Mad Hatters in Blackburn with Darwen

Called in for some lunch & asked about Gluten free, Waitress said they had Gluten free bread, My wife is a Coeliac, We watched the waitress right down Gluten free, When the sandwiches came out served by clearly by the lady that made them we double checked, She immediately took them away, when She returned she said sorry with a grin on her face and made some excuse about not noticing it on the order, I asked her if she had any idea how ill she would have made my Wife had she eaten the original sandwiches, she was enraged at this and said " I have said sorry if that is not enough you can do one", To serve allergens to someone with an allergen intolerance can Kill, This women is totally irresponsible

We witnessed an elderly lady being spoken very rudely by a young male member of staff when she approached him about her lunch. He was quite loud and would not let the lady speak he just spoke over her. Not something you want to see or hear whilst having your lunch. Will not be returning. Not respect for the lady or the customers in the cafe equally.

Lovely location, cute little cafe, plenty of choice, great food plenty of it and good service. Warning very steep stairs to use the loo!

Called in here on Friday afternoon, after walking to the castle and back, to warm up! Just had coffees. Lovely staff and fairly quick service.

Fantastic all-day breakfast, cooked to perfection. My partners smoked salmon and avocado was equally good. What’s more all served with a smile and our dog given a warm welcome. You could not do better than lunch here. Unlike some places in Dartmouth, unpretentious honest and friendly.

Found this café again as we had a lovely experience before a few years ago. Great service & lovely food. Good quality food & decent prices. The cakes looked lovely but too full of jacket potatoes, coleslaw & salad. Go there they are brilliant

Very good tearoom with an amazing selection of cakes. We had a very large piece of Bakewell tart which was big enough for two. Place was busy which is always a good sign.

Lovely cafe! Food was beautiful. My husband had fish & chips and he is a fussy eater but he thouroughly enjoyed it. I had a crab sandwich, lovely fresh crab, definately satisfied my palette! Staff are very nice and welcoming also. Would highly recommend.

Wanted somewhere to have something to eat and found this place, good selection of meals both hot and cold and a vast array of drinks for sure available both for adults and children. We opted for Ploughman's Salad and steak and ale pie. Both dishes were very well presented and the pie was very rich with big chunks of steak in it. Salad good section on it. Hit the spot which was good and good value for money.

Really enjoyed my full breakfast. I’m a fussy eater and struggle with how my food is cooked to my liking but it was done just how I like it. Would highly recommend this place. Felt so relaxed and all staff was so polite

I wanted a cream tea and what a disappointment this place was. £7.95 for a tiny scone, cream, jam and tea. If youre going to charge that much you should be providing something better! They've put so many tables in there, it's very cramped and busy. Disappointing.

Found this gem on our holiday to Dartmouth. We had fish and chips and scampi and chips which was new to there menu and I must say they was the best I have ever tasted . Well done not only for the delictfood but the hospitality was 10/10 too

Ordered a meal for my granddaughter which was absolutely fine. On the other hand I ordered a cream tea, which turned out to be a very thin scone. The top half was OKish, but when I bit into the bottom half it was hard as a rock and very crispy. I told the young waitress about it but nothing was done. On paying my bill I was charged full price and not even an apology

Struggled to find somewhere to have a late lunch as we were walking round Dartmouth as a lot of eating places seemed to be shut. In the end we were glad we did, as it meant we came to Mad Hatters. There were 4 of us in the group and we all had cream tea which we all really enjoyed. It was nicely presented and very tasty. The staff were very friendly and helpful and happy to have a chat with people. There was a large selection of cakes and we decided to take a couple of these home with us. They were delicious as well. Dartmouth is a nice place anyway but Mad Hatters is worth a visit all on it's own. We will definitely be back next time we are in the area.

They advertise chips but there fries and the gravy is like water. Would definitely not recommend this place at all. The famous pies was something like you get out of any local shop and microwaved. Never again

We popped in here for an early lunch, looking for somewhere warm. The coffee was excellent, as was the crab salad. The real star was a delicious prawn sandwich with perfect Marie Rose sauce. Very friendly and welcoming staff too.

Found Mad Hatters whilst looking for mid morning coffee and cake and what a lovely find. Really inviting cafe, friendly staff and a fabulous selection of cakes. My wife and I and our 2 boys were spoiled for choice and had a great stop and recharge before walking out to the castle.

We called in here while visiting Dartmouth on one of the most rainiest days we've had since visiting Devon. Mad Hatters does a wide range of cakes and flapjacks and has a nice cosy feel to it. We ordered tea, coffee, and hot chocolate as well as coffee and walnut cake and chocolate fudge cake. All we're very good and the cakes are generous enough to share.

Saw their crab sandwich advertised! It's not very often you see crab on cafe menus. The sandwich came with salad too, it was very tasty altogether, would recommend. Their capuccino was excellent too!

Great inviting place with delicious treats to ruin your diet!! Highly recommend fruit scones, jam and cream. My waist is glad we are not local. Lovely staff. Only downside are the ancient toilet s up windy staircase. Really need to be updated.

Mad Hatters Tea Shop is fab, good food, friendly and efficient staff, reasonably priced and quite quaint In it’s own way. We visited twice during our holiday in Dartmouth and both times were excellent. It is not a huge place but they are well staffed, The staff are very helpful, very happy to tailor menu items to your specific dietary requirements and take an interest in their customers, they asked to see our daughters art works on our second visit which made her day. The food is very good and plentiful, sandwiches and toastiest are well filled and come with a full side salad, the drinks are of good quality and the cakes, although we didn’t try them because we were full from our lunches, looked absolutely lush and the scones looked delicious and all the people eating them seemed to be enjoying them immensely. I have awarded them four out of five simply because although everything I’ve mentioned was great there were two small points that made our visit not quite perfect, firstly the toilet is up a rather steep set of stairs which I found quite difficult to navigate and there doesn’t seem to be any facilities for any one with a disability to use, and lastly the cold drinks are not refrigerated, they do serve them alongside a glass with a little ice but it didn’t do much to chill our drinks on the hot days we were there and room temperature orange juice isn’t very good on the palette. Other than that Mad Hatters in Dartmouth is a really great place for very good, competitively priced food and fast efficient and friendly service. Special shout out to the chap working at the counter who pointed us in the right direction for a post box , we would never have found it without him.

Great choices on the menu and great friendly staff, highly recommend a visit. Everything from a lot of tea, to a meal, sandwiches, ploughmans to afternoon tea. Cake choices out of this world. Make a visit, you will not be disappointed

My husband , my dog Charlie and I had cream tea for two . Very good dog friendly place Staff quick , the food is good and reasonably priced They even gave chicken and fresh water to my dog . Will definitely go again

We were in Dartmouth during the regatta week when unfortunately things can get expensive and cafe/restaurants fill up. We wanted a lunch and came upon The Mad Hatters tearoom. The menu was on a board outside and there was plenty to choose from at reasonable prices. I had a crab and cucumber sandwich and the wife had a sausage bap. They were both delicious. The sausages were from a local butcher and they were excellent. My sandwich came with a side salad and was really tasty and freshly made. Very friendly staff and a large pot of tea. Just what we were looking for.

Mad Hatters looks quaint and inviting on the outside but is a little run down on the inside. Sadly the 'Alice in Wonderland' theme didn't quite hit the mark, with someone only seemingly having a half-hearted attempt at it. On the plus side though, contrary to the experiences of others, the service was actually ok. It was very busy on the day we went, but we didn't have to wait long to be seated and our orders were taken and indeed brought to us fairly quickly. There were 4 of us; drinks all round, 2 sausage rolls, a pasty and chips and a panini cost just over £45. The price was kind of what we expected as it's in Dartmouth. However the food received didn't really warrant the cost. The sausage rolls looked and tasted like they had been heated in a microwave with the tell-tale sign of soggy pastry. The chips were missing from the pasty meal but this was rectified quickly with an apology so no harm done. Unfortunately the pasty also looked like it had been heated in a microwave and the meat inside was dry and chewy. The panini was ok. Overall this was a disappointing visit which was then made worse when we saw the prices for takeaway food. We paid £3.99 for each of the sausage rolls but the takeaway price was £1.99. The pasty and panini were also much cheaper. I know when you sit in to eat there is a standard VAT charge of 20% added, but we paid double which is 100%. That is naughty and the quality of the food received really is not reflected in the price. For that reason I would not recommend eating here.

Absolutely awful! There was a table seated after us but served before us. We were sat in a corner and forgotten about. We had to ask to have our order taken after waiting 15 minutes, food was very low quality, normal bread (not thick fresh good quality and for £11 for a sandwich, you'd expect decent bread atleast) basic side salad, plain lettuce, half a tomato & 2 small piece of cucumber, expensive for the quality. Had to ask for the table to be cleared and the kids ice cream after 20 minutes of waiting. Staff stood around doing nothing, member of staff complaining she was the only one doing anything in front of customers! Not a nice atmosphere, place and certainly not value for money! Sadly, would not recommend or go back.

We both had a crab/cucumber sandwich with came with salad and coleslaw. We had to wait for a table as it was very busy (not too long though) were served pretty quickly. The sandwich was tasty and nicely presented. Good value for money

We had cappuccinos and an ice coffee, with chocolate cake, caramel shortcake and cherry shortcake. Food was average. Attentive staff.

Service was awful , so slow no one taking charge , 6 staff of which 5 didn’t seem know what they were doing . When food eventually arrived completely wrong order , partner eat hers whilst waited another 10 minutes to get order right . Very slow and wasn’t even busy .

We went here for a brunch/early lunch.. it wasn’t particularly busy but the service was shocking! It was slow service, we had our sandwiches before even our drinks arrived. We also ordered cake but this never came and all of the staff seemed to be running around like headless chickens! We decided to just pay and tell them the cakes never even arrived, they apologised and asked if we wanted them and we said no as we were all done and about to leave.. we would never go back here!!

Four of us called in at the Mad Hatters for a drink and snack as our friends had been previously and it was ok when they went. What happened between the visits then heaven only knows as our experience was abysmal. We were told the...

The service here was quick despite being busy. They have a huge range of cakes and reasonable range of standard paninis and sandwiches as well as cream tea and an afternoon tea combination. The prawn Marie Rose sandwich was nice and came with a generous...

What a lovely treasure of a place. They couldn’t make us more welcome. We went I. For tea cakes and sandwiches. All of which were delicious. The young lady serving us was very attentive as were the other staff there. Lovely experience- thank you Highly...

Ordered vegetable lentil soup which had an awful taste. The roast chicken sandwich with stuffing was dry and bread bun was crumbly and dry. The staff were not bothered in checking there customers. They seemed ikea they were not bothered. When I mentioned the meals...

Ordered veg and lentil soup for self and chicken and stuffing bap for my wife. Soup arrived hot, that's all the plus points done, now for the negatives. The soup had a strangle chemical taste, so was left untouched except for the 1 tablespoon to...

Upon crossing the River Dart by the Lower Ferry, a number of rarely unoccupied parking spaces might just appear, and when a thunder shower darkens the sky an obvious refuge is Mad Hatters tearoom. I have rarely seen such a wide choice of shortbread variations...

We popped in here for some lunch on Easter Sunday. From outside, the café looks quaint and seemed to have a good selection of food. Inside, the café is quite dated and looks scruffy. The Alice in Wonderland theme is not very well executed. We...

I had a lovely bowl of homemade soup. It was busy and the staff were efficient and friendly. Definitely would recommend.

Found this little gem set one roadback off of the harbour in Dartmouth, friendly staff and the array of cakes and flapjacks was truly amazing. You must try it.

We visited Dartmouth on Saturday 25th March and had an enjoyable time. We dropped onto the Nad Hatters Tea Room and had a lovely lunch time meal. Pork Baps, apple sauce and stuffing with a bowl of chips to compliment. Excellent service, friendly staff made...

We re-visited Dartmouth on a trip to Brixham. Returned to a favourite cafe but new owners meant the menu was not that inspiring so we decided to try something new Firstly we would like to say thank you for agreeing to change out the baps...

We were visiting Dartmouth for the day and came across this café. It was lovely because it was dog friendly, very quaint inside. The young lad serving was so polite. Had a hot chocolate along with a pork and stuffing roll, I enjoyed the hot...

The outside looked tempting and a sign said they served afternoon tea, but when we went inside it felt grubby and very much like an average cafe. The cake was ok and tea fine, just nothing special. We noted staff going out for a smoke...

Lovely welcome, efficient service, large pot of piping hot strong tea. It was all going well... until the food arrived. Scrambled eggs on toast. Insipid, tasteless, overcooked, dry eggs. Such a shame. It's all about the eggs!

A very busy tea room where the manageress was doing her best to ensure good service to all. Excellent selection of cakes and sandwiches nice coffee too. Our service was slow but it was busy and food was as ordered.

Was looking forward to a cream tea at this place, apparently open until 5pm but turned away at 3:50pm on Weds as they were apparently about to close! Went to the Singing Kettle instead around the corner who were very accommodating.

for 2 chicken and stuffing rolls and a cheese and ham toasties because the gentleman who took our order didn't hand the order in on time. Two other tables that ordered after us were served first. It took 20 mins for our drinks to arrive...

The staff are very rude. Place is very cramped and grubby. Needs a complete refurbishment. Food is awful and over priced. Cakes, if you can call them that, look nice in the display cabinet but are the worse I’ve been served up. They went straight...

Another amazing trip here, we visited again on our 2nd trip to Dartmouth after our first visit in 2019. Food is amazing, reasonably priced and the service is second to none. Staff are so friendly and welcoming and there isn't enough they can do for...

Absolutely shocking food tasted and looked like slop on a plate , service not good but food was the worst I have tasted in years , all you can hear is the gentleman doing the hot drinks moaning , this place needs a good clear...

Really lovely tearoom, we had a cream tea, massive teapot really nice, wonderful staff, we had our dog with us the staff brought her a bowl of water and a plate of fresh chicken, so lovely of them. 10/10 for food and service. Well a...

What a pleasant surprise for such a small establishment to get the whole customer experience right. Friendly welcome, clean table, timely service, great quality food and all excellent value.

Terrible. Staff quite friendly but the scone was awful. How hard can it be. Very disappointed. Would not recommend.

We stumbled on this cafe for lunch and it was fantastic - my jacket potato was absolutely perfect, and we had a fantastic friendly service all round. The cakes looked gorgeous, but we didn't have time to stay & try any - next time!

Visited today as a family if 5 including an 8 month baby . Staff could not have done more to accommodate us. Thank you. Cream tea was excellent too.

Despite being incredibly busy service was quick and friendly. Staff helped us manoeuvre a buggy through the crowded seating area and were generally very helpful and polite

As we were visiting Devon for a short break we were enthusiastic to have a Devon cream tea. Having searched Salcombe to Dartmouth we were excited to finally find somewhere that appeared to be open and could offer this but oh no as we approached...

On a freezing cold morning, enjoyed a warm drink and toasted tea cake. Service was quick and staff friendly - would eat here again. Saw the breakfast and a panini on another table and it looked fresh and appetising.

The weather was atrocious and so we ended up here….. in truth, it probably wouldn’t have been our first choice but lots of cafés were closed. However we had one breakfast…which was fine and a soup that was really tasty. Definitely home made. Bread was...

Just had a “meal” here. We ordered 2 cheese and tomato paninis and a bowl of “home made” tomato, red pepper and basil soup. The paninis were luke warm and were served with a very tired looking side salad, along with some cold sliced potato...

On a cold November morning we were in need of refreshment and the only place open was Mad Hatters. We aren't interested in food, just a nice cup of coffee in this busy establishment. We ordered two Flat Whites and when they came, the milk...

Fabulous breakfast, lots of choice and beautifully presented . Lovely friendly team . Highly recommend 😃 . Will be going back for sure

We visited Dartmouth on 13th Oct. After being turned away by another cafe up the road at 11:15am because we (originally) only wanted coffee and cake and they were only letting you in if you wanted a breakfast (no wonder they were almost empty) we...

I am going out of my way to write my first ever review on trip advisor. Staff dressed in tracksuit bottoms and dirty white tops with bra straps hanging out. One of them was eating food behind the counter with her hands and also serving...

Stopped for a drink and a pasty whilst waiting for our river cruise. Nice pasty and friendly service.

The uninviting interior of Mad Hatters made us stop and think, but the sight of all the delicious looking cakes and tray bakes enticed us to stay for the cream tea we wanted. Big mistake - the worst scones we had ever tasted and served...

Visited here on a Saturday early afternoon. No one provided us menus, all members of staff were miserable and uninterested. Forgot our tea for our cream tea despite asking twice, forgot our portion of chips. Scones out of a packet. Don’t waste your time!!!!!

Unlike a lot of places in Dartmouth there was no pressure to eat, drink and move out quickly. Coffee with no milk was surprisingly good, partner enjoyed hot chocolate, enjoyed a late breakfast, while my partner went for an enjoyable cake. Service not fast, but...

Typical cafe in UK. Obvious menu, not that clean and old fashioned setting. Staff not presented very well with their own clothes. I had a crab sandwich which was ok. Would go again but if you can’t eat anywhere else and just need a basic...

Had a lovely crab salad at this tea rooms. It is very small but the food was lovely and the service was excellent.

Someone needs to dress up as Manuel and rename this place Fawlty tea rooms and the place would be fantastic. From the moment you eventually get in it’s not even organised chaos. One member of staff taking orders and forgetting which table she serving the...

Very nice sandwiches and cakes/drinks available. Covid practices not good, menus not sanitised between use. They forgot about our meal but did give us some truffles to take away.

Amazing place , staff are very friendly and are always happy to help. Food was amazing and they’re was a great selection of cakes it was all great prices overall an maxing place definitely recommend coming here whenever you have the chance to .

Visited today and was so disappointed. Waited ages to be sat as they just ignored us. Finally got seated and was met with the waitress who was as miserable as sin. Didn’t know the menu. It was evident the staff didn’t want to be there....

We've just had a very tasty quiche and salad . From mad hatter's tea shop. In Dartmouth town. There price's are very good not expensive at tall. They have a fabulous selection of chocolates. Ice creams and hot food to takeaway. It was very clean....

I just love my Cornish pasties when we come to Devon.......! Finally found the tastiest pasties ever, full of meat, crunchy potatoes and the lightest of pastry. Would highly recommend.

Full English was of good quality albeit a little expensive..Salmon & Avocado lacked a little in flavour and needed a bit of salt however in a beautiful setting and a good experience. Menus not wiped down and were used by other guests whilst there.

Very nice crab on brown bread, mixture of white and brown meat which made a tasty sandwich. Good quantity of chips, 1 portion enough for two. Cream tea for one big enough for two after sandwich, pure greed. All staff wore masks, asked to either...

We had a lovely meal at the mad hatter's tea room. We came here last year. And we had to come back again. The cream tea's are fabulous and the price's are very good. The staff are always welcoming. And we didn't wait long for...

We visited this cafe here today and was shocked to see the Covid compliance clearly not being done. Menus not wiped. Lady behind counter making coffee also cleared dirty dishes with no hand washing in-between. Tables wiped but chairs not. No masks being worn by...

Visited this venue for lunch today - very friendly and welcoming, with nice food which didn't leave much room for cake. Typical 'tea room' atmosphere, covid cleanliness seemed to be okay; tables and chairs etc were wiped down, and I didn't notice any dirty or...

I never write bad reviews but this place was just awful and obviously really has no idea about Covid compliance. The staff were friendly and polite but the place was grim. I could go on and on about the non-Covid compliant practice I witnessed but...

Ordered chilli jacket to take out. Gave me the potatoe in one container, the chilli in another (Which was leaking!) and a third container as back up and told me to mix it. Even Alice couldn’t make this up!

What a great place to eat. The staff were warm and friendly. The food was delicious. Great atmosphere. Excellent value not over priced. Will definitely go back with my family.

We had two breakfasts here and they were both lovely. Well cooked quality ingredients. It’s not the prettiest cafe inside (peach coloured supports and the lighting is not good) but it was spotlessly clean and the food was good. The two ladies serving were lovely....

I was on a day trip from Torquay and popped into the tea shop and it was nice and the staff were lovely but it seemed to take for ever for my order to be served So don’t go across lunch

We only had a few hours in Dartmouth and stopped in the Mad Hatters for a quick lunch. It took over 1.25 hours to get our CRAB SANDWICHES. Nothing cooked just CRAB SANDWICHES. Ridiculous. Everyone complaining. Stop accepting orders if you can’t cope would be...

Popped into this back street cafe tucked away just off the sea/estuary front. I made the mistake of getting a portion of chips as a side. The Chilli Jacket & tuna mayo Jacket came in bowls & were huge! The friendly waitress asked “”Carbs &...

A very busy little tea room, rather hidden away, but with tasty crab and cucumber sandwiches. Service was a little eccentric and slow, but we were not in a hurry. Our pot of tea came after about 20 minutes - minus cups, which we had...

We just popped in for a cream tea and for the money it was good, apart from very average scones - like the sort you get in a supermarket multipack. However apart from that the tea itself was good (Yorkshire) and the clotted cream and...

Popped in for a cream tea . Ladies were so nice and friendly. Food was lovely and reasonably priced would recommend this

We visited the Mad Hatters Team Room in Dartmouth during our visit on the 21st August for lunch and found a cafe in a state of disarray. As a group of 6 we had to spread across 2 tables, 4 on one and 2 on...

Truly awful experience. We were a group of 6. The waitress was very nice but wrote each breakfast order in long hand which took an age and three sheets of the waiters pad. First plate came out after 30 mins. The last of our six...

My daughter Freya thought one of the young male staff (Jack) here was very fit and would like his snapchat. Lovely service and nice food.

We enjoyed the cream tea - which at £6.99 for two seemed to represent quite good value compared to other cafes in the town. The serving staff were friendly and pleasant, possibly a little disorganised, but apologised for keeping us waiting - and we really...

Firstly I want to start with the positive, the food was lovely. I had cheese and ham toastie, and the people I was with had ham sandwich and a cheese and tomato sandwich. Lovely fillings, nice side salad and coleslaw and the bread was perfect....

Had a lovely jacket potatoe with tuna and salad at a very reasonable price which is a change for Dartmouth as cafes are usually expensive. The latte was also good.

My family and I went to this cafe to enjoy a pleasant meal with a few scones and tea, and after waiting several minutes for a person to come by and take our order, I grew tired of waiting so I asked one of the...