McDonald's in Castle Point

Food was delivered stone cold and the milkshakes was like water like it had been left a while to melt and one of the Biscoff McFlurry was missing

Burgers were dry as anything , looked like been cooked for 3 hours horrible

both my drinks had fallen out in drivers bag and my ice had fallen on in he's bag was given two half filled drinks and an ice cream that was melted and uneatable

no sauces or free cheese burger. Always the same with Canvey mcdonalds. last night was first night we had the perfect takeout. 1 out of 10. most times we don't get sauce or miss a burger or chips. appalling mcdonalds ! same with drive thru

nice meal two little things wrong one you didn't bring the extra cheese burgers so my nanna was super upset. and second coke was over the bag so only got half a cup

Only received 1 MCcrispy burger

The driver broke our gate and didn’t say sorry or anything, no apology, no saying oh by the way I accidentally broke your gate.

Cold food, melted milkshake and no sauces

wrong order this is happening alot

No straw,no dip,burger missing,it aint rocket science is it

vanilla milkshake was a mix with strawberry ?

I did no get any of my food am fed of this now

Stone cold Steve Austin, may as well not deliver if you’re going to take an hour

Wrong milkshake delivered again

Driver was pleasant and professional

The time for delivery kept changing and the order was eventually received an hour after placing it. Food was cold when it arrived.

All but 1 item missing!! Only sent fries! What a joke

Was delivered cold had to put in microwave fry’s was not any good had to put it in bin.

No food in order! 2 bags of drinks and now have no dinner. No one to get a hold of to sort out! Absolutely ridiculous!

Cold food no straw and no sauce what was selected

None of what I ordered is correct I have 3 burgers, 3 chicken selects, 3 ice creams and drinks. I did not order any of this.

My food did not turn up still waiting now and it saying it delivered we have not got the food it not on

Food was cold. And we didn’t get any sauces that we ordered or serviettes but driver was very friendly

They missed off some of my order also so dissatisfied

we didn’t have no chips with our order when we ordered 2 meals with chips

I would say 90% of the time something is missing from our order when ordering from this McDonald’s. Today it was all the fries, drinks and sauces. Getting a discounted meal for the hassle isn’t good enough as there’s no incentive for the company to get your order right each time.

Chips were cold and my drink was notnfilled to the top!

I thought if I ordered late it would be hot and fresh with no mistakes…now I’m doing a Gordon Ramsey

I ordered this at 17:47 & it was t delivered until 19:32… and it was all cold!

Completely wrong order, driver pick up wrong order. Have had to order all over again, please refund included delivery- new 0210

Asked for no pickles and guess what they gave me pickles

Last week McDonald forgot 8 lots of chips to the meals Then tonight they forgot 1 chip and all the sauces how hard can it be!!!

no milkshake on offer I'm told they don't clean the machine out always have trouble I'm told they have plenty in stock

It was a nice costume service but the food was cold and there was no extra pickles in the burger with the order clearly asking for them

order meals and get no fries with anything - absolutely useless

Order was delivered with the food cold and one of the drinks was only half full

i ordered 4 meals which was a burger short and all the food was stone cold . Had to take my order back to the restaurant for which mcdonalds replaced the lot. unhappy as the camvey branch mess the orders up all the time

Delivered on time. Ordered 2 basic hamburgers, both had no onions whatsoever. Really disappointed 😞

Food was cold as if it had been in the fridge. The driver lied about traffic also.!

Ordered the Franks McSpicy, literally got mayo in the burger no franks hot sauce, what’s the point?

I didn’t get the fries from my order I would like a refund

food was cold, took to long, drinks are flat, only got a handful of chips when supposed to be medium, half the drink was spilt in the bag. want my money back

Food was good but the incorrect drink was given to the driver by McDonald’s but didn’t see till we opened the bag & the driver had gone.

But no sauces which i paid for again

missing my free cheeseburger or 3 chicken selects when you spend over £15 then doesn't allow you to sort it out on app

i order eveyday my food is frezing cold

Several missing items - quarter pounder, fries. No dips despite paying for 6 dips and adding a note to ask them not to forget the dips. Useless

chips and nuggets were cold and coke was pretty much half full?

FOOD COLD but as usual you won't do anything about it.

Missing bigmac and sauces again

McDonald's again forgot to give the sauce straws and servettes

First delivery time keeps getting pushed back then when the order arrived I only received 3 happy meals out of my £37.20 order, food was not only cold the cheeseburger happy meals didn't have any cheese in them.

Every single time there is something missing

Order turned up and was completely wrong didn't get any of the items ordered, common occurrence from this mcdonalds!

Ordered 2 double sausage snd egg muffin meals, each with an additional hash brown and a single sausage and egg muffin. What I received was 1 sausage and egg muffin, 4 hash browns and 2 drinks. I was missing 2 double sausage and egg muffins. Basically most of the breakfast! Being refunded for the muffins does not compensate for paying service and delivery where 2 out of 3 people did not receive a breakfast!

Food was nice and warm and yummy. Love the milkshake 😃 Delivey on time , and big thank you thanks..

Received the wrong burger. Order a bbq crispy smokehouse and was given a Philly cheese stack

Missing sauces for my order( paid extra for) , no straws for drinks, missing garlic dippers do better McDonalds

Driver didn’t bother to even get off the bike and check. Upon arrival the bag zip was open. I had to walk out of my house and walk down my alley. Never had to do that before. He didn’t speak or understand anything I said. Worse thing was that I literally shouted at him and waved him down. No doubt neighbours are listening to me hail down my dinner like it’s a cab. Awful and frankly very poor service. I asked him if he even bothered to get off the bike and walk to check for numbers. No response.

all food incorrect I told driver he said phone mc donalds which I'm doing right now and have been for 20 minutes with no answer

Not delivery fault but missing my items!

Completely wrong order!!! Had to drive back to McDonald’s myself and sort it out

Food was cold. The tips was definitely ordered ketchup for them there wasn’t anything in a bag which happens all the time very unhappy with McDonald’s today please make the staff be more efficient with peoples orders

watching the map of my food being delivered i see that more stops must have been made in other areas and by the time it got to us the food was as cold as the milkshakes, delivery rider was a decent fella though

I don't get how the food can get here on time the food was freezing cold and half the drink was spilt in the bag I'm a regular customer but will be going eles we're for breakfast if this keeps happening

Missed off the quarter pounder and the coke! No toys either!!

missing my free burger and not the first time items have been missed off and order

Ordered three sausage and egg muffins. One egg only muffin for our resident vegetarian. Received four with sausage in. Not funny, not ok. Please take more care with orders, people have allergies and not just preferences. Requested refund

food was cold, and iced drunks melted, one drink also wrong

All the drinks were silt and in the bag , it was delivered with driks dripping on my floor and table. Also, one of the big macs was missing . i have had to order another one

Stopped using the drive thru as always made to park up or order turns up wrong. Went into the restaurant today to order and when arrived home items missing.

The food was stone cold. The classic coke was spilt in the bag and had less than half a cup left when delivered, it leaked through the paper bag causing it to drip over my floor which I then had to clean. These meals are not Totally dissatisfied and I certainly won't be making any future orders.

Food arrived absolutely freezing. Couldnt even eat it. And 3 missing items! Would never order again.

Everything was cold, the burger, the fries but the ice cream was not cold enough and had melted to liquid. All in all, the worst delivery from McDonald's I have had.

Food was cold when it got here, took too long

This branch always leaves the dips out - we were meant to have 5 different dips with our order and didn't get a single one

This is one of the worst McDonald's for making you wating iv ever seen

Always expect to wait for your meal not matter what you order, you will be asked to park up!

Once again the order was incomplete!!! Don’t bother if your order is more than 2 meals

Very poor service would not recommend coming here manager are useless and are not problem solver more like robots with no common sense

I ordered food form there cold food and the drink was all melted ice one better of going Basildon manager are useless at canvey

Absolutely terrible store, every time I've been i go through the drive through there's a 10 minute wait parked up and waiting for ya food , how is that fast food They need to stop doing just eat and user eats and worry about in store customers

Food arrived on time and it was hot. My only complaint is that £4.99 for delivery is a bit expensive.

Took 45 minutes to deliver our food. He was right by us and didn't deliver. He drove all over before delivering to us. The food arrived cold 😝. Also gave instructions to not ring the bell..guess what he bloody rung the bell. Twat!

They will serve you from the till, instead of pointing you to the giant iPad you’ve already seen and walked past. Clean, you can see who’s in charge almost instantly. Running a tight ship. Actually can’t believe I just 5 stared a mc Donald’s.

None of the fried come I want a refund

Yet again got my order short..checked it in drive through and had to go back in and rectify...no apology or anything...sick of this place!! Sort it out and sort your rude staff out

never never get any fries with my order absolute joke

Food was stone cold couldn’t eat

paying for dips every week and they never come with the order. even the dips that are supposed to come with a meal are never delivered. wouldn't mind if it was a one off but it's every single time

Would like to say how amazing Sara is she is on the cleaning as soon as someone is done she is there cleaning and making the place look lovely

Nice but once again you forgot the dip.

great delivery driver. burgers were hot, chips were cold (McDonald's fault, not the drivers)

Ordered sausage and pancakes with Americano received hot chocolate which was cold also cardboard knife and fork broke. Won’t be ordering anything again.

We had a wrong drink, receiving an oasis instead of a large vanilla milkshake. And no toys with our Minecraft Happy Meal.

It's McDonalds. You're not going for gourmet food. Just something quick, hot, and leaves you feeling a little bit gross after. However, the service at the location is appalling. Every single order we've had has items missing or is wrong in some way. The milkshakes we had tonight were watery and tasted wrong. They put the wrong burger in the bag. My husband waited over 20 minutes for the order to be fulfilled on the click and collect, even though the restaurant wasn't overly busy. Then the order was wrong. If it wasn't the only McDonald's on the island we wouldn't bother.

Food was cold and was missing half of one of the family bundles

Good quality in all aspects no complaints

Very unhappy with delivery driver contacted to say to come down to collect food.Didn't press the buzzer also left food on floor with bag ripped open food was freezing cold

delivery was excellent. however the food was extremely cold, yet it hadn't long left the restaurant which meant it was given to the driver cold