McDonald's in Bedford

This restaurant continuously does not put straws in with the order. When you are trying to drink a milkshake it is far from ideal. Today they also missed a milkshake on order. One of us is using a spoon and the other has gone without!! Should do much better when you are being charged an inflated service charge

No sauces , mc chick things instead of selects

Got the wrong order. I have not received my refund. I’m really annoyed. Refund me asap

Overcrowded like always, like any onther mc

Ordered a Big Mac ,medium fries, and a white coffee .Coffee was great .Burger and fries were both luke warm .It's too much trouble to ask for a replacement as the whole place rammed with customers .

A really good experience. I was shocked.

as usual McDonald's food arrived cold...I have never had a hot McDonald's delivered..this is because it sits too long on the counter in the building

The food tastes good, but the quality and quantity give a lot to think about, especially considering the price Unfortunately, in this respect I am not satisfied McDonald's really does not pay attention to the quality of its food, they show it differently in the advertisements and in reality the ordered food looks completely different and the quantity is surprising but unfortunately negative

Came in to get a quick lunch after a busy morning. it seemed very chaotic when first walked in. Had 5 adults and a child, two separate orders. Both orders were missing multiple items, and we received items that we didn't order. Two workers that we spoke to seemed very confused what was wrong with the food, even after we showed the recipe.

wrong order not the first it's happened. I If I could leave 0 stars I would

What I ordered was totally not what I received. I got 2 cheeseburgers and 1 chicken burger when I ordered a triple cheese burger, 9 chicken selects and 3 bbq sauces and large chips. My son was too embarrassed to say anything until I just this minute got home. I want a complete and full refund

It took just under 2 hours and 3 different phone calls to get any update on the food and how far along the process it was. Then when it finally turns up I was missing a large meal and a burger by itself leaving my partner with no food. Worst experience Ive had from this place and will not be ordering from here again

SevereAllergy they gave us tomato’s in our order when I specifically said none.. when I called back they hung up. My daughter is severely Allergic. Disgusting! Will never order here again

There is a reason the staff at McDonald’s Bedford interchange are on minimum wage… they can’t even get your order right with missing dips, missing chips sometimes and even missing burgers occasionally!

The order was missing the fries.

Missing chips in all orders , food cold , missing straws and missing sauce get your act together or people will stop ordering

Great service from delivery man and what I asked for came up

Everything was cold and it all the items was squished

I order a small fries and a double cheeseburger I get back a quarter portions of my small fries and two beefs and a slice of cheese (funny right) I was laughing not because it was funny but because that was seven reason that day….i haven't eaten for like a day and a half day and they decided to f up my order I didn't had no time to check cause I assume these ppl that have been doing this for YEARS would have common sense to get my order right but then again that's what happens when you just hire anybody now, so it was late I guess to complain I didn't say anything until I call customer service she was rude and had no understanding where I was coming from I just hang up the call because there's no point…now she wants to send me voicemail saying if I call again and keep “harassing” them they’ll call the police…i didn't do nothing but they thought I was lying haha Obviously I didn't call again you learn stuff everyday… They really need to do something about this because you guys are a huge company and this how you guys act?!… I see local restaurant have better customer service and better FOOD …from now Macdonalds not getting my £10 until they learn some sense

Took absolutely ages and arrived nearly cold. They didn’t pay attention to the selections I’d made and missed out a couple of dips, they sent toys instead of books, and no straws for the drinks.

It have good food very good service 👌

Restaurant is fine but parking is a problem! Don’t expect to be able to have a meal and browse multiple shops as you will incur a hefty fine from Euro Car Parks. This didn’t used to be a problem at this venue.

Wrong items delivered. 2nd time in last three

some food was missing and chips were cold,won't be ordering delivery again cos there's always something wrong with it

It took nearly an hour and 50 minutes from order to get food and it was freezing upon receipt

once again forgot some of my order, getting beyond the joke

Run of the mill McDonald’s. Service was a bit slow. It is in a convenient place within a good shopping mall.

half of my milkshake was spilt so lost abiut half of it and both chips were cold and so was the big mac

Food is flirting with Luke warm milkshake is like water and no straws

Fries were not very fresh, I expected them to be cold but they were not freshly cooked.

Never ordering from you again. This is the second time you have not given me all the food i ordered.

cold. 5th meal off just eat in a row foods cold. requested refund but told no. poor. #unbereats

Order NEVER arrived. Drivers are letting the restaurant down.

driver didnt have sat nav so didn't know where I was I tried to give directions but unfortunately he didn't know any of roads i said

absolutely terrible, got completely the wrong order and trying to get in touch with them is impossible

I ordered a chilli cheese burger and got a plain cheese burger ! Burger was almost cold too

Entire meal was missing, food was stone cold, no sauces sent

Ordered nearly £50 of food and only received around £30 of it.

hot and fresh. they also remembered the sauces.

don't theses drivers ever think about the drinks spilling everywhere .... money down the drain once again ain't happy

I visited the store today having placed an order including 2 large fries from the drive-through. I was disappointed with the temperature of the fries which were tested before I’d left the drove off. The staff member questioned the temperature, but had taken them away and promptly exchanged them for “hot fries”. Which I thanked her for. I parked up in the retail park but was shocked to find having tipped the fries out into the Big Mac lid, the top fries were pipping hot, but the fries at the bottom shockingly cold. My Mum & I decided to eat the rest of the meal as queues were out of control at McDonald’s. I made a call to the store while sat there complaining to a female Manager who asked me to return if possible so this could be sorted out for me. In the store I was met by a tall lanky male Manager who needed a lesson in customer service to be honest. He asked me why I hadn’t returned the cold items as this was “policy” but would replace them when I explained I wasn’t asked to when speaking with the female Manager. On further explaining to him that I’ve had to return to the store having originally asked the staff member to change them even realising they were cold, it was clear to me they had simply been topped up with hot fries. And he seemed more concerned about the lack of returned fries than the complaint itself!. Having managed at the High Street McDonald’s, I explained that I was utterly surprised by the way he was dealing with my complaint, without so much as an apology. To this he became extremely hostile and threatening towards me. He replied, “Well I’m the Manager at this McDonald's” & “Do you want your fries”??, before heading off to return with then sarcastically asking me to try them to ensure they were hot, and then wishing me a good day while smirking! I’m not at all surprised by his attitude! At least the young lady that served me was polite and professional, something this so-called Manager could learn a great deal from!

milkshake was spilt in the bag lost about half of it, chips came cold

fantastic caring delivery driver , takes my food out with care

Drinks had spilt and made the food wet and half the drinks were missing, food was delivered hot though and on time

where are our drinks. not happy

Staff were rude on me. I asked why it’s take long that’s why she got angry on me and she was shift manager.

the food was cold, no napkins or straws or sauce

Just for ordering two burger buns service is slow. There should still be a till service for small orders otherwise it's not really fast food to take away.

All of my food was cold!! I would like a refund

Every time I order on just eat there are missing items with my orders. I pay extra service charge and delivery charge. It’s not fair when the service is not up to scratch. The items I order are the item I want and if they are not delivered I think just eat should give me the option to have the missing items delivered because if I wanted them. I’d have to order them again, paying service and delivery charges or go to the restaurant myself.

Ordered from the app, food came out cold, but the apple pie was roasting 🤣

You have forgotten our chips for the second time, this is unacceptable

Absolutely carnage from the moment you walk through the doors meant to be fast food takes ages not enough seats staff are rude

Although I had to wait it was still perfect

the bag was open when it arrived

I have not received the complete order

order never arrived, tried to call the restaurant but no one answered terrible

food under cooked and drink had leaked all over food came quarter full awful can't even eat it

25 minutes I waited for my food. Very busy store with obviously not enough staff, or the staff are not efficient enough for the footfall they have. There was p*** all over the floors in the toilet it was disgusting. Hadn't been cleaned in a while. The staff didn't seem happy

meal deal burgers were cold. like they had been made and sitting there's for 30 mins . fries were cold.. food is supposed to be made to order now.

the whole order was cold. I work 5 minutes away. Fries were stall and horrible and burger was stone cold

Very unhappy with my order. Food was cold, chicken was not fresh and chips cold.

Quick service but food delivery to table less than desirable. Staff member clearly not want to be there

food was alright but my mcribe had literally only 2 pieces of onion on it.

If anyone has ever successfully ordered a McFlurry from this place, please do let me know. They are more elusive here than any other Maccas in the world! They’re so elusive that if they ever serve one, they should call it the Mermaid McFlurry! They’re advertised EVERYWHERE around the restaurant on digital boards but they just don’t serve them. EVER! If you don’t serve them, don’t advertise them. Simple. You may as well display adverts for gold leaf coated turds! 🤷🏻‍♂️

Was delivered between the window of time given however the food was lukewarm warm when received not ideal not sure I’d do it again

every single drinks had leaked not 1 full cup of drink out of 4 delivery man just plonked them on floor all leaking

delivery driver was on his way 7 minutes after i placed the order :) thank you!!

food was stone cold driver had been waiting at resturant for food too long

Food was late. Food was cold. Wrong food delivered

after leaving in the instructions to not spill my drink (happened 3 times before) he passed over the backs the larger food bag covering the smaller drinks bag at the back I take the corner of the big one not knowing there was a second bag and the driver drops my drink the lid comes off and spills into the bag - didn't even say sorry

Every time I have been here always missing items on my order beyond a joke won’t be going back

they gave me the wrong food. Chips were hella dry.

Delivery time was initially quoted as 20-30 minutes - it was eventually 2 hours - very, very poor. The meal was also not hot and I have had to put in a claim for an item missing. Chicken selects had been 'replaced' with Chicken McNuggets...

Just placed an order through deliveroo. Arrived stone cold and chips not cooked properly. Impossible to reach restaurant by phone to complain. SORT YOURSELVES OUT

Very very slow drive through and no apology when handed my order...

Order took some time and was incorrect

Not received my order it's ridiculous please call me asap it's been delivered to the wrong place

shocking! I ordered at 530ish and received at 745. The food was stone cold and had to re heat it. I only ordered as a treat for my kids I had to cook alternative food as they were too hungry to wait

No it is not open 24/7. I go there many times a week whether it is Thursday or Wednesday and it is closed at 2 am without any information given

Food stone cold when arrived and no straw for coke, no ketchup for my kids happy meals, and missing a tropicana. These may seem like small things but they are not they are the difference between enjoying our meal and not. How hard is it?

Delivery on bike, cold food and drink half empty as spilt in bag

Thank you for my order received everything , nothing missing this time

We have received the wrong order

Not ordering McDonald’s again from the app. Missing items on recent orders and I’ve had enough

my order is soaking wet!!!!!!!!

why was the meal cold we only live a short while away? what we did eat was tasty but should be hot have used before never had this problem

No dips arrived but everything else was ok

Delivery time kept changing every few minutes, food was cold when delivered.

very bad two hours late not edible as stone cold

I usely go to a saver menu or wrap of the day unless they got something new that I haven't tried its getting bit expensive now to go to

perfect timing. order followed.

Went to mc Donald’s in Kempston today and is the cleanest one I have ever been in . The lady that was front of house was constantly cleaning the table s and the outside area she don’t stop and the toilet was very clean also the lady that deal with my order was so friendly and nice was a pleasure to see the best one I have gone into

entire happy meal for my granddaughter was missing from my delivery, not very happy stuff was missing yet again.

Pleasant enough, very slow service for a 'fast food' outlet.

when I order 6 burger and I just get 5 burgers what I paid for mdc need to look before they do the bag up as this not good

There is always something missing..how hard is it to check a ticket as your filling a bag

It's alright, and nicely located by the shops but food can be very hit and miss. I've had a few nice burgers but I've also had some bad ones so it's a flip of a coin whenever my daughter wants to go here. Also, a little unsatisfactory today, I had to order at the till and there was a "manager" like gentleman in the white shirt who was just standing around, he looked at me and ignored me whilst getting in the way of the busy staff and not doing a whole lot.. Seems like an easy job, you get to drink coffees and get in the way of your staff at lunch time peak on a Saturday. Fair play, the guy found a loophole in the system.

Food was nice and hot. Just LOVE the cheese Philly stack! Best burger ever in my opinion. (I don’t usually like beef burgers). The delivery driver was very prompt and as I already said our food was hot. The Philly stack should be put on the regular menu!

when I received my order my burger had lettuce with I had specifically asked to be removed and I received none of my sauces of which I was expecting due to the fact that they were not optional on the products I had ordered very unhappy with the quality.