Mason's Restaurant in Manchester

I opted to go to this restaurant, seeing as I had been asked when I first checked in. Getting sat down, and the order was extremely quick. What let it down was the fact that part of my order was missing and I still got charged for something that came 40 minutes later. I initially thought oh it would come soon, but I spent 30 minutes waiting for fries, and no one came to check up on me checking if the food was okay. The server had apologised, and I waited another 10 minutes. He had "knocked" it off my bill, but I still paid the full meal because I had given up with the service. I am assuming it is for service charge, but £4 for service that I barely received? The couple who had been placed next to me had been charged for something they didn't get, and they told the server right away. Overall, the food was amazing, but it's a shame that the service really let it down. I went with the cod loin with chorizo and pepper stew (they had no butter beans).

Opted to have an evening meal here as was staying in the hotel, must admit it wasn't the best. The staff were friendly enough but service was slow, numerous times we got forgot about. Decided to go the fish and chips which was nice, however was disappointed that the curry sauce that came with it was less curry sauce and more carrot soup. Did try to get the attention of the staff to question this but wasn't successful. Came to paying and turns out they have an issue with the card readers accepting Google pay or apple pay, in which they refuse the transaction, tried it a few times with no luck and the server had to go and get another card reader to try with that one. The server did admit it's a common issue they keep having that is yet to be resolved. Be warned aswell they do add a service charge to the bill.

Awful service.. £5 charge to send up cutlery to your room!! £5?!?! Are you mad?

The Ox Cheek Ragu was absolutely magnificent. My compliments to the chef. A delight to the senses to be sure, every bite was truly savoured. I don’t think the price is too bad for what you get. Quality and quantity perfectly balanced. The service was also very good and I would like to recognise the waiters and waitresses who were very attentive. If you’re staying over at the Hilton at Manchester airport and you fancy a bite, what more could you ask for? As for the other dishes I cannot say for sure, but the Ox Cheek Ragu was the highlight for me.

Prior reviews were concerning; however, our experience was top notch. Fantastic food, drinks and service. Highly recommend the ox tail ragu with papardelle.

Cheese burger in the bar was the worst burger I have had! First two bits were both full of connective tissue. Spat both out, didn't eat any more

Unfortunately we had to return our food twice and in the end, did not get to have a dinner at all. Never experienced this before for 4 people with different dishes!! Very overpriced.

First of all we choose this restaurant for the convenience as we were staying in the hotel. The food is average and way overpriced for what it is. When we ordered dessert they brought me the wrong one. There is a service charge added to your bill as well. There were a lot of drunk loud people in the bar area and no one said anything to them. Over all I wouldn't choose to come back unless I had no choice.

Our waiter, Hamza, was tremendous. Very attentive and prompt. He went above the call of duty showing his concern for my wife, who wasn’t feeling well. Our meals were very good. Superfood salad with chicken, a curry rice with chicken, and a hearty and finely spiced tomato basil soup. The Eton Mess dessert was delicious.

Excellent food and great service

Stayed at the DoubleTree the night before a morning flight so was essentially a captive audience for Mason's. Whilst the service was a little hit-and-miss ( purely down to there not being enough waiters not the waiters' efficiency or abilities ) and the prices slightly high ( as you may expect in a monopolised situation ), the quality of food was top drawer. In particular, the Sri Lankan cod was magnificent, better than most of the meals we ended up with on holiday !

Underwhelming!! Food is so average, not seasoned. Staff not at all attentive, took 15 mins to place my order and that only happened because I got up and walked over to where 3 staff members were talking. I sat there for ages waiting between starter and main course and currently sat here with my dirty main course plate to the side for past 15mins waiting to see a dessert menu! Ill be asking for the bill instead! King prawns not really king prawns and needed a steak knife for Duck. Only positive is the presentation of the food. Avoid!! Do yourself a favour and take a short walk to the Clayton, much betteR service and food! Note: this was not a busy time and there was at least 6 to 8 staff in the area. I would understand if especially busy!

What a let down, they are lucky to be in the hotel as that’s only way they get customers. The food was alright and that’s about all the good points for this establishment. Drinks are over priced and very limited, the staff are shockingly rude. When you ask for condiments they bring you some pathetic sashays of sauces and again when asking for more the staff was very visibly annoyed he’d been asked to do something again. If you are going to stay at the Hilton for an evening I’d get food before you arrive.

April was lovely she gave the mist friendly genuine service we’ve experienced in a long time. The good was great too.

Food quality is good, however having to flag down a waiter to order or get your receipt shouldn't be part of the customer experience. Food and drinks took the time for two-trees to grow (awhile) to arrive after flagging down waiters, often coming at the same time in non-peak traffic. Staff often seemed to be walking around not up to much, but very quick to retrieve dirty plates or glasses. Only if the means to make those dirty came out as fast.

Not friendly staff and the food average. We were there 2 years ago and fish&chips was amazing. Not this time

Already overpriced but when the bill arrives and you realise the VAT wasn't included and a service charge is automatically added onto the bill it becomes a real license to print money.

Dugo cekanje na hranu koja je prosjecna.

As has been said previously, this place has a particular captive group of guests and that is reflected in price and menu however saying that the food is hot and tasty (pasta dish ordered). Drinks however are extortionate. £7.00 for a small glass of wine is even beyond city centre or London process

Great Moroccan chicken soup ... no idea if its authentic but it was very nice! Great service too thanks

At dinner the food was tasty and the portions were "right size", which makes the price rather expensive for the amount you get. Maybe I'm used to American meal sizes though. The breakfast buffet had a good selection.

Vennlig betjening rask servering

Typical hotel restaurant that doesn't really rely on local guests. Quality of wine has reclined since past stays, service is not equipped to respond to average guest requests.. I really try to be realistic about stuff I have to rate, but this restaurant (fully objective) should do much better, in terms of quality of food servings and house wine quality (latter is awful for house wine). Traveling on business and having stayed at this Hilton in the past, I will select a different location next time.