Maison Bertaux in City of London, Westminster

The number one patisserie in London 😁

The room downstairs had a strong smell of detergent (Cif), which I didn't particularly like. This place needs refurbishment or, at the very least, a deep cleaning. The cutlery and tea strainer were not clean, and the customer service could have been better. Although the cake I tried was decent, the unpleasant smell and the dirt everywhere made it difficult to enjoy. :(

Amazing. This was a spectacular choice for a birthday cake! I had a last-minute request and they accommodated it beyond expectations. They were very kind and the location is beautiful.

It's delicious. It's a Korean restaurant.

Lovely, quirky cafe in the heart of Soho. Scones were amazing, staff is absolutely cute and they serve a wide range of cakes and pastries. 🥰

When I only ate the Maison Berto scone, which is famous among Koreans, it was just a normal scone with clotted cream and strawberry jam. Eating ㄹㅇ If you want to have Johnmaktaeng milk tea, add 2 sugars and enjoy it. This is the 2nd time we have it on our schedule.

The owner's grandmother was so beautiful that I had no choice but to take out my camera!!! Scone taste... I've been to more than 20 scone restaurants in the UK and this one is in the top 5 (about 4th place...?) It's chewy on the outside, has a strong buttery flavor, and is well seasoned. They give a lot of clotted cream and the scones are huge. But the strawberry cheesecake was not delicious.

Very nice, the pastries were very good, there is a large selection of tea, lovely place 😊

I sat outside and it was nice and relaxing. When I went there, there was a Korean staff member who explained things well. The milk tea and scones were especially delicious, and I visited again for takeaway before leaving the country. I asked to leave out the clotted cream because I was afraid it would melt, but the owner was adamant that I had to bring this and that it would be much more delicious, so I took the cream as well.

Very beautiful bakery, kind staff and fast, the scones and the quiche were great It is expensive, but it is in soho

A fantastic tea shop! So cute and quirky selling the most delicious pastries. Lovely, friendly staff, highly recommended a visit.

Tiny and quite busy spot, had a coffee and marzipan cake. I mean I love marzipan however the chocolate filling inside was missing its character in my opinion. They were just fine. Was told meringue tasted good, not too sweet. Sitting outside is such a vibe but obviously it would be too good for us so you are constantly reminded to keep an eye on your belongings. Other reviewers said it's too expensive, this I can't tell because in Cambridge we are used to over inflated prices without any quality...

Highly recommended,good cafe with beautiful aura.

I love Maison B. The best scones, Croissants and coffee in London. The atmosphere is just fantastic. Totally recommend it. Family own business in the heart of Soho. ❤️

The staff were super sweet, and the pastries are one of the best I have tasted in all London!

I visited twice I guess there's a reason it's famous... The scones are delicious If I eat a scone and then eat cake, the cake feels tasteless ㅠㅠ haha. So on my second visit, I only ordered two scones. The tea was delicious and the staff were friendly 👍🏿

The scones were cold and crumbly, and the milk tea was 11.1 pounds (about 20,000 won) for just an ordinary tea bag... The chairs were uncomfortable and too narrow. There are 3-4 chairs at each table for one person;; Just a house with nothing special. When you enter, there are a lot of Koreans. The owner was friendly, but I'm not sure if the Indian part-timer was friendly. They just threw it away and walked away. There are many other delicious cafes, so I really want to.

It's just a scone. Korean people. If you see it, Don't wait to eat. Don't trust YouTuber's blog. Earl Gray scones eaten everywhere... . Scone Earl Gray 15 pounds… lol

One of the Soho originals. First rank choice of cakes. Cream cakes are a speciality. Service though can be a bit short on smiles.

The best memories of their mouth-watering pastries when I used to work at The Palace Theatre many moons ago!

(Visited in June 2023) There are so many Koreans. There were a lot of breads, and scones were very popular. The black tea was delicious🧡

Just mid, nothing remarkable. Very over hyped

Good scone but horrible service. High price. When we were paying the bill the waiter asked us what we ate. We told: a scone with jam and cream. After that he started questioning us several times if we had more things. He said to us that we were drinking something and we told him again that we onyl had the scone. Disrispectful

One of the very few places in London where you can get a proper black coffee -allongé- that is strong and not bitter.

Brilliant deserts, the coffee was another level.

The scone was mediocre. The older gentleman at the cashier was extremely rude and racist. Asked for my bill and stood at the cashier for 10 minutes, the waiters/ waitresses pretended they didn't see me. You will only get good treatment if you are the local. AVOID THIS CAFE !

Excellent place for an afternoon tea. Staff are amazing and very friendly

Not sure if I went on an “off” day but the older gentleman who was taking orders / serving scones was incredibly rude. My family walked in and not knowing that we had to first order before grabbing a seat (there are no written instructions nor were we told) the gentleman started to yell at us telling us that we needed to order first. We were really excited to visit this place after reading all the reviews but this put a damper on the experience from the get go. We grabbed a seat upstairs which was incredibly small and packed — it was difficult to have a conversation because people were seated so close to each other. Now the scones - these were mediocre at best. I bake for fun and scones are not a difficult thing to make. These scones were dry and lacking in flavour. As others have mentioned, the clotted cream was very good and generous in portion. Will not recommend visiting.

We ordered some scone and British black tea and everything was delicious. The atmosphere from the terrace on a street in Soho was eclectic and calm. Also, the staff was very friendly. We are looking forward to returning!

Expensive for what it is: average quality pastry, dated and tasteless decor (not even kitsch), basement room that smells of toilet deodorizer. If you are looking for truly good French pastries, go your way.

The Darjeeling tea had a really nice scent, and the hostess kindly told us to cut the scone in half (with a knife, with our hands) and spread it with plenty of clotted cream. It's a soft scone, has just the right amount of buttery flavor, and is so savory that I think it's the most delicious scone I've ever had. Jamong ham cheese croissants are a great substitute for rice. We ate it as a substitute for rice, but I think it would be a good idea to consider it as a snack since it would be very filling. I really recommend the store❤️

This little place is an institution in Soho / London. It has been mentioned in most guides for decades.... Over the years, it has expanded next door - leaving us more chance to get a table at peak time, which is pretty much all day - the large choice of cakes ( generous portions) remains fantastic with a good choice of hot drinks - coffee and teas. The team is friendly with a quick service. Highly recommended.

Loved the scone and clotted cream!

Service from Callum was impeccable, the cakes are delicious, you could call them works of art, you are totally spoilt for choice here! I wanted to take a couple away and they were boxed and bagged up with extra packaging they didn’t spoil, they traveled well and were as beautiful when I got them home as they were when I left the store

This is a store frequented by many Koreans. Of course, there were locals too. The interior has a similar feel to Cafe Layered or Victoria Bakery in Seochon, Korea. I recommend ordering tea as a drink. You can enjoy it as milk tea by adding milk while drinking regular tea. The scones were savory and not too sweet, and the combination of clotted cream and jam was also good. I also recommend the fruit cheesecake.

I was in the process of ordering a birthday cake for my dad but they ended up ghosting me :((( it’s not the first time I’ve been ghosted by a French man :( but this hurt way more

Since I know French bread is delicious, I had some expectations that French scones would also be delicious. Moreover, it is said to be a famous scone restaurant that many Koreans go to. However, I was a bit disappointed when I went. The scone itself had no taste and felt like eating a grainy cracker. It wouldn't have been tasty without cream and jam. The store itself was decorated cutely, so the atmosphere wasn't bad. When I visited, all the customers were Korean and the owner was reasonably friendly. There was a place to eat in the basement and there was also a bathroom. The price was the most expensive of all the scones I've had. I ordered a tea and a scone, and it was 11.8? The texture of the scone was good, but the taste itself was not good. It seems like a place to go to take pretty pictures.

You can tell this place is loved by owners & customer alike. Fab atmosphere, bustling, superb patisserie in the heart of Theatreland..

The scones aren't that delicious, so there's no need to go. I don’t think there will be~! The basement space is not great.

I went there because it was recommended, but it was expensive and the service wasn’t very good… And it's dirty, don't go.

I selected this restaurant because it has a 4.4 score in Google, however it is overrated. The food is average and does not compensate the price. The place is small (even just 1 single restroom for Women and Men) old and the service is just OK. I will not recommend, it’s better to go to some other place.

Cute, chaotic little place. Quick service despite how long the queue looks. My friend and I both enjoyed our treats and drinks (scone w/cream + jam, chocolate rum truffle, aperol spritz, mocha).

Scones and sponge cheese cake were absolutely delicious, coffee was disappointing though. Overall, everything was very expensive, even for this part of the City. I was not expecting a regular cappuccino to be £7.20, probably the most expensive that i had in London! I would want to visit again but prices would definitely make me think twice.

The 5 star reviews are not merited. £7 for one scone is only ever going to be worth it if the environment is special or high quality in some way, and it definitely isn’t. It’s really cheap and tacky. The creme that comes with the scones is also much closer to butter. Definitely my one and only visit.

The not-too-sweet, savory clotted cream and sweet jam go really well with the soft scones that crumble into small particles. It's a must-try when in Soho. However, because there are so many customers, the service is not very friendly - the clerks are really friendly, but there are so many people that it can't be helped - and the store is small, so you have to accept the inconvenience.

Had the most pleasant cake and coffee at Maison Bertaux. Was treated so incredibly kindly by the waitress with the curly bob, and the blonde haired waiter with glasses. The care and attention they put into their service made me feel special (hard to get this in London these days!). Coffee was brilliant, creamy and smoothe with an attentive level of detail in its latte art. Couldn't recommend it more. Really made me feel I was back home. Will definitely be returning next time I'm around, and hopefully those two staff members will be there. Made my day!

Very nice ladies, I did not get what I was looking for, but they directed me next door, which happens to be their competitor. I will come back and eat here.

A place where soft and moist muffins are delicious~ The combination of clotted cream and strawberry jam is hard to not like...

Best scones and tea I’ve had in London. I had to go twice!

my friends celebrated my 20th birthday here and it was so memorable visited here three times, loved the warm vibe loved the cheesecake but the texture of the scone was not what I prefer

I will definitely never be coming here AGIAN the staff were extremely rude, especially the young waiter with blonde hair and glasses. Such a shame as the place looked very nice same with the pastries. I ordered sat upstairs and he came to me threw a fit about cleaning the table, was being very aggressive he even spilt my coffee as he was setting it down on the table, that’s how aggressive he was. Same with the scone slammed the plate on the table, I even kept being polite to him saying thank you multiple times and he was very rude and ill mannered. He rolled his eyes after everything I would say. He was being rude to me the minute I came through the door even before ordering. I was so excited to have my scone and coffee but after being treated so badly i cancelled everything and left. I couldn’t even touch my coffee or scone from the shock, I couldn’t sit and enjoy myself after being treated so badly. I got up and left. As a paying customer not to mention they’re not cheap no one wants to be treated like that and if they still want customers I suggest they hire new staff. If you want to have a good time don’t come here because you will leave very unsatisfied!

Amazing cafe! Best scones I’ve ever had. Would highly recommend.

One of our favorite spots to stop in for a bite in SOHO! The owner makes it extra special with her fun energy. 🫖🩷

It's a famous Korean restaurant, and the museum guide recommended it, so I went there. I enjoyed it with tea. However, I ordered one tea and asked if I needed two cups, so I said yes, but when I paid later, it was calculated as the price of two teas;;

The scones are really delicious!! I went to London again haha I eat it at the store and sometimes get takeout too. Clotted cream and jam are a must!!!!

Decent coffee, really really really bad croissants. Can’t judge the other pastries which look much better

I have travelled the world in search of the best Paris Brest outside of France. Finally Maison Bertaux I have found it. Not too sweet and pate à choux pastry that is heavenly. Merci et à bientôt

A friend recommended me this place and I can’t go anywhere else for scones anymore.. Cakes are alright.. I still prefer the scones! You will occasionally be sharing your space with a pigeon.

unfriendly and rude The employees are expressionless and the service is mediocre. Most of them were Korean, but if you look at the behavior of some Koreans, I can understand, but as someone who pays to eat, I don't want to go back to being treated like this.

I took my female friend for Cream Tea at Maison Bertaux a few days ago... at first it seems a touch ramshackle in the way it's furnished and staffed but it's the whole point as that was how it was when it opened in 1871 (prior to the (now closed) Patisserie Valerie so it's a real gem. We chose a table for two and were served by a friendly waiter wearing white shirt and navy apron so very smartly dressed✅ by the piano and had a large pot of loose leaf English Tea with scones, strawberry jam & clotted cream - WOW! Then we looked over the cake counter and choose almond & pear tart and a big cream cake with fruit accompanied by two glasses of cold prosecco - Fab!

Excellent scone with butter and jam! And the service was very pleasant and friendly. I recommend! Thank you, I had a great time!

Dinner if the most delicious cakes/teas and coffees. An absolute institution.

A delight! It was strange to eat the English specialty, scones, in a French house but it was very successful! There are plenty of seats on the upper floors, which sometimes doesn't seem like it given the crowded terrace. A delight!!

Had a pain aux raisin and chocolate croissant. Not flaky and average flavour. Not sure if we were served yesterday's or just not enough butter. Was expecting more for the price.

We expected so much more from the oldest patisserie shop. We were sat downstairs in a dingy basement. Cakes were average. It was very chaotic and hard to have a look at cakes and pick. The tables were super close together and the overall decoration seemed odd, old and didn’t strike us as French patisserie shop. Cakes cost around £7. Would not come back. Seems like a tourist trap.

Korean employees are unfriendly to Koreans. If the foreign employees don't seem to understand, they try to make you understand by kindly offering to make it an easy conv. The Korean employee just kept talking to himself until the end, then sighed and spoke in Korean. I'm going to fight properly.

Scone was good, but nothing extra ordinary. Service was unwelcoming to rude by the aged lady. More focused on the touristee crowd of china town. We went early in the morning so area was not crowded, but at other time I can think of how busy it would get on the footpath, so can't sit out. Old lady kept warning guests to take care of their bags and to not keep the phones on the table. Enough for one time as it has high number of decemt reviews, just to find that they are from non-londeners.

Scone was amazing. Cream was excellent that my wife couldn’t stop. Waiter super helpful. Thanks again.

Nice dessert and lovely staff …but it’s quite crowded.

Best place for croissants. Great scones and great coffee. Loved the quirky atmosphere

We had coffee and tea with an amaretto cookie and scones with butter and jam. The coffee was super bitter and dark. It was a flat white so I expected it to have more milk. Very bitter for a flat white. The cookie was very cloying. Very sweet and also had sugar on top. The scone was very heavy. Very massive. The food in general did not seem good to us. And the place is very small and very crowded. The very high price was £18. The service was very good and the outside tables are a good place to sit.

Pain au chocolat even more generous and better than in Paris! The waiters are a little pushy but otherwise it's a very nice place with a lot of charm inside

Ordered a cheesecake, whole pie for take away. It was gelatin and butter and not a cheesecake. Tasted horrible. Sorry. I loved the place and the staff.

The cakes and pastries are absolutely amazing. Delicious and everything more. I'd come back here again and again. The space is a bit small. The cafe/bakery is a little piece of history and interesting to visit for this reason. They have more seating downstairs and upstairs but it's not as cosy as in the front room. Service is order-at-the-till. A bit slow at the till and staff can get frustrated in the tight space but it all works in the end. Lovely.

Good cakes, good coffee, good vibe

I love their eclairs. The stuff is so friendly and polite. Amazing ones. Have not tried the other cakes yet. Can not wait to return.

I only stayed in London for one night and didn't have much time, so I took out some food and ate it while waiting at the airport. The taste is normal. There were quite a few Asian people in the store, including Japanese. It looks cute, but I personally think it's really delicious! That's not to say I don't recommend it.

I am hearing impaired. Even though we couldn't communicate, I had a good meal thanks to your kindness. Always stay healthy and happy.

Scones are so delicious 😭😭😭 Paired with cream and jam, it’s really satisfying You must have a scone when you come to Covent Garden. I miss him again now 😭 - The scones are just too delicious 😭😭😭 Paired with cream and jam, it's truly satisfying You must try a scone when you come to Covent Garden, I'm already starting to miss it again 😭

Tea and pastry; both were fab, and served in a very friendly and welcoming place. It's rare to be looked after so well, and I hope to be back soon.

The scones were really fresh & good

The only bakery in Soho where the cakes are cooked daily on the premises. The window is just amazing and its nigh on impossible to not give in to temptation. Its a real Soho institution and now one of the few places that still retains that old Soho feel amongst the infiltration of the chain restaurants that are dull and sterile in comparison. To sit with a lovely pot of tea and a delicious cake with friends here is a real treat. I've been coming here for nearly 30 yrs and hope to do so for a long time to come.

Great tea time. Excellent scones !

The scone itself was delicious, but the seats on the second floor were so hot, narrow, and noisy that conversation was impossible. The entrance to the teapot was very dirty and the tea cup had teeth. However, the server in charge was friendly.

Best scones in London! Served warm with creamy clotted cream and homemade jam

Excellent pastries. Made me so happy to find a place that still provides quality thoughtful delights.

Went to eat scones. Although it was crowded, there were plenty of seats on the second floor, but even so, the clerk had a very difficult time ordering. I ordered 3 items, but 2 of them came out wrong. They brought it back to me, but the lid on the kettle they brought was replaced with another bowl. I don't think this was proper serving. The food was okay and the tea wasn't bad, but the tea leaves were put into the pot at once without separating them from the tea water, so the tea gradually became bitter and bitter. I wasn't completely satisfied. It is difficult to recommend a visit.

Fantastic coffee and pastries And very friendly staff

The coffee was delicious, really good quality....but the almond croissant was something amazing, perfect pastry, crispy, delicate, like from grandma. HUGE!!! and not overpriced. I highly recommend it 😉

The tea is okay, the scones are good

Great place with a lovely team providing a unique friendly service that makes you want to return there. Highly recommend!

Exceptionally friendly service. And the scones of course are great!

This little bakery is charming! We went there on our 2 trips to London this year. The perfect place to taste the famous scones! The staff a little abrupt but the place is really good!

L'unica cosa particolare di questo "buchetto" mal sistemato è la data della sua fondazione: 1871. Per il resto mi chiedo come mai questo posto sia spesso segnalato nelle guide visto che è un bidone. Tutto si riduce ad una stanzetta squallida (più 3/4 tavolini all'aperto) con tavolini ravvicinati, soffitto decorato con lanterne cinesi e addobbi natalizi (!?!) pendenti. Abbiamo consumato un cream tea (con un solo scone) come se ne possono trovare dappertutto a Londra ma a prezzi meno cari ed in un ambiente più gradevole.

Very good scones, and the service really nice. People lovely. Totally advised!

Nice staff and tasty desserts. Not the best French desserts I’ve had but decent.

Cute place. Sat outdoors. The street was calm and it was nice to sit there. I had english breakfast tea with scone, clotted cream and jam. The scone was heated at serving, but it was not that heated. I've had better scones elsewhere in London. This one felt kinda dry. But the clotted cream was really good so this along with jam made the experience much better.

I don't know why, but 80% of the customers were Korean. The second floor is exclusively for Koreans!! Personally, the scones I ate in the Cotswolds were much more delicious.

Historical place for London as it is the first ever French patisserie in the capital. It's been here since 1871 and despite the changes it still holds a very independent and bohemian look with a very untidy hall, a few tables, crammed cakes and pastries. Take it as it comes as it is not a fine patisserie but the look will deceive you for the sweet food served is simple, delicate and low in sugar compared to English pastries, but still flavoursome. Worth stopping.

Cute old-fashioned bakery, the owner was very nice and welcoming. They are popular for their scones, which are delicious. They also offer interesting selection of cakes and other baked goods which I look forward to try on my next visit.