McDonald's in Wiltshire

Good food and service and very nice atmosphere.

I had asked the waiter for a window table so I could enjoy the magnificent views. The food was served in a post modern manner 'sans plate' and the glassware was what I assume to be a twist on the Vienna trend of opaque. The set menu was indeed 'big' but 'tasty' not so much. The young chefs perhaps a little heavy handed on the yellow 'sauce au gloop'.

Good stop for a toilet break on a long drive.

This is a very small McDonalds. There isn’t a lot of seating and it was very busy. To their credit, the food was hot and fresh; and the service (with automated ordering only) was quick. I particularly appreciated that there were staff stationed at the front to make sure the dining room was clean. They were cleaning tables as soon as they came free and sweeping up spills immediately. They were also greeting customers. All together a very nice McDonalds.

Mc Donalds what can I say apart from they have a EV charging in the car park.

Took about 20 minutes just to get some breakfast. Quicker to walk through the drive thru!

Great service,brought a Christmas hot caramel chocolate,was luke warm Asked a lovely young lady who was very apologetic and returned with a fresh hot hot chocolate. Thankyou

I ordered breakfast and it came without bacon sent ut back and had to wait 15/20 mins for a new one , the worst mc d's I've ever heen in

Arrrived at 0034 because it says 24hr after a long day at work ordered my food got home realised they’d put the wrong food in the bag went back they closed spent 10 mins trying to find someone to talk to finally found someone who said would I like it made I said yes. She came back and said sorry it’s shut would I like I refund so I said yes when the lady brought the money out for my refund she just dropped it in my hand and slammed the door shut after checking the money I got back I found to be a pound short. At this point I’m so angry I didn’t even care enough to fight it and left. Needs to change the 24hr advertisement. Had 3 other groups of people pop by to see if it was open in the 15mins I was there waiting.

Shocking, waited half an hour in line for 2 meals and the chips were uneatable, so salty that couldn’t even eat them. Also when ordering a coke it’s supposed to be fizzy?? Wouldn’t recommend going here if u want to enjoy ur meal 🤷🏼‍♀️

Burger fest! On the go food. Thank you.

Consistently forget items and as for Uber Delivery, great if you like cold food

The best service I've ever experienced in a McDonald's - table service as well as very friendly and considerate staff. Great music, too.

Its McDonald's. Most of the time it's good.

Pretty good and there was a time portal to Stonehenge 6000 years ago

Just stopped for a quick bite, good value and service as we have all come to expect at any McDonalds

Not 24 Hours. AVOID. Just drove 20mins to get to a 24hour Store, and it’s closed. False advertising. McDonald’s do you have a response?

Pretty much as you would expect from any McDonalds.

Slowest service ever Definitely won’t come back here

Always shut at random times for no reason

There were noisy boys but that's not their fault

Great staff all friendly and very helpful

poor quality if food and coffee had to go back and reorder and pay again

Says that it is 24 hours, *it is not, and has never been!*, the staff at the local Travelodge joke about its hours of operation Should have its licence removed to operate under such a professional brand

Stopped her for a coffee on a long drive back to London - most of the staff were uninterested except for Neelam. She spent all of the time we sat drinking our coffee talking to and trying to help entertain the various children. Well done

First class. Hot food, crispy fries, together burgers, just disappointed no drinks available 😭

Very quick service, huge variety of food and drinks

All round good experience for my kids

A necessary evil on the long trip down to the south west!

Stopped here on our way down to Devon, would really recommend. Staff were very friendly and polite, the place was super clean. Excellent menu.

Advertised as a 24hr maccies yet it's always closed later at night/early in the morning when it'd be ideal to be open for people on late/early shifts to grab a bite to eat.

Visited with my 2 teenage sons on the way home after the weekend. 2 of us tried the new McRib - very overpriced for what it is, I definitely wouldn't choose it again. Rest of the food was as expected but one burger was missed off our table service so I had to go and request it.

Despite advertising a 24 hour service - it isn't. Arrived around 1.30am, lights were on and the 24 hour sign was illuminated. Had to walk all round the building and knock on the drive through window, to be told by bored and disinterested employees that they were closed, not a 24 hour service. Avoid.

I love it here the food is delicious and the services are great and the atmosphere there is cool too!

Despite other reviews this has probably been the best maccys experience I've ever had. Around 7pm through drive through: Service from ordering to receiving the food was excellent, everyone was polite, food arrived quickly even after parking up to wait and it was piping hot, correct and the large fries actually looked like large fries! If every experience was like this I'd happily visit maccys more often.

Thanks for the incomplete order Always a let down

Not 24 hours. Closed lots of times at night. Why does Google say 24 hours. Driven for nothing

Went in on Saturday morning, everything was lovely. Prim (?) served me, was so kind and got my order out quickly.

Came at 1am for the 24 hours, drove about 20 minutes to get here only to find it’s not actually a 24 hour McDonald’s

Order screens with menu’s were not working and we weren’t sure whether we were being served by an AI or human as the humans communication was very poor and they were clearly bored. Left waiting for a long time. Chips were not salted and barely warm and all the cokes tasted of cherry despite the fact we ordered original. Not a great experience at this McDonald’s! Then saw the staff at the petrol station buying there own lunch - not surprised 😳

24 hours? Been here twice in 2 days, 2am & 3am. Both closed. Tuesday & Wednesday.

You are not 24hr. Every time I've turned up during the early hours of the morning you are closed. Why? I can't comment on the food, service or the experience as I've never got anything.

Drive through was slow considering it was quiet, food was lukewarm, bacon was rubbery. Young lady serving was polite and pleasant. Need to improve.

Took my child for their first happy meal. Was pleased to see some healthy options to add to her chicken nugget meal and was also impressed you could swap out the toy for a book. We did table service which was a little slow but when the food came it was hot and good and the staff were very friendly. I had a chilli chicken wrap in an attempt to be healthy but it wasn't particularly nice, probably won't bother next time and just get a burger!

Went through drive through. Waited 5 mins for food then got home to find items missing.

The only trouble we normally experience is that the milkskes are not available 😕 😐 and really annoys us as everything else is no trouble.

Driven over 3 hours to here and as it says open 24 hours I was not pleased to see I couldn't get in to use the facilities. Needless to say I didn't buy anything and was still bursting for a pee and won't be back. Tell us it's ONLY drive in service McDonalds.

Rude supervisor.. asked if my replacement fries were ready after I waited 10 mins, to be told "I can have them cold if I want". Do not appreciate the attitude

Used to stop and eat often but since McDs turned their restaurants into Uber etc delivery hubs it seems actual customers who physically arrive at their restaurants are treated as lower priority than on line customers. They never were one for ambience but now most McDs seem like delivery hubs with one actual order counter and a few tables. I guess they think this is the way their trade is going but I don't like it.

All details show open 24hrs, drive through and restaurant blocked and locked, called no answer until someone picks the phone up and hangs it up, furious.

first time it was a pathetic cheeseburger i got, then it was closed on a friday night :”((

Warning others to not park in the Toby Carvery next to the McDonald’s, which had lots of spaces and is right next door so seemed logical but apparently not - you’ll be fined £60 despite us not seeing any signage!! Ridiculous. This McDonald’s was good, plenty of seating and good service.

Food was as expected, but not exactly fast food. Be prepared to wait.

Take out only. Cash only at till. Slow service considering time of night. Food usual McDonald's.

Says 24 hours but the staff decide to shut the entire shop and close up. Absolutely pointless

Grumpy rude staff, closed for a break apparently in a 24 hour mcdonalds

Up there with the worst McDonald’s around . Seriously serving coke with no ice and warm cappuccino. Very small seating area. Total mayhem and very limited parking availability. Just avoid this one or hit one of the many other eateries in the retail park .

Needed a pick-me-up after the first day of school chaos, so a few mums and I took a quick drive for a coffee. 2 toffee lattes and a cappuccino hit the spot. After a chat whilst having our drinks, ... we were back at our homes in 30 to continue the day. Great mummy break-time .

Staff too lazy to change the milkshake dispenser

Firstly the app would not let me order so we went through the drive through. The young man taking our order was very polite but even though we'd seen the order input correctly we still received an incorrect order. We ordered one large double quarter pounder meal and one medium double quarter pounder meal, we received one medium double quarter pounder meal and one medium single quarter pounder meal. The single quarter pounder was barely warm and the chips were cold, tough and like they'd been reheated a couple of times. It was a very disappointing visit of what is often a good establishment.

Drive through . Phenomenal service as the car park and all tables rammed. Double Big Mac medium meal £8

Worst McDonald's we've ever been to sadly. Grumpy staff. Lengthy wait for food and chaotic queuing. And then the drinks came only two thirds full and they said they couldn't fill them up because it was an automated machine. Oh yes, and the toilets were out of order. All together very poor.

Says open 24 hours but it was shut before 11pm.

The service was unbelievably poor waited over an half hour for food and there was not a single hair net in sight, including the managers.

Very good service and lovely hot fresh food

Worst mcd's I've been to ,twice been and ordered things to be told when paying they don't have it 🫣

Supposed to be open 24hrs, wasn’t open just now. No Maccys for us then. Come on guys if you are not open 24hrs then change your listing.

It's horrible as do not eat burgers,but others do

Always heaving, you often cannot get in the door. The car park is badly laid out and way too small.

Is not 24 hours like google says

Sign said 24h, went there and worker said it was shut. Cause of shortage of staff. Had to walk through drive through to get awnsers.

The sign said 24 hours and i went there at 12:30pm and they were closed due to a shortage of staff, very disappointed

Still not open 24 hrs Worker outside smoking but not open and drive-thru conned off and all lights still on?

Food was hot and tasty, kids loved the face painting

Just a simple breakfast. Love the caramel latte

false advertising online and on the big sign outside says open 24 hours it never is open past 10 aclock even though staff are visbaly past in the restaurant if you can call it that

When I spoke with the employee at the register to replace a coke that tasted off. I was given a long excessive chat about no one else complaining about it, the flawless machine process and aparantely no employee would ever mistakenly not mark the top to a diet coke (which is what it tasted like to me). She kept telling me she could replace it, and when I stated 'yes that would be helpful' the employee once again repeated her excessive chat. This process was repeated 3 times until I finally walked away and dumped my coke in the bin in frsutration as that was easier than getting the coke I paid for. It shouldnt take 10 min of repetitive statements to resolve this type of issue. It made for a sour finish to what was otherwise a good experience. The food was fresh and well presented, it looked magazine perfect. The cooking staff should be proud! The people who were serving the tables were also lovely and helpful. As was the manager when I took the time to mention the experience before I left. I hope the employee is provided the necessary training to improve her customer service skills. And perhaps have your soft drink machine checked. If you insist there is no possible user error, it could be that the carbonation is off, or the machine needs to be cleaned. Something made that coke not taste right.

Lovely atmosphere. The lady who served was really nice, offered colorings, Mentioned table order facilities. Very professional 🌸

Says they are open 24 hours, but they aren’t.

"24 hrs" but its not. Extremely rude staff. I wouldn't eat there, because they will most likely tamper with your food. Avoid

Excellent service in a very busy McDonald’s Well done

Long drive from the north and wanted some food being so late maccies was the only option it says 24 hours but was closed at 1am

The best McDonald’s I’ve ever had. That’s no exaggeration

Nice restaurant, great service, and good food. I had the bacon double cheeseburger and medium coke

Even tho it says open 24/7, this McDonald’s is not !!!!!! I’ve made a detour to go there and it was closed…. You should change the opening hours on google maps cause it’s really misleading! Shame on you

It's a McDonald's but a good stop halfway home!

Says 24 hours. Not always open at night

Slow service with all fizzy drinks under poured.

Claims 24hrs on the sign and internet…closed at 4pm, told to come back at 6pm…

Great place for a pit stop on A303. Nice loos. Friendly. Cheap food. They are not open 24/7 though that is o ky the drive thru

Poor service, we ordered and went for table service after waiting a while as did another table we asked where our food, the server checked and came with our warm food the large Coke was flat and my Big Mac was missing as was the sauces that we had payed for too. The server duly sorted out the missing items and apologised for the mix up. All in all a pretty poor performance from McDonald's Amesbury as priority seemed to be towards the drive through customer..

The place says its 24 hours but it isnt they cone off the drive through to stop people ordering and if you knock on the glass they ignore you.

Same old food. You know what to expect from Macdonalds . Time to upgrade their burgers . Not as good as Five guys. Unfortunately there are no Five Guys around. However drive through was convenient

Very busy with large queues to order. Staff were polite and professional. Worked through this well

Always ques and often understaffed but good food

Someone needs to manage this branch properly, came for drive-through which is supposed to be 24h only to find they had shut for a 2h block cause they were understaffed. Should remove the 24h label!

Ordered on the app for collection but closed despite saying open 24/7. Disappointing as it's the only thing meant to open late at night for the car charging station.

never open 24/7. been here two days in a row at 10:30pm and been closed both days. fuming.

Says open 24 hours but it was closed

Saturday, 23:00, Closed to walk in ! There is no way to place any order over the app or over the counter if you walk in (NS manager told me that) ! As an LGV driver, I would stay hungry as I couldn't fit with my lorry to place my order. Not good at all !!! I'm very disappointed !!!