Man vs Food Grill House in South Tyneside

Super food and very well priced. Portion sizes was very generous and Tasted amazing. Very friendly staff and our waitress Ellie was superb. Very polite and courteous and kept us well informed on when our food will be ready. Would highly recommend!!

Absolutely nightmare 😫 staff didn't let us know about deal and they says after i order i can't eat you can imagine.. never again but when we walk out charge us for drinks... be aware

Visited with family for dinner. I was well pleased with staff, facilities, service and food. Clean place, good food and worth a visit. Value for money yes not too expensive.

Service and food was great, Lovely pint of Red Stripe, Ordered a hot shot Parmo and it was lush sucliant chicken and the spice off the jalepinoes

When my hotel told me that there was a man vs. food restaurant nearby. I was really excited. I drove round to find it and drove past three times. It's an absolute dump from outside and looks closed. That didn't matter. I found the entrance and was quite pleased with the decor, and the desserts looked great in the display cabinet. I was given a table and there were quite a few people in so I was looking forward to it. The host was pleasant, but the waitress had zero service skills and went through the motions, taking my order. I was surprised to see no mention of any food challenges. Surely that's the brand usp? This is where things took a turn. The food is grim! I ordered a burger. The chips were soggy, and the burger was too. It was literally a kebab shop burger on a metal plate. I wasn't offered sauces and had to go and get them. No mustard or bbq sauce *a BBQ Restaurant, this is not! She even said she would bring me some mustard and then didn't bother. Thankfully, I can claim on my expenses, or I would have been asking for my money back. This restaurant is mutton dressed as lamb. Its a kebab shop in disguise .

Honestly can't fault it here, first time coming and food is reasonably priced and you get huge portions. Coke can chicken was so tender definitely recommend. Stein lagers available, and amazing cheesecakes. Lovely attentive staff 10/10

I had the absolute pleasure of dining at this establishment on August 22, 2023, at 5 pm, and I must say it was an unforgettable experience. From start to finish, everything about this restaurant was outstanding. Let's begin with the chefs - their culinary artistry is truly remarkable. Every dish we ordered was a masterpiece. The flavors were perfectly balanced, and the presentation was a feast for the eyes. Each bite was a delightful journey of taste, and it's clear that these chefs are passionate about their craft. The food itself deserves special mention. Every dish was a celebration of taste and quality. The freshness of the ingredients shone through in every bite, and the attention to detail in the preparation was evident. It's not often you find a place where every dish on the menu is a winner. The atmosphere was also a highlight of our evening. The ambiance was warm and inviting, creating the perfect setting for a memorable meal. The decor was tasteful, and the lighting added a touch of elegance. It was a place where you could relax and savor your meal while enjoying the company of friends or loved ones. Now, let's talk about the exceptional service. Ellie, Jaune, and Zain, our servers for the evening, went above and beyond to ensure that our dining experience was nothing short of spectacular. They were attentive, knowledgeable, and friendly, making us feel like valued guests. Their recommendations were spot on, and their genuine enthusiasm for the menu was contagious. The only disappointment of the evening was that the ribs were not available. However, with the incredible array of dishes we did try, it's safe to say we didn't leave hungry. In conclusion, dining at this restaurant was a culinary journey I won't soon forget. The chefs, the food, the atmosphere, and the outstanding service provided by Ellie, Jaune, and Zain all combined to create a truly exceptional dining experience. I can't wait to return and explore more of the menu. This place is a gem, and I highly recommend it to anyone seeking an unforgettable dining experience. Thank you ♥️ Ps. Hope I haven't make a mistake with names 🙈

We come here every here every now and again from Middlesbrough after our local restaurant closed a few years ago. We were a bit disappointed that the beef rib wasn’t available (we have been three times this year and all three times it’s not been available) however they swapped it out with pulled beef which was absolutely delicious so the disappointment was soon gone. All our food was delicious as always and the service was spot on. I would like to take a moment to compliment Ellie our waitress she was absolutely brilliant, especially to our daughter who took to her immediately. 24 hours later and my daughter is pretending to be a waitress and serving me, Ellie definitely left a lasting impression on her. See you again soon.

Amazing service and food was served very quickly, also very cheap prices for what we ordered. Lovely staff members

Absolute joke Got a kids cheese burger premium meal and asked for the burger to be cooked well done NO pink. What comes, but pink inside the burger so the person eating this ate only half as the rest was pink. Ordered mash with this meal and later noticed we were charged a £1 extra for this even though it was a side on the premium kids meal. Also noticed on bill that we were also charged for the bbq ketchup we asked for. Lol it was the size of a egg cup. Complained about the burger and they didn't even care. Service was pathetic as nothing was done about our complaint and you could just tell they weren't even bothered.

14 of us went here for my sons birthday we waiting about 1 hour for food to arrive after ordering then when it came one of the chicken burgers were pinks inside we informed the waiter of this who said that is just the colour of the meat they agreed to change it but by the time it came the rest of our party was finished there meals when paying the bill spoke to the manager who was so rude and said there was nothing wrong with the first burger I advised him a would not be returning he just walked away from me terrible customer service and poor food

The food was Mediocre nothing special if your looking for a BBQ or Smokehouse type of food I would avoid here it’s far from it. I got the BBQ Smoke Tray for 1 person. They didn’t have the Beef Rib available, I was given extra pulled chicken instead (that was all that was offered) which that alone was disappointing. Looks like some rotisserie chicken that was quickly teared apart with a drop of BBQ sauce. The Brisket was overcooked but was still fairly moist and tender but not melt in your mouth tender, still lack any considerable flavour. Garlic bread and lamb sausage tasted like a very generic frozen product nothing special to shout about. Pit beans were simply not to my liking at all. you get a fair bit of food on a tray but that’s all i can give credit on the food side Front of house were quick and efficient nothing special or above and beyond, satisfactory Nothing in this visit would make me want to visit again

Allergies, allergies, allergies!!! Myself and my husband love this restaurant and the food is amazing. The issues I have is the allergy information. In the early days I’ve been served up food that wasn’t allergy free on more than 1 occasion. We gave it another go and things started to improve and I found the gluten free menu encouraging. We visited again in June and I was asked to scan the table code to check out the allergy information. Unfortunately the allergy menu displayed food that was not lining up with the online allergy information online. The information was so confusing so I asked for clarity. The waitress (whilst she tried her best) kept talking over me and gave me the same information 3 times. (Which didn’t answer the question I asked). Please guys level up your menu. You’re food is awesome however, allergies are very serious.

We had our logistics support crew visit early and booked a table for us, as we were a team of 5 cyclists finishing the Coast to Coast ride. We arrived at 7:45, ordered by 8:05 and, although chased the order at 8:45, - “I’ll chase this up”- it wasn’t until 9:10 that the manager came over and apologised for the delay. They had lost the order. We decided to leave, and were informed that we hadn’t paid for our drinks. I am writing this review because I suspect the blame for this fault will be laid on our young waitress, but in fact it lies in the management; either insufficient or inappropriate training, or in the ordering system being insufficiently robust. Please review and advise.

What a friendly.. Welcoming restaurant.. The girl who served us. Totally looked after us at our table.. And provided information on the new extension area.. Opening in the summer.. What a lovely girl.. She is a credit to this place.. Her name is Lara... Well done

Quality food, quality service from Morgan, been a few times over the years now whilst working away . Top notch , always a supreme feast , thank u 😃😃

Currently working away and staying at the premier inn down the road. i found man vs food on just eat where I usually order too my room, tonight I decided to walk down and try the restaurant where I received a warm welcome and shown...

The food here is good but its not cheap. The main problem is the wait time, I have pre ordered every time I've been there and without fail there is a long wait, most recently we ordered 30 minutes in advance and ended up waiting...

Went to this restaurant in South Shields this evening at 6pm we weren't even in there for 30 minutes. Ordered what I thought was the pulled beef with bbq sauce wasn't even 5 minutes later and the food arrived.. as if it had just been...

Absolutely disappointed, food cold delivery late . Ordered 2 hot dogs and nacho cheese (macaroni cheese sauce is not nacho cheese but that's what I received) Hot dogs I'm quite sure we're tinned hot dogs food was ice cold sweet potato fries were like rubber...

Fabulous service, we were served by Morgan on the 24th March, she was absolutely brilliant on all fronts! The food was great! The drinks were great, though there was a little wait for the drinks to come out sometimes but it was busy so completely...

Ordered food this evening to be delivered at a specific time. First it arrived an hour before we ordered it. We were then promised that it would arrive at our original time. It's now 40 minutes after and it's arrived freezing cold. Terrible service.

We visited for dinner. We where quite a large group and arrived right at dinner time. Our server was absolutely outstanding, so kind and helpful and made our little boys night chatting about his day. Thankyou. Our server was called Morgan, she was an absolute...

Had a really great time here with friends! Amazing atmosphere and Lara was so helpful and friendly when we were ordering! Will definitely be back!

Visited on a Saturday night, restaurant was relatively busy but i guess for a weekend thats expected - we had booked though so were seated immediately. Service was a little chaotic, had one server taking drink order and we asked for a couple of minutes...

Had a lovely very helpful waitress called Morgan serve us. Would highly recommend, the food was lovely, the portion sizes were huge, and our service was excellent. Will be definitely be coming back :)

Amazing food, staff very friendly and helpful. Loads of choices for food plus kids meal, definitely worth the price and would definitely recommend!

Morgan served me and my partner. An absolute pleasure she was so welcoming and even laughed with me when the other half thought he was the big man doing the hot chicken wing challenge haha amazing service will be back :) thank you

Attended a pre booked family birthday meal on 4th February. Unacceptable customer service levels. Appalling attitude of some waiting staff. To be waiting almost 2 hours for main meals is outrageous. Be warned, if any in your party orders a starter, then entire tables main...

Poor service and unacceptable delays. Rude staff handled complaint badly. This was for my sons 16th birthday and was a huge disappointment. Avoid at all costs.

Food was delicious and portions excellent, waitress very friendly and attentive but she was left by the management to ask us to hurry up as the table was booked out again!! We were told only allow 1 1/2 hours to eat! We can only eat as fast as they bring it out and twice asked us if we wanted desert, we ended up taking away the desert as they had people waiting for our table. This should not only have been explained at booking but also it should have been the manager that came and told us. The waitress was very apologetic but rightly so we were very annoyed.

Upon arrival we were taken swiftly to our table. After looking through the menu and deciding on our drinks, a young man came and took our drinks order. He was trying to banter on with us but it came across insulting as he was taking the mick out of the drinks that we were ordering calling us weird. When he brought the drinks over he proceeded to say the ice cream float ‘looked disgusting, but here we are’. We then ordered our food which came very promptly. We were astounded by the sheer amount of food provided for the money. Certainly great value for money. The food was of great quality and there was plenty of choice for all the family. However no one checked during the food if everything was okay with the meals, or whether we needed more drinks (which we did).

We visited restaurant on Thursday 7th a large group of us and I left my daughters bag and inside amountg other things were her epi pens and allergy medicine. I rang the restaurant and they confirmed the bag was there and I could collect. I went up a couple days later as I was working and I had spares at home to be told it has gone missing, they took my details and said they would talk to other staff and get bk to me. Next day heard nothing so rang myself to be told if had vanished none of the staff know anything about it and staff couldn’t do anything about it. Terrible attitude and customer service from both staff and management! So rude and unhelpful and not willing to do anything about that fact that they had misplaced the bag. I was told it must have been thrown out, baring in mind it was a children’s backpack not a carrier bag! Will not be revisiting!

Thanks to all the guys here absolutely brilliant brought me a beer outside. Lovely food and lovely people. Five star.

Went in on a Friday afternoon and there was only 1 other table seated and about 4 serving staff, we ordered food / drink together, took over 10 mins for the drinks to arrive. The food arrived 10-15 minutes later, presentation looked good, however the fries are seasoned with a Spicy salt (not mentioned on the menu and not to my liking) fries were remade but my chicken and onion rings had cooled by the time they had arrived, there was also 3 items missing that we had requested and had to follow up on minutes later. The food was 8/10, service was 5/10 in light of barely no customers but more than enough staff to covert

There was 9 of us went today for first time my family all good when first arrived starters ordered really nice staff great asking if everything was ok after starter then all went downhill mains took a while to arrive once they did not a staff member in sight we had no sauce for kids , wanted salt and we had ran out of drinks , after 25 mins waiting finally flagged a member of staff down n asked for drinks and salt ect took another 10 min for drinks to come to table and one was missing , still no sauce or salt my food was freezing by this point , no one came to ask how food was or if we needed a drink asked to speak to manager who was lovley really polite went to talk to staff and took price of one meal off bill but staff when spoke to lied about our table service and told boss we told them everything was fine when asked we were never asked after mains no staff were to been seen for ages wanted pudding but had waited that long kids were fed up and getting sick , we then had to wait another 10-15 mins to flag staff down again just to get bill

Found this place by chance & it didn't disappoint. Food portions were huge & delicious. Plenty of choice on the menu & extensive drinks options. Both the BBQ ribs & pulled beef burrito were lovely. Would definitely visit again if I was in the area.We booked an early table before it got too busy - I would recommend that you book in advance. The only negatives were that they had no soda water! And had run out of caramel sauce! so I had to choose alternative options. Otherwise, great.

Ordered burger and steak meal, was advised burgers are red in centre but fully cooked as they are made fresh daily which was fine, both my burger and my wife’s steak which was ordered medium rare came out like they had been boiled or oven cooked ! although burger was rare looking in middle it was still very dry to eat, steak over cooked aswell, very disappointing and hoping it was just an off day but tables either side of us also complained and sent meals back, should of done the same to be honest.

My visit for my birthday was amazing, sahad was amazing serving us, food was amazing sizzler plate was brilliant

First time I tried food from this place. Anniversary meal and it’s literally one of the best meals iv had in a long time. Would definitely recommend this place. Can’t wait for our next visit.

Excellent Food - excellent service from attentative members of staff. Thank you Sharif / Isbah and kitchen staff…Food - twin meats Sunday Dinner - Beef and chicken mash potato Roast potato carrots peas and double Yorkshire pudding I was bursting - lovely - Cheesecake desserts Must go again

Went out for a lovely meal with friends, however the meal was very disappointing. First, the waiter was inexperienced and clueless, ordered few drinks and got our drinks completely wrong. The worst part is the food, the Parmo was RAW and was tasteles. Overall i was not happy. Will not be returning again.

Met up with a mate of mine to celebrate his new job appointment as a prison officer, so being a couple of big hungry lads we opted for steaks at Man V Food at South Shields.I’d booked the table the day before, but it wasn’t that busy and we could have probably got away with a walk in, but better to have a reservation just to make sure.Staff were very friendly and offered a table either inside or outside, with it being such a beautiful day we opted to eat outside. Food and drink ordering is done by the W8R phone app which is simple enough to use.I ordered myself a 16oz sirloin done medium, but what arrived was more like a well done T-Bone, nevertheless I was hungry and ate it.Staff great, food ok, venue alright, it’s certainly worth a visit and I will return at a later date to do their burger challenge.A very generous for Man V Food, South Shields. ⭐️⭐️⭐️⭐️

Massive portions. Food was lovely! Can’t complain for the price at all. Friendly staff and service was quick. Would advise booking in advance as it was packed.

Today we were served by Sahad who was very cheery and had a constant smile on his face! He helped recommend a dessert to suit our cravings and made great conversation with me and my partner. He was very good at his job and needs to be praised for his efforts and welcoming manners! To top off the great service, the food was absolutely delicious! Will most definitely be returning soon :-)

I have eaten here on a number of occasions and I swear by it, however last night was the first time I ordered for home delivery and it was a disaster. I ordered food yesterday at 20:45 and it didn’t come until over 2 hours later. I’m more than happy to wait for food if somewhere is busy etc but at that time of night is a bit extreme. My food didn’t come until almost 11pm by which time I had lost my appetite. My food was not hot either and my mash potato was stale - as if it had been sat out for hours when it eventually came I ended up barely eating any of it. Very disappointed with the service tbh. I live less than a 5 minute walk away but because collection isn’t an option I waited over 2 hours for food that to me - wasn’t freshly made. Very unhappy about it considering i spent almost £30.

A friend and I went on a little wander down the sea front but had missed the closing time for most pubs food service so we managed to get a last minute booking. I’m so glad we did. The food was insane. Previously we have ordered food for delivery and it has always been spot on. We got chatting to a lovely man (not sure of his name but he worked there or maybe even owned it) and he was great constantly checking in on us to see how everything was and he even managed to convince us both to get a dessert to take home for later on. Highly recommend if your looking for food places in South Shields.

Good food and very attentive staff. Very busy in the current circumstances and the waiting staff work hard and do a great job all things considered, my only slight criticism would be the wines are very overpriced for what they are. All in all though a nice meal and a nice atmosphere.

I, certainly don't want to put anyone off as their food is good. But I do have a complaint, I waited more than two hours for delivery. Called with no answer I had to feed others and called out again and they would not accept my calls or requests to cancel. Consequently stupid me ordered from else whereThat said I had to pay for two restaurants and one delivered on time the other took my money and ran. Still no reason why no communication nor fault. I'm not after a penny but to have told me what's what.

I took my teenage boys here 'cos quite frankly they had eaten everything in the house and I was bored of cooking and tidying up after them. This was an excellent decision, we all thoroughly enjoyed it.The service was pleasant and attentive without being bothersome and the location itself was clean and seemed well set-up in our socially distanced world so no complaints on either front there.As for the food, in summary it is largely very good but a couple of items could be better. The nachos were good and the coke can chicken is fantastic - the most moist tasty chicken I can ever remember having! (I will be back for that again one day) The boys had advised me that the wings were very nice, and the steak was well cooked too. However, the corn on the cob was rather bland (some seasoning or salty butter would be a welcome addition methinks) and one of my lads (a burger connoisseur!) thinks their burger had not cracked his top 10 burgers list. So not perfect but for the price point probably better than I would have expected.Overall well worth a visit and would recommend to friends or anyone with ravenous kids. Do go there hungry though, as the name suggest the portions ain't small!

Took my son for his birthday. Absolutely fantastic service from Philly and Dale. These guys went above and beyond, nothing was to much trouble.They made his day so special, with a specal challenge. He was beaming. Dale was so attentive from start to finish.Fantastic food, I would recommend the chilli burger, and a fantastic atmosphere. 10/10

Went for my wife birthday with family and wasn’t disappointed, food was amazing. I had the platter for 2, so much food we couldn’t finish it all. The ribs are massive and so tender. This is a must visit place if you are a meat lover.

Staff were incredibly friendly and welcoming, service was also great after ordering the food was on the table very quickly and was piping hot, I ordered the bbq platter for 2 and was defeated but I didn’t want to stop eating the meats were so soft 10/10 will definitely returning many times in the future.

I've visited twice in the last month or so and received nice food and good, friendly service on both occasions. The food portions are very big so I left stuffed from just a main meal on both occasions, the homemade chips and coleslaw were gorgeous. Love the outside terrace areas, it gives you the feel of being on holiday when you're having your meal out there. Also loved the glass bottle drinks and the large mason jars of Juice/Soda.My only criticism's are that I would like there to be a regular Mayonnaise option on the burgers rather than only Perinnaise, and a regular crispy chicken burger rather than just a southern fried or grilled one.

Great food, great service ( Jordane) and a first class atmnosphere. 2 adults and 2 kids eating. Recommended.

Lovely staff very helpful definitely be back food is amazing came for a family members birthday and there was no confusion between meals no meals getting mixed up nothing.

Visited Man v Food tonight ( june 2nd ) for my daughters birthday this was our 1st vist back in 3 years as moved away and lockdown defnatley wasnt disappointed food was amazing cooked to perfection portion sizes also amazing , establishment was spotlessly clean and all gov guidelines adhered to with any impact on our dining experience staf were so welcoming and helpful despite changes due to current times, especially Sharif and Dael took time to chat and make us feel welcomed and making our daughters birthday one to remember thank u from Diane Raymond and Shannon cant wait for our next visit xxx

First time at man vs food and the food was unbelievable, the meat was cooked to perfection and jordane the host was an absolute diamond. Highly recommended and will defintly be returning 😁

The service was exceptional, jordane was so polite and the food was awesome. Portions were absolutely huge

Waited 2 and a half hours for mains to be brought out, finally once they came out most things on the plate looked it had been sat for a while, wasn’t very warm the food. Waited 25 minutes for our first lot of *soft drinks. The starters we had also ordered came wrong. Just to add to possibly the worst paid meal out, everyone around us had also complained about something within there meal. A lot of customers had to find their own sauces/ napkins etc out.

absolutely terrible customer service food came out cold after an hour was sent back twice and came back still cold was reheated both times my son didn't get his at all was left with nothing for another half an hour they were rude

What can I say? After visiting man v food tonight as a family of around 20 of us I can honestly say it will be the last time.We have had a bad experience previously but one of our party really wanted to try it so we thought we would give it another go........BIG MISTAKE.Cold, bland, horrible presentation are just a couple of words I can use. Not a single 1 of us had a good meal. Most orders were not even warm. Alot of orders were wrong. My nephew waited over an hour for his meal and we had all eaten when it came (even that was wrong).Worse still was the fact the manager/owner did not care 1 bit. When we expressed we were really not happy to pay for the meals that were cold he actually called the police. They came and basically told them they had wasted their time. They lie, they cannot cook and they do not care about the customers one bit.PLEASE DO NOT GIVE THEM YOUR MONEY IF YOUR NOT HAPPY WITH YOUR MEAL. WE DIDNT AND THERE WASNT A THING THEY COULD DO.

Came here for a family meal if around 20 of us food was cold waited ages one meal still not brought out after everyone had eaten !! Manager/owner needs to go a learn how to deal with customers as his customer service skills are dreadful We were unhappy paying for the cold food as it was sent back not once / twice 3 times AVOID !!Will not be returning

Have to be honest we were a little disappointed with our visit. Food was good , although a bit of a wait . What really annoyed us was my husband had my full glass of wine spilt on him by the waitress . It was an accident and I totally get that these things can’t be helped : however I didn’t even get a complimentary glass of wine to say sorry . Not likeWe didn’t spend muchX the bill was nearly £100

Originally booked for indoor sitting at 5.30pm left a note on online booking to be seated inside as there was no option online. Received confirmation that reservation was changed to 5.45pm and for outdoor sitting, after emailing, messaging on Facebook and calling numerous times I eventually got through to a staff member I explained our confirmation stated outdoor seating with a table number and that we had requested inside and could this be amended I was then told well you are inside your confirmation doesn't even say where your sat to which I explained I wouldn't be calling otherwise. After a good few minutes of back and forwards she then went well your booked inside so its sorted bye and hung up. We arrived on time for our reservation to be told it wasnt ready and that it still has people eating at and it does require cleaning still. While waiting I asked how long the wait for food would be as it seemed busy inside and my partner had to go to work at 8, so we were conscious of the time. But 2 hours is usually more than enough time pr so we thought, the front of house staff member stated the kitchen were working quickly tonight and that there wasn't really much of a wait for food. We got taken to our table at 5.55pm (10mins after booked timing) and ordered out food and drinks at 6pm. Drinks arrived within 15mins but after waiting 40mins and no sign of any food we asked a staff member (new girl) she explained she had just been to ask the kitchen to query a table who had only been waiting 25 mins and they were told it would be a further 15 min wait. We waited again another 15 mins and still no food the new waitress came back over to apologise for the inconvenience and that she has been chasing it but kept getting told its coming out in a minute. The poor girl even admitted she was so ashamed at the way they were going on that she wouldn't even come back. In total we waiting 1 hour 5minutes for food, it tasted okay but definitely not worth the wait. I was expecting a delay in service due to recently opening back up from covid and new staff hence asking prior to us being seated and if we had know the correct wait time we would have happily had drinks then left due to us being on a time schedule. Unfortunately we will not be returning in the future just like a few other couples who also experienced and were sat nearby to us in the restaurant. If you are booking please be prepared to wait .

Booked table in the heated outdoor area. We were seated under a broken heater and advised no other tables fully booked. After a couple of minutes I knew I couldn’t sit for a full meal as cold already. I asked again as could see many tables empty, we were moved, and 2 tables near us was also unoccupied the entire visit so felt like had been lied to originally. Food was lovely so it was a shame that service was then sporadic, starters came, mains came without starters being cleared so no space, main came with no cutlery. Requested sauces and salt, had to ask again as waited 10 mins or so and food getting cold. No one checked in to see if each course was ok or needed anything. Just a shame as the food was so nice but customer service definitely lacking, and for the price and paying tip upfront you would expect a good service.

Food was amazing, but wasn't happy about having to pay a service charge when we ordered our own food.No member of staff checked to see if everything was okay, we could of done with a bowl for our toddler but could not get the attention of any staff. So felt robbed paying a service charge with no serviceThe portions were huge and definitely worth the money.

First of all we ordered our food and the wrong food was brought to the table as they had incorrectly read the order. Then we had to send all the food back so we could eat together as there was 6 of us. Then later on we ordered drinks and they took half an hour to come one of our guests had to leave so we had to cancel the order. Food was lively but service wasn't the best.

Fab Covid adjustments to outdoor dining. Staff were very friendly and food was amazing. I had the Surf and Turf and the mint aero cheesecake. Will definitely return :)

I had peri peri pulled chicken my partner had the full American burger along with a few cocktails was absolutely unreal food just how we remember it staff are very friendly and helpful thank you pjs didn’t get pics off food we dived straight in haha

I was having a nightmare trying to find somewhere for some outside dining and i happened across this fantastic place. The lovely gentleman on the door said they were booked up but there were some free tables, however they were in a cold part of the premises. As an absolute Viking the cold did not sway me so I accepted. As my food arrived (which was incredible by the way) an absolute angel of a server by the name of Eden said a table had opened up in the lovely warm area and they would move me there. Eden and her friend carried my food and Stein of beer to the table to the sound of Michael Jacksons Beat it, as i followed feeling like the abslute king of the north. Thankyou once more as you saved my day, will defo be dining here again should i return to South Shields xxx

Ordered wellIn advance (4 hours) for a scheduled delivery and it still came 1 hour late. No notifications from the restaurant. When it arrived the food was cold and tasteless. But the worst thing was when I rang in the ask for an update the staff member was rude and could not care less that my order was very late!!!Please do not order from here you will only be dissatisfied even when it does eventually turn up!! There is lots of brilliant places to order from in South Shields please use them instead!!!

Visited 21/04/21 at 1700hrs -3rd-4th visitGreeted at the entrance to the new outside terrace by a very friendly member of staff and we were shown to a table with a gas heater which was lovely and warm. We ordered using the new app which was easy to use. Both the food and drink were ordered on the same order using the app and the drinks arrived almost immediately.We ordered the chicken parmo and the Mexican burger which arrived within 15 mins and was delicious with large portions. There was a check back by the staff and our plates were taken away only a few minutes after we had finished which was fantastic given the amount of tables that were occupied. In all, great food, great service and our favourite restaurant.

Visited this place with my wife to celebrate the relaxing of lock down. We totally enjoyed a fantastic meal, served by fully trained professional staff and beautifully setting. We were welcomed at the door by a member of staff with a very pleasant smile and seated next to one of the heaters. She explained everything I needed to do concerning ordering using the app. We totally enjoyed everything from start to finish. Special mention to Deal who served us all night. Will be back with the rest of the family shortly.

A cracking out door area very cosy and warm , mains and desserts were top draw and a good selection of alcohol 🍻🥂, great friendly staff as well , we will be back

Got takeout tonight totall waste of money never go back agin food burnt and chicken under cooked rang up next day but might have been talking to a brick wall

I have ordered from here before and really enjoyed the food but collected the order myself. Tonight was my husbands birthday so we decided to have it delivered. When I rang for delivery I was told that I needed to use Uber eats. I registered with Uber eats and made order for 19:00- 19:30 delivery - no food by 20:00 so rang the restaurant, no record of my order ... asked how long for delivery if I reordered, 30mins, I was told so I reordered ... after reordering the delivery slot was 21:20- 21:40!!!Food arrived at 21:30 (on time) but was cold and unappetising - I guess it had been sitting ready to deliver since just after 20:30 very disappointing, next time I will collect myself.

Two hours wait. For 5 mozerella stocks that cost 50p in Sainsbury’s and a tiny piece microwave cornbread. Really not worth the money at all. Have ordered several times and pit beans change each time. Clearly heinz with sauce added. Husbands burger and chips freezing. Won’t bother agains

Ordered myself and my partner a beef burger and how impressed I was. Quick delivery and tasty food! Will definitely be ordering again.

Lovely take away. But it would be great if your drivers would stop saying ‘you live so far away’. Then don’t deliver here! It’s really not that far. Noticed the portion of Mac and cheese bites and jalapeño poppers has decreased every time we have ordered which is a shame. I have also had the vege pit beans with every option of spice and they all taste the same? Garlic Mayo/chipotle Mayo amazing! Husband loves the burgers.

We allate a monstrous amount and loved every bite, great food and service and I had to check the bill to make sure they hadn’t undercharged us. Meat was good quality and so much of it on my plate it was like food heaven! Get in there meatheads!

Honestly, bang for buck it's the best! Just go in and test your might. Meat lovers heaven!! Steaks are my most favourite.

We decided to pop here whilst we could. Very organised and covid friendly with the one way system. Food was amazing and large portions. My little boy loved the virgin cocktails. Also free child meal with an adult meal which is a good deal. I would return again

Food came 90 minutes late and was prepared awfully, extra sauce that we ordered had exploded all over, instead of a pulled beef brisket sandwich the beef was just wedged in with loads of fat, the best part was a free cheesecake that was thrown in as an apology. Average food and poor service

Came tonight for my birthday with family. Great food and all the staff were very friendly and accommodating. Will definitely return. The staff are a valuable asset to the business.

I am a waitress so I only tend to complain when things are blatantly terrible and I feel genuinely taken the **** out of. The host and waitress we dealt with were genuinely nice and helpful, and our starters (wings) were pretty good. However, the mains were just unpleasant. Chips were greasy, macaroni cheese had no taste, I had the pulled beef which was alright cos the devils bbq sauce is pretty nice. But my boyfriends steak which he ordered medium rare came out undeniably well done and had zero seasoning. He had the same issues as I did with his sides. We didn’t get a single check back so didn’t have the chance to complain, although we were sat with still full plates for ages. When my bf managed to flag someone down the waiter took his now cold slightly eaten steak to the chef to confirm wether it was medium rare (what???) and then brought it back saying the chef insists it’s medium rare. I know for a fact, as a waitress, that you take the customers word for it that the food is bad (even if they’re being ***holes which we were definitely not as we were being really polite) and you don’t take further steps to embarrass the customer for raising a genuine complaint. He insisted the steak had definitely come out medium rare, as if suggesting we had cooked it further since it came to the table hahaha??? And then tried to say that if you ask for medium rare you need to eat the steak within 5 minutes or it turns well done, which is the most bizarre thing I’ve ever heard and definitely not science plus it was a t bone so huge - regardless, the first bite had made it clear it was overdone. Anyways, We just asked for the bill, and the waiter then didn’t dare come back to the table and sent a girl who we had to tell we weren’t paying full price for the steak which she was very embarrassed and apologetic for but couldn’t do anything about cos she doesn’t have the authority so would go to find her manager. So my boyfriend just went to the till where the rest of the male staff were and insisted he wasn’t paying full price to which they conceded and took 8 quid off. Won’t be returning, really weird experience.

I had a great Sunday dinner here recently. Loads of unique veg! Staff were helpful. They had a huge range of desserts and my son devoured a huge waffle with ice cream and chocolate. Massive it was!

Visited here last week. The theme is obviously American and he decor is good. COVID measures in place, one way system, hand sanitizer etc.Food comes in massive portions but quality is very good, not like many places of similar theme.The nacho starter could easily feed 3 people.The brisket sandwich was very nice, and the meat very tender. The hot dog was huge, as was the smoked meat tray.You will leave very full.Good selection of beerPlenty of room to park

We have been here before hence the reason we have returned however we was only offered the normal menu not knowing about any challenges or the Sunday lunch they were serving at the time.On this occasion the food ordered seemed very dry and overcooked there were no check backs and getting the attention of the staff was difficult it’s not always this way just at this time.The staff could have been a little more intentive but they were pleasant happy to be there which makes a nice change

We had a great early evening meal ahead of a night out at the newly reopened Comedy Club at the Customs House.The restaurant is a renovated pub, and they have done a great job with an industrial chic ambience (like a New York loft apartment...).The service is great, the postions huge, and the meat is absolutely delicious.We shared chilli beef nachos to start and they were lovely. We should have ordered more! The main courses were similarly excellent. I had the BBQ Beef Brisket, which was melt in the mouth tender and tasty. My wife's Chicken Sizzler was delicious, and the sharing platter main which our friends had was amazing.All in all a great meal. We will definitely eat here again.

What can I say apart from it’s a must. Our experience from start to finish was top class friendly staff happy to help definitely be going back

Just called on route at such short notice, they accommodated us straight away and the food was to die for. Beat mealive had in a long time nd will deffo be back. Adeel was fab as well as another fella but didnt catch his name. First rime back somce covid hit nd just gutted ive waited so long. Food truly was amazing xx

Amazing food. Staff very attentive. Dined during Dine out to Help our so was very busy but still had great service.

Booked a table for the eat out scheme and got seated straight away, both me and my fiancé ordered milkshakes and when the waiter come he spilt the drinks all over the table, my fiancé clothes and her phone they had to clean it all up and we had to move tables. Which wasn’t the best start to a restaurant I love. They went and made the drinks again and brought them back in a smaller glass which I don’t understand.... if anything should of been made bigger after waiting over 15 minutes for our drink then our food arrived just as we got our drinks. I got the legend messy burger which was tasty with garlic bread and a side of mozerella dippers. Been to this place before but felt they weren’t bothered with what happened about the drinks.....

We visiting during the government scheme of 50% off and the quality and service of the food was excellent- real bargain! Great for meat lovers

Decided to come here for the eat out scheme after visiting here a few times. Booked a table and got seated straight away next to the bar. Both me and my partner ordered milkshakes and waiter brought them over and we ended up with them spilt all over us..... so it wasn’t the best start to the experience we moved tables they made more drinks for us. We finally got our drinks after 20minutes. Food came and I had egg brisket sandwhich with wedges and garlic bread. Huge portion size for the value, sandwhich was full of brisket, which was tasty.

Booked ahead. No one at door on arrival , wasn’t shown sink for hand washing or any hand gel. Had our own though. Shown to table and drinks order taken. Then 2nd server came to take drinks order and we explained already given. Had to ask for extra menus as only 2 on table. Server grabbed 1 from other table that hadn’t been cleared without cleaning it they handed it to me. I asked she wipe it down. We gave food order and had to change selection twice due to no stock, should have been pointed out at sitting stage. We waited 40 minutes for meal, food was ok , the 16oz is sirloin was on bone and very very thin, more like frying steak, server said it’s how it’s normally served! Plates were cleared while one diner still eating, so shocked! We stopped server doing it but we asked for a dessert menu and waited 20 minutes for order to be taken and a further 40 minutes to be served 2 desserts. Had to go to front desk to pay as when we asked for bill we were left sitting for 15 minutes and took matters into own hand. In total we were on site for 2 hours and throughout we had no offer of more drinks as no one asked. Also a take away was ordered and requested for when bill being paid and the food was brought out with mains! I returned it as clearly too early. Staff were not following social distancing, and I know it’s hard but tables all filled and should have been gaps between customers so staff could stand further back. Chaotically managed and seemed the servers weren’t allocated set table or areas so were rushing about everywhere. Reported our concerns and disappointment to manager and they apologised but no rationale given to why such a disappointing visit. Only comment was fully booked very very busy. remedy to that is plan better, less bookings, and allocate areas and staff responsibility before opening

Been visiting this place for years never had any problems food always great and staff helpful. However booked a table today for Sunday lunch for me and my family, after arriving we were asked for our orders to be told no Sunday dinner available which was very disappointing as was the main reason for our Sunday visit as we usually attend on an evening anyways we took a few more minutes to decided on alternatives only to be told no ribs or brisket available. Don’t get me wrong I understand things are unavailable at time however wen we arrived we should have been told of available menu as we wudnt have stayed. Despite this we did finally order the lady who brought our meals was far from our usual friendly staff experiences didn’t spk just slammed plates down never once asked if our food was ok which it wasn’t!!! Chips we over cooked and cold kids chicken nugget solid!!! After years of this being our favourite family restaurant we won’t be returning and have cancelled future booking we had made disappointed to say the least!!

first time to this grill house, friendly welcome, was served by ADEEL and KAMIRA who explained everything, the food was amazing and reasonably priced in my opinion, spotlessly clean nice atmosphere, would recommend to anyone, we will be back with our friends

Food was amazing reasonably priced dodnt have to wait long staff were very friendly parking not so good but sisint stop is eating