McDonald's in Barking and Dagenham

They refused me on drive thru as I was on a motorcycle:) new rules:) ..

The worst McDonalds I have ever ordered from. Stay away from this place!! food was cold looked like someone blind put together the burgers everything was a mess and disgusting also waited over a hour for this barley edible trash they gave me

the worst mcdonalds I ever been to, have to wait forever in the queue, packed with cars and not even enough space to come out if u decide not to go to drive thru, do not ever come to this place

Daughter loved being out with daddy ❤️

Do not order using JUST EAT. The drivers always steal the food and give you the wrong order. On top of it, just eat take 5-7 working days to reply Like it’s the stone age. Honestly, AVOID

Spent £40 on food drove all way home got no fries with our meals 😡

Nice and easy order process kind approach from member of staff What else you can ask for fast food restaurant. Good customer service

Terrible customer service hair In my food and after complaining nothing was done to resolve the issue

By far the best customer service in McDonald's from Alex, was unbelievable the care he had towards me and my family. You need more staff like him.

Supposedly 24 hrs, but when you go there late at night they are closed. The old "system is updating" nonsense. The odd time they are open they are "the world's slowest McDonald's". Avoid!!!

Service can be slow but they have a drive through to deal with at the same time staff are polite and friendly

Slowest Mac Donalds 40min drive through wait

Great service at Whalebone Lane and the food was the best with lovely crispy chips.

have ordered from here 5 times and there is always items missing. today i ordered for my whole family thinking we would all eat together, but it meant someone had to sit there and not eat whilst the rest of us ate because they didn't get their meal. was very frustrating. i did get a refund but that's besides the point, its ridiculous. i am aware that mistakes happen, but its not that hard to double check a receipt and make sure all items are in there. will not be ordering from this branch again, and i highly recommend for everyone else to not use this branch also. there are other branches nearby which will provide better food AND include all items paid for!

Te staff are nearly sleeping there

Limited parking, very tight. Hard to get in and out when busy. Service and facilities fine.

People ordered after me and got service before me and this was because I ordered a special burger (plain double cheeseburger) , they seem to favour the drive through more which is still slow. It needs more staff!

You need to learn how to listen with ur ears yo stupid wankers I ask for all burgers plain and one of them comes with everything so that’s gone in bin and I ordered two burgers not 3 so why have u added a extra one on

Smaller than most local McDonald's, with limited parking. That said, food always prepared well and hot, staff friendly and attentive

We recently visited the McDonald’s on Whalebone Lane North, Romford RM6 5QT after its refurbishment. The updated interior is clean and modern, featuring the latest McDonald’s technology, such as self-service kiosks and large flat screens displaying adverts for their newest menu items. However, one noticeable change is the removal of the long shared table with tablets that used to keep children entertained—a loss for families with kids. While the food meets McDonald’s usual standards, the removal of self-service stations for items like ketchup, sugar, and milk is inconvenient. Customers now have to request these at the counter, which can lead to delays and frustrations. The service, unfortunately, is inconsistent. On one visit, a friendly staff member went above and beyond by handing out Halloween coloring materials to children and engaging in warm conversation, creating a welcoming atmosphere. On our visit today however, we had a disappointing experience with a staff member who made a simple request for an extra ketchup packet unnecessarily unpleasant. Her abrupt tone and loud response seemed designed to embarrass rather than assist. Additionally, we observed several customers experiencing issues, including incorrect orders and delays, particularly for drive-through and in-store pickup. The team on duty seemed overwhelmed with managing delivery service orders, which clearly took priority over in-store customers. Even during quieter times, customers can face long waits for their food as staff focus on Deliveroo and Just Eat orders. Another concern is the lack of visible floor staff. Customers needing assistance often have to go to the counter and call out for attention, which detracts from the overall experience. In summary, while the revamped store has its highlights, including its modern features, the focus on delivery services at the expense of in-store customers, inconsistent service quality, and reduced amenities like kids’ entertainment and self-service options are areas that need improvement. McDonald’s should address these issues to ensure a better experience for all customers.

Very good service, food was great, super fast delivery

So I bought a toffe late day before, and it was disgusting, only milk and toffe no coffee at all, and next morning I explained situation, and ask for free toffe late, and mamager said no you neee to come back yesterday with a coffe, I said "I would late to work 15mins and lose 8£ from work to discuss abour 2,29£ coffee, so anyway manager said no free coffee, so I never go there again, now For one free coffee they lose 5 coffees per week

Quick service and my order was correct, friendly staff

Quick and tasty as always! That’s all what you need when you’re driving a car.

There are alot of staff here who claim to be management. All of which have no competence to resolve issues. Since moving house I have ordered from this branch 5 times and I have never received my correct order. Always missing at least one item. Last time I decided to visit in person and when I made them aware I was missing an item they didn't care. I showed my receipt and was told to take it up with customer service. Massive attitude problem with the management. Luckily romford has many mc donalds so we travel an extra few minutes to one where we get what we pay for and service Is so much better. Please don't waste your time trying to resolve any issues with management here, it's exhausting. You can make a complaint with mc donalds online and they will compensate you.

Food is always cold, they always get the orders wrong. Staff are rude, they don’t even want to listen to you when you say something.

No any good word for Marks gate mcdonalds this is shame for food delivery as well . I asked for my food uber eats order number and one unqulified staff reply dont be shout i was surprised . She don’t how to speak customers even a food delivery driver she is rude once I got my order she went to computer and showing me that she dislike my uber account how is that . i told manager she doesn’t care i would say thats embarrassed . in Romford worst Mcdonald's ever I faced as Local Residents .

Fast Food no longer exists, and this branch of McDonalds is very much that. The service is extremely slow, at drive through and when you order within. You have to ring the doorbell when you get to the drive through order point to get someone's attention. The staff look at you with disgust when you ask for sauces (this is a wider McDonalds problem), as if it's coming out of their paycheck. Drinks don't get filled to the top and neither do the fries. Most of the time (not all), the burgers come out burnt. On several occasions pickles were missing. Parking is bad, but I guess it cannot be helped and is the least of their issues. Very poorly run site.

Ordered food to eat in and arrived stone cold. Sent back and told would have to wait a few mins...no problem at all. Food arrived again and still pretty cold as though been sitting out for a while. Cant be bothered to return again!

All good,food served quickly and hot. Car park is a bit cramped, would quickly fill up

McDonald's app is rubbish but staff are great

I'm very disappointed I can't get under the hight restrictions I walked round to window which I have done before and the lad taking orders DID NOT WANT TO KNOW VERY VERY DISAPPOINTED

Same same, price and quality is same

Would give 0 stars if I could! Absolutely awful customer service! Tried to use the drive thru, the woman there cut me off and finished my order halfway through, so I drove round to the window to complete it and was completely ignored by 2 members of staff!! Knocked on the window and got ignored again, so drove away! If they can't be bothered to open the window and give an explanation, they won't get my money!!

The parking and getting back out of car park was a HUGE problem. Issue caused by motor bikes parked incorrectly on the left as you entered the car park and drive through. Not helped by 2 lanes of drive through. This needs to be resolved. I will not be using this Mcds again because of this. Food took over 10mins to arrive. Poss due to drive through being so busy.

Not happy with the service always delays, never apologise for the delay!

Everytime I order a delivery ,there is always something missing !!!!!!! So for a change went to mcds to use the drive though. What can go wrong !!!!?????? Well you have guessed it my applepie was missing !!!!!!!so yet let me down !!!!!!!when are they going to get there act together !!!! Its always the same problems !!!!!!! Terrible terrible x

Been waiting 45 minutes for my fast food......it seems being a paying customer who decides to make the effort to come to the store is no longer a priority. You will be better off getting an Uber eats from this place. Food when it eventually came was stone cold. Asked for it to be replaced which it was after another 10 minutes it came out.....cold.... At that point decided McDonald's was not the place to so waste my money and asked for a refund. It took the manger another 15 minutes to do that due to the fact there 7 irate other customers in the store shouting for their food. So much food waste in this place it's disgusting, the cleanliness of the tables was no better. This place has rubbish, slow, dirty service. You can see why McDonald's sales of dropped in general. * Avoid like the plague*

This is the worst maccis hands down defeats fast food service. food take two hours to arrive and come cold they need a whole new staff this is not the first time happens regularly

Consistently has at least one item missing from the order.

Tolites rubbish and dirty. Drivers blowing there noses on the tables no tissues being used. Worst Macdonalds I've ever been to. Hygienically horrific, how can just eat Drivers blow out their nose on the tables people eat on. Guess welcoming multiculturalism well dome people

Today 29th of September 2024 at 21:05 went through the drive through and the coloured lady at the first window was very rude and her attitude towards us was horrible. When we stopped at the second window the was a ginger woman and she was very nice and very polite. I would not return though just because of the other womans rudeness.

Awful attitude on front line , paid for extra sauces not put in bag, no straws .

Mark's Gate, Romford. Consistently mess up delivery orders - not including signature burger... the MAIN ITEM OF THE ORDER - then pass the buck to Uber when they have made mistakes, and cost me the customer time and money returning to the restaurant to get the order corrected. It has happened so many times to me that the trust has been eroded for delivery. Having witnessed personally the messing about of the staff behind the scenes on this most recent debacle, perhaps they should pay better attention to QA instead of treating work like a social event. I was told they aren't even supposed to fix their errors and normally should request a refund through Uber but "as I had come to the restaurant they would do it this time". Unbelievable. I won't mention that using the Mcdonald chatbot was a disaster that failed to recognise my complaint which forced me to return in the first place!

Parking isn't great but service was fantastic

Drive thru often shut, indoor night service is only for delivery drivers. The car park is 24hrs i guess.

waited 45 mins in drive through, stuck in the queue with no way to leave , no explanation as to the delay.....eventually got my order and as we drove off I tasted a chip and it was luke warm, as the fillet of fish and burger. The site is too small for the number of meals it is trying to serve, what with all the motorbikes collecting home deliveries. Why don't they do the online deliveries at another site as the customers who visit the restaurant are kept waiting in favour of the delivery orders. I'm afraid its profit over customer service....

Come here when short on food and in a hurry. Pretty decent, but was stranded when they closed drive thru to restock supplies. Was a pain. Still recommend.

Great selection and great seating space. Amazing service where the food you ordered comes to your seat

If only it were possible to give zero stars. Worst MCDs ever, longest ever waits and they always get the order wrong , you only realise when you’ve driven off and it’s too late! Avoid this one it’s terrible!!! Why can’t management just do something about how terrible this branch is??? It’s been so bad for too long with waiting times in the drive thru up to 45 minutes! Today is 4th Sept 2024, I’ve come back to add to my review as I can’t complete a second review. This McDonalds has still not improved! Too many delays and after driving off realised the food was cold??

Used to live nearby and it wasn't ever great but workable, now the service is even slower. The site is so cramped, driving in and out is a mission when it's busy and the drive thru queue is impossible. It's a case of, what fits one site isn't right for all and someone should have changed this space a long time ago.

Once again we are missing something from our order. It's not hard to make a burger and pack the full meal in a bag? I would like to discuss a full refund.

Didn't eat in . But drive thru service was quick.

I ordered the family bundle and they left out all the fries and put the wrong sauce in all 4 burgers. Also ordered 9 chicken selects and received 9 nuggets instead. Awful service.

We came tonight and the restaurant was absolutely filthy. People were complaining and yet still no one came out to even check or clean any of the rubbish so others can sit down. The manager not to mention ( I didn’t get her name) is so rude and unprofessional and basically looks like she cannot be bothered to be there and certainly shows it. There’s a place for Ubers and delivery drivers to collect their orders but they just sit in there with their helmets on doing nothing. Place is gross. Wouldn’t ever go back

I visited the Marks Gate Mcdonalds and used the drive through and wow i have never received such awful service! Bradley served me and was ridiculously rude i was shocked. He sounded miserable and gave one word responses to all my questions. He never helped at all when i asked what the specials were and his attitude in general was appalling. This level of service is unacceptable. All the other staff were nice and welcoming but Bradley.

Atrociously run Mcdonalds with a slew of problems ranging from poor quality of food to egregious wait times. TLDR, avoid this Mcdonalds if you can. While the store is typical of most Mcdonalds found in greater London, albeit quite small, the service provided here is satisfactory at best. Often times you will find a variety of problems when getting food here, the main one being the atrociously long wait times in order to get your food; the drive thru is often packed with queues reaching the entrance of the carpark. And if you think you could avoid this by ordering your food from the store, the staff prioritise drive thru and delivery orders over those made in store; leaving you waiting even longer than in the drive thru during the busy period. The quality of the food here is hit or miss. Often times its decent, however, I have had multiple instances where the food was poorly made, old or burnt. The fries here are particularly bad so avoid ordering them from here. To add to the poor drive thru experience, one of the two ordering kiosks often doesn't work or is occupied by a delivery truck. The former leaving you waiting for nothing while the other lane moves on, and the latter exacerbating the long queue issue. Edit: Still the same problems after 2 years and a renovation. Well done…

Last week they forgot my medium fries and today they have filled my drink up less than it should be with the manager blaming it on not having ice when in every other McDonalds they fill it up to the line. This place has gone downhill unfortunately, used to be good.

Get Drive-through worker who can speak English !!! (22/07/24 8:16pm)

Store closed till July 18th 2024 - for works

Great for fast food obviously 😀

Said it was open online so I walked all the way way there and it was shut

Missing quarter pounder with cheese from my so call double burger and double fries deal. Fries are cold. Ordered through McDonald's app and Uber eats won't redwliver, don't care for the quality of your food and only willing to pay £3 for the missing quarter pounder which if I go along to get will have to pay full price for. McDonald's staff at collier row ultimately your thought for not putting all the items in the bag. I am so angry right now with the whole experience!! Avoid deliveries from this store and particularly avoid the McDonald's app! Absolute shocker!

Chicken burger and a black coffee. The chicken had no taste and was very bland. The coffee which normally is very good at my local McDonalds was weak so it was £5.58 wasted.

No chocolate in the chocolate milkshake always long waits for food absolutely useless

I paid for 2 ketchup, received none lucky I checked my bag before I left . The staff too busy talking , need to concentrate, I was the only person inside the restaurant !!! Keeps happing at this branch, very poor service . 😢 ..

Noisy atmosphere. The food is average standard

Lovely staff at the drive thru always friendly and quick

3rd time there has been items missing. This time takes the biscuit, 3 apple pies and box of chicken selects total value £15! Disgusting. Staff must be unable to read to muck up this badly. I'm going to report to trading standards as this seems to be an ongoing issue, as I don't seem to be the only one who is having this problem!

Ordered twice from this place, every order had a missing item. That is ridiculous, every time I ordered from here I was missing a McSpicy burger and chicken nuggets. Uber service is completely unhelpful.

Seems to be getting slower and slower in all mcdonalds. It used to be cheap fast food. It's not any more.

Biscoff frappe was good Fries were a bit undercooked in my opinion

Went here and don't like using the self service menues as they are full of germs all those prople touching them don't know how clean their hands are swab tests have shown the menus on thes outlets have traces of poo on them 🤮 so as I'm eating my food with my clean hands I went to the counter and asked for an order to be placed I was refused point blank and told I had to use those dirty menus so as I was picking up the food with my hands to eat I left without being able to order. This is the only McDonald's where I've been refused service every l where else are happy to let you order ar the counter.

Food is usually fine, most of the time it gets delivered warm. The only issue that keeps reoccurring is that orders are usually missing items. This has happened on multiple occasions, and is really becoming a nuisance. Either the items are not checked before being sent out as its not one item missing, but several. Really frustrating when one person is left out for a meal because their order did not arrive with the rest.

Smaller restaurant but very busy will delivery riders. Service was slow, but again it's probably because of the delivery riders. Food was okay. Fries not the best.

BEWARE! ALWAYS CHECK YOUR ORDER!! Manager Grace refused to refund Apple pies that I paid for last week because they were never added to my delivery, there was no receipt in my bag and her response is that she cannot do anything. It happened to me twice, I paid for food that I never received. The poor management and careless staff are a bad reflection of this branch.

No coffee in a meal with cheeseburger. it's stupid

This place is ridiculous I got my mc delivery order was missing a pancake meal so I drove down there are 7:30 in the morning with my son to be told they will not replace my missing items and will not refresh my order. I was told to contact costumer service, the last time this happened the manager was polite and understanding at the same time their corporate ppl were in the restaurant so probably why she remade my order but today when I said this todays manager said she was wrong and shouldn't have done it lol what the hell, all I wanted was what I paid for so then she threatens to call the police because I'm beginning to get a bit frustrated 😠 I was not calling her names or swearing at this point but she was adamant she was not doing my order or replacing what was missing I have had enough with Marks Gate staff so uneducated and disrespectful is a understatement they don't deserve a job in costumer service.

Dig food staff are a joke wrong orders no napkins 😡

They employ thieves for drivers. Food missing with every order, specifically the fish fillet. Lookin at the origins of most of the drivers you can see why. Just eat never do anything about this and nor does McDonald's. Disgraceful thieving drivers. Never get food delivered from them again.

Memories with my sisters. We use to make faces at the delivery drivers when they went to collect the food to deliver. Employees are quiet. Barely ever see them as well. A little bit dirty.

I've noticed for some time that they are only putting 1/2 a slice of cheese in the fillet of fish burger. This is robbery and false advertisement, as pictures show a full slice?

service is zero. there are always queues, they do everything for a long time. I do not recommend.

Avoid during term time between 3 & 4 as packed with noisy children.

Myself and my friend was treated with disrespect the lack of laziness from from staff mangers included one being Blessing manger at store

Absolutely disgusting service! This is perhaps the worst McDonald's that I have ever been to. The staff here is very rude and disrespectful. If you have any issues with your order, don't bother going to them because they will completely ignore you and not help. Also, they have consistently forgotten items from my order when I order a delivery or when I have gone through the drive-thru. This is a terrible place to get food from whether you go in person or order via delivery services. Avoid this location at all costs! If I could give them a minus rating I would. They don't even deserve 1 star.

Manage called Blesing is very rude and disrespectful will not be going back very rude and so is all there staff I had nothing but respect all I wanted was a meal after doing my night shift

Clean and tidy with hot food. Drive through was nice and quick.

We had to queue for a while in the drive-through.

Yuk only good for mcflary's not good for eating in either delivery drivers standing around everywhere

Mcdonalds...need I say more? When you see those golden arches in the distance as your driving home I know the first thought in my mind is "oh god please don't let the kids see it" and it's usually at that exact moment my eldest offspring takes on the vision of a Hawk, leans forward in his car seat and with rising excitement and delight he makes a noise which imitates feeding time in the seal enclosure. By this point I'm already making the turning signal and moving into the drive through lane to join the que of desperate parents who simply want a moments peace from there children. You approach the speaker which is often manned by a pre pubescent teenager who speaks in a way that imitates English but you still can't understand a word they are saying, the volume is either too low or too high and more often then not they will get your order correct. Once you make your way to the payment window you are greeted by McDonald's finest as you tap your card and smile with a simple nod. At this point the children are jumping around like caged tigers in the back seat ready to pounce on there happy meals. The next window is ofcourse where the food is delivered and the smell of fast food enters the car sending the children into a crazed feeding frenzy. As I pull away I then return to the road a more broken man both financially and emotionally than I was when I entered... 5 stars would order again.

They are too busy talking to one another. Missed two items of the ordered food. Good way to make money - order online and leave out some of the items.

My drinks weren't even in a cup holder? Spilt everywhere 😡

Absolutely disgraceful and appalling the milk shake had no flavour and the apple pies were cold and stale with the sweet chilli chicken wrap tasting like bleach

It was clean, the staff were polite and the food arrived hot and fresh

Missing food again, ordered a Mcdelivery and the burger was missing. The mistakes are too frequent and Uber customer service is terrible, a whole meal ruined but I won't even be refunded enough to order the same burger on it's own. Don't waste your time or money here.

All the time they forgot to add a item in my order, today they forgot my McCrispy

Why is the big Mac's so juicy unlike the UK. They must cook the patty's differently because always dry as hell in UK. Very yummy in Thailand

Completely under staffed on a Saturday. Orders were building up. Got my wife's order wrong. The meals look like a blind person prepared them.

Online it’s written 24 hours outlet and we ordered asking the guy over there but later after getting order number they declined our order and stated its only drive through , only people with cars will he given food.. We were very hungry and requested to process the order but the manager lady over there literally asked us to leave without food. Never expected that service from McDonalds. At least should update in google if cant provide food.