Madisons at The Washington Mayfair in City of London, Westminster

Employees who work in this hotel are very rude and unfriendly. Rooms are ok but a bit overpriced. Can’t get over the hostility from the reception and doormen though.

Service was great and staff are friendly but for a Mayfair hotel the interior is dated and tired.

A wonderful location with the romantic atmosphere of Victorian England, with a very kind, even warm-hearted team and a completely acceptable price/comfort ratio! I definitely recommend it, given the existing alternative options in the region, unfortunately with double and even triple prices, absolutely not covering the content...

The hotel service is nice but the pillows are very bad and there is no bidet and I wish there was more variety in breakfast and the prices are good and special thanks to the I hope all the extra beds are changed. staff

Staff very rude, doormen horrible rooms stink, aged hotel! Very expensive would not recommend. Ok location even taxi driver did not recommend

Stunning location. Comfortable rooms. Great staff

I walked into the lobby and two concierge were talking and watched me enter look around and then one very slowly grab my bag and moved it 2 m to the wall and pointed to reception I walked to reception the young women was polite but gave me the wrong check in details to complete and had copied my passport to another persons (an American) after I completed it I asked her again about it and only then did she realise the name didn’t match the passport or my booking After much discussion and she was very apologetic I got my room key I walked back over to my bag grab it and walked across the lobby - the 2 men watched me then I asked where is the lift and they pointed to another door the other way Well what about done help ? None offered they continued their conversation - I struggled to the door got thru it and into the lift - I arrive at the 6th floor - looking for my room another staff member was there and pointed to a small set of stairs telling me you are down there - again no help so with my suitcase I struggled to my room The hall way was old and outdated - apparently they are renovating it but not yet The room however large and pleasant everything new - my room looked out onto a whole lot of offices and they could all see in my room - there was no sheer curtain so either you had to have the curtains drawn or everyone could see you ….seriously get some sheer curtains ! I went to have a cup of tea and both the cups and kettle were dirty - I actually took my cup of tea downstairs to show receptionist it’s was that bad On my return they had replaced both the kettle and the cups - thank goodness No mini bar and no conditioner - so after having a shower and washing my hair my hair looked like I had just got out of bed ! Seriously This is not a cheap hotel but I was far from impressed - even low cost hotels help people with their bags and offer service and are polite I felt that there was no warmth or service culture in this hotel - no one seamed to care or offer any service to the customers I didn’t have breakfast so can’t tell you anything about that - good news is that with a bit of training and some enthusiasm this could be a good hotel ….a few changes could make a big difference As a solo female traveller it felt quite uncomfortable and a little unsafe and I simply didn’t feel welcome REVIEWED after reading response I am not sure what footage you were watching but it was not me ! I did not get any help with my bags on my way into hotel and only got answered by staff after I asked for help ! Point being here is that you could address the concerns and take action OR sadly as you have done take aim at the constructive review - your response states more about the hotel which is clearly lacking service and responsibility for it

Hotel which absolutely does not cost you the price of the stay... due to the general condition of the hotel. It's not worth a simple motorway hotel. One star for the staff.

There is no insulation in the rooms and floors. Its only advantage is the large size of the rooms and close to the Saudi embassy ❤️

Unbeatable experience. The correct rooms, clean, well attended Super friendly staff. We had a little problem, in addition to not speaking English..., externally and they helped us and went out of their way to solve it

This place is totally not a 4 star hotel: old, dirty, staff is not polite. I booked a room with breakfast included and when I arrived for breakfast they told me that they got some issues and it was not possibile to eat but they didn’t remove the cost of breakfast from the room. Overall price is very high for everything and the quality is poor. The towels of the toilet were dirty and with holes… unacceptable! But above all the staff is unpleasant. I will never come back.

Arrived the day on London bridge attack conducted via radical Islamist terrorists. A relaxing and quiet place

Part of the hotel under renovation Management upgraded me. The renovated part is superb, good location in the beautiful areas of London

Lovely local hotel used by colleagues from our other offices when they come to London for office visits

Awesome service! Definitely do it again. Special recommendation to Godwin and the food and beverage team. Really made the stay more comfortable

Nice clean big rooms. The beds was to soft in my opinion. Great loacation.

Would not return. Here on business trip and frequently in London... Assistant not done great booking this one! Reception staff rude and look like they hate it! A smile costs nothing.

How can this be considered a luxury hotel??? Or a 4 star hotel??? £260 per night for the cheapest room and you get a room in a hotel which is stuck in the 80s in a bad way. Creaking floors, very worn out furniture, old carpets everywhere. The entire hotel is worn out basly and it cant justify in any way or form the claims or the price. At least it looks clean. Photos on the website are far from reality! Appalling experience...

The hotel is in a great location, close to the green park station, and coffee shops/groceries in the front. The hotel is a little bit old but feel like it used to be a luxury hotel. The room was fine, decent space and beds were fine. Absolutely nothing to complain but I stayed only for one night.

We were in London for a few days and had booked Afternoon Tea at Madison’s. The restaurant was almost empty and they seemed a bit unprepared. The tea was made with teabags from a box and the scones (made with raisins that we don’t like!) and the cakes were very dry - barely edible. The sandwiches were the only thing we ate. We were looking forward to a traditional English Afternoon Tea and we were very disappointed.

I once satyed in this hotel for one night November 2023 and found the experience quite pleasant. Now, however, it has shifted for the worse. The overall stay was quite underwhelming, with old decor and overall poorly-kept condition. The blinds were dirty, the wind was rushing through the closed windows. The food's whatever. The only thing that saves this joint for me is the staff, which were super helpful. Damn shame they got rid of the old bartender , one with an accent. He was quite a conversation partner, sharing my obsession with alcohol haha. Hope he's doin' ok.

Great location and decent price for location

Like a left over 70s motel - sorely in need of refurbishment, greeting by cringe worthy music more expected to accompany an adult movie. Rude, unpleasant staff - concierge (elderly chap) was particularly ghastly, wasting time and going out of his way to be obnoxious, overbearing with no people skills - would have been better suited to being a traffic warden. Will not be returning - Avoid - far better options available for less.

I stayed at this hotel for 2 weeks for business. All Staff were friendly. Rooms and furnitures are a bit old, but I didn’t care actually. Bed was comfortable, bathroom was ok. Breakfast was enough. Location was good also for me and there is a supermarket next to the hotel.

A group of friends had lunch at The Madison restaurant yesterday which we all found excellent. All the professional staff were attentive & treated us with courtesy. We enjoyed the plentiful set menu meal which was beautifully cooked. Certainly a venue we could recommend. Mary 2nd Oct 2021

We went for afternoon tea on Friday 31 st January. The selection of sandwiches was poor and not worth the money and certainly not enough for 2 people

Utilizamos un cupón de Groupon para el té de la tarde en este hotel cerca de Berkeley Square en Mayfair. No estábamos seguros de qué esperar, pero nos recibieron cortésmente y nos llevaron a una mesa para dos. Nos ofrecieron té, café o ambos, y más comida de la que pudimos comer de una sola vez. La comida era típica de los tés de la tarde del hotel de Londres: sándwiches, bollos, pasteles. Los alrededores nos parecieron agradables y apreciamos que había otras personas que disfrutaban de la misma experiencia. No pasó nada que nos desanime a repetir el té de la tarde aquí nuevamente, cuando volvamos a Londres dentro de un par de meses.

Así que pagamos alrededor de 90 por un té de champaña. Llegamos y en lugar de sentarnos, inmediatamente comenzaron a regañar a mi novio, por no imprimir el bono y tuvieron que imprimirlo para sus registros. Uno de los camareros nos sienta después de 10 minutos en el restaurante vacío. El camarero luego trata de recitar los tés de memoria porque no podía molestarse en conseguirnos el menú a pesar de que ahora le pregunté dos veces. Finalmente nos da el menú y toma nuestro pedido de té. Inmediatamente después de que se va, el gerente se acerca a nuestra mesa, y sin decir "perdón / perdón", se mete en nuestra conversación y exige que les enviemos el cupón para sus registros digitales y le entregue a mi novio un pedazo de papel con su correo electrónico escrito. en ella y procede a cruzar sus brazos y pararse sobre nosotros. Le pregunté si había un problema con el pago y él dijo que no, que el pago estaba bien, así que le pregunté si podía esperar hasta después de nuestra comida para solucionar esto y se negó a irse. Una vez completado, recibimos té tibio tibio, con pasteles demasiado dulces, los sándwiches eran sosos y el champagne era prosecco porque no tenían más champán, pero no nos reembolsaron el extra que había pagado por el champán. Al final de la comida no nos despedimos ni agradecimos al personal. El servicio era asqueroso y la comida era sosa y con té caliente. No volveré. Sinceramente, un sándwich de salmón ahumado y un té de desayuno inglés de Pret hubiera sido mejor con un mejor servicio.

This was the worst experience of High Tea. On arrival, no one offered to take our coats. We were seated on a round table of 8, we were only 4. Only tea or coffee was offered. Once seated and after the first pot of tea and coffee, no waiter came up to us for the next 2 hours. Some cakes were shapeless and appeared like they were from previous guest left overs, added to our tray. Never before have we experienced such low standards. An absolute waste of our time and money. Central London, Mayfair located Hotel, apart from the location they have Zero Customer Service Levels.

My daughter and I enjoyed afternoon tea at the Washington. The food was beautifully presented, delicious to eat and charmingly served. Would recommend.

My husband and I went there day as a treat to Mayfair. We walked around Mayfair and Piccadilly area from about an hour with great excitement . We were really looking forward to our treat and been looking forward .we have had afternoon tea at various venues around London and other various locations in UK . What a disappointment it was today at Washington Hotel . As soon as we entered the area - it was hot and no air conditioning. We thought we will Be ok and order some cold water. The staff were fantastic and courteous. The food brought was tasty but the variety choice was not so good .

We had the Groupon three course meal which includes a glass of wine. Cannot fault the food, and the portion sizes were very good. All the staff were most pleasant and friendly, whilst being courteous and professional. Our waiter, Valenton, was extremely good. We would not hesitate to recommend this restaurant and, hopefully, make a return visit.

Classic English breakfast buffet is well-presented in a bright, sunny location! Staff are attentive but not overbearing.

We had the Groupon three course meal, fishcakes to start, salmon with broad beans and mash followed by pecan pie and chocolate brownie and ice cream, all delicious, well presented and hot. Wine was substituted for fruit juice. Good quiet dining experience, clean, toilets downstairs - again clean and well serviced. Our waiter was pleasant, however substituting our mash for creamed spinach and boiled potatoes, incurred a charge, despite him checking with the chef that this was possible. Perhaps a note pad and pen would've been helpful to translate our order with the kitchen. Nonetheless, we had a great dining experience and the food was first class.

We booked for dinner to celebrate my best friend birthday. We have a nice surprise to be given a very nice located table and having a banner with Happy Birthday near the table. As previously described the hotel and the restaurant is full of beautiful Chinese object d'art. The food was beautifully presented and very tasteful and the staff very attentive. Very much recommended!

Madison's at the Washington Mayfair Hotel is a nicely quiet spot to enjoy lunch, dinner or afternoon tea. We tried the set-menu which is served at lunchtime and in the early evening. There is a choice of three starters, three main courses and three desserts. From the starters list we ordered the Pea & mint soup with cheese tortellini and the Home-made salmon fish cake. The soup was well flavoured and delicious, while the fish cake was hearty and fresh and delicately served with salad leaves and the garlic mayonnaise. Passing on the Roast chicken breast with mushroom, leek and tarragon jus, for our main courses we enjoyed the Fillet of salmon with mashed potato, broad beans and crispy bacon, and the Thai vegetable curry. This had quite an intense flavour to the sauce which also included potato and mange-tout - a really tasty dish accompanied by flavoured rice and nicely crisp vegetable spring rolls. With the main course we also ordered a portion of really delicious Sweet potato chips. Desserts of Mixed berry Eton mess and Pecan pie with fresh cream concluded a very acceptable lunch. At £20 for two courses or £25 for three, it is also very good value.

We have had lunch at the restaurant of Washington Hotel Mayfair, London. The restaurant environment is very elegant, with beautiful furniture and art objects. We were seated by lovely Melinda and helped to chose our meal, salmon for starters, poached fish for main course. The food was very nice presented and very tasteful. Also large portions!

We had lunch in the restaurant last week, but have eaten there on a number of occasions and always found the food to be lovely, with good choice and nicely presented. We have taken the deals as provided on Groupon. The surroundings are very nice, and the atmosphere calm and welcoming. Our waitress was delightful and made the experience even more lovely. My friend described it as first class. Thank you for making our experience a memorable one!

El desayuno incluía la mayoría de los artículos en un menú de desayuno buffet, nada muy emocionante, pero luego lo hago por lo simple, así que me sentó bien.

Una estrella probablemente esté sobre clasificando la calidad de la comida servida. La comida fue un regalo de bodas de un amigo y la literatura parecía prometedora. Tuvimos tres cursos del menú de 25 por cabeza aunque tuvimos que pagar 4. 50 por cada plato de acompañamiento. El primer plato era el pollo tikka, que, en el mejor de los casos, podría describirse como las cosechas de un cadáver de pollo. La merluza sirvió ya que el plato principal no era comestible y enviamos todo el plato a la cocina. El chef asistió personalmente a nuestra mesa para escuchar nuestras quejas y ofreció un plato principal alternativo del menú a la carta. Este plato era mucho mejor. Sin embargo, nuestra experiencia nos había arruinado toda la noche. Nos resultó difícil entender cómo un hotel Mayfair de Londres podría ofrecer una experiencia de tan mala calidad a cualquier comensal.

Pagamos $ 63 dólares en moneda estadounidense por el desayuno de los hoteles, por lo que consideré que era demasiado caro y no una selección muy grande para ser considerado un buffet.

El inglés de nuestro servidor era totalmente inadecuado. No pudo responder a nuestras preguntas y no estaba familiarizada (en Londres) con el término "pale ale". Me trajo una cerveza ginger con alcohol. Intentamos pedir del menú fijo, y ella comprendió el hecho de que ambos queríamos eso, pero no que mi marido y yo queríamos entradas diferentes. La comida estaba poco hecha y en exceso, casi incomible. El arroz con leche no se había puesto: arroz endulzado en salsa lechosa. Lograron sacar el helado de un recipiente para el postre de mi marido. El lugar es muy tranquilo - - por una buena razón.

There was only one other group of 4 people lunching when we visited, but the staff were very friendly and attentive (although not overly so) and the food was good. We had a voucher and it was excellent value. Would definitely recommend, but maybe a bit more lively weekends/evenings.

Went for lunch as part of a group.

Hemos tenido un montón de tés, algunas buenas y otras no tan buenas. Se basa en Mayfair, teníamos muchas esperanzas para el té de la tarde de Washington, que champagne nos había pedido a través de Virgin experiencia días. El comedor estaba limpia pero un poco cansado y no había aire acondicionado, lo cual era un problema en una sofocante tarde de julio. Sin embargo, el personal, todos los cuales fueron muy amables y atentos, se disculpó y pasamos mucho tiempo dirigiendo a los aficionados caliente. diners Espressos eran excelentes y siguieron viniendo sin reparos. El té de Assam, que elegimos desde un modesto menú té, también era delicioso. Bocadillos eran bien lleno y el pan era suave y fresca (la mini bagels de salmón ahumado eran lo más destacado). La muy atractiva selección pastel sabía tan bien como parecía, aunque algunos de los artículos un poco sudoroso por el calor y probablemente deben haber sido traído tras los sándwiches o mejor aún más opciones de temporada considerado. Mientras esto no necesariamente los más finos restaurantes de Mayfair, encontramos toda la experiencia - desconchadas, vajilla destartalados y todo muy atractivo, un poco como un té de la tarde con una tía loca.

¿Qué más se puede pedir. Fuimos en grupo en los viernes por la tarde estamos 4 amigos escuela señora que eran servidos por la señora polaca más simpático que realmente se puso! Sí, parece un poco cansado, pero realmente la comida era excelente y el chef apareció a vernos. . . . . . . . Sin duda lo recomiendo y por la comida y el servicio como una de las mejores noches y el grupo es una relación calidad-precio increíble! ! ! Madisons bien hecho! !

Mi marido y yo visitamos con un bono de groupon para una cena de tres platos y una copa de vino.

Wir haben heute einen excellenten Champagner Afternoon Tea im Washington Maifair Hotel genossen. Hervorzuheben sind die warmen Scones die geschmacklich kaum zu übertreffen sind. Aber auch alles andere war von sehr guter Qualität.

Staying in the Washington Mayfair due to business, I ventured down to the restaurant within. It appeared empty so I was a little reluctant to go in at first, but I’m very happy I did. Clean and spacious inside with plenty of seating. For the price, which I might add was very reasonable, I enjoyed a wonderfully flavoursome starter of home smoked chicken and pear salad. Followed by a mouth watering main of Teriyaki salmon on stir fried vegetables. The food tasted fantastic. The waitress Lianne was very attentive and I was never left waiting. I would highly recommend this restaurant and if I need to stay at the hotel again will be certain to visit.

We had Champagne afternoon tea at Washington Hotel. We had bought a groupon voucher for 35 pounds for two persons. We got champagne, tea, 4 different sandwiches, 2 scones and different 5 cakes. It was all very nice and the service very good. Good quality for the money!!! There was also a nice atmosphere. We will be back!

Wished we’d checked tripadvisor first because we returned to Madisons based on happy memories from a few years ago. Sadly no happy memories from this visit. This restaurant used to have such a high standard of professional service so what on earth has gone wrong? Set lunch menu price ok but the menu options are more suited to a British pub / cafe establishment, ham, egg & chips; shepherds pie medley! There was no meet and greet at reception, in fact there was no one at reception so any first timers would not have known which direction the restaurant area was located. Plenty of restaurant staff but sadly the ambience was none existent. The bill was wrong/up by over £20 and shouldn’t have been as we had a straight forward set lunch plus coffee, therefore we had to request a correct bill and because of the attitude from making the booking to paying we refused to pay the discretionary service charge. We tried to make the best of it but left feeling deeply disappointed.

Visitamos este hotel en sábado para el té de la tarde para el cumpleaños 50 de mi amigo julio. A nuestra llegada, el personal era muy amable y servicial. Hay una buena selección de sandwiches que eran deliciosos, las tartas estaban bien, he comido mejor! Como era el cumpleaños de mi amigo 50 th la camarera trajo 2 rebanadas de pastel de chocolate que tenía en ellas feliz cumpleaños, me pareció muy agradable y hasta 20 minutos más tarde las camareras nos fuimos a la mesa de al lado cantando feliz cumpleaños a la señora sábado frente a nosotros, que repitió esta una vez más a otra mesa cantando feliz cumpleaños, así que no sé por qué no parecía feliz cumpleaños a mi amigo! El hotel estaba muy limpio y en una buena ubicación.

Como parte de mi larga estancia en el hotel, yo tenía que tener mi desayuno aquí todos los días, y me encantó su croquetas de patata y la tortilla. El personal es educado, cortés y atender a todas, y Melinda rápidamente.

As part of my mother’s birthday we decided to go to have some afternoon tea via a group on deal. This was ordered by my sister whom is a foodie. First issue was the lost of a booking and people not getting back to my...

Went for lunch today with a Groupon voucher. Waited half hour for main course, despite being only people there, when we queried we were told kitchen was busy doing 'room service'. No apology, staff barely spoke English. No water offered. Portions were small. Never again!

Tuvimos la suerte de ser comprado este té de la tarde como un lujo, pero desde el momento que entramos en el vestíbulo y el restaurante vacío nos empezamos a sentir menos especial.

Una decoración preciosa y alrededores. El personal es muy atento. Terrible, terrible almuerzo hamburguesa. Realmente decepcionante.

La oficina era inútil ayer tuve una noche terrible de 1:00 a 2:00 habla a la oficina de que el aire acondicionado se está convirtiendo en calor y la televisión había parado el hombre vino arriba varias veces. Salida cuál es el problema, pero no hubo respuesta terrible actitud nunca volveré a este hotel y nos dijeron que nos cambiaran de habitación a las 3 de la mañana y tengo dos niños son muy groseros y nada servicial y no se disculparon por allí error

Teníamos un vale para comprar té de la tarde y estábamos deseando ir. Hemos tenido el placer de tener varios tés de la tarde en Londres y nos viven localmente.

I had planned to propose to my girlfriend on a balcony at night after seeing a West end show. I contacted the hotel and asked them if they had any rooms with a balcony and a view over London. I managed to talk to Katy sylvester who made the evening amazing and just how I wanted it to go. The room was lovely, great views, even a bottle of wine and roses on the bed. All the staff I spoke to during check in and leaving were very friendly and helpful. They even stored my bags after I had checked out while we went shopping around and London. A great hotel, one with a great staff willing to go the extra mile and make your stay just right. Simon Robinson

A comfortable restaurant on the ground floor of the Washington Mayfair Hotel. Service is excellent and the waiters are super friendly. Ate therefor breakfast, lunch and diner. The English breakfast includes ham, sausage,scrambled and poached eggs, potatoes, mushrooms, grilled tomatoes, and beans. fresh fruit cold cereals,pastry,juice coffee tea.Porridge prepared if requested. Had god Lemongrass prawn and Teriyaki Salmon foreigner and Vegi shared plate for lunch.

Me and my boyfriend were bought a Virgin Experience to have afternoon tea at the Washington Hotel as a present. We both love afternoon tea so were excited to have a lovely day out.On arrival the Hotel looked so grand, as you enter and walk into the area where they serve afternoon tea and dinner first impressions were that it was very very dated, we weren't greeted on arrival and started to just wonder in as had no direction.FOOD;The afternoon tea was by far the worst iv'e ever tasted, my 13 year old brother could have done a better job. The sandwiches were presented on a smeary plate and only consisted of 1 filling such as "ham & butter, Egg & butter, and just butter". The bread was stale and lacking of any flavour. After only 1 of us eating 1 sandwich we asked for it to be taken away. The waiter didn't bother asking if anything was wrong.We then were presented with the scones and cakes, this was the WORST part. There was mould on a few of the cakes, and some cakes had been half unwrapped as if they had been taken off of someone else's stand who didn't fancy them. The scones were cold, and the jam was artificial. The whole thing was disgusting and we left after eating 1 scone and 1 sandwich.I then wrote a complaint to the Manager who did do a fantastic job of communicating with me and rectifying the problem by inviting us to come in for dinner. He did mention that the chef wasn't in on the day we had afternoon tea, which is a little worrying as to who exactly made up our food...2ND CHANCE;Ill keep it brief, we went with an open mind and willing to give the Washington a second chance. On arrival again we weren't greeted, and instead were accused of not showing up 3 days ago when the manager thought we had booked for. He then went off checked his emails and realised that we were there on the right day and time and apologized. We were then given the set menu to order from which was sparse with choice and had nothing I liked on it.Our whole meal was atrocious, bland, the steak was tough, the mash had raw garlic in, and again the fish was nothing special. The sticky toffee looked and tasted like it had been blended. The manager didn't once come and check how our meal was, or even at the end when we left which is mad!!!AVOID THIS HOTEL RESTAURANT - IM SHOCKED AS TO HOW IT HASNT BEEN SHUT DOWN YET!

As we stay in Mayfair twice per year, and often walk Curzon St, we have passed Madison’s at the Washington many times, and it always caught our eye. Finally, on a lovely Friday, we dropped in for a light lunch, and some wine.It was a bit late into Lunch, and their Afternoon Tea was going on in a near-by room, but we were seated, and presented with the menu and limited wine list.The room is lovely, both elegant and understated, with nice lighting, and well-spaced tables. We began with a glass of Claude Renoux Brut Champagne and an Australian Chardonnay (name escapes me at the moment). We added two glasses of the Carelli Malbec, as well. The B-T-G wine list is short, but the prices very reasonable.We had the Lemongrass & Ginger Prawns, and the Mushroom Ravioli w/ “truffle cream.” Both were good, though the Prawns were overcooked a bit.Service was very good, and our late lunch worth the stop.

Bought a Groupon for two mains, two starters and two wine glasses. FOODThe set menu is very small, you can only choose from a handful of starters and there are only 4 main meals to choose from (Salmon, Shepherds Pie, Goats Tart and one more). I went for the mushroom with bread and parmesan which was excellent and nicely served. The Shepherds Pie was also good but nothing too special. The Salmon looked very average. The two course meal is usually priced at £20 but we paid £25 for two people. We exchange the wine for Cokes which was more suitable. STAFF/SERVICEVery friendly staff, professional, smiling, knowledgeable. Food took some time to arrive but it was ok. Coat service was impeccable, toilets were very clean. ATMOSPHERE/LOCATIONLocated in the Washington Mayfair Hotel, the restaurant has a nice luxurious vibe, many people come for Business lunch as its in Mayfair. CONCLUSION: although it was decent, I don't think I would come back.

So I visited Madisons at the Washington hotel for Afternoon tea. Wasn't reallyImpressed at all. For a Mayfair hotel/restaurant or was pretty run down and extremely quiet. When we got there we were the only customers. The sandwiches when arrived were bland and tasteless and the portion size was like rations. I booked thinking this would be like a high tea but quite the opposite. I have been to MANY afternoon teas but this was a disappointing one. The whole time we were there we had waitresses standing in front of us staring it felt quite intimidating we just wanted to leave.

Le luci soffuse e la discrezione del personale e degli ospiti rendono l'atmosfera soft e piacevole. Le pietanze sono servite in modo elegante e sono, nell'insieme, gradevoli anche per palati non abituati a quel tipo di cucina. Buona la lista dei vini. Il servizio è eccellente.. ,

We had lunch at the Madison Restaurant on the 1st April and the food and service was appaling even when the restaurant was three quarters empty.Two of us had steak which was tough unedible and luke warmI would refrain anybody from eating at such restaurants especially if you are a tourist in london.

I frequently visit the restuarant and love the food prepared by Chef Pascal. He is superb. The dishes he prepared for me are delicious and mouthwatering. Even the other staff is so lovely. They take proper care of you. Must Visit Restaurant for all.

Posh but accessible with lovely staff. The alacarte menu is affordable and the location is very nice. Recommended without reservation.

Rather inoccuous really. Nothing to complain about, but nothing to shout about either. Just like so many hotel restaurants catering for business travellers. It was quiet, which I liked, and the food was good, although perhaps a little pricey. There are many small bistros and other eateries around, which probably offer better options, but if you are alone, it is convenient and inoffensive.

During my stay at the Washington Mayfair, I often enjoyed Madisons restaurant and bar. The food is delicious and beautifully prepared. Chrismas Day lunch was wonderful. And Cosimo, who tends the bar, is so kind and personable, plus he makes the mixed drinks ever! Overall, Madisons is always an outstanding experience.

Efter en lang dag i London sluttede. I af med middag på vores hotel. Maden smagte rigtig dejligt. Husets vin var en anelse kedelig. Servicen også fin. En ganske fin middag, men så heller ikk mere end det.

We booked a table for two for early evening and ordered from the a la carte menu, the food was excellent. Asif looked after us and asked about our visit to London, when he found out it was my 50th birthday he brought a special treat of mini deserts and had written 'happy birthday' on it.

Wonderful experience. Great attention to detail. Lovely venue. Great staff. Ham sandwich and cucumber sandwich particularly enjoyable.

bought voucher from virgin experience because it was on special offer, lovely afternoon tea,best scones ever, welcomed warmly, and the little things made it too, silverware, jam and cream in ceramic pots not in the little jars, ladies room lovely too. number 9 bus from charing cross to green park station and 4 mins walk, couldnt finish the goodies.

We never got to visit the place so am unable to comment on the food, however the person who answered the phone in Madison's at lunchtime today was the rudest, most abrupt & unhelpful person I have ever spoken to. Will not visit this place & advise others to be prepared for this sort of reception!!!!!

If you love tapas you will enjoy this restaurant! Service was amazing. Food was good . Mac and cheese I highly recommend. It was delicious! The hanger steak was amazing as well! Young happening crowd.

This hotel advertises on their website that afternoon tea is "one of the UK’s most traditional luxuries" and describes theirs as "an unmissable treat" - a complete lie and an insult to the wonderful institution that is afternoon tea.The sandwiches are lovely, crusts removed as they should be and filled with good fillings. Salmon and cream cheese bagels are also fresh and nice,The scones are disgraceful, reheated in a microwave with a grilling mechanism on top to give off an "oven warmed" effect but the scones taste like they are at least a day old and rubbery which is a typical microwave effect of heating breads and pastries. There is no cream served - NO CREAM!! Jam and cream with scones is quintessentially English and yet they are served with butter and jam. (See pic)The pastries are a mixed bag - macaroons are delicious, so are the chocolate mousse cake bites. The lemon tea cake is moist and delightful but the strawberry tart is a pre-bought tart case which tastes awful, filled with something I can't even describe well - maybe a watery consistency white tasteless sauce and a piece of strawberry on top. A pot of tea involved a tea bag - it's supposed to be a fancy hotel, why are they serving teabags? It should be loose leaf tea. The champagne was just awful, bitter and certainly did not pair well with the sweets. If they are going to offer a champagne afternoon tea they should be ensuring their brand choice pairs well with their advertised food.Service was really bad, I mean despite there being only 2 other small tables of people the entire time I was there, with 3 service staff, it seemed they kept disappearing and you had to go and find someone. My tea cup was terribly stained when I arrived at the table, which should have been picked up obviously when setting the tables, showing me their staff just don't care. I think the food and beverage is managed terribly in this hotel and my experience, coupled with the staff disinterested in their job speaks volumes.

We had breakfast here for the 3days we were in London and it was exceptional every single day! The variety was great as was the quality and the staff were so friendly and helpful.

I took some friends out for a birthday breakfast, which I pre-booked well in advance. Upon arrival I was told that there was no booking. We asked for champagne, but were told that as we were not guests, we couldn't have any. This wasn't explained when we were sent a copy of the menu previously. There was no air conditioning either. Despite this the food was good, especially the poached eggs and the salmon and scrambled eggs.

We were going across town to the New London Theatre and there are no good eating places over there, except busy crowded chains, so we had supper at 5.30 at Madison's. The service was exceptional, the menu innovative and interesting and beautifully cooked with lovely wine to wash it down. It meant we avoided the rush of chain restaurants, and we caught a can outside and arrived at the theatre in good time, stress free, happy and well fed. What more could want?

Food was very good and service excellent. Quite a few options and all tasted very fresh. Nice atmosphere in dining area too

Today I came visit with my group and was very happy to see smiling faces to greet me and bring me to the restaurant. I was greated in Spanish by a young girl who looked after us throughout the meal, Katty. Chef head Mr Mateos came out to see us and his cooking was delicious. I will visit back soon for Mr Mateos cooking.muchas gracias

good food and great service with a smile. Breakfasts were plentiful and the hours were appropriate for those who want to sleep in a bit

From British to Asian cuisine with both set and al a carte menu - thoroughly enjoyed. Attentive staff.

Estábamos alojados en el hotel y comimos ahí en un par de ocasiones. Muy cálida la atención de los mozos, platos muy abundantes.

I went there last night, but shockingly, at 9:45p, it was totally empty, we were the only two guestsThe food was very average, but the deserts were very goodAnd pricewise, it was a little on the high sideI wouldn't rush back

Overnight stay to see family.Busy hotel, pleasant bedrooms, small but comfortable. Lunch in the bar, reasonable selection, good service. Very convenient for upmarket shopping. Breakfast good and filling, not the best scrambled eggs I've ever had.

Top notch place. £12 from London Euston Station. Don't bother with the tube. Staff are 100% friendly and helpful. Rooms are very nice. Breakfast was same quality as premier inn so all in all, not bad. Definitely would go again. Thank you to everybody at The Washington.

Food was hot, tasty, well presented, and in a relaxed environment with attentive friendly staff. Although the restaurant was already busy with a Christmas Function, they fitted us in no problem, and the Fish & Chips were gorgeous.

Molto buon anche per un italiano. il cibo è ottimo ed il servizio è molto rapido. Purtroppo la carne non era di qualità Italiana ma tutto sommato non male per un ristorante Inglese

Afternoon tea at the Madisons could need some improving. The sandwiches were quite simple and was not very tasty. The scones were small and overdone/dark/dry and the very small desserts not a winning end. The service was poor,had to go up twice ourself for more tea and asking for butter instead of the clotted cream. We had asked for the champagne to be served after the tea and they forgot that entirely so had to ask for it at the bar ones again. We sat in the bar area for some time (ca 5h) and not ones did anyone asking us if we wanted anything else to drink when they came over to remove the old glasses ,very poor !

I cannot say anything bad about Madisons. Lovely and quiet to have a drink in. staff were very nice and friendly, especially stephania, not to sure of her name, but nice to chat with

If you've just arrived and are too tired to venture out, the restaurant is okay. Other than that, I wouldn't recommend it. Food and service are just satisfactory. The restaurant itself is too dark for my taste.

We visited this restaurant on a Groupon, and really cannot recommend it to anyone. As per previous reviews, the staff were friendly...to a point. The food was simply mediocre. Starters consisted of a broccoli soup that tasted more like spinach, although the plus was that it was quite creamy. The alternative was a version of fried rice noodles which were so fried, they tasted like crisps served on a bed lettuce. Strange! The main course of Thai chicken curry was no different to anything you could pick up in the ready meal section of a supermarket. An alternative was fish which had no texture that I recognised. Choice of dessert was limited, so we settled for treacle tart. Unfortunately, this was excessively sweet, with a marked absence of 'tart' although served with a generous jar of single cream. We left the premises without the former 'attentiveness' of the staff...promising never to return.

Based on Groupon's food presentation photo we had fairly high expectations, however it was probably the worst meal we had ever eaten. Even though we had a Groupon offer at a reasonable £29 for 2 people, we would not go back even if the food was complimentary. The 'set menu' is extremely basic and unusual. The only reasonable sounding starter was a fishcake, which was similar to what would be purchased in a supermarket and deep fried. My husband's strange curry chicken, was small and had very cheap fatty cuts of meat, no where near the standard of even an Indian takeaway! I had a 'pan fried' cod substitute which actually tasted and appeared steamed drenched in very salty soya sauce, I love salty food, but even this was too salty for me. Finally dessert was a basic, dry (maybe one day old) brownie that I would not even expect to buy in a cheap bakery chain. My husband was not too happy taking the day off work for this and we both felt queasy and bloated for the day.

Good things: lovely staff, attentive; well cooked food; warm rolls upon arrival at table. Homemade treacle tart for dessert. Good price as Groupon deal.Poor things: small set menu with weird dishes - salmon with dill sauce, served with fruity Cous cous (what's wrong with mash? Sultanas and cream dill sauce does not go!), Cajun chicken served with cucumber raita and roast potatoes?? ; they did not make a note of my earlier booking request that I am ceoliac and therefore struggled to know what to feed me. It makes me feel like a leper when this happens! My main ended up being a dish of white food - chicken breast, raita and mash ( however in its defence, the mash was very creamy and buttery and the chicken was beautifully cooked). My friend had a hot beetroot and brie homemade tart, which was very nice, but had sadly been placed on top of the salad, making it warm and sweaty. Shop bought strawberry dessert. Ran out of various fruits, so could not have certain cocktails. No atmosphere.The ambiance and chefs imagination let down this restaurant. The waiting staff were doing an excellent job with what they had.

Situated very close to Green Park tube station, this restaurant is in Washington hotel. We were cordially greeted and shown to our table. Seating was comfortable leather low chairs and the whole atmosphere relaxed and soft background music added to the ambiance. Food was average. My chicken and mango cake was too sweet, salmon for main course (perfectly cooked) was served with couscous (with sultanas) which was again on the sweeter side . A small selection of vegetables on plate would have perhaps completed the dish. Dessert was Victoria cake (served with fresh cream) and this was lovely except that it reminded me of traditional Christmas cake. We were not rushed. Staff was very pleasant and attentive. Can go there again.

Pleasant restaurant but we only had a continental breakfast. No rolls available until we leaving. What was there was good except the Coffee which was warm not hot and a refill was not offered or obtained Showed where to sit by restaurant manager who then went off for a chat! It would have been helpful to give a brief explanation of how his restaurant operated. The self service food was very, very slow to be replaced when empty. Staff good restaurant management poor.

La zona de Green Park es bonita para un turista de Barcelona como es mi caso. Comimos al mediodía con un vale de groupon en el restaurante Madisons del hotel The Washington Mayfair. Creo recordar que el coste rondaba las 30 libras por dos personas incluyendo una copa de champagne. Precio realmente interesante, tratándose de Londres. El restaurante está bien aunque algo decadente. Se nota que gozó de una mejor época en los años 80.La comida era irregular. Los primeros eran correctos. Pedí merluza de segundo plato y era congelado. A la vista ya se notaba que eso era impresentable en un menú medio español. En cambio, la chuleta de cerdo que pidió mi mujer estaba muy bien preparada y acompañada. Los postres eran congelados. El tiramisú llegó congelado. No guardo un mal recuerdo pero no volveré. Con el vale de groupon no está mal...La atención de los camareros fue excelente y me gustaría que esto quedará bien claro.