McDonald's in Herefordshire, County of

Just the worst. I don’t know what has happened to this place. The drive through queue is always so slow. Not a bit slow, like always 30 mins +. We have been sat waiting for nearly 45 minutes. Oh, and you can’t turnaround and leave the queue. Once you’re in the queue you’re stuck in the queue, turning around is impossible/not an option

Nuggets were perfect chips were like chewing luke warm strips of soggy cardboard

Every time I come here I’m watching over 20 minutes for my food!

Delivery is a nightmare thrown in the bag cold half the time. Drive thru of they can get the order right .. of you need to go into a bay check your meal before leaving!!

Stop forgetting the dips on online orders!!!

Absolutely terrible, ordered VIA the mcdonald’s app. Food came delayed. The courier was walking up and down the street. When we received our food, we had parts of our order missing and all food was stone cold. Our drinks came spilt and all in the bag and mixed together. When we called up they told us to contact virtual help VIA the app. We done that but it told us to call up the restaurant. When we told them that, they got snappy down the phone and told us to contact the courier? We contacted the courier service and they said it’s an issue for Mcdonald’s to sort out. We called up again stating that’s what’s what and nothing. Absolutely useless. We’ve had issues before and service had been great, had everything replaced but today? Shocking. Not worth £40+ Photo showing the ocean at the bottom of the bag.

I go here a lot. The service is great.

Business over there needs to give customers genuine reasons for moving them over to a parked bay after ordering from the drive thru. Happened to me twice. First time I had to go into the building because I felt it will be better to let my presence be known at which they served me immediately and then second time I explicitly stated the previous experience before waiting to appear patient and friendly. Had a few chats with two other customers waiting who got served before me as well as a good number of other customers using the drive thru who did not have to wait in the parked bay. All I ordered was there McMuffin and mini hash brown sharer box and that took me 40 minutes to get by guess what...walking to the counter...again! No remorse, no awareness to even ask me what I'm waiting for as I'd like to believe they have cameras in the parked bays. Mcdonalds, you've done me a favour by showing just how low your service can get. You've made me lose my patience for the first time in years and now you'll lose a customer for life. Doesn't hurt you but better know I'll be retelling this story for the rest of my life if I can prevent a potential customer coming your way. I hope that this message gets to anyone else thinking of going there to always consider that you are a few choices away from having a worse experience than the industry standard

Service seems to be slow even in less busy parts of the day

Service very slow, always have to check your order as most of the time there's items missing altogether or they put someone else's stuff in instead.

Sunday night quite busy but quick when ordering

Absolutely shocking service Ordered in and took forever to come

Service and reliability have improved and the coffee has been hot and not room temp recently. It's up to around 70% success rate on my orders. They still regularly forget a single item. A burger last time and a 20 nugget share box the time before. Check you order on the way out if you get takeout. It tends to be when they forget it's takeaway and have to rebag it once it was already on the tray that something gets lost or forgotten.

Don't ever go here if you're in a hurry. Doesn't matter what day/time it is, there's bound to be a drive thru queue in what must be a contender for the country's slowest Mcdonalds. They're forever asking you to park up as well. Also, what's with the car park layout!?

Absolutely slow as molasses, over half hour stood waiting for our food. Everytime, you watch your order number go from preparing, to collect, but still no sign of your order, you number drops off the board entirely, still no call with your number, am eternity later, it's finally called. They're clearly clearing orders off to not impact their target and wait times

Doesn't matter if I order in shop on app or in drive through they always miss at least 2 things off thr orders. Staff need better training at reading the screens. Drive through takes about an hour so takes away the purpose of being fast food. It's always cold, always product missing. Then the workers get mad at you for complaining 🤦🏼‍♀️ need better training to read the screen better

Went back, for a treat for the kids. Not giving dips ruins the whole thing espechally for a child. Had to wait at the window a long time too. However the staff who served us were polite. Dips are part of the brand if someone orers a meal you need to make sure the dips are included! This could literally make my kid not eat the whole thing an If I didn't have any other sources in the car this would have been an issue

Food slow, lost my order. Food cold and got order wrong.

Very slow service cold food and warm runny milkshake 🙈

Genuinely the worst McDonald’s I’ve ever been to

McDonalds is McDonalds, right? This is a McDonalds 😂

Ordered for delivery but neither of the drinks were covered properly, drinks spilt everywhere was given the bag dripping wet. Food cold. I know we ordered for delivery but have never had this problem anywhere else.

A simple order of no cheese on a burger 1. Couldn't be followed then 2. Took longer than the entire initial order to arrive. Very poor service.

Ordered some burgers & sides. All the burgers were not well done. The ketchup and salad were everywhere except the burger in the box

Cold food long time waiting but plenty of staff walking about doing nothing.

The service at this McDonald's is terrible waiting 35 min for a order and everyone walking around like they have nothing to do

My food took 3 minutes to arrive from mcdonalds Thats 3 minutes driver picking it up and delivery really good thank you just eat however sadly for me the food was cold and not edable yet mcdonalds wanted to blame the driver and do nothing about it I'm sure it would go cold in three minutes

Tried the new philly stack and was very impressed.the fries were a bit of a let down as they were limp and nearly cold ,and the milkshake had very little flavour.

Drive thru, very busy food was good but forgot to put In an order of fries and our drinks were only just over half full. We didn't notice the fries missing until we got home.

Is much better now its had a refurbishment. Lots of teenagers about but we're no trouble the screens to order are very easy to use. over all good treat for our daughter once in while. highlight for her was the iPad at the table.

i ordered and it took forever to come been waiting an hour for it come for them to forget my fries and for it to be cold and for a girls hair to be in my burger.ordered a coke as well for it to turn up to be a milkshake

Absolute slowest service on the planet, not unusual to sit here waiting for 45 minutes just to get your order

I didn't visit, my passenger did and thought that it was expensive

Double check your order before you leave as I guarantee it’ll be wrong…

What happened today? Absolutely embarrassing, 40 minutes to receive our food nothing "fast" about it, took almost 10 minutes for someone to even appear at the till to ask where it was, knew we'd be making a mistake ordering 3 McFlurrys after and even they took 20+ minutes!, when our food did come out the chips tasted rubber, as if they'd been reheated during the wait and my partners burger had what looked like a literal bite mark in it, the kids like to come to the Belmont machines but i think we'll be avoiding it for a while, had a similar issue the visit before last. A customer also took it upon themselves to tell people who were just arriving not to bother as it was taking so long. Then, because of how poor the location is, it took forever to get out of the car park with massive queues at the drive thru, absolute shambles.

Staff ignore people in the store to focus on drive through orders. Orders usually arrive cold, incorrect and thirty minutes after you order them. It took me less time to order a collection at beefy boys and go get it, than it did to get to Macdonald's and order some plastic food. Its just not worth paying the cost of Macdonald's any more either cook at home or pay a little extra for a better made burger.

No milkshakes when the famous grimaces milkshakes supposed to be running 😞😞

Ordered delivery a few times. One time they managed to put pickles in a burger that had a no pickles sticker on and only had 2 other items in the order. Recently took 2 hours to deliver despite living 2 streets away, nothing was sealed, cold food and the milk shake was half missing and melted. The driver said they asked them to replace it and they refused. Won't be using again and have deleted the delivery apps

It's not the best food, unfortunately

Absolutely chaos lost my order and left me waiting in the drive thru for 30 mins at a collection point only came when I shouted through the window. Got my order was completely cold and missing items very very poor.

Food was fresh, but this was due to sheer number of people there. The queue for the drive-thru is the worse I’ve ever seen, and waiting times inside aren’t much better. It was definitely clean inside, and staff were very polite.

I ordered some mc Donald’s via just eat By the time it got here, it was I cold we had to put it into the microwave. There was hair in one portion of the fries and in the Big Mac. The large fries were exceptionally small the size of a small portion On the just eat’s app it only said preparing order even when the driver arrived. Considering our order was £32 this was not acceptable. Shall not use Mac Donald’s again

I would say awful service but there was no service at all. we waited 35 minutes for 5 chicken selects to get nothing so instead we decided to leave. Absolutely mortified give my nuggets!

Very slow service and the design of the car park/ drive thru was awful and the workers were quite disrespectful

Good luck with getting anything from here! Twice I’ve been in the last month and I’ve had to wait so long I asked for refunds. Update: and this place NEVER improves. Terrible customer service. Rude management shouting from the kitchen that if a customer can’t be bothered to wait refund them. Waiting half hour for a simple order. Another man waited half an hour, asked four staff members where his order was only for them never to come back with an answer. I just asked how much longer and keep getting told it won’t be long. Fast food? You are joking right?

Possibly the worst macdonalds I've ever been too. Food ok but on the last 2 occasions I've been waited over 35 minutes for food. Absolutely awful

Cold cold cold, no ice in drinks and food was cold and soggy

Waiting in a parking bay for 20 minutes for a big Mac meal and a quarter pounder meal not really fast food

Long waiting time, drive thru aleays the priority looks like

I ordered a LARGE coke and they had the audacity to put a medium in a slightly bigger medium and then a large cup to make it seem bigger might i add they didnt fully fill it and its knock off coke from aldi i aint aving this maccies and me food took a good 20 minutes but there was a hefty line so understandable im normally nice but i aimt aving this lad.

Speedy service. Food hot and tasty

The staff aren't rude but look overworked and unsure of what is going on. From Drive Thru point of order we waited 18 minutes for our food. Standard menu items. We were given the incorrect order twice. We were not given anything for the long wait and all their errors. The worst Drive Thru we've been too. Plus the food quality is not great

Waiting 20mins for food and staff coming from the back and talking to there friends swearing 🤬 on shop floor when there's lots of children around

I hate writing bad reviews. But I think this Mac Donald's could possibly be the worst Ive ever been to and possibly could be one of the worst in the country. The food is fine. But the wait is appalling. I've ordered inside and had to wait over 30 minutes. And it's always the same. Takes over 30 minutes to get through the drive through on both occasions it doesn't seem that busy. Maybe your kitchen isn't big enough or something, I'm not sure. But this cannot be considered fast food. Sorry to write a bad review. But I've never known a Mac Donald's this bad 😞

Not too bad apart from to many unsupervised children with very poor habits.

Every time I come here the queues are ridiculous! If you want fast food avoid this place . Not returning here

Maccies...it is what it is! Shame they gave me a chicken sandwich when I ordered a big Mac but I survived. Can't knock it.

Thought going in instead of the drive thru due to the size of the queue would of been a good idea. However.... Incredibly slow service and customers repeatedly going back to the counter with cold or incorrectly supplied items. Luckily even though we had to wait 25 mins for our food which was warm we did get the correct order. It's situated on a very small site for the amount of customers it gets so actually getting out of the car park took nearly 10 mins on its own.

Never really go wrong with McDonald's but on this occasion we had had an order of 5 meals and a few of the burgers was a bit cold, also the fries seemed like they been out for a while. Been here loads of times but on this occasion was a bit disappointed.

Ordered on the app, what it doesn't say is how long it will take, 35min wait takes the piss.

Watch out for egg shells y'all :)

No fries in drive-thru order, after waiting 20 minutes parked up for the food.

McDonald's on Belmont is a waste of space. Its supposed to be fast food lol. We ordered and it took 15mins to get our food. All we ordered was 2 sausage breakfast meals & orange juice. The sausage muffins were literally thrown together. They were more interested in the drive through and deliveries.

Shocking service been twice today never anyone stood at front counter all to busy doing drive thru took over 20mins to get both orders and both orders were wrong joke go to the one in town because the service at this one is appalling

Drive through and as usual the order was wrong.

Went for drive through as short on time, sent to waiting bay and waited 20 minutes. Drinks finished by the time food came and pushed to get to next appointment. Food ok and hot just time and information disappointing.

Order my meal from Belmont mcd and the person was so rude and had a bad attitude her name was abbie

hung up on me when i was asking a question to a worker. bad customer service. go somewhere else

Worst McDonald's you could wish to visit. Slow service in the restaurant while the drive by shoots through. Order frequently incorrect.

Awful tasting food, fries were vile, wouldn't return here. Police notices up on the wall. It felt uneasy. A few cars kept coming back and lapped the place, driving badly for no reason at all.

Over 20 min wait and cold food. Not sure how they got it so wrong? Terrible food and thankfully a rarity we eat this tripe.

Contracted food posioning off of a double quarter pounder I waited the best part of 20mins for. Not a good experience, especially in exam season

Great place awesome staff very friendly people

As expected it was very busy, but to be asked to park and wit for two drinks was a bit strange.

Used the drive-thru, ordered, paid, no problem, but on asking for KETCHUP, I was told there is a 10p per sachet charge. WTAF? I'd Just paid £15 for two meals and drinks, yet you want to rob me of even more money? Queried at the window and said it's right. And you can check your CCTV. I use McDonalds all over the Midlands and North, and NEVER, NEVER, NEVER have I been charged for ketchup. I've since checked at 4 restaurants ran by different franchises and none say they charge. Maybe the franchisee (McLeans) can explain why there is a charge? Otherwise, the food was acceptable, but fries with no ketchup? Nah.

Pretty average McDonalds. However whenever you order through Delivery apps they often mess up orders or deliver you cold food.

Spacious parking, clean and relaxed surroundings. Feels more of a restaurant than a fast food chain.

The staff were very helpful and service was quick. Food was nice 👌 🙂

9 times out of 10 they will get something wrong with your order, I always order triple cheeseburgers and many many times have ended up with 2 patties so well done to the team for being able to count to 3👍🏻 sit in the queue and fully inspect your meal before you leave because I almost guarantee you will be disappointed when you get home.

Can't comment on the food as the staff blank you if you want to order at the counter. Not great if you want to pay by cash. Went elsewhere. There are some good burger vans in Hereford btw.

poor for macdonalds another cup of water that supposed to be hot chocolate , do they not check their dispenser? chicken strips undercooked burger chucked together with stale salad. not going there again.

Always lovely staff and always very clean but very rarely do they get our order correct!

Constant missing items on delivery , mixups when ordering inside. Avoid if you can

Waited 30mins for simple breakfast order avoid at all costs

Treated my son to a Maccies, wouldn't touch it myself. Used the drive thru which was easy enough. Staff were polite, food not exactly cheap but then where is these days? Drive past here most days, usually busy. Very busy road too.

The order got lost and we walked out after waiting 45mins

Touchscreen was practically a disaster as with many of these they are non responsive so punching the screen is required. After probably 10 minutes stood there ordering we finally managed to place an order and waited about 5 minutes in surprise it was so quick but sadly I was given a completely different order and as time went on spotted lots of later orders being produced. After perhaps another 10-15 I tried in vain to get the attention of anybody available but eye contact and engagement are not a priority at this place but eventually our order did turn up and my daughter and I had to eat it quick because neither of our burgers and fries were hot and the soda was room temperature as there was no ice. We weren't given any straws so we went hunting for them as there was none to be found and after asking off duty McD's staff for some they hesitantly let me reach over the counter to grab a couple from underneath. I don't normally do reviews and McD's normally are super but I guess this one must focus on the drive-thru customers as there was no staff in the restaurant side apart from the cleaner.

This is the slowest "fast" food restaurant. Even if there are not so many orders you have to stay a long time here

We use this place often,and the food is always fresh and tasty,staff are polite and the premises/carpark always kept clean

Slow and rude. Ordered ‘daytime’ food at 10:58, nope, only breakfast and therefore porride and pancakes for vegetarians. No protein here! When I finally ordered, took 20 minutes to arrive, no apology. Rude as…

If you like to wait 30 minutes and have half your food cold or missing then this is the McDonalds for you. Had a simple bacon and egg mc muffin meal, with hash brown and coffee, this is no exaggeration, i went through the drive thru, I was told to park in bay 1 then 30 minutes passed by, until I went inside to find out what was going on, I took my cold coffee with me then the food finally come, hash brown cold, coffee needed to be replaced. It's gone so down hill !

Very busy, cold chips 🍟 and long waits

This is the worst drive through i ever go.

This restaurant is diabolical, food was cold when it arrived, we were missing items, ordered 2 banana milkshakes and got just 2 cups of ice-cream with no flavour! This is not the first time either, I thought the food is meant to be QC before it's packed, clearly never is, such a waste of money! Maybe hire people that actually take pride in their job!!!!!

Everything was cold. Double cheese burger and fries. We didn't eat the fries as very dry. Only ate half the burger as inedible. Dips weren't free. It was one of the worst McDonalds we have ever had.

Food cold by time we got it , won't be telling anyone to go there

Got served by Demitrius, was soooooo yum yum in my tum tum. Can’t wait to get home to enjoy my meal with my 7 cats and 5 wife’s

Good, clean, bright and cheery McDonald's, busy but not overrun.

Nothing fast about this fast food place any longer. Everytime I purchase I convince myself it will be better than the last time but everytime, the order is wrong. Which is no good when you've driven off unpacked it and half the family have started to eat while the other half are either missing food or have a wrong order. Nobody ever answers the telephone. So what do you do. Pack it all back up and drive back there??? This evening once again i was missing a portion of fries and had cheese in a burger that shouldn't of been in there even after I asked for my order to be checked before I drove off!!!

Slow service and burgers were cold. If they were already made why did it take 10 minutes to get them to me? But a cold double cheeseburger is still tasty.