McDonald's in North Hertfordshire

Took 2 hours for the McDonalds to come

Pleasant mds friendly staff unable to get simple order right. Wasting resources others could utilise. Going down hill rapidly use to be a respectful MDS some staff ok alot of disrespect from others! Shift Management are the same. Some good some bad

Food is cold. 2 burgers are missing im am very disappointed i want a refund!

Order took 2.5 hours, and everything was cold when it arrived.

They got our order wrong and missed items off

food arrived cold and inedible due to lack off heat in food

Food stone cold , mc flurry melted and apple pie disgard time 20 mins before my delivery . An hour it took to even get here ! Will not be using this app or service again

Friendly driver just a shame McDonald’s couldn’t get the order right. No syrup for pancakes, missing hash brown and drink. Paid enough for it.

cold food and took am hour to arrive

Ordered chocolate milkshake but received a flat coke ice melted. Food was cold even though I live less than 5 minutes drive away.

Food was cold and chips were stale tasting and the drink had a hole in it and spilled all of me

Driver was late and said he had to go home to charge his phone.

This place is terrible. My teen daughter ordered from them, but they delivered the wrong order. When she called to resolve the issue, they took her order number and promised to call her back in five minutes. They never did and they ignored her calls. However, when I followed up, they told me that I needed to contact Uber to file a complaint. I asked why they hadn’t communicated this to my daughter during her call, and they claimed someone else was assisting her at that time. They hung up on me when I requested to speak with a manager. The customer service here is unacceptable.

It took 1 1/2 hours to be delivered and both the chips and chicken nuggets were cold. Complete waste of my money!

never seen a more sad excuse for a french fry in all my life.

unbelievable delivery service. and to say there was traffic,what a joke. JustEat + Mac Donald's = diaster.

I tried ordering food but they hanged up

Food was completely cold when it finally arrived. I watch the delivery driver on the map go the completely wrong direction before heading back with my order. I do not expect to have cold food delivered.

I had to pay twice because my daughter didn’t get the first one he sent it to the wrong address you need to refund me £18.11

Didn’t even get delivered waited tor nearly 3 hours. This has to be the worst McDonald’s in the area. It either never arrives or they are always missing items. Don’t order of just eat either they are just as bad. Deleting both.

unfortunately ordered a milkshake (cold) which was obviously carried and delivered together with hot food. Result was cold fries.

Food was cold on arrival which was 30 routes later than requested

The driver went into the other side of town at first and when he finally realized his mistake he delivered food late and loop worm not hot as it should be. Very inconvenient driver if he don't know how to use post code in first place.

after sending a note not to send cold food nuggets warmish and chips cold always the same cold food

Was tracking my courier he went to 3 different places before coming to me. Items were missing food was cold so threw it away. courier even said he would bring missing items on next delivery but didn't he was just lying cause he couldn't be bothered. Very unhappy with the service from mcdonalds and just eat.

Food isn’t here rang driver 5 times

Order in time but all the sauces missing! Not happy

Food was cold. No straws. Napkins they were missing aswell.

Quick enough service bit food was cool so not great. Way too expensive for what you get.

Usual sub-par experience from McDonald's but the driver was nice and quick!

chips severely undercooked inedible, forgot all sauces ordered, no straws

no cutlery or strawberry jam with muffin.

Ordered at 4 pm, driver was there 4:15. The time then kept changing to later. Finally arrived at 5:17pm. All hot food stone cold. The McFlurry was melted and had no toppings (later discovered they had just sunk) no straws, sauces. Awful.

Forgot the drinks, driver had to go back and get them,

The delivery driver was fantastic

The 3 mc flurries where the wrong sort which left my 3 teenagers unhappy and unable to eat them

Unfortunately a box of gerkins was delivered instead of chicken nuggets

Two problems. Why have a system that allows you to pick a time for delivery if you are never going to honour it. Secondly, if you cannot check that everything on an order is in a bag against a receipt that lists it, there is an issue.

no sauces, food cold ,just typical ordering from Macdonald's.

The fries were inedible - can't believe you served such rubbish. Rest of the order was fine

The app wouldn't process payment so I went in restaurant to order while ordering the payment processed on app. Then waited for nearly 15 minutes to be told they were waiting for mini hash browns. The only food that was hot was the mini hash browns

Mc Rib was missing all garnishes l

Food was stone cold no sauces or straws received

The quality of the burger is very different from the description and photo of the product

Delivery time kept getting later and later.

Shash as always but i was starving

Not the best, chips were undercooked and not very hot.

Slow and didn't give me my sauce :(

Food was stone cold again… all I want is boiling hot cooked food. It’s 2 minutes from my house so not sure how it was cold again

The food was cold when delivered! Never going to use just eat again! Last time!! Just go to McDonald’s yourselves and pick it up!!

Never turned up! and the driver was rude on the phone and told me i had to pay him extra money to deliver my food

Oh surprise, surprise. McDonald’s Hitchin incapable of reading an order and packing it. Every single time, after time after time, order is incomplete.

Order submitted at 16.45, with a requested delivery time of 17.30. Food arrived at 18.06 and was all cold. if you cannot keep the food warm why even offer a delivery service. disgraceful

This driver was an angel. You're only lucky if you come across this once in your life. What a legend!

The driver was kind and polite; order was fresh

The order delivered to me was completely wrong and cold. I emailed you regarding this matter, including photo evidence, but have not received any answer, nearly two weeks ago. We cannot afford to lose the money. Will not been using your services.

very pleased with the delivery, good service.

Clean, tidy and the food was OK.

Waited over an hour to them be given the Completely wrong order.

Chips are stone cold burgers cold also boy built properly

Wow i think the staff might need retraining ......... they got my order wrong and it was MY fault ....... i came in here about a couple of years ago and it was the same then, so why did i come back ??????

Unfortunately there is no milk with my order that i paid for

I waited 2 hours for my order. The delivery time kept getting moved over. Terrible..don't take orders unless they can be delivered at a reasonable time.

This is now the seventh and final time of me trying to order McDonalds breakfast over a period of 2 months. They don’t even start preparing it. Ages goes by, I can’t cancel it to reorder from somewhere else. They eventually cancel the order when they stop doing breakfast!

Great. They didn’t forget anything this time

Very pleased with the quality, although for the second time an item was missing.

Big order. They only gave us drinks and missed every other item from the meal. Called up and they can’t deliver rest

A pretty good version of the Maccy D's experience.

Food on time but most of it is cold, idk if that’s because driver went wrong adress first or

Food never arrived. I’m furious! Whoever the delivery man is, should be fired!

Food was cold and missing sauces

All the food was cold. Cheese wasn’t in the Philly stack. Two drinks were missing!

I queried about at 8:47am just arrived at 20:37am, no syrup with my pancakes not happy

didnt arrive after 2 hours, left me on a while goose chase to cancel the order, absolutely terrible!!!!!

Ordered 2 chicken wraps of the day one with bacon ,one without got home and none had bacon ,also one had lots of cucumber no tomatoes and the other no cucumber but one slice of tomato? No bbq sauce in any wraps !

Went to this McDonald’s on the 18/09/2024, I arrived 1 hour prior to the closing time as listed on both the McDonald’s app and Google. I parked up and clicked collect on my order as I ordered on the my McDonald’s app, I go to collect my food having been allowed to order. To be told it was closed with everything turned off and the doors shut with no signs to inform me the ‘ restaurant’ was closed. I arrived again on the 19/09/2024 at 22:10 assuming this was a one off event, however I go to order and do so on the screens this time, and collect my order, a few people were sat down and assumed I’d be able to eat my meal I collected INSIDE, to be told the tables were closed. I understand closing off a section to enable a quicker clean down process but if you are open until 23:00 you must be able to honour people eating before this time, if not you should change your closing time and stop being lazy trying to finish a shift early. The attitude from the two ladies with the “crew trainer” badges absolutely had no ounce of customer service, and if these people are the trainers it’s no wonder this McDonald’s is so poor.

Order wasn't delivered. No help from the restaurant and no replacement meal sent. Rude lady on the phone. Disgraceful service

Give me the wrong order and I'm not able to compare or refute it. Absolutely wasted £15 on utter crap

I’m unhappy with how my last order went I spent 20 minutes cleaning Coca Cola off of my inside and outside floors to which my food wasn’t ideal to eat the driver clearly didn’t care and carried my belongings with recklessness I would like this issue to be resolved I’m a regular customer and that’s crossed the line

it was well worth the wait I understand the lateness people are busy I really enjoyed my meal

Half the order was missing, again! Will get a refund, but it means half our household has no dinner now!

Everytime I get a McDonald’s from hitchin they get the order wrong and forget all sauces. I requested 14 sauces, 5 which I paid for and didn’t receive a single one. It’s really frustrating when this happens every order. My Fanta was also flat, and I didn’t get the sauce on my McFlurry

incorrect items delivered, food was cold

Order was really cold, (saw driver waiting around at another house for food 5-10mins from the map) order was also missing spicy burger. They don’t usually mess up this bad. Shame!

Worst mcdonald's around. Not ordered from here for a long time due to bad experiences in the past. Decided to see if the place had got any better. Nothing has changed still employing people that can't read a order. Plain cheese burger, no sauce, no pickles. What I got: bacon cheese burger with sauce and pickles. People need sacking sorry but it's not that hard to read a order sent online. Never had a delivery come that's right.

They forgot part of my order, as usual. Which I only noticed once I got home and checked the bag. Constantly annoyed when I order from this Mcdonalds

I give this 5 star because of the staffs caring attitudes.

guys, you forgot to put all dips. food was good, delivered in time, but please do pay attention to dips. they are part of the order

I understand that it may have been busy but I do not expect cold food or undercooked fries for my child when normally I have no issues with McDonald’s

Cold food and gave me the wrong drink

McDonald's continue to get my orders wrong very frustrating and a waste of money. Will not be ordering again

All The beef burgers are FAR too salty-couldn’t finish the food

Never seem to get my order right. Today once again there was error and I didn't receive what I had paid for. Only noticed after I walked home

Very quick service and food was warm

DIDNT EVEN TURN UP !!!!!!!! Tried contacting them no answer !!!!!

Driver delivered food on time but this is the second time I’ve ordered food from McDonald’s and they haven’t put the sauces in I’ve ordered, can’t understand why they don’t check the order before it goes out…

Missing item the pankakes one and the hash brown has one strange black thing inside

We regularly use the drive through and like the ease of booking through the app now. Service can be a bit hit or miss and we have learned the hard way to check the contents of our order before we leave. Other than that, you get what you expect to and it keeps the kids happy.

Terrible as my order did not arrive I believe he has gave it to the wrong house

Sweet n sour sauce sweet chilli sauce not delivered