Masala Bay Takeaway in Canterbury

Great food, but have recently been put off ordering by the awkward encounters with a middle aged delivery lady that begs for tips and gets quite aggressive when you don’t. Its happened to a few others in Beltinge as well from what I hear.

We have tried all the Indian Curry Houses in the area and can safely say Masala Bay have been the best in our opinion. Very good food, we always try something different. Lots of variety. And the staff are very friendly. Highly recommend.

Had a massive order in for New Year tonight and these guys were bang on time and the food did not disappoint! They were so friendly and helpful over the phone too. Will definitely be our favourite option for take out

Excellent takeaway quick service would highly recommend.

Excellent takeaway quick service would highly recommend.

Pure laziness from the chef / quality control at this takeaway. Ordered a Pasanda, as you can see from the photo. Chef cooked a korma, realized I ordered a Pasanda. And instead of cooking me what I ordered, they just crossed Korma out and wrote Pasanda. Would never order from here again.

Excellent food delivered on time no wonder they've won the best curry for years

Food was good and the restaurant was really good, would go again

Our first taste of Masala Bay and definitely the best takeaway curry so far. Delivered earlier than expected, hot, fresh and colourful but there is a ‘but’. Perhaps spoiled by Southall curries and a keen homemade curry enthusiast, we were wondering why everything was so sweet? The sweetness completely disguised the subtleties of the spices. Perhaps we ordered the wrong dishes, but everything just tasted of sugar - the chutneys, sauces (greasy - we poured a lot off), naans, bhajis. Take this away (completely in most dishes) and it would’ve been authentic and fresh.

Best Indian takeaway in Kent. Really good value and fantastic food.

This is the first time I've had this from masala bay, it's usually a kebab House issue. Had a chicken tikka, and the chicken was that really weird rubbery, crunchy, silicone like texture, doesn't feel like chicken at all, I have no idea why sometimes chicken from takeaways is like this.(I've got it, I know what the textures like, it's like one of those crab sticks)

The is fantastic and large portions.

Our family ordered a range of different meals and extras to be delivered. Due to past experience with other takeaways, we expected our food to be either delivered late, cold, or to have an item missing or not as ordered. To our pleasant surprise, our order was delivered on time, was hot and with no items missing! Not only that, it was all delicious! The best Indian takeaway we’ve had in a long time (we may have takeaways ince a month). We shall DEFINITELY be using Masala Bay again and absolutely recommend this takeaway-thank you :)

Best Indian in the area. Would highly recommend 😊

I like that you can see the chefs cooking while you wait, it shows they have nothing to hide and confident in their food. The food was really tasty and packaging was really good, it comes completely air tight sealed. We do order from here often It can get really busy over the weekend

Could not fault this in anyway. Got it delivered. Ordered early on Saturday and was here within the hour. Curry was amazing rice was lovely chicken was juicy. Only thing I would say is the bombays were slightly oily but this wasn’t a problem

Waited nearly 3 hours for a takeaway, 50 mins later that time precified for delivery. Sorry but a curtesy call from the staff to put you in the picture is so easy. We had children waiting for food.

Great meal , waited only 40 mins . Prices gone up like everything else . Very enjoyable .

Excellent lamb rogan josh always fresh I don't go anywhere else highly recommend staff always pleasant and friendly

All I can say is WOW! The most delicious Indian I've ever had! The staff are friendly and professional. Nice and clean and clearly take much pride in what they do and they're shop 😊 Definitely recommend, and definitely will be returning! A********

Very good takeaway food excellent

Great experience .food is awesome.I feel good and enjoy my time.

First time of visiting when returning to herne bay. Love the window view into the kitchen to watch preparation. All 6 staff in turn broadly smiled when spotting me watching. 2 staff on desk were so friendly , polite and welcoming. What a change that all made to normal experiences elsewhere for takeaways.

ar rahman is full on scammer. hes making us wait a whole week for food😡😡.

I was very lucky that i went to this place. It was reccomended by my friend and the place was more amazing than i expected. It's food, Behaviour by members of Masala bay and the vibe of atmosphere... Just amazing

Having afforded the takeaway with the courtesy of a telephone conversation to register my disappointment in our meals I feel I can objectively review my experience. We ordered 4 meals with a side of Tarka Dhal, Generally the food lacked spice and seasoning and did not reflect the heat ratings as they were bland. The Dhal was very watery without any body. Throughout the dishes there was a watery theme lacking any depth. I am familiar with the taste variants in an Indian menu and felt that none were achieved. It was sad that I registered my dissatisfaction to be met with stock phrases such as " we will inform the chefs" or "we will give 20% off your next order" (as if...). I am not prone to complaining without cause and feel I am balanced in my approach. Had they that had they been a little more proactive we could have arrived at a compromise. I have had better meals in the past. I am not expecting a positive outcome from my review judging by my telephone experience other than being left undervalued with a rather bland taste in my mouth.

£31 for some old chicken stew (butter chicken and chicken curry) what a let down and one for the bin.. Rice was ok but im not eating that on its own. threw the whole lot away. I dont know what the other reviews are eaating but this was just stew and a bad one at that. Never again.

After waiting hours for delivery I now always phone order through and collect. Was told items would be ready in 35 mins. Waited in shop and it was 55 mins until I got our food. They kept apologising and gave me some free papadums for the inconvenience. Putting the above aside the food is fantastic. Try tasty, always hot temperature wise and good size portions. You won’t find a better Indian takeaway than this place.

Great food Best Indian in hernebay

Just had a lamb jalfrezi curry and was absolutely delicious wil be going back again for sure. Absolutely banging curry. 🔥😋

Excellent quality takeaway, delivered within the hour. Highly recommend!

Ordered early (6.30pm) but still took 2 hours to arrive. Came within 5 minutes of me chasing it over the phone!! Nice food though.

Everything amazing except the cauliflower in the aloo gobi was strangely quite bland

Very rude. Asked for delivery, indicated intended to pay by card. No problem, told order 90 mins. Phoned after 100 mins, claimed they had tried twice for payment. No record on my phone. They then got stroppy and indicated last time I get to pay by card. They were not bothered if I order again. No worries, never going back. The food was very average anyway. So, no good reason to use this place unless you want arrogance and rudeness

I was lucky enough to have my first truly amazing Indian meal at the age of 16. I’ve been hooked since then and have been searching for that incredible first taste since. I found it this evening at this takeaway. Superb stuff from starters, through mains, and sundries. Keep up the good work guys, this’ll be our family weekly treat from here 🙏

Ordered a Chicken Jalfrezi,Lamb Naga,Mushroom rice and onion Bhajee. I enjoy the endorphins a spice kick gives. Received (when I got home) a Aloo Sag instead of the Jalfrezi so things didn't start off well and I'm disappointed as well as short changed. But the food was tasty anyway,1st world problems etc

Not Special food at all rather average.

Not just the best Indian food in Herne Bay but the best Indian food in the whole wide world!!😜 Absolutely love the food here. Only downside is that they don’t take credit cards

Really good quality. Has great selection, food was tasty, was all correctly delivered and good for vegetarians. Lots of flavour but not too much spice, unless you want hot. Worth a visit.

For my birthday, my family and i ordered a take away from MASALA BAY. Spent £83= for the best take away ever. Polite on the phone; repeated our order to make sure it was correct. Arrived exactly when they said it would ( to the minute ). Friendly delivery man. There was 8 of us eating and so much food, i have enough for two more days. WELL DONE MASALA BAY; how people can complain is beyond me. I'LL BE BACK. 5 STARS.

I went to this place 3 years ago and the food was bland and they got the order wrong. I thought I'd try again, give the benefit of the doubt. So I went in and explained what had happened, the guy just laughed and said I will give you a free naan...Nice I thought. Wrong, the order was incorrect again, the food was yet again BLAND, and one piece of potatoe and onions not cooked, naan bread was old just been reheated and was solid. The poppadoms were soft and the rice bland. I will never go back I've been a critic of curry houses now fir 25 years and this is not what it purports to be, BEWARE

Great food but delivery times are not always accurate. Friday or Saturday evenings order 6pmish to get food for 7.30 pm worth the wait though 40

Been eating Indian food all my life, this is the best takeaway I have ever eaten. Everything was lovely. I'll be back.

I wish I had taken photos! I just steamed in. Just perfect, couldn't fault it. We was staying at a local holiday park which was good, but I'm coming back for this Indian. Absolutely lovely.

Great food, best Indian takeaway by miles.

Absolutely superb quality food.

Ordered curry early again, and waited 2 hours for it. Worst delivery service i have ever had. All they do is say sorry every time. Just a word to them. Good curry, worst delivery ever always

superb food great staff warm and friendly

2 1/2 hour delivery time! Again!!!!!! Ordered 6.30pm to get ahead of the rush, had friends over & still no sign of food by 9pm. All hangry, getting grumpy, starving. The food itself is nice but you'll never get what you asked for & it will NEVER arrive within 2 hours of ordering.

First time we have used Masala Bay (take away) Well will definitely be a regular customer now. The Curry’s we ordered were hot when they arrived at our house. Arrived on time.The presentation was good and the taste didn’t disappoint. These were the tastiest curries we have ever had. Best curries in Herne Bay. Thank you to all the staff at Masala Bay.

Oooohhh myyyyy ......🤩🤩🤩🤩was sooooo deeeelicious!!! We ordered today evening ,,Masala bay special for 2”. Amazing!! My first time!! And was 10 out of 10!!

Best Indian takeaway in Herne bay fantastic food out standing customer service and friendly staff would recommend going if you got to Herne bay in Kent

Sadly, a recent Sunday evening takeaway for 6 did not live up to its earlier promise. We have had good meals from Masala Bay in the somewhat distant past but this meal was most disappointing. Delivery took about one hour forty five minutes rather than the promised one hour twenty and some of the food such as the onion bhajis were dried out and nearly cold as if they had been cooked well in advance and half heartedly warmed through. Most of our mains had king prawns and without exception they were over-cooked and chewy. A dish that I had not ordered was delivered and added to the bill. Altogether sadly disappointing.

Our food arrived cold, completely bland and very watery. Disappointed, as I’d heard such good things about this restaurant. I would say this levels with one of the worst Indian meals I’ve ever had.

Hands down the best around. I always recommend people use Masala Bay. I have been going here ever since they first opened. Even after we moved to Canterbury we still drive all the way to Masala Bay to get our curry. No other restaurant or take away comes close. My father loved it so much, the guys at MB even did the food for his wake. Now my daughter has her curry from Masala Bay. family tradition

We were staying in Herne Bay for weekend and decided on a takeaway from Masala's based on previous reviews. The food was really good, the portions large and reasonable prices. We struggle to find good Indian takeaways so were very pkeasantly surprised.

Amazing! A truly brilliant curry. Having moved to Whitstable a year ago we have tried many local curry houses but have struggled to find an exceptional Indian, until we found this place a week ago. We have now had two this week. This will now be our usual.

A fairly bland mediocre curry - Lacked any real flavour and a fairly disappointing meal overall. The naan bread were decent, although I suspect the peshwari naan filling contained food colouring... I've never had a red naan filling before! The same could be said for the chicken curry. Bright red in color. Bland in flavour. The bright red colour is questionable? No complaints over the rice and bhaji. Portion sizes are good, but that certainly won't make up for the lack of flavour and disappointment.

All on time and food was perfectly ok but not exceptional. Would probably try somewhere else before returning.

The food was great but the delivery times awful....was told 1hour waited nearly 2! Really not on...I can understand running a little late but double the time quoted is just unacceptable

I placed a take away order in good faith for my family to enjoy in these tough times. After delivery even though the delivery guy went into the light, as I thought to make sure he gave me correct change I was then short changed it was only £1.20 but when I rang them to complain as its not normal for that to happen I was shocked at the lack of empathy and when I called him out he called me stupid and then when the guy who had made the mistake came back to deliver my outstanding money he told me never to order from them again. Charming! I hope no one else innocently checks their change as I hope no one else receives this shocking treatment to an innocent enquiry!

Fantastic. Food is totally delish. Lovely staff. Even the delivery guys great. You wont be disappointed. 😋

We used Masala Bay for first time for my birthday as we'd heard good things. When we ordered there was a problem with card payment, to cut a long short I actually ended up getting charged three times. The manager when I arrived there was very apologetic and sorted out the refund no problem and gave us a discount by way of apology. No hard feelings and I appreciate the gesture they mad. The curry was delicious; leftovers for lunch!

The best curry house around here by far. Tho Friday and Saturday nights due to the popularity, can be a long wait. I've waited two hours on several occasions. Which is a real shame. Food worth the wait. Excellent.

Ordered food from Masala Bay Takeaway a handful of times and each time has been a delight! Service has been quick every time.. definitely recommend :)

Always high quality food at reasonable prices. I've never had a bad experience with Marsala Bay: sometimes it's busy, sometimes very busy, l order ahead and put the oven on, to warm the plates, and in case l need to warm the food, but l never have. Best in the area!

Excellent food and delivery service is perfect

Definitely the best Indian takeaway in Herne Bay. Food is consistently of a high standard, only problem is trying to get through on the phone to place your order..

Good service with a great choice of curries

I am very impressed with the service and the quality of the food, absolutely delicious. One of the best in the area. Would highly recommend.

I’ve lived in Whitstable for many years and as such have ordered many takeaways from the local vicinity. Masala Bay is my usual and I haven’t actually taken the time to give them the credit. Professional and attentive staff, but more importantly flavoursome, delicious and superb quality food which is arguably very competitively priced. Understandably they have changed some of their services in an ever changing and adapting world, as such it is delivery only (do miss the collection discount but understandable), however food has more often than not been delivered piping, within the time frame provided. On the odd occasion that something has gone wrong, staff have quickly rectified it. Very difficult to find authentic food these days in what is a saturated market, but as long as you keep your levels of quality, you will forever have me as a customer!RegardsMary

First time ordering here as recently moved into the local area, I must say I am very impressed. Food arrived hot, within the time provided and reasonably priced. It was the quality and flavour that has won me over. Very generous portion sizes. I tried the Meat Biryani, Chicken Biryani, Chicken Tikka Masala, Daal and Aloo Ghobi. Definitely my Friday nights sorted! Thanks Guys!

Use to be brilliant, no longer, got to big for its boots. Foods only a five out of ten now, always late, etc , etc shame

Ordered for the first time last week for delivery and both myself and my husband couldn’t fault it bloody delicious plenty of spice and flavour I was told about an hour and it was actually with us within half an hour top notch will definitely be ordering again

The food here is great but the overall service is really poor. They are too interested in taking orders than meeting a reasonable delivery time. Tonight they said 1 1/2 hours eventually arrived 2 1/4 hours after time of order. 45 minutes is simply unacceptable. No apology no discount no extras. I’d have settled for food on time. This is the third time I’ve had the same experience so no excuses now

The onion banks were really hard.cold and dry.very disappointed

Went past the masala and asked someone what is the best Indian takeaway in Herne bay and they suggested the masala. What a touch. Best Indian takeaway I have ever had I have eaten all over the world from deptford south London to Sydney Australia and most of Europe and never have I enjoyed a takeaway as much. Food was cooked perfectly service was spot on and the guy who took our order was really cheerful which makes a change. Really recommend this place

superb quality tasty food...live in whitstable and it is the best indian I have had in a long time..highly recommended

This is the first time I have ordered from this restaurant which was recommended to me by several others. It was excellent and delicious. My friend and I have eaten Indian foods in the past from many restaurants over many years and we both greed that this was the best. Really recommend it to others

Whenever we order an Indian we always like to order from yourselves as the food does taste amazing and we believe it is the best in Herne bay! However recently when we have ordered a delivery we have had items missing or the wrong item. For example yesterday we ordered a chutney tray from yourselves and got 4 pots of the exact same, instead of the chutney tray. Another time we ordered x2 Keema Naan, but we only received x1 Keema Naan and x1 Plain Naan. We understand that mistakes can happen sometimes but for it to happen on the regular when we order is not good. The service here is amazing though, friends staff and always helpful!

We ordered a variety of dishes and were disappointed that so many of them have so much food colouring. This doesn’t affect the taste but may be bad for our health and certainly isn’t necessary. Also, the chicken was that super spongey cheap chicken - it doesn’t resemble meat from a real animal and tastes horrible. On the plus side, service and speed of delivery were great and friendly.

1st Indian of lockdown. .been recommended to us by several friends...my husband says that it was the best takeaway he's ever had...and I agree. Piping hot...huge portions...delicious flavours..no grease at all which is unusual. So worth the drive from Whitstable. Will definitely return.

Had a takeaway during the lockdown after finding out that masala bay were open. Could not fault the food, all arrived hot and very tasty.

Lovely food. Friendly staff. Recommended.

Food is absolutely fantastic. Food is always flawless, full of flavour, piping hot and generous portions. It’s well worth my trip from Tankerton to collect. Friendly staff round it off nicely. My go to takeaway and hands down best curry

Really good tasty food. Good service

With good curry houses being few and far between this place provides great food and delivers! We ordered a large order, it was ready in time, packaged superbly and really goodAn okra fan I was pleased to see this was grease and tasty and not frozen The chicken and lamb tikka were flavourful and not dry, nan breads and masala was spot onHighly recommended

Well cooked and delicious Indian food. Even on a busy Friday evening the guys listened to food preferences and advised someone new to their menu. I am a wheelchair user and there is a medium step and a heavy entrance door to the Victorian property - they made time to help us get me out and on our way with our meal.

Best we've had in ages! Three different curries were ordered and all equally as good as each other... Will definitely order again 🤙

Consistently good. 20% off on Friday nights so be prepared for a worthwhile wait!

Best Indian in kent by far. Garlic chilli chicken highly recommended and the lamb Biryani will be a regular form now on. Keep it up masala bay.

Masala Bay is the Indian takeaway that we ALWAYS use. Although sometimes the food does take longer to arrive, this is understandable considering how they must be terribly busy- It is well worth the wait, food is hot and the taste is outstanding! NEW REVIEW- Stars changed to ONE! We actually thought Masala Bay had changed management! The vegetable curry had leaked in the bag- it was everywhere. The food was cold- even putting onto warm plates I still had to reheat it. The spicy popadoms were soggy! What happened??? Never again will we eat from this place- there is too many Indian take aways, good service has to be given every time.

Cant believe how bad masala bay has got never had a bad takeaway from them before..recommended to all our friends over the years but today's experience is a disgrace, stale popadoms cold curry plus an hour and a half delivery. Rang them to complain and got told to f#$k off. Absolutely disgusting scumbags never using again

Amazing food, very friendly staff, all round perfect

Extremely good Indian takeaway, excellent value, love it...

Never had a bad takeaway from here. Always has amazing flavor and reasonable delivery times considering we always order at busy times.

Very very nice. Defo coming back.

Great food, very slow delivery.

After watching India win their world cup cricket match no better place to enjoy a father's Day dinner ...my girls organised this... NHS discount as wellell...the dishes were were delish...esp the balti garlic chicken ...yum

We live in Whitstable and have tried all the curry house within.. for different reasons and by recommendation we try Masala Bay. So glad we did! Super tasty starters and main. Good sized portions and good value for money especially on Fridays which has 20% off for a takeaway. Masala bay is now our curry house of choice! Highly recommended