McDonald's in Wirral

After having to park up and waiting 10 minutes for a happy meal, I went and asked what the problem was. Waiting for Mayonnaise was the answer. After a further 5 minutes, I went to ask for my money back as at least 12 people had now been through the drive-through. It's ready now, I was told. I thought it was a fast food drive-through, I said. Oh no, this is a restaurant the server told me. When opened, the meal was cold.

Hopeless, ordered never got it,

Food-Too much salt being used or non at all! Milkshakes are more frequently not available than they are. Service-the staff are lovely and happy to help one on one once you have their attention from talking among themselves. The clean up staff look lost and walk around like zombies when cleaning up. Very slow and lethargic. When you approach them though they spring into life put on a smile and are more than happy to help. To me these are management problems not staff. Atmosphere-You can tell the staff are not happy in their work and fed up of something which makes them harder to approach because you don't want to make anything worse for them. Again a management problem.

Every time I come to this McDonalds drive thru I'm sent to park up and end up waiting 20 minutes plus, it's ridiculous the service is shocking and would 0 star if I could.

Understaffed and seemed demotivated. Numbers weren't shouted out and customers were clearly confused. The priority seems to be deliveries over customers in-store. Receipts weren't printing and WiFi was down.

Good all round - quick drive through

Wouldn't bother with drive thru as it is anything but 'fast food' never been and not been parked up waiting like 20 minutes, and half the time your order is wrong today even managed to put one chicken nugget in my sons happy meal 👎

I ate McDonald's because I was hungry.

By far the worst mcdonalds going. You will have to park up and wait for 20+ mins even if you just order a coffee. And if you order more than 1 meal there is no chance the order will be right. Want sauce? No chance!! Every few months I come back because it's the closest, and I always regret it.

we visited today at around 2pm 16.2.25, it wasnt overly busy, i had a 20 minute wait for food that i ordered in store, the lady who was sorting the orders at the desk wandered off and had a good old chat to man she knew on the lobby, the screen said my order was ready for collection but she diddnt seem interester in the paying customers...the best part is her badge said she was a staff trainer or crew trainer!!! pretty poor service.

This could be one of the worst McDonald's around. The service is shocking (they prioritise drive thru) the bins are overflowing (inside and out) the tables and floors are rotten, god knows what the kitchen is like. Never coming back again!!!

Wanted 25 minutes and when I got it it was freezing

Service was not really good it took long to get the order could do with a bit of trained staff

Please be careful going through the drive through and check what you are being charged for. I noticed fraudulent activity on my account last night, thankfully the babk sorted it. Upton-by-pass McDonalds. Tried calling to complain but no answer. BE CAREFUL!!

Staff is excellent... I came with very hungry but it disaapointed me that i found egg shell in wrap...😟

Poor service for d2livery driver,

What sort of a shambles is this. Ordered 5 chicken select and got 9 mozzarella sticks! Is this some sort of a joke! Good job I’m not allergic to cheese!!!!

How did it take 25 mins to make 2 kids burger meals.... and then they where stone cold

Every time i go here, the order is wrong. I go into the restaurant and the manager is shovelling chips! Try managing your staff so the orders come out right!! Young staff standing around and the manager has his head buried in the chips... Unbelievable... I just can't go here anymore

Went to McDonald's in Upton today on route to taking Sophie(dog) the woods with my sister and wife, we were greeted on the intercom by a lovely jolly voice, went to the window to find it was my Auntie Katie Wooder! great service :)

Very accommodating considering we came when they were about to shut the restaurant

Ordered 2x sausage & egg muffins and they're the worst looking muffins I've had. Seriously, they have one job and there's barely customers in the restaurant!

Once again. One cheeseburger and one fries…. That’s all I ever order, and I still have to park and wait for 10 minutes. What’s the point of the drive thru when you can never EVER get food at the window.

Dreadful, wrong order and cold - frequently get a sausage McMuffin instead of bacon - for a restaurant these are the absolute basics, reading the other reviews I’m stunned its still open!!

McDonald's staff often get a rough time from customers, most of which is uncalled for. Unfortunately on this occasion, I had ordered a chicken burger and it tasted of bleach upon eating it. Can only assume someone had washed their hands without rinsing properly and some bleach had got into the burger. I had a sore stomach and felt sick the whole day.

constantly asked to park up to then receive cold food.

I hate McDonald’s because on December 31st 2024 l ordered a plain chicken burger and I was mad to get a mayo and lettuce chicken burger 🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬😡😡😡😡😡😡

Consistently bad. It’s like they’re trying to either win an award for the worst McDonald’s or they’re trying to get shut down. Management really need to get a hold of this place. They’re bloody awful and multiple complaints about missing items, and barely filled chips seem to fall on deaf ears. Go to the Prenton branch instead.

Related to my previous feedback (waiting for 30 min on the phone and rang again) , after 55 min of waiting for someone to answer the phone they finally did and after I have explained about the missing items the person just hung up Really not acceptable

This McDonald's takes sooo long to get your order ready even if you just order a coffee

It’s fast food, but it’s very consistent. Nothing to write home about but always good enough

Worst Maccies we have ever been too! The machines didn't give a ticket and the number screen went by so fast we didn't catch it. Waited 40mins for food only for the order to be wrong and it have no drinks. They apparently lost the ticket. Do not come here.

Doesn’t matter what time you go, you are waiting at least 25 minutes for your food.

Always sub par food and the employees are incapable of ever getting my order right, do not recommend unless you want a lucky dip as to what food you’ll get

Appalling service, food cold never again

Quite possible the worst macdonalds I've ever had. Definitely the worst macdonalds on the wirral.

I know it’s only McDonalds but man this place sucks, not only do they butcher just eat orders, missing items, smashed burgers etc. But when visiting the drive thru , with only 4 or 5 customers they ALWAYS ask you to pull up at the front and you wait a minimum of 10mins! The longest I waited for a drive thru order was 25mins. ITS MEANT TO BE FAST FOOD. Complete joke of an establishment.

Arrived late, half the order was missing with no explanation had to get a refund and reorder the missing items, which means a second delivery charge, dreadful service

Went for breakfast only to wait over 30 mins. Told that the hash browns will be ready in 2 minutes. 10 minutes later call them up on it and they say we're not doing breakfast now and we have lost your order. Staff useless and haven't got a clue what's going on . Wouldn't recommend just go to another site instead. Save the trouble and get food elsewhere

Food freezing and most of the stuff delivered was wrong. Wrong burger, missing burger, 6 nuggets instead of 9, two fries missing. Absolute joke.

Shocking service went around 10:30pm for McFlurrys and cheeseburger in the drive thru with no Que at all but had to wait around 10 minutes for order to even be taken and during this time the staff would constantly pause to speak to the manager as the till was not working. End up going to the McDonalds in prenton and had the McFlurrys in 5 minutes. Food is absolutely shit here always cold and never get the order right, save your money and drive an extra 5 minutes to the one in prenton.

2 hours late. Items missing and stone cold.

Placed an order and was waiting an hour and a half for delivery, came and was stone cold, missing a drink and sauces

Spent over £30 on food. pre tipped the driver £3. got about £6 worth of food stone cold and completely wrong order ( the driver didnt even give me a reciept which is normally on the bag???). just eat credited my app account with £24 odd. didnt even refund my bank account directly. like im going to use this app again... sorry really poor service.😞 would leave no stars but the minimum was 1.

When you order no onion.. they make you pull over and wait for 10 minutes, so they can stick their scabby little hands in a burger and half heartedly scrape *some* onions off an existing burger. At this point I think breathing unassisted is the only requirement for getting a job at McDonald's. Quality control is not permitted due them having targets to get you away from the window in alloted time.

Chicken selects missing and food stone cold other than quarter pounder burger.

Food took AN HOUR AND FORTY FIVE MINUTES to arrive. Can't cancel the order once accepted. Awful service and the poor delivery driver lost out on other earnings

They give me coffee instead of hot chocolate this 3 time they got my drink order wrong

Driver was near by and went in circles around another road near mine then put it down as delivered!!! Ridiculous

Not my usual takeaway as the food is always on the cool side of warm like it's been standing around for a while

The order time kept changing was met here 4.15pm then went 4.28 and didn't get till 4.30pm cuz all miss time my food was cold

Always a good breakfast here and happy staff unlike other macccies I've been to.

Every last bit of my order was burnt

Order wrong again! And the food was cold and sloppy

Bhoomika , staff is very professional and helpful

food was stone cold, we had to microwave all of it. Drinks well milkshakes leaked in the bag. I will never go or order McDonalds ever again Awefull service.

No ketchup, for the cheese nuggets, no BBQ dips for the chicken nuggets & the fries were stone cold.

Great decor..... shame about the wait and lack of staff this morning.....oh there outside having as smoke .. 😞😔

Never turned up even though it said delivered on the app.mc Donald’s don’t have control where food is after passsed to driver so you can either sit and wait and hope it turns up or start making your own grr

Received out of date milk, which was meant for my son. Luckily, I noticed before giving him it

Item missing from the order, tried to contact Mcdonalds several times to try and send a replacement,no answer. Very disappointing

Didnt even arrive so lost out on the service charge and delivery fee.

A whole meal never came want my money back

I expect all my delivery that I pay for in the bag not when something is missing

Absolutely disgusting service ordered food at 12.30 o'clock and still sitting here at 14.35 and still nothing.Wont answer the phone and if I cancel order I still get charged. Wanted it for dinner might get it for tea.

over an hour for delivery ordered 10:20 came 11;40 No drinks Cold food

Just bought a meal from this store surprised they actually had everything we wanted usually they are out of something. The chips were disgusting, cold and hard my burger was only look warm aswel. We had to wait 15 minutes for this they must have been waiting for them to defrost. Save you money and go somewhere else always a problem here! I wouldn't mind it wasn't busy and they still couldn't get it right.

The food was so cold, the burgers weren’t presented well in the boxes, the chips were freezing and the drinks had spilt in the bag, the nuggets were cold too.

Only 4 chicken selects and no oasis drink

Most of my order was missing and what did arrive was freezing cold

This restaurant is an absolute joke! Every time the order is wrong I ordered 3 meals and 3 drinks and a happy meal turned up?? No answer at the restaurant just an absolute joke!!

It’s always cold … because they make it as soon as the order comes through an then it’s sat there for 30 mins before the delivery driver picks it up

Very clean, young lady on cleaning duty was very helpful and friendly, even though she was busy.

food was over done like re cooked was cold and dry verry disopointed 😔

What a difference a year makes Popped in for a coffee I know it's busy, I can make one at home faster than them. What a figging joke, the Manageress didn't even apologize 😱😱😱 (Time 18.00, 7 Nov 2024) Is this the service we expect from a fast food place. Had a coffee from the Coffee House, both the coffee and service are much better, they deserved to charge more for it

Ordered family deal with 4 burgers and chips got No chips in the bag

Quite literally not one chip out of place in the bag. Clearly a careful and respecful guy, it's appreciated not having to rebuild food. Good man 👌

Last time I eat from McDonald's ever! The Food is always cold and items missing. Sort your staff out. Badly managed. Like most places these days, happily take your money though and no rectification or apologies. Shocking!

Gross, haven't had mcdonalds in a long time and now I remember why... it was just dire, the food was lukewarm and tasteless, definitely a no from us

Yet again the drive-thru screwed up the simplest of orders

Completely wrong order.. Hope you enjoyed my frozen lemonade who ever got my order :(

Missing syrups with my pancakes so could not eat

Considering ive just spent almost £30 on a maccies orders for use to not even put our drinks in is a absolute disgrace like how could you forget when the order is right there?! I had to run out to the delivery driver to ask him to go and get our drinks which he has not yet returned!

Didn't have sauce or straw, but was delivered on time by a nice guy

Completely wrong order delivered. Nothing that we will eat.

I ordered happy meal with mayo lettuce chicken burger only got the chicken burger

Items missing, yet again. Burger had items missing from it. And food was cold. Last time we ordered £80 worth of food from here and they said it had gone missing. Won’t be using Upton McDonald’s again

Nuggets didn't taste great but the cheeseburger was good.

friendly service food was great

Missing ice latte and chips were freezing

Our order was wrong even though it wasn't really busy, I waited 5 minutes before someone came to the counter

Quick service .the place could do with a extension as there was a lack of seating . Well thought out halloween decorations looked good

Everything was cold. Incorrect items sent. Took an hour to arrive. Worst maccies of my life

Order saying delivered not received a order!

3 Fries and 3 milkshakes does not make £31.72. What sort of apes are they employing that can't read what is on a ticket.

No straws wrong order and no sauce

Got a double quarter pounder but only had half a bun??

Wow!!! Just eat delivery service was fantastic, however I ordered 2 medium chicken nugget meals, which I do every Friday for my two young children as an end of school treat, and the medium chips aren’t even a small sized portion, paying over the odds for what looks like a quarter of a scoop of fries, absolutely appalling! Shame there’s no option for photos on this review.

Who can resist a Big Mac when the feeling comes over you, just do it !!

The burgers are barely warm and we only received 1 portion of fries when there should have been 4!!, we aren’t going to eat cold burgers so we will have to order from somewhere else