Marks & Spencer in Redcar and Cleveland

After shopping in M & S Food felt the need for a pitstop. Wasn’t impressed by the range of food but ordered a flat white and panini. The coffee was fine but can’t understand why saucers seemed to have disappeared from M & S Cafes. It must be easier and cheaper to wipe tables than wash saucers. Enjoyed the panini and the staff were friendly and helpful.

The staff are great but each time I visit they give me a list a mile long of what IS NOT AVAILABLE THAT DAY! No bacon rolls, no soup, no cake selection, no pizzas - the list goes on. Apparently the management dont send stuff out, which is a shame for the staff as they get the blame. There is a bigger selection at Greggs or Starbucks and they dont run out! One staff member suggested M&S are having financial trouble and cant get stock, that or the management are idiots. You choose. The Middlesbrough town centre cafe is no better :(

I'd suggest you stick to Costa over the road as we thought we'd try here for a change and were most disappointed. It's like a bit of the shop has been partioned off and called a cafe. It's dingy and cold and not the standard you would expect at M&S. Not even the service or refreshments were good.