McDonald's in Shepway

My cappuccino magically transformed into a plain black coffee

waited nearly an hour then when it arrived it was stone cold including the coffee

food was cold. took a while to find driver seems like food was cooked and left there till one was assigned.

TRAGEDY, some strange squeaking sounds from the kitchen, unstoppable, food cold, dirty.

missing items, seems to always happen from this mcdonalds, recommend using the one in town instead

Good food and service, music a bit loud, not very pleasant atmosphere.

only half of the order was delivered, So had to buy something else from another company as had nothing to eat thanks to people not doing thoer job correctly.(Park.farm needs to get their quality control in order!!!).

all the food was cold so very disappointed

wrong order i ended up with 1 burger and 3 portions of fries .. i lost out here

Food stone cold. Got the order wrong. missing dips and no straws.. they can't even get the basics

My brownie was missing and my drink was half empty. My chips were cold however my food was delivered in time.

the driver that delivered are food was very nice and polite best one we've had food was amazing

Took a whole hour from order to delivery

Order was very late and almost cold and 2 things missing

missed all the dips (8) off the order

Lazy driver who calls from car for me to collect order poor customer service

Ordered a share box and got 3 mozzarella sticks McDonald’s is a joke

But can never get the order right

Food was cold and no dip so whole meal ruined

Delivery driver didn’t know where he was going, phoned me and dint understand what I was saying, the bag it comes in was socking wet and the food was cold

you delivered my food to the wrong address

stole my money and never delivered .. restaurant was waiting with the food and driver never bothered .. was not offered a refund

Customer service provided by the lobby man was exceptional! Smile, polite, patient, helpful...I love this particular McDonald's 👌👏😉👍🤗👋✅🤫 It's MsD's where everybody care...

the burgers got here cold I.want a refund a very expensive burger

We ordered about 5.15 for a 5.45 delivery. Order Didn’t leave Macdonalds until 6.05. When it arrived it was not in a the keep warm holder. All the items that should have been hot were cold. I had to put in an air fryer to heat them up. Even the milkshakes had nearly defrosted. A refund of £11 for an order that cost £27 is not good enough

Very polite and friendly delivery man.

driver, Steve, was excellent. Friendly and professional 👍🏻

I ordered 2 egg and cheese muffins and one of them turned up with sausage in

How thick are these people???? Forgetting an entire meal!

Really nice and clean and quick, suitable for wheelchair users as nice and wide gaps between tables. Friendly staff

Order here for delivery if you are happy to receive the lowest of standards of food preparation. Food is cold and barely edible, and that’s if you even receive all the items you order.

Missing items - nugget meal, sauces that go with chicken selects, happy meal toy, plus normal sauces all missing. Not great! Not sure how hard it can be to put together three basic meals!!

The driver sat outside for about 10 minutes before bringing it to the door, I even opened my door to signal to the driver and got no response.

Estimated delivery kept being pushed back. Food arrived cold and almost inedible. Absolutely shocking experience

Staff were OK. Problem with mc donalds is its becoming to expensive for what you get. I had a fillet fish and to be honest I've seen bigger teacakes

time kept changing maybe 3 times the delivery time changed

I went to place an order but none of the staff took my order. They were looking at me and ignoring me. I came back after waiting for 20 minutes. I was very hungry and had to come back without food. I felt very bad.

delivery driver went round the sun to meet the moon delivering my order therefore it was cold

very efficient service,perfect breakfast

Food was cold and horrible icecream was melted

ordered a meal deal but no drink delivered

All the food was cold and 1 meal was missing!!!!

missing all the dips, food was cold and no straws. I mean it's not hard surely to remember that people with drinks normally require straws. incompetence

The delivery driver was very good

I say 10 minutes but I’m sure it was longer the driver and I had several phone calls as he couldn’t find my house even tho I said to him I am right at the bottom of the road where you turn into my street and there is a red post box on the corner my house is just there my son had to chase the driver round the street behind my house then all the way up the top of the hill where I live as he drove straight past my house at least 3 times, the food was all out of the boxes and crushed and was cold

Very friendly well delivered hot food .Ice cream missing but refunded .would buy again

2 over waiting for food no anybody answer

Had Missing food from the order and unfortunately the chips were cold

My burger was cold. Chips are stale, hard & cold. My coke is flat with no straw. No dips that I paid for

Food was delivered stone cold. I added dips to my order, but none were delivered.

Typical Mc Donald's drive through experience. It was supposed to be a quick stop to fill a gap before I got round to cooking the family dinner. It was busier than usual and we parked up for the collect service to be delivered to the car. We waited 13 minutes before our simple order arrived. There were young people honking horns to each other repetitively for that time in the car park, which was really very annoying. When the food arrived, the order was complete and warm enough. The fries were underseasoned but just edible. Not a great experience but also not a terrible one.

The delivery drive was an hour late he couldn’t find our address, had no issues before. I ended up looking for him. He asked me for a code, I didn’t have a code, the address matched , I had the order number and confirmed what was on the order but the guy refused to give us the food without the code. It was 11:30pm he was outside our house calling on loud speaker to his boss to speak in another language about the issue. I have a 2m baby in doors in the end we said leave it - we was not happy!

Typical McDonald's. No problems 😊

Missing items 4 portions of chips and 2 burgers

missing nuggets and just overall terrible

I don't really ever eat McDonald's, but i do like their coffee ☕️

absolutely shocking got the wrong order absolutely a joke

Kinda looked like a wild animal put it together.. and tossed in the bag basically unwrapped??

Driver wanted a hotspot so I started trying to sort it, he can't understand English well at all so I was getting quite frustrated at this poont and tried to take the food and he stopped me and tried to take my phone and cut my hand in the process and stood outside the house just shouting hotspot, hotspot. These drivers should have their own data and shouldn't be down to the customers ordering food.

Delivery driver very good. Thank you

this is worse I've seen. wrong order and 40 mins late

It looks nice but the food ended up being fed to a gull will I be back, I am not that desperate.

completely the wrong order, so wrong it's astonishing. I still end up paying delivery and service charge and I've not eaten anything.

I asked for no onions in my cheeseburger and no ice in the cokes and ended up with onions and ice so no happy

I’m heavily pregnant and high risk and the food was cold which is not healthy and thrown together. I could not eat it because of safety issues

burger was cold and chips weren’t cooked properly

Food was not sealed had to bin it

ORDER NEVER CAME HE STOLE FROM ME!!

Garlic cheese bites missing dip, salad missing dressing, chips were cold, straw and fork were missing as well

ordered pancakes with sausage and syrup and a breakfast wrap . wrap was fine but pancakes had no syrup portion with them and when I went to eat them they were so hard around all edges that I could snap them and totally inedible , I'm guessing they have been on the hot rack too long . Such a disappointment as they are usually lovely

The driver never arrived with our food, drove off without even knocking the door

Courier, as polite as he was, should be more familiar with his routes before being sent out. Order was late, food was cold, burgers were a state, drink tasted like sh** and to top it off didn’t get my dip I ordered. It’s not a big ask is it? I wish I could’ve left a better one review .

The order was wrong they put only a single box max instead of double like ordered and left the bacon out of one of the chicken burgers

They didn’t ring the buzzer or knock on the door when I went out to see if they was out there I saw them drive off with my food I’m fuming with this right now I would like refund asap

Last two times ,stuff missing from order

didn't actually receive my order even though it says delivered and no way of contacting anyone to sort it! not even mcdonalds could help me!

Food was good but chips were cold and dry.

Unfortunately McDonald's is as expensive as a meal in a proper restaurant

Just eat think it’s ok for a secure tamper seal to be broken on arrival

Food is always cold when ordering from McDonald’s. I would have sent it back if the kids were not hungry! Not good though

I just find mcdonalds very overpriced now, I always use the £2.99 survey vouchers. But the food is consistent so you know it will be ok.

The icecream is been eaten by the driver

i waited around 40m until i got my food and drinks and the food is so cold

A bit slow with producing the food

Love a mccydees. This one very clean and quick service

iv just had a phone call saying that the courier was out side waiting for ages and I said that they havnt rung or rung my buzzer so they have been waiting over half an hour out side my property and now all my food has gone cold

Most of the order was missing or wrong items

Nice and hot and that's just the staff hehe

The hip hangout for Folkestones young and restless who populate the carpark. Service was OK. Food was hot, but they got the order wrong, and there were absolutely no napkins.

It's a McDonald's not the savoy

It's mc Donald's if you like it great if not hard luck

delivery driver was great. cips were barely cooked. food was slapdash

Cold chips and pies not in order

Burger was wrong can not eat because of allergies

Awful place and everything's out of stock such a joke of a mcdonalds

How can the burgers be so cold at this time of night when it's not even busy 😔

Put on the delivery notes do not knock! Woke everyone up and dogs started going mad. And the Big Mac was all crushed aswell as.

ordered large meals the chips werent even a medium portion and were freezing

the food was not very warm, disappointed

Delivery was ok but the food was cold