Burger King in Wiltshire

Quick food but lacking in customer service. No smiles.

Visited this Burger King in the UK today and was shocked by the unprofessional behavior of the staff. Instead of working, they were blasting music, dancing, and jumping around the tables. Delivery drivers were left waiting far too long for their orders — completely unacceptable for a fast food restaurant. What’s worse, the management did nothing to address the situation — they were dancing and enjoying the music right along with the staff. Total lack of responsibility and respect for customers. I won’t be coming back, and I wouldn’t recommend this place to anyone.

Not what you’d expect from a fast food place. Stopped by this Burger King today and the experience was awful. Staff were wearing headphones, blasting music, and goofing off with each other while completely ignoring customers. Even the manager was part of it — joking around and dancing instead of managing the team. Orders were delayed, delivery drivers were waiting around with no explanation, and no one seemed to care. The whole place felt chaotic and unprofessional. Really disappointed. I won’t be returning anytime soon.

Totally unprofessional. I visited this Burger King today and was seriously disappointed. Staff and management were wearing headphones, listening to music, and messing around with each other instead of doing their jobs. It looked more like a private hangout than a place of business. Customers and delivery drivers were left waiting far too long while the employees ignored what was going on around them. The lack of responsibility and professionalism was shocking. Definitely won’t be coming back.

Food ok. Toilets terrible. Not clean

Bear hands… inside smells like … ough!

All stuff just sitting outside the kitchen. Waited for ice cream for 15min.

I placed an order 45 minutes ago and I have still not had any updates on it and the delivery time keeps getting further and further away. What’s worse is that I called up the store to enquire about this and no one answered the phone.

very nice restaurant lovely staff members and a lovely meal to enjoy

Smells like someones just taken a shit

Place STINKS OF DRAINS HARD 21st April, immediately left....

Shocking! Just waited 25 minutes for 2 burgers. 3 members of staff on for a Friday night. The franchise owner needs to get a grip. Never going back!

There were issues with the ordering kiosk. One cashier had acne I think and I would have felt better if she was wearing a mask.

Great store! I come here now after boycotting the chippenham mcds. Friendly helpful staff, quick food and you can actually get a milkshake 🥳

The staff don’t want to be there The toilets are always disgusting and closed more often than they are open

Good food and good service. The place has a rundown feel and I find you have to really thump the ordering screens to get a response.

I work like delivery driver with Burger King. This place always makes me “happy”…. But today’s frustration was to much bad for keep quiet about problem. Restaurant was absolutely empty, but I waste more that 20 minutes for collect my order just because staff don’t care about orders and prefer have a video conversation and avoid them work. I made photo and video proofs this case and will be happy to show management what is going on.

No breakfast wrap in package and no way of contacting store for explanation very poor service

Very quiet when I visited. Young people working there just mucking about and shouting! I had to walk over to the counter and ask them to pack it in as an older couple in the store were visibly worried. Obviously no management present? I have never experienced behaviour like this in a fast food restaurant, ever! I’d go somewhere else if I were you.

OK, firstly, I am 71, so bear that in mind. I haven't had a BK since the 1990s. I am tech savvy, but the ordering screens were complicated, in my opinion. A large whopper, a regular whopper, large and regular fries, large and regular Fanta came to £20 and change, that seems expensive and is probably down to me not understanding the ordering system. I probably needed to order two whopper meals.

Once again the store was closed before the advertised closing time. They are happy to waste your time.

This store is shared with Greggs, so both stores are quite small. I arrived quite late and the shop was empty of customers, which is a time I would not recommend as the food was not renewed and quite cold. I ordered a couple of Whoppers and some cheese and bacon topped fries, and the price was a BIGGER whopper than the burger, at over £25!!! This is very over-the-top in my opinion. Even though the food was cold, it still had good flavour.

Food was ok.. but you need to sort that toilet 🚻 smell out!

I have always gone to this burger king anytime that i am in chippenham. It is just the best. Fast service even when busy and good food.

Food was good but toilets always seem to be out of order. Had to go over to BP to use theirs several times now

Absolutely disgusting, clean for crying out loud...

I order a frozen strawberry drink with my meal and wasn’t happy with the amount I received (no one’s fault due to the frozen drink likely taking up space with air - once it settled it was well below the 500ml mark so I went back in and they made me a brand new one and let me keep the old one as well! Best Burger King around

Was great not intending to go there as was traveling to Wales and normal route was blocked so glad you were there.

Good food and staff was very polite and helpful

I love the convienance of the location but last time i ate here I noticed a foul smell coming from the toilets. Once my food was ready i sat by the window and could see a rat running around outside. I used the toilets and there was only one cubicle with toilet roll and the hand dryer didn't work

Helpfully staff, toilet is out off action so had to use the BP one's

Best Burger King I’ve ever had! Room for improvements? No, by far the best service I’ve ever received at any fast food place. Staff are amazing and accommodating, food was nice and hot and everything looked so clean! If you’re looking for some good fast food stop here rather than Leigh delamare off the M4, they are atrocious.

Very good i think as far as burgers go. Service was spot on alot better than their competition

Don't call here often but the burgers are so much better than another chain. Good for a change

So, I ordered a chicken burger but hot a meat burger. I dont mind, but it was wrong. Anyway, got these loaded fries - amazing, so I'll be going back. Service was good. Atmosphere is terrible as everything is automated now and no interaction until food collection. Store shares an open front with a Greggs, so limited seating if you want to sit in

I arrived at burger king, after a long hard day at work. To be greeted by the lovely Shift manager Ellie, my order was cooked fresh and she was incredibly polite! Will definitely be returning.

Placed a order for delivery but unfortunately was missing a few items from my order. I rang the store and spoke to manager who kindly told me my options. I ask for the option could he kind get my missing items delivered to me witch he did himself within 15min but no only did he kindly deliver my missing items but he also kindly gave me two others items in a way of apology fantastic 😉

Outstanding customer service. Friendly and polite staff very willing to help. Food was as always great!

10/10 would order unknown BBQ item again

I waited a very long time for the food.

I won't be using again. Ordered last night on just eat and its the THIRD time in a row they have missed off my 5 year olds meal. As this is a payday treat for him, to have him let down each time is not right!

recomend! great service and food was served quickly

Cold xl bacon double cheese and onion rings The 1 star is for the chilli cheese bits hot ans yummy the rest they should be ashamed £15 lost

For the most part, a burger is a burger but what you do get here is much better service than you will from McD or KFC down the road. I prefer the burgers here anyway as a rare treat, but chose here for the service.

I had my dinner here this evening and it was delicious

It's an advridge fast food place.

It's one of the worst fast food restaurants I've been to. Screens weren't working, and I wasn't allowed to order at the counter. Slow service when finally placed the order. When I got home, fries were cold, and the wrong sauce had been put in the bag.

At 5.20 tonight 12 October my husband and I went to Burger King Chippenham. I was served by a young man who was so helpful and kind. We are an elderly couple so need all the help we can get, the young man who never stopped smiling while he helped me order what has turned out to be an enjoyable meal. This young man is an example of wonderful customer service. Thank him for us he was excellent in every way. Mrs L Cherry Monday 27 November 2023 On our way home from a long journey, for convenience we went to Burger King again. We were fortunately served by the same young man again. I asked him his name because I was so impressed by his customer service. His name is Louis and I want to thank him for being so patient with me. I am elderly so worry about keeping people waiting as it takes me a while if I use that machine at the front so I just went to Louis at the counter. He just takes my order without question, he is so jovial, kind but efficient. He could give lessons in customer service and smiles all the time. He really looks like he enjoys his job and meeting people. He will go far in the world. Thank you Louis, we enjoy Burger King for a treat every now and again so hope to see you again. Mrs L A Cherry

This Burger King is very dirty we came here to have a look at the menu and we were mind-blown with the high prices and then we look to each other decided to walk away and go to McDonald's where it is cheaper very very dirty place this is

Great burger meal deal. Staff great. Far suppirior to Mcdonald, there food cold and soggy burgers. 5X to burger king.

Just like another fast foods... Your choice.

Absolute uncleanliness! Both in the kitchen, toilets and dining area!

Excellent Vegetarian options are available well, but Onion Rings tops the list 👌. Free parking is available. Service was amazingly well.

Went to the counter, was asked to use the machine. It's just bad customer service really!

The best Burger King in the world with the nicest members of staff I have ever met in any restaurant 100/10 service!!! Thankyou!

God awful All “3” flavours of milkshakes tasted exactly the same and when I complained they just gave me a new milkshake! Ordered bacon loaded fries and came with no bacon Ordered a bacon double burger without bacon and came with bacon Tables dirty with rubbish Waste of money, time and fuel I expect action to be taken

This burger king is very good food is big and not expensive, this so better then MacDonald.

Everything is cooked to order so ensure you leave a little longer. After being passed someone else order, I finally got mine after 25mins. So not fast food, double check what you're handed before you leave but it's fresh and hot

Was absolutely disgusted today when I went to get me food and was served by a very rude person called Erica, will most definitely not be returning after watching the way she treats her staff (especially in-front of customers)!

Went in for lunch, very quiet only one other order while we were there but waited a little while. Not the end of the world but when food was ready some of the order was wrong. I mentioned it to the guy at the till and he was polite and quickly went to sort it. He politely pointed it out to the girl who had made it but i heard her clearly shouting, swearing, and denying her mistake. Definitely an attitude issue that needs to be addressed. I can understand its not always an easy job but an aggressive attitude is not a great look.

Really nice and friendly branch of this well known chain that sits alongside a Greg's. Really enjoyed the well prepared food.

very clean and delicious food very fast

Waited 25 minutes for the food. During this time staff were really slow to do anything and mucking around. Four customer orders were wrong during this time. Our order eventually arrived and was wrong. My wife got the wrong chicken burger but was told it was the right one. It wasn't we checked, different type of roll. I got a cheese burger not a bacon double cheeseburger. When this was pointed out I was told it was the same thing but they forgot to put the bacon in. After prodding my burger with his finger the member of staff put some barely cooked bacon in it and handed it back. When we asked for a different burger as he had handled it and it still didn't resemble the bacon double cheeseburger I know and love he told us that he touches all the food he cooks anyway in very rude manner. Chips were also barely cooked. The rest of the customers were also annoyed at the long waits and wrong orders so I wouldn't be surprised if you have other complaints. I much prefer your burgers to your competitors but have never had an experience this bad or slow in any of their restaurants or anywhere. Also, we had a long journey and waiting 25 minutes for barely cooked and frankly disgusting food delivered by lazy and rude staff is the very last thing we needed.

Delicious burgers, worth travelling

Unfortunately we didn't enjoy the food , it was very greasy and didn't taste very nice, the waiting area was dirty which straight away makes you think should I have come here. Very doubtful we will return.

Sadly, this is a very poor Burger King. We’ve had food from here three times and been ill twice!! Very bad indeed

If you want food then it's great 👍 Staff there seem to handle peak times with in-store orders alongside those that order through just eat etc. Place looks run down though, but miserable. But it's a fast food joint so does anyone really care about that? I don't. Worth noting though in case you do. Overall, great prices, easily accessible and service is usually very quick unless you hit a peak period.

Gave two of our party food poisoning! Staff didn’t want to be there. Generally a very depressing experience.

Was not very nice atmosphere . The staff did not seem to realise that I could here there conversation at the back of the prep area shall we say alot of "choice" words. Also Very slow

CLOSED before the advertised closing time. Wasted Journey.

Nice burgers, shame you don't have any atmosphere

Quick and easy, food was ready very quickly

Same as any other fast food place . You know what to expect .

To say it’s fast food service is slow was food on tables not that busy. Seemed like staff were more interested in talking having a laugh and joke with each other, than tending to front of house areas. Also national thing burgers are over priced in fact all over priced images are deceiving to what you actually get size of burgers all look same size on images but they come out size of McDonald’s saver menu size burgers

Eating in here is a truly unpleasant experience! They don't seem to want customers to eat in as they closed off all but 2 tables and put the chairs on top of the tables, then sweeping floor, moping as we were eating. Just to make it a bit more uncomfortable was the noise.Several alarms all going off at once to alert the few staff food was cooked but they sounded for ages making high pitched sounds. Not great when trying to enjoy a bite to eat. Was really obvious they didn't want eating customers, felt unwelcome and heard other customers coming in, ordering and deciding to eat in cars having see all the chairs stacked on the tables as a clear sign they don't want eating in customers.

Visited Saturday early evening-around 6- the place was really messy and needed a good clean. Food and rubbish on the floor, tables needed tidying and cleaning, the condiment tray needed re-stocking. Only 3 people working and they were going flat out serving a never-ending queue - they were doing a grand job! Well done to them! A few more people needed on shift to make this much loved fast food establishment a hit and not somewhere to avoid. Come on management!

Terrible! Tried to order via the screen and it said we can't process your order go to the desk. There I was told they only had cash tills and to try again. Twice more across two screens and the same thing. No-one cared less.

Hard to see in pic. But the touch screens are completely covered in grubby fingerprints, as in, look like they haven't been wiped in a few months. Still in the middle of a pandemic, people are gunna touch that then eat with their fingers. Charging £6 for a sandwich alone, nearly £10 for a meal deal, but can't afford to manage hygiene 👑

Not too bad the food wasn't too warm though.

I am NOT a burger fan, so I was very pleasantly surprised at the MASSIVE difference between Burger King and McDonald's. PROPER FRESH SALAD - the lettuce was very crisp and juicy - although my chicken burger was a little overcooked and dry, but the chips were also delicious.

Waited over an hour and a half for my order still hasn’t arrived I’m starving and I can’t get hold of any of the staff ridiculous fuming

Good food and service with friendly staff

Tasty burgers, recommend the Royale personally

Bit of a sad looking, run down place staff OK, unfortunately only one near where we were staying.

Food was dry should have gone to McDonald’s

I was hesitant to come here because of the bad reviews..... Well I'm glad I did, what I ordered was perfectly cooked. Toilets were clean and the staff were more than friendly. Will be back 👍

The whopper meal was flavourless, it just didn’t have that normal flame grilled taste. Felt horrible after eating.

Has gone down hill recently. Orders are persistently wrong or missing items like drinks or dips. In addition food is often received cold or greasy.

Advertise new Vegan nuggets on the menu. Attempted to order them to be told "No burger king does them" false advertising?

Been so many times but this is the worst burger king ever, this is certainly my last time. Even more disappointing as I've worked in a decent burger king with good management in the past and can see how big a disaster this place is One girl there in the back is OK, has a smile atleast there but in general: Staff poorly trained, no urgency whatsoever out front which leads to everything wrong with this place. Everything takes so long due to the lack of a process. Everything done last minute out front which leads to a load of delays and the kitchen table is the slowest I've ever seen. Drinks and fries only prepared at the very end of each order, only dealing with one order at a time, never multiple order preparation out front. No one has a clue how to actually serve up fries quickly with the bagging tool, down to poor training. The fact that the kitchen table is so slow then means all the fries get stone cold also while out front they stand around wondering what to do. They should go watch KFC swindon next to the shell station close to the m4 roundabout to see how its meant to be done, how fries servings are all dealt with at once and done quickly and confidently. Most of the staff here have no interest in providing a service to the customer. Terrible attitude throughout the place. No apology when things constantly go wrong, mostly for me, stone cold fries or seeing them find out after already 10 mins there is no chicken nuggets left for my kid so we have to wait even longer while they get cooked up. Total disaster. Would love a chat with the restaurant manager. How can he/she not the total disaster this place is. No communication between out front and the kitchen table is a disaster here.

Muita demora na preparação dos pedidos, em media a espera ultrapassa 40 minutos entre o pedido e a entrega. Equipe de trabalho ruim.

Toilets extremely dirty. Had a picnic in the car park. Not glorious whatsoever. There is also a Greggs inside however due to the lack of cleanliness we decided to get a coffee and something to eat in the M&S just over the road. Not worth a visit.

Very helpful staff with a nice attitude.

A disgusting place....the customer side of the counter and seating area are never cleaned. There is food on the floor, tables, chairs and walls. They do not have a cleaning routine at all which is alarming. The toilets are disgusting...they just don't care at all at here.

Food is normal burger king standard however if there is only 5 or even 20 people they struggle to get orders out at a decent time, feels like they could do with at least 2 more staff members. However have always been polite which counts.

Very slow service, order screens do not allow custom options (Coke, no ice etc)

Long queues. Team seemed to be overwhelmed as doing lots of deliveroo orders. Food was good when eventually served

For the second time on the trot the order we received was totally wrong. I payed for things I didn't receive and was home before we opened the bag and realised

DELICIOUS,love burgers there, it's hard not to go when you pass it in the car but very greasy not a bad thing but just bear that in mind. over all, good food.

The self ordering printer was out of paper.