KFC Taunton - Hankridge Way in Taunton Deane

Yet another order with missing items

The coleslaw was watery not as good as it was before.

The delivery time kept shifting later and later, when it finally arrived it was stone cold.

I’m missing 2 pots of gravy and a 1.5L of Pepsi Max!

It must be home time as the order was put together with one portion fries and minus the dip I paid for. The chicken was really bad for the fact that’s what your meant to specialise in plus was all cold.

Staff seem very nice tables needed wipe over Overall ok.

Cold food, cheapest cuts of chicken, very disappointed, won’t be ordering from here again

I went after the dinner rush and I was a great experience

KFC cocked up my order again. They must hire McDonald's rejects. Absolutely useless!

Rice bowl was nice, could use some more sauce

Food was cold and took a long time for such a simple order

It was shocking, we pre ordered it for 7:00. I actually went and collected it at 8:30 as the delivery time kept getting put back. Really disappointed

Very late, but needed a bit to eat. Staff seemed to be somewhere else in spirit.

1 driver collected from the restaurant and never marked it as collected and didn't delivered had to call the restaurant to remake and re send the order, no apology or freebies

complete meal and other items missing

Delivery driver was quick kfc were slow time kept going up and up no popcorn chicken in the meal this was very disappointing

Good kfc,better than the one in the town centre

bad as I asked for no lettuce and mayo they still have me burgers with lettuce and mayo when I am allergic

Busy but that's to be expected as it's a Saturday night

Food was reasonable. Really strong kitchen smell/fog all over the place. Must have been an issue with a ventilation system. Food droppings everywhere had to swap 3 tables to be able to find clean one to sit at. Staff could do a better on it

Order tookove 2 hours so far and I am still waiting for my delivery.

Food was cold and only half the order arrived

delivery was correct and on time. Nice chap too. unfortunately he didn't use an insulated bag and the hot wings were luke warm and fries were stone cold.

my food has not been delivered

No separate fries received as part of burger meal and separately ordered fries

Well,worst ever meal. Two piece chicken plus one extra chicken piece.was obviously cooked hours ago and arrived stone cold along with stone cold chips.ordering from here is a disgrace.never again.it all went in the bin.

After waiting 25 minutes in the drive thru, finally got my food (which was like warm at best). Ordered two wraps, which unfortunately were not wrapped. Disorganisation springs to mind, I’d pay to park and go to the KFC in town

Forget half my order and really slow to deliver so the food is always tepid.

The food was great and delivered on time, still hot can’t fault it as it was banging, I recommend KFC riverside to everyone

The quality of the food was very poor. Chicken drumsticks only and the batter was very crispy. Hugely disappointing- I had to throw them away

Over one and a half hour late really poor

only minor thing is that our free popcorn chicken was absent - no big deal but it wouod have been nice to have had it. otherwise very pleased as always 😊

Rice was spilled all over the bag . The pot had 4 lids on

15 min to late and portion of chips and mayo missing.

Food was good quick friendly service.

Food was luke warm, but after almost 2 hours from ordering todelivery I'm not surprised!

No sauces again! Second time going through the drive through and getting no sauces. Won't come to this one again

The chicken was dry, and would knock loudly against the plate as if it’s been sat for ages, the boneless was good but wouldn’t order a bucket again

Too much rapp music, this isn't America ,stale and rubbish interior

Cold and dried out. Worst KFC ever

Delivery drivers never get the correct addresse

Food was still warm & delivery guy was very friendly

delivery driver was very polite, helpful and professional

Delivery was ment to be 40 minutes max but took over an hour

Wrong place on the map. There is hotel. KFC is hide behind trees

My delivery driver was so polite

The chicken was totally cold, the chips were soggy. There is nothing else to say, it was horrible.

Just got a veggie rice box, got home and realised the corn on the cob hadn't been put in - not being funny but there's not much in a rice box anyway so not great to be missing quite a big element of it!

My husband order a fillet box meal - chose his own choice side which was coleslaw. I order a two chicken portion meal - asked for bbq sauce. No coleslaw, no bbq and annoying no serviettes

never go here on a friday evening. there are often 40 minute to 1 hour waits for food and then you realise your burger is luke warm.

All good, not too busy when we arrived, plenty of self service screens, and food was great.

Order never arrived. I hope whoever it was delivered to enjoyed it.

The food was cold. Probably because the coleslaw was in the bag with the hot food. Not good.

asked for 2 breast pieces in the motes as don't like leg meat and got 2 leg drumsticks. delivery took longer than first time given kept moving back. like warm when delivered.

I was told by a colleague that the delivery notes can be seen in restaurant's notes when I put the order through. wrong items where put in the order and when I rang up I was told that isn't the case and again once the food leves the restaurant it's not ththere problem. that's great but that now means me and my partner don't have a meal

Time changed from when the order was put in

Missing items again it’s like the forth time now it’s becoming a joke within the family

Do yourself a favour and avoid at all costs!! A couple hours after eating my takeaway I felt unwell, then spent the next 6 hours being sick! Had only eaten a plain pasta meal for lunch 6 hours before hand so I think it’s safe to say why I was so violently ill for such a prolonged period of time. Put off for life!!!

I ordered a family bucket today and received undercooked chicken breast .The bucket only comprised of chicken breast its a total waste of money had to throw most of the food.staff need to improve their service and also consider the value of money.wish i could get my money back and buy something else.Especially on staff that worked 27/11/24 night

Shame really but it takes so long for the food to come out and i don’t think I have had an order correct ever. We love kfc but this store is poor.

Food was cold and half of it was missing , chicken was all burned and the chips was horrible

25.11.2024 15.15 Hankridge Way - Taunton Our last visit to this KFC. We ordered ricebox and had a half portion. When I complained we received an extra salad leaf. Lol.

Missing items and it’s really just not very good very greasy and poor value for money

Complete wrong order, delivery took ages, food cold really unhappy!

While it's suitable for a quick bite, cleanliness is lacking; food remains on the floor, and the tables have not been cleaned. The staff do not appear to be motivated to work.

not particularly hot bit driver had a bit of a journey and its freezin outside but was wekk cooked.

I live in wellington somerset and picked up order from drive thru in taunton. My food was not only tasty but still hot after I drove back home. The politeness of the staff is to be commended very easy and straight thru ordering system. I would definitely be visiting again

1.5L Bottle of Pepsi Max missing. Driver rude. Food cold. Chips awful

Gravy and fries were cold burger was just about warm enough to eat The gravy had to be microwaved For £20 disappointed

Edit- Went there again on Friday and they missed the spicy rice off my order again. Didn’t find out until I got home. Worst KFC ever, got home and they’d missed my sides off of the order.

No corn on the cob but substitute with extra beans 😔 but food was great 👍

Great hot food. Excellent service,

Ever time we go for take away we get home and some think is all ways missing 5 works stood around it was not busy and still missing a rice book. Do I have to take it all out to check it ever time 😡

Tables were dirty, food wasn't very warm.

Didn’t revive half of meal not happy

Not the best experience tables were dirty and had not been cleaned. Food was cold would not visit again in a hurry.

After placing the order it said it would be 10-25 mins, we waited 1 and a half hours for our food. I called kfc and the person i spoke to was rude, blunt and hung up on me after i said i have children waiting for the food. I wouldnt have ordered

TRULY DREADFUL. PURCHASED THE FILLET BUGER MEAL x 3 (FOR 3 PEOPLE) . THE CHICKEN FILLET IS 1/2 THE SIZE OF THE IMAGES, & THE FILLET I HAD WAS 20% SMALLER THAN THE OTHER 2 MEALS. I TOOK IT BACK & WAS TOLD IT WAS THE STANDARD SIZE & THEY DIDN'T AGREE IT WAS SMALLER THAN THE OTHER TWO & REFUSED TO CHANGE. STAFF DO NOT CARE, THE PLACE WAS EMPTY, NO SURPRISE WITH SUCH POOR CUSTOMER SERVICE & FOOD THAT ISN'T ANYTHING LIKE THE ADVERTISING IMAGES. KEEP YOUR MONEY IN YOUR POCKET & GO TO ANOTHER FAST FOOD COMPANY THAT WE ALL KNOW & CARES ABOUT THERE CUSTOMERS. DREADFUL PLACE

Delivery wasn't what I had ordered. I asked for beans and got corn on the cob! Corn on the cob was already part of the order. The delivery time kept changing. These were problems at the restaurant end and not with delivery not the deliverer.

Awful service, not fast food at all. Unable to deal with just ten orders and no apologies to customers.

Needed to eat before going out now too late to eat

My favourite Chinese in Taunton! Their Wonton Soup is second to none !

Went in there today I was very disappointed on one of the staff (jenifer or jeni) was very rude when she severed my food I’m not going there ever again

30minutes stuck in the drive through. Only 2 cars ahead. 20:45pm quiet as anything. Why? Ice cream down as well

I recently visited KFC and have mixed feelings about the experience. The food, as always, was great-tasting—crispy, flavorful, and satisfying. However, it was clear that the location is understaffed. I noticed that tables were filthy, which was disappointing and made the dining environment less enjoyable. The wait times were around 20 minutes, which felt excessive, especially when the restaurant wasn’t particularly busy. To top it off, my order was wrong, which added to the frustration. It seems like they need to streamline their operations and improve staff training to get things back on track. Overall, while the food is delicious, KFC really needs to work on cleanliness and efficiency. I hope to see improvements on my next visit!

The food was okay but the service was unbelievably terrible. Felt unwelcome. When I believe 50% of eating out is the service you receive and it was ruined by the service. I felt embarrassed to go tell them we are missing bits of our order to then they had to get a manager over which was even more embarrassing we didn’t want to cause a stir just we was missing stuff but to then be approached by two members of stuff to then tell us we was wrong was awful, everyone heard and everyone was looking. We went out for a treat to leaving wishing we never Bothered.

Problem paying online so went to counter no one about for ages so shouted to drive through young lad who ran round trying to find the person couldn't find so he checked my 3 payments not gone through and manually ordered my items he was very pleasant helpful and got my order sorted and brought out. Another young lad who was having a meeting with the manager in the restaurant saw my keys money fones etc on table and went round looking for owner being me incase forgot or left the restaurant. These 2 lads need a reward from kfc management what ever the process is compared to other restaurants they are worth keeping thanks

No dip - the dip was very important!!! -

Completely the wrong order extremely disappointed. Ordered a share bucket with sides got a boneless bucket and no sides!!!

All I can say the food was great we really enjoyed it thank you

the delivery man was very polite

normally i order from eastreach but not once do they give you sauces you ask for and food is always cold. i tried this place and on the first time they provided requested sauces and food was hot and nice to eat. will be purchasing from here instead from now on

A very pleasant experience, we are of the older gender and couldn't use the touch screen gadgets and a very pleasant, well mannered young man assisted us, he made us feel very comfortable an

wrong items delivered and some items missing. disappointing

Great hot food however didn’t expect it to take an hour to be delivered. By the time it came we had gone past the point of wanting to eat so late but we were unable to cancel the order

They left a note in the bag saying they have ran out of most things and gave us 2 drinks and a bag of chips when I ordered £30 worth of food

All good just some items missing like the gravy and hot wings

The order came to the table very quickly. Waiting time approx. 5 minutes.

ordered food at 6.50 said it was 20 mins delivery time the only reason I ordered kfc today turned up at 8.30 kept changing the delivery time not good enough terrible service and most of the food was luke warm no happy 😑

Missing an entire meal. Refund doesn't cover the service charge for the service you didn't get