Marks and Spencer in Dundee City

Let’s begin by saying the girl with fake tan should not be working behind the bar, had to take my own and my partners coffee back up as there was fake tan all over the outside of our cups unfortunately I did not catch the girls name but I think she was the manger on shift. For the price we payed for coffees we left there so dissatisfied.

Large store that is clean, bright and well organised

Food served quickly and hot. Choice of beers good.

So people are asking why this place closed, as it's quite rightly got great reviews for staff service, food, coffee, and general vibe. This was my favourite spot to have a quiet coffee or meet people for a light lunch in Dundee. Basically, the story is that the owner shafted a pregnant employee the day after she went on maternity. He "fired" her and refused to pay her maternity. The staff, having apparently been paid not that great already which is testament to their professionalism given the quality of service, walked out in protest. This was late Spring when the hospitality industry seemingly had ten job vacancies for every candidate, so they rapidly just found other work and Birchwood's workforce simply evaporated overnight. Word got out on Facebook and, especially given the prices, ignited a general boycott of the place through the outrage. I'm unsure if the employee ever did get her *legally required* maternity pay. The last that was being said was that the owner had not only blocked her number, but also HMRC's! A lesson in how a lovely place can come crashing down through the sheer greed of its owner.

Came in on a sunny afternoon for an iced coffee, only to be told they had ran out of ice and they had no cold drink cups to take out? How is this possible!!! Thought I would settle for a regular latte, clearly not their fault, sat down and realised I had made a fatal mistake. It was BOILING in there. How do you let your staff work in this heat???? It’s inhumane! AC vents on the ceiling but no feeling of cold air coming out, and one small fan next to the coffee machine where the barista was standing. The baristas were visibly exhausted and overheated, and not one of them looked happy to be there. Management sort it out!!!!!