant wasn’t particularly busy. To top it off, my order was wrong, which added to the frustration. It seems like they need to streamline their operations and improve staff training to get things back on track. Overall, while the food is delicious, KFC really needs to work on cleanliness and efficiency. I hope to see improvements on my next visit!

Worst KFC ever, got home and they’d missed my sides off of the order.

The food was okay but the service was unbelievably terrible. Felt unwelcome. When I believe 50% of eating out is the service you receive and it was ruined by the service. I felt embarrassed to go tell them we are missing bits of our order to then they had to get a manager over which was even more embarrassing we didn’t want to cause a stir just we was missing stuff but to then be approached by two members of stuff to then tell us we was wrong was awful, everyone heard and everyone was looking. We went out for a treat to leaving wishing we never Bothered.

Problem paying online so went to counter no one about for ages so shouted to drive through young lad who ran round trying to find the person couldn't find so he checked my 3 payments not gone through and manually ordered my items he was very pleasant helpful and got my order sorted and brought out. Another young lad who was having a meeting with the manager in the restaurant saw my keys money fones etc on table and went round looking for owner being me incase forgot or left the restaurant. These 2 lads need a reward from kfc management what ever the process is compared to other restaurants they are worth keeping thanks

No dip - the dip was very important!!! -

Completely the wrong order extremely disappointed. Ordered a share bucket with sides got a boneless bucket and no sides!!!

All I can say the food was great we really enjoyed it thank you

the delivery man was very polite

normally i order from eastreach but not once do they give you sauces you ask for and food is always cold. i tried this place and on the first time they provided requested sauces and food was hot and nice to eat. will be purchasing from here instead from now on

Great hot food however didn’t expect it to take an hour to be delivered. By the time it came we had gone past the point of wanting to eat so late but we were unable to cancel the order

A very pleasant experience, we are of the older gender and couldn't use the touch screen gadgets and a very pleasant, well mannered young man assisted us, he made us feel very comfortable an

wrong items delivered and some items missing. disappointing

They left a note in the bag saying they have ran out of most things and gave us 2 drinks and a bag of chips when I ordered £30 worth of food

The order came to the table very quickly. Waiting time approx. 5 minutes.

All good just some items missing like the gravy and hot wings

ordered food at 6.50 said it was 20 mins delivery time the only reason I ordered kfc today turned up at 8.30 kept changing the delivery time not good enough terrible service and most of the food was luke warm no happy 😑

Missing an entire meal. Refund doesn't cover the service charge for the service you didn't get

Great chicken, pity about staff can't count, ordered 3 wraps got 2, no popcorn chicken and 13 pieces instead of 14. Totally disgusting

ordered a 7up, was given a tango orange. had to build my burger as it was just dumped in the burger box. sauce wasn't in the burger so burger was incredibly dry. N napkins provided

Worst takeout eating experience in a veryobg time. Firstly we used the drive through but had to wait in the car park for our purchase, chicken was soggy and salty and burgers were no where near a KFC Zinger quality.

I was missing half the order there was no popcorn chicken no gravy only 2 portions of chips and only 5 pieces of chicken very poor show

Went through drive through. The food was the best we had in along time.

Very busy place. However, service was good and food was piping hot. Convenient location easily accessible

Staff seemed flustered. Presentation of the meal was poor. My drink was leaking, and was replaced, but attention to a Pepsi soaked tray and mat was not addressed. Not the experience I have had at other more professional outlets.

Very fast service, very clean toilets.

Was waiting about 15mins for food. That is not fast food!

After sitting down to eat, my girlfriend took a bite of her burger and noticed it was incorrect. I took this to the counter where I was ignored for about 5 mins, finally I got someone's attention and they quickly rectified the issue. However that wasn't the last we would see of the incorrect burger, a family sat down next to us with their food and opened their burger, to their horror it had a bite taken out of it... Guess who took the bite out of the burger.. That's right, my girlfriend had taken a bite out of it before noticing it was the wrong one, the staff didn't bother to listen to me when I had said it was the incorrect burger and had been bitten and just served it to the next customer which is a HORRIFIC violation of health and hygiene, it should have been thrown away regardless of if it had been bitten or not! All the staff behind the counter were sluggish, bored and couldn't care less, I have seen more enthusiasm at a morgue, they were very unapologetic to the family next to us. It was also like sitting down to eat in someone's basement, very dark with poor lighting and all the red lights made every piece of chicken look uncooked so it was hard to tell if it was safe to eat or not.

Great food could have done with more fries tho

I went to the drive through them not allowing me to have enough time to order when I realised I ordered the wrong box meal before I paid I explained I don’t think I got the right one the lady said there’s nothing she can do make me feel very rushed and overwhelmed won’t be going back there with me having autism I need time and try should allow everyone to have time and they should understand so I got made to pay food wasn’t great burger was dry chips we’re average and drinks where small then normal being understood and then allowing me to have time that all I ever ask but they failed I felt really uncomfortable and not satisfied

Hands down the best KFC I've been to, staff were lovely, food was good and toilets were very clean

At the end of the day, it's KFC. You either love it or hate it. What let's this establishment down is the mess outside and inside the restaurant. The wait time for food is sometimes ridiculous, and the fact that half your meal is boxed but left open on the side so when you get home everything is cold. I don't eat it, but hubby loves KFC.

We ordered 2 pots of beans one was fine the other was half full .

Drive through difficult to hear the person taking the order. The collection point felt like we were putting the server out by ordering. Chips soggy chicken dry. Sorry but very disappointed. No return visit.

delivery driver talking very loudly on phone outside when delivering woke up my child

Only 3 bits of chicken in tbe mighty bucket!!

No order - driver brought the wrong bag and I refused

Food was cold and chips was rock solid, I did try and call the restaurant but no answer,

ordered beans and gravy but got 2 gravy

Absolutely shocking!!! Items missing! Very poor quality!! Sort it out

It was wrong. like completely the wrong order

Twice now I've eaten here only to have an upset stomach later. Eat here at your own peril.

Never Turned up! I was left without any food

My food was dripping with fat the box was split open. It was not nice at all we could not eat it

Food delivered very quickly and was still hot despite it being a busy Friday.

Waited 30 minutes for our order at 9.30pm and was given the food without our drink, then offered 2 wrong drinks, sent them back and was told the order wasn’t put through because the machine had been cleaned. Not my fault I ordered so long before that they had started to close up. Correct drink finally given. Got home and the entire order was wrong. Totally unacceptable for a fast food outlet. Poor girls just kept apologising. KFC train your staff!!!

Customer service was terrible on the drive through asked to park up and wait for order which was not a problem, but then when the person bringing us out our order just casually dragged it along the floor pretty much and then just threw it through the window and walked off.......umm cheers then 🤣 great customer service....not 🤣

Two rice missing Gravy missing

disgusting, late, no hash brown, worst order

Chicken was disgusting and very small taste of KFC has gone it’s not the same very disappointing

Drive through was quick and easy will go back again

Asked for no drumsticks and guess what I got not happy have tried you again with no luck so defo will not order again as it goes in the bin what a waste of money

mediocre food, very rude shift manager/team leader (grey shirt), so bad even the counter staff apologised for him. (12.5.24 2pm ish, should be easy enough to work out who was on shift, if you can be bothered). weird 'drill' type rap music played over tannoy. not really suitable for family dining.

New kfc what you would expect good food and a drive through

The experience was horrible. The quality of the food was so poor. Their service was very bad. These all depends on the staffs who working their. The experience will be different with different staff.

some of my items missing. food was cold.

Delivery times kept changing and part of my order was missing

meals were wrong, we had missing hot wings, missing chilli dip and we had unwanted mash potatoes, but as we were already disappointed with justeat we just git on and eaten it thanks for getting the drinks right

Would like less drumsticks which I have had on many occasions but I still try with you not sure I will in future sorry

My daughter and her 2 friends have all been sick after food purchased on Sunday 28th

Was very impressed with staff member Lottie some people had made a mess drink all over floor which she cleaned up quickly also I mentioned to her that our drinks tasted not right iced tea hardly no flavour she took the drinks and replaced them such a polite friendly person.

Proper Good time with the fellas this weekend. Lovely staff, especially that one called kye. Very helpful and got our food to us proper fast. BOSH.

cold food and took an hour and a half. didn't communicate to tell me there was a delay

Food was tasty. Went on a Sunday evening, it wasn't very busy. It was very messy, rubbish everywhere, bins overflowing and no toilet paper in the toilet.

Miles better than any of the kfc restaurant's in exeter happy to drive to taunton at least you know the food will be hot

UPDATE: Tried again, worse than the first time. My mistake for thinking it may have improved…. Staff at drive-thru window incapable of taking simple order. Asked to make the meal a box meal, was told this was not possible (despite it being on the menu). Two incorrect burgers received, despite being confirmed by staff twice. 8 additional pieces of chicken ordered, only 6 received. Went inside to complain, staff rude and again seemingly rushed despite there being only one person on the drive thru and two in the restaurant itself… ————————————————— Food OK if you ever get what you actually ordered. Received order missing the two drinks, was rectified by staff then providing the two incorrect drinks... Salad box received rather than the Rice Box which had been ordered unfortunately didn't realise this until I was home as I didn't think to check this whilst in there (didn't think it was possible to mess up a rice box). Whilst waiting, witnessed two other people receive the wrong order. Staff incapable of managing small queue without errors and long waits.

Had all drumsticks and thighs not nice will not order again

order made at 5.50 delivered at 7.30 terrible arivel time kept changing not good enough 🙃

Delivery time kept changing so hard to say if it was on time or not, food was good and hot but there were some items missing. Awaiting a refund for said items.

Send someone else’s order, not mine

Never even turned up! Shocking!

Great kfc very fast and great tasting 👌

Went for a 10 piece bargain bucket to take away and got home to find every piece of chicken was a leg !!!! Seems the kids in there don’t care what you get perhaps it would help to get more adult staff who care about there job and the customer!!

After waiting over an hour and a half a delivery driver could not be found leaving us with having to call the restaurant and drive to collect our food ourselves.

I ordered 2 boneless banquet meals that came to 32 pounds and all we ho was 3 pieces chicken I would not say that was value for my money I wish I could give no stars looking for a feast for 32 pounds it's an absolute joke

Lovely meal with my kids, great service by staff member Kye, polite and fast. Will be coming back!

burgers crushed, missing a bottle of drink

Usual KFC food and service was good. The only issue was that music in the restaurant was so loud, had trouble talking. Just needed a mirror ball and we could have had a rave.

The chips are not cooked. Some still hard in the middle and then some are so floppy it’s gross. I just think more care over the cooking times is what is needed. I’d rather wait 5 more mins for the food rather than have uncooked inedible food.

Who upset Sarah??? I don't appreciate my food being slammed down on the counter.

Absolutely appalling in every way possible. Right from the start, bins overflowing outside, litter over the floor. Restaurant tables absolutely filthy and bins over flowing inside. 58 minute wait for food, which was then wrong. Right food was cold. Gravy past sell by time, staff taking off hats then running their hands through their hair and placing their hands over their mouths and then packing/ touching food . Staff absolutely clueless as to whats going on, arguing with each other, shouting at each other. No organisation. No leadership. No control. Manager should be ashamed. Total disaster.

Awful nothing crispy slimy poorly cooked food and kfc wont do anything about it?

Easy to access the place, lots of parking spaces, not overcrowded, good food, per total a good experience

The food is delicious, were a bit busy, I had to go to the counter for asking a staff member to clean the table, cos there wasn't anyone cleaning

Absolutely shocking. Apparently got delivered 2.5 HOURS after ordering. Nothing got delivered. I was already in bed as it was gone 10pm and I ordered at 8pm. Nothing was left on doorstep. Spoke to customer service and I don’t get a refund as they are claiming it was delivered. WILL NEVER BE USING JUST EAT AGAIN. Is 2.5 hours a normal time to wait?!?!?!?!?!

Could do better KFC all the bins overflowing inside and out I told a young lady behind the counter, with a response of we have emptied the bins twice in the last hour, I felt like saying we'll make it a third, but I didn't. Come on KFC set a good example for your customers to follow

Took around 20 minutes on the drive through to get our food and they had plenty of staff working.

Chicken fillets fried to much, Where is gravy, Had beans today already, Lack of fries, Water not cold.

Signature fries are tasteless.

No pop corn chicken, justeat is getting unbelievable lately Customer service is rubbish has well as the service

i didn't received my order. and showing as delivered

I would give zero stars if possible. They keep cancelling orders after making you wait for 40 mins. Extremely poor service.

Arrived and we had no chips in either of our box meals ! Both kids super disappointed

delivery guy was amazing, however i had been given the wrong food.

Just pulled in for chicken and chips for the lunch, it was exactly as we expected.

Customer service zero! Ordered at drive-through, told to wait in carpark, waited 20 minutes, went to find out what how much longer I would have to wait only to be questioned on what I had ordered, then asked to stand aside so they could serve another customer. Joke, I had to wait another 10 minutes only to be given a really small potion of chips covered in salt and pepper and the smallest potion of chicken. The blame was given to it being busy, they need to see Exeters KFC to see busy.

Good overall few more chips maybe but enjoyed

Shouldn’t take over an hour from ordering to review food. Currently 70 minutes since ordering and haven’t received food

All the food was freezing cold. Missing items from what I ordered. Took an hour and 15 minutes to turn up after I ordered the food