McDonald's in Eastbourne

We are not regulars.. but we popped this morning just to grab a bite to eat before 11am ...well no receipt came out the machine I went to ask a nice young lady who explained that it was all fine..as long as we knew the number. When the food finally came out we open the wrapping on mine and it looked like someone had stood on it..I took it back and yes it was exchanged...sadly that looked just as bad ..and to top it all both orders were cold . Not your fault the next bit .having teenagers in the pj's and acting like 4 year old.then we both went to the toilets ..when we came out my partner said well that's was unhygienic!! Both male and female toilets had No hand soap. Wished I'd spent my cash elsewhere

McDonald's is ment to be 24 hours. They close the door at 12 then make the drive thru open. So if you are walking customer you can't get FOOD

Very friendly welcome, both staff members I interacted with were lovely, fast friendly service at breakfast time. I couldn't ask for more, thank you

Ordered a minecraft meal a plain double cheese burger and 2 garlic bread dippers first time no minecraft toy second time no big mac 3rd time single cheese burger with gherkins and onions which we didn't order and half of a garlic bread dipper

Yet another McDonald's to get an order wrong.I have a cheese allergy.I ask for an order without cheese and guess what?It contains cheese.What is it with McDonald's employees?Do you not have to do an app to tube test?Surely you can read One Thousand percent unhappy customer

Absolutely shocking service. Items missing, cold food, burgers not even made properly. A 5 year old could make a better burger than this lot.

Why would they advise being open 24 hours when they're not!? I went to the restaurant at about 1.30am and an employee told me they were only open for drive through. Online it said they were open so ordered a delivery via just eat which never arrived.

Order arrived within the given time slot, all food was cold, small burgers were overflowing with sauce and Philly cheese burger salty and so much cheese sauce so had gone soggy, veggie sticks very over cooked and dry , overall a very disappointing meal

Cold food and delivery times are nothing but a joke. You say the restaurant is busy ,it’s because the driver has multiple deliveries to make he see why the food is cold and late, A TOTAL JOKE

Shocking..went with my daughter for breakfast. Ordered and was asked to wait and they would bring it over. Got completely forgotten about. when I approached four members of staff talking together they all just laughed. Eventually I was given the food which had been sitting for twenty minutes in a bag and was freezing cold. Spoke with the manager who did not care what so ever. Told me to write in and said do you want the food or not.

If I could give ZERO STARS, I WOULD. Langney McDonald's is extremely bad. I ordered an item, and they didn't even give me it for at least 45 minutes. After they did, they said it was fresh, but they LIED. It was ICE COLD. I think they just got it out of the fridge. It's bad. Don't go here.

cold. was Asleep by time come delivery guy rude as I was so confused as woken up!!

Was cold and patty’s were over cooked

Awful this is the forth time I have had missing items

Awful the delivery was so incomplete

food was fine, but they forgot straws and the happy meal toy which upset my sin. all the food was there though. and new sour apple mcflurries are lovely.

Forgot my straw and my sauces that’s I paid for not happy food is cold would like my money back

No toy for both childrens happy meal No straws either for drinks

ttwo of the items I ordered were wrong, I ordered latte and got tea also I ordered maltesers ice-cream and got oreo

My Minecraft meal didn’t come with a figure

I have never had an order arrive with all items from here. this time, missed 3 milkshakes, 6 dips and a buger

Always delivered on time, but it seems every time I order, it’s always missing an item… so disappointing especially when it was only 3 burgers and chips…

Only problem is sauce was not included in order

As usual food missing from order

Food was all cold and missing one item

No straw and no curry sauce delivered

food was fine but left iut the toy that was paid extra for

No straws Sauces Food Was Stone cold

Had breakfast here, very slow service compared to Bexhill McDonald's, considering there were so few people in. Apart from that, a typical no frills .

Food was warm and order correct. Delivery driver friendly.

Bit of a wait for food lukke warm when we got it

No sauces for the cold soggy chips absolute disgrace to send orders out incorrect and cold

Iv ordered smoothies twice and and they never come with straws

Very disappointing the mine craft toys were missing and as this was the only reason we Ordered them meals for my autistic son to have the toys which left him very emotional.

I was missing 2 lots of chips 🍟 😞

the estimated delivery time kept changing. the sauces were all missing as were the straws, the chips and burgers were stone cold, and instead of a cappucino they gave me a flat white

Food cold and straw missing for milkshake. :(

My double sausage egg meal never turned up

Nice delivery person but we were missing a hash brown!

Late, cold and half the order missing. Horrendous

No straws for milkshakes or sauces for anything. food luke warm.

Forgot my sauces yet again always forgets them and didn't even get my drink nor mcflurry.

Forgot the dips yet again. Nice little money earner not providing the stuff you pay for. Sort it out!

It wasn't that busy but still had to wait a while for the food

How did they manage to do it, almost every time. Ordered a meal deal with TWO Big Macs, yet somehow they managed to pack one Big Mac and a Mc chicken sandwich. Presumably they have some semblance of literacy to have managed to get half the order correct. The one bonus was that they actually managed to put the dip I ordered in to the bag, and that's a real novelty. Maybe you just can't have it all your way at the Lottbridge branch.

Got told I cannot pay with a £50 note. There’s no signs any way stating this. The 2 “managers” I spoke to were extremely rude, no name badges. When I asked for there names they told me no. Awful customer services extremely rude arrogant staff. Disgusting when paying for a service

Not impressed with my sausage and egg muffin this morning. Looks like it has been partially eaten.

Food was cold and didnt recieve a toy. 2 very unhappy children.

Got my food right but gave me the wrong drink and I didn’t event get my McFlurry

An hour late with half the items missing or wrong

grilled chicken wrap not grilled pink halfway through

They forgot the collectible toys

is it really so hard to send the sauces. i paid for sauces and didn't get them.

Food order was wrong. And the hot food arrived stone cold. Didn't help that my driver decided to go to KFC to pick up another order on the way to me!

McDonald's never get it right, shame my kids want it as I would never order from them! meals are either wrong or missing! oh and what's the point in the tick boxes for dips as you never ever send them 🙄

shamrock milkshake wasn't nice

One whole meal was missing too and I haven’t heard back about a refund yet

Food was cold driver went to wrong address

Always the same problem no dips put in

Good has not arrived but says it has been delivered

It would be nice if just once the order was right, I don’t think I’ve ever received any dips that have been ordered. If chicken nuggets or chicken selects are on the order then surely it’s a given that there will be dips as well

2 burgers missing chicken nuggets instead off a burger

was missing both double quarter pounder Burgers, so 2 people had no food at all! ruined the whole experience

Completely wrong order delivered. What was delivered said it was for collection. I have had to reorder

Order still not arrived for 1 hour

missing one of the double cheese burgers and once again I didn't get a straw to be able to drink my milkshake

over half the order was missing. When I called the store they were unwilling to do anything about it. now I have to wait 5days to get my money back. Everything on the order was cold and a burger looked as if someone had sat on it and destroyed it. really poor service

Super on all fronts …. Thank you.

It always has stuff missing my son is autistic and dips missing means he won’t eat food

No sauces, items missing again. Previous order paid for sauces didn’t arrive, this time burger and sauces for dippers didn’t arrive. Probably won’t use this service again

Half the food missing, I want a refund

only problem was that dips were missing

order pancake with syrup came without the syrup Everything was cold including the hot drink

Not delivered at all got no food here now must’ve left it as somebody else’s address. I was downstairs waiting at the door.

Didn’t put any straws in for the drinks especially as ordered a milkshake ☹️

Food arrived extremely cold and inedible the driver took an a very long diverted route when other shorter routes were available

Delivery man very good polite but professional

Did not get it why do a code absolutely descuting

I’m not sure what you have to do to get a straw and the selected dips, they never arrive! On the plus side at least it was hot this time

I didn't receive my chicken strips and no medium chips 😕 but I will say good delivery service

Big order and nothing missing woohoo!!!!!

Awful!!! waited for 2 hours and never received my food !

Drinks were spilled everywhere in bag

There is a parking time restriction. Too bad.

Quick, well packed, telephone confirmation and happy delivery driver

All was pretty good… Food just about warm. Didn’t get the sauces though. In my experience , this happens pretty frequently. ,McDonald’s needs to get on top of that…… Friendly delivery girl…. Thank you.

fods took 1hour 20 mins and I was missing 2 large fries and 2 small fries rang McDonald's they didn't wanna know there is no number to call when your missing food McDonald's staff didn't help me stall outragous

Burgers were stone cold as were chips , and no straw for my milkshake

Waited nearly 2 hours and when it arrived everything was cold

as usal items missing ,poor quality got to be the worst managed McDonald's in the universe

Absolutely atrocious. Food so cold as to make it inedible. Scheduled delivery 20 minutes early. £4.66 refund offered on an over £22 order of what felt like refrigerated food. I'm not even going to take the measley refund as a matter of dignity. If McDonalds wants to retrieve the food to sell to the next mug, it's in the bin outside. And once again, even though the food was inedible, you forgot the sauces. Who's in charge of quality control at this restaurant? They want firing.

sweet chilli sauce × 2 missing,half my large chips was missing, pretty much feels like I've been ripped off

I ordered food at 1810 pm for soon as possible, at first said between 7:15/30 it kept moving till 8pm The courier left at 7:50 and it only takes about 7 mins from restaurant to my home it took him 25 mins after a stop and food was cold

No chicken nuggets in the happy meal!

ordered and had to wait over 2 hours and was given cold food

Just didn’t get our straws but other than that brilliant thank you

The time kept going up. I got my cold food over an hour wait

ordered first time with all drinks and ice creams missing food cold to then order it again for ice creams to still be missing!!!!!

Yet again the order was missing bits and my daughter customised her burger and they ignored that and just sent her plane burger even though she ordered extras in her burger.

missing items and messy and cold