Based on 1.178 opinions finded in 4 websites
Based on 1.178 opinions finded in 4 websites
Nº 389 in 464 in Eastbourne
Nº 28 of 30 Italian in Eastbourne
Opinions
Food is great but they wouldn’t let us sit in with our desserts and kids , made us take them away even though it was only 5:45pm on a Saturday evening. I honestly believe they just couldn’t be bothered to re clean the tables
Ellis Laycock . 2025-02-08
MORE AT Google
I was quite dissatisfied with my order :( I order from this branch quite frequently however tonight i received a very hard, cold waffle with half a ball of sad looking icecream. Usually I don’t complain but this is awful value for money! :(
Kitty . 2025-01-30
MORE AT Just Eat
It was cold and the drink was warm bit disappointing for the price.
Olly . 2025-01-19
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Whatever I order, it always arrives cold. They needs better packing & insulation. Food is good, temperature is the only complaint, I don't have this issue with other places.
James . 2025-01-15
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The reason I picked this establishment was due to the faster delivery time. The courier seemed to be at Creams for ages. When I called the store as just eat had said he was at the store for at least half an hour waiting, I was told he had left 40 minutes prior to the call. The order then arrived literally a few minutes later. The order was cold and was white chocolate bueno waffles instead of milk chocolate. Not impressed at all with any of the food or service tonight.
Sara . 2025-01-15
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Shop specifically states open until half 10 PM on their opening times online. However due to A clearly cannot be bothered attitude worker who claimed they were conveniently shutting early just for tonight. All I can say is wow and considering there was several of us I would question the fact your workers laziness is costing your business money… 🤷♂️
Kyle catt . 2025-01-14
MORE AT Google
Very chill and they serve amazing icecreams, thanks
Mhdi Plus . 2025-01-14
MORE AT Google
Absolutely best dessert in town.
Anuradha Kharat . 2025-01-13
MORE AT Google
Food took a lot longer than estimated and the waffle was stone cold by the time it got here. Milkshake was barely filled to the top and the whipped cream in a pot was practically gloop. Really disappointed in this order especially considering it cost me £20. Won’t be ordering again. It’s a shame as the presentation of the waffle itself was nice
Rachel . 2025-01-11
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delivery time was 3 hours, food was cold and waffles were soft. the ice cream was all melted. staff at restaurant were not helpful at all.
Charlie . 2025-01-10
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Very cold and old like it have been done for ages
Charlie . 2025-01-04
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Paid in full but an entire dessert was missing from the order when receied despite being on the receipt.
Imogen . 2025-01-03
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They never let you eat-in. The guys working there, remarked on us when we entered, saying ironically ‘all of these come at 9’ we went there at 8:47pm and when we ordered they told us its only take away. Upon asking when does the eat-in closes they said 8 pm, which i think is absurd. How can you take a desert with ice-cream home in rain when there is no parking nearby 😑
Misha Ak . 2024-12-18
MORE AT Google
The waffle wasn’t great, only had a few bites. The menu for waffles is so generic and uninspiring. Service was good though
sacide basaran . 2024-12-09
MORE AT Google
Missing the cream I paid for other than that good
Margret . 2024-12-07
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Delicious treats as always, thank you.
Rachel . 2024-11-25
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Food was cold on collection and the ice cream in the bottom of the bag was open and spilt. After reheating in the microwave the food was okay, however I shouldn’t have had to do this.
Kyle . 2024-11-13
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Fantastic 👍🏻 food and drinks delicious, well packaged to prevent spillages in transit and arrived quickly
Jessica . 2024-10-20
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Took over an hour for food to come and the ice cream was all melted when it arrived
Jamila . 2024-10-20
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Absolutely disgusted because the crepe cane as Oreo even it should have been the royale crepe and the waffle came as the royale when it should have been Oreo. My partner couldn’t even eat her waffle because she is allergic to nuts and doesn’t like Oreo’s. Never heard anything back from when we reported this straight away after receiving the order so frankly I am appalled with just eat and creams !
Henri . 2024-10-19
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Great food and still very hot on delivery!
eliza . 2024-10-13
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A member of staff was attitudey and rude to us, you could almost say he raised his voice. The food wasn't suitable for the price.
Abby Farrant . 2024-10-05
MORE AT Google
Ordered a crepe an milkshake the crepe was well over cooked an hard an the milkshake completely melted awful
Jamie . 2024-09-29
MORE AT Just Eat
Ommmmg this place is absolutely stunnan
Riley Kitcher . 2024-09-26
MORE AT Google
Tried some of the VR experiences, AMAZING!! Definitely recommend a trip, great value for money!
TT . 2024-09-03
MORE AT Google
The waffles were cold and ice cream was completely melted! Very disappointing
melanie . 2024-08-08
MORE AT Just Eat
Ice cream scoop 3.50, stupidly left it standing at the counter for ages, cashed in, then took the next order and kept us waiting. Very bad service.
Axel Podzuweit . 2024-08-07
MORE AT Google
took quite long but to be honest worth the wait
Vincent . 2024-08-03
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Went to get a large mint chocolate chip scoop shake (on the menu) to be told they don't do scoop shakes even though they had all the stuff to make it. Appalling...
Tom Silk . 2024-07-25
MORE AT Google
the stuff was reckless and careless
N Trk . 2024-07-25
MORE AT Google
Staff rude and standoffish, as if you're inconveniencing them for ordering something. Told we couldn't order scoop shakes but thick shakes were fine despite them having plenty of ice cream to choose from. And to top it off £16 for two "large" milkshakes akin to a mcdonalds regular, utterly abysmal.
Ryanisbadatthis . 2024-07-20
MORE AT Google
Got peer pressured to do this. Don’t feel safe. S.O.S
Soul Cox . 2024-07-20
MORE AT Google
Ice cream tastes like sand!!!! Absolutely disgusting
Pat . 2024-07-08
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Very happy with our drinks.. quick service and friendly staff lovely atmosphere will return again in further. Thank you again
Rgxox . 2024-07-07
MORE AT TripAdvisor
Lovely waffle and doughnuts And lovely smiling staff Highly recommended
Sinan Yildirim . 2024-06-28
MORE AT Google
Delicious food. Great fast service.
Rachel Keen . 2024-06-25
MORE AT Google
First time trying this place out, and won't be the last. My partner and I popped in on the off chance and we had 2 lattes and a strawberry and banana waffle for £15, coffee was very nice and so was the waffle, and surprisingly the waffle was heavy to eat, it really was very very nice.
Andi Darling . 2024-06-23
MORE AT Google
Nice and relaxed, friendly staff
Liz Maynard . 2024-06-23
MORE AT Google
Great customer service and food came quickly. Would recommend for anyone looking for dessert
cyrine.e . 2024-06-16
MORE AT Google
Service was good, where it took a little time to cook our pancake bites my little one was getting fed up and the manager was so lovely and gave him a mini pot of free ice cream! Food was lovely and milkshakes amazing as always! Highly recommend for family friendly place to eat
Kaitlyn . 2024-06-15
MORE AT Google
We had a strawberry and chocolate waffle with ice cream. The service was great and the seating area was clean and tidy. The food was amazing! The waffles were soft but crispy on the outside and the toppings were delicious! I highly recommend this establishment.
Taylor Gilbert . 2024-06-15
MORE AT Google
Honeslty the best creams we’ve been to, now our go to creams! The service is also amazing, so kind and friendly! 🫶🏼xx
Wesley Gregory . 2024-06-15
MORE AT Google
Marvellous place, fantastic staff
Deep Patel . 2024-06-14
MORE AT Google
amazing service, we got free ice cream💗
Sumaya Akther . 2024-06-13
MORE AT Google
Waffle was disappointing because there was nowhere near enough chocolate sauce on it!Very dry!
Laura . 2024-06-09
MORE AT Just Eat
Had a lovely service. Overall a creamy experience
Luke Charlesworth . 2024-05-31
MORE AT Google
Food was lovely and very fast service.They just need to ask if you need a glass for drinks and straws and also napkins other than that all good.
Anne-Marie O'brien . 2024-05-28
MORE AT Google
Delicious food, kids absolutely demolished their ice creams and waffles! Servers were friendly and smiley ☺️ would definitely recommend for a lovely afternoon sweet treat!
Jess Bell . 2024-05-27
MORE AT Google
It was an epic day for the kids. They said they want to live there. The staff were so hospitable and friendly. The food were delicious and you get what you pay for.
Ann Ambes . 2024-05-18
MORE AT Google
Always great friendly service and great ice cream
Lauren Angeli . 2024-05-18
MORE AT Google
This is the best shop on the high street- pudding are phenomenal! From Drew Westgate aged 8
Katie Louise Westgate . 2024-05-18
MORE AT Google
I’ve been here lots of times, lovely ice cream and service
Anisa Cara . 2024-05-17
MORE AT Google
Everyone is so lovely and the food is amazing. Also end up in here for a tasty treat!!!
Ashleigh Riley . 2024-05-16
MORE AT Google
Lovely service, quick and very friendly staff :)
Genevieve Hipperson . 2024-05-15
MORE AT Google
The driver did not come round the garden gate like I asked
Trixie . 2024-05-14
MORE AT Just Eat
Ellie, Andrew and Nish gave excellent customer service. Andrew especially was very professional.
Marx Ravanera (Gab) . 2024-05-13
MORE AT Google
Very bubbly workers I enjoyed my time here
Zuleika Smyth . 2024-05-13
MORE AT Google
Nice and quiet with excellent food.
Noah Bug . 2024-05-13
MORE AT Google
I had a "Banoffee Hot Pocket" Id never had one before but it was hot and it was a pocket and very yummy.
Butler 195 . 2024-05-08
MORE AT Google
Those new loaded shakes...expensive but GORGEOUS!!
Debbie . 2024-05-07
MORE AT Just Eat
quite big portions , Owner is very humble and great food.
surbhi khare . 2024-05-06
MORE AT Google
I arrived a little late for collection. Collection time was set at 1715 but I was still there at 1742
Michael . 2024-05-05
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Excellent service, great quality and family friendly place.
Dheeraj Kumar . 2024-05-05
MORE AT Google
Yummy ice cream and great environment
Rana Takrouri . 2024-05-05
MORE AT Google
Really good food and the employees were very nice
Vikki Cooper . 2024-05-05
MORE AT Google
Desert is excellent I really enjoyed staff are friendly I recommend this place
Sweta Patel . 2024-05-05
MORE AT Google
Came for some milkshakes apparently don’t sell the the scooped shakes anymore so ended paying extra for a loaded shake. They forgot to add the sauce to the shakes which they tried to pay off original as how it was supposed to be until I showed them the menu and picture. After this I went back to drink my shake to find out the sauce around the rim was Nutella even tho no where did it mention that there was Nutella or hazelnuts in it which I’m allergic to. I’m now sat here watching my friends drink there milkshakes while I’m dashing up and having the working shout at me for not asking if it had nuts in prior. absolute joke of a business.
Adventure30150992111 . 2024-05-03
MORE AT TripAdvisor
Really disappointed first bad order from creams in 2 years!!! Waffle was stone cold you also can't add extras any more on the menu either no small ice cream tub which they used to send with it!!! My partner had the cheese cake sundae that was rock hard she was disappointed too!!! They have also stopped doing our favourite peanut butter thick shake shame really probably won't order again due to the cost not being worth it any more!!! 😞
Geoff . 2024-04-26
MORE AT Just Eat
Shame It Doesn't Come With Cream. But Tasted Great Anyway, I am Actually Diabetic, With Type 2 So Was having it as a treat, the good thing about it, is it isn't too sweet, just sweet enough.
Daniel . 2024-04-20
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Do you expect people to have ice cream with their bare hands?
N . 2024-04-16
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Missing items and was stone cold when it arrived.
Rosie . 2024-04-13
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Spent all day looking forward to a little anniversary treat going out for a pudding and this was soooooo good. I made my own crepe which was 10/10 and my partner had a huge waffle. The staff were all full of smiles and made us feel really welcomed. We are in and the seats were very comfortable and everything was spotless. Only had to wait about 5 mins for everything to arrive at the same time which I thought was really good. Would certainly come back! Certainly didn’t have the same experience as some of these reviews!
Aimee Moon . 2024-04-09
MORE AT Google
Waffle was cold and tasteless, crepes were like rubber and inedible. Staff were rude and on the phone whilst serving us. Food arrived within a minute or two of ordering so clearly not freshly made. Was expensive for what we had. Would not go again.
Dawn R . 2024-03-30
MORE AT TripAdvisor
Our options where missing additional ice cream on sides
Sara . 2024-03-06
MORE AT Just Eat
I have ordered of Uber eats thè delivery person was lovely but the food was not even on a plastic plate or anything just on the carbord box and it was tiny not like the ones in store this is unacceptable to think this is okay!
Kamelia’s Kitchen . 2024-03-01
MORE AT Google
I wouldn't even give it a one it was badly organised dirty messy with definitely some hygiene concerns. Customer service terrible only one guy doing everything. Would not recommend.
Deb Hernandez . 2024-02-18
MORE AT Google
Absolutely disgusting establishment. Walked in was ignored until we approached them ourselves . Wasn’t busy apart from one family . Was seated at a table that was sticky and didn’t even come over to wipe it our entire stay . Food all over the place behind counter ,ice cream splattered up the machine no attempt to wipe down counters as they go and seeing as wasn’t busy there was no excuse to not do so . Wearing own clothes no uniform apart from one guy and it was filthy , took forever to get our order and again still wasn’t busy at all at the point of ordering we was the only people in there . we ordered a latte for my sister in law and it took them until she had eaten a quarter of her waffle (which was large) to bring to her .Took my daughter to the toilet on the ground level which two men had just used and it was vile ,urine all over the toilet seat and floor , toilet paper all over the floor it was disgusting,down stairs wasn’t much better . Never again will I step foot in there .ignorant staff no hygiene absolutely disgusting .avoid avoid avoid . Better off going to kaspers,much better establishment
Robert O . 2024-02-18
MORE AT TripAdvisor
the food arrived cold and looked incredibly unappetising, no melted chocolate either, 12 pounds I paid and its a complete waste and a disappointment
Joe . 2024-02-02
MORE AT Just Eat
Spilt slushi over everything crepe hard and tasted old. No straws for milkshakes and slushy no wafer in sundae. Poor
Becky . 2024-01-27
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Your driver begged and begged for a tip after telling me to wait and wouldn’t leave my house y still u shouted no get out and shut the door on him!!!! Very rude I felt so uncomfortable!!!!
Rachael . 2024-01-18
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paid for 2 sorbets and where are they waffle also rock hard barely can be eaten and very cold absolutely appauling!!
stanley . 2024-01-18
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Was 15 minutes late, and was not even busy
Olivia . 2024-01-14
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Food was very bland and not tasty
Jade . 2024-01-10
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Eaten from here before and was great, but I wouldnt order after 9:30pm. Seems like it'll be hit or miss if you'll get the bare bones or a generous portion
Michael . 2024-01-03
MORE AT Just Eat
Ordered off of deliveroo, ordered a vanilla milk bubble tea and got a strawberry and mango bubble slush instead. Took an hour to come.
Darcy Hill . 2024-01-03
MORE AT Google
So good! The bubble slush is amazing. You get so many bubbles in comparison to all other places who sell it. The waffles are great too.
Claire . 2023-12-12
MORE AT Just Eat
The time changed a few times when the driver had left the restaurant went from 8mins to 12mins then back down and up a few times as a result my slush was not ice anymore very watery and warm Coke I’m not happy
Scott . 2023-12-10
MORE AT Just Eat
Who ever made my order was very poor at their job 3 strawberries and a little drizzle of sauce.
Rachel . 2023-12-06
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Not happy. My vegan milkshake was simply 2 scoops of sorbet. And not blended with any soya milk to make it into a milk shake. Not particularly happy with this. If I can't use a straw to drink it then its not really a milkshake.
Oliver . 2023-12-05
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Strawberries were well past good but wFfles and ice cream was lovely
Kerry . 2023-12-03
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banging scran! BUT WHERES MY WAFER!
Meredith . 2023-11-29
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Delicious and just what I needed 😍
Marylou . 2023-11-26
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My wife and I visited Creams in Eastbourne to host our baby shower. We enquired with the management and we were given a private downstairs seating area to use. We had around 20 guests show up at varying times of the afternoon, mainly with children and it was a wonderful afternoon. Great food for the adults and kids, lovely milkshakes and choice of coffee and soft drinks as well. Staff were attentive and helpful. Really hit the sweet spot and will recommended to anyone else who is in need of a decent sized spot to host a birthday party/baby shower.
JamesGray94 . 2023-11-20
MORE AT TripAdvisor
No straws had to use a spoon and no cream on milkshake which was £1.50
Christopher . 2023-11-20
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The waffle wasn’t nice at all. The dough tasted sour with soda/baking powder overpowering taste. I didn’t eat it. The apple pie was too sweet. Very disappointed I would not buy again :(
Rand . 2023-11-09
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Probably the worst cookie dough I've had. Thin, crumbly and dry. Won't be ordering again
Tom . 2023-11-07
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Food was fantastic. Will definitely order again
Karen . 2023-10-29
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Hi there I ordered my delivery last night and we were missing one order. It was a lemon Meringue cheesecake. Was very disappointed as this hasn't happened before and I was really looking for to the desert
Sam . 2023-10-29
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So tasty and such generous portions. Just a shame that it took an hour to get here.
Claire . 2023-10-29
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The food was cold and ice cream melted and it all tastes like cardboard
Laura . 2023-10-27
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These schedules may not be completely accurate on special days. Please always confirm with the restaurant
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