McDonald's in Fylde

Drive thrUseless I was disgusted with the treatment from your restaurant, Blackpool Amy Johnson Way, Squires Gate, Blackpool FY4 2RP 8/11/24. Here for the veterans event and cannot wait till speak to the press on how you treated us. Stopped at the driving sign waited, waited and waited. A vehicle pulled in and got served straight away. I complained at the window got little understanding how frustrating it was, asked to speak to the manager, he came and advised that the staff had other duties but I pointed out it was the fact they served the other person straight away. Little compassion nor understanding asked for a discount on been held that long then refused that also. Told to go to other window. Told to go to the wait bay. So I said waited long enough give me my money back. Told to I still had to wait and would have to go to the waiting bay, I said oh don't bother in that case just bring me the food, Told to go to the waiting bay. 50 mins later we left just as hungry no condiments in the food, just 2 half packet of chips also. Disgusting OliverAhhhh is a very poor manager. Even worse service

I genuinely don't know where to start. This is my local mc ds so I've been here alot over the years! You'd think I'd learn from every rubbuish experience and just stop going but I don't. More fool me. Anyway I felt its time to write one of these just for other people really and to vent haha! This mcdonalds is seriously a joke I can think of other words but I won't. I sat here tonight and ordered for my kids and their friends and said I bet they miss something from the order. Well I was right lol. They missed 20 chicken nuggets and fries from the order. Totals around £8.50 I then had to drive to get what I was missing. Well I payed a fiver for service fee and delivery yet still had to drive. It's a sad state of affairs when you know they are going to mess it up in advance. One of the managers ollie is terrible he is rude, looks un hygienic and is letting the store down massively in just the way he is. I've dealt with him on a few occasions. There is never an apology he questions you like your lying. (Yeh mate I just want to come out here in my dressing gown slippers and towell round my head where I've just got out the bath to lie about you missing items off my order when I'd payed for delivery. He is a joke! However saying that upon my visit to there.today to get what I was missing it was the first time I.was met with a member of staff who actually looks happy. She dealt with my problem amazingly and personally I couldn't have asked for better service by millie one of the new managers. She said she had only been there 2 weeks and she is sorting out the issues of missed items etc because it obviously happens alot. We'll let's just hope she is your saving grace because more millies would be amazing and may make the store welcoming again.

I ordered a meal here this evening to have half a cup of coke tipped I to my lap. The manager the gormless looking one was very rude. The food was cold and now wet and had a hair in tbe burger. No apology just a rude reply from the gormless manager whom walked off and wouldn't give his name. DON'T EAT HERE OR BUY FROM HERE HAIRS I FOO. RATS SPOTTED I KITCHEN!.

Food Luke warm, long wait, no apology

Decent maccies, nothing special

Not as fast food as it used to be

Food was bland but the table service worked as the queues were horrific

Terrible, so disappointed in the whole thing the milkshake was frothy and not frozen and I couldn’t taste chocolate in it and it spilt all over my husband because it was overflowing everything was cold even the apple pie which are normally red hot the order was £25 and I won’t be coming back

Always, always, always misses an item from our orders on drive through, pre-ordered or in person - a hash brown at breakfast, a burger at lunch. Must be making good profits of people who don't realise until they've got home. I'll sit and check the order no matter how long it holds up the queues, as I'm not gifting McDonalds and extra few quid for the staff couldn't care less attitude. Funny how when challenged about missing items (even to-order like a burger with no pickled of mustard), it magically appears as soon as you says it's missing......Avoid if you can.

The delivery driver did not turn up with the delivery. I have been losing faith with mcdonalds as i have had items missing from previous orders. I will not be ordering from any mcdonalds in the future.

I don’t remember any bad experiences with ordering from this McDonalds for this review so they did a fantastic job in filling my belly 🇬🇧

Went in the evening nobody serving at the tills. Ordered on the app, had my order cancelled and told to go to the till. Ignored for 20 minutes so waked out. Absolutely terrible experience.

Everything I order food they get it wrong tonight I ordered cheese burger got motzolli cheese sticks my son ordered a big mac plain he got a double cheese burger and he doesn't like cheese plus it was cold. I worked at the one in bank hey st when macdonels first opened and how the service and quality has deteriorated but you employ kids for pittance wages I'm afraid I won't be going back.

I've just been to the drive-through. I live less than 5 minutes away, and it was all cold. A load of rubbish.

The chargers don’t work when you want to charge your phone pisstake

Went in waited ages, chips cold, burger did not resemble picture, staff miserable (don't blame them) everyone waiting not good.

Amazing place! Got my order fully correct!

The service was slow, and we were waiting for like 20 minutes and they'd forgotten about us.

No toilet paper in any of the toilets, no napkins, and the staff cover the recycling pots with a tray so that everyone puts everything straight into the regular bin. I moved the tray that was blocking the recycling, and within minutes a staff member put it back. For some reason the app also didn’t work here, and then the ordering kiosk machine refused to accept my code. The staff were nice enough when you managed to get their attention but this place seems to be poorly run.

This McDonald's is an absolute joke! Twice now I have ordered from here via the app for delivery and on both occasions the food has been missing!! They are shockingly bad at resolving this too, since the app is so limited on customer service support for something like this.

Rubbish piled everywhere. Table's full of Rubbish. Manager Tiffany not managing properly. Young employee Mason was given the task. I would give him a 5 star review as cleared 12 + sacks and was still customer friendly.

Appalling food, went through the drive through and was told to park up whilst the cooked my order, waited about 5 mins, drove 1/2mile Home and everything was freezing cold! I called and was advised to drive back with the food for another batch! Not wasting any more money on this place!

Really enjoyed it but some times it could be a bit bigger it was packed which is a good thing.The food wasn't hot just Luke warm.

Oh my god, what a nightmare, from placing the order on the terminal, very few staff about, relatively clean, food took ages, almost 15 mins, all staff concentrating on the drive through, finally got my order, no apology, nothing. On opening the food the order for the most part was good, the muffin though, top and bottom muffin had been torn in half, making eating a little precarious. Overall not a good experience👎

Not always a mcdonalds fan but this visit was good, staff were nice and food was good.

Don't go to squares gate branch drive thru early in the morning you will be there a long time everything comes out hot but at 4 am you just want your coffee and it's like no one is monitoring the drive thru

Once again got home and the order is wrong. Wasn't even busy. Useless!! Not the first time!!

Absolutely incapable of getting an order correct...worst mcdonalds I've ever visited. Avoid at all costs.

Woman cleaning the toilets kicked off at me because somehow I was supposed to know they were closed. I'll have to bring my crystal ball next time I visit 🙄 Someone needs to teach the stupid cow what a sign is, that's if she's capable of writing one out. Also the person getting our order together seemed more concerned with texting than putting our food together, pretty sure phones shouldn't even be allowed on the floor. Sausages were swimming in grease and dripped everywhere, absolutely vile

Filthy..reported it to manager..floors dirty .bins full and overspilling ..ONLY ONE TOILET AND FILTHY...

Staff rude - asked a question and had a face pulled with staff member walking away saying she going to shoot herself !! Waited over 25 minutes for my order which was practically cold

Food was cold, staff stood round talking, couldn't be bothered, place was a mess, rubbish everywere. Definitely won't be coming here again. Awful.

Yet again (4th time) wrong food given. It wasn’t even busy. Comment from staff member… it’s up to everyone to check the food when given.

Restaurant like Bispham tip but not as tidy. Piles of rubbish everywhere. Not a place you'd want to eat in. No recycling going on which makes a joke of the statement about waste not going to landfill. Everything from each overflowing recycling bin went off into big clear plastic bags and across the carpark to big bins. Very unpleasant experience.

20 minute wait for a sausage and egg ncmuffin

Always great service and very professional and helpful

Why are they ignoring ppl in store they don’t get served you’ve got to walk around and stick your head in the drive-through for somebody to acknowledge you otherwise you will stand there for hours with complete ignorance

Absolutely shocking waited over an hour after spending the night at the vic for order to keep getting pushed back, saying it’s still cooking,

I don't usually enjoy McDonald's but my daughter was hungry after spending a long time in Currys. So at 3 pm ish we went in. I had a quarter pounder meal with a cappuccino. It tasted fresh and I enjoyed it. My daughter had chicken strips, but they disappeared really fast, I didn't get to really see them. 😊 The only complaint I can make is the lady cleaning needs to smile at least once.

Everytime we order from here items are missing from the order and we have to go back very unorganised. Not good

Great fast food, this place knows how to do it well

Went for a team ousting. Ordering was a nightmare as queue was big. Food took ages and was just OK. Warm not hot

Very bad McDonald’s. Don’t waste your time…. Rude and lazy staff very unmotivated. Spend more time chatting than actually working. They close drive thru after midnight? Which you would think is safer right? Always get the order wrong, sick of having to repeat myself. Also the wait time is a joke. 20 mins and they call this fast food. Go to the Lytham branch instead far better.

Girl at drive thru had no customer service skills ( Tuesday 27th May @ 16.25 ) Food was cold chips , burger bun burnt McDonald’s is going down hill quickly

It's never good when the server is stood with your food in hand talking to her friend with her back to the customer.

It is what it is ...nothing special but enough

Rubbish , cold chips(standard)burger assembled by catapult and chicken selects missing not one but both sauces, very poor even for a McDonalds

Probably the best McDonald's In Blackpool

Lovely woman on the shop floor, so chilled when all our under 8 and 9’s football team were overtaking the place 😂

Good food. No need for atmosphere. Didn't wait too long

Clean place and Staff is Customer friendly

Quarter pounder deluxe with fries,drive through. Burger was the best burger I've had from Mac ds reminiscent of a whopper from burger king which is my all time fav,chips were luks warm ,burger nice and hot.

My boyfriend and I often visit this store and order via the app then use a code in the drive thru, so I can’t much comment on the interior experience. For flavour and quality this store definitely makes everything as they should, but they fall short often on waiting times and missing items. I believe this is likely due to high staff turnover, as I don’t often see the same faces, but the staff are great with adjusting to the chaos via using free parking bays to bring the food out as and when.

Chips came freezin, latte was cold and missing food, i'll never again order from here

Bring microwavay. Aka. A popatyping

Our food was delivered by a cyclist who had 1-2 stops prior to ours. The drinks were spilled and the bags were soggy through. The food arrived cold and when we tried to call to complain, we tried 9 times and noone would pick up.

Absolutely dreadful. Only bring half an order. Food was freezing and undercooked.

6/4/24 approximately 20.00 hours I live local to this Mac Donald’s I have 3 children who always ask for a macceys😂long and short of this storey I spent £200 a month there as me and the wife would also get food with the kids at times. I shall no longer ever use this branch again!! The order is wrong a lot of the time however it is the busiest food outlet in the world so you can understand from time to time,I always cheack my order in the car park before I drive off to make shire it’s right so the kids don’t start screaming at me for ruining there tea,the order was wrong my kids are fuzzy eaters!I walked back inn to show the 2 double cheese burgers was wrong after having stickers on to show how they shud be…they take my burgers and walk off,I wait being polite for couple minutes and say is my burgers cooking as the rest off my food is getting cold in the car,the manager says we’ve got other orders he shall do them you now!?you would think somebody order what was wrong would be first,anyway burgers come back out I open them up and there wrong again with some funny looking clear fluid/grease on them😫😳by this time my food is getting moor and moor cold. I said to the manager can I have a refund for my order and she said no only your double cheese burgers. The burger cook on that shift manager need sacking,I respect any body that goes to work but,job at Macy’s is these two people all over. I feel sorry for people who put there life saving into a franchise like this for people to cause them money loss,we won’t be back. And this is all on camera with bad attitude from manager saying enjoy your nite after my kids treat been spoilt…..

It's a Maccies, no better or worse than any other.

Buns are very hard staff are from Russia as no smile thank see you no nothing custmer service what's that

Only had a coffee and it was shocking !

Very clean. The staff is friendly. Fast and tasty.

Very handy if you're looking for a Macdonals with car park. Toilets are massive compared with the ones at Greater London. Food is the usually. No complaints

Took 15 minutes to get the food and service was rude

Drive through Mc Donald's very busy food freshly prepared 😋 best time to order

What a joke orders always wrong just ordered again tonight and guess what order wrong again money is tight as it is without them sending wrong food won’t be ordering from this store no more and won’t answer phone eitherv

My meal deal was cold ,and the coffee was like just hot water ,extremely bland

Great for a quick bite to eat, only downside on multiple visits is the food is luke warm.

Apart from one serving at till who really couldn't be bothered to help me it wasn't that bad

Went for lunch it was a bit busy. Went around the drive through. Got my meal fairly quickly. Very disappointed as it was more or less cold. Chips were Luke warm and a bit soggy. Burger was cold.

No breakfast wraps available, the person that works there said they've ran out of wraps, they're across the road from morrisons.

Usually love this McDonalds.. don't get me wrong. The food always is hot when it arrives. The team all are friendly but it just seems more often than not when I go in they seem to be out of the specials they run. It could just be me being unlucky.

Wasn't the best food came cold the staff Wasn't very friendly and the atmosphere was shocking

Ordered on just eat absolutely fuming , came up as arrived never came !!!! So which ever incompetent driver has delivered it shame on you , you need sacking !! And to the greedy reptiles that have taken it knowing its not yours I hope you fudging choke !!!

Probably the fastest serving McDonald's in blackpool. But what can you say. It's McDonald's same food. Fries can be hit and miss though.

Waited almost 15 minutes for 1 hot drink. Server handed the drink to me which had been left behind the counter. Luckily it was still warm.

Morons can't read an order and put all of it in the bag, by the time they manage to send you half an order... it's cold. To get what you have paid for you have to drive there, collect the order, pull over and make sure its all there. No way to complain and when you try to complain, uber eats gets blamed for missing items in a sealed bag! It's basically theft at this point.

My cheeseburger arrived looked like it had been driven over the chips were lukewarm and the attitude of the girl on the drive through when she passed me my cokes and they were half full when I asked her to fill them, she said I'm not doing it and asked one of the other people by the ice. Drinks machine if they would do it. She turned here back on me I have never felt like dragging someone through the window and teaching her some manners. the rage i felt you can't trust these youngsters to do a good job. I'd rather shave my nipples of with a rusty blade I have left a photo of her incase you do come up against her ....she's ginger and fierce !!!!!

Missing food. too late to do anything once your home

Been in a few times and also used drive through over the last year. There is always something missing or something wrong with the order. Few members of staff are friendly and willing the others usually look fed up bless them I think the just eat service has them stressed as the drivers also seem stressed. And the one time something wasn't missing the food was cold. It is what it is I've come to expect it and just use this McDonald's as a last resort these days. Can't mock the staff I've worked there many years ago and its just out of control at times.

My wife found a in black hair in her chips and they forgot to give my granddaughter a straw and when not one behind the counter came to see what I was there for

Ordered Veggie Deluxe and it came out as a chicken burger when my wife is vegetarian

Drivethrough empty at 05:30am, Slow breakfast service, 10 minutes wait, thought they had gone to harvest wheet for poridge..!

I waited for my order for 25 minutes, and they still brought it cold. This place is a complete joke.

Had to wait for my food, abit cold

It was good. Bin was full. Don't have space to put rubbish. Overall, all good.

Listen why have a phone if you can’t use your hand to answer 🤥🤥 open 24 hour I think your lying

Ordered food and items missing AGAIN. May as well just give them money. Tried ringing numerous times and they never answer. They can never get an order right, it's not difficult. They employ kids or special needs morons, or both. Not being robbed again by unqualified delinquents.

Stopped here with the boys as a meet up locations before riding through the lights, south to north. Afraid to say that the service was poor. The staff were concentrating on filling the insulated boxes of moped delivery riders. When my Big Mac & chips came, the Mac was soggy and the chips cold. Didn't even get a serviette or two (really three or four squares of tissue necessary) to clean the soggy, fatty gloupy residue from my fingers. Yes you can have some pots of ranch sauce, etc. if your'e into artificial flavours but no sight of good old salt and pepper. Finally, the coffee was nice.

Disgusting. Do not use their toilet facilities. Kind a get a good vibe about the whole place based on these areas. Also ripped me off with a watery hot chocolate and half a mac flurry.

Fairly quiet. Good food. Great service.

Had to explain detail of single item order about 3 times at drive through.

It's a fast food place. There's not much more to say, really.

Needed a cuppa and a bite to eat ordered via the phone app

Food was hot and didnt give me the trots. What more can you ask for 😀

Cold food bad taste, the best thing I can say is whomever salted the chips did a great job. Paper straws do not work with the milkshakes. How can the milkshakes be warm but still thick, something dodgy going on there.

As usual we walk there with my dog so have to sit outside. Would be nice if there was a covered area or at least if the staff would wipe down tables and benches after a rain shower otherwise you end up with a wet backside ☹️

Chips cold, drink wrong sized. Table not cleaned

Standard fast food nothing special about it. One staff member behind the till I think she was a trainee but she was amazing

Afew trips the the drive though Food was hot, service was quick but is there a shortage on napkins? Ask for extra & literally received only 1 (the was 2 people in the car and we ordered 2 meals). Very efficient place with multiple order points and the ability to order in advance then collect also