McDonald's in Breckland

“Pretty solid McDonald’s experience! The food was fresh, and my order was ready quickly. The fries were hot and crispy, and the burger was well-made – just what you want from a quick stop. The staff was friendly, although it was a bit busy, so there was a small wait at the counter. Overall, it was a satisfying visit. Great for a quick, tasty meal on the go. Four stars!”

It's a McDonalds like any other McDonalds. We usually stop at the Thetford store on our way home from a day out in Yarmouth and so far on every occasion, the order has been wrong. Either the wrong food or something missing si advise to check your meal before leaving store if doing takeaway. That said, they always correct the issue without question so all is well in the end.

Usual micky d experience. Food is OK, self service screens are useful and the wait for food was about 5 minutes.

Value for treating the granddaughters at wkend

Unhelpful staff and wouldn't complete order. Got the impression they didn't want to cook any food.

Crew member aimlessly wondering around the car park looking for customers when I got my food it was luke warm, looked like it was thrown in the bag, cheeseburger looked like a car crash and fries like cardboard! Only plus was the latte wasn't to strong like at Snetterton.

Orders placed through uber are shocking. Every single order over the last few months have had missing items. This time 3 portions of fries. I can understand mistakes happen but on every order!

Chips came out cold but were replaced instantly no fussed, not like at other branches

More often than not they miss parts of your order. Food when you get it is... McDonald's. If they miss part of your order they rarely help or do anything about it other than tell you that you can pick it up next time!... Thanks!

Delivery order through the app. Item missing and rang them but said I needed to go through the delivery company sending the item. The bag is sealed when it arrived so how on earth its the delivery company's fault?! Can't even request for any help via their chat or app. Scam!

Had to write a review as we just visited this resturant and was served by a really lovely lady who smiled at every customer she served including us and was just so pleasant .. we won on the monopoly a apple pie and McFlurry so ordered them and another lady bought it over to our table .. never had waitress serving without asking for it before .. we visited 8th October at 8.30pm . - great service and staff working tonight

Very clean,food hot,staff helpful and friendly

The female manager working with the drive through staff is one of the rudest employees I've ever come across. Unacceptable interactions with customers. How did she get a managerial position? She has the worst attitude I've ever seen in McD's staff members. She was working Oct 5th '24 in the evening. Food was also missing from our order, and our milkshskes were watery by the time the food was sent out. We won't be coming back.

Crap made me ill so never again

Food was good but we didn't get our order. Substituted mc fullies and pretty sure we got a mc spicy instead of a mc crispy.

Come here a lot in the morning for breakfast on my way to work. No drivethru line up, quick easy service

Food was lovely and Hot Taste was good, nice and clean restaurant.

Sometimes have trouble with the app.

Monday midday. Staff friendly and helpful, wasn't too busy in there. They have a toilet. Great place to take a little break from driving. I had a hot chocolate and a cheap burger

We have been to this McDonald’s many many times and NOT ONCE have you not had to wait in a bay for our drive through meals!! The wait is always ages! It’s meant to be fast food but it’s always the slowest service and our food is usually cold! We will drive a few minutes up the road and go to snetterton from now on!

Usual McDonalds. Table service was a bit slow.

Convenient opens 24h, very nice

Well laid out and spotlessly clean. Can be unpredictable in temperature and quality of food, and special orders can be ignored (I don't like pickle). Difficult to contact about mistakes and now only used as a last resort. Fast drive-through and good facility for delivery to car via app or to local homes via Ubereats.

Was what I would expect, busy and a food factory. We stopped on our way back from a holiday. It was efficient and clean, the young girls clearing the outside were nice. You don't go for a romantic 5*meal, it does what it says.... fast food. It was good.

The brought out the wrong order originally so we had to wait another 20 minutes

Food is so poor at McDonald's. It really lets the icon down. Over the last few weeks I've had uncooked burgers, squashed food. Kids have been left quite disappointed

We went through the drive through and the person would not listen to us. He had added a mccrispy (wasn't ordered) then wouldn't take it off had to go all the way to the pay window to ask to remove it even then it was a hassle. We got out food and when we looked in there we were missing 6 chicken nuggets from a chicken nuggets meal. The ice drinks machine was out and we had already gone there 3 times to get the oreo milkshake which was never avaliable. All in all service was bad. Our fries were cold and didn't get the ketchup we asked for but everything else was perfect.

Nothing to complain about here, the standard excellent service from McDonalds

A really busy restaurant (it was a Friday night) but acoustics meant it was super loud. Tables arranged so there was half the seating the there could be for some reason. Food came quickly, but A/C was on so high and being under a vent made us and our food cold after a while. Maybe they can sort this out. Only one bin/recycling area, but everyone just leaves their tables covered in rubbish now :(

Waste of time, every single time order is missing items.

Absolute shambles! Ordered on app wife sent me screen shot of the code however can’t do that. Not that they promote that’s something you can’t do with the app(correct me if I’m wrong). Ordered again and paid which was fine. However to get your food well that’s another story. Get parked up like you always do here but then it took over 20 minutes and a phone call to actually get my food. Excuse was couldn’t find your car. Really!? So parking in front of the main doors is a place they don’t look for your car?? Very strange. The person who was giving out the food to cars parked didn’t even attempt to come over and look at the number plate. Absolute rubbish service! Food was cold, had to get the drinks redone as they were cold. When the manager actually come out to bring me my food even though I told her I’m parked right in front of the main doors she didn’t even look that way until she had gone round the whole car park. No apology just an excuse of why the food wasn’t there in a decent time. My advice pick your timing carefully when coming here earlier the better then least you’ll get there before it gets a bit busy and the team can’t cope with the pressure.

Pay window was closed so went to food window. Was told to go back around the drive thru, by which time there was a long queue. McFlurrys ended up in the bin rather than wasting my time because of their error.

Why have the umbrellas been removed from the street in Thetford? There's not always enough space inside

really quick delivery. very happy.

its always something missing from the orders...everytime!! please do something about this

3 times in a row didn’t get what we asked for and all they said was sorry but we can’t do anything about it

The Big Mac & chips were both luke warm (not a delivery issue but a restaurant issue) I couldn’t re- heat due to the salad in the burger. This is not the first time this has happened but no one ever responds when reported 🥲

Tried the Hatrick. Very disappointed. Looks a lot better and bigger in the photo. Burgers were dry.

Chips looked barely cooked and we had to wait 10 mins for our meals 2 adults and 2 kids so not a massive amount of food and nothing special 😔

It was McDonald's no more,no less.

Dips not included! Chose 4 possibly 5, not one in it! Burger meal was wrong and replaced by nugget meal although burger meal was clearly ordered!

Yet again appalling service .. even after leaving a note stating please ensure my order is complete dips & chips missing , something seriously needs to be done about McDonalds Thetford

Yet again all sauces were missing from order third time now

I ordered two triple cheeseburgers, and I only got one triple cheeseburger and a double cheeseburger

Big thank you to Martin who on seeing my son spill our drinks comforted him and replaced them without charge.

Very quick very clean received food very quickly easy parking. Good customer service..

First time visiting this McDonald's. Normally I go to KFC opposite but have left disappointed with lack of customer connection, toilet facility inadequate and no hot drinks on menu. Back to McDonald's at Forest Retail Park Thetford. I rated them on the way out of the door after my meal and drink. 5/5 for every aspect. Cleanliness, food, customer service, decor and busy efficient staff. Toilets were spot on and i can see the place is managed very well. Pleased I was able to have a cup of tea and my partner a Latte with our meal. I will definitely be going back soon. Thanks.

No bacon in Big Mac but wasn’t to bad

I feel it’s a great place to buy food. Staff are friendly and you get attended to quickly. Even when orders aren’t ready, they communicate where to park clearly and you don’t have to wait too long to get served. Overall, it’s a very nice place to buy food and the foods are very good.

Very fast service from ordering to collecting and the food was always tasty.

I was missing 2 bigmacs and all the food was stone cold

was supposed to be delivered at 14:50 and later received notification here was going to delay and delivered at 16:40

Today, 21/07/24 I ordered my food at 3.11pm and it came at 4.15pm (more than 1 hour later). I can't even eat this 'cause it was really cold

Better this time - the chips were hot this time!

Food was absolutely stone cold missing items

Drinks leaking told to hold bag from the bottom,burgers scrambled

Mcdonalds.... its about as regular as any

We placed a takeaway order at the Thetford McDonald's. There were many items, but the dips and two wraps were missing from the order. When we realized the items were missing, we phoned the shop and spoke to a staff member named Lesley. Throughout the conversation, she never apologized for the missing items. Instead, she was demanding and insisted that we return to the shop to collect the missing items, even though it would require traveling more than 40 minutes and over 36 miles. She was unwilling to issue a refund. We explained that we were heading to an unavoidable religious function and could not return or go to the nearest McDonald's, which was not nearby. Lesley never expressed any regret for their mistake and instead blamed us for the issue. We have not received a refund or the food we ordered. We did not receive the service we paid for. When we asked to speak to the manager, she claimed she was the manager.

Where is my food? I have drinks but no food?

Met Sharon today. She was amazing it has been a long time since being treated nicely, courteously, and with a warm smile 😃

the burger was very salty I couldn't eat it

I ordered at 18:45 , delivery time is -20:35 minutes . I’ve got my order at 20:01. I am so upset !

Cleanest MC's I ever see. Really clean toilets and floor , serviced us very quick, and even no mistakes on order, as we are large family. Top and plus to management in that site.

Drink spilled in bag so bag was all wet

the food arrived cold and soggy. delivery driver was on time and polite.

Food is lovely, definitely a better McDonald's than most. I find that the staff are good as well. A little crowded in busy peak periods, so just be aware you may not find seating

I paid for 2 curry dips did not received not happy

Time of delivery change all the time

Ordered via drive thru. I wouldnt bother at peak times it would be less hassle to park up and walk in. Food was cold not for the first time after a long wait. No serviettes either again not for the first time. If you are doing drive through youd expect them. I think ive finally learnt not to bother with the drivethru here.

Great delivery driver but the cheese burger was lukewarm warm

Last time the order was late , but now I am so happy to get it on time (even earlier 🤗) thank you a lot ! 🫶🏻

missinf my apple pie, two chips from the burger deal, chips from the mccrispy meal, and the sauce for the cheesy bites. not happy

They have taken the Whippy Ice Cream off the menu and I was highly disappointed I had to pay €2.79 for a flavoured yoghurt and that is just too expensive.

Service is getting worse and the food is not hot

I had to receive an order at 17:40, but I received at 18:25. It is too late!

I'm not happy. I had to wait 25 minutes for 2 drinks that I ordered on the app and then went through the drive thu. Was asked to wait in bay 1, When they finally came out with the drinks, 1 drink was half full (large mango & pinapple smoothie). I sent this back to be filled up!!! The other drink (large Biscoff frappé) had not been mixed properly. There were still big chunks of ice, so I couldn't drink with straw, didn't know this until I got home.

Food came early and was great. thank you.

The restaurant called said the order hadn't gone through till that they would resend, then delivery time changed. The poor delivery driver was left waiting. I then had to phone to chase order, McDonald's said the order hadn't been paid for, I checked PayPal it was pending. U didn't give the option at just eat to cancel so I emailed to get refund. Now 2 hrs after ordering its turned up incorrect and cold! I've ordered elsewhere as told order cancel I expect a full refund as this order was inedibl

If someone can solve the mcfries heat issue... Apart from that fantastic!

Pancakes and one mcmuffin was missing from order

driver was really rude, on time though so that kind of makes up for it

Fast and friendly service on Drive Thru and as always tasty Double Sausage and Egg McMuffin

Used the drive through. A very long wait after order being taken. Asked why and was told "dunno mate - maybe the kitchen got behind". The food was lukewarm and not as good as expected. In general the drive through McDonalds near the Pullover roundabout is far better and more reliable. The one at Hardwick is very variable both in service and quality.

Food was stone cold once it arrived, disappointed ☹️ really.

My food was cold. Request a refund and havnt received

all good injoyed our meal thank you

my order not deliverd and when I called i was told to make a new one

the only problem is we wanted sauces with my chicken nuggets and we did not get any we are all unhappy about it, with our 20 nuggets

Food was freezing cold when arrived the receipt said it’s prepped at 15.51 didn’t arrive untill 16.20 The coke was flat and the driver dropped one of the cokes in the bag and resulted in one less coke and coke all over my front porch

The speed of the service is ok but not as good as it used to be I don’t think. The food is hot and tastes good just like at any other location. The environment is clean and tidy most of the time.

It's quick calories. It is what it is, nothing fancy.

I had a problem with the app just keep adding more and more time on to the delivery time. Rang the store and this was then rectified

After waiting 1 and a half hours for chicken nuggets, with the delivery time changing more times than a baby. It was cold and there were no dips delivered

Just got my food , stone cold - the poor delivery driver was most apologetic.

Took too long to give me my food, I got si hungry I nearly starved to death

The Driver was very polite and friendly. Thank you! I would definitely recommend to friends and family.

No tables. Long queue. Got back in the car and drove 70 miles home.

Where is my food he didnt even deliver it…..

I ordered on the app, then i paid on the app but when i get to the drive thru, i say the code very clearly, but the man said i cant hear you twice. Then after that, he says i cant find your order please go to the 1st window. I went to the window and the lady was very rude and my children were frightened. She asked very rudely if i had paid and i had and showed her the bank statement. Then she said come inside but again she was rude. Then she says “the order has now appeared on our system” next she didn't apologise or do anything about the situation. Also, i had ordered a latte which was cold. Im totally disgusted by this, i give this 0 stars, and i will never come here again.

missed items from my order. idiots.