McDonald's in South Lanarkshire

didn’t get any the food i ordered

never got the toy that made my child upset. pay extra and don't get it embarrassing as usual. also missing a double cheeseburger and fries. I want my refund it's every time now should be ashamed of yourselves

The driver called numerous times as he couldn't find the location (never had any issues before) then somehow it was my fault he couldn't find my location. Food was then late and freezing cold. Driver was borderline aggressive so won't be ordering again

Got the complete wrong order again, what a waste of £14.33,

Missed several items and didn’t include the 2 toys that should have also came, literally just sending whatever the like and not what you order

Delivered late and wrong order. Hopeless

Food cold, was late, no dips with meals.

All items were cold. Missed off the extra patty. Asked for no bun as a ceoliac and the burger was just thrown in the box. No sauce on the mcplant. The drinks order was wrong.

When you are ment to get dips make sure you put them in or is it too hard? can tell most of the staff in there were on fuzz buzz at school

Regularly order from here. Very rarely get a correct order delivered. There always seems to be something missing, drinks get spilled or diet juice is sent instead.

No sooner than I read "order accepted" I heard the chap on the door. textbook delivery. My Gran used to have a saying "a cold hash brown can make a grown man frown." Not today.

order missing dips again and Minecraft collectibles as per advertised

All hot items were cold when delivered

Says delivered but I haven’t received this

Food was freezing. Vanilla milkshake was brown at the bottom. No sauces and missing cheese bites

I honestly dont understand why mcdonalds cant just get an order correct..its not that hard to put the correct amount of sauces in a bag,,my son never got his minecraft collectable aswell and a missing mcflurry,mcdonalds are an absaloute joke!!

both breakfast rolls had cheese. I ordered 1 without cause my fiancée has allergy. so won't be ordering again

Wrong order, missing items, literally every time! Serves us right really, but still

food was luke warm at best when it arrived & 1 of my meals was missing along with some of the dips that should have been included. no straws privided for drinks either. very disappointing overall!!

Driver excellent, polite and everything as expected.

Late delivery, completely wrong order and the food that i did get is freezing cold well done McDonald’s off to a flyer this weekend

I got no Minecraft toy with the meal. My son, who is highly autistic, is very upset. I would appreciate if 1 could be put through the letterbox ASAP.

I wasn't given the chicken nuggets happy meal i ordered

Never received my order and it's says it's been delivered. No help with your chat service as all it does is repeat

Ordered the Minecraft Big Mac meal £10 it came to just got a burger and chips no straws in the back so I’m needing to eat my milkshake with a spoon Philly cheese stack was pretty much a double cheese burger

Ordered the adults happy meal for the collectable but they deliberately didn't put it in or delivery driver took it either way i was very disappointed and have seen others having the same issues and with orders deliberately made incorrectly

missing big Mac and double cheese burger , oh and dips again . 2nd time ordering and will be the last . poor poor service . no way to get missing items delivered either .

delivery driver was exceptional

I ordered a box of pickles and didn’t get it, how hard is a box w pickles in it?

Food fine but no sauces. Never any sauces not good for 20 Chick nuggets disappointing

Food cold, was half a cup of juice, the rest had spilled in bag

I recently visited McDonald's with my family, and unfortunately, the experience was disappointing. The food lacked flavor, almost as if it had been sitting for too long before being served. One of the main reasons I avoid McDonald's fries is that they are often dry. We specifically went during a busy time, expecting them to be fresh, but even then, they were still dry and unappetizing. With McDonald's prices continuously rising, it makes more sense to visit a regular restaurant instead. The original appeal of fast food—quick service at a lower price—is starting to disappear. At this point, it feels like McDonald's is losing its purpose.

food was great but ideally I'd have liked my dips that were on the order slip . after looking at the reviews it seems it's a regular thing unfortunately.

Order not delivered! Have proof on our cameras

it was absolutely freezing when it arrived, will never order again from you

Missing items no milkshake or oasis and freezing cold food

If the Philly Cheese stack is permanently on the menu, I will keep buying it when I can cause it was amazing!

staff need re training on how to pack the food ,filling all over the place except on the burger very poor when we need to re build burger at home.

It was still hot, and ice cream was super..... BUT..... the small milkshake (strawberry) morphed into a bottle of plain water :(

This has to be the Worst McDonald's in the UK, I find myself always having to repeat order multiple times when using drive through. Staff appear to all need customer service training as can be grumpy and some appear to have a can't be bothered attitude and doesn't matter whether you order on the App, in store or drive through, they never get order correct. Tonight I order 9 chicken selects and got 20 chicken nuggets, a toffee latte but got plain latte.

Missing the 9piece chicken selects and sauce

Food was cold and rubber. No McFlurry that I ordered and no donut

Ordered 5 meals only half was delivered, I also ordered 3 milkshakes & got sent 3 colas!!

No sauce as per usual, who eats dry chips??? Staff clearly can’t do their job properly, you work in McDonald’s, how hard is it to read an order on a screen!

Ordered a breakfast wrap, 2 hash browns and a milkshake. Hash browns came completely squished in the bag, wrap is soaked in ketchup and no milkshake. Instead they sent a kids orange juice. Absolute waste of money. Horrific service. Driver was lovely at least.

Asked for no mayo on the wrap and no pickles on the burgers meal wasted

never any brownies n they replace them with chicken selects how does that make sense

Ridiculous absolutely terrible 2 hours I waited and then ice cream came melted !

I ordered a double sausage and egg with cheese mcmuffin.. And I was given flat bread with 2 sausage patties and an egg, not what I ordered.

Couple of items wrong and some fries missing

Never got our order still waiting

Delivery was okay, food was freezing and sauce was forgotten, although items correct in delivery

I have no issue with this service and it is always on time the only fault is we never seem to get any of our sauces that we order, this could be something that could be looked into, we order sauces with our nuggets and have nothing to dip them into, I buy them still don’t get them

food was cold and wasn't correct meals

Missed out 3 items from the order unacceptable behaviour

Constantly get the order wrong never send the correct drink no sauces anytime I order use are useless

Very disappointed.. order was missing half the items, was freezing and tasted horrible.

We have now had multiple orders where food has been missing or orders where just wrong. It’s a shame because otnerwise the food that actually does match the order is usually great. Please teach the kitchen to read orders properly or even just to double check before it goes out for delivery.

Food was amazing tasted fresh and still very warm when arrived however sauces were missing apart from that it was some of the best McDonald’s I’ve had in a good while

Restaurant never read the notes.

McDonald's is a reliable fast food spot offering quick service, affordable prices, and iconic menu favorites like the Big Mac and fries. Perfect for a convenient, satisfying meal on the go!

Food is always good and fresh however almost every time I order from here the dips I get with my order don’t come with it. It says it on the bag every time they should be in there and never are

Didnt recieved my order and i paid for it

delivery 10/10 as usual, but when i order chicken nuggets i expect the sauce to be put in that i asked for, no fun eating plain nuggets that are half cold. got a straw this time tho always a bonus lol

Food came fast nice and enjoyable and the fries were given their own bag thus there were zero on the bottom of the bag top notch service and the delivery driver was very kind

Too small and way too busy. Self service was out of order

the driver came shouting on the phone at 4 in the morning they also forgot my sauce of my mcnuggets and my double cheese burger and the juice spilt all over the bag !!!

Not open 24 hours worst place to go

McDonald's Hamilton – Where Fast Food Goes to Die If you’re looking for a simple, stress-free drive-thru experience, avoid McDonald's Hamilton like it’s a pothole on the M74. Yesterday afternoon, my wife (currently recovering from a broken ankle) and our 6-year-old son just wanted a quick bite to eat. We didn’t realize we were signing up for a high-stakes game of Drive-Thru Survival. After sitting in a queue longer than a bank holiday traffic jam, we finally made it to the ordering window. We kept it simple: a Happy Meal for the little one, a chicken nugget meal, and two cheeseburgers. Easy, right? Wrong. At the payment window, the girl confidently asked, "Is that the chicken nugget order?" Thinking she meant ours, I said yes. Apparently, this was a grave error. Because when we got to the next window, another staff member popped up like a plot twist to tell us we had only paid for a single Happy Meal. No problem, we thought. We’ll just pay for the rest now. Oh, how foolish we were. Instead of taking the extra payment right there (like any normal business would), we were asked if my wife could hand over her phone so they could charge it. Now, let’s think about this for a second. The phone requires Face ID to authorize payments. What was the plan here? Was she going to hold the phone up to my wife’s face like some kind of ransom situation? Still, we gave them the benefit of the doubt. Off the girl went with the phone. A few moments later, she came back, looking defeated. Big surprise—it hadn’t worked. Then, from inside the restaurant, we heard the manager deliver their master plan: "Tell them they’ll need to drive back around and order again." Excuse me? They expected us to leave the queue, circle back around, and wait another 20 minutes just to correct their mistake? While a massive queue of cars built up behind us, and our son was on the verge of a meltdown? Oh, but there was a silver lining! We could keep the one Happy Meal we had paid for, like some kind of parting gift for enduring their nonsense. At this point, my wife was furious, our son was upset, and I was just sitting there in disbelief at how difficult it was to purchase a couple of cheeseburgers. Needless to say, we drove off. One Happy Meal in hand, two hungry adults, and a newfound appreciation for any other fast-food place. Shocking service. Next time, I’ll just eat the receipt.

got my order and didn’t get my meal

food stone cold ,driver walking

service was really bad. ordered a vanilla milk shake and classic cola. got a vanilla milk shake and a strawberry milk shake. food was cold. so much for fast food. utter disgrace. staff in mcdonalds are terrible. probably standing around on phones

Freezing cold and itemts missing

ordered plain cheese burgers fries & 2 drinks,1 drink was burst from the bottom,1 had ice and i requested none,cheese burgers were cold and had onions on them and i never even got a refund for part of the order thata ruined/freezing

1 x large cheeseburger missing very very disappointed won't use again delivery guy just wanted a number and gave time to check

Order was delivered on time but no dips which were ordered were in the bag.

Good really tasty forgot the sauce but nice tasting yummmm guy was nice

No Big Mac in the Big Mac order! No condiments or straws for milkshakes, does staff pay for these from own pockets?

food never arrived and delivery times changed 6 times before 2 and half hours later saying it was deliverd when it wasn't

Food was cold and items missing

My only problem with the order is they forgot my double sausage and egg McMuffin

No sause with meal all food cold

no wrap no mcmcffins no hash brown a bag with a box and 2 pa cakes

Food is freezing and juice is spilled all over the place

Delivery no fault , but as usual no sauce added to the bag after paying for it and putting in the notes to please not forget it but again forgot it

arrived very late, was like warm and incomplete

Food was stone cold, items missing and delivery time kept changing while the food was out for delivery. Won’t waste my money ordering again.

Delivery process was excellent but Food Order was all wrong and missing items

If you enjoy a SAUCELESS meal. Mc Dryburger on a chicken and dry lettuce wrap, Chicken Nuggets WITH NONE OF THE ORDERED SAUCES PROVIDED JUST DRY NUGGETS, then this MacDonalds is right for you ! Pathetic.

Order arrived on time, but was missing half of the meal items. Not the first time this has happened and definitely won’t be last. So irritated having to wait for refunds every time I order from this restaurant.

missing items, items that were there were incorrect. useless staff

I ordered veggie dippers and received a burger. I''m a fan of the dippers as a sids and was looking forward to them but instead I got a burger..

No small fries. No large fries. No dip. Missing.

23 ponds off cold food never complained always been good . never will I buy again

Received someone else’s order, there was no way to contact courier. No option to receive the correct order. Won’t be ordering again.

Wrong Items and no means to contact McDonalds!

late cold and half the order missing

absolute shambles of a place from 2 items being missing to then noticing the large fries with both meals were no were near a large try small portion, yous are a disgrace

becer give sauces I pay for and never enough sauces on burgers

Wrong delivery even though I quoted the delivery code. Drivers as always are unhelpful. Really poor service again.