Marks and Spencer Exeter Devon in Mid Devon

‘This is not just a Wedding Breakfast……this is an M&S Wedding Breakfast’ A very big thank you to M&S Cafe and all their staff today in Exeter. We popped in after our wedding for a quick cuppa with our parents and all the staff were so kind and attentive. Thank you to all of you for making our special day a little bit more special. Also a big thank you to all the wonderful customers who took the time to congratulate us.🙏🏻❤️xx

Excellent breakfast really surprised poached eggs perfection good quality ingredients 10/10 friendly staff good service atmosphere very impressed

My fish/chips not that good ,the fish yet to find out what fish it was, ,peas are hard,no vinger ,disappointed, not your usual standards 8

A big thank you to the staff at M and S who not only found the new hat my husband had left in store, but posted it to us as we live a long way away. Service above and beyond what might have been expected. I will remember your kindness.

I was very disappointed with the tasteless hot chocolate I purchased at the Exeter Cafe. The service was also slow. The Cafe is very popular though as it was busy

On purchasing my tea it was placed on a dirty tray and then i had to clear my own table to sit down. Not once in the half hour i was there did any table clearance happen. There was dirty dinner plates and food debris on vertically ever other table. I have to say i am very disappointed ☹️

l’m on a gluten free diet and there was NO sandwiches on offer !! Also tables stacked up with trays and cups in need of cleaning and this is only NOVEMBER! Terrible service, l had to get some food in the food hall down stairs and this was at lunchtime and they also only had two gluten free sandwiches too offer. Come on marks and Spencer’s pull your socks up …….

Very disappointed to be honest. Myself & a friend had purchased lunch in the food hall & wanted to eat this in the Cafe with purchased drinks. Blimey, you’d have thought that we had committed a crime! We sat outside & within less than a few minutes a lady came over to us & told us that we couldn’t eat food there unless it was purchased from the Cafe itself. My friend explained that she needed to sit down as she felt very unwell & that we would go & order something shortly. This lady was not too happy but accepted what we had said. Within another ten minutes of this happening, another lady came over (this time a younger person) & was really quite rude. She told me & my friend that we couldn’t eat our food hall items there because we weren’t paying VAT on it… I explained to her that we had just purchased a drink & I was about to go & purchase something else but she then said that we could finish our drink & have a ‘last bite’ of our food & then we’d have to put it away! It’s just… a bit rubbish to be honest. It was just the whole attitude of both staff members. I understand the situation with the VAT but come on… telling us that we needed to put our food away but we could finish the drink? It’s just a bit pathetic. I was so cross that I continued to eat my food hall lunch & thoroughly enjoyed it! The Colin the Caterpillar drink that my friend had was delicious though! Overall, the whole situation was unnecessary. If we had whipped out food from Lidl or some place else then I could understand it but you must really be bored to pounce on people like that so quickly for something so minor. No one died, just calm down!

Great service from the young man working on the till at lunchtime on 17/09/23, a real asset to the m&s team. The hot chocolates and cheddar omelette ciabatta were delicious and reasonably priced. Thanks all!

I sat down with my coffee only to find a very rough table surface. Many small areas were lifting. I cannot see how it can be cleaned to ensure it is hygienic. The Master Barista started making my coffee. The assistant walked away. Another customer came & he asked what she wanted to drink. He then ignored my coffee, made her drink, gave it to her & then went back to preparing my coffee. I waited longer for my coffee. This was not as case of efficient multi tasking.

My wife & I ordered 2 cream teas. Unfortunately, they’d run out of strawberry jam - all they had left was one pot of raspberry jam and one pot of marmalade! My wife, feeling adventurous, had the marmalade and I had the raspberry jam. It wasn’t as bad as I expected. The tea was nice too.

I have always liked this cafe though huge queues at times as only one person taking orders. It is beginning to look run down. Looks like some of the chairs have been replaced however the tables are dreadful. Surfaces wearing through. Not a good ad. Good always good and the hot chocolate

Disappointed. Ordered Eggs Benedict. The Englush muffin was barely toasted. I waited a reasonable length of time for it, certainly enough time for my table to be cleared. It wasn't. The person clearing them was very slow and made no attempt to clear my table. Not acceptable to have others used items in the table. Frankly most M&S cafes operate this way. I'm going elsewhere in the future

Popped in for a decaf coffee but they didn't have any so tried a decaf tea with soya milk. Probably one of the worst cups of tea I've ever had. Loads of cakes but only one vegan option which I didn't fancy. Considering this store is starting to do ok with vegan options in the shop, I was staggered by how far behind the cafe is. Surely M&S must have an environmental policy that ensures they offer more planet friendly plant based options.

We visited this cafe yesterday for coffee and fancied maybe a scone or bacon roll or even just some toast & jam. We were told there was no GF breast but we could have a GF roll ( sold separately) and bacon brought out on a plate. We opted for this as no other apparent option. The roll was like concete, the bacon was nice.. but basically i was charged £4:50 for a couple of slices of bacon as the roll was inedible. Come on Marks & Spencer!!!! You can buy in GF bread… not all GF people are coeliacs!!!! Options should be there. I probably won’t visit again totally inadequate.

Slow service in the cafe today. Took ages for my toastie to arrive (which only needs a couple of minutes to reheat as its already partly cooked). It wasn't very busy when I arrived but people did quickly start coming in after me and there were people being served their food before me, that arrived after me. The ladies were doing their best but they looked quite stressed. It normally quite good so shall presume an off day.

I asked for a turkey and bacon toastie not advertised as having cheese in it so I asked about cheese and yes it contained cheese. Asked could I have it without cheese as I can't eat it. No it comes prepared and they can't remove the cheese so I decided on a bacon roll. Sorry no bacon ok.i will have toast and marmalade sorry no marmalade. The coffee was strong and bitter not nice at all. A most awful morning I won't be going back.

22oct 2022 , main Exeter branch restaurant. Just gone 12 noon very busy . Queued for a few minutes , staff member on till took order ,polite and helpful explained wait of 15/20 mins which I said fine. Two members of staff (management/supervisors) were delivering food as quick as possible with a smile . When our food arrive the lady (black and white dress) apologised for the delay and offered us a free coffee. The food arrived in the time I was told and was upto normal high standard. After a disastrous visit to boots in Torquay on Thursday it was lovely to have such amazing service.

M&S are still the leading department store around ( They use to have some competition in Debenhams which is sadly now closed). The staff arewell trained and well presented. If I had to make a negative observation it woud be they do not stock clothes for the larger man. Their food store is fabulous with top quality products.

Stopped in at m&s cafe st Thomas today for cup of tea what has happened to m&s staff there were 4 of them behind counter none of them customer friendly considering so many staff took ages just to be served with a hot drink & not with a smile either if they don't like their job why don't they look for something else honestly more training needed by m&s for staff to be more customer friendly really felt like I shouldn't have been there & was an inconvenience to them it's just rude I ask politely & add a please & thank you why don't staff do the same won't be going in there again.

I have visited many M&S cafes in many locations over the years and on a family day out decided to have lunch at this location because i have always been impressed by the food and the service. Not this time! Having queued for a good 10 mins i decided to try the fish finger ciabatta with chunky chips and a cappucino. When i finally got to the counter to place my order i was told there were no fish fingers so i decided on oak smoked bacon only to be told `nope none of that either`. When i asked what they did have i was told i could have a sausage ciabatta as that was all they had. Having paid for my items i sat down and waited to be called for my coffee.After 5 mins my daughter went to counter to ask if my coffee would be long only to be told it had been sat on the side since she made it. Having carried my coffee to me it had to be instantly returned as the rim of the cup had a thick layer of lipstick on it. Was a fresh one made?No.It was just poured from one cup to another. After an eternity my ciabatta arrived. I have never seen such a small roll in my life with what looked like 2 tiny sliced in half chipolatas,not sausages in it. I waited in the hope my chips would not be long but after another 5 mins and still no sign decided to eat the roll before it got too cold. As i lifted the roll to my mouth and went to take a bite all i could smell was rancid meat. I thought i would take a small taste just to be sure and spat it straight back out again. By this time and still with no chips insight we gave up and left having eaten and drunk nothing. This cafe is a disgrace to the M&S name and looking at reviews it has been for a long time. Staff had no communication skills,the food was vile and we certainly will advise anyone we know that are going to Exeter to avoid it like the plague. M&S you should be ashamed.

Last Saturday I had a coffee in M&S café, Exeter. The person serving me spilt coffee in the saucer but did nothing. The coffee was not very good. The previous Saturday I had a very pleasant coffee.

Needed a hot drink and small cake after shopping and this is a good M & S Cafe. Pleasant staff as well which helps

I have used the M&S Exeter High Street Cafe for years as I have the free drinks vouchers. Originally the service was quick and the drinks were hot! Since then the service has deteriorated. Cannot be down to Covid as it was like this before...

Queue always here, such slow service, and then the stress of finding an empty table by which time hit dishes are cool very disappointing

Our yearly visit to Exeter, includes the visit to M & S. And once again we were very disappointed. 1. The Cafe... long queues, only 1 person at the till, he also despite the queue, was telling people of the offers at M & S,...

It was a pretty miserable day when I visited Exeter and I couldn't really be bothered to walk around looking for somewhere to eat so I came here. The food is pretty much what you get in most branches - sandwiches and soup with a...

I rarely go out for lunch but after a miserable day I thought I’d treat myself. After waiting over 10 minutes in the queue, I asked the young waitress what dairy free options were available. She didn’t know and had to ask a colleague which...

This was my first visit and quite frankly I was extremely disappointed. To start the queue was very long and there was an extremely poor selection of gluten free options. This seems very surprising as there is an array of gluten free options in the...

The food was good and at a good price but it was so busy at noon on our visit.Tables not clean and staff rushed off their feet.

Usual good standard of M&S fare. We ordered a toastie which seemed to take ages to arrive. Staff were pleasant at the counter. As it was busy tables were not being cleared quick enough, although customers are encouraged to put trays on a dirties trolley....

Allow plenty of time for this M and S cafe in Exeter. It has a lovely view of street and Catheadral and street. The bacon rolls are delicious and great value. Best to go mid afternoon for a shorter wait.

Talked my husband into coming here for a coffe instead of walking up to John lewis MISTAKE!!! After queing for what seemed a lifetime I got my coffees only to find there were no teaspoons or brown sugar. When I told the assistant she went...

Popped into the Marks and Spencer Cafe for a cuppa and a slice of cake. They also sell small snacks and pastries too. Service ok and was nice to just relax in the seating area for a while to rest my feet.

Hi visited today at approximately 2pm. Even though only two people in front of us in the queue the service took forever. Toasted sandwich was lovely, tea was dreadful and lukewarm, would normally complain but after the time we waited to be served couldn't waste...

After waiting a long time for the breakfast we finally got it and it was stone cold which was odd as the plate was very hot so hot plate cold food. And for the price we paid for this we only got very small portions....

Larga espera después de haber ordenado un almuerzo y sin cuchillos en la bandeja de cubiertos. Le dijeron que estaban lavando y esperaron 10 minutos antes de que apareciera el cuchillo. Me senté cerca de un lugar donde recogen y apilan las bandejas, la mujer que trabaja allí. Golpeó y estrujó cosas toda la comida. No era pacífico y el personal me pareció miserable cuando pedí el cuchillo.

Stopped into M&S; one Sunday whilst out shopping. Disappointing! Queue extraordinary long and slow moving given restaurant wasn’t over busy. Lack of glasses, knives and serviettes at collection point. Tables being cleared but not cleaned. Not up to expected M&as; standards.

Visité M and S cafe con mi mamá porque teníamos un día de compras por delante.

Por lo general, pop aquí cuando compras en la tienda. Bastante caro. Solían dar puntos de fidelidad a las bebidas calientes cuando se llenaba la tarjeta, pero eso fue desechado. Solía dar café y pasteles, creo que con la cuenta bancaria de M&S;, pero a pesar de que tengo una cuenta bancaria en los últimos años, nunca he oído hablar de este beneficio. Siempre tengo una galleta en el platillo con moca o café, pero esta semana no hay galleta. Las cosas como el galés rarebits que recoges y pides para tostar son demasiado caros y ahora las rebanadas de pastel han subido a 3, algunas extremadamente pequeñas también. Optamos por la rotación de la manzana esta vez porque cuesta mucho menos que el pastel, también los bollos con mantequilla son buenos cuando están calientes. Desafortunadamente la mayoría de los cafés en Exeter son caros.

Busy Saturday and only one till working. Staff hanging around behind counter but can't do anything. No apology just told everyone "this is how M&S; want us to work". Won't be coming back. No wonder why this company is in trouble. Zero customer service or care.

Good cafe, good choice of snacks. Very busy and quite noisy. Plenty of room. Service a bit slow and pretty ordinary.

We frequently pop in hear for a bacon roll or coffee and an iced bun and are never disappointed. It is starting to get very busy due to Christmas. Food good, coffee perfect. We ar3 satisfied customers.

I have no idea who designed this cafe but they have no diea of the problems facing a queue of customers on a busy lunchtime. The counters do not join up so that when there is a queue you have to hold your tray until you reach the next one before you can out it down. The cold food is miles away from the queue so if your on your own, if you give up your space to grab a sandwich or cols drink the chances are you have lost your place. The coffee machine was broken. There was only 3 members of staff one taking orders, one making drinks and one taking out hot meals from the kitchen. I stood there for over 20 minutes holding a tray, how the elderly manage I have no idea. The cafe was so cold I had to put my coat back on. If you want a pleasant experience for lunch I would give this cafe a miss!

After a busy shopping morning, my friend and I popped into M and S cafe for a quick lunch. What a mistake. The long queue for food was slow-moving, and when finally it was my turn to be served, I was told to expect at least a 30 minute wait for a sandwich to be toasted. We had a cold, tasteless scone instead. What is going on here? Our experience here will help others queuing in future as we won’t be going back. Ever.

Visitamos para el almuerzo rápido, bastante concurrida pero mesas libres. Después de una larga espera nuestra orden de bebidas fue tomada, el servidor no tomaría nuestra tostada, dijo que teníamos que esperar hasta que llegáramos a la caja fuerte. Finalmente llegamos a la caja fuerte, nuestro té probablemente estaba cocido, nos dijeron que era una espera de 40 minutos para que se calienten nuestras preparaciones preparadas. Cuando se nos preguntó por qué nos dijeron que solo tenían 3 hornos, entonces tendrían que esperar. Habría esperado 40 minutos para una buena comida, pero no una toastie ya hecha para calentarse. Salimos, encontramos otra cafetería ordenada comida y comimos dicha comida antes de que nuestra comida hubiera llegado a M&S; cafe. Es un problema organizativo, el café necesita desesperadamente a alguien sensato para reorganizar los procesos, ya que el servicio es sorprendentemente lento incluso cuando el café está tranquilo.

Good way to sit and relax with friends after an afternoon of shopping. It was quite crowded when we were there but service was prompt and efficient and there is always seats available. Good rest area.

The M&S; cafe is fine for a quick meal the food is always good and so is the coffee. It just lacks atmosphere. It is rather cold and dull which is a pity as they have an excellent view of the town. It could do with an update

Popped into cafe for a hot chocolate which was lovely but they were short staffed. We had a long wait,all staff were working hard but there was a long wait. The tables unfortunately were not cleaned very quickly as they were very busy serving.

Came in for a tea and cake with my mum today (15th September). We were served by the loveliest lady. I think her name was Marie. She over heard my mum mention my milk allergy to the young girl behind the counter. She instantly got out the book with all allergens and showed the young girl how to find things. There didn’t seem to be anything I could have but Marie offered for me to get something from the shop floor if I wanted and said it was good to learn of the need for dairy free and would feed it back. We then sat down with our tea and sandwhich for my mum. Marie then helped an elderly lady with her order and to her table. Outstanding customer service and a member of staff you should be really proud to have.

Fuimos a tomar café y el personal de mostrador arrogante y grosero la mesa a la que fuimos había sido limpiada tenía trozos de comida cada donde el café era el peor que hemos tenido en mucho tiempo es esta m y una o una cuchara grasosa

Very good coffee and an excellent scone. A very welcoming cafe with friendly staff and a good selection of cakes to complement the coffee.

Para disfrutar de un tiempo de descanso agradable y relajante y un refrigerio, no es necesario gastar mucho dinero en una elegante sala de té en el Reino Unido. Nos fue bien subiendo al último piso de Exeter's Marks y Spencer, donde acurrucado al otro lado estaba el típico café de M & S. Nada sofisticado o pretencioso, solo una habitación práctica con mostrador de comida, mesas y asientos donde los lugareños se detienen para tomar el té y comidas ligeras. Para nosotros, fue un retiro del concurrido centro de la ciudad de Exeter. Pedimos nuestro sencillo té y bollo, luego trajimos las obras a una mesa en una modesta terraza exterior y disfrutamos de los placeres simples de la vida y los viajes: una mancha de té y repostería, un poco de sombra en medio de una ola de calor de verano, conversación tranquila , y la oportunidad de descansar pies cansados ​​sin ser molestado por nadie ni nada. Gracias, el icónico M & S de Inglaterra, por ofrecerle a la gente común, incluidos estos visitantes del estanque, un disfrute de la vida superior a la media.

Whilst shopping in Exeter we popped in to the Cafe @ M & S for coffee and a snack Delicious coffee and a tasty toasted sandwich Friendly and helpful staff - always make you feel welcome A great place to stop for coffee and snacks

This restaurant facility is very popular and can get incredibly busy at peak times .....meet early for lunch ! Advisable to find a table before joining the queue for food as often see people carrying trays with no available seating . There is a good choice of [ reasonably priced ] snacks and main meals . Service can vary and sometimes have to wait a long time to place orders ....the only downside here .There is a very limited area of outdoor verandah seating . Toilet facilities are a little walk away at the back of the store but on the same level as the restaurant.

If you want to queue for a Cuppa in mediocre cafe settings come here. They need to sort out their processes here as the queues are unacceptable and the coffee is not that brilliant. Tables need clearing more frequently too!

This Marks and Spencer is well laid out ,easy to find the just what you want without looking around for ages, Just dissapointed that per runa seems to ahve almost dissapeared ,in all the M&S; what has happened ? it used to be a little bit different from the rest of the ranges ,but now there is very little to see, do miss the full range, But apart from that the store is good although still nedd a few more staff,

We often po in to m&s; cafe for drinks and lunch, but today we decided to try the breakfast. What a massive disappointment. I had scrambled eggs, which was like eating polystyrene. No choice of toast. My partner had the cooked breakfast which was just as disgusting. It was really dry and the mushrooms were raw. We will not be returning for breakfast. So upsetting.

Great idea to have a coffee and cake in M and S but don't bother the queues are long and the service is really bad....

We had walked all around Exeter, from the Central station, and needed a pit stop. So good old M&S; came to the rescue. A cup of tea,coffee, hot chocolate with a snack for each of us hit the spot. Prices generally reasonable, although £1.25 for two chocolate biscuits was not my usual value for money experience, but they did taste good.

Popped into M&S; cafe for a coffee whilst waiting for an appointment.

Very slow, miserable staff, not very nice food, small helpings, tables dirty and so on. Come on M&S; this is not what is expected.

Always a long queue and do not seem to have the process right as far as serving coffee. Amazes me why people still use the cafe

Called in for lunch and opted for the All day breakfast. It seemed to take a long time to place the o.

Mum and I went for lunch. We had to sit at a table that hadn’t been cleared, so I cleared it. I totally get that it can get busy on a weekend but it didn’t seem as busy as I have known it before. The table next to us didn’t get cleared for over half an hour. The staff weren’t in a hurry to clear tables when they weren’t very busy. When our food eventually came it was nice. We’ve been a lot of times and it’s usually really good but we felt let down on this occasion.

I was looking forward to taking my wife out for a much well earned coffee to be met with poorly trained staff.

Called in to Marks & Spencer's cafe as a break from sale shopping Found a seat with great High Street views and enjoyed a delicious, wholesome and tasty soup with coffee latte Staff were friendly, welcoming and friendly Will be back very soon

It was like a scene from a Victoria Wood sketch in the Marks n Sparks cafe just before Christmas - crowds of ladies of a certain age lunching, with bags of shopping from the Edinburgh Woollen Mill and Lakeland, first queueing for all the seasonal...

Popped in mid afternoon to grab some shopping and thought we'd grab a quick cuppa before collecting our son from school. Bit of a wait, about 5 - 10 minutes, friendly lady, called Dee I think, she was very polite and helpful, but she was the only lady really doing anything. The que was about 3 deep, yet she was trying to manage it on her own, other staff appeared to be in a daydream.

I was disappointed I'm afraid. M&S; is a trusted brand but the restaurant lets it down. it was Sunday and the staff were unfocussed. A member od staff broke some china, did nothing and merely laughed. Warned of 15 minute delay it was nearer 1/2 hour. Ordered soup and a toasted sandwich and it simply stood by the till untouched.

A coffee break needed, M&S; close by. Service was very good, coffee nice and hot. Food menu looked expensive so shared a carrot cake. Very nice.

Visited the cafe at 2 pm on a Saturday, half the tables empty but still covered in dirty dishes, but...

Ho fatto un veloce spuntino prima di riprendere il viaggio verso North Cornwall, cibo di buona qualità e caffè buono.

Thank you M & S for a birthday cream tea

Situado en el centro de Exeter este café es típico de la mayoría de cafeterías de alta tienda street con una excepción que se especializan en productos de servicio que están disponibles en sus mercados. Siempre ocupado el café sufre de largos retrasos en tiempos ocupados, pero el personal amable y comprometido. permanecer

Absolutamente horrible. Vi staff​ llevar un tenedor". Luego una cuchara luego una taza" y cada vuelta ignoraron los platos sucios en todas las mesas vacías. Venga a M&S; elevar el juego y emplear personal que estén dispuestos a trabajar, son experimentados en espera y saben cómo levantar una sonrisa. Café nos llevó 10 minutos llegar, un sándwich tomó 29 minutos. Absolutamente ridículo

We were in Exeter with our grandson and thought we would call into M&S for a coffee and a nibble. The coffee was fine as was the cheese toastie albeit the usual standard M & S fare. The M & S coffee is okay but never that brilliant and the toastie was average. The staff were very pleasant and polite.

The coffee is great but there are never enough staff. When you are in a lunch break they should have the barista open where you can just purchase drinks. It would makew a lot of sense

We like Marks & Spencer for its food and clothes, and thought we'd take a break from shopping by having hot drinks in the café.The drinks are good quality and the little shortbread rounds are a nice touch, but the service is always slow because insufficient staff are on duty to cope with the queues.The place was clean and the chairs comfortable.

We have tried to get two takeaway coffees recently, once yesterday and once the week before. Yesterday the queue at 11 am was out the entrance, so we decided to do some shopping and try again about 15 minutes later. Still the same congestion so we gave up. On the previous time they had no lids for the large beakers, so had to make do with mediums. Not a good experience and bearing in mind the amount of competition from other places in Exeter sad to report about M&S.

Went shopping yesterday in Mark and Spencer. They always have nice clothes. on offer. But still recovering from trent at xmas. After a good look round needed a coffee. This store did not disappoint. Good selection on cakes. The coffee shop was a bit busy but worth the wait.

Warm undercooked food is potentially dangerous. Our jacket potatoes had been precooked to death. Tough a a rhino hoof. And less appealing. But not heated through. Chalky tasteless. Beans warm just. Salad poor dull limp. Staff stressed to a dangerous state of aggression. Can't understand why marks with its high food store quality has failed to capitalise on a captive market. It's a deeply unpleasant experience. And this is not my first time in this particular establishment.

After queuing for quite a long time I ordered 2 soya lattés to be told they were out of soya milk. I then asked for a choice of teas, peppermint being one of the choices. I asked for this and was then told they had also run out. I haven't a problem with them selling out but they need to put a sign up before wasting people's time with queuing. I doubt the manager would be as satisfied with themselves running out of cows milk.

First time I've been in here and I thought it was very nice , it was very busy , waitress not even having time to clear tables between customers . It was a little pricey but lovely, I had mince pie and brandy cream and my mum had a fruit scone and a pot of tea for two , total was £9

So dofficuilt to get round staff not helpfull at all difficult to find way in store with NO help from staff at all

After a lengthy wait in the queue, we were served by a friendly member of staff and ordered our afternoon tea. The selection was good and good value for the money. We would visit again!

Took my son down to Exeter to visit friends so took the opportunity of afternoon tea, me and my friend are fast becoming the experts on a good afternoon tea, and I have to say this one is not far from the top of our most enjoyable, priced very reasonably at 16.00 for afternoon tea for two we were not disappointed, sandwiches were soft and flavoursome , secrets were plentiful and satisfying and topped off with beautifully cooked fruit scones jam and fresh cream we could not have asked for more, two pots of tea with enough for 3 cups each , m&s u need to hamper these up and sell them ready to go in your food outlets x amazing

Not our first to this Café and we hoped lessons maybe have been learnt, sadly no is the answer, first the flooring has tape running over cracks in the floor covering, secondly the drinks only service till, now appears totally mothballed, no doubt due to insufficient staffing levels. We found the place to fairly empty, but again tables had gone without clearing for many hours and it was noted the half hearted approach being taken by the member of staff now engaged in clearing up. Only one member of staff was behind the counter serving and two people were queuing in front of us, what a disorganised way of working, everything took an age to do and that included providing the person in front of us with a pot of tea. Even selecting and placing a slice of cake on a plate for customers was made in to a major operation. We tried the St Clements Cake, not many slices out of it, so not on display the whole day, but sorry very dry and of little taste or substance for the £2.85 being charged for it. Opted just for sandwiches in the belief ordering anything hot would take an age to be served. After we sat down, other people can in to find nobody serving, so they walked out without making a purchase.On using the toilets we could both smell and see they had not been cleaned for hours, a look on the record sheet, showed the contract cleaners last checked on them some four hours earlier. Management were informed however they continuous talking amongst a group of three of them about their forthcoming holidays had total priority in their minds, not interested in the state of the toilets or the fact M&S with our money were employing cleaning contractors who were not fulfilling their contract. The prices now being charged for food and drinks in this Café are no longer justifiable given, the service levels and quality of the products on offer. This Café lacks any real ambience and projects a very dull image.

The café at M&S used to be a firm favourite but has really gone downhill. Coffee like dishwater and extortionate prices for poor quality hot snacks. Cakes are ok but expensive in comparison to other high street coffee establishments.

Popped in for a coffee and a sandwich. Both were fine but when my wife went to the toilet , the cubicle door was hanging off and the floor was covered in urine.When she reported it to a supervisor , he seemed quite unconcerned and not at all grateful to be warned of a serious hazard.

A packed Friday lunchtime with hardly a table to spare. Long wait for a mere soup that looked good but was small in quantity and very bland tasting. Cappuccino likewise when asked was it normally this weak was told that as it was a small (but quite large even so) and therefore had only one shot of espresso and tasteless froth on top. Sorry but I am used to a proper Italian cappuccino and this was a million miles away. Will try Dingles or john lewis in future!

Popped in after a bit of shopping. Good to see the tables cleaned quite regularly and both the coffee and the food (sandwiches and cake) were most enjoyable. Spectacular? No. Just waht we needed at that time? Absolutely!!!

The food is what you can buy in the food hall in other words ready meals, sandwiches, soups, toasties etc. Had Cumberland Sausage toasties, nice and tasty. Service wasn't quick, considering it was only prepacked toasties was disappointing. Coffee was good, clean and tidy but dull decor. Was quiet (Sunday Lunchtime) so for once could get a table by the window. Would visit again, but menu will always be the same.

There is limited outside seating. The menu is quite varied and the meals, snacks and drinks good value. However this is always very busy and sometimes there are queues. Service is usually quite quick though. There can be a wait for tables and for them to be cleared. If you have an M & S card the added bonus is it adds to your points total.

Sehr gute Herrenhemden, Anzüge und teilweise auch Schuhe.Früher erinnere ich mich an eine sehr gute Lebensmittelabteilung

Generally the staff & service is fine. The issue I have is that the tiles on the floor in the small balcony area are at the moment not fixed in position & can move. The result can be one or more gaps. A while back my chair leg disappeared into one such gap. I mentioned it at the time. At a more recent visit I noticed another gap had appeared in the same area. These gaps are sufficient for a chair leg to drop into. I suspect the gap could be a problem for a high heel on a shoe or a walking stick. I think there is an accident hazard there & I look forward to the store ensuring such does not happen.

Een wat grotere M&S midden in de stad. Veel aanbod over diverse verdiepingen heen. Een restaurant , erg druk trouwens, was er ook. Plezierig winkelen!

Visited on 22nd May 2015 for morning coffee and cakes. Service was efficient and quality of food and coffee was fine. A very good alternative to the many high priced coffee shops.

We always go into M and S for a coffee and croissant when we are in Exeter. Yesterday was disappointing. Firstly all the croissants etc were on open plates on the counter so close to everyone walking by and breathing(and possibly coughing) all over them. We tried to take one from the bottom!Surely they should all be covered as they are in the Willows store in Torbay. The tables were not being cleaned properly by the staff and they didn't seem to notice rubbish on the floor.I know we will go back as we have Premium Club hot drinks vouchers! I just hope there will be some improvement in their hygiene standards.

Why oh why is the cafe in the Exeter store so dreary and depressing? Other M&S cafes are bright with some stylish furnishings and decent layout. Not this one. We only decided to make use of it because we had been to the excellent in store bank and it was raining heavily. How disappointing. The dreary weather was in keeping with the weary sad cafe. Also it was so cold. WHY?Do M&S bother to listen to customers? The store itself has benefitted from a major facelift and the cafe now looks even worse. The sandwich and drinks were okay but there are plenty of more welcoming places in Exeter.M&S have a food outlet at Exe Bridges and the cafe is bright and modern so why not in the town centre store?