McDonald's in West Berkshire

I always use Uber as they are much more friendly. Phone call every time I use your company to ask for for house number, already given it, and always in motor bike gear and helmet, very intimidating

took very long food was freezing

The app advised a delivery time of 25-40 minutes, I ordered at 5pm and it arrived at 6:40! When it’s for children that go to bed at 7pm that’s appalling

The drinks were all spilt inside and all the food goes ruined and it was on edible and the refund was not even infraction of what we paid for as the food all got wasted

Food ner looks like what they advertised on pictures and was very dry.

we waited over an hour for it to be delivered and when it arrived it was cold

Typical McDonald’s franchise. Convenient due to location on business park with drive through for hassle free on the go food. Inside is okay with plenty of seating. Gym located close by so you can go and burn off all those excess calories and sludge. It’s a Macky Dees - whats not to like for an occasional treat - Mc Muffins okay for a hangover just hydrate as a tonne of salt in them.

2 hrs late and still not here!!!! I wamn a refund asap!!!! Order number 4919 Iv had to order from a different mcdonalds.

Unbelievably poor experience, got delivery wrong, had to go to restaurant to sort it out then waited 30 minutes outside in the car, no apology, beyond horrific

I never received my other burger

Terrible quality food and staff are generally ignorant and hopeless. Wait times can be very long. Beware, youths often loitering around outside can have racist tendencies in and around this area. Have had experience of this recently. Next time I will take a photo of them and post it here so their parents can be proud of what they have created.

Seem to have forgotten what a drive through is and the concept of fast food.

The food took over an hour to reach us

Very slow with the food. The drive thru and couriers seem to get priority, so the wait time is usually high. The self service screens very rarely have paper in them, so you don't get a receipt with an order number. The display screen with orders is usually full, then a member of staff presses a button and clears all orders off it. It's useless for finding out where your order is in the queue. Last 4 times we've been they have got the order wrong. Burgers with ingredients missing, missing apple pies from order, 16 nuggets in a 20-piece box, almost others. I never expect to get what i order within 30 mins, and yet I'm still disappointed.

Whoever packs the delivery at night (mostly on Tuesdays) is clearly lacking the skills to work at McDonald’s, every time we’ve ordered the dips are never in the bag even if paid for and if it’s not the dips that are the problem it’s the wrong items sent or items just completely missing.

I don’t receive my Big Mac meal

Absolutely useless. On the odd occasion I go over there I order by app and pick up by drive through and still have to wait. This time I ordered by app to collect in store and was even worse. Will not be going there again!!!!

Haven’t received my food and says it’s been delivered

Foods always cold. Drive through! Should be called drive and park up. you’re asked to park up and have to wait 20mins for stone cold food.

Delivery Driver was lovely and cheerful. Coffee was lukewarm though.

Not 24 hour. Went there at 11pm and was closed.

ordered this at 4pm with delivery time originally saying 4.30-4.45 this kept changing until it finally came at 5.50 with only half the order. The driver dumped and tried to leave in his car quickly with us flagging him down but he was useless as didn't know what to do so while we payed for this to be delivered we actually had to go to McDonald's and sort it out there. A whole new order was made and we actually got home to enjoy it at 6.45, which is pushing nearly 3 hours

i live 3 mins drive from restaurant, but it took driver over 15 mins and food was just barely warm chips limp , had a few bits and the rest went in the bin, very poor performance from two major companies who should not be getting this so wrong

For whatever reason the fries at this location are always soggy and not salted at all. I’ve been to this location several times and this is a consistent feature. I avoid this location as much as possible as never had good food per a McDonald’s standards

when you have the option to book your delivery for 7:10 and it arrives at 19:45 what is the point of booking a slot if you do not stick to the slot

Not busy at all but waited 15 mins for food to eat in. Was only warm and had no time to wait for a replacement

Extremely busy place. I suggest they bring in more staff to improve the customer experience. Waited over 20mins to collect my order that had already been booked and paid for via the app

Deliver the wrong groceries. The groceries

I ordered a double sausage and egg and got a single

Didn’t have my wrap , hashbrowns were cold, drinks were cold too

Slow service due to prioritising delivery guys orders first. Fast food... Not anymore. Food portion seems to be getting smaller and price higher. Also different prices than some other sites. All McDonald's should be selling items at same price. Slowly starting to use other options to McDonald's as it's not cheap and cheerful no more.

I ordered quite a lot of food, I only recieved certain foods I didn’t receive most of my order, 20 cheese bites, side salad, and a burger. I tried to contact someone in Uber eats and deliveroo I got no refund nor my food this place is a disgrace.

Clearly staffing issues. Massive backlog of orders. My order took almost half hour just for one muffin and coffee.

Drive in service used. Ordered egg muffins & hash browns. Quickly received. Quite a lot of crowd due to the continuous rain today. Service was quick

Breakfast was good food was a bit late.

A good venue and food always cooked warm

Well situated fast food restaurant.

Food took over 40 mins. Everyone's order coming out wrong. Watched our order sit on the shelf for 15 minutes getting cold while there was nobody making fries or drinks. What I saw of the kitchen did not look clean and there were more flies than I ever saw in a mcdonalds. Worst service I have had in a mcdonalds as well

nightshift needs to be sorted out. the ones after 12am. they are very slow. i had to wait almost 30minutes for my order. not sure if this is fast food anymore. couldve cooked at home.

Just to say they do nice meal deal and very helpful and nice staff

Refused delivery as food was ruined

We went through the drive-thru I ordered a banana milkshake and got vanilla after waiting ages we wear given our drinks and ice cream and asked to park and wait for the rest of our order after waiting ages and the ice cream melted the food arrived my husband burger was cold it was a very disappointing that that could not get this simple order right and you expect your dinner to be warm

Stopped at McDonald's and ordered Chicken Crispy meal which did not take long to come, it was delicious moist chicken in a soft bun with fries, had a milkshake but the wrong one came and no problem getting the right one, great atmosphere and friendly staff, great place for families, if you a looking for a tasty bite McDonald's is the best, go try for yourself you will not be disappointed.

I visit this place 4 to 5 times a month as I live 5 minutes away from it always being clean and tidy Niki the team leader is very helpful and sometimes give children balloons it is very good experience to eat in there even when the place is very busy at the week end .Well done Niki and staff . Latest update August 2023 I visited the restaurant again during school holiday and the place was busy I congratulate the staff and the management for keeping up with the demand I as well thank Christina for her assistance to order the food from the electronic board.

The food as usual in McDonald’s, but the service and the atmosphere is terrible. Usually crowded and the car park is full. The allow and apparently even ask take away costumers to parking in the DISABLED BAYS. When there was empty spaces for the take away costumers and as a blue badge holder I wanted to park in the designated parking area, a couple who waited for their meal WITHOUT blue badge, refused to move their car. When I complained to the staff about it, they did NOTHING! But I would be sent away if I just pop in the toilet as a CAN’T WAIT CARD holder (I could do by law), if I don’t have a take away order. Pretty disgusting and discriminatory.

Quick efficient service. Waiting in car park after using drive through.

Kiosk didn't provide a number for order. Had to be vigilant on mcflurry order

Worst McDonalds ever, they always mess your orders up, every other McDonalds ive been too has been spot on, but not this one, avoid at all costs

Food was cold when it got to us, fries were very dry, and i asked for extra pickles, onions and big mac sauce but did not receive any of the three.

Tills were all offline, ignored by staff, after a few minutes manager said tills are all down for another 5 minutes.

What I ordered vs what I got… drive thru queue stood still for 15 minutes. Cold fries. No salt on them either. If you are the one who assembled this burger give yourself a tap on the back for a job well done

Order was very late, ice creams were melted, delivery driver was rude.

The fries always seem to be undercooked and soggy lately

Slow service Always have to wait for something to be cooked I won’t be returning

No drinks with happy meals! No dips supplied

Sorry I was a little bit aggy. Loved the food and the service. Number 34.

Cannot comment on the atmosphere as I got an Uber eats, it would seem that whoever packs the order cannot read the order as no nuggets were in the bag- which made the meal pointless. And the bags are then sealed so the mistake only comes from incompetence. The chips were old, the burger my partner had was dry. The only good thing was the cokes which were cold. Not the first time part of the order is missing- you need to rethink how you do this

Car Park too small and shared with business park. People were having to double park while waiting for drive-thru orders.

Never delivered. Got charged twice !!!

Order twice and never delivered !!!!!

Quick service at drive-through. Staff always pleasant.

Forgot the pancake syrup when the only thing I ordered was pancakes.... don't be asking for a pay raise anytime soon, you can't even do your job.

Missed the McPlant patty. Sort it out

The chips were lovely and hot but the burgers were a bit cold

Only get 4 Star as the girl walked right past our table with our order

Really let down recently! I don’t know weather it’s a change of staff or just poor management but over my past few orders I’ve had burgers missing or special instructions (due to allergies) not followed meaning we have been left with either no food or food we can’t eat… something needs to get sorted because there is no quality control!

Didn’t get any of the sauces we ordered which is annoying and chips were way under salted. Burger was good though. Average meal at best

Was up at 6:45am. Just what I needed. Thanks.

no dips delivered other than that was great quality

Can't beat a Breakfast wrap Delicious 😋 Thanks.

Not busy and very clean on a Tuesday afternoon.

Terrible service, cold food, took forever

It's a MC Ds. The only difference between this and other ones I have recently been in is here they leave the straws out for people to help themselves rather than giving them out from the counter.

Lovely charming driver. But food was cold, delivery said up to 45 minutes and it took an hour. The order was correct, at least

Hot chocolate was spilt and dripped through the house onto the carpet!!!

Jamie was really kind and helpful with our order today. Polite and friendly person. Thank you Jamie! Andrea and Miklos

As McDonalds go it's a good McDonalds and I would recommend it.

I have been to this McDonald’s many times and the last couple of times haven’t been up to standard. Tonight, I was too tired to go into the actual building and ask for the food I actually ordered because who wants that on a Thursday night - I’m sure the staff has to be busy based on the long waiting time (not that I really minded the ~4mins as I have had worse there, or about ~8mins) While a third of our ordered food came, the other 2/3s were unsure. I ordered a medium mayo chicken meal with a vanilla milkshake. While I can say the chips were nice and hot and the milkshake was a nice consistency, I didn’t receive the burger in the end. We also had the cheese bite sharebox and didn’t get the salsa sauce that is meant to come with it. There were also no napkins which is a shame as write this with sticky fingers on my phone screen :(. This could’ve been an easy fix, but I’m seriously too tired to confront a worker and McDonalds is meant to be a quick and easy solution anyway, so experiencing these problems doesn’t help my mood. Wasn’t even that busy in terms of real life customers, so I don’t know what they were doing lol

The Hat trick burger is very nice.

Not support Mix'N' Match menu(any 3 for £3), but you can buy same item with original price. This is very ridiculous. Does Manager want to Boost Sales account?

Enjoyed My Qualter Pounder while doing my cloths washing. Now Sipping on a coke Hanging up my washing.

The driver told me he made two deliveries and we were the second one so our food was not that hot

I put me double sausage a egg Mc Muffin in the airfryer for 3 Minutes, PERFECT better than eating in the restaurant

Driver stopped for 10 mins en route no apology given

Queued in the drive through, then told to wait for order in the car park for 20 minutes

Always very slow service at this one. Staff don't seem bothered

A quiet Tuesday lunchtime and everyone of us going through the drive though had to park up and wait which causes problems with parking. Got home. Had no straws with our drinks, clearly asked for certain dips and gave us the wrong ones. Terrible service

They never serve you via the drive through any more. They make you park up and wait. There's no spaces and it becomes a nightmare. Avoid

Double Quarter Pounder™ Deluxe was delicious

Went for breakfast Mc,muffin with good friend , drive through.

The management team need to sort out the blatant abuse of the blue badge spaces. As they are always being used by customers waiting for drive-thru orders to be delivered to them. Apart from the parking abuse food was ordered and delivered quickly and was of normal McDonalds standard.

no dips even though I paid extra for it, no napkins, food was cold. took over a hour to arrive after ordering

Cold and took over hour and half never again

Ordered a milkshake and a mcflurry about 20 mins ago, still waiting, asked the guy at the counter and he gave me a dismissive “it’s coming” and pointed at the obviously overloaded and outdated screen. Slow service and rude staff.

My son had food poisoning from the chicken nuggets. It was dirty, tables, floors etc but the the toilets were absolutely disgusting.

McDonald's is not my go to place but is good sometimes. Drive through option for me.

I happened to be in this Maccys at the same time as everyone else. 50 minutes from ordering to collection. The food was okay when it arrived, but you already know that. 100% should have noticed the enormous line of cars waiting for the drive-through to give me a clue to the chaos I was about to experience. Of course, I didn't see it because I had the Maccys quarter-pounder blinkers on.

It is a slight odd car park where you drive all the way around in a loop to get in to the Macdonalds parking area. The food was piping hot and fresh. We ate in and it was clean and well furnished.

Probably the slowest McDonald's I have ever been to. Like 20+ items sitting in the packing area getting cold, prioritising JustEat orders first

Friendly staff but often get messed up orders. Just got home to find both the kids happy meals just had 2 packets of chips and a toy in each.