McDonald's in Castle Point

35 minutes to get my order whilst being told stupid excuses why I had to wait so long and in all that time waiting I was ignored when try to get attention of staff to find out what was happening with my order when I finally got my order and got home items where missing when I called to complain I was told if I wanted the rest of my order I could have next time I came in soi had to all the way back to get my sons meal the attitude of the majority of staff was disgusting to say the least only one member of staff actually apologised as she knows I regularly take my son here. Today though I witnessed so many orders missing items and they had to come and complain. Someone clearly needs more training or to stop talking about what there going to be doing on there Friday night and pay attention to there job

Food cold and disgusting. Highly recommend don’t use

I was more than happy to go in there when they had plastic screens in place to protect staff and customers from covid 19 now they have removed them not happy bunny to chance it any longer to dine inside...should add a wine list

Helpful staff throughout. No problems with order even though our burgers were customised

Order submitted at 19:19, not delivered until we’ll over an hour later. Food arrived cold and as per usual dips not included!

I had ordered x2 sweet chilli sauces and only got the money back for just one. that’s not fair ! I would like the money back for the second one please as I didn’t receive them

Cold food delivered. Not tepid, not warm, cold. Really unacceptable. Yet again, another totally substandard meal delivered, with cold chewy fries, a tepid burger, and flat coke. Is macdonalds actually going to do anything about all these poor ratings?? I wasn't expecting fab quality, but honestly this is non edible. Most of it ended up in the bin.

four sausage and pancakes wasted as my kids won't eat it without the syrup. I even rang the store to make sure the syrup gets put in the bag. but yet again nothing

If any other restaurant forgets items you call them up and they quickly resolve it and send it. Not Canvey McDonald’s it’s far too complicated

several times you left out sauces or give me adrink don't want

If one requests sauces… You’re supposed to put sauce in the bag with it. Not once have I ever received the sauces I’ve paid for. Very very annoying

my food was freezing yet again nearly waited 2 hours

Ice cream was melted, milkshakes were warm and apple pie was cold.

No sauces, chips cold. No napkins or salt and no straw for milkshakes. From order it took nearly an hour for delivery.

Ordered on the app, delivered quite quickly but the chips were cold and one burger was missing from the meal. This isn’t the first time we have had missing items from orders, should probably learn a lesson from this and stop using delivery service or using Canvey island all together but it’s not like they will care about losing one customer

2nd time in a row that mcdonalds have left the sauces out of the order and got the milkshake flavour wrong

Very kind delivery person, items packaged well, hot food, hot drink, nicely chilled milkshake. A lovely treat while I’m housebound atm. Thanks to everyone that cooked, prepped and delivered my order. I’m very happy x

McDonald’s always forget the dips!!!

I try and try again with a McDonald’s delivery but it is always so disappointing. It’s always cold, it’s always wrong and there’s always items missing…….

But cold food and melted milkshake

Food was really cold chips tasted like cardboard missing straws

I orderd x2 sweet chilli and I didn’t get them

Food was late. Items missing and unbelievable cold. Wasted half of it as cold food isn’t fun to eat.

I dont order McDonalds frequently, odd as it sounds, we didnt each it much when I was young, it was a treat, so i, er, ‘treat’ it as such still. The Canvey Island folks do the company proud. The food is correctly cooked, nicely prepared with the ingredients being inside the burger still when it arrives! The main thing is that the food isnt underdone (as in legally cooked by lacking in substance), whenever I’ve ordered it, there is bite and flavour. Just what i want.

my food was not just cold it was freezing not eat able I order alot from here not to get cold food like that

Food was cold and soggy, drink was half full and filled with loads of ice and coffee was cold

Bottle of orange juice missing. Hash browns so greasy I had to cut the wrappers apart. They were stuck inside with the grease!

Food cold & the extra dips ordered were not in the bag. This keeps happening. Very poor service

Again, no dips! Every time!!!!!!

i had nothing in my burger except the patty and only one onion

Food cold and drink is half all spilled really disappointed

Cold food inedible and hour late. Can I please get a refund

missing items shown on receipt paid. Missing Mozzarella sticks and Dips

Food ok as expected, delivery was good, on time, very cheerful happy fella!

Useless always forgetting an item or something there a reason youse work in McDonald’s

Items missing & wrong items received & food was freezing. Such a poor service

For the first time ever … all the food was nice and crispy and nothing was missed for once. Thank you :)

2nd time in 2 days we have ordered to the same address and you don’t put sauces in!!!!!!!

no sauces that we ordered no straws for the 4 drinks we had!! food was cold not fresh at all even though we only 10 mins away from the place

If you are expecting a warm takeaway, then McDonald’s is not the place! Always stone cold food and melted mcflurries

I use every week and always great snd friendly

My first order I wasn’t given half of it. I had to re order. All the food I had was poor, below the usual standard. After a bad day it added insult to injury

Never turned up, how can they say it was delivered, was due to arrive at 17:16 we reported it as not delivered around 17:50 and now at 19:00 it says delivered, where do they get off lying about this

Asked for no cheese, but it came with cheese,

Staff always friendly and restaurant clean

Everything was nice and hot and nothing was missed for once

Food came freezing cold , chips were stale and drink was flat and had no ice , was very angry with this service

food cold waited nearly two hours asked for no cheese sent cheese

Every time i get mc donalds its cold and soggy every single time

was missing one of the chips in a meal deal. loved the philly cheese. shame about the missing chips.

The food was cold even tho we only live 5 mins away from the store

Didn’t get sauces and I paid for 2 £0.10 sauces, didn’t ger straws either. Wasn’t happy with this. Everything else is fine.

Waited an hour for my food for it to arrive stone cold and inedible. Items also missing. Unacceptable service.

The past few weeks, there has always been something wrong with every single order - wrong order completely, items missing, no onions on the burgers, no dips sent, stone cold etc. I have no idea what's happening there lately - it used to be ok

I order large Big Mac meals did not get large fries I did not get dips

Forgot me sauces and then tried to blame it on the delivery company when McDonalds put the sauces in the bags not the drivers

20 nuggets with 0 dips you brain dead fuckpigs

Food was cold and tasteless iv found the quality of food has gone down hill

there was 2 friends t bags missing. always stuff missing whenever I order from here!

Missing items and cold burgers on drive through . Going elsewhere in future

If you ask for extra stuff on your burgers they totally ignore you , they slap the burgers together put too much salt on them , the flurries are like yellow snow and inedible, Canvey Island Mcdonalds needs a new lot of cooks cos the ones in there now must be children , harsh na I don't think so , it's the worse one I've been in

Had a bad experience not long ago they put it right now it's very good have been back couple of times

Ordered no cheese, as I can’t have dairy. When I received my order it had two slices of cheese in it.

No sauces, no straws, missing double cheese burger, chews were freezing!

We ordered food for breakfast at 10.53 and it was quite busy, with that being said there was about 3 people waiting before us and about 5 deliveroo and just eat people waiting too. Well the food delivery drivers were getting served before everyone else then more delivery drivers came in and got served before the people waiting. We waited 20 mins for 2 breakfasts which is a joke. They were over staffed and inexperienced and were like headless chickens. People were getting angry there was even a fight in the car park which myself and another guy broke up. Terrible experience

Fantastic service way better than Hadleigh one 👏

payed for large chips only half pack no dips and food warm joke.Driver was good and on time but food disgusting.

No straws and no dips. Common occurrence with Canvey McDonald’s.

Got 6 nuggets when it should of been 9 and got 4 chicken selects when should of been 5.

Delivery fast no issues there , food is all there even the dips this time - but our drinks STINK OF PERFUME AND CHEMICALS ! It’s so bad I can’t taste the Coca-Cola! What is all that about ?

a little cold but otherwise tasty

Food was never delivered and cant get hold of anyone to sort it out

Did not get our order. Delivered 3x McFlurry and 2x Coke. Not even close to what I ordered. Absolutely useless

Promptly delivered and enjoyable breakfast. Could have been slightly hotter but great overall

Nice delivery driver food still hot.

Everything was fine except the Fanta I ordered came half spilled in the bag

chips were old and like they'd been sat around, mcfluffly had no chocolate in

Missed half my order and when I rang the lady was rude

basically all the food came cold and was presented terribly. The mcflurrys were near on just liquid and came with no spoons.

The food was cold not the drivers fault but would like a re fund not happy about all my food being cold and milkshake melted

Courier stole order never received it

buns not toasted, sauce missing, half drink split and chips cold

I did not receive my order where is it?

Canvey Island has to be worst McDonald's ever. Food was completely cold. Driver said he was waiting on kitchen staff. Threw the order in the bin.

Food came quickly but was cold and no sauces included that we had ordered

My Grandson had a lovely hot meal and the staff were very friendly and helpful. One lady fetched him some pens to draw with.

Didn’t receive what I ordered. I ordered 3x grimace shakes and I got 3x strawberry milkshakes. I would have rather my order be cancelled

Chips cold and like cardboard. McFlurry cost £1.99 I got less than my son with a mini McFlurry. Complete waste of money tbh

Food was cold and items were missing, I cannot recall a time where they have actually got my order right. It’s got to the point now where the family have bets on what will be missing (or extra in some cases)

Chips not cooked, no milkshakes again

food not hot and never get the sauces you ask for , delivery on time

The man was so rude, said that I put the wrong address basically blamed me that he couldn’t find my property. My address was correct and I said no one really had an issue in finding it then he continued to argue with me in the end I had to close the door.

Quality of the food has definitely gone down. Chips arrived cold again! Burgers were okay. Although delivery was on time, it was pushed back by about 20 minutes from original time.

Delivery was all good. Restaurant messed up my double quarter pounder meal gave me a single quarter pounder and I asked to be plain and has sauce in it.

after waiting nearly 2 hours for food to arrive, it's arrives stone cold, and with only 2 items correct out if 4 meals. after spending Over £30 and only receiving 2 items. then being told you can't send out new breakfast items even when I said I would pay for it. joke of a business

Much better this time with my order got everything that was on the order and it was hot aswell

This is happening too often on deliveries. Everytime myself, family or friends order something or most things are wrong or missing! I ordered two of the new shakes today with our meals and AGAIN not turned up at my door! Absolutely shocking that now days McDonald’s employees are getting these minor things wrong! Slow down staff or home orders so this doesn’t keep happening. You’re giving your company a bad name not the public who pay their money for your products!!

Yet yet bits missing from order!!

been waiting over half hour for a small order

was terrible experience food was over a 40 minutes late arrived and was freezing cold the delivery guy eas really rude I would like a full refund never using this app again