Maison Bertaux in City of London, Westminster

A cute and cosy place for fresh French artisan cakes, with artwork on the walls. Great cakes! You do feel like you’re in a patisserie in Paris and not in Soho!

Pasteles absolutamente lucidos. Sin embargo, el café es sabroso y muy lleno de mesas ridículamente pequeñas apretadas juntas. El nivel de ruido es terrible, por lo que es difícil escuchar a sus compañeros hablar. Pasamos de una mesa cómoda, aunque muy ruidosa, en el sótano a una patética mesita apretujada en un rincón diminuto, de nuevo rodeados de grandes grupos de personas gritándose unos a otros. Dado el costo de los pasteles (£ 22 por dos pequeños cafés y cocas) realmente arruinó la ocasión.

I didn't have high expectations because it's a place that a lot of Koreans go to. Unlike Korean scones, the scones were soft on the outside. Perhaps because I ate it right away, the scones I packed the next day were hard. It’s delicious eaten with clotted cream and jam.

Best pastries in London for food price and coffee ❤️❤️❤️

Sublime cheesecake, I had to have a second slice. Tea and coffee really good and lovely staff. You could spend half an hour just looking at the cakes in the window. Very fair prices too for high quality cakes, all made from scratch on the premises.

I love scones that don’t taste like flour! The taste of clotted cream is here. There was plenty of cream so I was able to spread it on a lot!

The food is good and the place is cozy. But the kettles and filters were really dirty

More than half of the customers are Korean, but the coffee was really delicious and the dessert was really delicious.

It was a rare act of kindness in England. I packed it and they packaged it carefully. The female staff was so lovely🤍 The scones were so soft and creamy that they were delicious.

Revisiting in full on Christmas decorations, very cozy place with tasty desserts 🧁

Cozy accommodation for tea, delicious desserts and very good service

Shocked to be served a cheesecake kept warm in room temperature like all other cream pastries and cakes. Would have thought HACCP standards would be upheld. Plus, display lighting probably increasing temperature. Perfect recipe to endanger public health.

The scones are small but quite soft!! The clotted cream is delicious, the jam is so so expensive...

Never disappoints. Take your taste buds on a trip to the best patisserie in London, a short walk from Tottenham court Rd station. One of londons best kept secrets that everyone should know of! I had a slice of quiche light and a fluffy mixture of cheese and broccoli and for dessert a frangipani pear tart and a cheesecake with a biscuit top with blueberry and apricot, both equally delicious. I did share but would have gladly scoffed on at home at my leisure. Big pots of hot tea are served also. The interior is rustic. I feel like I'm in Belgium back in the 60s, but that is the charm Enjoy.

Our second trip to this shop and all because Michelle left an indelible impression on our our first trip here. The scones are absolutely the best we’ve had, the ratio of cream served is PERFECT and the best consistency, and the tea is nice and strong, perfect for a chilly, rainy London afternoon. Don’t skip out on this as it’s one of if not the oldest pastry shop in London.

Disgusting, tiny, dirty place. Torn furniture. I sat at an uncleaned table for 20 minutes. Overall there was a very disgusting feeling. The baked goods were not tasty and dry. The prices were too high for an eatery of this level. I absolutely do not recommend it.

I was looking forward to try their delicious patisserie yesterday, as me and my friend opened the door we haven’t been welcomed in the appropriate way. The lady was already serving a customer. She told me in a rude tone of voice we should have waited outside. Then she added’ I know it’s raining…’ I didn’t gave her the chance to speak any longer. Me and my friend left the place at once. That really put me off and I will not go back for sure.

The scones here are really delicious...✨ The staff is friendly and it's best to sit outside and eat them with tea...🫠

I took my female friend for Cream Tea at Maison Bertaux a few days ago... at first it seems a touch ramshackle in the way it's furnished and staffed but it's the whole point as that was how it was when it opened in 1871 (prior to the [now closed] Patisserie Valerie) so it's a real gem. We chose a table for two by the piano and were served by a friendly waiter wearing white shirt and navy apron so, actually, very smartly dressed staff ✅. We had a large pot of loose leaf English Tea with scones, strawberry jam & clotted cream - WOW! Then we looked over the cake counter and choose almond & pear tart and a big cream cake with fruit accompanied by two glasses of cold prosecco - Fab! All in all it was very good and the prices, though not cheap, it's in the heart of London's Soho and, in my opinion, beats any other cream-tea experience in LDN!

I wonder why Koreans, a nation of gluttons, are looking for it. The scones that look nothing special are really delicious. I plan to visit again next time

I was coming every time to this place since long time I didn’t see bad and awful service from the staff like this time they have one lady and boy they were rude 👎

I enjoyed the cream tea and went 3 times! I ate it packaged once, and it was packaged so beautifully that I kept thinking about it because of its cozy charm. A great scone and cream restaurant!!

The number one patisserie in London 😁

The room downstairs had a strong smell of detergent (Cif), which I didn't particularly like. This place needs refurbishment or, at the very least, a deep cleaning. The cutlery and tea strainer were not clean, and the customer service could have been better. Although the cake I tried was decent, the unpleasant smell and the dirt everywhere made it difficult to enjoy. :(

Amazing. This was a spectacular choice for a birthday cake! I had a last-minute request and they accommodated it beyond expectations. They were very kind and the location is beautiful.

It's delicious. It's a Korean restaurant.

Lovely, quirky cafe in the heart of Soho. Scones were amazing, staff is absolutely cute and they serve a wide range of cakes and pastries. 🥰

When I only ate the Maison Berto scone, which is famous among Koreans, it was just a normal scone with clotted cream and strawberry jam. Eating ㄹㅇ If you want to have Johnmaktaeng milk tea, add 2 sugars and enjoy it. This is the 2nd time we have it on our schedule.

The owner's grandmother was so beautiful that I had no choice but to take out my camera!!! Scone taste... I've been to more than 20 scone restaurants in the UK and this one is in the top 5 (about 4th place...?) It's chewy on the outside, has a strong buttery flavor, and is well seasoned. They give a lot of clotted cream and the scones are huge. But the strawberry cheesecake was not delicious.

Very nice, the pastries were very good, there is a large selection of tea, lovely place 😊

I sat outside and it was nice and relaxing. When I went there, there was a Korean staff member who explained things well. The milk tea and scones were especially delicious, and I visited again for takeaway before leaving the country. I asked to leave out the clotted cream because I was afraid it would melt, but the owner was adamant that I had to bring this and that it would be much more delicious, so I took the cream as well.

Very beautiful bakery, kind staff and fast, the scones and the quiche were great It is expensive, but it is in soho

Increíble tienda de té con deliciosa comida! Los pasteles y tartas son increíbles. Personal amable y encantador. Una visita obligada peculiar y linda.

A fantastic tea shop! So cute and quirky selling the most delicious pastries. Lovely, friendly staff, highly recommended a visit.

Tiny and quite busy spot, had a coffee and marzipan cake. I mean I love marzipan however the chocolate filling inside was missing its character in my opinion. They were just fine. Was told meringue tasted good, not too sweet. Sitting outside is such a vibe but obviously it would be too good for us so you are constantly reminded to keep an eye on your belongings. Other reviewers said it's too expensive, this I can't tell because in Cambridge we are used to over inflated prices without any quality...

Highly recommended,good cafe with beautiful aura.

I love Maison B. The best scones, Croissants and coffee in London. The atmosphere is just fantastic. Totally recommend it. Family own business in the heart of Soho. ❤️

The staff were super sweet, and the pastries are one of the best I have tasted in all London!

I visited twice I guess there's a reason it's famous... The scones are delicious If I eat a scone and then eat cake, the cake feels tasteless ㅠㅠ haha. So on my second visit, I only ordered two scones. The tea was delicious and the staff were friendly 👍🏿

Un pomeriggio ho preso un the e una torta alle fragole (ottima). Locale molto carino e personale gentilissimo. Ho dato 4/5 per il prezzo (un po’ alto per un afternoon tea ma nella media di Londra) Ci tornerò sicuramente.

The scones were cold and crumbly, and the milk tea was 11.1 pounds (about 20,000 won) for just an ordinary tea bag... The chairs were uncomfortable and too narrow. There are 3-4 chairs at each table for one person;; Just a house with nothing special. When you enter, there are a lot of Koreans. The owner was friendly, but I'm not sure if the Indian part-timer was friendly. They just threw it away and walked away. There are many other delicious cafes, so I really want to.

It's just a scone. Korean people. If you see it, Don't wait to eat. Don't trust YouTuber's blog. Earl Gray scones eaten everywhere... . Scone Earl Gray 15 pounds… lol

The best memories of their mouth-watering pastries when I used to work at The Palace Theatre many moons ago!

One of the Soho originals. First rank choice of cakes. Cream cakes are a speciality. Service though can be a bit short on smiles.

Esperé 20 minutos para comprar galletas que quería probar antes de salir de Londres y valió la pena cada minuto. El personal era agradable y acogedor y los bollos eran deliciosos! Sin duda volveré la próxima vez que esté aquí.

(Visited in June 2023) There are so many Koreans. There were a lot of breads, and scones were very popular. The black tea was delicious🧡

Just mid, nothing remarkable. Very over hyped

Good scone but horrible service. High price. When we were paying the bill the waiter asked us what we ate. We told: a scone with jam and cream. After that he started questioning us several times if we had more things. He said to us that we were drinking something and we told him again that we onyl had the scone. Disrispectful

One of the very few places in London where you can get a proper black coffee -allongé- that is strong and not bitter.

Brilliant deserts, the coffee was another level.

The scone was mediocre. The older gentleman at the cashier was extremely rude and racist. Asked for my bill and stood at the cashier for 10 minutes, the waiters/ waitresses pretended they didn't see me. You will only get good treatment if you are the local. AVOID THIS CAFE !

Excellent place for an afternoon tea. Staff are amazing and very friendly

We ordered some scone and British black tea and everything was delicious. The atmosphere from the terrace on a street in Soho was eclectic and calm. Also, the staff was very friendly. We are looking forward to returning!

Not sure if I went on an “off” day but the older gentleman who was taking orders / serving scones was incredibly rude. My family walked in and not knowing that we had to first order before grabbing a seat (there are no written instructions nor were we told) the gentleman started to yell at us telling us that we needed to order first. We were really excited to visit this place after reading all the reviews but this put a damper on the experience from the get go. We grabbed a seat upstairs which was incredibly small and packed — it was difficult to have a conversation because people were seated so close to each other. Now the scones - these were mediocre at best. I bake for fun and scones are not a difficult thing to make. These scones were dry and lacking in flavour. As others have mentioned, the clotted cream was very good and generous in portion. Will not recommend visiting.

Expensive for what it is: average quality pastry, dated and tasteless decor (not even kitsch), basement room that smells of toilet deodorizer. If you are looking for truly good French pastries, go your way.

Loved the scone and clotted cream!

The Darjeeling tea had a really nice scent, and the hostess kindly told us to cut the scone in half (with a knife, with our hands) and spread it with plenty of clotted cream. It's a soft scone, has just the right amount of buttery flavor, and is so savory that I think it's the most delicious scone I've ever had. Jamong ham cheese croissants are a great substitute for rice. We ate it as a substitute for rice, but I think it would be a good idea to consider it as a snack since it would be very filling. I really recommend the store❤️

El servicio de Callum fue impecable, los pasteles son deliciosos, se podría llamar obras de arte, que son totalmente consentidos para la elección aquí! Quería llevarme un par y estaban encajonadas y embolsadas con empaques extra que no se estropeaban, viajaban bien y eran tan hermosas cuando las llevé a casa como cuando salí de la tienda.

This little place is an institution in Soho / London. It has been mentioned in most guides for decades.... Over the years, it has expanded next door - leaving us more chance to get a table at peak time, which is pretty much all day - the large choice of cakes ( generous portions) remains fantastic with a good choice of hot drinks - coffee and teas. The team is friendly with a quick service. Highly recommended.

This is a store frequented by many Koreans. Of course, there were locals too. The interior has a similar feel to Cafe Layered or Victoria Bakery in Seochon, Korea. I recommend ordering tea as a drink. You can enjoy it as milk tea by adding milk while drinking regular tea. The scones were savory and not too sweet, and the combination of clotted cream and jam was also good. I also recommend the fruit cheesecake.

I was in the process of ordering a birthday cake for my dad but they ended up ghosting me :((( it’s not the first time I’ve been ghosted by a French man :( but this hurt way more

Since I know French bread is delicious, I had some expectations that French scones would also be delicious. Moreover, it is said to be a famous scone restaurant that many Koreans go to. However, I was a bit disappointed when I went. The scone itself had no taste and felt like eating a grainy cracker. It wouldn't have been tasty without cream and jam. The store itself was decorated cutely, so the atmosphere wasn't bad. When I visited, all the customers were Korean and the owner was reasonably friendly. There was a place to eat in the basement and there was also a bathroom. The price was the most expensive of all the scones I've had. I ordered a tea and a scone, and it was 11.8? The texture of the scone was good, but the taste itself was not good. It seems like a place to go to take pretty pictures.

You can tell this place is loved by owners & customer alike. Fab atmosphere, bustling, superb patisserie in the heart of Theatreland..

The scones aren't that delicious, so there's no need to go. I don’t think there will be~! The basement space is not great.

I went there because it was recommended, but it was expensive and the service wasn’t very good… And it's dirty, don't go.

I selected this restaurant because it has a 4.4 score in Google, however it is overrated. The food is average and does not compensate the price. The place is small (even just 1 single restroom for Women and Men) old and the service is just OK. I will not recommend, it’s better to go to some other place.

Scones and sponge cheese cake were absolutely delicious, coffee was disappointing though. Overall, everything was very expensive, even for this part of the City. I was not expecting a regular cappuccino to be £7.20, probably the most expensive that i had in London! I would want to visit again but prices would definitely make me think twice.

Cute, chaotic little place. Quick service despite how long the queue looks. My friend and I both enjoyed our treats and drinks (scone w/cream + jam, chocolate rum truffle, aperol spritz, mocha).

The 5 star reviews are not merited. £7 for one scone is only ever going to be worth it if the environment is special or high quality in some way, and it definitely isn’t. It’s really cheap and tacky. The creme that comes with the scones is also much closer to butter. Definitely my one and only visit.

The not-too-sweet, savory clotted cream and sweet jam go really well with the soft scones that crumble into small particles. It's a must-try when in Soho. However, because there are so many customers, the service is not very friendly - the clerks are really friendly, but there are so many people that it can't be helped - and the store is small, so you have to accept the inconvenience.

Had the most pleasant cake and coffee at Maison Bertaux. Was treated so incredibly kindly by the waitress with the curly bob, and the blonde haired waiter with glasses. The care and attention they put into their service made me feel special (hard to get this in London these days!). Coffee was brilliant, creamy and smoothe with an attentive level of detail in its latte art. Couldn't recommend it more. Really made me feel I was back home. Will definitely be returning next time I'm around, and hopefully those two staff members will be there. Made my day!

Very nice ladies, I did not get what I was looking for, but they directed me next door, which happens to be their competitor. I will come back and eat here.

my friends celebrated my 20th birthday here and it was so memorable visited here three times, loved the warm vibe loved the cheesecake but the texture of the scone was not what I prefer

Best scones and tea I’ve had in London. I had to go twice!

A place where soft and moist muffins are delicious~ The combination of clotted cream and strawberry jam is hard to not like...

I will definitely never be coming here AGIAN the staff were extremely rude, especially the young waiter with blonde hair and glasses. Such a shame as the place looked very nice same with the pastries. I ordered sat upstairs and he came to me threw a fit about cleaning the table, was being very aggressive he even spilt my coffee as he was setting it down on the table, that’s how aggressive he was. Same with the scone slammed the plate on the table, I even kept being polite to him saying thank you multiple times and he was very rude and ill mannered. He rolled his eyes after everything I would say. He was being rude to me the minute I came through the door even before ordering. I was so excited to have my scone and coffee but after being treated so badly i cancelled everything and left. I couldn’t even touch my coffee or scone from the shock, I couldn’t sit and enjoy myself after being treated so badly. I got up and left. As a paying customer not to mention they’re not cheap no one wants to be treated like that and if they still want customers I suggest they hire new staff. If you want to have a good time don’t come here because you will leave very unsatisfied!

Amazing cafe! Best scones I’ve ever had. Would highly recommend.

It's a famous Korean restaurant, and the museum guide recommended it, so I went there. I enjoyed it with tea. However, I ordered one tea and asked if I needed two cups, so I said yes, but when I paid later, it was calculated as the price of two teas;;

One of our favorite spots to stop in for a bite in SOHO! The owner makes it extra special with her fun energy. 🫖🩷

The scones are really delicious!! I went to London again haha I eat it at the store and sometimes get takeout too. Clotted cream and jam are a must!!!!

Decent coffee, really really really bad croissants. Can’t judge the other pastries which look much better

I have travelled the world in search of the best Paris Brest outside of France. Finally Maison Bertaux I have found it. Not too sweet and pate à choux pastry that is heavenly. Merci et à bientôt

A friend recommended me this place and I can’t go anywhere else for scones anymore.. Cakes are alright.. I still prefer the scones! You will occasionally be sharing your space with a pigeon.

unfriendly and rude The employees are expressionless and the service is mediocre. Most of them were Korean, but if you look at the behavior of some Koreans, I can understand, but as someone who pays to eat, I don't want to go back to being treated like this.

Excellent scone with butter and jam! And the service was very pleasant and friendly. I recommend! Thank you, I had a great time!

Dinner if the most delicious cakes/teas and coffees. An absolute institution.

Had a pain aux raisin and chocolate croissant. Not flaky and average flavour. Not sure if we were served yesterday's or just not enough butter. Was expecting more for the price.

A delight! It was strange to eat the English specialty, scones, in a French house but it was very successful! There are plenty of seats on the upper floors, which sometimes doesn't seem like it given the crowded terrace. A delight!!

We expected so much more from the oldest patisserie shop. We were sat downstairs in a dingy basement. Cakes were average. It was very chaotic and hard to have a look at cakes and pick. The tables were super close together and the overall decoration seemed odd, old and didn’t strike us as French patisserie shop. Cakes cost around £7. Would not come back. Seems like a tourist trap.

Korean employees are unfriendly to Koreans. If the foreign employees don't seem to understand, they try to make you understand by kindly offering to make it an easy conv. The Korean employee just kept talking to himself until the end, then sighed and spoke in Korean. I'm going to fight properly.

Scone was good, but nothing extra ordinary. Service was unwelcoming to rude by the aged lady. More focused on the touristee crowd of china town. We went early in the morning so area was not crowded, but at other time I can think of how busy it would get on the footpath, so can't sit out. Old lady kept warning guests to take care of their bags and to not keep the phones on the table. Enough for one time as it has high number of decemt reviews, just to find that they are from non-londeners.

Scone was amazing. Cream was excellent that my wife couldn’t stop. Waiter super helpful. Thanks again.

Nice dessert and lovely staff …but it’s quite crowded.

Best place for croissants. Great scones and great coffee. Loved the quirky atmosphere

We had coffee and tea with an amaretto cookie and scones with butter and jam. The coffee was super bitter and dark. It was a flat white so I expected it to have more milk. Very bitter for a flat white. The cookie was very cloying. Very sweet and also had sugar on top. The scone was very heavy. Very massive. The food in general did not seem good to us. And the place is very small and very crowded. The very high price was £18. The service was very good and the outside tables are a good place to sit.

Ordered a cheesecake, whole pie for take away. It was gelatin and butter and not a cheesecake. Tasted horrible. Sorry. I loved the place and the staff.

Pain au chocolat even more generous and better than in Paris! The waiters are a little pushy but otherwise it's a very nice place with a lot of charm inside

The cakes and pastries are absolutely amazing. Delicious and everything more. I'd come back here again and again. The space is a bit small. The cafe/bakery is a little piece of history and interesting to visit for this reason. They have more seating downstairs and upstairs but it's not as cosy as in the front room. Service is order-at-the-till. A bit slow at the till and staff can get frustrated in the tight space but it all works in the end. Lovely.

Good cakes, good coffee, good vibe

I love their eclairs. The stuff is so friendly and polite. Amazing ones. Have not tried the other cakes yet. Can not wait to return.