Magic Wok Chinese Takeaway in Swale

First and last time I will ever order food from this takeaway. Arrived late, was almost cold and smelt weird, especially the rice. I couldn't eat it and others had a couple of bites and said it tasted funny. Really wish we'd ordered pizza.

Had a delivery. Was very dry, over 2 hours late for delivery. One customer was diabetic & needed to eat a certain time. Was not possible due to late delivery. Noodles very very dey

Order confirmed 1600 for 1900 delivery. Called 1920. Promised to call back but didn’t. 1945 Blamed weather for late delivery ??? Refused refund and eventually delivered at 1955 with no acknowledgement of the poor service.

I’ll be truthful and say, the food is amazing, 25% of the time. Why 25% of the time perfect with 75% of the time being dreadful? Quite easy to be honest, 75% of the time the order is wrong! Even google reviews confirms this (wish to review there also after this). I’ve had fish in dishes we’ve asked for without (allergic), items missing, additional ingredients in dishes (order satay chicken skewers, got 2 skewers which should be 4 and 2 spare ribs?!) etc etc. When you call up and note this issue either 1 of 3 things happens. They re-send your items 2 hours later which is the meal over. They offer a refund because it will take so to get to you, you accept it but never see the refund or, you get the item in good time but it’s freezing cold. Have used this for around a year as my partner loves their chow mein WHEN IT’s right but after todays disaster, never again. Too many mistakes.

Last night was the last time I use magic wok. They’re our local and they’re food is “usually” nice to taste. Unfortunately last night was the final straw however as now on over 5 occasions they’ve got the order wrong, items missed, special requests ignored (no veg/no chicken/no prawns etc and yet they’re still in the meal). On one occasion when I called up to state my meal was wrong I was told they’re busy so it would be over an hour until I got my correct meal dropped off. Last night whilst entertaining 2 meals turned up wrong (1 special chow mein asked for with no chicken had chicken in. 1 special chow mein asked for no veg had veg in). This left me and a guest of mine waiting almost half an hour for our meals whilst everyone else ate. It was the final straw. I will never eat from hear again as they cannot seem to understand simple requests.

Recently ordered from the Magic Wok again and what a hot tasty meal we had, we even changed our choices to see what other dishes were like and have found alternatives to our usual order. Hopefully this trand continues.

As always food really hot and very tasty. Never get a Chinese’s from anywhere else as the food here is spot on. Delivery times are as expected depending on day of the week.

This is not our usual chinese, but thought we would be brave and give them a try. We was very very pleased and they have knocked our usual chinese off the radar! Ordered over the telephone, order was read back and everything was delivered as requested, even the changes I requested were delivered correct. Delivery took about an hour but it was late on a Saturday night and as to be expected. Portion sizes were good and fed us as a family of four. Sauces were all amazing: we ordered, curry sauce, satay sauce and BBQ sauce. All were spot on. I would definitely recommend this chinese and will be using them as my number one choice from now on.

Ordered a chicken chow main and received a special chow main . Not a pork or fish eater so that was wasted. The beef dish was very tough to eat , the meat was solid. The chicken balls and rice were ok. Probably wouldn’t order from here again.

Hands down the best Chinese I’ve had in Sittingbourne. If your new to the area or just looking for a Chinese look no further. I have ordered from here multiple times and they never fail. Delivery is always very quick and they are always super polite and friendly. The quality of the food is brilliant I would recommend the sweet and sour Hong Kong style. I really can no fault them they just get it all right 5 stars.

Tried this Chinese a couple of times and have mixed reservations, a lot of the meal was really nice but the odd dish let it down. I don't know if it is when they are busy it seems more bland and tasteless yet at quieter times the food is flavoursome.

Ordered meal for delivery and it arrived within the hour. It was a busy Saturday night so rang early anticipating it would take a little longer than normal. Lovely Special in black bean sauce and a plentiful supply of tasty chips included as part of my husbands english meal. Will defnitely use again.

Had a long day decided to order takeaway fancied Chinese ordered and was given about an hour which was ok the food arrived within half an hour piping hot and the best takeaway to date.

This is fresh & beautiful Chinese food .... ever so clean ..... we had chicken in blackbean ..... actual black beans ......this place is a little new found gem !!!!!

Ordered before great food came piping hot came on time lots of choice on menu to suit all.Had chilli beef and noodles very good.

Decided on a Chinese takeaway ordered before food came a while but Saturday night expected food was piping hot and fantastic well worth the wait.

Waited over 2 hours for my order by this time I had called 3 times..... staff are ridiculously rude and basically just make it up as they go. Said the driver was on its way - that was a lie. 2 and a half hours later I called back and told them not to bother she said she would take £3 off the bill - REALLY......! As soon as I told them don't bother as it had been over 2.5 hours it turned up but he gave me the wrong order. So he went back to his car to actually find ours and when he gave it to me was stone cold and soggy gross! So he took it back with him! We stupidly ordered again thinking it's Sunday hopefully we won't have to wait 3 hours only to wait another 1.5 hours so I called and they hadn't even put the order through 😡 NEVER AGAIN - Already found another Chinese

The way they talk to people. ..customers AND staff is appalling and I am talking from experience ..its a wonder they have any business at all. .avoid like the plague ...both as a customer AND delivery driver

Pedimos Pollo dulce y amarga y cuando pelotas probado que nos quedamos boquiabiertos. El pollo estaba aguada y poco hecha, aún era de color rosa! Esto es muy peligroso y creo que el chef está permitiendo que la freidora para cocinar el pollo en la masa en vez de tostado que primero. El bateador también era todavía bastante pesado y no crujientes. Que realmente necesitan tomar más cuidado y tiempo en cosas de cocina, de lo contrario todo el mundo tendrá una intoxicación alimentaria.

Since new owners have taken over food is great. Phone engaged alot at weekend as so busy. Very generous portions, my family love their food.

Probado este lugar recientemente por una comida para llevar china como nuestra costumbre estaba cerrado. El personal era amable y el servicio era bueno. . La comida era servida rápidamente. Un montón de platos para elegir en el menú.

Siempre usamos este para llevar chino cada vez que recibes una vez en China, que es una luna azul. Siempre utilizada para ordenar desde la sección del menú tailandés, ya que la comida era muy agradable y bien presentado. .

Esta es una comida para llevar - hemos tenido dos comidas increíble entregado - 3 rd nunca llegó! Después de 2 llamadas donde me puso en espera pero aun podíamos oír todo lo que me dijo que podría haber un 25% de descuento - sin...

Just moved into the area and really excited about the last two deliveries, lovely food, especially as a vegetarian, it...

Had one of their menus posted through my door so I thought I would give them a try. Phoned and asked for order to made for delivery, ordered enough food for 7 people, when I was asked for delivery address and I told him postcode, he got really stroppy and rude say we don't deliver there and if you look on front off menu, it says only 3 miles.

Me and my family ordered takeaway from here this weekend. The food arrived in over an hour and tasted bland and stale. I love chinese food and ordered here due to recommendations, but never again.

Just had Chinese from here as our usual one is closed for holiday. Tasted good and enjoyed it very much

i love T Feng. I expect half price next time. He is very nice child and loves to play games on his phone! don't send him back to china please

Very nice tofu in satay sauce! They always deliver quickly and food has always been yummy, they are helpful in suggesting vegan options by tweaking recipes. Would recommend. Particularly the banana fritters, which are delicious!

I'm sorry to say this is the worst Chinese I've ever tasted the food is bland, oily and the chicken is like rubber. All food is saturated in salt and the crispy duck was more like a soggy one. Sorry will not visit again

Nice food and 100% value for money. Don't eat Chinese much , but this place is quite nice. There are other places which I have tried and do descent Chinese food but I think this one edges it. Quicker delivery would be preferred though.

I have been ordering from Magic Wok for many years now & it had always been amazing! Unfortunately the last two times my family have ordered from there, it has been as if someone has tipped the pepper pot in the food! We usually order singapore fried rice noodles & the ingredients (such as prawns and chunks of meat etc) has lessened & the pepper content has gone through the roof!! I also used to like the spring rolls, however the last time I ate from there I took a bite into the spring roll & I could SMELL the pepper in there. The other items seem to have disappeared from in the spring rolls too. Very disappointing & not the take away it used to be.

The tofu is really tasty, with chew! The chow mein isn't as greasy as it is from some takeaway restaurants. The service is very quick.