Marks and Spencer's Cafe in Bournemouth

Very slow service queue. Coffee weak, cheese scone not very cheesy. Our second visit similar to the first Somehow in view of the queue, people seem to like m and s , but not far away is sainsbury with much better coffee and scone and almost half the price.

Great store. Several floors available and accessible by escalator or lift. Foodhall on lower ground floor. Women's and men's clothing, baby and children's clothing. Shoes, lingerie, socks tights etc. Great cafe for light bites. Clear indication of calorie count for different options. Kids menu. Good coffee. Toilets were clean. Staff polite and friendly. Store was clean and well lit in all areas I visited.

My wife bought some new lingerie, we went to the nearest cash desk to pay but it was closed. Had to trail around the store to find another one and this had a long queue.

Although the food is good and you get a nice cup of tea, it is so slow. Staff are rushed off their feet, tables not cleared and clean, and if you do try and clear a table there is no where to put the dirty dishes. The floor where i sat was wet and rubbish was underneath it. The table continually wobbled and as i prepared to clean this empty table while my friend was in the queue, it took 20 minutes for her to get to me with our order of cake and tea. Queue's were so so slow.

Very busy. The whole system needs a rethink and possibly a redesign. You need the patients of Jobe to stay the course. Have a separate person making coffee, so that others can move through the queue faster. The whole affair is total chaos. We found a table laden with the last persons washing up. We waited a total of 17 mins to have it cleared, even after searching out the clearing lady! When she did go past I asked her to clear and got a very curt “Trolleys full”. I ended up taking it myself to another table that became free so the three of us could eat our food!! Not good enough M&S.

Terribly slow queue and staff not bothered. Totally understaffed and nobody to help. Only one person on till and making drinks at same time

Superb Branch. Staff are extremely accommodating.

Good place to shop and have a nice drink with some food.

Waiting to be served at the till, the sign which shows the start was not correctly displayed so I lined up at the wrong end, the cashier saw me and didn’t bother to point out my mistake, when it should have been my turn, someone with piles and piles of returns joined at the correct end and instead of using her moral compass to serve me, the miserable staff member served that person and I had to walk across to the other side and wait for ages. Eventually when the queue was very long (due to the many returns) another till was opened. Some basic customer service training and a review of way finding signage is required.

I have always liked M&S at CP, usually go there to buy clothes for the family, top up shop (snacks) and for gifts. Every year I buy the children uniform at M&S, collected the uniform but had to exchange couple items as it was too big. Oh my gosh, it is with regret I the most painful experience with all three older women working there. An older lady working at the uniform section was busy scanning, she says she’s not from uniform section, was so adamant they don’t do 17-18 yrs old (but they do as per website) Upstairs at the floor level there were few busy gassing and not looking very busy at all so I asked for her help, she told me to go downstairs to get help but trouble is there is no one at uniform with the product knowledge. She was adamant they don’t do shirts 17-18years old (yet again incorrect & I showed her my app). Not willing to help me, absolutely useless so I decided to just get a refund on the items that I bought that were too big. The lady at the till seem to had enough and it was only 10am!!!! M&S you need to re-train all three of the older women (late 60’s) on how to provide a better, happier, excellent customer service, to go that extra mile, to be helpful, think out of the box and make an alternative solution/options. I’m so disappointed that I buy uniform every year at M&S, but I was so mortified with the non-existent customer service. I decided to just get a refund as I’m not willing to spend my money on M&S from the three awful employees.

I was looking forward to the cheesy crumpet… sadly I was very disappointed. The crumpet must have been grilled on a radiator, the cheese sauce would have sat much better if the crumpet’s surface had been browned. It was all one big cold tepid soggy mess… it actually made me feel queasy…

I visited the Marks and Spencer Opticians in CastlePoint and had a great experience. The customer service was excellent, and with the help of Edmir, I’ve booked a follow up appointment. Would highly recommend.

Food was not good at all… For £9 a big breakfast, if wasn’t that big, yes, it had 2 sausages and bacon, but they are mini size, the hash brown is not crunchy and tastes bad..😭 Toast was cold and so on Also the chicken burger was not impressive, extra hard bun, my brother struggled to chew it, the coleslaw salad was just some veggies fine cut I would’ve given 1 star, but the Victoria sponge cake was actually good 👍🏼

A great store and well laid out. Free parking and very easy to wheel your food trolley to your car. Nice restaurant but long queues at busy times but definitely we orth the wait. I've only given 4 stars because of lack of floor assistants and also today, June 9th 2024, the store was so cold. The excuse "AC broken". Please get it fixed. I would have stayed longer in the store but couldn't wait to get out and warm up.

I shopped at Marks and Spencer Castlepoint this morning and as usual was very satisfied with their service. However one thing I really want to mention is one of their employees, who served me at approx. 12.30 pm in the food hall. I had left my purse behind in the packing area unknown to me, and whilst making my way out to approach the stairs the member of staff who served me had run to catch up with me to hand me my purse. I was so grateful and absolutely so impressed with her attitude and service to Marks and Spencer customers. Well done to this employee and to Marks and Spencer for employing such honest, trustworthy and credible employees who go the extra mile for the customers.

Most of my reviews are 5 stars and rare that I feel compelled to post a negative review unless I feel strongly. In this case the customer service was just awful. The deputy manager explained the store is short of staff which was the reason my experience was poor. If the deputy manager's energy had been focused on resolving the situation rather than explaining M & S are actively recruiting, pay competitive salaries and unfortunately retail isn't seen as an attractive work environment the situation could have been turned around. I would have bought quite a lot of clothing and left a happy customer.

I went to M&S Castle point 21/5/24 to look for specific underwear for a dress. Also to find a brazier for husband to wear at registry office wedding! I had the dress with me and the assistant Tina in lingerie department was so helpful, went above and beyond to find the right underwear even to using bra clips and nipple covers. Well I was blown anway with the help she gave! I’m all sorted now! Tnx Tina. …. Next to the Mens department, assistant Pauline guided us to the braziers and suggested what shirt and trousers would go!! A result husband looks gorgeous!!! Tnx Pauline. Shopping done for wedding without stress. Happy customers 😊

Good food at reasonable prices. Long queues waiting to pay. Irritating small cups recently introduced and no saucers. Smacks of overzealous cost cutting. Not the great experience it used to be....

Visited store with Christmas gift had developed a fault. Faultless customer service. Exchange took place without me even having to find item. Professional, courteous and efficient. 100% 5* rating

Are the Hearing Aid sales people qualified?

In Cheltenham and popped into MandS for lunch. I ordered the cheese rarebit crumpet. It looked unappetising and on tasting was unappetising - couldn't eat it.

I found the store layout very very stressful. Everything is mixed up - tops, coats, trousers etc.I wanted to buy a pair of ladies trousers. The rails were spread about everywhere and it was stressful trying to shop and compare the trousers. I knew exactly what I wanted and could not find them. No help desk or available staff to assist or advise. Staff at 'pay desk' did not want to know and were unhelpful. I don't want to go there again. Too stressful. I was glad to leave.

I am a young adult but the kids cheese pizzas are banging, I love the cafe :3

Knowledgeable and helpful staff made this visit a pleasurable experience.

I can suffer with quite bad anxiety sometimes even doing the food shop can be extremely overwhelming and nerve wrecking task for me, but in M&S it is truly a pleasant experience. All the workers here are so lovely and helpful, They really go above and beyond for the customers, the little things like opening the bags and wrapping your flowers at the check out is really thoughtful and makes the experience as a shopper much easier, I never feel rushed and stressed at the check outs like I do in some other supermarkets. Even the Christmas food shop was a stress free experience with plenty of staff on tills and fully stocked up. Great service, lovely food and reasonably priced!

Unbelievable, cup of coffee extra shot £3.80 The main issue is....you can't get a saucer!!!! Offered me a plate.....won't be going back for coffee again.

Always good to get good quality clothing. The staff are always friendly and helpful.

Went yesterday to buy a tuxedo for my partner, the gent from California working in this section took one look at him and instantly pointed us in the correct direction of his sizes. He was spot on and gave advice to make it last a bit longer, definitely helped conclude this sale as we were completely hopeless without his great knowledge on suits/tuxedo sizing. Should be employee of the month for sure if you have such things in place! Legend.

For a change, we decided to have the Big Breakfast for £8.95 each. There was plenty of quantity with 2No sausages, 2No streaky bacon, baked beans, 2No hash browns, 2No poached eggs, 1No large mushroom. To be honest, the quality wasn't quite what I would have expected for M&S as we have both had much better big breakfasts elsewhere and probably wouldn't select it again. We followed up with a lemon drizzle and carrot cake which were both excellent. I have had other hot food dishes in the past that were much better than their big breakfast on this occasion.

Went castle point branch yesterday couldnt find one pair of petite length size 16 trousers. Must say one of the staff was very helpful looking for me.

Lovely food as always. You can't go wrong with it. Was looking for sofas on this visit and not many out which is a shame as they have more than enough space. No one to help us either. Went at Christmas and although busy queues not too bad and a nice selection of Christmas decorations etc out. Lovely cheese selection. Top marks as usual.

Always a good place to buy food and homeware.

M&S Foodhall & Cafe. Visited the foodhall today 11th Nov 23. Always good service from the M&S staff(especailly Natalie as she was really cheerful today in the Cafe, great customer service), thanks Julian

M&S should be ashamed of their recently added cheese topped crumpet offering! Went to the M&S cafe at Castlepoint, Bournemouth today and was served up an unappetisingly undercooked crumpet, not even topped fully with cheese, replete with a glob of mediocre chutney. All for the ridiculous price of £4.50. Don’t bother - go elsewhere and buy yourself a whole pack of crumpets and a pack of cheese for less than that and toast them at home!

Don’t bother!! Castlepoint Bournemouth M&S cafe. They’ve never got what you want. A few weeks ago they didn’t have eggs. Then they didn’t have avocado. Today they don’t have chai latte. The family we sat next to had issues with their breakfast. 3 times they were told something in the breakfast was out of stock and offered a refund after waiting and waiting for their original breakfast of the first order. The silly thing is, the restaurant is above the food hall, so it doesn’t take a genius to work it out. The tables are always piled with plates and cups. Very slow in clearing them compared to other places. You may well ask, why do we come back? It’s that optimistic feeling that it may have improved since our last visit and the hope that others have written reviews which may change this place for the better!! Maybe we’ll leave it 6 months to see how it’s improved!! But I won’t hold my breath!!

Not the most helpful staff these days.

We had a lovely experience in the castle point branch. They have just about everything in there and it’s well laid out and user friendly. The staff were polite, patient and helpful and I shall be buying my new bedding from here!

Beautiful store loads of different things.

Kom er altijd als ik in Engeland ben. Slaag er altijd

Good place for shopping for clothes, home and food

Wide range of clothing, accessories & food over several floors with escalators & lift

The store is located on 3 levels. Personaly I discovered New collections tending to rejuvenate the brand's image.

My wife and I have just driven in from Folkestone after a long ferry journey and we stopped at your cafe for breakfast. Have to say - fantastic service. The waitress was brilliant and ensured we were both happy with our meals. More than happy with the food and the service. Well done, M&S café staff.

A great shop with lots of different things to buy.

No saucers in the café. Tiny coffee ‘mugs’ too, about the size of a small teacup. Best to get your tea or coffee somewhere else.

I love to shop at M&S. So many great quality foods. They have an in-store bakery too:)

Clean and good for browsing never enough staff to ask for help

Good quality food products, lovely shopping experience. Prices of food are slightly higher but reasonable for the quality offered.

Îmbrăcăminte calitate superioară! Prețuri pe măsură...

Good quality products that are reasonably priced.Prompt ,friendly and polite service from the customer service staff .

Well laid out store but hardly any size 8 or 10 in women’s clothes in store. The Korean bbq chicken kebabs we bought were the worst food I have eaten. It looked like and had the texture of centrifuged chicken. Bland. Out of the 4 in the pack 3 and a half went in the bin. Waste of money!

Massive store with amazing, friendly and welcoming staff.

I was shopping for a suit for a funeral I have no idea on what’s what in sizes But with mark to the rescue he got me all sorted in min thank you mark

Clean and lots of space to move around .The gents clothing is easy to look around with staff who are friendly and helpful ...cafe is always busy at lunch time and large ques

Preferred the avocado on sour dough, but was told not available Ordered cheesy chips. They arrived really greasy looking and at the bottom of the dish amounts of black bits. Suggest chef cleans fryers and and uses fresh oil.

When to click and collect. Very easy to use

Larger store than our local store, well laid out, though poorly signed. Very difficult to find the exit once you have been on upper floor. Toilets mainly clean, though one of the gents toilets was broken, no flush and filthy.

Bought clothes, had coffee and a snack.

Ques to long ,left item and walked out They should have quick checkouts

Sadly as a very regular customer at this location, the service on occasions is abysmal. Obviously not enough staff left to make the service work. Today the service was slow again with queues building into the menswear area. The staff were friendly and unflustered but must feel under pressure. The dishwasher needs attention as the cutlery had dried food deposits on it. Not just the odd item. All of the ones I picked up. It's clearly a management problem. No doubt as usual their all sat in the office thinking up the next blue sky scheme instead of having their finger on the pulse.

Large store selling the majority of their range. Food hall is large and well stocked. Three floors with free parking.

The bottom floor of this store is SO COLD. We went to look at the furnishing stuff but had to leave as we were frozen.

I love marks and Spencers great for underwater maybe a bit pricy but very good quality

Bakery state it is okay for customers to handle unwrapped bread with bare hands. Disgusting and unhygienic.

Mark&Spencer is fantastic and I love it n very good quality of things

Restaurant really gone down hill,tea served with a cup,but no saucer,now, why? And what's happened to the lovely slices of cake? It's now wafer thin and still almost £4 a slice??? Not enough staff serving so the queue to be served trails along mens wear dept!!!! No thanks you must be losing loads of customers,I'd rather wait till I get home for a cuppa!!! You need to sort your act out!!!!

Filthy women's changing rooms. Tried a pair of jeans on that got covered in dirt Told the assistant, who shrugged her shoulder and said there's no cleaners. No very professional M&S

Very nice clothes, though a little bit expensive

Nice shop. Clothing range isn't what it was, but the food hall is just fine.

Have visited the M&S coffee shop a couple of times recently & noticing no reviews on here by anyone for sometime thought I’d add one in the hope that someone from M&S reads them !! Firstly get more staff the queues at times are outrageous, but as not much in the way of other options at Castle Point I guess that doesn’t bother M&S management. Secondly get more staff in the cafe area cleaning & tidying tables and floor area. A few more staff members would probably mean they end up with more customers & a better experience for the customer.

Some lovely products. Pricing good. Food excellent.

Good quality clothing...but too expensive

A big complex of shops with an M&S, plenty free parking, friendly staff and you could easily spend all day here.

If I had a choice to give 0 stars as a rating I would. I have shopped with M&S mainly for kids school uniform,underwear & food for over 15 yrs! Today I visited the store to EXCHANGE school uniform(have reciept) but was refused as was 5 days over their NEW 35 day refund policy.I fully understand that I couldn't have a refund but I wasn't asking for that,I wanted to exchange for something else instore not uniform as I had placed an separate order with M&S for the correct styling of school uniform.Not a different size, as was implied by a member of staff.Im now stuck with 2 skirts and 2 pairs of trousers that are no good to me as isn't the right styling for my children.The store manager wouldn't come over to speak to me either! I live 25 mins away from this store so is a 50 min round trip and is now my most local branch as Poole store is closed. Overal EXTREMELY disappointed in customer service and I will not be purchasing anything in this store ever again.

Not one pretty summer bra to be seen ! All dated and boring , very grim seeing as i cant get good brands now the department stores are gone in town , if you want new customers think of younger people !!! Ps im 56

A wonderful security lady working on the food court lower ground floor helped us today. My two children wandered off this afternoon while we were uniform shopping, they found this lady who helped them find me. She was extremely kind to them and congratulated them on finding a member of staff. She rewarded them with some percy pigs and they felt so proud and brave. I forget her name, but thank you so much, they'll remember today for a long time.

Didn’t actually go in, However got some good drone pictures 😄

A large store with a wide range of products. It's main drawback is that it's about 30 minutes drive away from our home. Fortunately we were able to find things that we wanted, as it would have been a waste of a morning if we had not. There used to be a local store which could be easily reached in about 15 minutes by bus but now this travel option takes 90 minutes or more. Obviously M&S prefer to make their potential customers travel rather than provide a local shop, which doesn't say much for its love of the environment.

My mother got me some flowers for my birthday payed 30 pounds. They got delivered with no note, and the flowers were damaged. The flowers did not open and just rotted as the days went by. I emailed M&S and they said they would send me a replacement, and this never came. I emailed then asking when was this coming, and they said that I had to send them a reference, when they had already send me an email saying they were going to replace it. Awful flowers Awful customer services Never use them again, and as I can see from the awful reviews I am not the only one.

Some staff helpful but lacking in stock of sizes

My favourite and best store loved just walking around looking at things in my own time fabulous.

The lingerie department does not cater for disabled customers as they are made to use the furthest changing rooms away from the Lingerie department and store entrance. Also I was told that next time I wanted to bring my elderly mother in to try on bras I should book use of a wheelchair from the castlepoint centre. Also if I had booked a bra fitting appointment I would have been able to use the fitting room on the department instead. However we did not need the bra fitting service as I was quite capable of helping my mother choose her own bras! My mother and I had our lunch in the cafe before deciding on buying some new bras on our way out. My mother and I felt uncared and unwanted whilst on the department and we were both left feeling upset and left the store without trying on any bras as my mother physically couldn't get to the fitting room after having walked to the cafe. I wanted to try on some special and sensitive adapted bras myself but it would have also been impossible as there were no seats for my mother to sit down on to rest either. The store layout and department management should be rethought as after this experience neither my mother and I would want to return to this store ever again. We never experienced this in our local Poole or Bournemouth town center stores. Nor did we want to buy loads of bras to try on at home and return the ones that were not suitable. So be aware of taking elderly or disabled people into this store. So their store motto should be DON'T GET OLD and TO BOOK ONLINE before you visit their store.

I visited Castlepoint store last Sunday to purchase shoes. I was initially helped by Chrissy on Ladieswear. The shoes I was looking at were loafers, Chrissy asked if I needed any help, I explained that I needed shoes for work and that they had to be comfortable. She directed me to the ‘good move’ range which are the same as Sketchers at half the cost! Sue S then took over reiterating the comfort and quality of a great design. Sue offered to look in the warehouse for my size which she didn’t have, immediately offering to order them for me to my local store. Nothing was too much trouble from either of these ladies. The service was first class & exceptionally friendly. I’m very happy with my purchase which cost a fraction of my usual work shoes.

Great mens suit/formal attire department. Visited yesterday and both Mark and Terry were on hand to size me up with their eyes and offer the most invaluable advice when shopping for something so important and yet difficult as a well fitted suit. Highly reccommend for off-the-rack formal menswear at great value.

Took a pair of shilds shoes back today what are 6 months old. Bearing in mind with days off for covid and holidays.. The sole is coming off the front of both shoes. Look good ecerywhere else. They refused to change them. I have 3 kids and all shoes are from tbis brance in castle point. Wont be rushing back to buy anytbing in the future.

Having worked there for 40 years I am very biased. Everything was great as usual

Very handy place to know about as the other shops are not to far away. I prefer the ms when it was in the square as they had seats to rest on for us elderly pensioners. I prefer the staff as it was in the square.

I find the M&S at Castlepoint brilliant. It always has the best menswear selection and I have never been unable to find what I am looking for, the changing rooms is very clean and upmarket with kind clerks attending it, and the shopping experience for the menswear is pleasant. The cafe at this M&S is very nice, good seating area and good food selection, the coffee is always very nice here and the pastries are delicious. Cafe is often very clean and the staff kind. The foodhall has brilliant selection of food, well laid out and clean I generally enjoy going food shopping here. The store has a brilliant selection of other departments too such as home wear and cosmetics. Customer services at this store is excellent and I look forward to coming here again soon. It’s definitely one of the better M&S stores in the U.K.

I want to take the time out to say a big thank you to Andrew who works in the wine department at castle point Marks and Spencer.He is a really helpful and polite,And has great customer care skill’s ,Nothing is too much trouble and he really is a great asset to your company 😊

I needed some trousers to wear to work (In a hospital) The lovely young lady, Janice helped me to find different sizes and brought me through some tunic type dresses to try with them so I could get an idea of how they would look with a work tunic. She tried getting different sizes as I am tall. Some of the sizes were out of stock unfortunately but she said I could order online. She was so smiley and helpful and nothing was too much bother for her. I managed to get one pair I liked in my size and will order the rest online. I felt very valued as a customer and I went away very happy. Thank you so much Janice!

The political correct wokey mob has demanded that M&S no longer be allowed to sell midget gems doesn't matter what their loyal customers think no wonder their going bust!!!!

Restaurant - food quite Luke warm. Couldn't eat it.

Very poor show. Brought some T Shirts. Didn't even take them out of the packet. Lost weight and previous ones were to big. Tried to change them for smaller sizes. Not in stock and refused to change. You wonder why so many M&S stores are closing.

Excellent service marilyn was an absolute legend very smiley and helpful Amazing xx

Went on Sunday. Bought tasty cake. Atheer was my cashier. He said my cake looks tasty. Made me very happy inside to feel that my decisions are valid.

Lots of choice. Looking for a particular item for birthday gift, found it easily.

Az ama kaliteli besleneyim hayat mottosunun adresi. 👍

Helpful fitting service for underwear.

Lovely cafe, had a fantastic lunch very reasonable price, customer service was amazing very attentive my only slight issue would be it was very warm and could do with aircon as a lot of customers where fanning themselves.

We went to the M&S Cafe as not much else in Castle point and i have to say M&S need to take a look at some of these reviews and see what their customers are writing. Many hit the nail on the head and actually tell them whats wrong with their cafes for free and it wont take much to put it right. Anyway my trip had the same issues,uncleared tables,Managers clearing with the phone stuck to their ears. When we ordered i was given a pager that went off and the person bringing the food would know exactly where we were sitting. Except the system doesn't work the pager went off and the guy passed our table several times, i had to go get him and all that time the food was getting cold. Poor menu selection and food availability this a place we only go as last resort.