McDonald's in South Lanarkshire

Missing 2 selects and all of the sauces from my order

Meal cold , fries cold , also burger cold , I’m not using the app again always food cold , driver said waiting 10 mins

Amazing service from driver needs a pay rise

Fantastical double QP and double cheds, time stampt at my door within 11 minutes..... wondering why i have to pay all the time for cheese that i dont ask for or require . 8 slices tonight.. the drone of dannys distant hammer cheese again

delivery was early but this particular mcdonalds never seem able to include any sauces with your order. ive ordered from here numerous times and never once have they sent any sauces.

There was 2 portions of chips missing

chips and the big Mac was cold

Paid extra for dips, not ONE came. They forgot all chips and cheesburger cold. Horrible experience, especially after having to wait an hour for delivery

missing item a triple cheese burger but no problem with the delivery 🙂

2 meals missing. no strawberry milkshakes x 3. pathetic.

food was cold. put in bin. but driver was very pleasant

my whole drink was spilt on the bag

Ordered late and items missing

Food piping hot and fast delivery

dude i asked for 4 raspberry pies, i received 3 raspberry and one apple pie. bffr brah

did not receive my dip!! THIS IS NOT THE FIRST TIME!! TERRIBLE SERVICE THAT WAS YOUR LAST CHANCE MCDONALD'S

Absolutely ridiculous that McDonald’s are sending/allowing drivers to take multiple orders to deliver so far apart, food was stone cold and like mush. I’ve never had an issue ordering from McDonald’s before but now won’t order for delivery again

Didn’t get my free McFlurry sauces or straws

The juice was spilt everywhere and delivery driver had child with her at this time and the child was very young but it was the delivery driver had spilt the cola everywhere on my flat floor and the food was already had juice spilt near it so then by the time I had to clean the flat the food was freezing and this was you’re drivers fault usually have a good experience but I have photos and asked the delivery woman to get a photo but don’t know if she did im really not happy with that….

I want my refund this time. I've took my own pics I basically got a cola strawberry milkshake.

Half of the food items were missing. No sauces or straws either.

I never received the dips ordered . This happens everytime!

Missing an item which I paid for and this is not the first time it happened to me previously as well

Visited the McDonald's at Palace Grounds Retail Park in Hamilton and had a pleasant experience. The restaurant was clean and well maintained, with efficient service despite being busy. The staff were friendly and handled orders quickly. Food was fresh and tasted great, the fries were perfectly crispy, and the burger was well-prepared. Drive-thru and indoor seating options were convenient. Only minor downside was a short wait during peak hours, but overall, a solid McDonald's location with good service and quality food.

Spent about £40 and sent with no dips at all..

Forgot dips and chips was cold

The quality of my last few orders has been outstanding ✨. When I ordered a few months ago it was always missed items etc. this seem resolved and the food is always fresh and hot. Really well done to the full team involved in McDonald’s delivery.

didn't reiceve my drink or free McFlurry

Amazing customer service and handled with care and food was delicious, 5 stars from me!!!

The quality of my last few orders has been outstanding ✨. When I ordered a few months ago it was always missed items etc. this seem resolved and the food is always fresh and hot. Really well done to the full team involved in McDonald’s delivery.

I had an extremely disappointing experience at this McDonald’s location during the night shift. I waited 40 minutes for my order and had to ask four times if it was ready. Each time, I was simply told to wait a bit longer. The staff member serving me made no visible effort to check on the order or resolve the issue. When I finally spoke to the night shift manager, I was told, “nobody shouted for it,” which is an unacceptable response and shows a complete lack of accountability and leadership. Frankly, the manager seemed just as unhelpful and uninterested as the staff member who served me most of the night. I sincerely hope both the night shift manager and the staff member involved are held accountable. The level of service and disregard for customers I witnessed is not what I expect from McDonald’s and should not be acceptable at any location. Please take appropriate action to ensure this kind of service doesn't continue.

Whoever made my order should be proud of themselves

Food is cold. Payed for 3 bottles of water as can’t drink fizzy juice and was not given any water. Absolute waste of money and to top it off kept pushing my order back time and time again feel bad for the drivers.

This was my fault I think the man said I didn’t put the location down but I think he was a bit confused so food was a wee bit cold and driver phoned and took the code and I was panicked thinking he wouldn’t bring my food but the food was delicious so I can’t complain…

Food was delivered soaked through due to the juice being spilled in the bag and not handled correctly. Bad day at work and then don’t get my dinner.. not happy

Delivered the order without my daughters McCrispy meal

Delivery was 1 hour late. When I checked the map the driver was going in the opposite direction to my house. At least 25 mins from McDonald’s, then from McDonalds to my house around 15 mins. As you can imagine food stone cold and no apology. As usual no sauce 🤣 absolute joke

food was Luke warm and no BBQ sauce

Food is always missing or the wrong food is sent 😑

Gave me the wrong order, order was later than expected arrival still haven’t been given correct compensation

Getting on time and all there is always a good experience thank you

Delivery time changed multiple times, chips were soggy, burger inedible, all the food was freezing, no sauce delivered even though it was paid for. Absolutely vile.

ordered 2 orange juice fresh and a fruit shoot for when my little man wakes up, but no all we got was a chocolate milk shake that no one in the house can drink

Is it impossible for McDonalds to actually put all the correct items that were ordered into the delivery bag?

Once again a delivery is wrong! Really needing to make it simpler for the staff. I dont see how it can be so difficult to pack the items of food on a screen into a bag, check it and send it on its way. An absolute shambles of a place.

purchased 3 additional sauces and NONE in order AGAIN

Nice driver food was also hot and the drinks cold

Left comment saying no sauce on wraps but came with sauce on them

No dips that I paid for or the McNuggets but got 2 Big Macs instead of 1!

One of the items from dual deal for two was missing the McCrispy burger was charged for it and was on receipt but not received

food was delicious & delivery guy was very polite with good manners , Thank you

driver went to wrong address.was all dressed in black ,could not understand what I was saying to him

Im not happy this is every time i order theres something missing

driver late at nite I can't fault him 10/10

Only problem was missing items.

Chips and burgers were cold, McNuggets were warm but no sauces that were selected , including paid for dips & no straws for drinks

Food was absolutely stone cold freezing when it arrived to the point it wasn’t even edible, along with multiple items missing from my order. Also sent the wrong drink with the order

how ye gonny have a cold burgers n chips at 3 o'clock in the morning and forget to give me my pie and straw

Need to make sure dips are there they never are

everything we order a meal something is ALWAYS MISSING like every time we order it's a joke ibanted a meal after work and now I have chips and a drink...

4 burgers missing only recieved 2 happy meals I want a refund

i ordered a 6 chicken nugget MEAL ANDyou didn’t send my chips

Absolutely terrible everytime you order from here there’s issues with it either food is freezing or stuffs missing this is a first that’s it’s been both complete joke

Order was not correct, things missing and no sauces as requested

received no food just 2 random drinks

Half the food was cold, everything else look warm

Again for maybe the 10th time no sauce was added to bag even though it was paid for

I didn't get delivery woke up this morning to a few cardboard boxes lying in my garden all empty the only things I got was the fruit shoots

I didn't get any of my sauces I paid for.

Cold and the drinks looked like they had been to the deserts n back fs

Arrived at the drive through, several minutes before I got any response, I ordered porridge and a coffee, I drove to the window, to be told there was no porridge, then changed to.... yes we do but it's not on the till! So I asked if I was getting it or not, after a fair few minutes im still waiting at the payment window, ( several cars now waiting behind me) a few more minutes go past and I ask if it's gonna be long, gets told tge till still wasn't updated, tge server asked the staff at the front what was going on.......a bit of giggling going on all during this, so eventually I told them to forget it as I hadn't any more time to waste... very poor show

Would just once like to receive my order with warm food

I ordered a set meal and got no chips

Good was missing and when it finally arrive it was stone cold

Always i have miss items. And the burger was cold. No chance.

Ordered 2x quarter pounder meal and 2 nights in a row and they have sent one?

Didn’t give us the stuff we wanted

food freezing and missing the quarter pounder

Missing a whole meal. Burger, fries, sauce and drink. How can you possibly mess that up

Delivery driver friendly & arrived on time

The meal was cold I had to reheat

How hard is it to put sauce in a bag when I’ve paid for it? With the cheek to charge ten pence a pop do better McDonald’s

Arrived with only one drink. We ordered two meals

Shocking unbelievable food is boggin nae suace pure grease fest for the burgers that are cold deliver guy about to get sparkled patching me when I asking him about my order ram yer burgers rite up ye

Pure greasy burgers no sauce said to the delivery driver about my no sauce or straw and he ignored me

Food was cold when arrived, share box of chicken nuggets was missing and garlic mayo missing too, this happens quite often from this store

Missing items yet again and food absolutely freezing

Cold and none of the dips I paid for are included!

No big Mac delivered tried using again but fed up with missing items and cold food

Missed some things of the order for my kids which they weren’t happy about

Ordered 2 garlic mayo never got them

As always when you order from Palace grounds the order is never full and missing items. This time 4 kids meals with no toy or book in any of them a burger missing and no sauces for chicken nuggets. You can imagine how upset the kids were they didn't get the toy. Come on McDonald's get your act together.

I’m sorry but why is half my order missing AGAIN! Then you send a burger with salad and buns but nothing else?! Absolutely shocking! Never ordering again

What is the point in the codes if the driver delivers to the wrong house! Paid £14 for someone else to eat my food!

Fabulous delivery , girl was very pleasant 10/10

This order we got all our sauces but not our chicken nuggets to go with them I’ve never had an issue till a couple of months ago, I don’t know what’s changed and I know mistakes happen but come on 20 chicken nuggets is a big thing to be missing from an order, have gotten a refund but would have preferred what I ordered so I don’t need to go elsewhere to get something else

No sauses yet again even the sauces thats paid for didnt come chips a d cheese burgers are all cold

Great experience. The place is very neat and staff are very professional. I also like the open view.

Missing stuff everytime I order from here.

Missung burgers no sauces and kept changing the tome on the order. Twice to, no excuse tonforget items as well as our sauces nit only that everytbings dry and stinking !! waste of money