Marks and Spencer in Bracknell Forest

Got a apple turnover from here, was the most disgusting thing I have bought from a shop, it was sour and tasted like vinegar, what a waste of 1 pound 30

Had to go grab some bits for going on holiday and lovely lady Renu who works there helped sort the M&S app with the sparks card. Got a nice surprise when the discount was added and she was super helpful and friendly.

Excellent customer service. Staff are always helpful.

I recently bought some new bras and had a fitting, the bras don't fit and I've been back 3 times to re-size and I've been fobbed off with 2 different sizes due to the shape of one of them. I'm really not amused! I'm on a budget and can't afford to keep paying for more bras. This issue along with a few others need to be sorted out. I won't be shopping at this store again. I also find it quite disgusting that they sell post-op cosmetic breast surgery bras but not mastectomy bras!!!

Excellent collection with plenty of of space. And also direct access to Parking area.

Is it not bad enough that this brand don't have mastectomy bras in store in Bracknell, to then find if you order online for click and collect you have to buy a certain amount to be able to obtain said bras! A mastectomy can leave you feeling less feminine WITHOUT being made to feel our bras aren't good enough to purchase inshore! Such bad form m&s

A good sized M&S store, with cafe and food hall. The food hall is well stocked with some nice food, we particularly love the frozen curry puffs. The clothing section has women's on ground floor and men's and children on first floor all have a good selection.

I visited on Sunday morning a few weeks ago with the intention of having a maternity bra fitting. The lady (the only assistant in the department that day) was extremely helpful and managed to find me an earlier appointment. She was very friendly and helpful throughout the fitting, and asked plenty of questions. Prior to that visit I had been suffering from very bad backache due to pregnancy. She made recommendations based on comfort and support for both daytime and nighttime bras. It’s taken a few weeks but now the backache is almost completely gone and my pregnancy feels much more manageable again. I hope I have the same assistant (sorry I forgot your name) for my next fitting as it was one of the best customer service experiences I have ever had.

Our first visit to Bracknell was marred by an unpleasant experience at the food hall of M & S. No till was manned so had to use the self checkout machine (which had staff who was busy looking at a newspaper). She huffed when we couldn’t figure out how to use the machine properly, and her condescending attitude made us feel like we’re being a nuisance. A little patience would go a long way in providing service to your customers.

😄 Picked up a newspaper today in M&S. Woman at desk with till literally three feet from paper stand refused to let me pay there and wanted to send me round to self service area saying her till was only for food. How ridiculous. M&S going down the pan for customer service. I stood my ground.

Staff are wonderful and very kind they really help you when you need it. Thank you so much.

Louise helped me find some shoes and helped us with all the laces

Bought school shirt for my son with 20% off, but need to change a larger size the next day. The till told me with extremely cold face that I need to pay full price because the promotion expires yesterday.well….

Went in on 2023-11-09 to purchase bread. A member of M&S staff barged into me as I was stood still looking at the bread products, and was too ignorant and arrogant to apologise, it just grunted. Why are M&S staff paid to be ignorant, arrogant and offensive? You can be rude to others if you choose. Not to me again.

It’s really lovely to walk straight in from the car park and be able to shop straight away and have a coffee and use the loo . The toilets let the rating down though . How can you get dusty hand sinks ? If they were cleaned properly each day they just wouldn’t be dusty, as were the toilet seats and covers , they just felt grubby . Minimum cleaning going on here , why do Marks accept it ?

If I could put more than 5 stars, I definitely would ! I was looking for a specific model and size plus length of a pair of womens black trousers which was out of stock everywhere but Bracknell who had just 1 left in stock. When I found the trousers rack in question, the size and length I was looking for weren't there. The staff not only checked again their stock levels for me, which confirmed that in theory they had 1 in stock, but they then checked physically all the black trousers they had (and in M&S, that's a lot of trousers to say the least). As I live in France and so can't just pop in every so often, I really appreciated this effort which actually paid off as the team DID find that 1 pair in the middle of a totally different area. They really went above and beyond my definition of customer service. The end story is that I was so happy that I ended up getting a whole load of other clothes for my daughter who made the most of the situation so left a few hundred pounds lighter than planned but happy. I really wish that I had noted the names of the staff in question as they are those kind of people who are valuable and I hope M&S realise their value

Shop easy to find. Did not have what I wanted (barbecue lighters). Staff were helpful and approachable

Always a pleasure. Love the quality and products

The textiles are abit expensive but worth the quality. We love the cafe upstairs and the food is delicious. The supermarket is also good in terms of prices compared to nearby Waitrose. The milk is the best and taste yum.

Nice people, nice store, staff are brilliant, always really helpful.

They treat their staff terribly. Avoid

Very helpful staff. Good range of items

Went late evening on a Friday and still a good selection of food available

good variety of food and clothing

Just got shouted at by one of the female tellers while my boyfriend was paying for our stuff and I quickly ran to grab some biscuits. They had announced that the store had closed 40 seconds ago and apparently it was a massive problem for me to be standing in the biscuit aisle 5m away from my paying boyfriend rather than right next to him because their store had closed. I’m sorry that you had a long day, but that’s not very professional or kind.

Had the mince pie coconut latte at the cafe and it was delicious! Nice cosy and homely feel. The staff were super friendly and let us stay 40 minutes past closing. I’m used to places kicking me out 10 mins before closing! I should leave London more often

Super efficient. Friendly helpful staff. Pleasure. Food hall amazing.

Lovely store and foodhall. Hope to visit again soon for some clothes shopping.

I purchased a pair of pants, after one washing it is looking rough and faded

Popped in today, browsed and selected about £60 worth of stuff. Went to the till...waited...waited...someone else joined me to pay. We waited...waited...looked around for another till, a member of staff, anything. Couldn't see anyone. We both ended up leaving without purchasing.

escalator was broken. service in the cafe was pretty slow

Myself and my Grandaughter went for a Bra fitting. A lady called Yvonne was absolutely Amazing. sorted us both out with new Bras and made me feel so good about myself. was a very successful shopping trip thanks to Yvonne 😊

Large store with plenty of variety of clothes, homeware and accessories.

Great shopping experience at food hall ,food is good staff are helpful , wide selection of clothings and houseware , Caffe ambience is cheery .

Very clean. But staff upstairs in the mens' , and childrens' clothes area at the till , never greet or say Thank you and bye.

The majority of staff are very rude and unhelpful.

We would like convey our thanks and admiration for the young lady working in the coffee shop at your Bracknell store. Her name is Emily. She was calm, friendly and smiling, despite having a big queue, and having to take orders, payments and make the coffees. She ne greeted each customer cheerfully, with a very pleasant demeaner. She was outstanding, a credit to your company 👏 thankyou

Best choice of food on any high street

Marks & Spencer do the best Pretzels ever! Now that I have told you this - please do not go get all of them before I get there. 🤣 Maria in the Bakery & Karin at the Checkout are super members of staff and always make your trip brighter!

Customer service horrible never ever will go back there again. Fiona who works there acts like she owns the place her attitude was disgusting😞

Fabulous place . Very crowded . Ideal to catch covid.

Nice spacious store well laid out

Went there for a little lunch it was soo good.

Relatively expensive but premium quality stuff. Pistachio cookies are just awesome

Sale still has plenty of sizes in the ladies section

Five stars for the staff and customer service. The place is expensive and both clothing and food are nothing to rave about. There are much better places to shop nearby.

It's kind of pricey but it does have good stuff

Large amount of space to shop with a very well stocked food area. Very friendly staff

Everyone helpful and everyone wearing masks

Car park person is very rude and want to change motorcycle. Stay away if you ask me. The shop it self well-run and clean

Social Distancing and a variety of clothes and food

Very impressed with their COVID precautions, anti-bacterial hand gel at entrance and staff making sure everyone used right entrance/exit

Very helpful staff, very well organised for distancing

Whats not to like with Magic and Sparkle. Very friendly safe who have been great during lockdown

Huge prices for standart quality

Staff are great managing the current situation and both food and ground floor products well stocked

Great selection, service and friendly staff

Nice but of normality where I could shop for other things apart from food

M and S are exceptional in these trying times, they are so CIVILISED. Excellent range of foods. Mike, Bracknell

Foodstall had different variety of hot cross buns, i picked up a blackberry one (reduced to half price). The queue was quite moderate as compared to waitrose. The foodstore also stocks a selection of wine and hot pastries

I went there this morning on my mobility scooter (I am classed as elderly at 71) to get a couple of things. The experience I had was just horrific. First I had to wait outside because apparently only 40 people were allowed in the shop. I did not see a single customer, then suddenly I was given a trolley and was told to go in. Then I was told that somebody would bring me back to my scooter when I had finished shopping. I had no idea what that was all about and the Manger then said I could come back through the store to get my scooter. Arrows on the floor only let you go one way, so if you had forgotten something in another aisle, you had a problem. When I was finished at the self-service till I wanted to leave the trolley but was told to take it with me and I could not go back the same way I came. I had to go the other way but then encounter a security guard who insisted I go through the car park - which I refused, seeing what the Manager had told me at the entrance. Since I don’t have a car, I would have felt rather lost in a car park I have never been in. I felt like a criminal, with the security guard following me, not believing what the Manager had said to me. Eventually when I sat on my scooter again, another scooter (huge with a canopy on top) entered the store, was welcomed, no questions asked, no waiting. I will NEVER come back to this store, nor will I want to shop at M & S again. From now on I shall stick to my trusted Waitrose, where one is treated with respect. All the shops that go overboard during this forced lockdown actually should have to fold. Perhaps that will open the staff’s eyes to the fact that they are being brainwashed and no longer use any common sense. The system they have implemented is totally flawed any rate. None of the staff packing shelves stick to “social distancing”, so why should the customer?

Nice shop good staff. Food hall is amazing but we specifically went in there looking for a outfit for my son for a wedding and they had noting at all.

Fabulous shop. Lot's to choose from. Staff very helpful to.

Staff were friendly and helpful.

Great M & S, this bracknell site

Very modern styled store incorporating both clothing and a food hall. There is also a large airy restaurant. Two observations. 1: there doesn't appear to be enough staff. Very thin on the ground. 2: the household section is quite small and therefore doesn't carry a large enough selection of goods.

Not enough staff. Can never find anyone on shop floor to ask questions of

Not enough choice in the ladies department

Same as every other Marks and Spencer's

Quite a large shop, lots of stock pleasant surrounds

Beautiful store always tidy and clean

Unhelpful staff, don't always have what you want in stock.

Nice cafe. Clean. Never too busy.

Never has anyone up keeping the bakery and making fresh pastry

Wonderful place to shop for clothing, and the food department is great also.

A really good medium sized store.

It was ok but whole milk from Cornwall was too expensive

Nice, clean store with high quality products. Affordable prices, products for different age categories and sizes!

The main reason for me to visit Marks and Spencer, was to meet a friend for coffee, the restaurant is very clean, plenty of spaces to sit, really good selection of things to eat, spoilt for choice of cakes!! Nice and relaxing.

Amazing we walk in to buy a just gluten free sandwich and we found an entire range of made without! Staff friendly and helpful we'll be back soon!

Very nice shop, new, modern and clean, with nice layout. Great clothing, and home products choice, and the shop has a great food section.

Great as usual. Probably the most civilised store in Bracknell. Everything is to hand. Toilets immaculate, cafe excellent and everything on sale good quality, even the free wi fi reception is. excellent.

Poor Georgia had been left on till on her own. Felt for her.

Great service. Well organized store. I got everything l wanted and so much more.

Sort of good, very big, but essentially anonymous as a place to shop.

It is ok and it is Marks. The cafe is a nice facility, well run and clean.

Very helpful staff help with an order online booking and confirmed delivery within the next 24hoursplus they have some bargains if you look for them.

Dome where different to shop around in and Also you can get good shopping here

Nice sweets and quality clothing

Brilliant. Why bother to go into Reading town centre with their exorbitant car park charges when everything you need is in the lexicon centre

Big store with food hall located in bracknell town centre .Clean and tidy.

I like M & S because of their consistency. I love shopping here because they have durable products at affordable prices.

Nice a big, has everything you need and more. Great for your go to grocery store.

Parking is good the layout is good food dept. Is good lots of choice. I feel the ladies wear is old fashioned and not sure who they are aiming their fashions at. All of the clothes are re runs of sixties and seventies Shoes are good value and choice is plentiful . I think M&S should ask their customers what they want not guess because at the moment they have missed the boat.

Shocking worst I have visited .

I have shopped in this store on a weekly basis since it’s opening, great for gifts always had lunch in there and the food hall great. However, my last visit was an absolute nightmare. Late Sunday afternoon popped in to grab a few bits in the food hall, stopped at the jewellery section. Decided to try on a few rings, couldn’t make up my mind so I took a little while. Some rings were out of their boxes so tried to put them back, found a ring at the back so had to take the ones of the hook to get to it, then replaced the ones I didn’t want. Proceeded to get my food payed and left. I was then stopped by a man who just asked did I have a minute, I said no as I was on my way to pick someone up, he sarcastically said “ I’m sure you are” then accused me of stealing several rings and leaving empty boxes. I had to be marched through the store followed by a security guard. Was again spoken to in a belittling manner. Telling me how I looked suspicious as I was in that area a long time moving things around and they have excellent cameras that could see everything. After emptying my bags, pockets and checked my receipt for my purchase was informed he knows I took them just doesn’t know where I was concealing them. After then checking security cameras again accused me of blocking the cameras and was going to call the police. Now after being searched again by the police and a check done on me, left in a room with people walking by looking at me, I have severe asthma so couldn’t use my inhaler as they kept checking my bag, my breathing got a bit laboured and was told to calm down. By this time I was getting annoyed. I was then told I could go without further charge. And the man who started all this just said “ if I’m wrong then I apologise “. Not an apology in my book. However I just wanted to get out of the shop now I’d had enough repeatedly telling them how wrong they were. This guy was having none of it to him I was guilty. Anyway I left got outside then the panic set in. I had a major asthma attack brought on by stress and panic. I had to call someone to come and get me as I wasn’t safe to drive. So as much to say I have not set foot in that store again and never will. And I would like to say that Ollie who was my accuser needs to go on a course on how to deal with these kind of situations. After proving I had not taken anything still called the police, wasting everyone’s time, I’d understand if I had stolen these items. I only got his name overhearing them all call him by that name as he never once introduced himself. My advice if you are shopping here, please don’t hover around being an indecisive shopper apparently that amounts to suspicious activity and could get you stopped and accused of stealing especially if there is an empty hanger of box near where you are shopping.

Love the quality and the coffee shop

I shop here weekly for ready meals for my elderly mum. The meals are great quality and are normally always on the shelf the only negative is the Sunday opening hours

Good selection and reasonably large

Christmas 2019 Menu, December Its a nice and quiet cafe, with a great view over the shopping arcade and a lot of light. Staff is friendly and helpful.