Marks and Spencer Cafe in York

Friend fell whilst on escalator 12th December 2024. Can't praise staff enough. Help was immediate. Care given to friend was excellent. A big thank you from both of us.

horrible, rude staff, making jokes about me right infront of my face. absolutely disgusting.

Best place to buy up-scale salad fixings.

Very thankful to Christyna in womenswear who was extremely helpful on Sunday and made my visit a positive experience. Other staff on the tills also really lovely too. Thank you

Great M&S; espacious, very kind staff, always a nice experience. And it is a big one, with a department store upstairs. Pitty they have a limited opening times if you compare this with some others but personally I got used to this. Very recommendable.

Good place for shopping and souvenirs, although a little expensive

This was (is) the perfect stop for any families touring York, as we did, for various foodstuffs to bring back to your hotel room... the supermarket has a great selection and variety of things, from ready-made re-heatable meals to snacks, and all sorts of beverages. It is ideally situated by the Shambles

I'm a regular customer and I usually go to the MS bakery and get a signature sourdough every week. Sometimes when the cut sourdough is sold out, I take a whole one and ask a bakery staff to help cut it. However, today two staff of the bakery acted quite rude - they refused to help me cut the bread and said the store NEVER do it for customers. I explained that I have had the bread cut by the staff almost each week, and they insisted in very bad attitude that I must have went to a different store: 'other store do this, we DON'T!' I'm very disappointed by these staff's behaviour. If it's a MS policy that the bakery does not help customer cut bread, they should say it is a store policy, it looks like they just don't want to help.

very rude waitress in the cafe, let them take training on how to deal with the customers.

A convenient m and s in a central area of york! Can get quite busy sometimes and the self checkouts may have a queue! Staff a very helpful and generally friendly!

Today we went to the cafe in M&S we Bought piece of cake and sat and then I had ice cream from their shop ground floor، the woman in the cashier came toward us just said you can't eat this here, We told her but we bought a cake from you And then she came again and took the plate of cake , and just looking toward us like if she doesn't have any job just us, so rude, can't you learn to talk with people and deal with them in a good way, I didn't hear before that's not allowed to eat something in the place and it's from your shop and even if it's she can speak and behaves good to tell us the information.

I’m afraid that as always these loos are over subscribed & the wait is almost unbearable because of the smells emanating from the disabled friendly loos. It’s been like this for years but was especially bad on Saturday 6th April. Please do something.

This supermarket has always been my favorite while living in the UK. I can always find the food I want and of a certain quality.

Very large M&S with very good stocked shelfs and plenty of choices

Stop asking people to use the self service tills when purchasing clothing. We want M&S not Tesco service. People want service not self service impersonal tills.

Traditional city centre M&S. this one is spread across four floors; naturally they put the men’s stuff at the top. Seems to have had a recent refurbishment, with funky lighting and new shelves in the food section. Ooh. The food section really is very good though. Good selection of sandwiches. Better than Liverpool M&S offers. Enter from two sides; from the front and from the side. The latter gives access to the Golden fleece and is near the Shambles. Selection of men’s jeans is quite poor. Better jeans for the people. Also more traditional shirts with patterned fabric please. York used to have a separate M&S men’s store in the Coppergate Centre. And a C&A (ahh.. 😻). Those were the days.

I like the salmon & cream cheese sandwich with pickled onions and spinach from Marks and Spencer café very much! I also tried speck which was delicious. Spanish jamón was also looking tasty. I think it's a great shop.

Since the demise of the Hull M&S, the York branch is the closest to home (30miles) if I want to buy clothes or homeware from M&S. I quite like the York branch as the clothing etc is well presented and I can usually find what I want. I haven’t used the cafe for a while but it was okay. The toilet facilities, as always, cramped and crowded. Really need some unisex or more female toilets. I like the Food Hall; it’s not the largest but they do carry a good range of products including gluten free and the fruit and veg is good quality and a decent price. When I visited earlier today there were huge queues for the many self service checkouts; as far as I could see there was only one member of staff trying to keep on top of that. This M&S does still have a few ordinary tills which I hope they will keep; staff on these are always pleasant, polite and cheerful.

An great selection clean and overall organised!

Came in for a bit of shopping on a very cold day. God's waiting room was moderately full. Five members of staff on the order point talking about a staff issue. I was ignored despite the absence of a queue. When I did get served the staff continued their chat and turned their backs on me. The vegetarian breakfast was promptly delivered and hot except of course for the Avo. It was very tasty but the one at Vanguard was in a much nicer setting.

Always a pleasure to shop here with great value and selection of goods on offer. It's a must when I visit York and the friendly staff and service is the best end to shopping trip. I've never found a issue yet to complain over after going there for years. If only the other shops would be like this one. A huge thank you for your service.

Its your basic multistory marks and Spencer. There is a nice cafe upstairs, and bathroom on the same floor.

Amazing market store in the heart of the city center

Got food at the cafe and it was pretty good. Fish and chips were a good portion and enjoyed it thoroughly. Tables were cleaned when we reached one however the toilets always have a massive queue and are on the top floor at the back but overall a big shop where it looked very appealing

Visited the York M&S cafe yesterday for lunch . I chose soup and my husband chose a ciabatta bun sausage sandwich . Soup was lovely but the sausage sandwich was un- acceptable… it came on 2 slices of brown bread with 2 sausages in therefore half the sandwich was just bread !! I didn’t not think by any means did it warrant the cost I was charged and the fact it wasn’t what had been advertised

I was most offended today to find out the new marks and Spencer company policy is to only let customers of the cafeteria use the toilets i was taking my elderly disabled father for our Friday shop at the Parliament st branch when after going to the very top floor to use the conveniences only to find they are all out of order yet when allergy lady approached the same conveniences a female member of staff allowed her to use them is that right i think not, very offended we were

This was my favorite place to shop when i lived in York, it was huge with a decently sized food hall (and super yummy fresh bread!!). But by far my fav was the clothing section, there is a whole floor for jeans alone! no kidding that's how big it is. Lots of choices and a great size selection they also carry makeup which a lot of mark and spencers do not.

I have had a fantastic experience with a measure and fitting with Mandy. Fantastic

The employee who dances in the front is very friendly. It's expensive, but some things here are really good. I recommend the extremely chocolatey sponge roll.

Big shop and it is nice and clean. Customer toilet facilities are available

the toilets had a very long and slow queue

Well organised store easy to access sadly the toilets was confusing when the lock was wite when people was in the toilet and red when they was no one in

Lovely store. Fantastic selection of food.

Came to the M&S cafe for lunch whilst on holiday. I wasn't sure at first as I thought it wouldn't be as nice as a tea shop or cafe but we really enjoyed it! Excellent selection of gluten free food, delicious hot dishes and good options for small children too, and plenty of seating. Cannot fault this place, it was great!

Excellent food hall. A really good choice of delicatessen meats. The cheese section was also very good. There are plenty of self-service tills available. The tall, young English lad who helped me with an issue on the till was great.

Lovely staff, often shopping there :)

Great city centre Marks and Spencer. Whether your picking up some food shopping or buying some clothes this is such a convenient location, right in the city centre.

Top. Sehr gutes Angebot. Besonders für Touristen, denn man findet ein sehr reichhaltiges Angebot.

Why oh why oh why have they reverted to their abominable piped 'music'. If the aim is to get shoppers through quickly, it works in my case! Turn it down... better yet OFF!

Visited this place in Aug 2022 was advised of a 20 min wait for food. Fine we knew what to expect, but after over 1 hour of promises and watching all the later tables being served and leaving our basic food arrived all wrong. Took over 2 hours to get fed. The manager did refund in full when I complained we were only wanted jackets and paninis not the usual m and s service

Great day out, was able to buy all i needed in one place, which I can't in Hull. Its a pity M&S had to close it's Hull store.

Very large and busy store with food prices ranging from very cheap to overpriced. Aisles are confusingly labelled so I go to one labelled "soup" and find no soup but later find soup in a distant corner. Self service checkouts tell you to put items in the unmarked bagging area and the screen indicates this is to the left when in fact it is to the right. Why do supermarkets do this ?

Really good food hall with lots of choice and always have seasonal products in stock. There’s also a large clothing & accessories department upstairs with café and toilet facilities.

Large selection of food stuff. Spacious store, and staff was helpful. Loads of check-outs. Produce is fresh.

It was ok girlfriend tried to use the toilets only disabled working waited over 20 minutes could have ended in disaster

Excellent department store set out in typical M&S style of course. Free customer toilets and a popular cafe. Staff are always attentive and polite. The toiletries area is very good and they sell some really good quality clothes. Always pop in here when in the City.

Me and my daughter got fitted for bra’s today at M&S York and I was very impressed with the service. My daughter can be quite shy and was really put at ease. I didn’t feel rushed and I felt like the store assistants really took their time to do a thorough job. Like I said I’m really impressed.

Excellent range of great quality products and fantastic and helpful staff

I’ve only got one word to describe this cheeky little delight- wowie! What a phenomenal supermarket this place is. From the customer service to the products sold- 10/10 all the way. Unfortunately the prices were a bit of an abomination. Please cater to the less financially inclined.

Love this company not only cos I work for them but the food is amazing

Large queue at cafe, due to length of time it takes to make each cup of coffee. No way to bypass queue if you don't want a hot drink. Good food, arrived quicker than the cups of coffee.

Good and extensive choice of quality products and produce

It is VERY VERY rare i leave a bad review, but this time WELL here goes. I have NEVER visited such an unorganised M & S cafe. It was a nightmare for all this day. So many wondering what the hell was going on. You had to que to be seated, which would have been no problem, had there been a sign asking you to do so. But no, there was NOTHING to indicate this. 1 poor lady was rudely told she COULD NOT just sit where she wanted and HAD TO go back and wait to be seated. ONLY THE TO BE SEATED A FEW SECONDS LATER IN THE SAME SEAT SHE HAD JUST BEEN RUDELY EVICTED FROM. By the SAME rude waitress. Not only that, there was not enough staff serving at the counter and it took 20 minutes to serve 8 customers. When i FINALLY arrived at the counter to be served, i asked for a Flat White Coffee and a Black coffee. When asked if filter was OK for my black, no issue. UNTIL i asked for large ones. To be then told "" Oh no, they will have to be double shot coffee,s and no flat white but a Latte."" WHAT ???? She then fannied about cancelling the till order and re entering it all. Oh come on, WHY no do 2 large black filter coffee's, with a side of milk. Its not actually rocket science, or is it. Never had this coffee issue at any other M&S cafe, so why here. ??? Yes it was a busy time, yes the Christmas market was on, but this was a complete disaster zone. So if people have to wait to be seated, have a sign letting people know this. It could be hung just above and in front of the pastry island as you walk in. Plain to see, yet not in any way of anything or anybody else. Get it right, or shut it down.

I love this store, it's really easy to navigate and the staff are really helpful — especially Emily in the womenswear department, I think she's grand

¿Por qué no hay protectores faciales para el personal? Dado que las personas que visitan son generalmente mayores y más vulnerables, ¿por qué M&S hace lo menos posible para proteger a los clientes y al personal? Qué vergüenza por no hacer todo lo posible para protegerlos. Las pautas gubernamentales dicen que si puede permanecer a 2 m de distancia, debe permanecer 1 m más algo más: una pantalla facial es el "+". Barato, fácil de usar, ¿POR QUÉ NO?

Así que mamá y yo hemos estado en Vangard mark y el café Spencer para el té de la tarde 3 semanas seguidas. ! ! A veces hay una pequeña cola, lo cual no nos importa ya que el servicio y la comida son tan grandes. Como siempre, el amable personal sonriente nos da la bienvenida. . . Una vez más, gracias a toda la administración y al personal por una visita impecable, nos encanta. . . X

Solo usé el pequeño café cerca de la entrada de la planta baja, que era ideal para un bocadillo rápido. El menú fue sorprendentemente completo para el tamaño de la cafetería, pero si quieres una comida más sustancial tienes que subir interminables escaleras mecánicas hasta el tercer piso. Los precios parecían adecuados para los establecimientos de clase media de York. Es un lugar para comer algo rápido, no hay ambiente y el personal no es amigable o incluso está muy interesado pero hace el trabajo

Popped in here two days running for one of their breakfast sandwich deals. Five pounds for a bacon or sausage sandwich with a coffee. Good value and large sandwiches.

we visited on a busy Saturday afternoon but still plenty of seats. Good value, lovely cakes. Good view of York minster.

Waited 20minutes and asked twice to have the table cleared. Food is over prices and should have just gone mcdonalds. Dont bother wasting your time or money

Grabbed a quick coffee to go from here - got service with a smile which was nice, and the coffee in two cups for insulation as it was nice and hot.

Arrived in York on Thursday 19th Oct 2017, a very wet day, we dropped off our cases at the hotel and went for a walk round, feeling wet and tired we went into the cafe in Marks and Spencers city centre York, not sure what to have and got the beautiful aroma of freshly baked scones, ordered one each for my wife and I, joked with the assistant and decided to wind her up and asked if the scones were fresh or out of the microwave (really good and friendly banter with the assistant and her colleague) they told me they were freshly baked, but with a smile told me they would gladly microwave them for me if I wanted. The coffee was brilliant, the scones were out of this world and probably the best scones I have ever tasted. As for the assistants, they were brilliant and entered into the spirit of my banter. Top marks to Marks and Spencer's for the cafe service, friendly and efficient and great scones.

Called in for coffee while out shopping,you can always guarantee what your going to get and we weren't let down,pleasant views of The minster and no back ground noise

No queues but was late on a Sunday evening. Staff seem uninterested by food of good quality . Nice interior decor.

My daughter & I are currently on the "higb tea " band wagon lol & it was her turn to pay. So, high tea very nice good selection of sandwiches& Sweets for the reasonable price of £10 each. However, girl that served us could have been a bit more smiley!! & didn't bother to tell us we had to wait for our hot drinks was only when another member of staff brought the high tea & we mentioned our drinks that she explained you have to wait for them but she kindly brought ours to our table, thank you. Would we go again, probably as my daughter lives in york so always a treat when I visit, though think I've drawn the short staw because though she lives in York she's never been to bettys for high tea & its my treat next GULP lol

Looking for a snack to eat we visited Marks and Spencer's cafe, it was just what we hoped for, the lemon drizzle cake was tangy and the sandwiches tasty. Staff were friendly and as you would expect in an M&S.

Sandwiches were of a very limited choice .. without crusts £3.00 ... with crusts £4.00 ... it left me wondering what happens to the crusts? and why the need to chop um off??? especially when they come in at £1. Coffee and tea was okay .. at least it was hot, but the ambience (what little there was) was spoilt by the sound of smashing saucers!!

Miércoles 22 de marzo visitamos el 2017. Las primeras impresiones fueron buenas. Agradable y espacioso. Pedí una hamburguesa de tocino ahumado, mi marido, tocino, huevos revueltos y tomate bloomer! No tardaron mucho en llegar, pero aunque cálido y bonito, estaba totalmente insípido. Sinceramente, no puedo comprender cómo puede hacer bacon ahumado carente de sabor. Mi marido dice que su era el mismo aunque él podría probar el pan tostado bloomer y tomates. Simplemente una pérdida de dinero! Lo mejor era el café americano. Me hubiese gustado comprar los bollos de frutas! Hey, usted vive y aprende.

Lo que cabe esperar cuando vienes aquí, todo está bien, no exorbitante, pero ciertamente hay lugares mucho peores para un café y un pastel.

Service really slow, Ive only ever seen two tills open despite there being four. Cashiers are too busy dispensing glasses, plates, biscuits whilst baristas are asking along the line for hot drink orders. The worst thing though is the queue Marshall- surely it would be better use of resource to have the person telling us how to queue actually on a till thereby reducing the queue. We weren't even allowed to look at what sandwich we wanted as we had to wait in the queue! Ive called in twice recently and walked away as the queue has been so long.

Called in for tea and cake, slow service but I blame the machine plus the young man was not experienced, he over charged me. I did get the refund. The tea was nice and hot atmosphere was nice with good music.

Slow service and table clearing. We sat down at a dirty table, by the time the food arrived, the tea had gone cold. This is not a good restaurant in a prime position in the centre of York and has plenty of customer potential.We gave them another try and it proved that they do not deserve customers.

Small café with very long queues. No trays or knifes available and staff struggling to cope with long queue's. Would not recommend for lunch unless you arrived at 12.00

Nice food and coffee, but as always had to wait at least 15 minutes in the queue. There is another till area that never seems to be manned. Come on M&S, these are your customers. They might go into your shop and spend, but won't go in at all with poor service.on M&S

Serves ok coffee and good cake however as with all M&S cafes you have to queue for ages to get served, over half an hour this time.

As always with M and S cafes, this one was no exception for large levels of customers. Serving the usual food to a good standard at reasonable prices. No complaints.

1st rate as always. Very good staff and good surroundings Everything reasonable prices and good quality food etc

Coffe very average usually not hot enough and mostly too milky. During summer I think maybe students are making drinks so are not properly trained in the art of proper coffee making

perfect for the busy shopper who is looking for a coffee and a quick snack. it does get very busy and at times the staff struggle to keep up with clearing the tables at times. however staff are always welcoming and cheerful. lovely coffee and quality snacks

As expected from M&S, a clean and tidy cafe serving excellent food and great coffee. Service was a touch slow, but that seems to be an issue in every M&S cafe we've been to - without exception! Won't stop us from visiting again though!

Popped in for a quick coffee and cake and it was fabulous, not as expensive or swanky as some places in York but still great. Lovely cake.

Went for the second time in a couple of weeks just because it's easy after film & before friend & I go home in different directions. First time there were a ridiculous number of tables with stacked dirty dishes: second time that was x2 plus they'd run out of plates, milk jugs, cakes were v low (more were put out by the time we left). When I spoke to a staff member he said he was v sorry but they'd been given no extra hands over the busy Christmas period this time & they were stretched to their limit.Come on M&S don't start becoming a poor employer like so many other large concerns. Pay a decent wage & don't penny pinch over this stressful time for customers & staff!! We've only just started coming: we won't again if there isn't some consideration for both sets of people!!

We just want a quick coffee stop on a busy wet saturday, not a hard sell at the counter. Coffee was ok and the lower area is a little more relaxed than by the counter. There are lots of independent cafes or tea rooms in York, which is what we should have stuck to.

Yesterday, 2 friends and I went to Vangarde Shopping Park in Huntington York. We decided to have a bite to eat at Marks and Spencer cafe. It proved to be a fabulous idea. The service was prompt and food was tastefully presented on the plates. My jacket potato was crisp on the outside and well cooked inside. There was a generous amount of tuna and sweet corn. Both my friends had quiche with salad and it looked so lovely I wished I could have that as well. They said it was delicious. We sat close to the wall, looking out into the car park and beyond. The top of York Minster was visible from where we sat. There is ample parking space, extremely roomy inside with tables well spaced and not too crowded. The whole place is very well maintained and eco-friendly in many ways-must see to believe! I would recommend this restaurant as you get good food, great views as well as plenty of nearby shopping places, all within walking distance from Marks and Spencer, plus' newt friendly' :-)

Advertising "gluten-free, look for the symbol" I found ONE item - a bread roll. This, having queued for nearly 15 minutes to pay because one of the staff was receiving intensive training by the only other person on a till. Questions were not encouraged, the response wasan indifferent shrug, so I drank my coffee and left.

On a Girls shopping trip to the city centre of york myself and Pinky decided to call into The Cafe Nero on the top of Coppergate for a coffee. Pinky had her favourite a double Espresso, while i had a Latte and we decided to sit on the lower level of the cafe. They have leather couches and arm chairs for seating and the staff are very friendly and welcoming too. The atmosphere is calm and comfortable and the toilets were lovely and clean, We didn't order any food but did see some coming out to people and it looked very good as did the selection of cakes they have too. We can recommend visiting The Cafe Nero on Coppergate York it is a pleasant cafe good service and good hygiene too we thoroughly enjoyed our visit to it and would happily go again.

Customers are not allowed to enter the cafe at the new Vanguard store until the till points are vacant, so this means queuing down the store. The service at the tills is slow and disorganised.

We tried the cafe on the ground floor which I believe is new. The staff appeared to just be findig their feet but nice enough. The coffee was lovely as were the cheese and sundries scones with butter, yummy. A criticism is that it is too close to the door so lots of drafts, maybe a clear screen would help, also I had to move from one of the attractive but impractical metal stools to a wooden chair as it was freezing cold!

in laws prefer this one for tea and coffee, good shout as it is good value and good quality,clean and tidy as you would expect and loads of staff so no queing

We ate here yesterday as we just wanted something quick & easy,I had a bacon roll which was really nice and my husband had a bacon & egg bloomer which he said was lovely both were very hot so couldn't complain at all.Also had a lovely hot latte.All in all very nice well priced breakfast.Can't beat M&S.

Good coffee and the best things about the restaurant is that it serves M&S food. it can be a little crowded but the food is good and the staff are helpful

York has a choice of two Cafes. After shopping it was nice to rest with a choice cup of refreshing tea. There was a good range of cakes etc. The cafe was very clean and the staff attentive. Well done M & S