McDonald's in Bedford

I visited the store today having placed an order including 2 large fries from the drive-through. I was disappointed with the temperature of the fries which were tested before I’d left the drove off. The staff member questioned the temperature, but had taken them away and promptly exchanged them for “hot fries”. Which I thanked her for. I parked up in the retail park but was shocked to find having tipped the fries out into the Big Mac lid, the top fries were pipping hot, but the fries at the bottom shockingly cold. My Mum & I decided to eat the rest of the meal as queues were out of control at McDonald’s. I made a call to the store while sat there complaining to a female Manager who asked me to return if possible so this could be sorted out for me. In the store I was met by a tall lanky male Manager who needed a lesson in customer service to be honest. He asked me why I hadn’t returned the cold items as this was “policy” but would replace them when I explained I wasn’t asked to when speaking with the female Manager. On further explaining to him that I’ve had to return to the store having originally asked the staff member to change them even realising they were cold, it was clear to me they had simply been topped up with hot fries. And he seemed more concerned about the lack of returned fries than the complaint itself!. Having managed at the High Street McDonald’s, I explained that I was utterly surprised by the way he was dealing with my complaint, without so much as an apology. To this he became extremely hostile and threatening towards me. He replied, “Well I’m the Manager at this McDonald's” & “Do you want your fries”??, before heading off to return with then sarcastically asking me to try them to ensure they were hot, and then wishing me a good day while smirking! I’m not at all surprised by his attitude! At least the young lady that served me was polite and professional, something this so-called Manager could learn a great deal from!

Staff were rude on me. I asked why it’s take long that’s why she got angry on me and she was shift manager.

Just for ordering two burger buns service is slow. There should still be a till service for small orders otherwise it's not really fast food to take away.

Ordered from the app, food came out cold, but the apple pie was roasting 🤣

Absolutely carnage from the moment you walk through the doors meant to be fast food takes ages not enough seats staff are rude

Although I had to wait it was still perfect

25 minutes I waited for my food. Very busy store with obviously not enough staff, or the staff are not efficient enough for the footfall they have. There was p*** all over the floors in the toilet it was disgusting. Hadn't been cleaned in a while. The staff didn't seem happy

Quick service but food delivery to table less than desirable. Staff member clearly not want to be there

If anyone has ever successfully ordered a McFlurry from this place, please do let me know. They are more elusive here than any other Maccas in the world! They’re so elusive that if they ever serve one, they should call it the Mermaid McFlurry! They’re advertised EVERYWHERE around the restaurant on digital boards but they just don’t serve them. EVER! If you don’t serve them, don’t advertise them. Simple. You may as well display adverts for gold leaf coated turds! 🤷🏻‍♂️

Every time I have been here always missing items on my order beyond a joke won’t be going back

they gave me the wrong food. Chips were hella dry.

Delivery time was initially quoted as 20-30 minutes - it was eventually 2 hours - very, very poor. The meal was also not hot and I have had to put in a claim for an item missing. Chicken selects had been 'replaced' with Chicken McNuggets...

Very very slow drive through and no apology when handed my order...

Order took some time and was incorrect

Just placed an order through deliveroo. Arrived stone cold and chips not cooked properly. Impossible to reach restaurant by phone to complain. SORT YOURSELVES OUT

Not received my order it's ridiculous please call me asap it's been delivered to the wrong place

shocking! I ordered at 530ish and received at 745. The food was stone cold and had to re heat it. I only ordered as a treat for my kids I had to cook alternative food as they were too hungry to wait

No it is not open 24/7. I go there many times a week whether it is Thursday or Wednesday and it is closed at 2 am without any information given

Delivery on bike, cold food and drink half empty as spilt in bag

Food stone cold when arrived and no straw for coke, no ketchup for my kids happy meals, and missing a tropicana. These may seem like small things but they are not they are the difference between enjoying our meal and not. How hard is it?

Thank you for my order received everything , nothing missing this time

We have received the wrong order

Not ordering McDonald’s again from the app. Missing items on recent orders and I’ve had enough

my order is soaking wet!!!!!!!!

why was the meal cold we only live a short while away? what we did eat was tasty but should be hot have used before never had this problem

very bad two hours late not edible as stone cold

Delivery time kept changing every few minutes, food was cold when delivered.

No dips arrived but everything else was ok

I usely go to a saver menu or wrap of the day unless they got something new that I haven't tried its getting bit expensive now to go to

perfect timing. order followed.

entire happy meal for my granddaughter was missing from my delivery, not very happy stuff was missing yet again.

Went to mc Donald’s in Kempston today and is the cleanest one I have ever been in . The lady that was front of house was constantly cleaning the table s and the outside area she don’t stop and the toilet was very clean also the lady that deal with my order was so friendly and nice was a pleasure to see the best one I have gone into

Pleasant enough, very slow service for a 'fast food' outlet.

when I order 6 burger and I just get 5 burgers what I paid for mdc need to look before they do the bag up as this not good

There is always something missing..how hard is it to check a ticket as your filling a bag

It's alright, and nicely located by the shops but food can be very hit and miss. I've had a few nice burgers but I've also had some bad ones so it's a flip of a coin whenever my daughter wants to go here. Also, a little unsatisfactory today, I had to order at the till and there was a "manager" like gentleman in the white shirt who was just standing around, he looked at me and ignored me whilst getting in the way of the busy staff and not doing a whole lot.. Seems like an easy job, you get to drink coffees and get in the way of your staff at lunch time peak on a Saturday. Fair play, the guy found a loophole in the system.

Food was nice and hot. Just LOVE the cheese Philly stack! Best burger ever in my opinion. (I don’t usually like beef burgers). The delivery driver was very prompt and as I already said our food was hot. The Philly stack should be put on the regular menu!

when I received my order my burger had lettuce with I had specifically asked to be removed and I received none of my sauces of which I was expecting due to the fact that they were not optional on the products I had ordered very unhappy with the quality.

Food stone cold even though you’re 5 mins from my house!!! And as usual no sauces with chicken nuggets.

I use the drive thru mostly - but I do occasionally sit in and eat. The staff are very helpful and friendly. The staff work very hard to fill customer orders, so there isn't a long wait; especially during their busiest times. The food is good, with a wide range of meals and refreshments for adults and kids.

Order items missed, twice.. however was resolved after calling the store.

Delivered on time and hot! Very tasty breakfast and everything was included 👍🏽

no plain cheese burger fir my son

My order was shown as delivered but never arrived

Just popped thru the drive-through and picked up a nice breakfast. Fast food, fast service.

having a correct order was a nice change.

food delivered cold asked the driver why so late, he told me he waited 25 mins for the order. Whats the point in having free delivery if the foods going to be cold and delivered late?

the food was like it came out of a fridge.

Order sat on counter while the trainee chatted. Realised it was my order and it would be cold so refund issued. Probably one of the worst I've had to go to.

missed items on my order again. clueless staff can't follow simple order instructions.

Literally the most incompetent people. Simple order nothing specific or special instruction. 1 main meal , 1 happy meal, Deliveroo . Main meal delivered and no happy meal, the person on the phone McDonald’s end was so y helpful and implied there was nothing left on the side so couldn’t be missing! Terrible service and will not be ordering again. Useless!

Extremely polite driver, top man

The burger & chips were just about cold, very unappetising, I had waited a long time after ordering. There was no straw with the Coke.

Bad service, how they describe the food is so wrong and how they make it look and how they said better taste nope not even.

Missing most of my order, not impressed. No fries and missing burger and dips. Is there not quality check? You pay for what you have ordered ahead of time, when it get here it’s missing items!

Order took 30 mins to do a 6 minute trip & the food was cold when arrived.

enjoyed my cold burger and chips

No hash browns and delivery driver had an attitude

ordered meals for 4 people, the order is missing the fries on all 4 orders and a burger. Terrible service with less then half the food being delivered. This isn't the first time items have been missing

no fries 2 lots missing from 2 meals ordered, not that difficult is it???

Food was cold, ordered two milkshakes but got two cokes and no fruit bag was included

Mst of the meal was cold. With the cost people charge, its a simple thing to get right, surely

Yet again I’ve had to complain because this time I was missing part my order this McDonald’s is getting worse

Its always good to pop in here. Especially early in the morning, food seems hotter n fresher. It's nice to get a lovely smile from Katie too. We love her... x shame so many of the other regular faces are gone... 🥲

Delivered on time and hot. Tasty breakfast and everything included 👍🏽

drink split in bag, drink everywhere then just eat driver handed me the bag, asked for tissue to clean his bag, food cold

I am very unhappy this is not good enough I am seriously thinking of not ordering from you again this is the 3rd time in the last week I’ve had problems and not received my refund you still owe me a refund for Greggs when your driver even messaged me and damaged food from McDonald’s now missing iterm could you please give this your attention

Pancakes with sausage and syrup didn’t come with syrup. Delivery was perfect. Meal prep not. Now I have to eat dry pancakes :/

ordered the new milkshakes what is the one thing you need with a milkshake? a straw which were not provided....

They 4got items and it arrived cold

Half food not in order, 3 double big macs

Food was cold and drinks were missing

Missing items, food was cold, and drink had been spilt in the bag.

Rude staff, half cooked or cold food, ignore you when you complain. Would highly suggest not going here.

The driver got lost and was unable to find my address. The driver was rude and arrogant. The driver asked me to come and meet him which I am pretty sure the purpose of a delivery driver is for them to come and deliver to you.

Barely anything arrived and the 2 items that did were ice cold. Not how i wanted to spend my birthday. Cheers 👍🏻

The phone keeps being cancelled on me I’m trying to sort out changes to my order it was ordered and paid for ages ago n it’s not even showing a order number

always missing things does my nut in

Never received my order. When I called to customer service, they been completely rude. This happening second time. Never received return. The worst place to order food!

Staff cant read, selected option for no cheese on the burger and they still put cheese on the burger. Huge sticker on the box that says no cheese. No quality control at this branch!!!

ordered the meal deal with 4 burgers and fries, didn't get the fries!

Took the grandkids on way back from a day out. My burger no mayo but didn't decline. Don't like the digital menu. Buns greatly improved though.

The food was delvered reallly late. I orered ice ccreamwhich was melted completely andboith thee big mac and chips were cold, not even luuke warm. Terrible service

driver was sitting outside for 10 mins had no intention of delivering it to my door

i orderd my food. at 105 got it at 2.20 the driver was sat there at tje restuant for 40 minutea

This McDonald’s appears to operate a ‘lucky dip’ policy where the accuracy of the order/what items turn up are left to Lady Luck. It can be exciting but can also be very frustrating. Our order was wildly incorrect this time and we sadly lost the McDonald’s Interchange breakfast roulette.

driver was very polite and friendly

Ordered two meals cost £13.68 and received half a portion of fries you would think the people working there would have the common sense to realise this is not a medium portion burgers half warm as well lol brought another portion of fries this time they were undercook 🙄

So sick of ordering from here and never getting my condiments?? I always add them with my meal and then add extra aswell seperate so it’s obvious on the receipt as to not be missed and still!?!

Ordered £45 worth of food turned up cold which I wasn’t happy about the ice creams x2 was melted and could drink it I had ordered several drips with the 26 chicken nuggets I had ordered and didn’t receive!! I e requested a refund

only I didn't receive any dips and no straw's with the drinks

Great delivery this time. However, we always order our mcplants without pickles and both of our burgers had pickles even when the box clearly said NO pickles. Whoever was condimenting the burgers didn't look it was an special order.... Thank u for your effort. You must be SO BUSY at 22:30 in the UK.

All 3 portions of chips were cold like they had been in the fridge. Ordered 6 dips, received 0. Nuggets were luke warm. Cant remember the last time we actually got a decent order from McDonalds.

Freezing food drop mutilple drops before mine

Driver picked up our order over 40 minutes ago and then proceeded to go in the opposite direction to us. Can completely understand if they had other orders to deliver, but nothing on the app expressed this.

Terrible, driver needs to be sacked as he ate my food and marked it as delivered

refused to take ketchup out my order when i asked them to

This poxy driver didn’t deliver no food at all didn’t even come here to get a code so we’ve got no food

didnt get our whole order, things were missing

always late and today they even missed the 2 chips. just burgers were delivered....