Margie's Coffee Shop in South Lanarkshire

Booked this hotel spa for my daughters 9th birthday she loved the pool also had a meal in the restaurant to which they gave her a special dessert, my girl loved her birthday here.

We had a lovely morning with a wee tot exploring Calderglen. That is until we went for lunch. I am going to start by saying the Red Pepper soup was lovely…. But… we ordered sandwiches, which, unfortunately it made it into the toastie machine for a few seconds prior to being sent out to our table. So neither toastie or sandwich arrived out, we couldn’t eat it. I asked for mine to be sent back and the girl apologised profusely offering a replacement. To which I said sorry no I have been put off its fine. We were then approached by another member of staff. Oh my good grief passive aggressive…. Can I point out that at no time did I either ask for a replacement or a refund and yet I seemed to be taken to task for simply saying sorry it’s not good enough!!! I understand beautiful hot days make staff feel under pressure but all I wanted was for my plate to be taken away and an acknowledgement that a mistake had been made. I never once said that the bread was stale the first girls apology was more than enough… one more thing when you have wee tots at a table it is never advisable to put hot drinks right in front of them (fortunately ours is a wee bit more danger aware and new to sit back). Note to self next time we will bring a Picnic

Was amazing loved my meal staff were excellant

Good atmosphere,, and EXCELLENT staff who really know what they are doing . Professional, and helpful to customers unlike their counterparts across at M.B.

The food is amazing and the chefs they are really really good at what they do