Creams Cafe Eastbourne in Eastbourne

Delicious treats as always, thank you.

Food was cold on collection and the ice cream in the bottom of the bag was open and spilt. After reheating in the microwave the food was okay, however I shouldn’t have had to do this.

Fantastic 👍🏻 food and drinks delicious, well packaged to prevent spillages in transit and arrived quickly

Took over an hour for food to come and the ice cream was all melted when it arrived

Absolutely disgusted because the crepe cane as Oreo even it should have been the royale crepe and the waffle came as the royale when it should have been Oreo. My partner couldn’t even eat her waffle because she is allergic to nuts and doesn’t like Oreo’s. Never heard anything back from when we reported this straight away after receiving the order so frankly I am appalled with just eat and creams !

Great food and still very hot on delivery!

A member of staff was attitudey and rude to us, you could almost say he raised his voice. The food wasn't suitable for the price.

Ordered a crepe an milkshake the crepe was well over cooked an hard an the milkshake completely melted awful

Ommmmg this place is absolutely stunnan

Tried some of the VR experiences, AMAZING!! Definitely recommend a trip, great value for money!

The waffles were cold and ice cream was completely melted! Very disappointing

Ice cream scoop 3.50, stupidly left it standing at the counter for ages, cashed in, then took the next order and kept us waiting. Very bad service.

took quite long but to be honest worth the wait

Went to get a large mint chocolate chip scoop shake (on the menu) to be told they don't do scoop shakes even though they had all the stuff to make it. Appalling...

the stuff was reckless and careless

Staff rude and standoffish, as if you're inconveniencing them for ordering something. Told we couldn't order scoop shakes but thick shakes were fine despite them having plenty of ice cream to choose from. And to top it off £16 for two "large" milkshakes akin to a mcdonalds regular, utterly abysmal.

Got peer pressured to do this. Don’t feel safe. S.O.S

Ice cream tastes like sand!!!! Absolutely disgusting

Very happy with our drinks.. quick service and friendly staff lovely atmosphere will return again in further. Thank you again

Lovely waffle and doughnuts And lovely smiling staff Highly recommended

Delicious food. Great fast service.

First time trying this place out, and won't be the last. My partner and I popped in on the off chance and we had 2 lattes and a strawberry and banana waffle for £15, coffee was very nice and so was the waffle, and surprisingly the waffle was heavy to eat, it really was very very nice.

Nice and relaxed, friendly staff

Great customer service and food came quickly. Would recommend for anyone looking for dessert

Service was good, where it took a little time to cook our pancake bites my little one was getting fed up and the manager was so lovely and gave him a mini pot of free ice cream! Food was lovely and milkshakes amazing as always! Highly recommend for family friendly place to eat

Honeslty the best creams we’ve been to, now our go to creams! The service is also amazing, so kind and friendly! 🫶🏼xx

We had a strawberry and chocolate waffle with ice cream. The service was great and the seating area was clean and tidy. The food was amazing! The waffles were soft but crispy on the outside and the toppings were delicious! I highly recommend this establishment.

Marvellous place, fantastic staff

amazing service, we got free ice cream💗

Waffle was disappointing because there was nowhere near enough chocolate sauce on it!Very dry!

Had a lovely service. Overall a creamy experience

Food was lovely and very fast service.They just need to ask if you need a glass for drinks and straws and also napkins other than that all good.

Delicious food, kids absolutely demolished their ice creams and waffles! Servers were friendly and smiley ☺️ would definitely recommend for a lovely afternoon sweet treat!

This is the best shop on the high street- pudding are phenomenal! From Drew Westgate aged 8

Always great friendly service and great ice cream

It was an epic day for the kids. They said they want to live there. The staff were so hospitable and friendly. The food were delicious and you get what you pay for.

I’ve been here lots of times, lovely ice cream and service

Everyone is so lovely and the food is amazing. Also end up in here for a tasty treat!!!

Lovely service, quick and very friendly staff :)

The driver did not come round the garden gate like I asked

Ellie, Andrew and Nish gave excellent customer service. Andrew especially was very professional.

Nice and quiet with excellent food.

Very bubbly workers I enjoyed my time here

I had a "Banoffee Hot Pocket" Id never had one before but it was hot and it was a pocket and very yummy.

Those new loaded shakes...expensive but GORGEOUS!!

quite big portions , Owner is very humble and great food.

Yummy ice cream and great environment

Really good food and the employees were very nice

I arrived a little late for collection. Collection time was set at 1715 but I was still there at 1742

Desert is excellent I really enjoyed staff are friendly I recommend this place

Excellent service, great quality and family friendly place.

Came for some milkshakes apparently don’t sell the the scooped shakes anymore so ended paying extra for a loaded shake. They forgot to add the sauce to the shakes which they tried to pay off original as how it was supposed to be until I showed them the menu and picture. After this I went back to drink my shake to find out the sauce around the rim was Nutella even tho no where did it mention that there was Nutella or hazelnuts in it which I’m allergic to. I’m now sat here watching my friends drink there milkshakes while I’m dashing up and having the working shout at me for not asking if it had nuts in prior. absolute joke of a business.

Really disappointed first bad order from creams in 2 years!!! Waffle was stone cold you also can't add extras any more on the menu either no small ice cream tub which they used to send with it!!! My partner had the cheese cake sundae that was rock hard she was disappointed too!!! They have also stopped doing our favourite peanut butter thick shake shame really probably won't order again due to the cost not being worth it any more!!! 😞

Shame It Doesn't Come With Cream. But Tasted Great Anyway, I am Actually Diabetic, With Type 2 So Was having it as a treat, the good thing about it, is it isn't too sweet, just sweet enough.

Do you expect people to have ice cream with their bare hands?

Missing items and was stone cold when it arrived.

Spent all day looking forward to a little anniversary treat going out for a pudding and this was soooooo good. I made my own crepe which was 10/10 and my partner had a huge waffle. The staff were all full of smiles and made us feel really welcomed. We are in and the seats were very comfortable and everything was spotless. Only had to wait about 5 mins for everything to arrive at the same time which I thought was really good. Would certainly come back! Certainly didn’t have the same experience as some of these reviews!

Waffle was cold and tasteless, crepes were like rubber and inedible. Staff were rude and on the phone whilst serving us. Food arrived within a minute or two of ordering so clearly not freshly made. Was expensive for what we had. Would not go again.

Our options where missing additional ice cream on sides

I have ordered of Uber eats thè delivery person was lovely but the food was not even on a plastic plate or anything just on the carbord box and it was tiny not like the ones in store this is unacceptable to think this is okay!

I wouldn't even give it a one it was badly organised dirty messy with definitely some hygiene concerns. Customer service terrible only one guy doing everything. Would not recommend.

Absolutely disgusting establishment. Walked in was ignored until we approached them ourselves . Wasn’t busy apart from one family . Was seated at a table that was sticky and didn’t even come over to wipe it our entire stay . Food all over the place behind counter ,ice cream splattered up the machine no attempt to wipe down counters as they go and seeing as wasn’t busy there was no excuse to not do so . Wearing own clothes no uniform apart from one guy and it was filthy , took forever to get our order and again still wasn’t busy at all at the point of ordering we was the only people in there . we ordered a latte for my sister in law and it took them until she had eaten a quarter of her waffle (which was large) to bring to her .Took my daughter to the toilet on the ground level which two men had just used and it was vile ,urine all over the toilet seat and floor , toilet paper all over the floor it was disgusting,down stairs wasn’t much better . Never again will I step foot in there .ignorant staff no hygiene absolutely disgusting .avoid avoid avoid . Better off going to kaspers,much better establishment

the food arrived cold and looked incredibly unappetising, no melted chocolate either, 12 pounds I paid and its a complete waste and a disappointment

Spilt slushi over everything crepe hard and tasted old. No straws for milkshakes and slushy no wafer in sundae. Poor

Your driver begged and begged for a tip after telling me to wait and wouldn’t leave my house y still u shouted no get out and shut the door on him!!!! Very rude I felt so uncomfortable!!!!

paid for 2 sorbets and where are they waffle also rock hard barely can be eaten and very cold absolutely appauling!!

Was 15 minutes late, and was not even busy

Food was very bland and not tasty

Ordered off of deliveroo, ordered a vanilla milk bubble tea and got a strawberry and mango bubble slush instead. Took an hour to come.

Eaten from here before and was great, but I wouldnt order after 9:30pm. Seems like it'll be hit or miss if you'll get the bare bones or a generous portion

So good! The bubble slush is amazing. You get so many bubbles in comparison to all other places who sell it. The waffles are great too.

The time changed a few times when the driver had left the restaurant went from 8mins to 12mins then back down and up a few times as a result my slush was not ice anymore very watery and warm Coke I’m not happy

Who ever made my order was very poor at their job 3 strawberries and a little drizzle of sauce.

Not happy. My vegan milkshake was simply 2 scoops of sorbet. And not blended with any soya milk to make it into a milk shake. Not particularly happy with this. If I can't use a straw to drink it then its not really a milkshake.

Strawberries were well past good but wFfles and ice cream was lovely

banging scran! BUT WHERES MY WAFER!

Delicious and just what I needed 😍

My wife and I visited Creams in Eastbourne to host our baby shower. We enquired with the management and we were given a private downstairs seating area to use. We had around 20 guests show up at varying times of the afternoon, mainly with children and it was a wonderful afternoon. Great food for the adults and kids, lovely milkshakes and choice of coffee and soft drinks as well. Staff were attentive and helpful. Really hit the sweet spot and will recommended to anyone else who is in need of a decent sized spot to host a birthday party/baby shower.

No straws had to use a spoon and no cream on milkshake which was £1.50

The waffle wasn’t nice at all. The dough tasted sour with soda/baking powder overpowering taste. I didn’t eat it. The apple pie was too sweet. Very disappointed I would not buy again :(

Probably the worst cookie dough I've had. Thin, crumbly and dry. Won't be ordering again

Food was fantastic. Will definitely order again

So tasty and such generous portions. Just a shame that it took an hour to get here.

Hi there I ordered my delivery last night and we were missing one order. It was a lemon Meringue cheesecake. Was very disappointed as this hasn't happened before and I was really looking for to the desert

The food was cold and ice cream melted and it all tastes like cardboard

My crepe came unappetising and most of it on the lid of the packet I’m more than disappointed paying over £11 for this I wouldn’t mind my money back

Wow! The Kinder Bueno waffle was huge and so very delicious. You could easily share it. The thick shake was also amazing and with so many wonderful flavours to choose I can't wait to come back 🍨

The waffles were soggy in the middle, so cooked and did not taste nice. The crepes did not taste nice. Over priced for very poor quality :(

Lovely Crepes. A little bit cold but still warm enough to eat.

Two tasty waffles that arrived on time, thanks

told the driver to call when up there and didn’t woke up the baby

Not happy ice-cream melted completely. Had to walk the street looking for driver

Pancake and cookie dough is cold. Placed my order at 11.27am and it turned up at about 1.15pm that’s nearly 2 hours of waiting!

The best cookie dought i ever trie. I went there every day with my friends for a meeting full of gossip and of course the famous cookies absolutely delicious , with extremely nice waiters who recognized us every days special mention for the music which was really good (Mac miller and Ariana Grande) . I hope one day to return to Eastbourne and be able to relive these magical moments again ♡

Used to be nice place, went today very rude staff member fetuses to make my requested shake, instead insisted I buy the thick shake with all the extras which I didn't want. Will be very unlikely to ever go there again. Might be an idea for the management to employ people who can do the job

Brilliant, delivered right on time and packaged very well!

ill whilst I was still in there due to curdled milk. Manager says it's fine and that it's me. Clearly I must like being randomly ill. Complete sh1t show.

Didn’t realise the nachos would come separate to the dips which are all stone cold, bit disappointed for the price, guac also taste like playdoh

milkshake spilt everywhere , donuts no good and over a hour late !

1) cold Americano in their understanding is hot Americano with ice. In result it’s neither hot or cold, it’s just disgusting 2) not tasty at all 3) the guy has touched every single spot of cup and straw with his hands (no gloves!!), so I can’t enjoy the drink now, I just think about bacteria