Malmaison Brasserie, Dundee in Dundee City

We had a very enjoyable 80th birthday lunch today. Public parking next to Hotel. I had messaged ahead and asked for A nice table and mentioned it was her big birthday. We were situated at a lovely large round table in a bay window and a lovely surprise chocolate slate with cake was presented to my mum. Although no lobster mac and cheese we asked for an alternative of prawn and this was no problem at all. Service was perfect the 2 male waiting staff were so polite and really attentive and not rushed at all. Really lovely with my mum. Thank you Mal

As a previous Mal diner elsewhere I knew the setting would be dramatic and I wasnt wrong! Climb the film star staircase, adore the magnificent architecture and better still the drama of the dining room. Very attentive and courteous staff. The beetroot salmon as a starter was full of flavour. A 'cant go wrong' dining experience.

Lovely food & drinks with impeccable, professional service. Excellent champagne too. We very much enjoyed our celebratory lunch. Thank you.

I stayed for 2 nights. There was a problem when booking at my end but the staff were superb. Highly recommend

I was keen to try the hotel for dinner after a fairly unsatisfactory lunch earlier elsewhere. The steak was a little chewy but fairly decent. Watercress is not a salad! Rostov onion half cooked and frozen fries. Not exactly the nice neal I was hoping for. However the service was first class and the ambience was wonderful. I thought it pricey given the quality of the food but it was altogether the best food I'd eaten all day.

Amazing hotel friendly staff great food

We weren't staying here but went for dinner, very good. Fast and friendly service.

Hotel is conveniently situated in the centre. Parking next door. Room was decent but the bathroom was not comfortable. Reception staff not helping. Restaurant was nice. Good food and good service.

Had a lovely stay at Malmaison Dundee. Reception very welcoming upon checking in and both managers Dale and Jordan being most helpful, recommending places of interest to visit during our stay, nothing was too much trouble The food here is superb, we enjoyed both breakfast and a wonderful evening meal in the restaurant, service was first class. A wee nod to James the bar tender who really looked after us both, this guy knows his job. I highly recommend booking in here, we will be back.

Dark and moody interior, attentive friendly staff, and nice simple menu choice. Perfect for my evening solo meal during a work trip :)

Stayed here recently. For the price I was disappointed. The suite looked lovely but there were many problems that are fixable to variable degrees. The floor was so creaky that you could not move without making loud noises. The curtains let in light around them and they didn’t meet in the middle. The windows seemed single glazed so all noise from the street came through easily. Was happy to see a tray of snacks but disappointed to see a price menu next to it. Similar hotels I have stayed in offer a free mini bar for suites if not lesser rooms. The bathroom was lovely but when adjusting the shower head I discovered the tops of the shower heads were covered in dust.

Everything was easy the booking the booking a table and getting about the hotel in an electric wheelchair. Every member of staff were so attentive and opened doors and did everything they could to make our stay perfect. We dined in the restaurant both nights and the food was amazing . Fillet steaks melt in the mouth delicious pepper sauce and crispy fries. Burgers on the second night absolutely delicious. We had some cocktails in the bar which were top notch. All in all a fantastic 2 night break in a twin room suitable for all my needs as a disabled person and for my husband .we hope to be back soon thanks to everyone who cared for us ❤️

We had a very nice lunch here, the food and service were impeccable and I would absolutely recommend it. The dining room was very nice too.

I cannot comment on the rooms but location is great. Just popped in for a pre lunch drink. Served by a very nice staff member called James. He was polite, efficient and cocktails were amazing. It was a lovely experience and service was worth the tip we left. Thank you James.

Excellant food and great service! The filet was tender and juicie! The hot cookie dough with ice cream is the best desert in Scotland! Eleanor and Dorthea gave outstanding service!!

Excellent location, good rooms, excellent breakfast and dinner too

Always great service by caring staff, awesome location in town center and great rooms! Thanks to Dale and team for looking after us.

Great dinner service as always! Amazing and caring team that always look after us. Cant wait to be back again, big thank you to Dale the GM and team!

Question for the malmaison! Why do u add a service charge of 12:5% ontop of my & everyone else restaurant bill? people r paying this & leaving u guys a tip it's outrageous, also why do u bring over a bottle of water when I have asked for a glass of water Then added £4:95 onto my bill?

I wanted to take a moment to express my sincere appreciation for the exceptional experience I had at Malmaison hotel last weekend. From the moment I arrived to the bar, I was impressed by the professionalism and warmth of staff. In particular, I must commend Lydia, who worked at the bar. Her service was outstanding, always delivered with a genuine smile and a willingness to assist. Her attentiveness truly enhanced my visit. The menu at your hotel was nothing short of amazing. From the grass-fed beefsteaks to the smoky tequila and pineapple cocktails, every dish and drink was delicious and expertly prepared & presented with an extra touch of elegance to the dining experience. I cannot wait to return to the Malmaison Hotel, this time as a guest! Thank you for exceeding my expectations and creating unforgettable memories. Warm Regards Inesa

Had a very pleasant lunch here at the restaurant / bar. Menu was extremely limited and coffee machine wasn't working, but the service was good and I had a lovely burger.

Visiting Dundee and stopped for dessert and drinks at the Restaurant with friends. The food and cocktails are wonderful! The service was a bit rude and slow. We came in the evening before and had a rude experience, so we left and decided to try again the following evening. We were almost not seated, but the manager was friendly and sat us. It took over an hour for 2 desserts and one drink and we had to ask for the check twice. I probably will not be coming back, but it was on my list of things to try at least. Check ✅️.

More “style” than function The good stuff - Large rooms, comfortable beds, helpful staff, excellent location. The misses are in the details - There seems to be an attempt at trendy decor, but little attention has been paid to the details of how a guest would actually use a room. The biggest short-coming is the lighting. There are relatively few overhead lights, and those that exist seem randomly placed. The bedside lighting looks as though you could adjust it’s direction, but you can’t - the result is poor reading lighting. Our spacious black-tiled bath had one, maybe two overhead lights, not enough, and not placed well-enough to light the mirror so you might be able to see what you’re doing for make-up or other personal grooming. It was almost as if you were in cave. The one towel rack was far from both the sink, and the bath, there were no additional towel bars where you actually might want to use a towel. Bathroom fixtures were nothing special, fittings you might pick up at your local DIY shop for a low-cost renovation. Then you have the shortfall of what seems to be the uniquely British regulation of no electrical outlets in the bathrooms (except for a razor outlet), which leaves you managing a hairdryer at a desk, with one “trendy” little decorative lamp, plugged into a random socket where the cord is bound to be slapping against the desk or chair, while you dry your hair in front of a decorative mirror, unable to see what you’re doing because of the poor overhead lighting.

So disappointed with this place. Our starters were ok, not amazing but still ok. The problem came with our mains. The cooking of things was just way off. Firstly, the fillet steak, the most expensive thing on the menu was cooked beyond well done. We asked for it medium, it was dry and the bernaise sauce was served cold. Really poor. The burger was charred to the point of being burnt. Like, actually crunchy and bitter kind of burnt. As for the pasta, I definitely appreciate my pasta cooked properly but this was barely cooked at all, dreadful. White wine was also served warm. Really expensive for a very poor meal.

I've been here a few times for a networking event and the venue is excellent, always clean and so central to Dundee City

Great, thoughtful service from Carrie-Anne and team. Very tasty and well presented food in a lovely setting. Definitely worth a visit if you are in Dundee

Stayed here as we were catching the airport bus in small hours. Check in etc is beautiful, staff great and a vending machine with travel accessories. Room was OK, small but had everything we needed. No view. Room service wasn't great, says on menu you can order from 9pm, was told you couldn't when called. Ordered toasties, took forever and when you open the door you definitely don't want to be in your bed when they come to door as you are the focal point. Lesson learned. Toasties were really good.

Beautiful hotel with your good ole Scottish building. Neat. Clean. Variety for breakfast. Friendly staff. Central to amenities such as train station, Mark's & Spencer, coffee shops, book shops, Post office, Tesco (groceries) etc

Usually stay across the road at the Apex but fancied a little change. Wish we didn’t. We went to Dundee for a function on 30/03/24 and stayed here as they offered complimentary late check out at 12. We were first woke up at around 9:30, then 10:30 then again at 11:00 asking when we were leaving so they could clean the room. Would have stayed somewhere else and just paid extra for the late check out had we known.

If in Dundee this is the place to be. Cool rooms, cool team here and a brilliant location. What's not to like eh? Travelling to Dundee? Book it!! You have been told!! :0))

Lovely place and very reasonable

Lovely place to deliver training from.

Great location and love building. Room was nice as was bathroom. Phone in room didn’t work so notified reception by calling from mobile. Three attempts to order room service. Food ok but not ‘amazing’. Unfortunately our neighbours in ajoining room decided to party till 4.30am with frequent attempts to enter our room. With no phone struggled to contact reception and as two females not keen to walk the corridors at night. Very little sleep as a result. Breakfast ‘Meh’. Very limited continental choice, food arrived dried out, fatty +++ bacon, black pudding solid and just not worth £21. Tea/coffee machine not working and by time sorted and hot my sauces food cold. Having stayed in a few Malmaison’s now although staff were lovely and helpful when asked just not the standard expected or that justifies the price.

Lovely decor. Right in the town centre. Lucky to have a room with amazing views across the River Tay, the Tay Road Bridge and the stunning V & A museum. Walking distance from the museum and the town centre . Room was spacious and lots of great little touches. However, decor was rather dark. Staying for a get together so had a set meal and breakfast. Food was excellent. Breakfast was very busy and the staff did all they could to accommodate everyone's needs. Especially when the coffee machine stopped working. Would stay again. It's v convenient for the train station too.

Malmaison is the worst place ever. They lied about company policy until it was too late, due to an emergency I didn't make it that night and so they STOLE my money and have refused to refund the money. I don't recommend it to anyone. I don't give any stars.

Excellent room. Steak a bit underwhelming

Terrible overpriced food and a rude obnoxious tall skinny "chef" named Scott that can't take any sort of criticism.Stay clear of this shambles of a place!

We booked the Law Room for our daughters 40th birthday lunch Service was very good , food delicious We all had a wonderful time Would highly recommend

I had a very poor experience here a couple of years ago so haven't been back since. I was staying over in the hotel and gave it another try. The service was excellent with two young guys managing the room, food was OK but a tiny main course portion of salmon. Wine by the glass -first was nice second wasn't chilled. Attention to detail and they need to sort the mains out if thats a regular portion.

Spent an excellent evening here in the company of business colleagues. Private dining room and service was excellent. Good range of dishes, was difficult to fault the way all were prepared and served. My steak was excellent. And the cheese board was one of the best I’ve had. Thoroughly recommended for a special occasion.

We were given a Christmas Gift of a £50.00 Voucher and finally managed to go today we have been before but this was different We were welcomed with a smile The Food was excellent apart from some beef which very hard and not very chewable but apart from this everything was top notch with great flavours far too much to eat so the balance of our tea was very happily boxed up nicely to take home Service was absolutely top notch lots of smiles and when the ladies finished two gents took over and again smiles and great service It is very difficult to find fault today But I have find something very wrong !!! It was raining as we left with a very cold wind If you get a chance there’s a choice of two afternoon teas We looked at the Main Menu and definitely coming back my minds made up a nice T Bone steak for me

Visited for drinks on Friday afternoon. Went to the bar to order drinks but were told to take a seat and someone would take our order. We found a table upstairs and waited...but no member of staff appeared. My partner went back down to the bar to say we were still waiting and gave the member of staff our drinks order. A beer and a vodka. Sat for a further 10 minutes....but no drinks arrived. The table next to us had the same issue and left wishing us 'good luck getting a drink' as they departed. We waited another 5 minutes then got up and left also. Terrible service! They bar wasn't even that busy. Get your act together Malmaison as we've never experienced such bad service in a bar. Would not recommend and will not return!

Amazing service and fab food, set within a stunning building and decor. Never had a bad meal here, great place to relax and watch the world go by outside whilst you enjoy fine wines and tasty food. Nikos and his team are very attentive and always look after me and my guests. Highly recommend a visit.

Lovely lunch & cocktails! The cobb salad was very nice and the burgers are huge!! Very nice selection of cocktails, the rhubarb one is my fav.

All I can say is the people who wrote stinking reviews must have been really unlucky with their visit because we couldn’t fault it. Food at dinner and breakfast was faultless and the service was warm and attentive. Highly recommend the steaks cooked on the Josper grill. Beautiful restaurant too. Will visit again when next in town.

My wife and I booked a meal via the date night deal £205 for a bottle of champagne, a nice room and a 3 course meal each. It sounded like a very tempting deal as our local malmaison in Aberdeen has an very nice restaurant with a good reputation. This reputation is sadly not repeated at Dundee. The meat in each of our meals was nice but all the sides and garnish for each meal were not nice whatsoever and really let the meal down. For the prices of the menu this is a huge letdown. Think Waitrose cost but Asda smart price taste. Will not return as I did not react well to re food and have been unwell since

Un très bel endroit, très cosy. La viande "angus" était excellente et le service de bonne qualité. Seul défaut, l'éclairage trop faible empêchait de lire le menu, la lampe du portable a réglé le problème.

My husband and I were looking for somewhere different to have a drink and some nibbles. We found the Chez Mal. We sat at a window table which was cosy. We were served by Sara. Sara was friendly and helpful. The nibbles we ordered was the cheese board. Enough crackers and different cheeses with apple chutney and quince for two people to enjoy. Delicious! It was very quiet in the bar but perhaps that was because it was a Monday however it didn’t stop us returning for drinks later that evening after being out for a meal.

Visited for drinks before dinner on saturday about 5pm. Were shown to a table/seat in the maison level. Ordered our drinks, they didn't come in 20min - so we got up and left. Met the waiter coming up the stairs with them - but too late..... We only ordered 2glasses of wine and the bar wasn't particularly busy. never return (you expect considerably better service at the prices they charge)

My husband abd I booked in to have a meal here seperate from our 3 night room only booking. The booking was for 8pm and the was far from busy. By 8.30pm we still hadn't ordered our food after a 'misunderstanding' regarding what we gad actually booked. On initially making the booking we had seen the £55/per person new years eve deal but on seeing the standard and 'specials' menu we were hugely disappointed. There was a very limited selection and there was a supplementary charge applied to all but one dish on the specials menu, however this option was not available. I highlighted that I wasn't willing to pay £55 when we only wanted to pay for each dish bought but this seemed to confuse some of the staff. The 'manager' who was dealing with this then went off to 'sort it out' but in reality he went off to ignore us, serve other restaurant customers and he never came backto our table. Disgusting customer service! We even seen him later in the evening and again he ignored us. By 8.40 pm we still hadnt ordered our food. The poor female waitress who was excellent was then left to help us and silence us with a free bottle of wine. The menus were boring, the choices very limited, the supplementary prices ridiculous and the portion sizes and quality far below what would be expected from malmaison. Price your food appropriately! Would we go back to eat here? Absolutely not! Would I recommend eating here? Absolutely not.

Had lunch here with family at the beginning of December. Food was ok but when they had run out of stuff like dip for the flatbread then the flatbreads were served without. Not a word of explanation until queried. That happened more than on e and tbh we ended up not questioning it. The worst thing though there was no heating at all. It was freezing. I was so cold I was in pain when I left. We had two over80s with us so really not good. Never again Malmaison. I am or rather was often a. Visitor at the Glasgow venue but not any more. I get heating bills are high but it’s not acceptable to turn the heating off. Dreadful experience.

We booked for a small family gathering to celebrate a 92nd birthday. Although it was Saturday evening with a conference dinner also being catered for we were really well looked after. From the cocktails to the service and food it was night to remember. Big thanks to the exuberant table next to us the celebratory drinks, and a huge thanks to Paul, Adam, Marta and Jonas for the cheerful and efficient service.

Disappointing food. Starters were far too salty. Mains were mediocre at best. We had expected something more than average. Steak was very fatty and not cooked to request. Mozzarella and tomato starter....lots of juicy tomatoes but only 3 small cubes of Mozzarella. Empty prawn head deep fried in starter too.!!! Cocktails were delicious. The staff however were very friendly, welcoming and attentive.

There is an upstairs and downstairs arrangement with different bars and the possibility of eating out at the pavement tables. Liked the grand style in the dining room and you must check out the staircase. Eclectic menu with food well cooked and well presented.

The location was good, the rooms were clean & tidy, however the food was awful. At breakfast the food was often cold & they kept running out of butter, bowls etc. I managed to have gluten free cereal for the first 2 days but then they ran out & never restocked. The staff serving breakfast were totally disorganised.

Overnight stay at the Malmaison Dundee lovely hotel & restaurant and nice staff but poor food - I’d the pork cutlet which was overcooked dry and tough - nobody checked our table - I mentioned it when they cleared the table ( I’d left over...

Ate here when we stayed at the hotel and were impressed by the quality of the food. The starters were especially good and massive!

Was served by Paul who made us very welcome and explained the meal options and wine choices. I probably made the wrong choice of spicy lamb where the lamb was tender but the spice overwhelmed other flavours The red wine was excellent and the others...

Didn’t think it was worth the money, the staff and service was great but the food was pretty poor, not enough savoury food and all the sweet treats were chocolate so not much choice, they were all frozen cakes bought in, scones were lovely but...

Decided to have a night out in Dundee and dinner at the Malmaison. (the bar was super for pre dinner drinks), and the atmosphere in the restaurant was really lovely and it looked great, however everything else was such a let down. The service was...

We waited fully a hour for our first course to be served, even then not all the meals arrived at the same time! (I had to wait a further 5 minutes for my fishcakes to be brought to the table). The calamari was "rubbery" and...

This was my third visit here, it’s a good place for lunch with friends. The waiter who was the only staff on at lunchtime was very efficient and helpful. Food was tasty and filling. We like that once we have eaten we are not hassled...

First time here and wouldn't rush back . Food was ok . Starters of wings and the noodle salad . Both were that spicy hot that after 3/4 mouthfuls you couldn't really taste anything else as my mouth was on fire . Main course of...

Turned up on first day of Christmas deals after selecting from online package which included glass of Prosecco and 2 courses for £30. On arrival staff were unaware and initially offered another deal of roast turkey and a glass of Prosecco for the same price....

Lovely looking place, high end, expensive feel to the decor. Food was excellent but the thing which let it down was the length of time the food took to come out. Service was good when you got it but drinks order didn't happen for maybe...

We stayed at the hotel for 3 nights including breakfast & ate in the restaurant once. Our room was very nice & well serviced. Breakfast was great with plenty of choice & nicely cooked hot choices. Our meal in the evening was great - the...

My wife and I ate here recently to celebrate an anniversary. The setting is grand and we had a table with a nice view. Staff were friendly and helpful. All was good in fact, apart from the food. Not what you expect when paying top...

Booked dinner for 3 to celebrate my husband’s 60th birthday. Table had to be cleared to accommodate us as they had no list of bookings that night. After being seated we were told some dishes were unavailable. So many things were unavailable that I had...

. . . I enjoyed my meals and the rather expensive wine list, but it's convenient, especially if you decide to stay in for a drink. As ever, other guests impacted on the atmosphere, but it was entertaining at times!

Having had afternoon tea at malmaison dundee last year and loved it I decided to treat my mother and daughter to the same experience, never again. The beef burger slider was not just cold but tasted as if it had just come from the fridge,...

I live in Dundee and visited mal maison 2 weeks prior to this date for a meal and were turned away , the reason being residents only even though I had phoned and booked!!!we were re booked tonight and I cannot fault the service and...

Over priced … wouldn’t rush back has definitely gone downhill. Very bad service . Plenty other places in Dundee to visit

Overpriced and unaccommodating. Asked for rocket instead of watercress salad with my (very small) roast salmon. Was told there wasn't any rocket, despite it being on the menu, and ended up being charged an extra £4 for a spoonful of cabbage!

Food and service was excellent, our server Roisin was very attentive and friendly and made us feel welcome. Atmosphere lovely and very comfortable. Thanks Roisin!

I booked a meal in the Restaurant and was given the first available slot of 19:15. So we decided to have cocktails arriving at 18:15. We were shown to our table and given the drinks menu and were told which cocktails were not available that...

It was nice to sit outside in Dundee, despite the traffic, and the lunch menu here was quite attractive at a pub food level. The calamari we had was very good and the belly pork was tasty. However, the vegan burger was not acceptable. It...

The chap who showed us to out table did not give us the drinks menu so when our waitress came to our table we were unable to order. We only asked for the wine menu but seeing all the interesting cocktails that went passed us...

Superb service and food. Scott was very attentive and ensured we were happy with our meal. Very relaxed atmosphere. COVID safe.

Lovely afternoon tea with a good selection of savouries and cakes. Really nice atmosphere in beautiful surroundings. Staff were so attentive and polite. Will definitely be back in the New Year.

Our meal was great, we were there for a romantic dinner and the food did not disappoint. For starters, we had calamari and the chicken wings, both cooked perfectly with really nice sauces. For mains we both had the Steak Frites, I swapped my fries...

We have eaten twice here in the last 2 weeks.The food and service have been very good.Excellent mocktails too,great presentation. The chicken wings,fish cake,lamb curry have all been great. Calum,our waiter today was excellent.Friendly and efficient ,but not intrusive. The menu is exciting and I...

Visited for afternoon tea, staff were friendly and the standard afternoon tea was lovely. I had called ahead for a gluten free afternoon tea and they said they could cater for this. The choices were very poor, cakes were two small dry chocolate muffins and...

Booked this restaurant for husband’s birthday and it didn’t disappoint. We were delighted to be offered a complimentary glass of fizz each to start our meal. The bread with olive oil, butter and salt as pre meal nibbles was delicious. As a starter we went...

Myself and my boyfriend visited for drinks only and I cannot commend the service of Callum (with the green hair) enough. His amazing personality matches his equally amazing customer service and he is an absolute credit to the bar itself. The drinks were also fantastic,...

We were staying here for two nights and ate in the restaurant out of convenience on the first night. We cannot fault it. We had a table for 2 and our 2 small dogs which was out of the way of other guests. We had...

El restaurante tiene un hermoso interior y un ambiente caro para cenar. Sin embargo, todo el dinero se ha invertido en la arquitectura que en la comida real.Las opciones son muy limitadas y para colmo el precio ni siquiera coincide con la calidad ni la cantidad de comida. Soy vegetariano y la única opción disponible era una hamburguesa vegana (Triple be Burger) que sabía a papel. La textura de la hamburguesa era tan mala y no había verduras en la hamburguesa. Las patatas fritas eran decentes, pero con una comida de 14 libras esperaba algo mejor.Para los no vegetarianos: mis amigos obtuvieron la hamburguesa Chez Mal y el pollo Fricassee of Normandy. Los sabores fueron decepcionantes y la cantidad definitivamente no fue suficiente.Ya que habíamos estropeado nuestro gusto con los platos principales, evitamos los postres, ya que solo empeoraría nuestra experiencia.

Excellent food served limited menu due to covid but must say the service was truly excellent the staff were really helpful

Visitamos su bar de Dundee hoy y nos recibieron los encantadores miembros del personal Ruth y Callum. Ambos fueron muy amables y serviciales e hicieron que la experiencia del hoyo fuera agradable. No somos del área y Callum fue excelente al responder nuestras preguntas y dar los mejores consejos para el área. Conseguimos cualquier cóctel que solicitáramos. Incluso un Bellini que no estaba en el menú.Ruth fue muy atenta y nos recibió con una sonrisa que es tan necesaria en momentos como este.Super servicio y recomiendo encarecidamente una visita si se encuentra en la zona. Asombroso.

Enjoyed dinner here last night. Reduced menu and covers due to COVID-19 but still a good selection. Nice cocktails from the bar. The côte de boeuf was amazingly tasty. Our waiter was excellent - just the right level of attentiveness and discrete too.

Ate in the bar on a Monday night. Staff were rushed off their feet - just not enough staff to do the job properly. Food was slow but ok; drinks were forgotten and had to be chased up - arrived well after we had started eating and had to be knocked off the bill. Plates weren't cleared. Went up to pay at the bar because I just didn't want to add to the waiting staff's burdens. Left a poor impression of what should be a landmark venue. You can't skimp on staff and provide the service expected at the Malmaison. Not the waiting staff's fault.

As one of a small group of ladies who wanted to celebrate the imminent arrival of a friend's baby (Baby Shower is a slight exaggeration here), we booked a table for Afternoon Tea. On arrival we were delighted to be given a small private dining room, with our own personal waitress. We chose the Mal Tea from the menu and the superb spread that was served was absolutely delicious and excellent value for money too. Can't praise the hotel enough for giving us such a lovely afternoon. Many thanks and we shall definitely be seeing you again soon.

We have dined here about 10 times over the last few years. The first 6 or 7 were great, however, the last few times have just been okay. The place looks great, however, there is an issue with draughts and heating, the last 2 visits quite a few tables kept their coats on, hopefully the issue can be sorted. The food has always been good if not excellent, however, the service on the last visit was not great, we sat for 15 minutes waiting for our order to be taken, then another 15 minutes for the drinks to be served, other tables around us complained about the poor service. Hopefully the service can improve.

We had afternoon tea in the Brasserie at Malmaison. Even before being escorted inside we were totally impressed. The entrance to this lovely old building is quite stunning and if you use the stairs instead of the lift you will feel like you are really ascending to something special! The food was tasty and tastefully presented with a few variations on the usual finger sandwiches. The staff were friendly and attentive and we will definitely be back!

Visited as we had been gifted an ITISON voucher for Afternoon Tea. Very busy when we arrived but as always, nice, friendly and quick service. A lovely selection of savouries, scones and cakes. Well worth visiting.

Sometimes it's really nice to get away from the standard restaurants and go a bit posh. Malmaison regularly has ItIsOn offers for its various food options, and my wife and I took advantage of an offer for afternoon tea with Prosecco.Booking was simple and, on entering the hotel, we were led to the bistro Chez Mal where both the waiter and barman gave us excellent service, friendly but efficient. It's always a risk for someone with food allergies to try a range of dishes, but the waiter listened carefully and substituted dishes where appropriate.We had an interesting selection of savoury dishes (wrap, slider, salad, finger roll) with sweet ones (scones, smoothie, cake, brownie and sticky toffee pudding) and really enjoyed them, together with the tea and Prosecco served alongside.Although it was dark and windy outside, we enjoyed the overall cosy atmosphere of the bar and were placed right beside a window for a bit of people watching.A really pleasant experience.

Thoroughly enjoyable afternoon. Great service, well presented food, cakes were a delight. Staff very pleasant. All in all highly recommended

Have eaten here 3 times - twice with husband and once with friends so feel I have given it a fair try. Food is average at best poor at worst. Overpriced for what it is e.g. Main from (market?) menu seemed a bit sparse didn't come with what I feel is essential for a main - some form of carb and veg or salad. Waiter recommended that we should buy at least one side ( substantial and made for sharing he said) so ordered hand cut chips. Couldn't believe it when he appeared with a side plate with 8 chips on it - very nicely presented but still 8 chips! Cost I think £4 - 50 p per chip. Told him to take them away as was not as described - substantial and made for sharing. You would certainly need 3 courses as described to feel you had eaten a meal.When with my husband they didn't have the first 2 bottles we asked for - and no alternatives! - a major chain! Recommended a White nearly 60% more expensive - we didn't bother. We also found the service poor - various people interact with you not one server so no continuity and staff vary from fine to awful. Twice we have had to physically get up and search for someone to get the bill. Never had a good experience here. We wouldn't eat here again - there are better places in Dundee / Broughty Ferry.

close to all the attractions, and transport links. The architecture is a bit industrial, and the staff are really friendly. They bent over backwards to sort my wife's gluten free options out. Only thing I was annoyed with was having to buy fries with the burger. Surely the chances of having only the burger are limited....an obvious money making ploy that really does no favours.

Visited for the first time for afternoon tea which was bought as a gift for our wedding anniversary. Arrived slightly early and had a drink in the bar downstairs. Went up to the brasserie and stood waiting at the ‘please wait to be seated’ sign for a good 5 minutes before a member of the waiting staff came over and asked if she could help (she’d had her back to us most of the time standing at the till station).We were told we could sit at any of the tables of 2 against the wall so chose a nice table and were seated. The waitress told us she’d be back in a moment to take our drinks order. We sat for a good while and she proceeded to take the orders of 3 other tables that had come in after us. She eventually came back over and apologised for the wait, took our order and went back to the till at which point she was approached by a gentleman on a table of 5 to say they’d been waiting over half an hour for a drinks order to be taken and asked if they could order food and drinks at the same time due to the wait. There appeared to be 3 waiting staff on but only 1 actually working.We waited 50 minutes for our food to come, which we thought was strange because the only hot item was the mini slider burger. The rest were all chilled items such as a wrap, mini brioche roll and mini prawn cocktail, fruit shake then cakes. The waitress placed the sandwich stand down and said ‘sorry about the wait, I don’t know what’s happening’ and then wandered off. The food looked delicious and well presented however the smoked chicken brioche roll was tasteless, the slider wasn’t hot and the fruit shake was lukewarm and tasted like watery milk.There seemed to be a lot of things going wrong with other tables meals and lots of apologies issued for either the wait, mix up with meals or it being too cold in the brasserie (3 tables all sat with their coats on). Most of the tables in the brasserie were having afternoon tea, another 2-3 tables seemed to be on a pre-prepared buffet which only left 2 tables on the full menu.I would like to think this is maybe a one-off however with an open plan kitchen the chefs could clearly be seen standing around on their mobile phones whilst people were still waiting for food, adding to people’s frustrations.The hotel itself is lovely and the decor etc is very stylish with a feeling of luxury however the customer service and food unfortunately don’t match the surroundings.

We were given an Itison voucher and this was the first afternoon tea we’ve had at Malmaison and it was different,not the usual club sandwiches but a mini burger each plus mini cheese salad wrap,a prawn cocktail in mini glass plus coranation chicken on mini bridge roll,washed down with prosseco,then scone,jam & cream with pot of tea and selection of cakes,coffee walnut cake,bake well tarts and Viennese swirls washed down with mini strawberry milk shake. Great service as usual.