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4.1

Based on 510 opinions finded in 4 websites

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Nº 451 in 1046 in Hammersmith and Fulham

Nº 48 of 75 Italian in Hammersmith and Fulham

CUSTOMERS TALK ABOUT DISHES WITH..prawnspastaroastroastscookedbeautifultenderpaylambchickenmeatsteakround

comment_iconOpinions

The setup was absolutely lovely! I hadn’t seen much happening in the area until I discovered this venue today. I had the pleasure of meeting Manager Daniel, who graciously showed us around and invited us to the party. It truly felt special!

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Marysia Wierzcho . 2025-05-29

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From the moment we walked in, the vibe was just right—relaxed, stylish, and welcoming. The food? Absolutely amazing. Every dish had its own twist and tasted even better than it looked. Huge shoutout to Daniel, who took care of us like pros—super knowledgeable about the menu and genuinely friendly. It’s rare to find a place where everything just clicks, but this one nailed it. Can’t wait to come back!

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s Dk . 2025-05-27

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Needed a few too many prompts to bring out drinks otherwise great steak, pasta was good and the green salad had a great dressing. Great atmosphere downstairs for drinks afterwards.

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Ani B . 2025-05-24

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Perfect Friday night! The food was unreal — packed with flavor and served hot. Great atmosphere, exactly what you want to kick off the weekend. Special shoutout to Demi, our waitress, who was super friendly and on point the whole night. Service and food? Both 10/10. Already planning our next visit!

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Michal Jaros . 2025-05-24

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Came in for a Sunday roast and left in a full-on food coma — the happy kind. The roast was so good I considered writing a love letter to the gravy. Crispy potatoes, perfectly cooked meat, and veggies that didn’t taste like punishment? Count me in. Shoutout to our waiter Daniel, who was not only super friendly but also somehow knew exactly when we needed something — like a gravy ninja. Seriously, give this man a raise (or at least unlimited Yorkshire puddings). Great food, great vibes, and now I need a nap. Will 100% be back — probably wearing stretchy pants next time.

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Benio Sław . 2025-05-21

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I came here last weekend with four of my girlfriends, and we had an absolute blast! From the moment we arrived, we were treated so well — the vibe was friendly and welcoming. Huge shoutout to Daniel, who went above and beyond to make the night special, especially for my friend’s birthday. He surprised her with some shots and a fun birthday treat — so thoughtful! We were also looked after by Dea, one of the waitstaff, who was super sweet and attentive the whole time. Honestly, if you’re looking for a place to celebrate, hang out, or just have a fun night with your crew — this is the spot. Highly recommend!

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Dawid Lisowski . 2025-05-20

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Great Sat evening 🙂 Came with my friend who’s vegetarian, and she was so surprised (in a good way!) by the cabbage dish it was soft and crispy at the same time. Really tasty! I had the sirloin with the chicken salt fries highly recommend both! I’m in London on holiday, and this was honestly one of the best experiences I’ve had so far amazing food and fantastic service from Diea!

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Madeja . 2025-05-19

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Emeka and Georgina were very accommodating and made me and my partner very comfortable with the steak experience

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jamarni dixon . 2025-05-17

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Everything started of great. Got greeted and had a chat with a server. We ordered sharing plates, and I will highlight their chicken and broccoli. Their ribeye was sadly so thin cut that they couldn’t cook it medium rare. The table besides us had the same issue and tried to send the steak back, it got rejected by the server as they didn’t have the option to cook it less, they said. We didn’t bother trying to send it back. They took half an hour to get us the food, and they still told us after approximately 30 min of eating that they wanted to make sure we knew that we only had the table for 30 min. While we tried to chew our food faster, the server started clearing the table. (This is 10 min after we told us we had 30 min left) After this I got a bill 170£ and they didn’t ask if we wanted to pay service fee, they just added this. If I was asked I would’ve said no. Fair play we come from a country where service fees isn’t seen as normal, but with these prices I recon they aren’t necessary for the staffs salary. Really hoped we could have had a great dinner but going back home with a feeling that we threw money for plain overcooked food and not recommendable service. Visited 17th may 2025

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Andreas Dall . 2025-05-17

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Absolutely loved eating at Boha. Colin was an amazing waiter and his hospitality was top notch

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Aretha Fontaine . 2025-05-11

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Great service from Colin would highly recommend

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Dre . 2025-05-11

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Waiter cook the team at the top 👍🏼👍🏼👍🏼👍🏼

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Saciri Shpend . 2025-05-10

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Demi gave great service, very attentive and welcoming! Great food and cocktails 🍹

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Kalifa Okezie . 2025-05-10

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Demi our server was perfect and super helpful and a credit to Boha! Foccacia bread was really nice and great music playing

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Lauren Shillingford . 2025-05-10

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Demi was phenomenal server made me feel super special and was attentive

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Eden . 2025-05-10

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Everything was absolutely on point… The restaurant, Food , the staff were incredibly welcoming and knowledgeable… amazing cocktails too ! The music and the whole place had such a nice atmosphere! Buzzing .

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Wesley King . 2025-05-07

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Absolutely amazing, the food, the service, everything was 10/10. The host was brilliant and the food was incredible. Roast feast and truffle cheese cauliflower are to die for.

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HannahLouise W . 2025-05-04

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Loved the Sunday roast and Emek was super kind and efficient! Will come back soon for sure

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mimma naso . 2025-05-04

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The service was diabolical, started by taking trying to get the correct person to take our drinks order, followed with a staff member taking starter order from 1 person but there were 5 of us on the table, which weren’t even acknowledged, then another member asked if they could take our menus, I responded with I haven’t even ordered yet, they seemed mortified! They then continued to take the order, I had to remind them to ask the rest of the table. Hard to hear as music was very loud. Steak was unseasoned and cold, not even salt! Broccoli was burnt, prawns were good but the bread along with it resembled that of a brick! Fries were also good. Bill came completely wrong things on there that weren’t available to order. So requested to see the manager, he has to be the rudest man in the world. Before I could even finish my first 3 words this man interrupted me. He rolled his eyes and sighed. I am ABSOLUTELY MORTIFIED, now the exchange of words with a member of staff makes complete and utter sense. Body language, tone, wording. He shouldn’t be allowed to diminish people, staff members and customers. There is a way of speaking. I politely asked him to let me finish explaining to then be interrupted again. If he had listened he would understand the issue was the process and lack of knowledge! This man should not manage any “prestigious” hospitality facility. I feel sorry for the remainder of staff!

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Rain Jundi . 2025-05-03

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Went to Boha the other month to celebrate my birthday. Steak was sublime as well as the in-house espresso martini (never tasted anything like it!). Impeccable service by Daniel and the team - we'll definitely be back again

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J Teresa . 2025-04-30

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Great service from Daniel (the waiter), so kind and attentive even provided a birthday brownie on the house. The food was amazing and the atmosphere so relaxing. Couldn’t recommend enough!

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Lewis Watkins . 2025-04-27

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Fantastic Sunday roast superb espresso martini . What more do you want .. ah yes a great host ..thank you Daniel

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Chris Hussey . 2025-04-27

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My recent visit to BÓHA London was truly exceptional. The food was outstanding! Each dish was crafted with precision and bursting with flavor. The calamari and the cabbage in particular were absolutely sensational.The cocktails were equally impressive, absolutely delicious. A special mention goes to Daniela, who assisted me over the phone with my reservation. She was incredibly friendly and accommodating, setting a positive tone for the evening. The entire staff demonstrated professionalism and warmth, making the dining experience even more enjoyable. A lovely surprise during my meal was when the head chef personally came to my table to check if everything met my expectations—such a thoughtful and genuine gesture that made the experience feel even more special. From start to finish, everything exceeded my expectations. I recommend BÓHA London to anyone seeking a top-tier dining experience in the city

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Julia Brodzińska . 2025-04-26

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The staff. The food. The set up. The customer service (attention to details).The location. The ambience. The drinks. Amazing. Cannot fault them on anything. Go! It’s an amazing experience! Shout out to Marco- you were amazing!

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Enuma Egwuatu . 2025-04-14

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Marco was great, definitely what you want when coming to done in London.

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Donny Johnson . 2025-04-12

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Stunning place! Great service from Emeka and delicious food, highly recommend! Good options for gluten free and no alcohol too

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Pip Strudwick . 2025-04-11

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The food is insane.. amazing service especially from Emeka. Shout out the chef Alberto for the most spectacular steak. Thank you to the whole team will definitely return.

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Kate Chan . 2025-04-11

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Great food and service, Emeka & team looked after us so well, loved it.

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Robert White . 2025-04-11

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Emeka and his team were incredibly courteous and made our special celebration an unforgettable one. Thank you Bóha team and keep up the good work. Great food, drinks, service and atmosphere ❤️

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Evandro Cenedeze . 2025-04-11

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Absolutely amazing! Customer service was top tier!

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Ola Mazurek . 2025-04-11

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10/10 food and service were lush. Thanks Emeka and team

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Cicely Proctor . 2025-04-11

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Ciaran and young Daniel were brilliant hosts and the food and ambience were fabulous. Highly recommended!

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Christian Laing . 2025-04-04

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We had a wonderful early dinner at Bóha on Friday. From the start, the staff was attentive and provided exceptional service. The food was delicious—though on the pricier side—but the quality and experience made it well worth it. Overall, we thoroughly enjoyed our meal and would happily return.

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Alana . 2025-03-31

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So peaceful and organized! The food was amazing, especially the chicken – 10/10. Totally recommend it.

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Lorenzo Pirri . 2025-03-30

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Amazing service from Georgina all night, great food aswell. club down stairs need better songs

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Kawsar Rizk . 2025-03-30

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Alberto was absolutely brilliant, from hospktality to service I can't fault him - he really made the whole experience better. The food was unbelievable, best Sunday roast I've tasted in London in 3 years.

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Gillian Davidson . 2025-03-30

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An Unforgettable Mother's Day at Boha! Exceptional Service & The Best Sunday Roast! We visited Boha on Sunday, March 30th, for Mother's Day, and it was an experience we won’t forget. It was myself, my wife, and our 1 year old son, and from the moment we arrived, we were made to feel incredibly welcome. A special mention to Ebony and Alberto, who went above and beyond in making sure we were comfortable. Dining with a baby isn’t always easy, but their kindness, attentiveness, and genuine warmth made the experience so much more enjoyable. Now, let’s talk about the food, we ordered the Boha Feast, their Sunday Roast, and wow… it was hands down the best Sunday roast we’ve ever had! Every single element was packed with flavor, perfectly cooked, and absolutely delicious. I’ve never been a fan of roast potatoes, yet somehow, I found myself fighting over the last one with my wife, that’s how good they were! Boha delivered exceptional service, outstanding food, and a warm, welcoming atmosphere. If you’re looking for a Sunday roast that truly stands out, this is the place to go! ⭐️⭐️⭐️⭐️⭐️ 5 stars highly recommend!

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Michael Mosengo . 2025-03-30

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Best Sunday Roast I ever had!!! Food was great! I will definitely come again!

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Giovanna Fiorillo . 2025-03-30

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What a place, Alberto is an asset to the company. I recommend to everyone!

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Devon Kelvyn Davidson . 2025-03-30

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One of the best roasts i’ve had in London, well cooked meat, BRILLIANT yorkshire puddings and amazing service. Very few places can do a good roast and make it feel comfortable and special at the same time! This is the new sunday regular. Alberto was incredible, took proper care of us this afternoon!

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Aseia . 2025-03-30

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Phenomenal meal with great atmosphere and service! Highlights were the Guinness bread, aubergine, wagyu bites, rib eye (with Irish gravy), cabbage and rigatoni (basically the whole menu). 10/10 recommend.

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Maeve MacGlinchey . 2025-03-28

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From France ! Best team !! Very good food!! Manager on the top !!

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Morgane Gervais . 2025-03-27

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Stylish, comfortable and bustling restaurant on the King's Road. I went for the Sunday roast which was an exceptionally generous portion of high quality food. Good wine list and wines by the glass reasonably priced (including a very acceptable Bordeaux). Attentive and considerate service from member of staff Daniel, and the woman working front of house (didn't catch her name) was friendly, helpful and welcoming. Would certainly return! Lost one star on food only because a majority of desserts were unavailable at the time of my visit.

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G M . 2025-03-24

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We visited BOHA for their Sunday lunch and believe me when I tell you, I’m planning exactly when to go back to devour the rest of the menu. We were greeted and look after by such warmth and joy from a lovely lady named Ebony, she was honestly the kindest and most attentive hostess and waitress. We also had a lovely conversation with Alberto who’s passion, knowledge and love for what he does is undeniable. That aside; the food was unreal. As a veggie my roasts can get quite samey but they’ve really pushed the boat out with theirs and offer a stunning roast artichoke as their veggie option- absolutely amazing. Don’t forget to order the bread, I’ve never had anything quite like it. It was so delicious we ordered it twice!

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Vee S . 2025-03-24

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The most delicious roast! I had the artichoke and my friend had the chicken, the portions were more than generous we even had some to take away. The service was amazing and the staff were so kind and lovely! The decor, ambience, vibes 10/10 definitely coming back :)

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hannah-lily odutola . 2025-03-23

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Unusual and enjoyable place, Emily was a super waitress and the Sunday lunch was top notch

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Raj Tulsiani . 2025-03-23

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Daniel and the chef, Alberto were wonderful! We had a fantastic experience and would have no reservations in coming back. Highly recommend for quality service, food, and atmosphere!

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Andrew Trampf . 2025-03-23

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Large portions, good vibes and the music was lively. We booked the ‘lates’ option and it’s a great option for a girls night out. Daniel the waiter was also fantastic and attentive

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Jade Prescott-Webb . 2025-03-23

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It’s was a beautiful dining experience at Boha, thank you for taking care of us Daniel!

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Ruth Giscombe . 2025-03-23

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Ebony our host and all the staff were very attentive and the food was second to none

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Brando . 2025-03-23

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Absolutely loved our roast here today!!!! Was so tasty and the sides were incredible. Value for money 100%. Daniel was really attentive too, thank you! Only thing we would say is to change the music choice, slightly too loud and not the right fit for the vibe. Otherwise, we loved it and will be back soon!

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Daniela Craft-Marquez . 2025-03-23

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Great place to have a drink with a friend or socialise. Based in Fulham Broadway and out of the city crowds, it is a unique angle of relaxation, perfect to enjoy a weekend night with friends. Great service at the bar, very appreciated.

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Daniele Messina . 2025-03-22

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Came here for a birthday party and there was a set menu for £80 PP which we thought was reasonable until they served the food. Starters were very limited in quantity one piece per person and at times had to share another piece due to lack of quantity. Main course we were told was going to be sea bass but they decided to provide sea bream instead and said it was more or less the same and the other main was a steak which was overly salty and frankly disgusting which should have been been with their sauces which arrived after everyone ate the steak. To top it all off when we went downstairs to the bar they had no champagne. This place is run by amatuers and would avoid at all costs unless you want to waste money on terrible food. Had to go KFC afterwards due to how terrible the food was. Full of 18yr old influencers who have no clue about good food.

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SUL KAM . 2025-03-17

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Great food, very friendly and attentive staff, nice atmosphere with live music!

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Lisa S. . 2025-03-15

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The food is so delicious, thanks a lot for Ebony for all great suggestions and services. Will definitely coming back again ☺️☺️

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Mansour Kashta . 2025-03-15

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Great ambience with excellent service and lovely singer called Alessia :)

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Jasmin Polischtschuk . 2025-03-15

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The management here is incredibly welcoming! Daniel took care of every detail of our dinner, ensuring everything was perfect from start to finish. He even treated us to an amazing Irish Lady dessert, which was a delightful surprise. The service, atmosphere, and attention to detail made for a fantastic dining experience. We’ll definitely be back next week!

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Natalia Obludek . 2025-03-08

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Come for the deafening chaos, stay for the cold, uninspired burnt food - if it ever arrives. Service moves at the speed of a reluctant snail and the atmosphere is perfect if you enjoy shouting over your meal.

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S Keen . 2025-03-08

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This place won’t be around for much longer! An atrocious experience in many ways. Our meet arrived cold on its own without the sides ( they couldn’t give us the salad that we ordered for some reason?? - even after we waited a considerable time for it ). The meet was fully of fat, chewy and mediocre ( at the cost of £50!!). The sides that did come were burned and mediocre at best. We were never asked how our food was - it wasn’t good and the service staff were preoccupied with trying to track our missing food down. I could see the chefs in the kitchen standing around and not doing anything. The music was incredibly loud - I asked for the volume to be turned down 3 times ( as we couldn’t even speak) and it was never done. We were surrounded by screaming 18 year old influencers ( the only happy people In here as they’ve probably been paid to be here). Terrible food, terrible service, terrible clientele, terrible experience. This place isn’t cheap and I would’ve been happier at McDonald’s.

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Amy Taubman . 2025-03-08

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Need to make a decision between being a nightclub or a steak house. Right now it tries to be both and it’s not working. Food was cold and burned, services was super bad and slow and overall vibe was extremely loud and unpleasant.

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Renata Wandega . 2025-03-08

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Service was decent, the waiter was confused about the menu, the options, as well as the prices for the specials (that he offered). We ordered the T bone and the meat was meh at best. Under seasoned and honestly just sub par. I’ve had better steaks at chain restaurants. The atmosphere of the place was upbeat and very chic, cool vibe. That being said we went for the food and were all extremely disappointed.

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Giovanna Osit . 2025-03-07

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Great place to vybez but the food ain’t all that.

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Kurd Crewing . 2025-03-06

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The food and ambiance was great. Daniel who assisted us was very welcoming and gave good options and explained the food really well. Don’t miss the espeesso martini it is so good 👍🏽

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K Tan . 2025-02-23

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The food was good but to much pasta. As for an italian restaurant there's not so many dishes put pasta but can be added many others.

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Mircea Gabriel Tacu . 2025-02-20

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We booked this restaurant to celebrate Valentine's Day, but unfortunately, our experience was disappointing even before we entered. It was a Saturday night at 10pm, and there’s a single yellow line outside the restaurant with very limited parking on the surrounding streets. We parked in accordance with the road signs, alongside two other cars. However, four security guards immediately approached us, telling us we couldn’t park there. This left us confused, as there were no visible restrictions. They gave several reasons: first, the spaces were reserved for management, then they claimed neighbors would complain, and finally, they said the area was for valet service only, requiring a £20-30 fee to park. With no signs or restrictions to support any of this, and us being late for our reservation with no other spaces available nearby, we decided to park there anyway. This set a negative tone for our entire visit. The bread was unappetizing, and while the mains were decent, the experience continued to disappoint. After paying in cash, the waitress took the bill. Twenty minutes later, we received a call from the restaurant, accusing us of not paying. I explained that we had already paid in cash and handed the payment to the waitress, and asked them to double-check. They confirmed that the payment had been received, and the waitress simply hadn't closed the tab. This type of accusation, without even properly checking first, is completely unacceptable. I will not be returning to this restaurant, nor would I recommend it to anyone.

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Soner Ozdemir . 2025-02-16

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Bad experience. Reserved for my anniversary, a special occassion, for a traditional roast. We got there for a 630 reservation on Sunday and they didn't have the traditional roast in stock even though there were only two couples when we were there. Consequenetly, we were forced to buy the more expensive lamb even though we didn't want it / came for the traditional roast. Plus, they charged my card £50 before we even got to Boha - very weird. When we told them, they admitted it was their error. After contacting their management to let them know of the bad experience, they didn't remediate the situation. I'm still waiting for a reply...A terrible experience overall especially since we spent quite a bit of money on the meal.

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Kelly Finn . 2025-02-16

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amazing amazing place. food absolutely 10/10, service was the best we have ever had, so friendly especially Emeka, sorted our every need. will definitely be going back !

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Megan Bulger . 2025-02-15

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Had a booking here for Valentine’s Day and the service was great especially Nadia , she was very nice , welcoming and her service was top tier .

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Travante C . 2025-02-15

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Great atmosphere and decor. The food was even better 😋

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steven pollard . 2025-02-08

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"I had one of the worst dining experiences at this restaurant. The service was unbelievably slow—even though the place wasn’t busy, we waited almost an hour for our food. When it finally arrived, it was cold and poorly prepared. The staff seemed uninterested, barely checked on our table, and acted as if we were an inconvenience rather than paying customers. To top it off, the prices were way too high for the low-quality food and terrible service. Definitely not worth the money. I won’t be coming back. The manger was very rude and when I asked him for his name he did not provide it. I booked the table the day before and it was booked for 3pm and they told me the chicken has ran out but served another customer chicken after me. This was a awful experience!

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Ahmed . 2025-02-03

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We visited the restaurant on Friday night and had the most wonderful experience. All of the staff made us feel right at home, one man in particular whose name was Imeca (so sorry if I’ve spelt it wrong). It’s a beautiful venue and the food to go with it was sensational. Imeca kindly brought over some complimentary home made Guinness bread… oh my word! I would go back for this alone! The Wagyu bites and cote de boeuf were, again, highlights. We will 100% be returning, I can’t recommend it enough.

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Jade Evans . 2025-02-02

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very good food and the staff was very friendly

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Jovan Popovic . 2025-02-01

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The staff and customer service was amazing, the food although pricey definitely worth every penny. There is a wonderful atmosphere with lovely calming music and the court aesthetic of the restaurant itself is beautiful

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Amy Davies . 2025-01-30

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I want to give this place 5 stars but I didn't eat there, I went for a drink and see the vibe. It was a good vibe in there. The crowd were lively and friendly. Staff were so cool too. Next time I go back I'll book a table and eat.

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Suitable DJs . 2025-01-30

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Amazing roast, vegetables cooked to perfection and I highly recommend the truffle cauliflower cheese. Service was also very good, and quick polite smile. I’ve found my new location for a tasty Sunday roast

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Jordan Wells . 2025-01-26

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Great food and great ambience! Would definitely go back when I visit London again.

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Jaleesa L. . 2025-01-20

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Sensational food, and I don’t normally like roasts! Only downside is that they didn’t have any Guinness, when they advertise that they do have it.

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D N . 2025-01-14

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great service, made it a very good evening!!

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Lois Thompson . 2025-01-12

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Great experience Love Daniel he’s a great manager

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Eliza Thompson . 2025-01-12

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Really good food and service! Would recommend.

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M Slade . 2025-01-12

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Very good restaurant, food was excellent will defo be coming back.

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dequane briggs . 2025-01-10

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We had such a nice dinner at BOHA, the beef tartare & steak were incredible, delicious cocktails & fabulous service from Daniel - thank you!

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Nelly Simpson . 2025-01-10

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Had a brilliant dinner here, delicious and fresh food and great chats with the lovely and passionate manager Daniel.

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Ella Peterman . 2025-01-09

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When we went to Boha we had high expectations as the restaurant looked very prestigious. And I am happy to say our expectations were met. As the manager Venicezno provided us with a great experience. The food was also unbelievable we had the Crab Ravioli and some Charred Seabass and it was delicious, will definitely come again soon.

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Jamie Larter . 2025-01-03

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We tried the grilled seabass with some tarties and it was very nice, the price was very fair and the portions were huge its a must visit if you are in London.

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Pierfra Soatto . 2025-01-03

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Last week I went to Boha London, with my friends and it was great. We had the grilled corn fed chicken with some chicken salt fries and it was delicious. I will definitely be coming back again.

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Iulian Spilka . 2025-01-02

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I went to Boha last Saturday and it was fantastic the design of the place was great. But the food especially was incredible, I had a rump with some charcoal aubergine and it did not dissapoint it was fantastic. Definitely recommend this place.

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Ayub Cabdi . 2025-01-02

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One of the best meals I had in London. The steak was juicy, tender and cooked to perfection. Highly recommend.

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Andrea Torzillo . 2024-12-29

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Wonderfull restaurant near by the stadion from Chelsea. Good food, great service and good atmosphere. Simply lovely.

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R. Kip . 2024-12-25

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Last night we had a delicious dinner at Boha. We had a super evening by Daniel and Dyps and the rest of the staff! Next time we will come back on Friday or Saturday to enjoy the bar.

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Lindsay Wagner . 2024-12-23

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Very nice, great stuff, unbelievable food

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Charlie Burns . 2024-12-22

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Very friendly service, badly let down by the food. The steaks were good but the other dishes were ordinary (bland artichokes and overcooked fish, neither of which matched the menu descriptions).. Also they took several goes to get us the sauces we had ordered. The place was mostly empty (hence not much atmosphere) and given the high prices they need to sort their food out quickly. Given previous comments, I wonder if the chef has changed?

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Francis Goodenday . 2024-12-19

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Friendly staff, amazing cocktails. Owner came over and said hi. Definitely worth a visit!!!

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Chris . 2024-12-19

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Insanely good. Lovely staff, quick service. Cocktails are amazing. Owner came out and said hi, was so lovely. Such a great vibe, great location. It’s worth checking out. Music amazing.

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be3tle juyce . 2024-12-19

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What an amazing restaurant! We visited for the Sunday roast and were really impressed. The food and service were both exceptional. Our first visit and definitely won’t be our last. Would highly recommend.

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Glen G. . 2024-12-16

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I went for the Sunday roast with two friends and the food was delicious. Initially the staff were welcoming and throughout the meal we had a friendly waiter and friendly waitress who checked in to make sure everything was going well. The food also came out quickly. However, the evening was tarnished a bit after a miscommunication between our waitress and the manager led to the manager being very rude to me and my friends. My friends each ordered a glass of dessert wine for £12, however the waitress mentioned that they had run out of this and that we could have an alternative for the same price. We weren't told which alternative. Once the bill arrived we had been charged £20 for each glass (most expensive on the menu), with a £2 discount on each. We questioned why this was the case, and we were told that the glass could not be discounted further as the manager said so. We challenged this as we wouldn’t have ordered the wine in question if it was going to be £6 more per glass. The waitress was polite and said there had a been a miscommunication on her part and so she went to the manager who then came over and was exceptionally rude. He repeatedly accused us of lying and that the waitress had offered three alternatives (not true), saying that he was standing next to us and heard the whole thing (which he clearly hadn’t). He continued to berate us until he finally went over to the waitress to ask what she’d said. He came back and apologised for his approach, saying the waitress had confirmed our side of events and comped the wine. Although my personal experience was soured by how the manager acted, I enjoyed the food and majority of service enough that I wouldn’t tell someone not to go, since I assume this incident is unlikely to be a regular occurrence. I personally don’t see myself going back any time soon though.

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Joseph Hills . 2024-12-09

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We had high expectations for our meal, especially given that we made our reservation two months in advance, but unfortunately, the evening was filled with several issues that need addressing. 1. Double Booking and Delay: We had a reservation for 8:30 PM, yet we were not seated until 10:00 PM. This delay was frustrating, especially considering we had booked well in advance. While we were grateful for the two complimentary bottles of Prosecco, 1.5 hours of waiting was excessive and left us with limited time to enjoy our meal. Our transport was pre-booked for 11:00 PM, so we only had one hour to eat a three-course meal. 2. Inaccurate Menu Information: We were instructed to order from the Christmas menu, and one of the sides listed was Parmesan and truffle fries. However, the fries we received were neither Parmesan nor truffle-flavored, and when we questioned the waiter, we were told they were chicken fries—despite the fact that a member of our group is vegetarian. This lack of disclosure was concerning, and unfortunately, the vegetarian member of our group unknowingly ate the chicken fries before we realised the mistake. 3. Allergen Information: One of our party members has a severe nut allergy, and when she asked whether either of the desserts contained nuts, we were told that they did. If she had not asked, no one would have informed us of this potential risk. The allergen information was not present on the printed menu, and no one inquired about food allergies when we were seated. This oversight is unacceptable for a restaurant of your caliber, especially when dealing with food allergies. 4. Poor Food Quality: The quality of the food did not meet our expectations. The pigs in blankets were cold, and we were served only 6 croquettes between 10 people, forcing us to cut them in half to share. The turkey was dry and lacked flavor, which was disappointing given the festive occasion. 5. Unprofessional Service: When we finally spoke to the manager about our concerns, his response was dismissive and condescending. Rather than offering a genuine apology or taking accountability for the issues we encountered, he seemed more interested in telling us how long he had been in the business. Given his years of experience, we would have expected a much higher standard of service and customer care. We were hoping for a pleasant, celebratory meal, but instead, the evening was marred by multiple issues that should never have occurred, especially in a well-regarded establishment. I trust you will take this feedback seriously and look into how these matters can be prevented in the future. Although we received 20% off the final bill, we believe this figure does not compensate for the poor service we were given all night.

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Jullia Venus . 2024-12-08

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Great customer service followed by good food. Highly recommend

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Deniesha Campbell . 2024-12-01

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Absolutely LOVED the Sunday roast as well as the service! The food was great and the vibes were amazing . However, I didn’t like how there was an attempted charge on my card (that I used for reservations) stating that I was being charged for a “no-show” reservation when I had literally watched the Host check off my name when I came in for my scheduled reservation a night prior . Luckily my bank alerted me and declined it. I called the restaurant and they were apologetic . However, I’d still be careful about it that immediately raised a red flag for me. Other than that, we had a great time .

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DDCROSS 15 . 2024-11-30

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Very dissapointed with our experience today. We booked a table for 5 for brunch for my Daughters 21st Birthday. We arrived no one at the door, we stood in the entrance for over 5 minutes waiting for a member of staff to come over. The barman was there but he didn't take one of us. The restaurant was very quiet with only 2 other people there, very strange for a Saturday afternoon in lkndon. When someone did notice us he was ot friendly or welcoming. We told him e had a table and he told us to wait then he disappeared to the back then came back. When we were seated we asked for the brunch menu but he said we couldn't order brunch that it was not available. We were confused as had booked this brunch weeks ago. I explained it was a special family occasion and he was very rude and as my family noted 'had an attitude'. He gave us a lunch menu. Went away and we had to call over to order drinks. Meanwhile there were 3 men staff all hanging around the bar area looking at a phone, another was watching something in his phone. When we ordered 3 cocktails they took ages to make. Mine came with a side of something which the bar tender said the sever should have told me about This was not the special place we had hoped to spend my Daughters Birthday Even if it wasn't a special.occasion we would have left. We decided not to order food and we went online and booked another restaurant down the road So happy we did as we had such a great contrasting experience in an ambient and friendly place with great food, staff and cocktails Dissapointing as the menu looked good but the staff, emptiness, coldness of the restaurant etc it down today. We are put of coming again

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Clare Sims . 2024-11-23

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