McDonald's in Hinckley and Bosworth

waited 20 min for food. When it arrived the fries were half empty and the milkshake had been standing so long it was like milk, not a thick shake. Grumpy service too from a young man with no name badge.

Absolutely awful. Ordered in the drive thru as I had the dog with me. Got told to park up. 40 mins later and still no food. I ended up calling them to ask if I was likely to receive it soon. They were very apologetic, but I was not the only person who'd been waiting for ages. Food was clearly left for ages before I got it. Fast food, it was not. Will go elsewhere in future.

Worst McDonald's in the Area, foods always cold, service is terrible, I recently had one guy say "we can't find your order, can I just put a bag of food together and give you that". They constantly tell people to park up when there is no available parking. Used to be a good McDonald's but since the refurbishment it's gone really down hill. My partner could hear a female workers screaming behind about customers. Awful

This is the only McDonalds I've found that do the eggs cleanly and they don't have the rubber hard edges, it was great to have a sausage egg mcmuffin the way it should taste.

This has to be the worst MacDonald there is the food is cold and sent back but the service is awful missing food continued waiting whilst management are being unprofessional. This used to be one of the best but since the refit it is awful use the one down the road on A5 as it will be worth the journey.

Very inconsistent stuff missing and the food mostly cold

Slow service always. I’ve sat in this drive through for 20 mins before. No joke.

I am sure this MacDonalds is the one before the entrance to Hades. Populated by the dead ace the dying. The food was ok though.

Our food took ages, when it did arrive we were missing 2 cheese burgers at the counter and when I got home the Double quarter pounder with cheese had no cheese! Had to rush my dinner then go back and get the correct burger!

Just overall pissed off really mess up my order and always get it wrong I had a meal and it come with all lettuce and more that I did not want just ordered uber eats order and then it got cancelled left with no food for our dinner this McDonald's oml

Macky'doodles seem to have a problem....those with a drive through and deliveries, cant cope. Burghers thrown together, fries barely warm, too much dependent on digital ordering. OK if you don't care what you eat. Not OK if you want quality. They're the Fawlty Towers of burger chains!There are some exceptions...well managed branches, these days it's a big forest!

Waiting on a delivery using uber eats. On my 3rd delivery driver. An hour has gone by... no food. Messaging with the driver he says they don't care what the drivers say. Apparently it's not even busy... My food will probably come cold too. Absolute joke.

What a let down this branch is to the McDonalds name. Last 8 drive through visits (updated 11.24) have been really poor with food missing every time. Check your order when it arrives - I check & still find they have tried to short change me & it is every time - gives McDonalds generally a bad name but I guess fiddling with orders makes more money for the franchisee.

Used the drive through but there's always a happy welcoming vibe at the windows. The fries were super hot!! Perfect.

We visited yesterday for food, have to say wasn't impressed. I thought it was meant to be fast food, well it certainly isn't! Three quarters of an hour later. Giving priority to a certain delivery and drive through. Guys you really need to pull your socks up get you act together staff at macs used to be some of the best now you all walk around we a couldn't care attitude. A liitle smile sometimes goes a long way.

Another regular Mc... Nothing standing out, and if you think about it that's great

Don’t know if they’ve had a power cut or not, but I placed an order nearly two hours ago and still received nothing, apart from the delivery time going up and up. Won’t even give me the option to cancel and get my money back! Me and my son are hungry, absolutely ridiculous! Never again!

Over 10 different orders over a year and each time a main meal was missing when using the drive through. To the point I now have to check the order before driving off. Gone hungry too many times.

I have yo say I'm really disappointed with this restaurant. It was Faultless before the latest refit. Staff were friendly,always clean. The food came fast and hot. The last 2 visits I've had to wait a ridiculous amount of time. The burger I had looked like it was thrown together. The fries were cold,and the atmosphere was boring. I recently went through the drive through and ordered a double cheeseburger on the app with no pickles or mustard. I got asked to park in the waiting area. I was there for 32 minutes before my food came out which was cold. I'd asked everytime someone else's food came out to be told they'll check. There's so many food delivery drivers there I don't know if they get priority, butI won't visit again, which is a shame because it was a fantastic place.

The order is never comple or correct the food takes ages and is usually cold

Ordering food from here and they usually mess up with order. Items are missing or burgers not prepped properly. Worst Mc Donalds I've ordered a delivery via their App. No one is answering phone either.

Disappointing. Food frequently arrives cold with items missing from the order; unfortunately a common occurrence.

Great people work here plus the service is excellent.

I only use this Maccies as a last resort. The reason why I am leaving such a bad review this time, is because, unlike other times when they usually forget something, or take way too long, this time, they actually had no beef. I don’t know why, but this particular branch just doesn’t seem to get it right.

Staff were friendly and eager to help. Food was warm and tasted great, can't beat a McDonald's breakfast!!

I'd give this less that 1 if I could be found a burger with maggots in do not eat probably got people in to

Hinckley McDonald's never get the food correct, I have to make customised food because of dietary needs, the staff never check the orders, they just make the food up launch it into the bag and care very little about needs. I have learned now not to leave the restaurant without checking my food first as it is always wrong. Hinckley McDonald's are the worst for doing it. Young kids who are always messing around, your paid to work not be stupid.

simple order: cheeseburger, drink, fries - waiting time 14 minutes Friday 11:38, not rush hour

Not bad service and food quality, apart from fries being too over cooked.

Had to go back to the shop twice now in the last 3 weeks as they got the order wrong

Nice friendly staff. Prompt service.

Portion size was very low, forgot 2 items and had to ask for the dips twice for the nuggets and mozzarella dips. Very disappointed overall

Major improvements have happened at this branch, and not just the site refurbishment. The service is better, the staff now seem to care & the food has improved beyond belief. Well done to the whole team for turning things around....

If staff paid more attention to customers than flirting with with other staff and messing around. Waiting time for your order is ridiculous, my meal apparently was just cooked yet it was cold the fries tasted stale keep well clear, go bad boys at least you get what you pay for,

All of the McDonald's team are very friendly and helpful

Absolutely shocking. Food arrived an hour after order via Uber. Everything completely cold but Uber show collected and delivered with 15 mins of collection (within 15 mins of actual delivery) Spoke to CS but apparently collection & delivery within time. So who is responsible for MD giving food to driver that is stone cold? If you've saved up for a treat but want better than needing to microwave a dry cold mcdonalds avoid at all costs. Disgusting!

If you have the option choose the McDonalds on the A5 at Dodwells industrial estate. Every time I have ordered from here lately the order has been wrong!

Woeful at night. 25 minutes with no other customers to do 5 chicken selects and 2 double cheeseburgers, all of which weren’t fresh when finally presented at car. No sauces given for selects. Shambles

Came here for some breakfast, pre ordered on the app. Picked it up through drive through, I was missing items. It isnt the first time its happened at least twice, so probably best to double check before you leave!

Went to this McDonald's wipes of grimace shakes, extend the amount you make as it is limited time

What happened with the service at this place in the last month or so? It is taking 30 minutes to get your order!

Busy brach often taken up by local delivery drivers (who also take up all the click and collect spots). Usual McDonald's food which has always come hot and quickly even on very busy days. Milkshake and ice cream machine always seems to be working too which is a plus

We ordered from this location and all the food came cold and there was a missing items and burgers were smashed up. The fries were so cold they tasted stale. We call both Uber and McDonald’s and they said they couldn’t do anything about it. Really wrong

Ordered from this Mcdonald today and order was missing multiple items which also happened the other day aswell

1st time visiting this mcdonalds and wow was I shocked The tables were full of rubbish not been cleaned The staff were just all stood around messing about when so much obviously needed doing When my order was eventually ready there were multiple items missing so I had to wait longer for these to be made up When I got home and opened the bags to eat the food it was a mess it looked like the food was put together by a 2 year old I will definitely not be eating there again

Visited bank holiday monday 26th August 2024... All i can say is.... Do not purchase food or drink from here.... Food was cold....and definitely not appetising.. Staff just standing around talking to friends... Not giving out order's.... We had to ask if that was our order sitting there... Nobody seemed to be in charge so staff just doing as they please.. Just watched there ad on tv... What a joke.. Definitely false advertising...

Uber eats messed up our order James the manager was more than helpful couldn’t praise him more. An asset to the company ☺️

Would be nice if they could get the order right in the drive through for once. There's always either a wrong item or a missing dip. Useless.

Just left there. (Check the cameras) The place was full of people sitting waiting for thier food,.... waiting. Drive thru closed. I stood as the only person at the counter for 6 minutes. Zero service or acknowledgment, so left. Crock built a fast food restaurant. He'd be ashamed of this place.

Awful, just grim. Just don’t bother getting food delivered from here. Cold, wrong, missing items. Oh try and sort it, no chance. Passed between Uber and McDonalds, rubbish!!

Not a great experience. Lots of people standing around waiting for orders. Grandchildren likes the food here but not for me.

I have been going here for years but the service is now terrible the last 5 times running they have got the order completely wrong. When I have gone in to sort it out I am faced with an unenthusiastic teenager giving me an half arsed apology where they have on two separate occasions still got the order wrong. Strongly recommend that you avoid it

Toilets were disappointing - taps loose and 1 not working. Staff ok. Food - well its a burger and fries, what do you expect?

The food was the standard McDonald's however alway seems to be issues with service at this branch staff don't seem.to have the basic custmer service skills

Service poor, food cold, and takes ages for collection

I ordered on the app to use the drive thru, only to get there and realise the drive thru was closed. I had to wait for more than 40mins for that, and was nearly late to work.

Came inside for 3 drinks over 20 min wait. Store was quiet so don’t understand what took so long 🤷🏻‍♂️

big backs forgot or stole my 20 chickem nuggets better give me ice cream im fuming !!!!!!!!! fatty beviour fatty fatty bum bum

A usually busy place so allow plenty of time. Staff are friendly and helpful. They have made mistakes with orders but maybe linked to busy times. They are happy to correct any issues. The car park is quite small so again when busy parking may be an issue. No problems with food and upto usual standards.

Just very dirty in the seating area, was going to dine in until I saw the state of the tables and floors

I ain’t no grease proof paper, get that Konrad geezer off grill or out the store! Sister could do a better job than this 😡 totally unacceptable!!

Very helpful staff . Food was good for McDonald's.

Food prepared for delivery at 17.41 not delivered until 19.15 the food was stone cold and only fit for the bin McDonald's didn't want to know and no answer from just eats

Never have any McFlurry on before 1pm it's school holidays here no ice cream and yet the place was full of children wanting ice cream, I try on a weekly basis because my grandson asks for a Mcflurry after his swimming lessons at 12.15 but been lucky once in the last six weeks and that's only because the manager got it for us 😡

Been here 4 times and every time had to wait unresonable amount of time for my order. Staff simply doesnt care and take their time. Just spend 20 minutes waiting for cold food which had to be done again. I am not coming back here.

The staff were very nice and went out of their way to be helpful. The food took a while to come but we didn't mind as it was really fresh.

Ordered with my family. They decided to miss the x9 chicken nuggets off the order!? Why? And then had to stand at the checkout for a good 10 mins before I got the x9 chicken nuggets given to me! And then, I claimed a free Double cheeseburger quarter pounder off my free rewards, and the bun was completely soaked from the steam of the hot food! Not happy at all!

Really slow service for sit-in customers. Took over 25 mins to get our food. They tried to make good by offering free deserts, but even that didn't end well.

Visited here after a Guide Dog puppy class. We and our guide dog puppy in training were made very welcome

Packing was open when arrived so did not except it clearly been opened by driver because rip seal torn really bad is this what we are now expecting to receive?

Awfull I orderd food and food was missing so then I orderd again and food was still missing and stone cold and the food was dry the sauce was hotter than the food itself Absolutely

Absolutely shocking, cold food, couldn't order what I wanted as they didn't have it. Service was terrible aswell. Waste of time

Sunny day and shock the frappe machine doesn't work again! Been in three times and all three times had no iced drinks....the owner of this franchise is a joke

It was a good clean and efficient McDonald's.

I just want to say a huge thank you to safi at the drive thru today . He was so kind and helpful today I couldn’t ask for anything better cuz he actually spoke to us properly and didn’t shy away from cracking some funny jokes

It was ok. What you'd expect really. Good enough.

Worst maccies in the whole county. Avoid this site and drive 5 mins further to the Dodwells estate. Save yourself from the 30 min wait time.

A lovely and clean McDonald’s restaurant, I don’t use often but am happy every time I visit. Staff is always very polite and friendly, food is very nice and hot. Drive thru is available. Outside tables are available, quite a lot of parking spaces, including spaces for electric vehicles with chargers. Please be aware of parking time, think it’s 45 minutes.

Fats food not service poor and quite rude will give that one a miss

Brilliant customer service with a smile..even came up too our table too asl if we needed anything else

Went today for breakfast, it was cold so sent it back,the same food was brought back to me from the owner,who was arrogant and ignorant

Missing items and food was cold due to delay in delivery. Rang uber and were completely useless and rude. Rang mcdonalds who would not help and told us to ring uber. Rang uber again and the same outcome. Completely and utterly poor customer service. Ripped off!!

I have had numerous deliveries through the McDonald’s app over the previous month for my family of 4 and on EVERY single occasion something has been missing! Weither it be the sausages from the pancake and sausage breakfast to a happy meal to a double quarter pounder, every damn time. I used to just let it go and contact Uber for a partial refund on the missing items but now that they have done that a few times they won’t do anymore refunds and McDonald’s have washed their hands of the responsibility claiming they weigh the bags before they go out to ensure the order is correct which I would argue seriously need to be addressed!! How can you missplace a double quarter pounder or 20 chicken nuggets???

Order is hardly ever right and food is usually cold

My preferred Mcds in Hinckley but lately we've had some wrong orders and cold food. Over 10 years I can't fault a few errors

Quick, hot food and wonderful service

Richard was great in the drive-thru, always smiling :)

Every time I have been to this McDonald's drive thru we're always told to park up and wait. After waiting there's always stuff from the order missing... tonight i was missing a sour cream and chive dip, so went in to ask for it, only for them to say they haven't got it in... won't be back

Food often looks 'thrown together'. Some of the staff are lovely, some seem like they would rather be anywhere but at work. Special request orders very often incorrect. Overall, food is yummy

We didn't go in. Just used the drive through. It was quite busy and noisy. Staff were lovely though.

The food is the food but Abby the customer care assistant is out of this world. I came in with my 3 daughters from school and we were greeted by Abby, straight away she asked how we was and interacted with my girls. Once we had finished she came over and asked how we all was and had further interaction with us. I work for a prestigious OEM and we don’t even get the service that Abby showed. One in a million and McDonald’s you have a very good concept with customer care and amazing member of staff.

I had an extremely disappointing experience. I placed an order for three wraps and a black coffee, but after waiting for 20 minutes with no update on my order, I decided to enter the restaurant to inquire about its status. Inside, I spoke to a young man who assured me he would retrieve my order, but despite waiting longer, it was not provided. Eventually, I approached the young lady who initially took my order, and she managed to assist me promptly. The entire experience was marked by significant delays, a lack of communication, and a feeling of being dismissed when I addressed the issue with the staff. What's more concerning is that I observed other customers experiencing similar delays, indicating a systemic issue with the efficiency of service at this location. As a local guide on Google Maps, I feel it's important to share my experience to inform others about the service standards at this McDonald's location. It's disappointing to see such poor service from a well-known brand like McDonald's. I hope management takes the necessary steps to improve their service and ensure that customers do not encounter similar problems in the future.

Rude mardy service. Food was chucked in the bag chips had fallen out of holders. Had to ask for orange juice 3 times.

Just visited the drive thru, they forgot our order after 20mins we ended up going inside to find no staff we had to go right into the kitchen entrance to actually see a member of staff who was unaware that there was a order pending… after we spoke to him he brought us cold food we asked for fresh fries which he did do but once we got home found that our order was missing a few nuggets…. Overall really poor service

Awful, absolutely awful. I got no French fries and I asked for no pickles and extra bacon on my cheese burger, it is my normal order but instead this time I was given an original cheese burger and attempted to ring up about it and the employee rudely ended the phone call. Not happy at all About this!

Congratulations on your achievements, natural cheese according to the authentic Romanian recipe, from Arges. Success!

Order delivery as I don't drive, when it arrived both bags were sealed and when I opened them I only got 3 out of 4 drinks orders correct and then the second bag which contained the food had the wrong food in , so from ordering a meal for myself and a happy meal for my son we was left with just a drink to have as the food that we received my son didn't like( he's very fussy) and I couldn't even eat the other one as it was spicy and I can't eat spicy things, rang mcdonalds and they refused to help saying it needs to go through 3rd party it's nothing to do with them even though they cook the food they pack the food into bags and label those bags and then send those bags out with the driver from their establishment which I find absolutely ridiculous after working in a take away myself for many years if the take away made the mistake then they fix the mistake instead of putting all the blame on a site that just takes the order and the money , very poor customer service!

it should have been a latte it has a slight smell of caffe and it tastes like nothing. All this after a 15 minutes wait in a parking spot and also the food it's been delivered by a manager.

DO NOT BUY TAKEAWAY FROM THIS MCDONALDS! Each and every single order I have got from this place had missing items. Either fries when using the drive-in, or the sauces and other items when used the delivery services. Awful! Called each time and get lame excuses and promises next time they will do better but they simply won't!

A good clean quick service McDonald's.