Marks & Spencer in Broxbourne

Store and Food Hall undergoing full makeover. Noticed price hikes on foods that l would normally buy. Not acceptable when comparable foods at the Tesco store next door are cheaper. Sorry M & S, but shoppers are not fools. Will be sticking to Tesco from now on.0

refurbished is undergoing it is apoling I was knock and pushed many times as shopping the isles Are very tight and people are pushing trolleys into each other days.This is the worst experience I have had in marks and spencers.It should have been closed down until it had finished. There is going to be a serious accident.

Very poor rating, stopped to have a quick snack and hot drink only to find it was very busy but ordered a hot drinks and toasted teacakes,tried to make the drinks last so we could have with our teacakes but half hour later drinks gone and still NO teacakes I may not be a chef but even I know it doesn't take over half an hour to toast a teacake, went and asked for a refund and was told there was a technical issue which would have been nice if someone could have told us that plus there was others complaining about cold food....not a good experience !!!!

I’m afraid the cafe is not of a standard expected from M&S, Long wait for food, when it arrived chips were cold and sausage and bacon baguette luke warm. Very small and overpriced. Quite a portion of things on the menu sold out. Tables not cleared and floor dirty. This is a very busy cafe and I imagine takes a reasonable profit, perhaps it should be spent on more staff as the few they had were run off their feet. Come on M&S you can do way better than this, do not let your standards slip!

We visit this cafe almost daily. The coffee is good and the staff are wonderful but they have recently changed the bread for the toast to sourdough. We appreciate some people like this but we don’t and are disappointed that we are not given a choice, especially as Marks and Spencer sell all types of bread in the food hall attached to the cafe, so the don’t have a sourcing issue.

Dall'ultima visita il servizio è migliorato, ottimi prodotti per un pasto o per la colazione, buono il caffè.

I had a credit not for £69.50 which had expired 4 days ago. I spoke with M&S customer services and explained that I had been self isolating and as I couldn’t use the credit not on line I couldn’t get to the store to use it. I was told that it is up to the individual store but as it had only expired 4 days ago most would honour it. I’ve just been to the Brookfields branch and explained to one of the managers what customer services had said and she replied that the Government had not imposed a lockdown for the whole year so she couldn’t honour it. I explained that regardless of the government’s position, being a vulnerable person I had to remain in isolation. Her response was regardless of that, the note has expired and there was nothing she could do! Great customer services! Very flexible approach! Needless to say I won’t be going back to this store again and won’t be accepting any credit notes (especially as they can only be spent in store - move with the times M&S!). I would also recommend their managers receive training in customer relations!!!

Visit every Friday after shopping for lunch . If you find a table you have to clear it away and the choice off sandwiches need a change better choice in food hall and the teapots need a good clean or new ones

Visited the cafe, which has large seating area. Disappointed avocado on sour dough toast only available as a breakfast item! Large selection of clothing and shoes.

I went to the cafe in M and S only because it was convenient, even though I was somewhat disappointed last time. Regrettably, there has been no improvement, in fact it was worse. It took the staff 9 minutes to clear the used crockery from the next table. The floor wasn't swept and the dropped bits and pieces were still there when we left. On top of that, the coffee isn't up to much either.

el la tienda tienes un cafe para relajarte y parar de hacer compras,esta bien lo recomiendo,depende de la hora te lo puedes encontrar lleno ,pero asi y todo esta bien

Went with my family so my daughter for a fitting. The staff were polite and attentive. Thanks for for being such a cool bunch. :

Excellent coffee. Excellent choice of food. Table clearing could be more efficient which is very often the issue with most places that are busy. But otherwise a very pleasant experience.

What a disgrace this cafeteria is, really lets the reputation of M&S down!! It is a very busy, profitable, cafe and yet so poorly staffed and managed. Tables and floors are dirty, with trays stacked on any available empty table. You first have to queue to get your tea or coffee and pay, and then search for a empty or clean table. I have sometimes waited up to 25 minutes for a simple sandwich, you cannot walk out as you have paid. Feel sorry for the few staff that work there as they just cannot keep on top of it all. M&S need to spend some of their profits on staffing.

Had a lovely tuna jacket Potato and a nice black coffee would come back here and the price wasn’t very high that was good.

Total disgrace Marks & Spencer management you should be ashamed of yourselves! Dirty tables, floor dirty shame on you!

I don’t know where to start , tables not cleared and ones that were empty were either sticky of coffee rings . The coffee is like dish water no spoons to stir . The cake slices were filthy no scones or the clotted cream and it’s still open for a couple of hours . Wait for the hot drinks while staff wonder off to chat

I take my mum in every Friday after shopping and it’s getting very noisy and the choice of sandwiches not very interesting better in the food hall . The teapots need a good clean especially the spouts. Some of the staff are very friendly and helpful and do their job good others no. They seemed to need more staff to get the tables cleared and cleaned quicker you have to do it yourself sometimes

Went to your cafe Tuesday 17th April. My wife had the chicken meal, when it was served it was cold. We called the server over and in his, am I bothered attitude he asked if we wanted it re heated. He brought it back after a few minutes with no real apology. We were quite surprised as we often use your cafes all over and never had this problem before. Perhaps a re think for the future. Graham

As with most M&S; stores these days living off their past glory, the miserable staff make this filthy dirty cafe an unpleasant place. I keep trying to go in there as it's convenient if shopping but it is simply vile and I always just walk out. Thank God they opened a Costa across the road. Store is horrible too. Staff rude and have a really bad attitude. Don't worry folks you wont have your jobs for too much longer, M&S; is done and does not belong in 2019!!

I went to the M and S cafe only a few months ago and I wasn't overly pleased then and the experience was just the same.

Enough to put you off your coffee - 2 toilets which are gross dark and smelly next to the café they are horrible ..... venue is ok if you can sit outside but expensive for what it is and noisy and grubby as everyone is cramped up - I take my mother some times she is 93 it is not geared for the elderly at all no room to move and no one to carry a tray to an elderly person's table so she would not be able to go on her own - I thought the café had been modernized in the last few years but it certainly does not seem like it badly thought out

Came here with a friend one evening. Lovely and quiet. Cake was a big portion, had lemon drizzle cake and it was really moist. Paired with a hot chocolate with cream, mmmmm.

Ampio locale, il servizio è da migliorare, i tavoli spesso rimangono sporchi, personale un pò lento. Cibo e dolci freschi, il cappuccino ricolmo di schiuma, il caffè a volte è buono.

Lovely coffee shop after some retail therapy Good selection of snacks / cakes all displaying calories contained

If you read my other reviews, rarely do I skate anywhere- but this is now my 2nd visit to the cafe and frankly it’s rubbish!

Fairly basic menu based on M&S; food hall. however-always reliable and good tasting food. Enjoy the Sea food and a glass of wine-a good break from the shopping at a reasonable price

Offer on cream tea so why not. Very grubby took 5 attempts to find 2 clean knives. Really need to get the basics right. Tea pots especially when included in an offer you think they would focus on cleanliness. Scone small great jam and cram

When myself and my husband visit M & S we always have a latte and a toasted sausage and onion sandwich each. Broojefield Farm seems to get very busy and sometimes it’s hard to find a seat, but the food is always outstanding.

Coffee was ok could of been hotter... fresh cakes .... had to get staffs attention at coffee machine to busy chatting !!!!

I took my son on his friend's birthday. It was a Paintball and was searching for a good cup of coffee, where I can work a bit. I got my GPS locked on a coffee 0.5 Miles away. Saw M&S; and thought I should find what I want there.

Always busy chaotic & noisy ! But convenient to meet up. Drinks/food good standard. Afternoon tea pleasant & good value. Staff hit & miss sometimes lovely other times verging on rude!

Walked into the cafe with my mum for lunch and sadly had to walk straight out again. It was like being in the middle of a school canteen!! It was so noisy. You couldn't hear yourself think. Tables were so crammed in and close together you were practically sitting on each other's laps!!! Not a restful relaxing place to lunch. Just awful. It's a shame because the coffee and cakes are lovely. But I wouldn't go back. Not peak time anyway.

We popped in after school for a quick cuppa (just to use some vouchers I had really) it's always been a good pit stop... We came in around 4pm so it's nice and quiet and the service was quick and friendly.

It is a year since I had a coffee at M and S in Cheshunt, and once again I didn’t find the experience up to the mark.

We go there at least once a week and i can say the food is delicious and prepared fresh once ordered maybe that is why some people complain that it takes an extra few minutes to prepare. Me personally prefer waiting a few minutes for first class food and always served with a smile

Visited a few times and always found the service very good and the cuisine more than acceptable. Staff are busy serving the Deli and the bar but pay attention and are always immaculately turned out. In fact during our visit several service operatives arrived to carry out maintenance and they all donned hair nets without being prompted. Nice to see such hygiene care.

You always but always get a chipped teapot in a M&S; Cafe and this one did not disappoint. Staff could have been a little more chirpy but you know what you choose will be good value and good quality. They were really managing well at a busy lunch time and although busy the service was speedy. Tables were being cleared quickly and the place was clean and tidy.

We really love to indulge in the delicious Prawn Crab Avocado Salad with an indulgent glass of Champagne (for me) when my husband and I do our M&S; shopping at this store. If only the staff who serve at this counter matched their sweet natures with a bit of movement/action. Even when there is a limited clientele to Steve they seem unable to get outside of first gear!! This SHOULD be a 5/5 rating.

Can guarantee you will always come out with bags of clothes So much to choose from Kids clothes last a long time and wash well

Our first visit to the cafe in M & S Brookfield after placing a large order for party food (which was fantastic) however considering the supposed quality and service that goes with Marks reputation is famed for we left disappointed.

I've often popped in for lunch here as there isn't really many places to eat around this area. Its crazy...

This bar next to the Deli is just great. The food is really tasty and the service is quick and easy. The ploughman's are big portions and the staff are great if there is something in the dish / platter that you don't like as they will swap items over quickly!

I visit this Cafe on a number of occasions to meet friends for coffee and lunch. The staff on the tills have very poor customer service and are rude. The tables are dirty and covered in empty cup and plates. I ordered a toasted sandwich and waited over 40 minutes and had to go into the kitchen myself. If you want a nice coffee and a cake it is best to avoid this place. The manager really needs to train the staff in offering a first class service.

I have been to the cafe in M & S Brookfield several times and considering the supposed quality and service that Marks is famed for I am always left disappointed.The table was grubby, the dirty plates on the next table were left for 22 mins before they were cleared and the staff behind the counter serving coffee gave the impression that they didn't give a hoot if I liked their product or not.As they charge £2.60 for a medium cappuccino I expect better.This I expect will be my last visit to that store.

Must be the biggest Marks and Spencer I have ever been in, lost my partner for ages! Great coffee etc in the cafe.

Not a bad setting and within the shop, food is not too bad, small choice though, coffee is not good though we had two cappuccinos and they was all froth after I stirred in sugar the coffee was halfway down the cup, I went to complain but the queues at the till was long so didn't bother, not the first time I have had coffee here that is served a bit slapdash. I have taken coffee back before as it was so weak. Not a good place for a nice drink.

Have visited several times good size store with a lot of choice in all departments. Area to order items on line if size not available in store. Good size food hall with a large variety of everything including fresh bread etc. Staff seem eager to help and pleasant enough. I cannot comment on the cafe but always seem busy.

This is a good sized M&S . With furniture and food as well as clothing. Nice it is all on one level. Only small criticism is like most of the stores there are not enough staff on the floor.

well, poeple after reading these reviews i would not waste my good hard earned money to go to a palce like this.. i would like to think that their food is so good quilty it was worth the time and money.. but so mark and sparks you just lost yourselves a good customer which was willing to spend money for a special day! I would have spent at least a hunderd pounds as there was going to be 8-10 friends. I would rather go to the west end.

Visited this place serval times it's always dirty staff are rude tables are not cleaned.The place is a mess the cake area is so dirty and untidy, tables are messy not wiped. Had hot chocolate with marshmallows they fell on the dirty tray then member of staff wanted to put them on my saucer !!! The staff are rude we was in a queue the staff member said you can go to the other till I said oh they have a queue too then then then the till person and coffee maker start talking about us why we are not going to the other till! Coz they couldn't be bothered. Won't visit again

I would have thought by now management would have sorted out the many issues in the restaurant area. Slow service, dirty tables that are seldom cleared or wiped clean. Tables so close together you can't sit down without bumping your chair into someone sitting at next table. What really amazes me is how busy it is. Why not try somewhere else? Maybe then something might be done!

Visited here a number of times before we stopped and started using another nearby Coffee Outlet. Every time we used this Restaurant we came away disappointed - slow service, bitter coffee (not to our taste at all), lots of tables with uncollected plates etc... We just got fed up with it as it never seemed to improve, so we stopped using it.

We come here for lunch but it's only because we shop at M&S. The cafe has problems and it's evident every time we come here. There is a cleanliness issue. Cutlery is dirty and the cafe floor looks like a war zone. The finished trays aren't collected in a timely manner. You have to ask staff repeatedly to clean the tables rather than being a task that's done automatically. The staff are rude and at times hostile. The cafe doesn't seem to be managed properly. I don't want to get anyone in trouble here but it's been like this for a long time. Any service station on the A10 is better than this cafe. Shocking really as this is M&S.

This a a large cafe and there is plenty of seating. Staff are always very friendly and helpful. My daughter is gluten free and wanted a bacon roll, which is not on their menu. A member of staff immediately went and got a gluten free roll and asked the kitchen staff to cook some bacon for this. The bacon was put on a plate with the roll (which was wrapped) so that my daughter could make her own roll up.

If I could I would score cafe 0. Every time I visit tables cluttered with dirty crockery. Staff miserable. Poor service. Senior management need to sort ASAP very poor customer service

I visit here daily as I enjoy the soup. I am always surprised to see the number of empty dirty tables uncleared and cluttered with used crockery. There is no rush to clear the tables here, even during the busy lunchtime. The chaos of this place is caused by a lack of management. Uncleared dirty tables, then in turn creates a hassle for the customer to queue for food and then queue again for a table. The tables are never wiped down properly with bacterial spray and food is simply wiped from the table onto the floor. This is disgusting. The staff have no pride in their work. We ordered a hot toasted sandwich and two knives were given to me. The bread rolls arrived with no butter. If you need any assistance here, the staff are well trained in avoiding all eye contact. It is the most bizarre unfriendly place. If the management were stricter, this anti customer attitude would not be allowed. Dirty cafe created by lazy staff. The staff are allowed to be openly rude to the paying customer.

Popped in for breakfast on our way out for the day. More Joe's Cafe than M&S. Quite poor. 9:30 in the morning; no pancakes, no bagels and ...... wait for it ....... no toast (all from the Breakfast Menu). "It's been busy" proclaimed Mabel (or was it Ethel) at the checkout. Atmosphere is definitely more 1970's car factory that 2016 modern cafe. Service is questionable, food is likewise and cleanliness is ...... well, you be the judge. You can do better M&S

I ordered a jacket potato with tuna.It turned up just warm but with plenty of tuna.Highly priced I thought for a cafeteria.

While shopping late in the store realised time was 6.30 and I decided to stop off for a drink . Just a few shoppers using it at that time I had pot of tea and a chocolate chip cookie which was very tasty still a selection of cakes under their domes and seemed to kept nice and clean

Have never eaten here in the past but have always walked past and seem that it is so very busy! We had jacket potatoes for lunch. One was chilli concern which was apparently quite nice, and I had tuna and sweetcorn. Again, quite nice but I must admit it did not look at all appetising - far too much mayo...One issue with eating here is the noise the room creates. Its as if it reverberates off the walls.Overall not bad and I would return.

Very popular cafe ,especially popular with mothers and babies,and older people.Nice coffee, could offer more generous food portions.

No trays ,, service was terrible ,ordered mushroom toasted sandwich. And coffee after 20 mins no sandwich, went to enquire they said couldn't find the order my table no was 50 ,, 25mins later complained and was then served the tables are far too close together , I have receipt to prove times , the table on the isle had cucumber on the floor and it was not cleaned up , all the time I was there , I took photos of this on my phone how dangerous is this

My wife and I had a meal at M&S, Cheshunt, on Friday 4th March, which was quite a good meal, but the restaurant was very cold and it was freezing outside! We were not comfortable and we could not find a warmer place in the restaurant. We have no complaints about the food, except £2.85 was required for a slice of cake, and not a very big slice at that. The following day were were in Morrison's restaurant in Letchworth Garden City and a similar size slice was £1.50.

We went for coffee yesterday. Restaurant was packed- there were no trays or plates and other customers were asking for clean spoons. The food is average. I always anticipate that there will be something exciting on the menu as I do enjoy shopping in the foodhall but the cake is nothing special. Very often we have visited and the cutlery is not so clean. I use the restaurant for convenience more than anything as I usually have a few things to pick up from the foodhall before going home. The restaurants could do with a complete revamp, from furnishings to the menu. The staff, however are always pleasant.

This cafe is a little like the OAP or benefit - claiming drop in center . It is submerged with cheapy 1 coffee per 4 hours people...... People are friendly ..... But really M&S you need to consider customers who just want a quick sammy & to escape The queues for 1 black coffee are loooonnngg & ridiculous !!!!! I have a disability but I just want to eat QUICKLY and escape !! Why do people spend half the day sitting here ?? In the USA you would be moved on by Security after 45 mins ........ Get a life people ...... Try the park or Scuba Diving

We went for a sparks offer Afternoon tea for two for £10 Went with our two year old for lunch Value for money was good Portions weren't massive but we didn't come away hungry Well presentedThe cafe was very busy but it was half term lunch time They had crayons and picture sheets to help your self to for kids We had a nice little lunch in between shops and we were eyeing up everyone else's food as it all looked so good. Would recommend even at full price of £13

Had been doing some shopping in Brookfield centre,it was lunch time so rather than rush home to get something to eat we decided to try marks deli bar again our first experience wasn't very nice,we had no sooner sat down when a very friendly young man appeared offering his help,we ordered a drink and then chose our food,it's a bit of a wait for the food as it is prepared fresh which would please if you were in a rush,we weren't so it was fine.The food was very nice my husband and I really enjoyed it,we will definatly be using it again.The staff were very pleasant and efficient .

We used to come to this cafe every Saturday after shopping but gave up due to poor service, dirty tables and horrible food. This offer was to be the highlight of our week. We turned up and asked for afternoon tea. We were given our tea straight away and then waited ages for the sandwiches and cakes. The tea was finished by the time the cakes, scones and sandwiches arrived. It was not presented well and the portion sizes were mean. The cakes were tasteless. The tables were dirty with food residue on chairs and the floor. The sandwiches were pidgeon sized with mean portions of filling inside. This is not an afternoon tea experience it is a mish mash and should be advertised accordingly.

Was going to eat in the deli but I saw a member of staff licking her fingers to turn the papers over in her folder, decided to give it a miss !!!!

Noisy cold poor value- should have stuck with a sandwich! Decided to have the bolognese with courgette & carrot - it took 25 minutes to arrive and the order was wrong waitress did not wait to find out if order was ok - so had to find someone to say it wasn't right - when replacement arrived it looked like it was past it's best - soggy and lukewarm- not impressed will not go back for anything more than a coffee!

No where near as nice as other marks and spencer cafes. My hot salmon salmon only managed very like warm. Should have complained but didn't trust getting a fresh fish out so ate it cold - probably won't eat here again Shane as all other marks and spencer cafes have been excellent.

Decided to have lunch as well as a coffee. My first cappuccino was like a milky coffee, so took back, my second one was loads of froth and you couldn't even taste the coffee, so asked for just a coffee. There was no Tomato and Basil soup so I asked what other soup they had and it was vegetable, I was expecting a lovely soup with vegetables in, instead it was like a hot smoothie in consistency, didn't tasted great, there was two dry rolls and no butter. My husband order a Chicken Tikka Curry, which was made with cauliflower rice, he'd eaten half of his whilst I went to get my coffee, he commented there wasn't any chicken in it, it was even the correct dish but should of had chicken in it. It is like a canteen and over priced, my husband said I'm never eating here again and I will stick to eating in the Deli there.

This cafe is noisy, cluttered and very busy. Tables are too close and often laded with dirty crockery.. More staff are needed. When busy or resembles a school canteen. Noise level,is awful. Food is ok and reasonably priced. Staff are good too. It is the design of the place and lack of staff that is faulty. The old place cafe was much quieter.

Lovely food and great service fantastic recommend a visit to the deli bar food on their is delicious.

Nice with friendly staff, food a bit expensive and small choice. Could do with more of a children's menu and some more choice for toddlers.

I would not really class this as a restaurant, more like a cafe but different from your everyday greasy spoon experience. If after the hustle and bustle of shopping in the Brookfield farm and you need to recharge your batteries, then yes, by all means, stop over for a relaxing cup of coffee and a piece of cake. I would not recommend anyone with children to go though, they do have children's portions but it can be a bit noisy and busy at times. I am quite looking forward to retiring it would be a nice treat to sit in the corner sipping tea with colleagues

Had coffee and cake, the coffee shop feels like a canteen now. To noisy you can't have a conversation the noise echoes. It's ok for a quick coffee on the run.

On Sunday I decided to try the new deli bar at M & S in Cheshunt (I had been buying from the deli counter, and the food was excellent). I ordered Tomato pasta, when it arrived the portion was so small, it would have been for a 2 year old child. It cost nearly £6.00. I consider it day like robbery. I rung customer service, who said sorry, but never sorted the problem out. If they made the portons bigger and charge more, plus added a side salad.My husband had a prawn, crab and avocado salad which was excellent value. Being a veggie, I got a raw deal.

Any size clothing for the current weather.. The sales people are quote friendly. They will help you out as per your travel needs and preferences.

This is a very big m.s. With lots to choose from ,it has furniture plus home ware .and large variety of clothing . Also travel money service. Food section. And after shopping a very nice restaurant . Toilets very clean . Helpful staff.

Reading over the reviews, I'm not quite sure what people expect. It's a cafe. It gets extremely busy because let's face it we're not exactly spoilt for choice with cafes in the local area. I agree it gets busy, you can't find anywhere to sit, it gets cramped with buggies but then..... Aren't most cafes like this? Get real!

Lovely design of cafe, spacious, good for families, nice food and drinks. Some things a bit overpriced as expected sometimes with m&s.

It's a lovely place to eat in but only if you've got a massive wallet! Silly prices and not the best food for the price!

Visited on Saturday afternoon after shopping, ladened with a toddler a baby a buggy and shopping bags. Glad to see till points had wide aisles. However after ordering a Frappuccino I was told this was made in the kitchen and I would have to wait, handed a 'buzzer board' with a number and told to 'take a seat'. I told her I was taking the drink away and dint need to sit down she said I’m not sitting they won’t be able to find me, I said what if I stand next to kitchen. She said ok, so I did. There were no tables anyway and with kids and bags it wasn’t feasible to try and find a table and navigate through the chaos just to collect a drink to take away. So I stood and waited DIRECTLY outside the kitchen, and waited, and waited. After watching several customers go up to the manager and waiter man standing there waiting for orders COMPLAINING where their orders where I approached him and asked where my drink was. It was right in front of him. I had been standing next to him with my 'buzzer board' the whole time. He advised me as I wasn’t sitting down he couldn’t give me the drink!!! This was the restaurant manager, I complained, there were NO seats and I wasn’t in a position to sit down with the kids in the squashed dining area and he said oh well!! So he handed me the dripping, melted, Frappuccino which wasn’t made with skimmed milk as requested and we left, disappointed. The staff are rude, the dining area in chaotic and squashed and useless if you have children, buggy’s or wheelchairs. It is drafty on an even slightly cold day, the coffee choices are limited, the food is displayed terribly and the kitchen is chaos with all the staff are running around in a stressed out chaotic taking order after order they cannot fulfil. It needs a complete overhaul. So much for the renovation, the service has got worse, they have crammed more tables in and the only good point is the wide aisles at the tills! Thanks god costa is opening over the road soon and there is Starbucks and other coffee places next to Tesco next door! AVOID! I won’t be going back. The coffee isn’t even that nice!

it was actulie the deli counter/bar whic serves pasta and platters and wine excellent customer service! and well looked after and marks an=re known for top service and food anyway/.

Firstly, can someone correct the cafe name at top. Having the opportunity to create a new modern restaurant/cafe has failed dismally. Waiting times for coffee was long and don't sit in the front half of restaurant unless you have a coat. The constantly open doors create a cold draft which is uncomfortable. The designers clearly didn't think this through.

I have been to the cafe three times since the has been updated.The cafe worked better before the make overVery disappointed7pm visit - loads of tables with dirty plates etc hardly any clean tables10am - very busy I was informed by a staff member that you do not take the sandwiches to the till.I pointed out that thee were no signs no reply. 6.30 pm - very busy cakes etc were a mess as you now help yourself.In summary the cafe seems to be very short of staff as it is not what you would expect from Marks and Spencer. The cafe is also very expensive and is not value for money.I shop in Marks a lot and cannot wait until Costa Coffee opens

M&S have been giving out free hot drink when purchasing another item vouchers to encourage customers to use the new look cafe. Used it today only to discover in the tiniest print that the voucher is only redeemable before 10.30am and after 3pm. I can live without a free cup of tea but the duplicity is appalling for a company like M&S. Treat your customers with resect rather than trying to con them.

I have been several times to M&S Brookfield Café and I wish I could find a positive. I find it is under staffed and whilst some of the staff are helpful and pleasant others could do with some training in pleasantness and customer service. Tables are slow to be cleared. The last time I went a week or so ago there is refurbishment and building work going on and to be honest it would have been better if M&S had closed the café for the duration of the work because it just makes a poor experience worse. There is a coffee shop due to open on the other side of Brookfield and there is a much better coffee shop in Tescos next door. It would be nice to have a GOOD café in M&S but please can the management provide a nice venue for a coffee offering good value for money and good customer service instead of a pooly run fast food venue.

This place is way too expensive, in every sense of the word the food the drinks (hot or cold) the desserts, the small pack of triangle sandwiches at £4.95 are a right rip off, the pasta salads at £6.95 are a joke.The unhelpful lady on the check out had no pleasantries about her, she obviously didn't like her job and she showed it, she was abrupt, made no conversation with me and was borderline rude.My colleague had the right idea he went to the food court in M&S and bought a triple pack of sandwiches a packet of crisps and a diet coke on a meal deal for less than I paid for my small triangle sandwiches in the cafe area, he then sat with me in the cafe!So don't pay the cafe prices, go to the food court get the deal lunch and take it into the cafe area to eat, come on M&S get your act in gear, remember customer satisfaction you used to be good at it, not any more it seems.

This is just a typical shop cafe. It's not their core business, just another way to try and keep their customers from going somewhere else. The food is typical mass produce ready to heat up fare. The staff are generally just there because someone has to be. The service genearlly slow and with very little enthusiasm and the place when busy is a tip.

We have just had lunch at m@s cheshunt and what a mistake that was. As usual the service was on the slow side but that's okay it was when we ordered that it went wrong. We ordered two tomatoes soups that were warm my wife went for the mulligatawny was so thick no way could it be considered as soup.we have a grandson three years old who is totally dairy intolerant the sandwiches are all ready buttered so could you do us one without butter no was the answer.ok I see you have fish and chips on the menu can we have a plate of chips for the young one again the answer was no.with an attitude like that why would people want to use your cafe.

I had lunch yesterday and I really wished that had 't. The cafe is very big and noisy. It's like sitting in a warehouse. The sandwiches are good, the coffee is ok. There never seems to be enough staff and at times it is difficult to have a conversation. Mark's and Spencer really need to smarten this place up interns of staffing and décor.

This is a place that could do a lot better! The cakes are a free for all 'grab-fest' so if you're not fancying having your cake manhandled by all and sundry before eating go elsewhere! Good sandwiches with loads of filling options.The coffee os ok, not one of a dark roast, more middle of the road and mild (possibly mellow)? The staff are friendly enough and the place is clean.

Found service very poor, had to queue for food not enough staff one person was doing three stations. Prices very dear just for a snack and a drink, very noisy think it would be better if it was totally walled off separate from store.

good range of hot and cold food and drinks, can be a bit noisy and does get very busy especially on a saturday afternoon. Open till the store closes, unlike Tesco next door!

Took elderly relatives there for a break from shopping but we struggled to get a table and had to queue ages for food - wouldn't use again.

We used to go to the Marks and Spencer Cafe every Saturday after shopping in Tesco next door. Over the last few months the service has become bad. People are queuing right to the end of the cafe and into the shop area. There is no organisation here as it hit and miss whether you get what you wanted. We only drink loose tea. If you want loose tea then yet again you have to wait whilst someone looks for it on the shopfloor. We enjoy the victoria sponge cake but overall the cafe is badly run, tables dirty and it is stressful to watch people queuing up and then dumping their trays and walking out. Food choices are limited, service slow and the staff have a bad attitude. Never used to be like this and has gone downhill rapidly. I have complained to the Store Manager, you can always find him on the till near the self scanning tills in a smart suit without his name badge on. He doesn't care about availability of stock and range on offer, so now I don't either. We won't be going back as it is bad value for money.